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Job DescriptionDescription Job Title: Entry Level Communications Agent Location: Grand Rapids, MI Reports to: Event Manager Job Type: Full-Time Job Summary: We are seeking a motivated and enthusiastic Entry Level Communications Agent to join our dynamic team. This is an exciting opportunity for individuals looking to kickstart their career in communications and customer relations. As an Entry Level Communications Agent, you will play a pivotal role in bridging the gap between our organization and our diverse clientele. Key Responsibilities • Act as the first point of contact for customer inquiries and communications., • Manage incoming communications via phone, email, and chat in a professional manner., • Provide timely and accurate information to customers regarding products and services., • Document and maintain records of customer interactions and transactions., • Assist in resolving customer issues by liaising with other departments as necessary., • Bachelor's degree in Communications, Marketing, Business, or a related field preferred., • Excellent verbal and written communication skills., • Strong interpersonal skills and the ability to build rapport with customers., • Proficiency in using computer systems and software, including MS Office Suite., • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment., • Opportunities for growth and career advancement., • Paid time off and holidays., • Health, dental, and vision insurance options., • A supportive and collaborative work environment., • Training and development opportunities.

Competitive Pay - As a Customer Support Rep you'll: Help customers with technical and non-technical inquiries across multiple channels (Email and Live Chat); Engage in meaningful conversations with customers and problem-solve when things don't go quite right; Ensure customer satisfaction by meeting

Up to $50K per year / Medical, dental & vision / 401k / PTO - As a Customer Support Associate at CreativeX, you will: Manage incoming customer inquiries via email and chat; Provide timely and accurate responses to customer questions and concerns; Troubleshoot technical issues and escalate to appropr

Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Experience Associate at Home Chef, you will: Handle incoming customer inquiries and provide excellent customer service through phone, email, and chat support; Resolve customer complaints and issues in a timely and professional m

Up to $75,900 per year / Flexible schedule / Medical, dental & vision / 401k match / PTO - As a Customer Support Specialist at MeridianLink, you will: Provide exceptional customer service to clients via phone, email, and chat; Resolve customer inquiries and complaints in a timely and professional ma

Competitive pay - As a Client Support Specialist at Baylor Genetics, you will: Communicate effectively with clients via phone, email, and chat to provide exceptional customer service; Collect and document client information accurately and efficiently to ensure prompt resolution of inquiries; Utilize

Up to $78K per year - As a Customer Experience Rep at Alt, you will: Engage with collectors through chat, email, and phone support, providing knowledgeable assistance regarding the auction process, card valuations, and other platform functionalities; Handle complex account questions and resolve issu

As a Customer Support Rep at ECP, you will: Provide exceptional customer service to clients via phone, email, and chat; Answer incoming inquiries and troubleshoot issues efficiently and accurately; Maintain a high level of professionalism and empathy while addressing customer concerns; Utilize compa

Job Description POSITION SUMMARY The Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound and outbound services. This position requires taking complete, detailed notes when forwarding a request to a credit union by account tracker or email in a timely manner. The MSRs act as an eXtension of our credit union partners, providing exceptional client service while maintaining a seamless relationship with our credit unions partners. ESSENTIAL JOB FUNCTIONS • Answer and/or triage inbound calls (primarily from credit union members) for timely resolution, provide exceptional client service in accordance with the Rules of Engagement (ROE) for each credit union, and forward unauthorized requests back to the credit union using tracker codes., • Consistently verify each caller's identity according to the ROE and develop efficient navigation skills through credit union websites and the ROE., • Respond to web chats, emails, IMs, and inbound calls promptly; document calls and tracker entries; transfer calls back to credit unions., • Educate credit union members on various items pertaining to their account(s), debit and credit card(s), functionality and resolving issues., • Become comfortable with inbound member service, outbound member service, and completing call backs., • Maintain a general understanding of standard credit union operations and terminology to support the CU*BASE credit union software's loan application processing, the web chat support, and to provide daily support of electronic Bill Pay Systems., • Monitor all voicemails and emails to ensure member/client requests are processed in a timely and efficient manner., • Specialize in CU*BASE credit union operating software and online banking applications, including mobile applications, online forms, and other tools. JOB QUALIFICATIONS • Must have a high school diploma or equivalent or be actively working towards either., • Ability to use discretion when dealing with sensitive or confidential data is required., • Attention-to-detail and accuracy while consistently meeting deadlines., • Ability to maintain a positive and professional attitude., • Strong written and verbal communication skills., • A minimum of 1 year of customer service experience is preferred., • Proficiency in Microsoft Office (Word, Outlook, Excel) is preferred. WORK ENVIRONMENT AND PHYSICAL ACTIVITIES Xtend operates in a professional office building setting. Some job assignments at Xtend are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. Xtend is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. Communication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the company. Relationships with Others: The employee works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the company. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships. Physical Demands: While performing the duties of this position, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone. The employee must be able to see within normal vision range. The individual must have manual dexterity to operate a keyboard and mouse. NOTICE This job description is not intended to be, nor should be construed as a contract for employment. Xtend makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what Xtend has defined this position to be. Xtend will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify Xtend in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. Xtend, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship. Xtend is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. Xtend is an Equal Opportunity Employer.

Job DescriptionCompany Description About Us At Hype Tier, we specialize in delivering high-energy, immersive event experiences that leave lasting impressions. From corporate conferences to brand activations, we believe every event should captivate, connect, and inspire. Our dynamic team combines innovation, strategy, and flawless execution to elevate client visions into unforgettable realities. Join us as we redefine what it means to create impact through events. Job Description Job Description We are seeking a proactive and detail-oriented Customer Support Specialist to join our growing team in Grand Rapids, MI. The ideal candidate will serve as a key liaison between our clients and internal teams, ensuring timely and effective resolutions to customer inquiries and issues. You will play a critical role in maintaining our reputation for excellence in service and client satisfaction. Responsibilities * Respond promptly to customer inquiries via phone, email, or chat. * Identify and resolve product or service issues efficiently. * Maintain accurate records of interactions and transactions. * Collaborate with cross-functional teams to escalate and follow up on complex issues. * Monitor customer feedback and report trends to management. * Contribute to the development and refinement of support processes and documentation. * Maintain a high level of professionalism and empathy in all customer interactions. Qualifications Qualifications * High school diploma or equivalent; associate or bachelor’s degree preferred. * Minimum of 1–2 years of experience in customer service or a related field. * Strong verbal and written communication skills. * Problem-solving mindset with the ability to multitask. * Familiarity with CRM systems and support tools is a plus. * Excellent time management and organizational skills. * Ability to work independently and in a team environment. Additional Information Benefits * Competitive salary ($60,000 – $65,000/year) * Opportunities for professional growth and internal advancement * Comprehensive training and onboarding * Health, dental, and vision insurance * Paid time off and holidays * Supportive and collaborative work culture * Skill development programs and workshops

Job Description POSITION SUMMARY The Member Services Representative Level 1 is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detailed notes when forwarding a request to the credit union either by account tracker or email. Requests able to be handled by a Level 1 representative will be done in the most efficient manner possible. The Level 1 specialist will demonstrate the ability to provide quality customer service and do so while maintaining a seamless relationship with credit unions. This position will report to the Call Center Team Leads. A Level 2 Member Services Representative will be assigned an area of focus to be the "go-to" knowledge base for the department. This position will be responsible for reviewing alerts and CU*Base updates and determining their impact to the contact center as it relates to their area of expertise. They are also expected to maintain all of the essential job functions of the Level 1 Agent. The Level 2 Specialist will demonstrate the ability and desire to be in direct contact with clients both during implementation of services and for ongoing support. This position reports directly to the Call Center Team Leads. ESSENTIAL JOB FUNCTIONS LEVEL 1 • Become comfortable with inbound member service, outbound member service, & completing call backs when necessary, • Develop knowledge of standard credit union operation & credit union terms, • Develop efficient navigation skills through credit union websites & the ROE, • Maintain a typing speed of at least 30 words per minute, • Develop knowledge of CU*BASE Loan Application Processing, • Develop knowledge to provide daily support to Web Chat for both credit union and third-party accounts, • Develop knowledge to provide daily support to electronic Bill Pay Systems as needed, • Monitor all Voice and Email Mailboxes to ensure member/client requests are processed appropriately, • Specialize in CU*BASE and It'sMe247 applications, including mobile app, online forms, and tools outside the phone operator, • Other duties as assigned ESSENTIAL JOB FUNCTIONS LEVEL 2 • Maintain all of the essential job functions of the Level 1 and 2 Agent., • Assist Level 1 and 2 Agents with the resolution of calls requiring more knowledge, • Develop knowledge of CU*BASE Loan Application Processing, • Develop knowledge to provide daily support to Web Chat for both credit union and third-party accounts, • Develop knowledge to provide daily support to electronic Bill Pay Systems as needed, • Monitor all Voice and Email Mailboxes to ensure member/client requests are processed appropriately, • Certify as a trainer, train new agents and organize training for key functions as defined by all Management Staff, • Teach classes related to the contact center training program, defined by management, • Specialize in CU*BASE and It'sMe247 applications, including mobile app, online forms and tools outside the phone operator features., • Assist agents with Hot Cards and general call support, • Develop basic knowledge of CU*BASE query programs, • Organize training for key functions as defined by all Management Staff, • Reviewing alerts and CU*Base updates; inform supervisors of the team of any changes as related to their expertise., • Other duties as assigned JOB QUALIFICATIONS • Advance knowledge of Credit Union Operations, Regulations, Procedures the Xtension Call Center and Member Reach Processes and demonstrates vested interest in the success of these partners, • Meet or exceed the requirements and Job Specifications of a Level 1 & 2 Specialist, • Clear demonstration of leadership within the organization, • Demonstrate the ability and professionalism to interact with key management staff and clients both on the phone and in person., • Demonstrate Advanced Knowledge on key functions of CU*BASE Software, Microsoft Programs and other essential programs related to this position and demonstrate ability to train staff and clients using phone, web conference and in person., • Ability to use discretion when dealing with sensitive or confidential data., • Demonstrates attention to details and responds to deadlines. WORK ENVIRONMENT & PHYSICAL ACTIVITIES Xtend operates in a professional office building setting. Some job assignments at Xtend are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. Xtend is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. NOTICE This job description is not intended to be, nor should be construed as a contract for employment. Xtend makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what Xtend has defined this position to be. Xtend will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify Xtend in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. Xtend, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship. Xtend is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. Xtend is an Equal Opportunity Employer.

Job Description POSITION SUMMARY The Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound & outbound services. Requests able to be handled by an MSR will be done in the most efficient manner possible. This position requires taking complete, detailed notes when forwarding a request to a credit union by account tracker or email in a timely manner. The MSRs act as an eXtension of our credit union partners, providing exceptional client service while maintaining a seamless relationship with our credit unions partners. ESSENTIAL JOB FUNCTIONS • Answer and/or triage inbound calls (primarily from credit union members) for timely resolution; provide exceptional client service in accordance with the Rules of Engagement (ROE) for each credit union; forward unauthorized requests back to the credit union, using tracker codes as needed., • Consistently verify each caller's identity according to the ROE for security purposes; develop efficient navigation skills through credit union websites & the ROE., • Educate credit union members on various items pertaining to their account(s), card(s), functionality and resolving issues., • Become comfortable with inbound member service, outbound member service, & completing call backs when necessary., • Develop knowledge of standard credit union operation & credit union terms., • Develop knowledge of CU*BASE Loan Application Processing., • Develop knowledge to provide daily Web Chat support for credit union and third-party accounts., • Develop knowledge to provide daily support to electronic Bill Pay Systems as needed., • Monitor all voice and email mailboxes to ensure member/client requests are processed appropriately., • Must have a high school diploma or equivalent or actively working towards either., • Ability to use discretion when dealing with sensitive or confidential data is required., • Attention-to-detail and accuracy while consistently meeting deadlines., • Ability to maintain a positive and professional attitude., • Strong written and verbal communication skills., • A minimum of 1 year of customer service experience is preferred. Xtend operates in a professional office building setting. Some job assignments at Xtend are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. Xtend is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. NOTICE This job description is not intended to be, nor should be construed as a contract for employment. Xtend makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what Xtend has defined this position to be. Xtend will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify Xtend in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. Xtend, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship. Xtend is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. Xtend is an Equal Opportunity Employer.

Job Description POSITION SUMMARY The Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound and outbound services. This position requires taking complete, detailed notes when forwarding a request to a credit union by account tracker or email in a timely manner. The MSRs act as an eXtension of our credit union partners, providing exceptional client service while maintaining a seamless relationship with our credit unions partners. ESSENTIAL JOB FUNCTIONS • Answer and/or triage inbound calls (primarily from credit union members) for timely resolution, provide exceptional client service in accordance with the Rules of Engagement (ROE) for each credit union, and forward unauthorized requests back to the credit union using tracker codes., • Consistently verify each caller's identity according to the ROE and develop efficient navigation skills through credit union websites and the ROE., • Respond to web chats, emails, IMs, and inbound calls promptly; document calls and tracker entries; transfer calls back to credit unions., • Educate credit union members on various items pertaining to their account(s), debit and credit card(s), functionality and resolving issues., • Become comfortable with inbound member service, outbound member service, and completing call backs., • Maintain a general understanding of standard credit union operations and terminology to support the CU*BASE credit union software's loan application processing, the web chat support, and to provide daily support of electronic Bill Pay Systems., • Monitor all voicemails and emails to ensure member/client requests are processed in a timely and efficient manner., • Specialize in CU*BASE credit union operating software and online banking applications, including mobile applications, online forms, and other tools. JOB QUALIFICATIONS • Must have a high school diploma or equivalent or be actively working towards either., • Ability to use discretion when dealing with sensitive or confidential data is required., • Attention-to-detail and accuracy while consistently meeting deadlines., • Ability to maintain a positive and professional attitude., • Strong written and verbal communication skills., • A minimum of 1 year of customer service experience is preferred., • Proficiency in Microsoft Office (Word, Outlook, Excel) is preferred. WORK ENVIRONMENT AND PHYSICAL ACTIVITIES Xtend operates in a professional office building setting. Some job assignments at Xtend are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. Xtend is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. Communication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the company. Relationships with Others: The employee works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the company. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships. Physical Demands: While performing the duties of this position, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone. The employee must be able to see within normal vision range. The individual must have manual dexterity to operate a keyboard and mouse. NOTICE This job description is not intended to be, nor should be construed as a contract for employment. Xtend makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what Xtend has defined this position to be. Xtend will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify Xtend in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. Xtend, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship. Xtend is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. Xtend is an Equal Opportunity Employer.

Job DescriptionCompany Description About Us At Captura Hall, we believe that impactful advertising goes beyond promotion—it’s about creating meaningful connections between brands and their audiences. Our team specializes in innovative strategies that combine creativity with data-driven insights, helping businesses thrive in a competitive market. With a culture built on collaboration and growth, we empower our team to reach their full potential while delivering exceptional results for our clients. Job Description Job Description We are seeking a Customer Support Specialist to join our growing team. In this role, you will be the first point of contact for customers, addressing inquiries, troubleshooting issues, and ensuring that every interaction reflects our commitment to excellence. This position requires strong communication skills, problem-solving abilities, and a customer-first mindset. Responsibilities * Respond promptly to customer inquiries via phone, email, and chat. * Provide accurate information, guidance, and troubleshooting to resolve customer issues. * Escalate complex cases to appropriate teams when necessary. * Document customer interactions and feedback to improve processes. * Collaborate with cross-functional teams to enhance the customer experience. * Maintain a positive, empathetic, and professional attitude at all times. Qualifications Qualifications * Bachelor’s degree or equivalent work experience preferred. * Previous experience in customer support or client-facing roles. * Strong verbal and written communication skills. * Problem-solving mindset with the ability to remain calm under pressure. * Proficiency with CRM systems and basic technical troubleshooting. * Ability to multitask and manage time effectively. Additional Information Benefits * Competitive salary ($62,000 – $66,000 annually). * Health, dental, and vision insurance. * Paid time off and holidays. * Professional development and training opportunities. * Growth potential within the company. * Supportive and collaborative work environment.

Job Description POSITION SUMMARY The Member Services Representative Level 1 is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detailed notes when forwarding a request to the credit union either by account tracker or email. Requests able to be handled by a Level 1 representative will be done in the most efficient manner possible. The Level 1 specialist will demonstrate the ability to provide quality customer service and do so while maintaining a seamless relationship with credit unions. This position will report to the Call Center Team Leads. A Level 2 Member Services Representative will be assigned an area of focus to be the "go-to" knowledge base for the department. This position will be responsible for reviewing alerts and CU*Base updates and determining their impact to the contact center as it relates to their area of expertise. They are also expected to maintain all of the essential job functions of the Level 1 Agent. The Level 2 Specialist will demonstrate the ability and desire to be in direct contact with clients both during implementation of services and for ongoing support. This position reports directly to the Call Center Team Leads. ESSENTIAL JOB FUNCTIONS LEVEL 1 • Become comfortable with inbound member service, outbound member service, & completing call backs when necessary, • Develop knowledge of standard credit union operation & credit union terms, • Develop efficient navigation skills through credit union websites & the ROE, • Maintain a typing speed of at least 30 words per minute, • Develop knowledge of CU*BASE Loan Application Processing, • Develop knowledge to provide daily support to Web Chat for both credit union and third-party accounts, • Develop knowledge to provide daily support to electronic Bill Pay Systems as needed, • Monitor all Voice and Email Mailboxes to ensure member/client requests are processed appropriately, • Specialize in CU*BASE and It'sMe247 applications, including mobile app, online forms, and tools outside the phone operator, • Other duties as assigned ESSENTIAL JOB FUNCTIONS LEVEL 2 • Maintain all of the essential job functions of the Level 1 and 2 Agent., • Assist Level 1 and 2 Agents with the resolution of calls requiring more knowledge, • Develop knowledge of CU*BASE Loan Application Processing, • Develop knowledge to provide daily support to Web Chat for both credit union and third-party accounts, • Develop knowledge to provide daily support to electronic Bill Pay Systems as needed, • Monitor all Voice and Email Mailboxes to ensure member/client requests are processed appropriately, • Certify as a trainer, train new agents and organize training for key functions as defined by all Management Staff, • Teach classes related to the contact center training program, defined by management, • Specialize in CU*BASE and It'sMe247 applications, including mobile app, online forms and tools outside the phone operator features., • Assist agents with Hot Cards and general call support, • Develop basic knowledge of CU*BASE query programs, • Organize training for key functions as defined by all Management Staff, • Reviewing alerts and CU*Base updates; inform supervisors of the team of any changes as related to their expertise., • Other duties as assigned JOB QUALIFICATIONS • Advance knowledge of Credit Union Operations, Regulations, Procedures the Xtension Call Center and Member Reach Processes and demonstrates vested interest in the success of these partners, • Meet or exceed the requirements and Job Specifications of a Level 1 & 2 Specialist, • Clear demonstration of leadership within the organization, • Demonstrate the ability and professionalism to interact with key management staff and clients both on the phone and in person., • Demonstrate Advanced Knowledge on key functions of CU*BASE Software, Microsoft Programs and other essential programs related to this position and demonstrate ability to train staff and clients using phone, web conference and in person., • Ability to use discretion when dealing with sensitive or confidential data., • Demonstrates attention to details and responds to deadlines. WORK ENVIRONMENT & PHYSICAL ACTIVITIES Xtend operates in a professional office building setting. Some job assignments at Xtend are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. Xtend is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. NOTICE This job description is not intended to be, nor should be construed as a contract for employment. Xtend makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what Xtend has defined this position to be. Xtend will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify Xtend in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. Xtend, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship. Xtend is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. Xtend is an Equal Opportunity Employer.

Job Description POSITION SUMMARY The Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound and outbound services. This position requires taking complete, detailed notes when forwarding a request to a credit union by account tracker or email in a timely manner. The MSRs act as an eXtension of our credit union partners, providing exceptional client service while maintaining a seamless relationship with our credit unions partners. ESSENTIAL JOB FUNCTIONS • Answer and/or triage inbound calls (primarily from credit union members) for timely resolution, provide exceptional client service in accordance with the Rules of Engagement (ROE) for each credit union, and forward unauthorized requests back to the credit union using tracker codes., • Consistently verify each caller's identity according to the ROE and develop efficient navigation skills through credit union websites and the ROE., • Respond to web chats, emails, IMs, and inbound calls promptly; document calls and tracker entries; transfer calls back to credit unions., • Educate credit union members on various items pertaining to their account(s), debit and credit card(s), functionality and resolving issues., • Become comfortable with inbound member service, outbound member service, and completing call backs., • Maintain a general understanding of standard credit union operations and terminology to support the CU*BASE credit union software's loan application processing, the web chat support, and to provide daily support of electronic Bill Pay Systems., • Monitor all voicemails and emails to ensure member/client requests are processed in a timely and efficient manner., • Specialize in CU*BASE credit union operating software and online banking applications, including mobile applications, online forms, and other tools. JOB QUALIFICATIONS • Must have a high school diploma or equivalent or be actively working towards either., • Ability to use discretion when dealing with sensitive or confidential data is required., • Attention-to-detail and accuracy while consistently meeting deadlines., • Ability to maintain a positive and professional attitude., • Strong written and verbal communication skills., • A minimum of 1 year of customer service experience is preferred., • Proficiency in Microsoft Office (Word, Outlook, Excel) is preferred. WORK ENVIRONMENT AND PHYSICAL ACTIVITIES Xtend operates in a professional office building setting. Some job assignments at Xtend are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. Xtend is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. Communication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the company. Relationships with Others: The employee works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the company. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships. Physical Demands: While performing the duties of this position, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone. The employee must be able to see within normal vision range. The individual must have manual dexterity to operate a keyboard and mouse. NOTICE This job description is not intended to be, nor should be construed as a contract for employment. Xtend makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what Xtend has defined this position to be. Xtend will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify Xtend in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. Xtend, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship. Xtend is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. Xtend is an Equal Opportunity Employer.

Job Description Were seeking a Customer Service Representative (CSR) to join our insurance agency team. In this role, you'll be the first point of contact for clients, handling inquiries via phone, email, or chat. You'll assist with policy changes, explain coverage, manage renewals and cancellations, support billing and payments, and ensure all client needs are met. This role also offers opportunities to earn commissions and performance-based bonuses. Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Life Insurance Mon-Fri Schedule Career Growth Opportunities Retirement Plan Responsibilities • Respond to customer inquiries with professionalism and care., • Explain coverage options, policy terms, and exclusions., • Process policy updates, renewals, and cancellations., • Support clients with billing, payments, and account setup., • Follow the agency's lead working process to maximize results., • Strong communication and customer service skills., • Ability to clearly explain complex information., • Ability to learn and utilize company systems, • Licensed Producer (P&C license required, P&C+L&H license preferred)., • Organized, detail-oriented, and dependable.

Customer Service / Remote] - Anywhere in U.Up to $55K per year / Medical, dental & vision / 401k match / PTO - As a Customer Support Specialist at Point of Rental Software, you will: Provide exceptional customer service and technical support to clients via phone, email, and chat; Troubleshoot and re

Customer Service / Fully Remote] - Anywhere in U.Up to $52K per year / Competitive benefits - As a Customer Support Rep you'll: Provide email, chat and SMS support to Customers, Luggers & Retailers; Achieve world-class customer satisfaction ratings; Perform real-time analysis and problem-solving of

Job DescriptionAs a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive.Responsibilities • • Execute fast and helpful support, fielding end users’ order and tool-related questions that come through via phone, live chat, email, or support cases, • • Review and process tool warranty requests, • • Address any potential issues with orders including screening for fraud, resolving shipping errors, making sure orders are sent to our Fulfillment department, and processing returns, • • Help troubleshoot issues users may experience on Tekton.com, • • Contribute to making Tekton.com an exceptional experience for end users, • • Review and process orders and paymentsIndicators of a good match for this role, • • You are aligned with Tekton’s philosophy, ways of thinking, and work style, • • You are authentic, helpful, and personable, • • You are able to work at a fast pace, easily switch between tasks, and manage multiple requests at once, • • You are able to use good judgment when resolving issues with end users or other parties, • • You have exceptional values, including honesty, integrity, and empathy, • • You have excellent communication skills Baseline qualifications, • • Knowledge of hand tools and their applications, • • Experience in customer service, data management, or related fields, • • Eligible to work in the United States without visa sponsorshipPay range, • $50,000 - $65,000 per yearBenefits package, • Full-time employees receive health, dental, vision, life, and hospital indemnity insurance; paid time off; a 401(k) program; and tuition reimbursement.Location and hours, • This is a full-time salaried position located in Grand Rapids, Michigan.Direct supervisor, • Tekton.com Operations ManagerAbout the department, • The Direct Sales and Support department manages the experiences users have with the Tekton brand and maintains our industry-leading reputation for impressive support. Behind the scenes, this team is also responsible for ensuring our point-of-sale systems run smoothly at events, schools, and on Tekton Trucks.How to apply

Up to $60K per year - As a Customer Support Specialist at January, you will: Manage inbound calls, emails, and texts from callers with the objective of addressing their account needs; Use ZenDesk to document communications, analyze user problems, resolve basic issues, and facilitate payments on beha

Up to $24 per hour / Medical, dental & vision / 401k match / PTO / 4 day work week - As a Customer Support Coordinator at Jabra Hearing, you will: Manage and respond to customer inquiries and concerns via phone, email, and chat; Provide excellent customer service by actively listening and addressing

Competitive pay / Medical, dental & vision / 401k match / PTO / Home office reimbursements - As a Customer Support Specialist at Railbookers Group, you will: Serve as the primary point of contact for customer inquiries regarding existing Railbookers and Amtrak Vacations bookings via phone, email, an

Jackson Hewitt - JobID: 100-168224952 [Customer Service Representative] As a Client Support Associate at Jackson Hewitt, you'll: Be the friendly face for all those who visit the offices, ensuring exceptional client experiences and providing essential support; Actively engage with clients; Confirm ap

Competitive Pay - As a Customer Support Member you'll: Achieve and maintain expert knowledge on the product; Handle customer inquiries in a timely manner; Guide customers through teaching them how to use SmartDreamers and help them troubleshoot issues through video call, email, ticketing, and live c

Competitive Pay - As a Customer Support Rep you'll: Help customers with technical and non-technical inquiries across multiple channels (Email and Live Chat); Engage in meaningful conversations with customers and problem-solve when things don't go quite right; Ensure customer satisfaction by meeting

Up to $75,900 per year / Flexible schedule / Medical, dental & vision / 401k match / PTO - As a Customer Support Specialist at MeridianLink, you will: Provide exceptional customer service to clients via phone, email, and chat; Resolve customer inquiries and complaints in a timely and professional ma

Up to $27 per hour + bonus / Full benefits - As a Customer Support Rep you'll: Provide concierge-style service to the CrossFit community, cultivating lifetime loyalty to the brand by fielding inquiry emails; Resolve (or escalate) customer inquiries, complaints, and feedback quickly and efficiently;

K per year / Medical, dental & vision / 401K / PTO - As a Customer Support Specialist at Second Nature, you will: Respond to customer service emails, calls and chats with a customer centric attitude; Resolve issues with urgency, notifying the customer if it will take longer; Develop a clear understa

Competitive salary / 100% paid PPO Medical, dental & vision / 401k match / PTO / Home office budget - As a Customer Support Specialist at Paradigm, you will: Provide exceptional customer service to clients via phone and email; Troubleshoot and resolve customer inquiries and issues in a timely manner

Up to $55K per year / Medical, dental & vision / 401k match / PTO - As a Customer Support Specialist at Point of Rental Software, you will: Provide exceptional customer service and technical support to clients via phone, email, and chat; Troubleshoot and resolve basic software issues reported by cli

Competitive pay - As a Customer Support Specialist at Repairify, you will: Provide excellent customer service by answering phone calls, responding to emails, and resolving customer inquiries in a timely and professional manner; Troubleshoot and resolve technical issues related to our products and se

Up to $26 per hour / Health, dental & vision / 401k matching / PTO / Equipment provided - As a Customer Support Specialist at Mudflap, you will: Communicate effectively with customers to provide timely and accurate resolutions to their inquiries; Maintain a high level of customer satisfaction by han

As a Customer Support Rep at ECP, you will: Provide exceptional customer service to clients via phone, email, and chat; Answer incoming inquiries and troubleshoot issues efficiently and accurately; Maintain a high level of professionalism and empathy while addressing customer concerns; Utilize compa

Competitive pay - As a Customer Support Agent at Clerk Chat, you will: Respond to customer inquiries and issues in a timely and professional manner; Maintain a high level of customer satisfaction by providing excellent service and resolving problems effectively; Communicate with customers through va

Up to $55K per year + bonuses / Medical, dental & vision / 401k / PTO - As a Customer Support Associate at Koda Health, you will: Be responsible for all inbound and outbound patient support over the phone, by email, and through texts; Resolve customer issues by actively listening and finding appropr

Up to $50K per year / Medical, dental & vision / 401k / PTO - As a Customer Support Associate at CreativeX, you will: Manage incoming customer inquiries via email and chat; Provide timely and accurate responses to customer questions and concerns; Troubleshoot technical issues and escalate to appropr

Competitive pay / Paid training / Employee discounts - As a Customer Support Specialist at Foundever, you will: Provide exceptional customer service to clients via phone, email, and chat support; Troubleshoot and resolve customer inquiries and issues in a timely and efficient manner; Maintain accura

Competitive salary / Flexible hours - As a Customer Support Agent you'll: Manage day-to-day therapist questions and requests through a shared mailbox and member support across multiple channels (SMS, phone, emails); Provide support to therapists to ensure success along their treatment journey; Bring

Up to $70K per year / Health, dental & vision / 401k / PTO - As a Customer Support Rep at GreenSpark, you will: Educate customers on our products and services; Troubleshoot and resolve customer issues; Maintain accurate and detailed records of customer interactions; Provide timely and professional r

Medical, dental & vision / 401k / PTO - As a Customer Support Specialist at Vori Health, you will: Respond to and resolve incoming messages, calls, and tickets from patients and team members, using discretion and responding in a timely and hospitable manner to meet our world-class service levels; Pr

Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Support Specialist at Synapse Health, you will: Provide exceptional customer service to clients and customers; Troubleshoot and resolve any issues or concerns raised by customers; Maintain accurate and detailed records of

Competitive pay / Flexible hours / Health benefits / Retirement plan match / PTO - As a Customer Support Rep at AssetWatch, you will: Provide excellent customer service to clients by answering their inquiries and resolving their issues in a timely and professional manner; Maintain accurate records o

Up to $52K per year / Competitive benefits - As a Customer Support Rep you'll: Provide email, chat and SMS support to Customers, Luggers & Retailers; Achieve world-class customer satisfaction ratings; Perform real-time analysis and problem-solving of orders to provide optimal solutions for Lugg stak

OfficeTeam - JobID: 02230-0013326572-usen [ Office Team by Robert Half leverages its strong relationships with hiring managers across the globe to not only help you find work, but also coach you through the interview process and provide long-term resources to you while ensuring you top pay, great be

Up to $20 per hour - As a Customer Support Rep you'll: Answer inbound calls, emails, and chats, and take required actions to assist the customers; Anticipate customers' potential needs, and determine appropriate response; Provide comprehensive and accurate responses by consulting available resource

Competitive pay - As a Client Support Specialist at Baylor Genetics, you will: Communicate effectively with clients via phone, email, and chat to provide exceptional customer service; Collect and document client information accurately and efficiently to ensure prompt resolution of inquiries; Utilize

Up to $64,250 per year / Health, dental & vision / 401k match / PTO - As a Customer Support Rep at Manulife John Hancock, you will: Assist customers with inquiries and provide solutions to their concerns; Maintain a high level of professionalism and customer service at all times; Respond to customer