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Job DescriptionCybercrime is rising, reaching record highs in 2024. According to the FBI's IC3 report total losses exceeded $16 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the identities of parties involved in transactions, authenticates wire transfer instructions, and detects potential fraud attempts. Our technology is designed to mitigate risks and ensure that every transaction is conducted with confidence and peace of mind. We know we couldn’t take on this challenge without our incredible team. We have been recognized as one of the Best Startups to Work for in Austin, made the Inc. 5000 list, and won Best Culture by Purpose Jobs two years in a row. We are guided by our core values and our vision of a world without wire fraud. We offer a dynamic work environment where you can contribute to meaningful impact and be part of a team dedicated to enhancing security and fighting fraud. The Associate Support Specialist at CertifID will have a unique opportunity to join a driven team at a fast-paced SaaS Series A Company and will be key in propelling our organization into our next phase of growth. This person will move gracefully through a high-octane environment, has strong intellectual curiosity, and is an analytical problem solver who craves challenges. Be on the front lines of protecting our customers from fraud. You will take accountability for building genuine relationships with our customers and vendors while providing prompt, courteous and accurate support via various channels. You are the missing puzzle piece to help us bridge any knowledge gaps that may arise, take pride in the delivery of proactive and helpful assistance and are excited to share your insights and learnings with the team.Responsibilities • Safely work through customer product tickets, calling vendors, bridge the gap of software automation, confidently drive calls to completion to build customer’s confidence and strive for 0 insurance liabilities, • Handle inbound support inquiries via phone, email and chat that range in complexity from “how-to” questions up to involved debugging to track down operational anomalies, • Raise our database integrity daily and accurately input valid lender/servicer information to achieve higher automatic accuracy, • Triage a wide range of requests, prioritize support issues to handle the most critical issues first and safely courier the information to the right team, • Maintain a speedy response time and happy customer rating, taking pride in achieving high service level stands with a continual focus on process improvement, • Develop and foster relationships with customers by providing functional and technical support for products, • Work with your team to maintain and contribute to the knowledge base and ensure relevant content can be surfaced easily, • Work closely with sales, customer success, product, and marketing to communicate root causes for customer success or failure, and drive requirements for product enhancement and development, • Ensure that a set of standard methodologies and processes are used to effectively assess issues and provide adequate solutions, • Leverage data, analytics, and various tools across all customers to determine high impact plans of action that deliver high customer value and drive revenue growth for customers, • Maintain and aspire to exceed team and company goals; including maintaining high levels of customer retention and customer satisfactionWhat we are looking for, • Entry level opportunity, bonus if you have experience in a client facing role/internship, • You are an excellent teammate with a consistent record of excelling in fast-growing environments and taking initiative, • Growth mindset, takes risks and champion new initiatives, • Strong social and interpersonal skills, • Strong organizational skills with an ability to manage time and resources effectively, • Excellent communication skills, both verbal and written, • Ability to use strong problem-solving skills, quick-thinking, and use of independent judgment when making decisions that have an impact on customersBenefits, • 20 days PTO + 5 Paid Sick Leave + No work on your birthday, • Volunteer Hours, • Equity, • Wellness Benefit, • Generous family leave policy, • Hybrid work environment, • Health, Dental and Vision Insurance, • 401k with matching, • Life Insurance

Job Description WHO we are is a fast-growing, environmentally-conscious technology company made up of innovators and limit pushers. WHAT we do is recover, revive, and reuse technology. Our expertise in repair and refurbishing allows us to breathe new life into used technology and distribute it into the secondary market. HOW we do it is by living out our three core values: Find A Way, Elevate Others, and See What You’re Capable Of. Check out a bit about our culture. Tech Defenders is looking for an Enterprise Account Manager. The Enterprise Account Manager is responsible for developing, managing, and growing sales and business within a specified territory or account segment. They will establish relationships with enterprise businesses and partner organizations (OEMs/Resellers/VARs). An Account Manager will implement sales strategies and business development skills to locate, qualify, and close new business, as well as deepen relationships with clients to grow year-over-year opportunities. This role requires excellent communication, organization, and critical thinking skills to work independently and collaboratively across departments, ensuring smooth operations and a successful client experience. You will maintain system records, forecasting tools, and client records to ensure accurate internal and external reporting. The Enterprise Account Manager will: * Embrace and live our core values. Beyond skills, education, or experience, we prioritize team members who align with our driven, team-focused, and collaborative culture. We're an EOS company and pride ourselves on having the right people in the right seats. * Establish and maintain strong relationships with partner organizations to support direct and indirect opportunities with enterprise clients. * Follow up on open leads, opportunities, and proposals to close new procurement sales. * Research prospective enterprise clients within a listed territory, including inventory details and contact information, and develop engagement strategies to win new business. * Attend industry conferences and business events to market the company, build client and partner relationships, and stay ahead of industry trends. * Collaborate with cross-functional teams to ensure efficient and profitable operations and an outstanding client experience. * Monitor client orders post-sale to ensure client satisfaction, proactively address concerns, and work with internal teams (especially Operations) to resolve issues. * Implement high-activity sales strategies, including outreach via email, phone, in-person meetings, and CRM-driven sequences, to increase pipeline opportunities and wins. * Meet with clients and prospects to build relationships, inspect equipment, and close deals. * Work closely with marketing to support brand awareness, increase inbound requests, and enhance company exposure. * Maintain accurate and up-to-date system records, forecasting tools, and CRM entries. * Stay current with industry developments, regulations, and best practices to maintain a competitive advantage. * Assist in forecasting device procurement. * Manage the sales pipeline to ensure targets are met. * Reach and exceed annual and quarterly unit sales quotas. * Travel regularly to meet with clients and attend events (10–30%). Supervisory Responsibilities: * None. Education & Experience: * Associate's Degree in Business or equivalent required. * Enterprise Channel experience a plus * 3+ years of experience working in business-to-business (B2B) sales, preferably in the technology, IT asset management, or electronics sectors. * 2+ years of Customer Relationship Management (CRM) experience. * Experience working with OEMs, VARs, or in tech-related enterprise sales highly preferred. Other Knowledge, Skills, & Abilities: * Technical proficiency with Microsoft Office/Google Workspace, CRM platforms, and internet research. * Strong verbal and written communication skills. * Proven negotiation and customer service skills. * Excellent organizational skills and attention to detail. * Strong skills in analyzing market trends and data to identify new opportunities. Environmental Conditions: * Standard office environment with no exposure to extreme conditions. * 10% – 30% travel required. Tech Defenders is proud to reward its valued team members with: * 401(k) retirement savings plan with company match. * Choice of health plans, dental, vision, short-term disability, and life insurance. * Discounted tech devices for you, friends, and family. * Casual dress code with free TD swag and branded gear. * Paid holidays, paid volunteer time, and paid time off. * Tuition assistance eligibility after one year of service. * Interactive events, company parties, awards, and community service projects. * Opportunities for autonomy while benefiting from team collaboration and support. * Growth and professional development support to advance your career. If this sounds like the perfect culture for you, dust off your resume and apply today. We’d love to chat with you. Equal Opportunity Employer.

Job Description Join the team that has been powering growth and an excellent reputation for over 60 years! Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principles, building partnerships that foster teamwork, and striving for continuous improvement. We are dedicated to fairness, integrity, and respect. What We Offer: • Competitive compensation, benefits, company car, and yearly bonus structure., • 5 different lines of business and 2 subsidiaries that provide company stability through diversification., • Professional development opportunities to support your growth., • A collaborative and inclusive work environment that values your contributions., • The fun challenge of working in a fast-paced, multi-location, diverse business function environment. We’re looking for a friendly, detail-oriented HVAC Customer Service Representative to support our customers from initial inquiry to final delivery. In this role, you’ll provide top-tier service by phone, email, and online chat while managing orders, preparing quotes, and coordinating with vendors and internal teams. You’ll troubleshoot online account issues, monitor inventory, and resolve any challenges related to billing, shipping, or product availability. This position also offers variety, providing backup support in the warehouse, counter, and showroom when needed. If you enjoy helping customers, staying organized, and being part of a collaborative team, this role is a great fit. Essential Duties & Responsibilities • Provide friendly customer service by phone, email, and online chat, • Enter and track orders; create quotes and job files, • Assist customers with online orders and account issues, • Work with vendors, sales reps, and internal teams to complete orders, • Order products/equipment and resolve billing, shipping, or service issues, • Maintain basic inventory and reporting, • Assist in the warehouse, counter, or showroom when needed, • Stay informed on products and share knowledge with others, • Follow all safety practices and maintain reliable attendance Knowledge, Skills & Abilities • Basic understanding of HVAC products (or willingness to learn), • Ability to handle multiple tasks and adapt quickly, • Strong communication and customer service skills, • Proficient with Microsoft Office; experience with Eclipse is a plus, • Professional, positive attitude when working with customers and team members, • Ability to follow written instructions, safety guidelines, and manuals, • Comfortable with basic math and measurements, • Able to use standard office equipment Education & Experience • High school diploma or equivalent, • Previous customer service or HVAC experience preferred, but not required Licenses • Valid driver’s license is required for business-related driving Physical Demands & Work Environment This position is primarily office-based with occasional visits to branch locations. Most of the work involves sitting at a desk, using a computer, and interacting with team members. Some light walking, standing, and occasional lifting (up to 25–50 lbs.) may be required. Regional travel may occur as needed. We maintain a safe, professional, and collaborative work environment. We are an Equal Employment Opportunity Employer

Job DescriptionDescription Job Title: Entry Level Communications Agent Location: Grand Rapids, MI Reports to: Event Manager Job Type: Full-Time Job Summary: We are seeking a motivated and enthusiastic Entry Level Communications Agent to join our dynamic team. This is an exciting opportunity for individuals looking to kickstart their career in communications and customer relations. As an Entry Level Communications Agent, you will play a pivotal role in bridging the gap between our organization and our diverse clientele. Key Responsibilities • Act as the first point of contact for customer inquiries and communications., • Manage incoming communications via phone, email, and chat in a professional manner., • Provide timely and accurate information to customers regarding products and services., • Document and maintain records of customer interactions and transactions., • Assist in resolving customer issues by liaising with other departments as necessary., • Bachelor's degree in Communications, Marketing, Business, or a related field preferred., • Excellent verbal and written communication skills., • Strong interpersonal skills and the ability to build rapport with customers., • Proficiency in using computer systems and software, including MS Office Suite., • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment., • Opportunities for growth and career advancement., • Paid time off and holidays., • Health, dental, and vision insurance options., • A supportive and collaborative work environment., • Training and development opportunities.

Experience with multichannel support (phone, chat, email) preferred. Deliver a white-glove customer experience by keeping interactions clear, positive, and supportive. Experience in high-touch customer service, technical support, or call center environments serving premium clients.

Job DescriptionAs a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive.Responsibilities • • Execute fast and helpful support, fielding end users’ order and tool-related questions that come through via phone, live chat, email, or support cases, • • Review and process tool warranty requests, • • Address any potential issues with orders including screening for fraud, resolving shipping errors, making sure orders are sent to our Fulfillment department, and processing returns, • • Help troubleshoot issues users may experience on Tekton.com, • • Contribute to making Tekton.com an exceptional experience for end users, • • Review and process orders and paymentsIndicators of a good match for this role, • • You are aligned with Tekton’s philosophy, ways of thinking, and work style, • • You are authentic, helpful, and personable, • • You are able to work at a fast pace, easily switch between tasks, and manage multiple requests at once, • • You are able to use good judgment when resolving issues with end users or other parties, • • You have exceptional values, including honesty, integrity, and empathy, • • You have excellent communication skills Baseline qualifications, • • Knowledge of hand tools and their applications, • • Experience in customer service, data management, or related fields, • • Eligible to work in the United States without visa sponsorshipPay range, • $50,000 - $65,000 per yearBenefits package, • Full-time employees receive health, dental, vision, life, and hospital indemnity insurance; paid time off; a 401(k) program; and tuition reimbursement.Location and hours, • This is a full-time salaried position located in Grand Rapids, Michigan.Direct supervisor, • Head of User ServicesHow to apply, • The User Services department maintains our industry-leading reputation for impressive support and warranty. They also oversee and continue to grow our student program and business purchasing program.