Trabajos Customer Service en Grand Rapids, MICrear alertas

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Previous experience in customer service or sales is a plus. We're seeking someone who is great with people, building relationships, and putting customers first.

Job Description We are a well-established local wholesale fabric distributor serving the greater Midwest and are seeking a dedicated Customer Service Representative to join our team. We’re looking for a friendly, efficient, detail-oriented, dependable and dedicated professional who thrives in a small, fast-paced office environment. The ideal candidate will be a team player with excellent communication skills, the ability to manage multiple tasks simultaneously and someone who is willing to learn our products quickly. Key Responsibilities: * Answer incoming phone calls and assist customers with orders and inquiries * Provide accurate product information and support for a large collection of products. * Assist walk-in customers and maintain a well-organized showroom * Process orders efficiently and accurately * Perform various office tasks and support day-to-day operations Requirements: * Previous customer service experience required * Strong verbal communication skills, especially over the phone * Proficiency with computers and Microsoft Office * Ability to multi-task and stay organized in a busy work setting Preferred Qualifications (Not Required): * Knowledge of the furniture industry or upholstery trade If you are a proactive professional who enjoys working with people and providing excellent service, we encourage you to apply. Company DescriptionLuxury Fabrics, Inc. is a local, family owned company looking for the right person to join our team. If you desire a friendly work environment and a long term job opportunity we want you! This position is full time, Monday-Friday 8:30am - 4:30pm. We also offer a benefits package that includes dental and 401k.Luxury Fabrics, Inc. is a local, family owned company looking for the right person to join our team. If you desire a friendly work environment and a long term job opportunity we want you! This position is full time, Monday-Friday 8:30am - 4:30pm. We also offer a benefits package that includes dental and 401k.

Job Description About Us At Lakeland Monroe Group, we are a trusted supplier of decorative, precision, and functional plastic components for the automotive industry. Backed by over 30 years of combined experience, we’re known for solving complex manufacturing challenges and consistently exceeding customer expectations. It’s an exciting time to be part of our journey—we’re growing fast. With new customers, expanded facilities, and cutting-edge technologies, we’re investing in our future and building a strong, collaborative team to help drive it forward. Why Join Lakeland Monroe Group? We believe the best ideas come from diverse teams where everyone feels safe, supported, and valued. Our culture is built on teamwork, inclusion, and continuous improvement. Whether you're an experienced professional or ready to take the next step in your career, you'll have the opportunity to make a real impact here. To achieve our vision of a world class corporation, we are seeking team members to join us who are passionate about continuously fostering teamwork and increasing productivity and standardization. Join us, and help shape the future of manufacturing—while growing your own. Job Summary: The Customer Service Representative is the first person most customers communicate with when they have a problem. The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience. Duties/Responsibilities: • Performs miscellaneous duties and projects as assigned and required. ., • Maintain computer system for customer scheduling information, EDI systems and barcoding., • Receive and communicate customer schedules to appropriate personnel., • Communicate shipping promises to customers in a professional manner., • Maintain cumulative shipping and reconciliation records., • Transmit ASN's per customer requirements., • Prepare shipping schedules and communicate too appropriate customers and Monroe personnel., • Prepare shipping transactions and organize routing and transportation., • Assist accounting with A/R books/open invoices, remittances, debit/credit memos, and past due collections., • Assist in other areas as need where experience and computer skills would apply., • Serves customers by providing product and service information and resolving product and service problems., • Attracts potential customers by answering product and service questions and suggesting information about other products and services., • Opens customer accounts by recording account information., • Maintains customer records by updating account information., • Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution., • Maintains financial accounts by processing customer adjustments., • Recommends potential products or services to management by collecting customer information and analyzing customer needs., • Prepares product or service reports by collecting and analyzing customer information., • Excellent verbal and written communication skills., • Excellent interpersonal and customer service skills., • Excellent sales and customer service skills., • Excellent organizational skills and attention to detail., • Excellent time management skills with a proven ability to meet deadlines., • Strong analytical and problem-solving skills., • Strong supervisory and leadership skills., • Ability to prioritize tasks and to delegate them when appropriate., • Ability to function well in a high-paced and at times stressful environment., • Proficient with Microsoft Office Suite or related software., • Associate's degree (A. A.) or equivalent from two-year college or technical school and six months related experience; or High School Diploma/GED and two years related experience and/or training; or equivalent combination of education and experience., • Prolonged periods of sitting at a desk and working on a computer., • Must be able to lift 25 pounds at times., • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of the organization.

Job Description Richardson Business Solutions is a long-standing locally owned West Michigan business, offering a team atmosphere, and a small and friendly office environment. As a small business we have created a collaborative team environment where each individual is working together towards shared goals. We place a strong emphasis on prioritizing a high level of customer service and building long-term customer connections. We are seeking a detail-oriented and customer-focused individual to join our customer service team, that will be responsible for providing excellent customer service by answering incoming calls and emails, entering and shipping orders, and maintaining accurate records. All tasks are to be performed on site at our office. The ideal candidate would have strong verbal and written communication skills, a history of providing exceptional customer service, and a high level of accuracy and attention to detail when processing customer information and completing administrative tasks. Main Responsibilities: • Answering phone calls, directing calls, & taking orders, • Email correspondence, • Greeting office visitors such as clients or vendors, • Order entry & processing, • Light shipping & receiving, • Customer onboarding & account information updates, • Email blasts, • Gathering of information, record keeping, and logging customer communications, • Maintaining & updating files & records, • Maintaining inventory of supplies & supply needs, • Tuesday thru Friday: 8am - 5pm, 30-minute lunch, • 34-hour work week, • $18-20 per hour based on prior experience, • Medical, Dental, & Retirement benefits available

Job Description We are seeking a Commercial Lines Account Manager to become a part of our agency! Responsibilities: • Develop insurance quotes, prepare applications for commercial lines agents., • Address walk in client’s sales needs Monday – Friday – 9:00am - 5:30pm., • Process endorsements received via mail, email and fax., • Perform renewal reviews and prepare renewal applications, • Insurance company audits, • Carrier Downloads, • Certificates of Insurance, • Accounts Receivable, • Incoming phone calls, • P/C License, • Previous experience in insurance, • Experience in conflict resolution, • Excellent written and verbal communication skills, • Deadline and detail-oriented, • Self-starter, • Superb follow through

Job Description Account Manager- Inside Sales Location: [Insert Location] | Full-Time | On-site or Hybrid Competitive Hourly Pay | 40 hrs/week We’re seeking a reliable Customer Account Manager to support our growing customer base. In this role, you’ll handle order entry, invoicing, and serve as the primary point of contact for assigned customer accounts. This is a key administrative role requiring accuracy, communication, and organization. Key Responsibilities: * Enter and invoice customer orders * Process payments * Manage email and phone communication with assigned accounts * Serve as the main point of contact for select customers * Navigate order management systems efficiently What You Bring: * Experience with order entry and customer account support * Excellent phone and email communication * Strong attention to detail and follow-through * Familiarity with Microsoft Excel, Outlook, and Word * Customer service experience preferred * Team-oriented and organized Schedule: Monday–Friday | 8-hour day shifts Benefits: * Health, dental, vision, and 401(k) matching * Paid time off * Employee discount * Annual bonus and commission potential

Job DescriptionAbout the Agency & Agent: How would you like a job with paid vacation, an employer matching 401K plan (with your choice of a ROTH or traditional), a nice base salary, weekends off, and the ability to go SKY HIGH with your earnings? How about working in an office with regular incentives and contests that keep things fresh, and an encouraging and humorous office culture? If you've a mind to someday own your own office, you'll find the support you need to join our aspirant program and progress through the system to a place where that can happen for you. There aren't many places you can go to work as a salesman where you'd be encouraged by the owner to call in and ask random team members how much they enjoy working there, but I'm entirely confident you'll get some great responses should you choose to do that with my team before you put in your application. Let me share a little bit about myself, first I am a proud dad to six beautiful kids and husband for 22 years to a wife whom I adore. My wife works alongside me, part-time, as the head over my service team, and my oldest son works now as one of my salesmen. My family is involved in the community and attends church on the NE side of Grand Rapids. We are passionate about foster care and adoption. Weve fostered over ten kids in the last ten years and in the process, we were blessed with three boys to adopt! (Adoption blesses both the kids and the families they are a part of.) My career background, before I became the owner of two State Farm offices, was in banking and finance. I've always loved helping people with investing and planning for retirement, and I'm a Chartered Financial Consultant. The unexpected passing of a dear friend, and the crisis that occurred because of inadequate life insurance is really what propelled me into the insurance industry and gave me a passion to make sure that people take life insurance seriously. Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: • Establish customer relationships and follow up with customers, as needed., • Use a customer-focused, needs-based review process to educate customers about insurance options., • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.As an Agent Team Member, you will receive..., • 401k, • Salary plus commission/bonus, • Paid time off (vacation and personal/sick days), • Flexible hours, • Growth potential/Opportunity for advancement within my agencyRequirements:, • Interest in marketing products and services based on customer needs, • Excellent communication skills - written, verbal and listening, • People-oriented, • Detail oriented, • Proactive in problem solving, • Able to learn computer functions This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Job DescriptionDescription: Now Hiring: Call Center Representatives Location: Wyoming, MI Pay: $15/hr base + $5–$35/hr in performance bonuses Type: In-Person | Entry-Level | Part-Time & Full-Time Shifts Available Why You’ll Love Working with Us: • Earn $20–$50/hr with hourly base pay plus uncapped bonuses, • Paid training with ongoing coaching and mentorship, • Growth opportunities in both the Marketing and Customer Service departments, • Fun, supportive team environment focused on collaboration and development All-Weather Seal of West Michigan is a trusted leader in home improvement, and we're growing fast! We're looking for energetic, people-oriented individuals to join our Outbound Call Center in Wyoming, MI. As a Call Center Representative, you’ll connect with homeowners who have expressed interest in our services—no cold calling required—to generate leads and schedule appointments. If you're ready to grow your career in a fast-paced, positive environment, this is the opportunity for you! What You’ll Do: • Engage with customers to discuss home improvement needs and generate qualified leads, • Set appointments for consultations with our team, • Answer questions and provide helpful, accurate product information, • Log interactions in our CRM system and maintain up-to-date records, • Strong verbal communication and listening skills, • A positive, coachable attitude and team-oriented mindset, • Customer-first focus and problem-solving ability, • Basic computer knowledge (CRM experience is a plus)

Job Description Wensco Sign Supply is a leading sign supply distributor in the upper Midwest. We are a family owned company with values based on integrity, safety, teamwork and continuous improvement. We are dedicated to our employees and customers and do our best to exceed their expectations. Job Description: Reporting to the President the Corporate Controller is a key member of the company’s leadership team. This individual will apply their education, knowledge, skills and abilities to develop accurate financial reporting, budgeting, compliance and strong controls for the company while defining and implementing accounting and finance strategies and initiatives for the organization. He/she is the owner of the company’s day to day Accounting, Treasury and Risk Management activities. The Corporate Controller will lead and coach a team of individuals who will design, implement, and execute processes to help the organization achieve its financial goals. Key Essential Functions/Duties: • Oversee the day-to-day accounting activities of the company’s organization., • Owns the accounting close and financial reporting process for the company. Ensure financial statements are consolidated and prepared in accordance with US GAAP and issued in a timely manner., • Presents internal monthly financial results and related analysis to Executive Management and BOD., • Periodically reviews profitability by product group and SKU to find opportunities for improvement., • Master data maintenance and governance regarding pricing, costing, mark-ups, discounts., • Establishes and monitors compliance with accounting and financial internal control policies., • Manages the company’s A/R, A/P and treasury functions., • Manages annual insurance renewals, audit and tax compliance activities., • Proactively monitors compliance with bank and lessor covenants and owns the preparation of compliance reports., • Supports the annual budgeting process and periodic financial forecasts., • Develops and maintains relationships with key third party service providers including the company’s audit/tax firm, banks, attorneys, insurance brokers, and managed IT solution., • Proactively monitors and makes recommendations on systems and technology for the organization. Leads the organization through system implementations, as applicable., • Proactively identifies and implements new accounting pronouncements., • Identifies business processes and tasks that can be highly automated or outsourced where possible., • Bachelor's degree in Accounting, Finance, or related field (or equivalent related experience)., • A minimum of five (5) years of experience in Accounting and Finance including a minimum of three (3) years in a managerial-level position leading a team., • Public accounting experience along with a CPA certification is highly preferred., • GAAP experience in a multi-site manufacturing or distribution environment is preferred., • Prior experience with Epicor Prophet 21 software (current ERP) and crystal reports is preferred., • Previous experience with IT system implementations is preferred., • Ability to interact with all levels of employees and be perceived as an approachable and knowledgeable resource. The above information has been designed to describe the general nature and level of work performed as noted. It is not designed to contain or be interpreted as a comprehensive inventory of duties, responsibilities, and qualifications required of employee assigned to this position. Powered by JazzHR LtfgDAqKvI

Job Description About the Role The Commercial Insurance Account Manager job opening is for an experienced insurance agency professional skilled at client management and renewal marketing. Working for a Detroit based independent insurance broker, here are the job specs: Required Experience • At least three (3) years CSR or account management experience with expertise handling middle market commercial P&C accounts ($25k-$30k minimum revenue), • Active state insurance license, • Establish solid client relationships and manage the delivery of services along with answering questions from clients about coverage, billing, and endorsements, • Identify important client needs as well as cross selling opportunities and effectively communicate those needs to the sales team, • Coordinate the administrative activity of client accounts like certificates, id cards, and applications as they relate to renewals and claims, • Grow relationships with underwriters and marketing contacts to help work through renewal negotiations, coverage gaps, claims issues, and additional services or policy purchasesCompany DescriptionCapstone Search Group is an insurance recruiting firm that offers creative, unique staffing solutions for the insurance industry! Our clients include insurance companies, agencies, brokers and intermediaries. Our goal as insurance recruiters is to help insurance organizations identify, attract and retain experienced talent that impacts immediate openings and promotes future growth. We offer Direct Hire (Contingency Search, Engaged/Retained and Recruitment Process Outsourcing [RPO]) and Contract Solutions (long-term contract, 1099 and temp-to-perm). We work nationally with expertise that spans top executives, middle management and technical level positions. We are committed to providing recruiting services of the highest degree of confidentiality, professionalism and integrity.Capstone Search Group is an insurance recruiting firm that offers creative, unique staffing solutions for the insurance industry! Our clients include insurance companies, agencies, brokers and intermediaries. Our goal as insurance recruiters is to help insurance organizations identify, attract and retain experienced talent that impacts immediate openings and promotes future growth. We offer Direct Hire (Contingency Search, Engaged/Retained and Recruitment Process Outsourcing [RPO]) and Contract Solutions (long-term contract, 1099 and temp-to-perm). We work nationally with expertise that spans top executives, middle management and technical level positions. We are committed to providing recruiting services of the highest degree of confidentiality, professionalism and integrity.

Job Description Harrison Gray Search has partnered with a leading insurance firm to identify an experienced Commercial Lines Account Manager.This is a client-facing, service-driven role focused on managing and growing a book of small business commercial accounts (approximately 250 accounts). Key Responsibilities • Meet the insurance needs of internal teams and clients for small business accounts., • Deliver prompt, courteous service to clients, team members, carrier, and broker partners to retain and expand the commercial lines book of business., • Monitor monthly expiration lists and proactively follow up on all assigned accounts., • Review existing accounts for supplemental coverage and manage renewals as appropriate., • Maintain professional relationships with clients, co-workers, and company personnel., • Prepare complete and accurate applications using the agency management system., • Utilize company website portals for quoting, policy changes, and monitoring policy activities., • Maintain up-to-date customer files (electronic and paper) in Applied/EPIC., • Adhere to department policies and procedures, prioritizing work according to established guidelines., • Complete various duties and special projects as assigned. Required Qualifications • Minimum 2 years of experience managing commercial small business accounts., • Active Property and Casualty license and ability to meet bonding requirements., • CISR professional designation preferred., • Ability to understand, review, and analyze insurance forms and policies for accuracy., • Strong mathematical skills and ability to rate insurance policies., • Excellent written and oral communication skills., • Ability to work scheduled hours and additional time as needed. Preferred Skills • Courteous and professional telephone manner and appearance., • Ability to multitask efficiently., • Pleasant, client-focused personality., • Proficiency with MS Office suite (Word, Excel)., • Self-motivated and able to work independently., • Ability to remain calm under pressure., • High attention to detail and accuracy., • Strong professional work ethic. Additional Details • Location:In-person in Indian River, Harbor Springs, Kingsley, or Grand Rapids, Michigan., • Hours:8:00am5:00pm MondayThursday; 8:00am4:30pm Friday (Memorial Day through Labor Day, Friday hours end at 4:00pm)., • Reporting:Reports to the Chief of Planning and Operations., • Impact:Primary responsibility is to provide superior customer service, directly affecting client satisfaction and retention. No budgetary authority or direct reports. Salary and Benefits • Competitive salary, • Medical, dental, and vision plans, • Employer-paid life insurance, • Flexible Savings Account (FSA), • Short-term and long-term disability, • 401K with company match, • Cell phone reimbursement, • Educational expense reimbursement, • Paid vacation, personal time, and holidays, • Possible relocation package

Job Description Staffing Inc is partnered with a client in Kentwood, MI who is actively looking to hire a qualified individual as an Client Relationship and Finance Manager. This key management role is responsible for overseeing all inbound customer communications and ensuring exceptional customer service across a variety of deck building companies. Benefits: • Excellent culture and work environment, • 30 day probationary period, • Train, coach, and develop phone team members on customer service best practices, call handling, and script adherence., • Ensure accurate and efficient scheduling of free deck design appointments for our sales team (deck designers)., • Direct customers to the appropriate department or specialist if their inquiry is not related to scheduling an appointment., • Handle escalated customer inquiries and resolve issues with a focus on customer satisfaction., • Learn, implement and maintain new and cutting edge call management systems and processes., • Guide homeowners through the initial stages of the deck design appointment process, setting clear expectations., • Manage and provide oversight to the Finance Specialist responsible for assisting homeowners with deck financing options., • Ensure the Finance Specialist is knowledgeable about available financing products, terms, and payment structures; works closely with Owners and Finance Director., • Collaborate with the Finance Specialist to streamline the financing application process for homeowners., • Track and report large volumes of sales appointments and sales figures, ensuring comprehensive and accurate documentation across weekly, monthly, and annual sales reports., • Gather and organize sales data from various sources, cross-referencing information for consistency and identifying anomalies., • Foster a positive and collaborative work environment for the phone, scheduling, and finance teams., • Conduct regular team meetings, performance reviews, and provide constructive feedback., • Track and report on key performance indicators (KPIs) related to call volume, appointment scheduling, customer satisfaction, financing approvals, lead management, and sales figures for all relevant entities., • Identify trends and opportunities for improvement in customer service, operational efficiency, and financial outcomes.Company DescriptionStaffing, Inc. is an Employee Stock Option Plan (ESOP), privately-held organization headquartered in Grand Rapids, Michigan. As an independent, 100% employee-owned company, our team takes a personal interest in your success, listens to your needs, and forms a comprehensive plan to attract, retain, and develop your people. As an ESOP, Staffing Inc. believes that our employees are empowered to innovate, collaborate, and serve clients using better, smarter methods. According to national studies, ESOP companies have proven to be agile, efficient organizations with employee-owners who think about clients’ future as their own. Becoming part of the Staffing Inc. team offers a unique opportunity for individuals up to the challenge. Built on shared core values of excellence, honesty, respect, open communication, empowerment, professional growth, and innovation, the unity of the Staffing Inc. culture shines through in everything we undertake. Staffing Inc. team members are encouraged to continuously pursue personal growth opportunities and are allocated set hours to give back to community-related causes. Our Active AXIOS initiative supports participation in local fitness events and ensures that team members balance work responsibilities with personal health. Additionally, regular group outings and retreats foster collaboration and transparency.Staffing, Inc. is an Employee Stock Option Plan (ESOP), privately-held organization headquartered in Grand Rapids, Michigan. As an independent, 100% employee-owned company, our team takes a personal interest in your success, listens to your needs, and forms a comprehensive plan to attract, retain, and develop your people.\r\n\r\nAs an ESOP, Staffing Inc. believes that our employees are empowered to innovate, collaborate, and serve clients using better, smarter methods. According to national studies, ESOP companies have proven to be agile, efficient organizations with employee-owners who think about clients’ future as their own.\r\n\r\nBecoming part of the Staffing Inc. team offers a unique opportunity for individuals up to the challenge. Built on shared core values of excellence, honesty, respect, open communication, empowerment, professional growth, and innovation, the unity of the Staffing Inc. culture shines through in everything we undertake.\r\n\r\nStaffing Inc. team members are encouraged to continuously pursue personal growth opportunities and are allocated set hours to give back to community-related causes. Our Active AXIOS initiative supports participation in local fitness events and ensures that team members balance work responsibilities with personal health. Additionally, regular group outings and retreats foster collaboration and transparency.

Job Description For most guests entering our facility, this position is the first face of Mel Trotter Ministries, and is a brand representative of our values and hospitality. The Intake team warmly welcomes guests, visitors, and staff members, and has a huge impact on the culture of Mel Trotter Ministries. This position anticipates needs, offers accurate information, and shows urgency and passion in caring for others. Safety is paramount at Mel Trotter, and the Intake team ensures that this is a safe environment for everyone by doing perimeter checks, ensuring no dangerous or prohibited items are brought into the building, and calmly de-escalating situations when someone is upset or creating an unsafe environment for those around them. Intake Specialists also provide support in maintaining facility cleanliness, and ensure that appropriate staff members receive timely and accurate information about any safety issues. They work very closely with our Nursing and Triage teams to provide the best care possible for our guests. Hours are ten hour shifts, four days a week including weekends...with three consecutive days off. 3rd shift hours are 11:30pm-10:00am.

Job Description For most guests entering our facility, this position is the first face of Mel Trotter Ministries, and is a brand representative of our values and hospitality. The Intake team warmly welcomes guests, visitors, and staff members, and has a huge impact on the culture of Mel Trotter Ministries. This position anticipates needs, offers accurate information, and shows urgency and passion in caring for others. Safety is paramount at Mel Trotter, and the Intake team ensures that this is a safe environment for everyone by doing perimeter checks, ensuring no dangerous or prohibited items are brought into the building, and calmly de-escalating situations when someone is upset or creating an unsafe environment for those around them. Intake Specialists also provide support in maintaining facility cleanliness, and ensure that appropriate staff members receive timely and accurate information about any safety issues. They work very closely with our Nursing and Triage teams to provide the best care possible for our guests. Hours are ten hour shifts, four days a week that must include Saturdays & Sundays...with three consecutive days off. Second shift hours are from 2pm-12:30am.

Job DescriptionBenefits: • Salary Plus Commission, • Licensing Paid, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Paid time off Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Develop and maintain client relationships to drive retention and growth., • Conduct policy reviews and provide recommendations to clients., • Oversee the resolution of complex customer issues., • Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.QUALIFICATIONS:, • Experience in insurance sales or account management preferred., • Strong leadership and interpersonal skills., • Proven track record of meeting sales targets., • Willingness to engage in sales conversations.

Job DescriptionBenefits: • Simple IRA, • Life insurance, • License reimbursement, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Paid time off Beyond the office, we are committed to giving back. I am actively involved in my local church and private school, supporting programs that foster community growth and development. As a Hope College graduate, I value continuous learning and professional growth. Our office culture is rooted in collaboration, respect, and innovation. We prioritize open communication, teamwork, and professional development while maintaining a healthy work-life balance. If you're looking for a supportive environment where you can grow, contribute, and be part of a team that values your success, wed love to meet you! ROLE DESCRIPTION: As Account Manager - State Farm Agent Team Member for Jackie Weeber - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Develop and maintain customer relationships to drive retention and growth., • Conduct policy reviews and provide recommendations to customers., • Oversee the resolution of complex customer issues., • Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.QUALIFICATIONS:, • Experience in insurance sales or account management preferred., • Leadership and interpersonal skills., • Proven track record of meeting sales targets., • Willingness to engage in sales conversations.

Job DescriptionBenefits: • Licensing paid by agency, • Bonus based on performance, • Competitive salary, • Health insurance, • Opportunity for advancement, • Paid time off Responsibilities: • Establish customer relationships and follow up with customers, as needed., • Use a customer-focused, needs-based review process to educate customers about insurance options., • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.Requirements:, • Interest in marketing products and services based on customer needs, • Excellent communication skills - written, verbal, and listening, • People-oriented, • Detail oriented, • Proactive in problem-solving, • Able to learn computer functions, • Ability to work in a team environment

Job Description POSITION SUMMARY The Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound and outbound services. This position requires taking complete, detailed notes when forwarding a request to a credit union by account tracker or email in a timely manner. The MSRs act as an eXtension of our credit union partners, providing exceptional client service while maintaining a seamless relationship with our credit unions partners. ESSENTIAL JOB FUNCTIONS • Answer and/or triage inbound calls (primarily from credit union members) for timely resolution, provide exceptional client service in accordance with the Rules of Engagement (ROE) for each credit union, and forward unauthorized requests back to the credit union using tracker codes., • Consistently verify each caller's identity according to the ROE and develop efficient navigation skills through credit union websites and the ROE., • Respond to web chats, emails, IMs, and inbound calls promptly; document calls and tracker entries; transfer calls back to credit unions., • Educate credit union members on various items pertaining to their account(s), debit and credit card(s), functionality and resolving issues., • Become comfortable with inbound member service, outbound member service, and completing call backs., • Maintain a general understanding of standard credit union operations and terminology to support the CU*BASE credit union software's loan application processing, the web chat support, and to provide daily support of electronic Bill Pay Systems., • Monitor all voicemails and emails to ensure member/client requests are processed in a timely and efficient manner., • Specialize in CU*BASE credit union operating software and online banking applications, including mobile applications, online forms, and other tools. JOB QUALIFICATIONS • Must have a high school diploma or equivalent or be actively working towards either., • Ability to use discretion when dealing with sensitive or confidential data is required., • Attention-to-detail and accuracy while consistently meeting deadlines., • Ability to maintain a positive and professional attitude., • Strong written and verbal communication skills., • A minimum of 1 year of customer service experience is preferred., • Proficiency in Microsoft Office (Word, Outlook, Excel) is preferred. WORK ENVIRONMENT AND PHYSICAL ACTIVITIES Xtend operates in a professional office building setting. Some job assignments at Xtend are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. Xtend is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. Communication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the company. Relationships with Others: The employee works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the company. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships. Physical Demands: While performing the duties of this position, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone. The employee must be able to see within normal vision range. The individual must have manual dexterity to operate a keyboard and mouse. NOTICE This job description is not intended to be, nor should be construed as a contract for employment. Xtend makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what Xtend has defined this position to be. Xtend will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify Xtend in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. Xtend, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship. Xtend is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. Xtend is an Equal Opportunity Employer.

Job DescriptionBenefits: • License reimbursement, • Simple IRA matching, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Opportunity for advancement, • Paid time off Responsibilities: • Establish customer relationships and follow up with customers, as needed., • Use a customer-focused, needs-based review process to educate customers about insurance options., • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.Requirements:, • Interest in marketing products and services based on customer needs, • Excellent communication skills - written, verbal, and listening, • People-oriented, • Detail oriented, • Proactive in problem-solving, • Able to learn computer functions, • Ability to work in a team environment

Job DescriptionBenefits: • License reimbursement, • Simple IRA with employer match, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Opportunity for advancement, • Paid time off Responsibilities: • Establish customer relationships and follow up with customers, as needed., • Responding promptly to customer inquiries via phone and email., • Providing information about insurance policies, coverage details, and claims processes., • Assisting clients with policy changes, updates, and renewals., • Investigating and resolving customer issues or concerns with empathy and professionalism., • Use a customer-focused, needs-based review process to educate customers about insurance options.Requirements:, • Interest in marketing products and services based on customer needs, • Excellent communication skills - written, verbal, and listening, • People-oriented, • Detail oriented, • Proactive in problem-solving, • Able to learn computer functions, • Ability to work in a team environment

Job Description Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities The SP+ Customer Service Representative eEnsures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean. What you’ll do • Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility, • Assists customers in making payment to fully automated revenue control equipment, • Goes above and beyond to deliver an exceptional client and customer experience that is guided by the SP+ Promise, • Assists in the management of the day-to-day activities of the assigned location., • Monitors parkers in pay-in lanes, • Makes every customer interaction a moment that matters through friendly and professional conduct., • Willing to assist customers that have forgotten where they parked their vehicle., • Performs other necessary functions as assigned., • Conducts garage and facility audits as required by management., • Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct., • Makes change (if required) for customers before transactions., • Quotes rates for parking services., • Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily., • Resolves customer complaints independently or with the aid of a supervisor., • Answers telephone in a prompt and courteous manner (if required)., • Maintains cleanliness of facility and picks up trash in the surrounding area., • Presents themselves professionally (neat appearance and in uniform) at all times while at work., • Arrives to work on time for scheduled shifts., • Completes any other duties that may be assigned by the supervisor. Qualifications What you need Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Required: High School Diploma or an equivalent combination of experience and education Experience Required: Experience with automated parking access control hardware and software or a high aptitude for technology. Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required. License Requirement: The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business. Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change. Language Skills: Ability to read, write and interpret the English language. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization. Reasoning Ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events. Judgment: Exhibits sound and accurate judgment. Other Skills and Abilities: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints. Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The noise level in the work environment is usually moderate to loud., • The exposure level in the work environment to vehicle emissions is moderate to high, • The exposure level in the work environment to extreme hot/cold temperatures is moderate to high., • The work environment is subject to all weather conditions including, but not limited to, precipitation and wind., • The exposure level in the work environment to bright sunlight and nighttime working conditions is high. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision. SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact . We are here to assist you.

Job Description POSITION SUMMARY The Member Services Representative Level 1 is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detailed notes when forwarding a request to the credit union either by account tracker or email. Requests able to be handled by a Level 1 representative will be done in the most efficient manner possible. The Level 1 specialist will demonstrate the ability to provide quality customer service and do so while maintaining a seamless relationship with credit unions. This position will report to the Call Center Team Leads. A Level 2 Member Services Representative will be assigned an area of focus to be the "go-to" knowledge base for the department. This position will be responsible for reviewing alerts and CU*Base updates and determining their impact to the contact center as it relates to their area of expertise. They are also expected to maintain all of the essential job functions of the Level 1 Agent. The Level 2 Specialist will demonstrate the ability and desire to be in direct contact with clients both during implementation of services and for ongoing support. This position reports directly to the Call Center Team Leads. ESSENTIAL JOB FUNCTIONS LEVEL 1 • Become comfortable with inbound member service, outbound member service, & completing call backs when necessary, • Develop knowledge of standard credit union operation & credit union terms, • Develop efficient navigation skills through credit union websites & the ROE, • Maintain a typing speed of at least 30 words per minute, • Develop knowledge of CU*BASE Loan Application Processing, • Develop knowledge to provide daily support to Web Chat for both credit union and third-party accounts, • Develop knowledge to provide daily support to electronic Bill Pay Systems as needed, • Monitor all Voice and Email Mailboxes to ensure member/client requests are processed appropriately, • Specialize in CU*BASE and It'sMe247 applications, including mobile app, online forms, and tools outside the phone operator, • Other duties as assigned ESSENTIAL JOB FUNCTIONS LEVEL 2 • Maintain all of the essential job functions of the Level 1 and 2 Agent., • Assist Level 1 and 2 Agents with the resolution of calls requiring more knowledge, • Develop knowledge of CU*BASE Loan Application Processing, • Develop knowledge to provide daily support to Web Chat for both credit union and third-party accounts, • Develop knowledge to provide daily support to electronic Bill Pay Systems as needed, • Monitor all Voice and Email Mailboxes to ensure member/client requests are processed appropriately, • Certify as a trainer, train new agents and organize training for key functions as defined by all Management Staff, • Teach classes related to the contact center training program, defined by management, • Specialize in CU*BASE and It'sMe247 applications, including mobile app, online forms and tools outside the phone operator features., • Assist agents with Hot Cards and general call support, • Develop basic knowledge of CU*BASE query programs, • Organize training for key functions as defined by all Management Staff, • Reviewing alerts and CU*Base updates; inform supervisors of the team of any changes as related to their expertise., • Other duties as assigned JOB QUALIFICATIONS • Advance knowledge of Credit Union Operations, Regulations, Procedures the Xtension Call Center and Member Reach Processes and demonstrates vested interest in the success of these partners, • Meet or exceed the requirements and Job Specifications of a Level 1 & 2 Specialist, • Clear demonstration of leadership within the organization, • Demonstrate the ability and professionalism to interact with key management staff and clients both on the phone and in person., • Demonstrate Advanced Knowledge on key functions of CU*BASE Software, Microsoft Programs and other essential programs related to this position and demonstrate ability to train staff and clients using phone, web conference and in person., • Ability to use discretion when dealing with sensitive or confidential data., • Demonstrates attention to details and responds to deadlines. WORK ENVIRONMENT & PHYSICAL ACTIVITIES Xtend operates in a professional office building setting. Some job assignments at Xtend are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. Xtend is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. NOTICE This job description is not intended to be, nor should be construed as a contract for employment. Xtend makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what Xtend has defined this position to be. Xtend will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify Xtend in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. Xtend, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship. Xtend is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. Xtend is an Equal Opportunity Employer.

Job Description The Rapid is looking for a Mobility Assistant - Part - time to join our team! Work Schedule: If you are ready for a career where every day you are making a positive impact on our community, then it is time you explored The Rapid! The Rapid is a public transportation organization headquartered in Grand Rapids, MI. We serve the following communities: Grand Rapids, East Grand Rapids, Grandville, Kentwood, Walker, and Wyoming. Position Summary: The Mobility Assistant is responsible for coordinating transportation services with The Rapid's paratransit services, Go Bus. This role involves communicating with customers to schedule, update, and manage trip reservations, ensuring all services meet eligibility requirements and program guidelines. The Mobility Assistant maintains accurate customer records, collaborates with transportation providers and internal teams, and utilizes specialized scheduling software to ensure efficient and reliable service. A strong focus on customer service, attention to detail, and commitment to supporting the mobility needs of the community are essential to success in this role. Here's what you can look forward to as a valued member of our team: • Hourly rate: $18.92, • Work Schedule:, • Friday, 8:30AM - 5:00PM, Saturday 8:30AM - 4:30PM, Sunday 8:30AM - 4:30PM, • Life Insurance and Short-Term Disability -Benefit from basic life and AD&D Insurance and short-term disability provided by The Rapid., • Wellbeing and Fitness - We provide an employee assistance program. You can enjoy our onsite fitness center and gym membership reimbursement., • Explore your community - Your employee badge is your ticket (and your eligible dependents) to riding The Rapid for FREE! What will you be doing in this role: • Communicate with customers by telephone or in person to schedule trip reservations and provide detailed information regarding services, eligibility, cost-sharing, and program guidelines. Address and resolved customer concerns or escalate as appropriate., • Maintain accurate and up-to-date customer records by entering and updating information in required computer systems., • Manage and update ride cancellations, schedule changes, and customer "no-shows" in designated systems promptly and accurately., • Serve as liaison between customers, transportation providers, and leadership to support quality service delivery and timely trip fulfillment., • Utilize online scheduling system extensively to ensure accurate ride requests and appropriate bus or route assignments., • Coordinate closely with paratransit scheduler as needed to ensure seamless service coordination.., • Establishes and maintains effective working relationships with coworkers, leadership, and staff across all levels of the organization., • Other duties as assigned To be successful in this role you will need: • High school diploma PLUS one (1) or more years of related experience, • Basic computer skills including Microsoft Office. Ability to learn scheduling software and other proprietary systems required., • Excellent verbal and written communication skills with the ability to interact professionally and compassionately with a diverse customer base, including individuals with disabilities and elderly persons., • Strong active listening skills to fully understand customer needs, confirm details, and ensure accurate tip scheduling., • Strong customer service skills, including the ability to remain patient, empathetic, and solutions-focused when addressing customer needs and concerns., • Proficient computer skills, including experience using scheduling software, data entry systems, and standard office applications., • High attention to detail with strong organization and time-management skills to manage multiple tasks and schedule changes efficiently., • Ability to accurately enter, update, and maintain customer records and trip information in computerized systems., • Strong problem-solving skills with the ability to quickly assess situations, identify alternatives, and recommend appropriate solutions., • Ability to work independently and collaboratively within a team environment., • Capacity to remain calm and effective under pressure, including handling high call volumes., • Knowledge of or ability to learn paratransit service operations, eligibility criteria, and service guidelines., • Ability to maintain confidentiality and follow all relevant policies, procedures, and regulatory requirements. Must frequently lift or move up to 30 pounds for movement of boxes, files or other items. May also include frequent bending, stooping, squatting, pushing and pulling. Frequent use of hands and fingers to operate a computer keyboard, telephone, and other office equipment. Regularly required to sit for extended periods of time while using a computer and telephone. The employee is frequently required to walk and stand. Ability to hear and speak clearly to communicate with customers, coworkers, and transportation providers. Use of hands and arms is necessary to reach or use various tools or objects. Visual acuity to read and enter data accurately into computer systems and review printed materials. Employee is required to perform job duties in accordance with existing health and safety procedures and policies. The Rapid is an EEO Employer. Minorities, veterans, and women are encouraged to apply. The Rapid is committed to employing people with disabilities and making reasonable accommodations for them. Let our recruiter know if you need an to request an accommodation at any point during the application/interview process.

Job DescriptionAxios Professional Recruitment is currently seeking an experienced Customer Support Specialist to fill an opening with a textile supplier located in Kentwood. Interested candidates should be motivated professionals with proven customer-focused mentalities, proficient computer skills, and excellent written and verbal communication skills. Responsibilities: • Professional, positive interactions with fellow associates, • Order processing, • Coordination with vendors on lead times, • Shipping and receiving arrangements, • Sales rep. support, • Account/Order oversight and problem solving, • Provide prompt, accurate and friendly customer service via phone and email Qualifications:, • 2+ years of customer service or call center experience, • Proficient in Microsoft Suite, • Excellent verbal and written communications, • Ability to multi-task, prioritize and manage time effectively, • Attentive to details, • Team oriented and positive minded with fellow associates, • Experience in a customer-focused environment, • Associates degree focused, • $20-21/hour, • Full-Time 1st shift, • Monday – Friday 8:30am – 5:00pm, • Medical, Dental Vision, • 401(k) with employer match, • Flexible Spending Account, • Life Insurance, • Long and Short-term Disability, • Paid Vacation, • Paid Holidays, • Paid PTO, • Thorough training program, paidAxios Professional Recruitment - an entirely employee-owned company - is the largest independent employer in West Michigan. Our mission is to match people with meaningful, long-lasting, and enjoyable careers, not just a job. Since 1988, we've helped match over 300,000 people just like you with top employers across West Michigan.

Job DescriptionBenefits: • Licensing paid by agency, • Bonus based on performance, • Competitive salary, • Health insurance, • Opportunity for advancement, • Paid time off Responsibilities: • Establish customer relationships and follow up with customers, as needed., • Responding promptly to customer inquiries via phone and email., • Providing information about insurance policies, coverage details, and claims processes., • Assisting clients with policy changes, updates, and renewals., • Investigating and resolving customer issues or concerns with empathy and professionalism., • Use a customer-focused, needs-based review process to educate customers about insurance options.Requirements:, • Interest in marketing products and services based on customer needs, • Excellent communication skills - written, verbal, and listening, • People-oriented, • Detail oriented, • Proactive in problem-solving, • Able to learn computer functions, • Ability to work in a team environment

Job Description Great Lakes Division Office is expanding in Grand Rapids, MI. We are currently in an expansion phase and we’re looking to fill 15 new positions immediately! Incentives for referring a friend. Great opportunity for students 18 and over! No Experience is needed to start! - We train and have leaders working alongside as a team to ensure customer satisfaction! We are looking for people to start as soon as possible! Apply Today! 15 Fulltime Positions available • Flexible Schedule, • Off Major Holidays, • Bonuses/Vacation Incentives, • Excellent Income Potential, • Management Training, • Fun, Fast-Paced Work Environment, • Weekly Pay Responsibilities include: • Extensive Customer Service, • Set Up & Display Equipment, • Explain product details to clients & how to use products, • Assist Customers product knowledge, • Light Assembly, • Marketing/ Advertising, • Write up orders, • Must be able to start immediately! Must be Neat in appearance & willing to learn! Must be 18 yrs of age or older to apply! company orientation is provided to those who are selected for the position.

Job Description Our office is rapidly growing and we are looking to train the right individual to fit right into our company. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects when they call in for assistance. Insurance industry or agency experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position. Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Mon-Fri Schedule Retirement Plan Evenings Off Responsibilities • Maintain an upbeat, positive and enthusiastic attitude daily., • Weekends off, • Night off, • Willingness to learn and be coachable. Must Be Willing To Obtain Property and Casualty License

Job Description Job Summary: The Sales Center Customer Representative is responsible for all aspects of customer care, ensuring the highest level of professionalism and customer service. This role involves answering customer questions via phone and email, addressing, and resolving customer issues, entering orders into the system, and following up to ensure customer satisfaction. The representative follows established procedures to provide answers or refers calls to appropriate staff, handling typical questions focused on order status, product information, account status, pricing, and services. Major Responsibilities/Activities: Customer Interaction: • Field inbound customer service support calls, often during periods of high volume., • Take sales calls, offer required upsells, make compelling offers, present appropriate alternatives, and ask for the sale., • Act as a liaison to the sales team and share leads., • Apply active listening skills, interject, and paraphrase appropriately to best understand the customer’s needs and wants., • Provide knowledgeable answers to questions about products, pricing, and availability., • Help customers navigate the website and place orders online., • Work with customers to resolve product returns, shipping inquiries, and order status questions., • Process orders in a fast-paced environment., • Edit orders received for price and specifications., • Inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed., • Accurately enter data into the computer system., • Record or file copies of orders received., • Follow up on orders to ensure delivery by specified dates., • Compute price, discount, and shipping charges as required., • Receive and check customer complaints., • Confer with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments., • Make sure that quotes are processed through the quoting process in a timely manner., • Type quotes and maintain files for all processed quotes., • Perform various administrative support tasks including invoicing, filing, payment processing, customer account creation maintenance, and validating special orders to factory records., • Troubleshoot customer service problems., • Work with internal departments to meet customer needs., • High School Diploma, • One year of professional customer service experience preferred but not required, • Experience in a manufacturing or garage door industry preferred Essential Mental/Physical Functions: • Read and interpret documents such as procedure manuals, work instructions, software manuals., • Write routine reports and correspondences., • Speak and communicate well with customers., • Perform basic mathematical functions including add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals and must also be able to calculate percentages., • Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form., • Complete tasks on time ensuring that Customer Service does not create delays in production because of missed cut-offs., • Become familiar with all products lines and customer base., • Become familiar with the computer system (SAP) and be able to input and retrieve data., • Individuals may need to sit or stand as needed., • May require walking primarily on a level surface for specific periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day., • Proper lifting techniques required. May include lifting up to 25 pounds for files. Hörmann is a premier manufacturer of garage doors. We provide the building industry with high quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability, and integrity. We offer a team-centered environment, where each member's unique knowledge, skills, abilities, and efforts define our success as a company. As an international corporation Hörmann LLC prizes diversity in all positions; therefore, candidates with second language ability especially in Spanish or German will be given additional consideration; however, fluency in English is required. Hörmann is an Equal Opportunity Employer with a diverse employment environment. Hörmann is committed to providing access and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act and other applicable laws. Additional Comments Hörmann offers a comprehensive, competitive benefit package including medical, dental, vision, life, and supplemental insurance plans, 401(k) with employer match, as well as vacation and holiday pay. Hörmann is a drug-free workplace. All offers of employment will be contingent on successfully passing a criminal background check and a pre-employment drug test.

Job Description Customer Service/Sales Rep Job Description Join Our Team at RTA in Grand Rapids, MI! We are looking for a talented and motivated individuals to join our team as a Customer Service/Sales Rep. If you are passionate about providing excellent customer service and have a knack for sales, this is the perfect opportunity for you. In this role, you will play a key part in ensuring our customers receive top-notch service while also driving sales and contributing to the growth of our business. Key Responsibilities: • Responding to customer inquiries via phone and in-person, • Providing product information and recommendations to customers, • Processing sales orders and managing customer accounts, • Following up with customers to ensure satisfaction and promote repeat business, • Excellent communication and interpersonal skills, • Strong sales skills and a customer-centric approach, • Ability to multitask and work efficiently in a fast-paced environment $500 fast start bonus based on production #hc125535

Job Description CUSTOMER SERVICE REPRESENTATIVE Here at Domino’s, we live to beat the rush and make it possible to make, bake and take pizzas during the hungry hours of the day and night. If you’re a friendly, energetic, and customer-focused individual who enjoys a fast-paced environment, we’d love to have you on our team! Whether it’s your hobby, main-gig, or supplemental job, we’re bound to have just the thing for you! Requirements: • Shows up to every scheduled shift in full uniform & ready to work, • Has the ability to work in a fast-paced environment, • Demonstrates exceptional customer service, communication and teamwork skills, • Prepares high-quality products to standard, • Assists in oven tending and expediting orders out the door to ensure our customers receive the very best experience, • Assists us in maintaining a clean and sanitary workplace, • Follows all relevant food health and safety requirements, • Loves to have FUN!!! What We Offer: • A FUN work environment with a GREAT company culture, • Daily access to your earned wages BEFORE payday, • Employee discounts, • Flexible schedules, • Ongoing career and leadership development, • Advancement opportunities, • Health, Dental and Vision Insurance, • Additional policies available

Job Description POSITION SUMMARY The Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound and outbound services. This position requires taking complete, detailed notes when forwarding a request to a credit union by account tracker or email in a timely manner. The MSRs act as an eXtension of our credit union partners, providing exceptional client service while maintaining a seamless relationship with our credit unions partners. ESSENTIAL JOB FUNCTIONS • Answer and/or triage inbound calls (primarily from credit union members) for timely resolution, provide exceptional client service in accordance with the Rules of Engagement (ROE) for each credit union, and forward unauthorized requests back to the credit union using tracker codes., • Consistently verify each caller's identity according to the ROE and develop efficient navigation skills through credit union websites and the ROE., • Respond to web chats, emails, IMs, and inbound calls promptly; document calls and tracker entries; transfer calls back to credit unions., • Educate credit union members on various items pertaining to their account(s), debit and credit card(s), functionality and resolving issues., • Become comfortable with inbound member service, outbound member service, and completing call backs., • Maintain a general understanding of standard credit union operations and terminology to support the CU*BASE credit union software's loan application processing, the web chat support, and to provide daily support of electronic Bill Pay Systems., • Monitor all voicemails and emails to ensure member/client requests are processed in a timely and efficient manner., • Specialize in CU*BASE credit union operating software and online banking applications, including mobile applications, online forms, and other tools. JOB QUALIFICATIONS • Must have a high school diploma or equivalent or be actively working towards either., • Ability to use discretion when dealing with sensitive or confidential data is required., • Attention-to-detail and accuracy while consistently meeting deadlines., • Ability to maintain a positive and professional attitude., • Strong written and verbal communication skills., • A minimum of 1 year of customer service experience is preferred., • Proficiency in Microsoft Office (Word, Outlook, Excel) is preferred. WORK ENVIRONMENT AND PHYSICAL ACTIVITIES Xtend operates in a professional office building setting. Some job assignments at Xtend are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. Xtend is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. Communication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the company. Relationships with Others: The employee works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the company. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships. Physical Demands: While performing the duties of this position, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone. The employee must be able to see within normal vision range. The individual must have manual dexterity to operate a keyboard and mouse. NOTICE This job description is not intended to be, nor should be construed as a contract for employment. Xtend makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what Xtend has defined this position to be. Xtend will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify Xtend in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. Xtend, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship. Xtend is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. Xtend is an Equal Opportunity Employer.

Job Description The POWER of a CAREER! At Northpointe Bank, we believe your career should empower you — to grow, contribute, and find purpose. We’re hiring a Customer Service Specialist to join our Banking team. This is a high-impact role focused on providing an outstanding customer experience across multiple channels, ensuring first-call resolution, and helping clients understand and utilize our products and services. If you are someone who thrives in fast-paced environments, enjoys helping others, and excels at solving problems with empathy and professionalism, this could be your perfect fit. What You’ll Do: • Deliver professional, courteous, and solutions-driven support via phone, email, and live chat, • Resolve customer concerns efficiently and accurately at first contact, • Educate customers on Northpointe Bank products and services, • Promote client retention and satisfaction through proactive problem-solving, • Accurately process customer requests and update banking systems, • Identify cross-sell or up-sell opportunities based on client needs, • High school diploma or equivalent (required), • 1+ year of customer service experience preferred, • Experience in banking, financial services, or a call center is a plus, • Strong problem-solving skills and ability to manage multiple tasks, • Proficiency in Microsoft Word, Excel, Outlook, • Excellent written and verbal communication skills, • Ability to work both independently and as part of a team We are a collaborative environment, offer competitive benefits, and a culture centered on growth, service, and accountability. At Northpointe, your ideas matter — and your work makes a difference. Our Hiring Philosophy Northpointe Bank recognizes that the quality of our people is the foundation for our success. Attracting individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy. It is the policy of Northpointe Bank and its subsidiaries to provide equal employment opportunities (EEO) to all persons regardless of age, race, sex, religion, national origin, handicap, marital status, or other attributes not pertinent to the job requirements. This policy reflects our practice of making all employment decisions, from recruitment to promotions, based on an individual's qualifications without discrimination on any basis. Benefit Information • Medical, • Dental, • Vision, • Life, LTD, & AD&D, • Dependent Care Spending Plan (DCSA), • Employer Stock Ownership Plan with 401(k) feature and company match, • Complimentary Banking Services Join a team where your work makes a difference. At Northpointe Bank, this is more than a job — it’s the POWER of a CAREER. AA - EOE Powered by ExactHire:174134

Job DescriptionBenefits: • Licensing paid by agency, • Bonus based on performance, • Competitive salary, • Health insurance, • Opportunity for advancement, • Paid time off Responsibilities: • Establish customer relationships and follow up with customers, as needed., • Use a customer-focused, needs-based review process to educate customers about insurance options., • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.Requirements:, • Interest in marketing products and services based on customer needs, • Excellent communication skills - written, verbal, and listening, • People-oriented, • Detail oriented, • Proactive in problem-solving, • Able to learn computer functions, • Ability to work in a team environment

Job Description Williams Distributing Co. & Shoemaker Inc. Divisions of Daikin Comfort Technologies North America, Inc. are seeking bright people who lean into challenges to join the team. We are a wholesale distribution powerhouse throughout Michigan, Ohio, and Indiana. Specializing in HVAC equipment and residential building products: Kitchen and Bath, Hearth, and Garage Doors. As a company, we continuously strive to improve living environments through products and services that benefit our customers’ lives working with work with dealers, builders, contractors, designers, and architects. Knowledge and Skills: • Customer services or sales experience kitchen & bath, cabinetry, or relatable industry., • Ability to work within a team environment., • Communication and listening skills, • Must be able to perform essential responsibilities with or without reasonable accommodations. Schedule • Typical workdays are Monday-Friday Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Job DescriptionPersonal Insurance Customer Service Agent Location: Grand Rapids, MI Company: Independent Insurance Agency (Partnered with Axios Professional Recruitment)Axios Professional Recruitment is proud to partner with a respected independent insurance agency in Grand Rapids that is actively seeking a Personal Insurance Customer Service Agent. This is a great opportunity for someone who is detail-oriented, service-minded, and passionate about helping people navigate their insurance needs.Benefits: • Competitive annual salary, • Medical, dental, and vision insurance, • Retirement savings account, • Paid time off and paid holidays, • Friendly, fast-paced work environmentKey Responsibilities:, • Provide responsive, accurate, and friendly service to clients regarding their personal insurance policies, • Assist clients with policy changes, coverage questions, billing inquiries, and claims support, • Serve as a liaison between clients and insurance carriers such as Safeco, Progressive, American Modern, Aegis, National General, and PURE, • Maintain accurate and up-to-date customer records in accordance with HIPAA and agency standards, • Identify opportunities to enhance coverage or improve client satisfaction through proactive service, • Collaborate with team members to ensure a seamless customer experienceQualifications:, • 2+ years of experience in personal insurance customer service, • Strong interpersonal and communication skills, both written and verbal, • Excellent organizational and problem-solving abilities, • Demonstrated commitment to customer satisfaction and relationship building, • Comfortable using modern technology and insurance management systems, • Able to manage multiple tasks efficiently and independentlyAbout Axios Professional Recruitment:Axios is West Michigan’s largest employee-owned staffing and recruiting firm. Since 1988, we've connected more than 300,000 professionals with top employers who care about long-term success. Our mission is to help people find meaningful, lasting careers — not just jobs.

Job DescriptionOverview Join our dynamic team as a Customer Service Representative in Walker, MI! We are looking for enthusiastic individuals who are passionate about providing exceptional service and support to our valued customers. In this role, you will be the first point of contact for our clients, helping them navigate their inquiries and ensuring a positive experience with our company. If you thrive in a fast-paced environment and enjoy problem-solving, we want to hear from you! Responsibilities • Respond to customer inquiries via phone, email, and chat in a timely and professional manner., • Provide accurate information about products and services to assist customers in making informed decisions., • Resolve customer complaints and issues with empathy and efficiency., • Maintain detailed records of customer interactions and transactions., • Collaborate with team members to improve service processes and enhance customer satisfaction., • Stay updated on product knowledge and company policies to provide the best support., • Assist in training new team members as needed. Qualifications, • High school diploma or equivalent; additional education or certifications in customer service is a plus., • Proven experience in a customer service role, preferably in a fast-paced environment., • Excellent communication skills, both verbal and written., • Strong problem-solving abilities and a customer-centric mindset., • Ability to multitask and manage time effectively., • Proficiency in using customer service software and Microsoft Office Suite., • Customer Service, • Measuring and Quoting

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Duties: • Distributes all benefit enrollment materials and determines eligibility., • Handle incoming customer service calls, • Dispatch incoming customer phone calls, • Accept customer calls and return customer, • Respond to client requests for coverages while representing their best interests., • Create and explain individualized policies via our Needs Analysis system., • Work and learn from management teams to stay up to date on new products, services, and policies. Job Benefits: • Full training provided, • 100% work from home., • Competitive compensation., • Paid weekly along with earned bonuses., • Career advancement opportunities., • Full benefits after 3 months., • Values a healthy work-life balance

Job DescriptionSmile its a small action that makes a big difference! We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN! We desire to maintain a get it mentality, a want it attitude and the capacity to learn and grow professionally and personally. That is why we smile! Goldfish Swim School Core Values: We go above and beyond with every detail to create a GOLDEN EXPERIENCE! We believe in nurturing a culture that provides WOW! CUSTOMER SERVICE. We do the right things, make the right decisions and treat people with INTEGRITY, COMPASSION, and TRUST. We meet and exceed expectations, so you see EXTRAORDINARY RESULTS. We make a big deal about lifes accomplishments by remembering to CELEBRATE! Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile, too! Role: Front Desk Customer Service Representative Summary: Promotes quality customer service and processes first point sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School - Grand Rapids customers and is responsible for presenting a positive image for the company. Primary Responsibilities: Addresses inquiries via phone, digital and in person and follows up timely Checks in students on the attendance tracking system and prepares lesson schedules for team members Resolves account matters and contacts guests for clarification purposes Maintains cleanliness of areas: front desk, Snack Shack, changing rooms, restrooms and observation space Updates informational displays with accurate and timely promotions and literature Monitor Snack area and providing guidance to Snack Shack staff Advances through cross-training in multiple roles and substitutes when necessary Acts as a GSS ambassador to provide a Golden Experience to our students, families, and team members Enforces safety rules and regulations to prevent accidents; administers first aid when necessary Job Qualifications and Skills Ability to work with children Problem solver and creative thinking skills to identify and resolve challenges Excellent communication and organizational skills Must pass background examinations prior to training Safety Standards: The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all CDC and WHO safety standards along with following any local guidelines. In addition here are some additional safety precautions and procedures we follow: Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas Our pools are disinfected with chlorine to provide the safest swimming environment Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus If you, or someone you know, desires to work for a place where you can make a difference, explore, apply and then join us. Goldfish Swim School - Grand Rapids is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see . NOTE: The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Goldfish Swim School - Grand Rapids is an Equal Opportunity Employer.

Job DescriptionBenefits: • Simple IRA, • Licensing paid by agency, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Opportunity for advancement, • Paid time off Responsibilities: • Establish customer relationships and follow up with customers, as needed., • Responding promptly to customer inquiries via phone and email., • Providing information about insurance policies, coverage details, and claims processes., • Assisting clients with policy changes, updates, and renewals., • Investigating and resolving customer issues or concerns with empathy and professionalism., • Use a customer-focused, needs-based review process to educate customers about insurance options.Requirements:, • Interest in marketing products and services based on customer needs, • Excellent communication skills - written, verbal, and listening, • People-oriented, • Detail oriented, • Proactive in problem-solving, • Able to learn computer functions, • Ability to work in a team environment, • Property/Casualty license (must be able to obtain)

Job Description WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings. We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE. SUMMARY: The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer Service Representative communicates and coordinates with suppliers and Account Managers, while providing quality customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Personally exhibits, recruits and coaches associates consistent with Core Behaviors, • Responsible for promoting culture of safety, • Respond appropriately and in a timely manner to all customer and Account Manager incoming communications., • Analyze and assess customer needs completely and accurately with efficiency., • Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines., • Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material’s to fill customer orders., • Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders., • Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue., • Develop a detailed working knowledge of Blackhawk policies, procedures and practices., • Maintain a deep understanding of the BHID systems (including P21, OS ticket, CribMaster, Autocrib, etc.), suppliers’ systems/websites and usage of those systems., • Perform all work in accordance with the company prescribed ISO processes and procedures utilizing appropriate company systems., • Perform other duties as assigned, • Perform work in accordance to ISO processes and procedures QUALIFICATIONS: • Excellent written and verbal communications skills utilizing phone, email and instant message., • Excellent critical thinking skills to analyze and solve problems., • Diligent and detail oriented., • Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines., • Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user., • Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.), • Experience in industrial field, B2B sales and/customer service. SUPERVISORY RESPONSIBILITIES: • No direct supervisory responsibility. EDUCATION and/or EXPERIENCE: • High school diploma or equivalent required., • Minimum 1 year previous experience in customer service or inside sales preferred., • Experience in cutting tools, abrasives and MRO areas preferred., • Experience with Microsoft office suite required. CERTIFICATES, LICENSES, REGISTRATIONS: • None required WORK ENVIRONMENT: • Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment., • Wrist rest for keyboard and mouse pad BENEFITS: • Health Insurance BCBS of OK HDHP, • HSA with Employer match (must meet criteria), • Dental and Vision Insurance, • 401K Plan and Company Match, • FSA (Full FSA, Limited FSA, and Dependent FSA), • Company paid Long Term and Short-Term Disability, • Company paid basic Life Insurance and AD&D/, • Supplemental life and AD&D/Dependent life, • Ancillary Critical Illness Insurance (Wellness Rider Included), • Ancillary Accident Insurance (Wellness Rider Included), • Ancillary Hospital Indemnity, • Employee Assistance Program (EAP) – Includes concierge services and travel assistance., • Paid Time Off, • Holiday Paid Time Off, • Gym Reimbursement, • Quarterly Wellness challenge with a chance to will money or prizes, • Tuition Reimbursement – after 1 year of employment *BlackHawk Industrial is an Equal Opportunity Employer **BHID policy requires all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.

Job Description Check us out at integrityrvparts.com Integrity RV Parts Company is an e-commerce distributor for recreational vehicle (RV) parts. We sell original equipment manufacturer (OEM) parts to businesses and end-users. We’ve built a million-dollar company in under 3 years and we’re aggressively working toward becoming a 10-million-dollar company in another 5. We gain an advantage over our competitors by being faster, more reliable, and more intelligent. Overall, we are an excited and aggressively competitive group of people looking to continue growing our business. We need a highly motivated and energetic customer service professional who wants to work 40-45 hours per week in an office setting to help us do this. Integrity RV Parts Company – Customer Service Representative Integrity RV Parts Company is seeking a customer-focused team player to join our team as a Customer Service Representative. In this role, you will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience. The ideal candidate is proactive, adaptable, and committed to delivering excellent service. Additionally, you should be willing to take on other assignments as needed to support department goals and contribute to overall team success. Qualifications: • Work experience in the RV industry preferred, • A passion for engaging with and helping customers via phone and email, • Must be able to pass a pre-employment physical and drug screening, • Parts department experience very helpful, but not required, • Basic mechanical comprehension is a must, • At least one year of Customer Service experience required, • The ability to multi-task in a fast-paced environment and manage tasks to completion, • Effective communication skills, both written and verbal, • Computer skills, intermediate level, including but not limited to Microsoft Office 365 including Outlook, Word, and Excel, • Medical, Dental, and Vision Coverage, • Flexible Spending Account – Medical and Dependent Care, • 401K Plan with Company Match, • Company Paid Life Insurance, and Voluntary Life Insurance Options, • Company Paid Short-Term Disability Benefits, Voluntary Long-Term Disability Benefits, • Paid Holidays and Generous Paid Time Off Schedule Hours are Monday - Friday, 8am-5pm. Powered by JazzHR euJIUc2nUU

Job DescriptionBenefits: • License reimbursement, • Simple IRA with employer match, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Opportunity for advancement, • Paid time off Responsibilities: • Establish customer relationships and follow up with customers, as needed., • Responding promptly to customer inquiries via phone and email., • Providing information about insurance policies, coverage details, and claims processes., • Assisting clients with policy changes, updates, and renewals., • Investigating and resolving customer issues or concerns with empathy and professionalism., • Use a customer-focused, needs-based review process to educate customers about insurance options.Requirements:, • Interest in marketing products and services based on customer needs, • Excellent communication skills - written, verbal, and listening, • People-oriented, • Detail oriented, • Proactive in problem-solving, • Able to learn computer functions, • Ability to work in a team environment

Job Description PRIMARY PURPOSE: Maintain effective customer relations through prompt and efficient service, exercising judgment necessary to process customer orders, work with customers on forecast accuracy, and schedule delivery. Serves as liaison between customers, sales reps, production and shipping personnel. Overtime is occasionally required as is occasional flex of schedule. ESSENTIAL DUTIES: Duties and responsibilities include the following. Other duties may be assigned as business demands. • Create detailed specs and print cards for parts according to ISO procedures, • Create or obtain quotes as needed, • Process and distribute orders received from customers via phone, fax, and email or company personnel., • Make changes to or cancel orders/backorders and communicates changes to the team, • Inform customers of prices, shipping date, anticipated delays and any additional information needed by the customer, • Receive, investigate and respond to all customer inquiries regarding shipments, products and complaints by implementing ISO procedures, • Create purchase orders for necessary materials, • Compile statistics and prepare various reports for management, • Maintain customer files, • Assist with answering house phones as needed, • Strong communication, planning and organization skills, • Capability to read and interpret documents such as design specs and related ISO documents, • Mathematical ability to calculate figures and amounts such as percentages, costs, proportions, • Exhibit excellent phone etiquette, • Ability to think strategically, problem solve with a customer first focus, • Proficiency with MS Office products and other computer software, • Employee is regularly required to walk and talk and hear, stand and sit., • Communicate on telephone and computer WORK ENVIRONMENT: Grand Traverse Container is a manufacturing plant using corrugated paper. This work is performed in an office environment however often workers can be exposed to dust, odors, noise when in the shop area. EDUCATION: Two (2) year degree or three (3) year relevant customer service experience or equivalent combination of education and experience that demonstrates the ability to do the job. QualificationS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Self motivated with strong drive to achieve results.

Job Description Customer Service Manager based out of Grand Rapids, MI Company Overview: Sparks-Mol, is the OEM and Distributor/Reseller Division of Belt Power, LLC., the nation’s leading fabricator specializing in conveyor system solutions for the processing, manufacturing, and material handling industries. We are committed to delivering high-quality, value-added, and innovative solutions that are precisely engineered to meet our customers’ unique needs. Our comprehensive product line includes a wide range of conveyor belting, drum motors and rollers, belting accessories, and conveying equipment components. Job Summary: The Customer Service Manager at Sparks-Mol will be responsible for leading and managing the customer service operations. This role focuses on delivering exceptional customer experience, driving sales performance, and fostering a high-performance team environment to support business growth and customer satisfaction. Responsibilities: • Customer Relationship Management:, • Build and maintain strong relationships with key customers and stakeholders., • Serve as the escalation point for complex customer issues, ensuring timely and effective resolution., • Analyze customer data and feedback to identify trends and implement improvements., • Drive initiatives to enhance customer satisfaction, retention, and loyalty., • Customer Service Strategy:, • Develop and implement strategies aligned with company goals to enhance customer service effectiveness., • Establish and maintain service standards, policies, and procedures to ensure consistent, high-quality customer interactions., • Collaborate with cross-functional teams (Sales, Marketing, Operations) to align efforts and drive results., • Monitor industry trends and customer feedback to identify opportunities for innovation and improvement., • Budgeting and Resource Management:, • Develop and manage the department’s budget, ensuring efficient use of resources., • Monitor expenses and identify cost-saving opportunities without compromising service quality., • Technology and Systems:, • Evaluate and implement tools (e.g., CRM systems, live chat platforms) to improve efficiency and customer experience., • Stay current with emerging technologies and recommend solutions to enhance operations., • Leadership and team Management:, • Lead, coach and motivate a team of customer service representatives., • Set clear performance goals and provide regular feedback and development opportunities., • Conduct team meetings to align on objectives, address challenges, and share best practices., • Foster a positive and collaborative work environment to encourage teamwork and employee development., • Address and resolve team conflicts or performance issues as needed., • Performance Measurement Reporting:, • Define and track key performance indicators (KPIs) for the department., • Analyze metrics such as response time, resolution rate, and customer satisfaction to identify areas for improvement., • Prepare and present performance reports to senior leadership, highlighting trends and actionable insights., • Training and Development:, • Identify skill gaps and develop training programs to enhance team capabilities., • Lead training sessions on customer service best practices, product knowledge, and communication skills., • Provide ongoing coaching and support to ensure continuous improvement and professional growth., • Respect, protect, support, company culture., • Observe all prescribed safety rules and regulations., • Required to wear Personal Protection Equipment (PPE), • Bachelor's degree in business administration, management, or a related field (or equivalent work experience)., • Strong leadership and team management skills., • Strong communication and interpersonal skills., • In-depth understanding of customer service principles., • Strong problem-solving abilities., • Proficiency in CRM systems and related technologies., • Ability to work under pressure and resolve customer escalations effectively., • Demonstrates leadership skills; has the ability to direct and empower others to complete tasks, support initiatives, and create a sense of unity., • Ability and desire to quickly learn new processes and systems. The Customer Service Manager may lift and / or move up to 50 pounds and will require manual dexterity and strength in arms and feet to manipulate equipment controls. Tools, and other items used to make adjustments and/or minor maintenance. Will use hands, arms, back, and shoulders to handle, installs, position, move items, and manipulate other objects. Could be in a sitting, standing, bending, kneeling, or sitting position for long periods of time. Work Environment: While performing the duties of this position, the Customer Service Manager will be regularly exposed to working near moving and mechanical parts and equipment. The noise level in the work environment can be loud. Position Type and Expected Hours of Work: This is a full-time position in office, shop, and at the customer site. Typical workdays and hours are Monday through Friday, 8am to 5pm. Frequent overtime hours, and weekend work may be required. Pay Range: $75,000 - $90,000

Job Description Location: 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512 Schedule: Full-time | Monday – Friday, 8:00 AM – 5:00 PM Join Our Team at Applied Innovation! We’re looking for a reliable, detail-oriented professional to join our Customer Loyalty Center. If you thrive in a fast-paced environment, enjoy helping others, and are tech-savvy, this could be the perfect opportunity for you. What You’ll Do: * Answer incoming calls and respond to emails with professionalism and care * Enter service and network-related requests into our system * Process supply orders accurately and efficiently * Coordinate and manage service technician call loads to ensure fast, quality support for our clients What We’re Looking For: * Must be 18 years or older * Strong communication skills and a client-focused mindset * Dependable, organized, and attentive to detail * Proficiency with computers and various software programs • A positive attitude and a team-player approach, • A high school diploma or GED What We Offer: * Comprehensive benefits package including medical, dental, and life insurance * Short-term disability coverage * 401(k) retirement plan * Paid vacation and holidays * An onsite fitness center Powered by JazzHR YjfMetBDms

Job Description Harrison Gray Search has partnered with one of the most well-known insurance agencies in West Michigan, which is looking for an experienced Commercial Lines (Middle Market) Account Manager. Our Client: For over 80 years, this company has been dedicated to offering top-notch service and insurance management so its clients can stay worry-free. With access to a diverse range of carriers, they expertly match clients with the best insurance options. Their growth is driven by a commitment to humility and integrity, and success is measured by its positive impact on families, businesses, and the community. As a leading insurance provider, they specialize in finding innovative solutions for those who value personalized service and are passionate about helping others. Their success hinges on strong relationships and a solid reputation, as clients rely on them to protect their businesses and families. Responsibilities and Duties: • Address existing client needs, including billing, coverage questions, and policy cancellations., • Ensure clients have the right insurance coverage by reviewing policies and endorsements for accuracy., • Handle new business inquiries, educate potential clients, and issue quotes for new and renewal policies., • Manage bond-related issues and provide initial contact for new claims, including sending loss reports to carriers., • Enter, review, and follow up on marketing activities for new and renewal accounts., • Communicate with clients and carriers efficiently and courteously via phone, fax, and email., • Gather renewal information, evaluate underwriting issues, and collect data from insured clients., • Build strong relationships with clients, carriers, and within the agency., • Issue insurance certificates and create documents such as letters, proposals, and memos., • Document all activities, conversations, and coverage issues electronically., • Support other Account Managers as needed and manage mail distribution and responses., • Adhere to company policies and procedures, including the code of conduct and attendance requirements. Qualifications: • College degree or 2-3 years of experience in an agency setting., • Property and Casualty License required; CISR designation is a plus., • Stay updated with industry trends, new products, coverage, and technology to meet continuing education requirements., • Proficiency in computer skills, including word processing, spreadsheets, database management, email, and data entry., • Ability to work effectively in a fast-paced environment with multiple interruptions., • Strong multitasking and prioritization skills., • Accurate with basic math, including decimals and fractions., • Good problem-solving and organizational abilities., • Excellent verbal and written communication skills., • Ability to interact well with a diverse group of people., • Capable of working independently with minimal supervision., • Experience in Commercial Insurance, Commercial Lines, Account Management, Underwriting, Brokerage, or related fields is advantageous. Location: • This position is located in Greater Grand Rapids, Michigan.The company offers a hybrid work schedule (3 days at home, 2 days in the office)

Job DescriptionDescription: LOGISTICS FOR THE INDUSTRIOUS At Venture, we help our clients deliver their products, their promises, and their potential every day. If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we’d like to meet you. POSITION SUMMARY The Manager of Customer Experience is responsible for supporting and enhancing the end-to-end customer journey across all logistics service lines. This role focuses on delivering a consistent, responsive, and proactive service experience that promotes customer satisfaction, retention, and advocacy. The Manager of Customer Experience collaborates with cross-functional teams that improve communication, streamline issue resolution, and ensure service delivery aligns with customer expectations and business goals. ESSENTIAL JOB FUNCTIONS FOR THIS POSITION • Support the development and execution of customer experience initiatives that improve service quality, enhance client retention, and strengthen brand loyalty across logistics service lines., • Supervise and coach customer experience team members, ensuring effective onboarding, timely issue resolution, proactive client education, and high levels of customer satisfaction., • Collaborate closely with internal teams—including Sales, Operations, Carrier Management, and IT—to address service challenges and respond to customer feedback trends., • Track and analyze key customer satisfaction metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), retention rates, and service level performance, providing regular reports and insights., • Coordinate the development and delivery of training, onboarding, and support materials for both customers and internal teams, ensuring consistency and clarity in service expectations, • Act as a point of escalation for complex or high-priority customer issues, working to resolve concerns efficiently while maintaining clear and professional communication, • Advocate for the customer perspective by sharing insights and feedback with cross-functional teams to support company-wide initiatives and planning efforts, • Analyze customer feedback and operational data to identify trends, inform service enhancements, and support continuous improvement efforts aligned with strategic goals, • Perform additional duties as assigned, • Comply with company policies and procedures and all applicable laws and regulations REQUIRED EDUCATION / EXPERIENCE: • Bachelor’s degree in business, Communications, Logistics, or related field, • 5+ years of experience in customer experience, operations, or client success roles, • Experience with logistics platforms (TMS, CRM, ERP systems), • Strong leadership and team development capabilities and advanced communication and conflict-resolution skills, • Experience implementing customer feedback systems and metrics, • Proficiency in CRM and support platforms, • Experience managing cross-functional projects that impact customer-facing processes, • Knowledge of data visualization tools (Tableau, Power BI, etc.) to present customer insights effectively, • Understanding of change management principles to support adoption of new customer experience initiatives, • Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment, • Customer-centric mindset, • Competitive pay, • Opportunity for career advancement, • Generous vacation / paid time off, • Paid holidays, • 401K with company match from day 1, • Medical, dental, vision

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Employee discounts, • Health insurance Core Job Duties: • Create a welcoming environment for our guests while making sure we wow our clients!, • Just like the front desk at a luxurious hotel, you're on the front lines of responding to various inquiries, coordinating boarding accommodations, and doggie daycare., • You're not just a "customer service representative," you're a sales consultant showcasing what makes you unlike any other "kennel" in the area., • You'll get to spend time with our private play dogs, ensuring they receive one-on-one attention and love. Our Culture and Values: • We have a positive mindset focused on our actions and attitudes., • We thrive as a result of teamwork that looks out for one another., • We provide legendary service, consistently, internal and external., • We are accountable, always looking to improve, always open to feedback., • We will cherish and honor safety for all we touch., • We strive for perfection, even in the midst of impossibility, with intense attention to detail.Pet Resort Guest Service Representative Qualifications:, • Ability to lift at least 20 lbs., • High school diploma or equivalent required., • Some weekend and holiday hours are required., • An enthusiastic personality is comfortable selling. We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with growth potential, join our nationally recognized, top-rated pet care facility. Apply now! We look forward to meeting you!