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Job Description This is full-time Monday to Friday 9am to 6pm, with additional hours/times as needed in Aventura, FL. No hybrid or remote. About the Company Here at Grant Cardone Enterprises, it's our mission to positively transform companies by providing leaders and salespeople with the very best business and sales training so they can become masters of their crafts, build unified cultures, and drive revenue and profit so they can help build a better future. We help small sized to Fortune 500 companies reach new revenue targets by finding overlooked opportunities and customizing the business process to be more effective. Our vision is to reach every individual across the world, and give them the right tools to help them 10X their life. About the Role We are seeking a Customer Support Specialist for Events to join our team. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. You will be responsible for ensuring a seamless experience for our event attendees, from registration through to post-event follow-up, and will play a key role in making sure every aspect of our events runs smoothly. Responsibilities • Attendee Support: Serve as the primary point of contact for event attendees, addressing inquiries via email, phone, and live chat. Resolve any issues related to event registration, ticketing, and event logistics., • Event Registration Management: Assist with the management of event registrations, including making updates to attendee information, processing changes to tickets, and ensuring attendees are properly registered for the right events., • Pre-Event Communication: Send out event reminders, updates, and any relevant materials to attendees before events. Ensure all event-related communications are clear, accurate, and timely., • Onsite Event Support: Assist with onsite attendee check-in and registration, ensuring a smooth experience at the event venue., • Post-Event Follow-Up: Follow up with attendees after events to gather feedback, provide post-event materials, and ensure that all issues are addressed., • Data Entry & Reporting: Maintain accurate records of attendee communications, registration status, and feedback. Provide detailed reports to the event team regarding attendee satisfaction and any recurring issues., • Collaboration: Work closely with internal teams, including marketing, logistics, and event coordination, to ensure all event information is consistent and up-to-date., • Technical Support: Troubleshoot any technical issues attendees may experience with online event platforms, ensuring a smooth digital experience., • Customer Service Excellence: Provide a high level of service to both internal stakeholders and event attendees, ensuring all inquiries are addressed in a timely and professional manner. Qualifications • Exceptional Communication Skills: Ability to clearly and effectively communicate with event attendees, ensuring their experience is seamless and positive., • Strong Organizational Skills: Capable of managing multiple tasks simultaneously and handling a high volume of inquiries., • Problem-Solving Ability: Ability to remain calm under pressure and resolve issues quickly and efficiently., • Detail-Oriented: Strong attention to detail, ensuring all customer inquiries are accurately documented and responded to., • Customer Service Focused: A passion for helping others and providing excellent service., • Tech-Savvy: Comfortable using event platforms and software such as Google Docs, Excel, and CRM tools. Experience with event management tools like Eventbrite, Zoom, or similar platforms is a plus. Preferred Skills • 1+ years of experience in customer service or event support., • Experience working with event registration systems and handling customer inquiries related to event logistics., • Bachelor's degree in Communications, Business, or a related field is preferred. Grant Cardone Enterprises is committed to creating a diverse environment and is proud to be an equal opportunity employer. All employment decisions, including hiring, promotion, and discipline, will be based on merit and business needs. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, age, disability, or any other legally protected status.

Job Description Jewelry Stylist - Miami, FL Our Jewelry Stylists provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a full-time schedule that includes weekends. This role is in-person in our Miami, FL showroom. Responsibilities May Include: Sales & Customer Service: • Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options., • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality., • Guide customers to purchase, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets., • Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product., • Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Use our ERP system to manage your tasks and communicate cross-functionally., • Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines., • Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed., • Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise., • A bachelor’s degree or equivalent preferred, • Experience with an ERP or CRM system At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . Powered by JazzHR ZwWE6qMNf0

Job DescriptionVeo is a global leader in AI-based sports camera technology. Our innovative, fully automatic camera solution enables sports teams to record matches and training sessions without a camera operator. We’re democratizing the world of sports by granting video analysis for teams on all levels—a privilege that used to be only for the few. More than 40,000 clubs in 90+ countries record their games every week. Growing as fast as we do in Veo means that every day is different, exciting, and challenging, both on the front line and in the back office. But that’s not the most remarkable thing about us. The coolest thing is our people. We’ve attracted some of the brightest minds in the industry. They are the reason we can create a great product and do it while enjoying ourselves The Who, What, Why And Where There is a big global interest for our product, and to supercharge the potential we are now hiring the best customer service talent for our Customer Success team. At the heart of our strategy is to keep customers happy and guide them to get the most out of being a Veo customer. We help them with any issues they have and proactively engage them to do the best possible recordings. Your Contribution Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviours you’ll need for success at Veo. Veo value results over process. Now this might sound innocent enough, but in Veo, this is really lived. All processes are questioned, as they should be!Responsibilities • Respond to customer requests clearly and comprehensively as a front-line supporter. We operate via email, phone, and chat, • Support the second line team by resolving general tickets and only forwarding the complex ones to the next level, • Adhere to our KPIs for a low response time, minimal backlog, and a high customer satisfaction, • Communicate relevant feedback and issues from customers within the support team using the right escalation flows and channels, • Provide feedback for optimizing the processes that we currently work withPreferred qualifications, • Experience in customer-facing roles., • Experience with tech support and/or product support., • Excellent written communication skills., • Passionate about helping people and making them succeed., • Solution-oriented mindset and a structured approach to work., • Familiarity with customer service tools is an advantage., • You thrive in a fast-paced environment, we are growing by the hour and you are someone who can cope with constant change., • Interest in sports is a plus.Benefits, • Lunch covered, • $300 in health insurance monthly

Job Description The Technical Customer Support role at Foundever is at the frontline, providing support to our esteemed customers, troubleshooting technical issues, and ensuring maximum client satisfaction. As part of our customer-centric team, the successful candidate will not only resolve product-related issues but will play an integral part in refining our product through customer feedback and observations. Responsibilities: • Respond promptly to customer inquiries through various channels such as telephone, email, chat, and the product's self-service portal., • Identify customer needs and help them use specific features of the product., • Coordinate with internal departments to resolve customer issues that cannot be handled at the first level of support., • Analyze and report product malfunctions to the product team for enhancement., • Track and document customer service actions in the CRM system., • Provide suitable solutions for customer problems and follow up with the customer as needed., • A proven track record as a Technical Support Specialist in a similar role., • Excellent understanding of how CRM systems and technological processes operate., • Strong problem-solving skills and the ability to prioritize tasks in a dynamic work environment., • Exceptional communication and interpersonal skills, with proficiency in delivering customer-focused solutions based on individual customer needs., • Ability to stay calm under pressure and manage difficult technical situations., • Strong understanding and fluency with technology and software solutions is paramount., • Competitive compensation package commensurate with experience., • Opportunities for professional growth and advancement within the company., • A work environment that fosters creativity and innovation., • Comprehensive health benefits including medical, dental, and vision insurance., • Flexible work schedules and work-from-home days to promote a healthy work-life balance.

Job Description What is the role? We have a reputation for excellent customer service. As a MerusCase Customer Support Specialist, you will act as a client advocate to ensure that our customers are able to achieve positive business outcomes throughout their partnership with MerusCase. Proactive, energetic, and self-driven, you will strive to understand our customers within the legal tech industry and work to be a trusted partner so that firms love and grow with MerusCase. In this role, you will: • Support existing customers via chat, email, and phone, • Diagnose and troubleshoot client issues, • Onboard new customers with training calls and check-ins, • Continuously acquire expertise in MerusCase features, • Write and update help center materials, • Improve client retention, • Work with various stakeholders to help them understand evolving client needs, • 1-2 years of customer support experience, • SaaS experience preferred, • Strong initiative and creative problem solving, • Strong communication skills and introspection to understand customer needs, • Able to work well with a team and independently, • Excellent conflict management skills, • You are a problem-solver and a go-getter who isn't afraid to dive into projects and get your hands dirty, • You articulate clearly, both written and orally, to build consensus, communicate ideas and deliver on-time, • Ability to engage, influence, and inspire stakeholders to drive collaboration and alignment, • Competitive salary, • Paid vacation + sick and parental leave, • Remote working flexibility, • Company culture that encourages work / life balance, • 100% paid PPO medical, dental, and vision insurance, 401k matching, equity grants

Job Description About Playbypoint We're a rapidly expanding startup at the forefront of the racquet sports industry. At Playbypoint, we specialize in providing innovative enterprise software solutions that empower clubs, players, and coaches to streamline their operations and enhance their game. We're backed by top investors, trusted by leading clubs, and scaling fast – and we're looking for passionate individuals to join us in revolutionizing the racquet sports world with cutting-edge software. About the Role This role is in-office in our Coconut Grove headquarters and has a Monday-Friday, 11am-8pm EST schedule. As a Customer Support Specialist, you will play a vital role in ensuring our existing customers get the absolute most out of our platform. You'll be the friendly and knowledgeable guide, assisting clients, troubleshooting issues, and ensuring they have a seamless and positive experience with our products and services. This is an exciting opportunity to make a significant impact in a cutting-edge industry if you're enthusiastic about sports, technology, and delivering exceptional support. This role reports to the Head of Client Experience. What You'll Do * Engage with customers across various channels (telephone, email, and chat) to deeply understand their needs and provide effective solutions. * Become a product expert, assisting customers in navigating and utilizing our software solutions effectively. * Troubleshoot and resolve customer issues efficiently, ensuring quick and satisfactory outcomes. * Actively contribute to the development of customer support best practices and resources, helping us continuously improve. * Provide valuable feedback to the management team on market trends and customer needs, influencing future product development. You're a Great Fit If You Have: * Fluency in English (fluent in Spanish is a significant plus!). * 2+ years of proven success in a customer support or customer service role, with a strong preference for experience within a SaaS environment. * Familiarity with software applications and technology, and the ability to clearly articulate the value proposition of our solutions. * Excellent communication and presentation skills, with the ability to engage and build rapport with clients. * Strong problem-solving abilities and an exceptional attention to detail. * Self-motivation, results-oriented, and able to thrive in a fast-paced startup environment. * Strong organizational and time management skills. * Experience with Intercom or similar customer support software is a plus. * A genuine passion for sports and a basic understanding of the racquet sports industry is a definite plus! Why Join Playbypoint? * Impactful Work: Be part of a team that's genuinely revolutionizing the racquet sports industry. * Growth Opportunities: Work closely with a passionate and fun team in a rapidly scaling business, with opportunities for professional development. * Comprehensive Benefits: We offer competitive salaries, health, dental, and vision insurance. * Supportive Culture: Thrive in a dynamic and collaborative work environment where innovation and customer satisfaction are top priorities. * Parental Leave: We offer six weeks of paid parental leave to support new parents. * Paid Time Off: US-based employees with more than 6 months at the company are eligible for unlimited PTO, as long as it does not exceed two consecutive weeks or interfere with work responsibilities. Ready to serve up some serious support? If you are a self-motivated individual with a passion for customer success and racquet sports, we want to hear from you. Apply now and let’s change the game together.

Job Description Customer Service Representative We are looking for a detail-oriented and customer-focused Customer Service Representative to join our fast-paced team. The ideal candidate will be experienced in using ERP systems, and committed to delivering outstanding service and accurate support to our customers. Key Responsibilities • Customer Support: Assist customers via phone, email, and chat by providing product and service information, answering inquiries, and resolving issues promptly and professionally., • Order Processing & Issue Resolution: Manage orders, address billing questions, and troubleshoot customer concerns to ensure a seamless experience., • Relationship Management: Build and maintain strong, positive relationships with customers through clear, empathetic, and solution-oriented communication., • ERP System Management: Enter and manage customer orders and data accurately using ERP software (Macola experience is a plus)., • Product Knowledge: Identify customer needs and recommend appropriate products or services to help them achieve their goals., • ERP Experience: Prior use of ERP systems is required; familiarity with Macola is highly desirable., • Customer Service Experience: Minimum of [insert preferred years] of customer service experience; experience in the HVAC industry is a strong asset., • Communication: Excellent written and verbal communication skills in English; Spanish fluency is a plus., • Attention to Detail: Proven ability to manage data and records with high accuracy., • Problem-Solving: Strong analytical skills and a proactive approach to resolving customer issues., • Bilingual Preferred: Fluency in both English and Spanish is preferred but not required to apply.

Job Description The Service to Sale Specialist role at Mac Papers and Packaging, a member of the Customer Success organization, is part of a team of highly motivated, customer-oriented individuals seeking to deliver exceptional experiences by serving as the vital link between our company and our customers. This role is responsible for the sales management, order processing, and customer relationship management of our inside-serviced customer accounts, a key growth segment of Mac’s customer portfolio. (This is meant to be a guide. Duties may vary dependent upon management.) Essential Position Functions: • Perform customer support duties and build rapport with customers by providing product information, explaining solution benefits, and addressing questions via phone, email, chat, and other virtual tools, • Manage inbound sales channels to identify and qualify new customer opportunities through web inquiries and referrals., • Support the sales process by guiding potential customers through registration and onboarding, ensuring a smooth transition into active accounts., • Identify new opportunities for growth within current customers., • Complete sales process management and order execution for customers in our inside-managed segment by processing incoming orders to customer order specifications via phone, email, and e-commerce, • Manage and process quotes for customers and provide pricing, discounting, and shipping charges as required, • Work with sourcing and procurement teams to respond to complex customer requests for bespoke items and equipment sales, • Proactively notify customers of changes and addressing customer concerns in order and fulfillment process including daily updates of order issues and delivery changes, • Use technology platforms to document customer interactions, maintain customer records, and generate sales reports and presentations as necessary, • Manage a portfolio of customer follow up actions, including account and customer health, receivables, and churn management responsibilities, • Maintain daily open order, problem order, and allocation reports to monitor sales status and provide feedback to customers and management, • Gather customer feedback and present to line and group leadership to assist Mac in refining product offering and service strategies, • Build relationships with cross-departmental leaders and customers to address and resolve post-sale customer issues and disputes. Education and/or Experience: • High school diploma or GED required., • Minimum of 2+ years in a customer service or inside sales position., • Merchant distribution experience preferred., • Excellent people and relationship skills., • Proven attention to detail., • Experience using ERP, CRM, service management, and contact center technologies, • Ability to multitask and prioritize workload., • Must have intermediate Microsoft Office (Word, Excel, Outlook) skills., • Must be able to efficiently use a Windows-based computer., • Ability to prioritize and complete assignments accurately and in a timely manner., • Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment., • Strong interpersonal, organizational, oral and written communications skills., • Must be able to read and communicate in English, for safe and effective performance of the job and business operations., • Must be bilingual in Spanish/English., • Must be able to work alone, and with a team. The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands • Regularly required to walk and stand continuously for long periods of time., • Talk or hear, both in person and by telephone., • Reach with hands and arms., • Specific vision requirements include close vision, distance vision and the ability to adjust focus., • Regularly required to use written and oral communication skills., • Will interact regularly with managers and staff.

Job Description Jewelry Consultant - Miami, FL Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Miami, FL showroom location. What you’ll do: • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area., • Use our ERP system to manage your tasks and communicate cross-functionally., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise. At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid., • Pre-Tax Commuter Benefits. How to Apply & What to Expect: Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . 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No Weekends | AAHA-Accredited | Privately-Owned | Modern Facility with CT Scanner! Are you looking for a hospital that truly values work-life balance, clinical freedom, and a supportive culture? This established, AAHA-accredited small animal hospital on Florida’s west coast could be your perfect match. With roots dating back to 1982, this privately owned, multi-doctor hospital is renowned for combining compassionate, individualized care with the latest advancements in veterinary medicine. The team has cultivated a culture of respect, collaboration, and fun — consistently earning “Citrus County’s Best of the Best” recognition. Whether you’re a seasoned clinician or a new graduate seeking mentorship, you’ll find a supportive environment designed to help you thrive. The hospital features an impressive suite of modern equipment, including a NewTom CT scanner, Vessel sealer, Surgical and therapy lasers, Endoscopy, Electrocautery, Digital radiology and dental X-ray, Idexx in-house lab, Oxygenated ICU, and more. The team regularly performs advanced orthopedic and soft-tissue surgeries, including TPLOs, fracture repair, and FHOs, offering an excellent opportunity to expand your surgical skills. As the practice continues to grow, they are ready to support your individual areas of interest — whether that’s advanced surgery, internal medicine, or general practice. Enjoy true autonomy while being part of a collaborative, long-standing team that loves what they do. If it doesn’t already sound like a dream job, the fact that you’ll never work weekends might just seal the deal; roles like this are hard to find! Oh, and did we mention that you’ll get to work within a modern, recently refurbished clinic that makes coming to work every day a joy? This is a genuinely one-of-a-kind opportunity; if you’re anywhere close to Homosassa, you’ll want to take a serious look. And if you’re not, it might even be worth relocating for! Hit apply below, or get in touch today for a confidential, no-obligation call to learn more! Key Highlights • AAHA-accredited, privately owned small animal hospital, • Advanced diagnostic and surgical technology (CT, endoscopy, lasers, digital X-ray), • Regularly performs complex orthopedic procedures (TPLO, FHO, fracture repair), • Supportive, respectful culture with low staff turnover, • Full-time or part-time schedules available — new grads welcome, • Consistently voted “Best of the Best” in Citrus County, • Practice leadership that encourages professional growth and individuality About You • DVM or equivalent degree that allows you to practice veterinary medicine in the US, • You hold (or are eligible for) a licensure in Florida, • Passionate about high-quality medicine and patient care, • Excellent communicator who values teamwork and collaboration, • Keen to contribute to a positive and fun workplace culture Benefits • Competitive compensation package with Pro/Sal structure, • Flexible scheduling (full or part time), • Comprehensive health, dental, and vision insurance, • CE allowance and paid professional dues, • Strong mentorship and continuing education opportunities Next Steps If you are interested, hit "Apply" or for a confidential chat to find out more, simply email or call the office at (980) 202 4960.

Job Description Customer Experience Assistant Manager - Miami, FL Position Overview: The Customer Experience Assistant Manager for our Alpharetta showroom location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The Customer Experience team members efficiently and effectively execute a personalized showroom experience with our fine jewelry customers. As the team’s manager, you will foster an environment of partnership & positivity, bias toward action, and commitment to the customer. The Assistant Manager assists in leading the team to achieve and exceed sales and customer experience goals, directly impacting the growth of the company and the individual team members. We are searching for a motivated and dedicated team leader to drive success. The ideal candidate will be able to work a schedule of Sunday to Thursday. This role is in-person at our Miami, FL showroom location. Key Responsibilities: • Assist in the recruitment and management of a Customer Experience team in a fast-paced environment, focused on achieving sales targets, team KPIs, and providing a luxury experience to all customers., • Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service., • Create memorable and personalized experiences for Brilliant Earth customers by guiding customers through purchasing decisions, such as diamond options and custom designs., • Respond to customer inquiries over phone, email and live chat, and ensure that high standards are upheld by the team., • Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment., • Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies and procedures., • Problem-solve customer experience escalations, in partnership with operations and customer care, ensuring the best possible experience for all customers., • Partner with Workforce Operations Analysts to create and maintain a team schedule to provide coverage for all necessary duties and appointments., • Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews., • Must have experience managing people in retail or direct-to-consumer sales, store leadership or keyholder experience a plus, • Must demonstrate a proven track record of recruiting and growing high-performing and accountable teams, • BA degree or equivalent preferred, • A true passion for helping people and creating positive customer service experiences, • Highly organized with focus on execution, problem-solving, and improving processes, • Motivated self-starter with high efficiency work style, while maintaining attention to detail, • Excellent written and verbal communication, • Ability to think critically and adapt quickly in a flexible environment, • Exceptional time management skills and accountability, • Team player with the ability to work collaboratively to achieve business goals, • Robust CRM software experience, • Entrepreneurial spirit / self-starter, • Commitment to respect and inclusion in the workplace At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life Insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with Customer Experience leaders! More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . 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