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Public Partnerships LLC (PPL) helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and “self-direct” their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We, along with a diverse alliance of service partners across the state, will be supporting the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions. Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve. Learn more about PPL and CDPAP at _. Job Summary The In Office Support Specialist is the primary point of contact for clients, assisting with inquiries, resolving issues, and providing support related to the services we offer in the Satellite offices in the New York State. This role requires strong communication skills, attention to detail, and a passion for helping others. The In Office Support Specialist plays a key role in ensuring that our clients receive timely and accurate assistance while maintaining high levels of customer satisfaction. Key Responsibilities Client Support & Relationship Management • Deliver responsive, high-quality support to consumers, personal assistants, and clients by addressing inquiries, service-related questions, and system navigation needs while ensuring a positive customer experience., • Provide clear guidance on program eligibility, care budgets, policies, procedures, and available services while building trust through professional and client-focused communication. Issue Resolution & Operational Support • Resolve client concerns, complaints, and service issues efficiently, providing appropriate follow-up to ensure satisfaction and timely resolution., • Support operational processes through entry-level registration and verification activities, including I-9 processing, payment method verification, and document management in partnership with senior support staff. Documentation, Compliance & Continuous Improvement • Maintain accurate documentation of client interactions, requests, and resolutions within CRM systems while ensuring adherence to company standards, compliance requirements, and quality expectations., • Conduct client education and outreach initiatives, gather feedback from customer interactions, and identify opportunities to improve processes, training, and overall service delivery. Requirements • Excellent verbal and written communication skills, with the ability to explain complex information in a clear and empathetic manner., • Strong problem-solving abilities, with a focus on resolving customer issues efficiently and effectively., • A passion for helping others and a strong commitment to providing exceptional customer service., • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment., • Comfortable using customer relationship management (CRM) software and other office technologies (e.g., Microsoft Office, email, chat systems)., • High attention to detail, ensuring that all client information is recorded accurately and consistently., • Ability to work collaboratively with a diverse team to achieve company goals and provide excellent service. Qualifications Education: High school diploma or equivalent required; associate or bachelor's degree preferred. Substantial professional experience may be considered in lieu of a formal degree Experience: 1+ years of experience in customer service, client support, or a related field. Bilingual (Spanish) candidates are highly preferred. Certifications: list or N/A Working Conditions: • On Site 5 days a week at our satellite office in Rochester, NY, • Monday to Friday 8:00am – 5:00pm EST Compensation: $20.43 - $25.00 / hourly This role is eligible for a base salary within the posted range. Actual compensation will be determined based on a variety of factors, including skills, experience, and geographic location. Compensation may vary for positions based in high cost-of-labor markets. The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified. Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.

Akkodis is seeking aIT Systems Support Technicianjob with a client in Rochester, NY. Must hold a Bachelor degree in an IT related field to be considered. Will be handling incoming requests via phone, email, and chat, while delivering great customer experience. Will perform remote or onsite troubleshooting of Windows or Mac systems as well as determine the best solution based on the issue and details provided by customers. Salary Range: $18/Hr. to $28/Hr. The salary may be negotiable based on experience, education, geographic location, and other factors. IT Systems Support Technician responsibilities include: • Front-Line Triage & Support: Diagnose and resolve Tier 1 technical issues via phone, email, live chat, and remote support tools., • Systems Administration: Assist with user onboarding/offboarding, password resets, permissions, and software deployment in Microsoft 365 and Active Directory/Entra ID environments., • Hardware & Network Triage: Troubleshoot desktop hardware, workstations, peripherals, basic local network issues (Wi-Fi, routers, switches), and printers., • Regional On-Site Dispatch: Drive the company car to client sites in Western NY for hardware setups, cable management, or hands-on troubleshooting as needed., • Ticket Management: Maintain clear, real-time ticket logs and document solutions in our internal knowledge base Desired Qualifications: • Bachelor’s degree in IT Related field is required., • Minimum One years Related Experience., • Experience in Windows desktop OS skills (Windows 8.1/10/11), • Experience in Windows Office application suite skills, • Apple MacOS skills, • : Windows (Server 2012/2016/2019/2022) is required, • Network, UTM, Firewalls, Inter-intranet experience is required, • MSO365 and Google Workspace are required., • Must hold a valid Driver's License with a clean driving record If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at 585-490-8656 or gina.manioci@akkodis.com Equal Opportunity Employer/Veterans/Disabled Benefits offerings include but are not limited to: • Medical/ Dental/Vision Insurance, • 401k, • Holidays and PTO To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit _. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance

Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support. Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards.

Tag% / Remote] - Anywhere in U.Competitive Pay + Annual Bonus Eligibility / Medical Benefits / Paid Time Off / Collaborative, mission-driven culture - As a Customer Support Representative at TeamBuilder, you will: Provide prompt and courteous customer service via phone, email, and chat; Troubleshoot

Customer Service Rep / Remote] - Anywhere in U.Competitive Annual Salary / Comprehensive Employee Benefits - As a Customer Support Agent at Greenshades Software, you will: Provide excellent customer service and support to clients via phone, email, and live chat; Troubleshoot technical issues and pro

Customer Service Rep / Remote] - Anywhere in U.Health-Dental-Vision-Life-Disability / Paid Time Off - As a Customer Support Specialist I at Cantata Health Solutions, you will: Provide exceptional customer service to clients via phone, email, and chat; Troubleshoot and resolve issues regarding softwa

Health-Dental / 401k with 4% matching / 3 weeks PTO + Holidays / Tuition assistance / Career growth / Work-Life Balance - As a Customer Service Specialist, you will: Provide exceptional customer service by answering inquiries and resolving issues through phone, email, and chat support; Maintain a hi

Up to $68,000-yr + $5,000 bonus eligibility-yr / Company pays cover 100% of your health insurance / High-quality Dental and Vision / 401(k) plan / Career Growth Opportunities - As a Customer Experience Associate, you will: Provide exceptional customer service through phone, email, and chat support;

Up to $25-hour / 100% employer-paid Health-Dental-Vision / Generous PTO / 401k with employer match / Human and pet wellness benefits / Employer-paid Disability-Parental leave-Life - As a Customer Care Specialist, you will: Provide exceptional customer service through phone, email, and chat support;

The Espresso Machine Sales Consultant at Whole Latte Love is a dynamic role that blends sales and customer service to ensure customer satisfaction in all aspects of purchasing, owning, and operating a home espresso machine. This position requires a passion for coffee and a commitment to providing exceptional customer experiences. Customer Interaction: • Communicate with customers via phone, chat, email, and live one-on-one video demonstrations, • Provide expert advice and support on purchasing, using, and maintaining home espresso machines and other coffee-related products Sales: • Assist customers in selecting the right products based on their needs and preferences, • Upsell and cross-sell products to enhance the customer's coffee experience, • Meet or exceed sales targets and contribute to the overall success of the sales team, • Ensure customer satisfaction through follow-up communications and support, • Conduct live video demonstrations to showcase product features and usage techniques, • Create an engaging and informative experience for customers during video sessions Product Knowledge: • Become a coffee expert with comprehensive knowledge of espresso machines, grinders, coffee makers, and other brewing devices and accessories, • Participate in ongoing training to stay updated on the latest coffee products and industry trends Requirements: Qualifications: • Strong passion for coffee and a desire to become an expert in the field, • Excellent communication skills, both written and verbal, • Previous experience in sales and/or customer service, • Ability to work in a fast-paced environment and handle multiple tasks simultaneously, • Proficiency in using various communication platforms (phone, chat, email, video), • Strong problem-solving skills and attention to detail, • Self-motivated with a positive attitude and a strong work ethic Why You'll Love Working at Whole Latte Love: Competitive Compensation: • Enjoy a competitive hourly wage complemented by monthly bonuses and additional performance incentives Comprehensive Benefits Package: • Health and Dental Insurance: Access to competitive health and dental insurance plans to ensure your well-being, • Retirement Savings: Benefit from a 401k plan with company contributions to secure your financial future, • Paid Time Off: Generous vacation time, sick leave, and paid holidays to maintain a healthy work-life balance Modern and Enjoyable Work Environment: • Fully-stocked kitchen for all employees to enjoy, • Unlimited coffee, cappuccinos, and lattes, • Company-sponsored monthly DoorDash pass for your convenience, • Access to Premium Coffee Equipment; gain hands-on experience with a vast array of espresso machines, grinders, coffee makers, and other brewing devices and accessories

Please note that this is a full time, in-office role. The successful candidate will be able to commute daily to our West Henrietta, NY location Company Overview Buildcorp Direct, part of Duraframe Solutions, provides the construction industry with high-quality products at unbeatable prices. Our online platform delivers innovative solutions that reduce project costs and improve job-site efficiency. From steel framing and interior contracting supplies to doors, tools, and specialized framing solutions, our diverse inventory supports projects of all sizes. We thrive in a fast-paced, collaborative environment where initiative, creativity, and problem-solving are valued. Every team member has the chance to make a real impact and grow their skills. Position Overview We are looking for a proactive Inside Sales Lead E-Commerce to grow our online sales and lead the inside sales and customer support team. In this hands-on role, you will mentor and guide your team, manage customer communications across multiple channels, and work closely with other departments to ensure smooth order fulfillment. This is an exciting opportunity to shape our e-commerce strategy, take ownership of results, and make a real difference in the success of Buildcorp Direct. Key Responsibilities • Lead, mentor, and support the inside sales team to meet and exceed sales targets, • Develop and implement strategies to drive online sales growth, • Allocate tasks efficiently and provide support as needed Customer Engagement and Order Management • Handle customer inquiries, provide quotes, and offer technical support, • Engage with customers via phone, email, and live chat to create a positive shopping experience, • Maintain accurate sales data, reports, and order records Collaboration and Strategy • Partner with marketing and operations to align campaigns with sales initiatives, • Analyze sales data and market trends to identify growth opportunities, • Share ideas to improve team performance and customer satisfaction Qualifications and Skills • 25 years of inside sales experience, preferably in e-commerce, • Strong interpersonal, communication, and leadership skills, • Organized, detail-oriented, and driven by results, • Proficient in Excel, QuickBooks, and social media, • Knowledge of the construction industry is a plus, • Bilingual in Spanish preferred but not required, • Honest, trustworthy, and able to maintain sensitive, confidential information What We Offer • Medical, dental, and vision health plans with generous employer contributions, • Supplemented health savings account (HSA), • Vacation, PTO, and 10 paid holidays per year, • Opportunities for advancement based on performance, personal growth, and cultural fit, • A team-oriented culture that supports continuing education and career growth, • Strong support for volunteer, community, and industry involvement

The Tier 1 Technical Support role serves as the first point of contact for customers experiencing technical questions or issues related to espresso machines, grinders, coffee makers, and accessories. Responsibilities include reviewing customer support tickets, troubleshooting issues using customer-provided descriptions, photos, and videos, and assisting customers through email, phone calls, and live video support sessions. The ideal candidate is a strong communicator, comfortable with technology, eager to learn, and passionate about helping customers in a fast-paced environment. • Review and respond to customer technical support requests related to espresso machines, grinders, coffee equipment, and accessories, • Troubleshoot issues using customer-provided descriptions, photos, videos, and live customer interaction, • Assist customers through email, chat, phone calls, and one-on-one video support sessions, • Clearly communicate troubleshooting steps in a professional, customer-friendly manner, • Manage support tickets accurately while meeting response time expectations, • Contribute feedback, documentation, and knowledge-sharing resources to support ongoing team development, • Perform additional duties and projects as assigned, • Excellent communication skills with the ability to communicate clearly, professionally, and confidently across phone, chat, email, and video calls, • 2+ years of experience in customer service, technical support, appliance repair, troubleshooting, or another customer-facing role, • Comfortable handling both inbound and outbound customer communication, • Strong problem-solving and critical-thinking skills with attention to detail, • Self-motivated with a positive attitude, strong work ethic, and ability to multitask in a fast-paced environment, • Comfortable learning technical information and guiding customers through troubleshooting processes step-by-step, • Previous experience with espresso equipment, coffee preparation, appliance troubleshooting, or specialty coffee is a plus, but not required, • Modern office setting, • Paid training provided; no prior espresso machine experience required, • Competitive compensation based on experience, • Competitive health and dental insurance plans, • 401(k) plan with (Company contribution after 1 year), • Vacation time, sick time, and paid holidays, • Fully stocked kitchen and beverages available for employees, • DoorDash DashPass membership, • Employee discounts on espresso machines, coffee, and accessories, • Opportunity for long-term growth within a rapidly expanding company and specialty coffee industry, • Hands-on exposure to premium espresso equipment and coffee products, • Work alongside a passionate, knowledgeable team within the coffee industry

Job Title: Work From Home Customer Service Representative Employer: Amazon Job Description: As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance. You will provide support through various channels, including phone, email, and chat, to resolve customer inquiries and issues. Your role is essential in ensuring a positive customer experience and maintaining Amazon's reputation for excellent customer service. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat., • Resolve customer issues and complaints in a timely manner., • Provide product information and support., • Process orders and returns., • Document customer interactions and maintain accurate records., • Follow company policies and procedures. Qualifications: • High school diploma or equivalent., • Previous customer service experience preferred., • Strong communication and problem-solving skills., • Ability to work independently and manage time effectively., • Reliable internet connection and a quiet workspace.

We are looking for Italian speakers to join our customer support team in Greece. This role offers an international working environment along with full relocation support for candidates moving to Greece. Imagine the freedom of remote work with the vibrancy of Greek life. Location: Greece (Remote - Work From Home) Schedule: 5 days a week, rotational shifts (08:00 00:00) Financial Package & Benefits Base Salary: 1,050 gross / month x 14 salaries Performance Bonus: Up to 10% Paid Training: Full training is provided and fully paid from day one. Relocation Package (for candidates relocating from another EU country): • Flight ticket covered (within the EU), • 2 weeks of hotel accommodation upon arrival, • Airport pickup on arrival, • Real estate agency fee covered Daily Tasks • Providing customer support via phone, email, and chat (in Italian), • Assisting with account issues, content reports, and platform queries, • Resolving customer inquiries efficiently while maintaining high service quality, • Logging interaction details accurately in internal CRM systems, • Meeting standard team productivity and quality targets, • Advocating for community safety and product understanding Profile We Are Looking For • Fluent Italian (C1/C2 level), • Good working knowledge of English (B2+ level) for training and internal communication, • Strong interpersonal and analytical skills, • A solutions-driven mindset and genuine passion for helping others, • Comfortable navigating digital tools and multi-screen environments, • Ability to adapt to a fast-paced, multicultural team, • No prior experience required full training provided How to Apply If you are ready to take on this exciting opportunity and start your work-from-Greece journey, please send your updated CV in English. No fees required at any stage of the recruitment process.

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex. Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures. • Delivers quality service to Paychex clients via phone, email, chat, and other avenues, • Follows up on outstanding items to issue completion in compliance with established Service Level Agreements, • Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS, • Develops and maintains a basic working knowledge of one or more Paychex products, • Performs data input, maintaining strong prioritization and organization, • Documents all client interactions, • Bachelor's Degree - Preferred, • Customer Service - Preferred, • Prioritization - Preferred, • Operations - Preferred, • Troubleshooting (Problem Solving) - Preferred, • Research - Preferred, • Human Resources Information System (HRIS) - Preferred, • Salesforce - Preferred, • Customer Relationship Management - Preferred, • Data Entry - Preferred, • Service-Level Agreement - Preferred, • Inbound Calls - Preferred, • Technical Issues - Preferred, • Billing - Preferred, • Call Center Experience - Preferred In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $18.00 - $22.00 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range. • Act with uncompromising integrity., • Provide outstanding service and build trusted relationships., • Drive innovation in our products and services and continually improve our processes., • Work in partnership and support each other., • Be personally accountable and deliver on commitments., • Treat each other with respect and dignity., • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more., • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best., • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career., • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard., • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about. Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary. Not sure if you meet every requirement? At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Public Partnerships LLC (PPL) helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and "self-direct" their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We, along with a diverse alliance of service partners across the state, will be supporting the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions. Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve. Job Summary The In Office Support Specialist is the primary point of contact for clients, assisting with inquiries, resolving issues, and providing support related to the services we offer in the Satellite offices in the New York State. This role requires strong communication skills, attention to detail, and a passion for helping others. The In Office Support Specialist plays a key role in ensuring that our clients receive timely and accurate assistance while maintaining high levels of customer satisfaction. Key Responsibilities Client Support & Relationship Management • Deliver responsive, high-quality support to consumers, personal assistants, and clients by addressing inquiries, service-related questions, and system navigation needs while ensuring a positive customer experience., • Provide clear guidance on program eligibility, care budgets, policies, procedures, and available services while building trust through professional and client-focused communication. Issue Resolution & Operational Support • Resolve client concerns, complaints, and service issues efficiently, providing appropriate follow-up to ensure satisfaction and timely resolution., • Support operational processes through entry-level registration and verification activities, including I-9 processing, payment method verification, and document management in partnership with senior support staff. Documentation, Compliance & Continuous Improvement • Maintain accurate documentation of client interactions, requests, and resolutions within CRM systems while ensuring adherence to company standards, compliance requirements, and quality expectations., • Conduct client education and outreach initiatives, gather feedback from customer interactions, and identify opportunities to improve processes, training, and overall service delivery. Requirements • Excellent verbal and written communication skills, with the ability to explain complex information in a clear and empathetic manner., • Strong problem-solving abilities, with a focus on resolving customer issues efficiently and effectively., • A passion for helping others and a strong commitment to providing exceptional customer service., • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment., • Comfortable using customer relationship management (CRM) software and other office technologies (e.g., Microsoft Office, email, chat systems)., • High attention to detail, ensuring that all client information is recorded accurately and consistently., • Ability to work collaboratively with a diverse team to achieve company goals and provide excellent service. Qualifications Education: High school diploma or equivalent required; associate or bachelor's degree preferred. Substantial professional experience may be considered in lieu of a formal degree Experience: 1+ years of experience in customer service, client support, or a related field. Bilingual (Spanish) candidates are highly preferred. Working Conditions: • On Site 5 days a week at our satellite office in Rochester, NY, • Monday to Friday 8:00am 5:00pm EST Compensation: $20.43 - $25.00 / hourly The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified. Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Job Description We are seeking motivated and customer-focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations and scheduling requests, provide support throughout the customer experience, and help ensure exceptional service standards are maintained. The ideal candidate is organized, professional, detail-oriented, and enjoys helping others. Responsibilities • Respond to customer inquiries via phone, email, chat, and online platforms, • Provide accurate information regarding services, options, and availability, • Assist with reservations, scheduling, and customer coordination, • Maintain customer records and documentation, • Follow up with customers regarding requests and appointments, • Address concerns and escalate issues when appropriate, • Deliver exceptional customer service and support, • Participate in ongoing training and team meetings Qualifications • Strong communication and interpersonal skills, • Excellent customer service mindset, • Ability to multitask and manage priorities effectively, • Strong organizational and problem-solving skills, • Comfortable using online systems, email, and web-based tools, • Previous customer service, hospitality, administrative, or support experience is a plus, • High school diploma or equivalent preferred Benefits • Remote work environment, • Flexible scheduling options, • Ongoing training and development, • Supportive team atmosphere, • Opportunities for professional growth, • Recognition and performance-based advancement opportunities Ideal Candidate You enjoy working with people, have strong attention to detail, communicate professionally, and take pride in providing excellent customer experiences from initial inquiry through completion of services.

As a Remote Technical Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

As a Home-Based Sales Support, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

Job Description NON SUPERVISORY JOB TITLE: IT Support Technician DEPARTMENT/PROGRAM: Information Technology SUPERVISOR: IT Manager FLSA STATUS: Non-Exempt GRADE: 76 salary range: $20.00-$24.00 [commensurate with education, level of certification, and experience] JOB SUMMARY: Works under the direction of the IT Manager and in conjunction with other IT staff to provide hardware and software technical support for end users. Carries out all job responsibilities with fidelity and accountability to the Agency’s Mission, Vision, Values, Guiding Principles and Strategic Plan. This is an in-person position. ESSENTIAL FUNCTIONS: • Install, diagnose, configure, repair, deploy, relocate, maintain and upgrade all computer hardware and accessories (end-user equipment) as well as software (end-user applications and operating systems)., • Provide timely technical support to all staff, in person, by telephone, or via email or chat., • Maintaining updated ticket status, documenting progress on all issues using the agency’s helpdesk ticketing system., • Manage the inventory and audit process of all IT assets, including maintaining asset deployment records and life-cycles., • Provide timely and effective communication to staff during ongoing IT outages., • Exhibit professional customer service while troubleshooting and resolving support requests., • Uphold best security practices while working on company software, hardware, and network., • In collaboration with the IT Team, assist in the creation and maintenance of end-user documentation, support procedures, and knowledgebase articles., • In collaboration with the IT Team, participate in the delivery of training sessions to staff., • Set up building access via badges based on IT Support Requests., • Demonstrate, promote, and practice cultural competency toward clients and staff through respect and understanding achieved through training and Agency cultural activities. POSITION SPECIFICS: Education: Minimum AA Degree in IT or related field, or equivalent experience. Experience: 1 year of tech support hands-on experience Skills: • Strong understanding and proficiency in Microsoft Office applications and Microsoft Windows 10/11 operating systems, including installation, configuration, and troubleshooting., • Strong troubleshooting and diagnostic skills., • Detail-oriented, organized, self-motivated, able to quickly adjust priorities and address multiple issues at a time., • Ability to work independently and on a team, demonstrating dependability and accountability., • Effective interpersonal skills for interaction with all levels of staff., • Strong communication skills (both oral and written), with proficient typing skills., • Other responsibilities as determined by IT Manager. Physical Demands: • Ability to lift and move equipment up to 50 lbs., • Ability to sit for extended periods of time., • Ability to use a computer and look at computer screens for extended periods of time. Other: Valid NYS Driver’s License preferred. Travel: Local travel to our sites. COMPETENCIES: Leading Self • Character and Courage (Integrity and Trust)-, • Do the right thing, because it is the right thing, even when no one is looking. Truth to Power., • Customer Focus, • Build positive relationships through communication and collaborative problem solving., • Commitment to Diversity, Inclusion, Justice and Equity, • Believe in the dignity and humanity of all people to reach their full potential.