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Internet Sales Coordinator We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States. Join a Company that Empowers you to Build your Future The Internet Sales Coordinator at Lennar is pivotal in generating and maintaining a sales pipeline through internet-generated leads, ensuring a “Tickled, Delighted, Happy” experience for customers throughout the sales process. This role is crucial to the Sales & Marketing team, engaging customers via various online platforms to convert inquiries into sales appointments. * A career with purpose. * A career built on making dreams come true. * A career built on building zero defect homes, cost management, and adherence to schedules. Your Responsibilities on the Team * Capture and convert online customer inquiries into viable sales prospects. * Provide prompt and effective communication via email, live chat, phone and 1-800 numbers. * Maintain and update digital and community reference materials. * Guide customers through the sales process, providing information on products, communities, financing options, and incentives. * Manage an Internet customer database, including outreach for available homes and inventory. * Coordinate with the Marketing team for electronic marketing distribution and maintain up-to-date product and community offerings. * Attend sales meetings, community events, and training programs. * Must be available to work flexible hours including weekends. Requirements * High School Diploma or equivalent; college degree preferred. * Experience in sales, with preference for telephone and real estate experience. * Strong interpersonal, communication, and organizational skills; ability to work independently. * Valid Driver’s License and reliable transportation; real estate license may be required for specific locations. Physical & Office/Site Presence Requirements: Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. Associate must be willing to drive customers to various communities to demonstrate homes and home sites in all weather conditions. Finger dexterity is required to operate a computer keyboard and telephone equipment, extensive phone and computer communication with customers is required. Must be able to lift and carry supplies and materials up to 25 pounds. #LI-AM1 #CB Life at Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits. Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn for the latest job opportunities. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Job Description Synthesis Health Who We Are At Synthesis Health, we're building the future of radiology and diagnostic imaging by delivering cutting-edge healthcare technology solutions that improve the way clinicians' access, interpret, and act on imaging data. Our platform unifies data across PACS, RIS, EHR and cloud infrastructure—powering clinical insights and driving better outcomes at scale. We are a mission-driven, remote-first company working at the intersection of healthcare operations and software innovation. Our growing support organization is critical to the success of our clients and is deeply embedded in every stage of our product lifecycle—from deployment to optimization. About the Opportunity The Director of Service Operations is a transformative leader responsible for overseeing the end-to-end service strategy at Synthesis Health, including quality assurance, customer operations and technical support from Tier 0 through Tier 3. This role will champion a data-driven, customer-centric approach, leveraging business intelligence (BI), AI-driven self-service and omnichannel support solutions to elevate the service experience. This leader will shape and drive the evolution of service operations into a high-performing, scalable and Best in KLAS service organization—positioning Synthesis Health as an industry leader in operational excellence and customer satisfaction. This senior leader will be our company and customer SME on all aspects of Support/Technology (knows everything about all our solutions). Key Responsibilities: Leadership & Service Operations • Leads and manages a comprehensive, multi-tiered support organization (Tier 0 – Tier 3), encompassing self-service, technical support, escalations and expert-level resolution teams., • Establishes a unified global service model, aligning workflows, SLAs, KPIs and escalation protocols., • Hands on and leads by example; works directly with our clients on engagement troubleshooting sessions, creating documentation, training and knowledge transfer to the teams., • Inspires and develops a high-performance team culture with a focus on innovation, professional growth and operational excellence., • Oversees the quality assurance (QA) function, ensuring customer feedback loops improve product quality, support accuracy, and overall customer experience., • Defines and implements key performance indicators (KPIs), service level agreements (SLAs) and real-time analytics dashboards using modern BI tools (i.e., Power BI, Tableau)., • Leverages customer insights, trend analyses, and predictive analytics to proactively manage support needs and resource planning., • Leads the redesign and expansion of service channels, introducing and optimizing omnichannel solutions (voice, chat, in-app, SMS, email, web, etc.)., • Drives the implementation of AI-powered self-service platforms, such as intelligent chatbots, virtual assistants and knowledge base systems., • Serves as the voice of the customer, advocating for their needs within the organization and driving improvements in satisfaction, retention and loyalty., • Leads initiatives to achieve and maintain Best in KLAS recognition, using it as a benchmark for performance, innovation and industry leadership., • Champions continuous improvement through quality control methodologies (i.e., Lean, Six Sigma, ITIL frameworks) to streamline operations and eliminate inefficiencies., • Collaborates cross-functionally with Product, Engineering, Implementations and Sales teams to ensure service strategies align with company growth and product roadmaps., • Serves as a key executive stakeholder for product development feedback, customer escalations and operational planning., • Develops and maintains the culture of inventorship, innovation, and continuous improvement within the department. You will be ready to tackle a high impact position at a growing organization. To be successful in this role you will need a deep understanding of enterprise support frameworks across Tier 0–Tier 3. You will have proven leadership in high-growth, customer-focused environments. You will possess strong strategic, analytical, and process improvement skills with the ability to translate service strategy into action and deliver measurable business impact. Qualifications • Bachelor's degree in computer science, Information Systems, Engineering, Healthcare Administration or related field., • Minimum of 10+ years of leadership experience in technical support, service operations, or customer success roles—ideally within health tech, SaaS or enterprise IT., • Proven track record of modernizing support organizations, implementing data/BI strategies and deploying AI/self-service solutions. Values: Synthesis practices location-based compensation meaning candidate's compensation packages align with the market within their country of origin. Compensation is paid in the currency of the country where the individual is hired. For US candidates, the salary range is $95,000 - $150,000 USD. Other benefits include but not limited to: Medical, Dental, Vision, "Use as needed" vacation policy, and participation in our employee option program. Synthesis Health is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Job DescriptionBenefits • Paid Time Off & Paid Company Holidays, • Medical, Dental, Vision & Life Insurance, • Flexible Spending Account (FSA), • 403(b) Retirement Plan with Company Match, • Short-Term & Long-Term Disability, • $0 Copay for Legacy Provider visits, • $0 Copay for prescriptions filled at Legacy Pharmacies, • Travel Insurance & Pet Insurance, • Subsidized Gym Membership Patient Access Specialist - Call Center | Bilingual - Job Overview Schedule: 8 Hour Shift (7:30AM-5PM) Get ready to dive into an awesome adventure as a Patient Access Specialist I, where you’ll be the shining star in transforming patient interactions! At Legacy Community Health, we're all about creating fun and memorable experiences for our patients. You'll be the superhero who harnesses cutting-edge communication to make every interaction spectacular! • Use techie magic to schedule appointments and share vital info with pizazz., • Deliver exceptional, professional, and spirited contact like a pro., • Be at the heart of impactful community engagement and healthcare access., • Enjoy a collaborative, groovy work environment that encourages growth., • Soar to new heights through cutting-edge methodologies and challenges., • Team up with a crew that's all about endless innovation and positive vibes.Key Responsibilities, • Effortlessly groove with inbound and outbound calls in our vibrant, tech-savvy call center., • Show off your commitment to innovation and stellar patient service!, • Roll with a structured framework, keeping agility and punctuality in check., • Use savvy skills to schedule patient appointments with precision and style., • Chit-chat about referrals, insurance, and eligibility status for seamless patient access., • Stay ahead of the curve with the latest in patient communication magic., • Flex those problem-solving muscles and make the most of digital resources., • Wow us with advanced communication techniques across any platform., • Keep clinical teams in the loop with the latest data using fab communication methods., • Perfectly input data, ensuring smooth sailing with digital systems., • Master multitasking in a fast-paced, tech-enhanced environment.Minimum Qualifications, • Have a high school diploma or equivalent? Check!, • 1-2 years of customer service experience under your belt, especially in a clinical setting, is a bonus!, • Rock a strong orientation towards customer service excellence., • Be a professional, articulate, and tech-savvy communicator., • Nail handling multiple callers and tasks with cool digital tools., • Bring amazing verbal and written communication skills to the table., • Show off accurate data entry, keyboard typing, and mouse navigation skills., • Proficient in MS Windows, Email, and digital forms? Awesome!, • Patient scheduling experience and knowledge of medical and insurance terminology preferred. Powered by JazzHR dMvsbSnHiv

Job Description Diligent Delivery Systems is seeking an experienced Business Development Coordinator to join our sales team. Our ideal candidate is an energetic and motivated self-starter with the desire to meet and exceed targeted opportunity-based goals. This position is in-house at our corporate headquarters in Houston and is full-time. The BDC is an integral position to support our sales efforts and assist our sales team in the field across the country. We are seeking a detail-oriented individual to develop phone and email-based revenue generation opportunities through prospect calls/emails and establish an ongoing rapport with existing and potential customers. Professionalism, dependability, integrity and trustworthiness are essential to this role. If you are passionate about driving business growth and have the skills necessary to excel in this role, we encourage you to apply. Join us in making a significant impact on our company's success! Exceptional performers have the potential for bonuses and advancement. Monthly bonus potential based on outbound lead generation and appointments scheduled resulting in face-to-face meetings. Ability to make significant bonus income for highly-motivated individuals who desire a career in sales. In-Office position; no remote or hybrid work consideration. Local candidates only. No relocation package available. Job Responsibilities (The below-listed duties are not all inclusive. This position must perform other duties as assigned.): · Outbound telephone prospecting to new potential customers (leads lists, email blast responders, web lead responders) • Make outbound calls to a list of prospects to set quality appointments, • Initiate conversation by promoting and creating interest in our services., • Ability to handle objections by addressing concerns, overcoming objections and maintaining positive conversations. · Survey customers after appointments with sales associates to obtain information about potential customers. · Responsible for accurately recording and updating prospects and customer information in CRM system to track leads, trends and facilitate future marketing efforts. Maintain database of contacts to include those indicating no future contact. · Follow-up quotes to customers. · Consistent follow-up with previous customers for potential sales. · Follow-up on completed shipments · Proficiency with AI programs, i.e. Chat GPT · Assist with marketing campaigns (mail outs, post cards and email) Education, Skills and Experience: · Associate’s degree required; bachelor’s degree preferred. Will accept at least 3 years of sales experience in lieu of degree. · 2 years of proven and verifiable outbound lead generation and sales experience required. · Knowledge of CRM programs (Zoho, Salesforce, etc.) · Excellent Customer Service skills with articulate and upbeat telephone presence. · Exceptional communication skills, both written and verbal · Critical thinking and problem-solving skills with ability to establish priorities. · Capable of multi-tasking and be reliable, flexible and proactive. · Attention to detail and consistent follow-up with excellent time management and organizational skills. · Strong computer knowledge and skills in MS Office (Word, Excel, Outlook, PowerPoint) · Team oriented-self-motivated, energetic, charismatic, and ability to think on your feet. Ability to work independently and in a team environment. · Ability to learn new software with training · Ability to build rapport, ask questions and listen · Ability to work full-time regular office hours with flexibility to work some overtime About Us DILIGENT DELIVERY SYSTEMS is an established yet fast growing freight forwarding, transportation, and logistics provider with locations and partners throughout the country to better serve our clients. Check us out at . Founded in 1995, Diligent has been providing local and regional delivery services to several niche industries. We are expanding our services to enable our customers to use Diligent as a complete transportation provider. These services include: · Fulltime local and regional dedicated driver leasing positions · Over the Road, LTL, FTL shipments · Domestic and International Freight · Cartage and Small Package / Pallet Network Program. We are proud to be an Equal Opportunity Employer. Company DescriptionDILIGENT DELIVERY SYSTEMS is an established yet fast growing freight forwarding, transportation, and logistics provider with locations and partners throughout the country to better serve our clients. Founded in 1995, Diligent has been providing local and regional delivery services to several niche industries. We are expanding our services to enable our customers to use Diligent as a complete transportation provider. Our services include Hotshot Express delivery, Stat Medical Couriers, Dedicated Driver Outsourced Fleet Management, Warehouse & Distribution Network, Over-The-Road Trucking (LTL & FTL). We are proud to be an Equal Opportunity Employer.DILIGENT DELIVERY SYSTEMS is an established yet fast growing freight forwarding, transportation, and logistics provider with locations and partners throughout the country to better serve our clients.\r\n\r\nFounded in 1995, Diligent has been providing local and regional delivery services to several niche industries. We are expanding our services to enable our customers to use Diligent as a complete transportation provider. Our services include Hotshot Express delivery, Stat Medical Couriers, Dedicated Driver Outsourced Fleet Management, Warehouse & Distribution Network, Over-The-Road Trucking (LTL & FTL).\r\n\r\nWe are proud to be an Equal Opportunity Employer.

Job DescriptionSalary: $65k + up to $4k annual bonus for top performanceBenefits: FREE employee-only medical coverage under one of our plans. FREE short-term disability and FREE life insurance coverage. Plus, a 4% employer match with our 401(k). Other incredible benefits HERE.Location: Houston - at a stunning office building downtown! We will share the location as soon as we can.Work Hours: Your regular schedule will be Monday–Friday, 8:00 a.m.–4:30 p.m., with most work occurring during business hours. Because we host events and conferences, you’ll occasionally flex your schedule- some days may begin at 7:00 a.m. or extend to 9:00 p.m.- to ensure an exceptional guest experience. Playbook x Onsite:Playbook specializes in delivering exceptional hospitality services in Commercial Real Estate to fundamentally change the value proposition of the modern office. We’ve partnered with Tourmaline Capital Partners (TCP) across their national portfolio to represent and operate their workplace hospitality program and brand, Onsite. Onsite is a cutting-edge, workplace experience platform that delivers what office tenants need to make every day productive and maximize their workplace outcomes. We deliver this through the four Onsite pillars: People, Services, Spaces, and Technology. Your Mission: Your mission is to launch and lead a luxury hospitality program in a premier Class A office building in downtown Houston, TX. You will elevate the workplace experience by creating meaningful engagement initiatives and community events that bring the property’s spaces to life. You’ll deliver warm, concierge-level service while building genuine relationships with tenant companies and their employees. Ultimately, your work will increase amenity utilization and deepen engagement with the Onsite program, inspiring more employees to return to the office and feel genuinely welcomed. The Legacy You'll Leave:As a result of your time in this role, you enabled an environment that fostered connection, productivity, and longevity for the hundreds of employees who worked in the building. Your efforts contributed to a broader movement redefining how people experience the workplace. You played a key part in ensuring office environments didn’t just function, they inspired.What You're Responsible For: • Tenant Relationship Management & Hospitality: You will serve as the building’s warm, welcoming presence, building rapport with tenants through daily interactions and delivering exceptional, white-glove service. You will anticipate needs and provide personalized support to ensure every tenant and visitor feels valued. Gather feedback, track tenant preferences through detailed profiles and user tags, and build detailed stakeholder and decision-maker profiles to enhance service delivery. Your work will drive high tenant satisfaction and reinforce the value of the Onsite platform for the leasing team., • Operations & Facilities Management: You will ensure the building’s common areas (including the lobby, fitness center, and conference rooms) are consistently clean, welcoming, and operating smoothly. You will oversee daily activation of lobby spaces, manage conference room operations, restock supplies, and complete all operational checklists and maintenance requests while partnering closely with janitorial and engineering teams. Your work will support seamless day-to-day operations and increase engagement with the building’s app., • Conference & In-Suite Service Management: You will own and manage all aspects of conference room bookings, ensuring a seamless experience for all bookable spaces. You will provide day-of support, troubleshoot AV/IT issues, manage the user experience through the building app, and track bookings and related financials. You will coordinate catering, décor, and other special touches, while also delivering in-suite services to tenants (including vendor coordination and event support). Your work will drive high satisfaction rates and help achieve forecasted conference room and administrative fee revenue., • Event Support: You will support the Director of Onsite in planning and executing community and private tenant events, helping to maximize attendance and engagement. You will assist with vendor relationships, event coordination, and the creation of both printed and digital marketing materials. Your work will ensure a seamless event experience, maintain high vendor satisfaction, and achieve CSAT scores of 96% or higher., • Technology & Platform Management: You will drive adoption and engagement of the building app powered by Cove while supporting all Onsite program-related technology. You will co-manage the building app and Playbook platform, distribute marketing materials, and promote tenant exclusives and local recommendations through the app. You will also launch and manage the concierge platform, aiming to increase app engagement each quarter and establish a fully operational decision-maker-facing concierge program within six months., • Marketing & Branding: You will work with the Director of Onsite to promote the property and the Onsite brand across multiple channels. You will create and share social media and LinkedIn content, contribute to filmed and recorded materials, and represent the brand in alignment with Onsite guidelines. You will establish local business partnerships and sponsorships, developing a comprehensive concierge platform with local tie-ins, ensuring at least 10 partnerships or sponsorships by the end of year one.Who You Are - Baseline Requirements:, • You have at least 2 years of experience in high-end hospitality, including hotels, co-working spaces (e.g., WeWork, Industrious, Conveen), or event planning. Preferred experience with luxury or well-known employers such as Four Seasons, The Post Oak, Houstonian Hotel, St. Regis, or leading Houston-based event planning companies., • You are extremely tech-savvy, with proficiency in managing multiple email platforms (Outlook and GSuite) and familiarity with property apps, survey platforms, marketing tools, and invoicing systems., • You have a strong knowledge of Houston’s luxury and hospitality scene, including current trends, top restaurants, and premier arts and entertainment venues., • You have ideally dined at more than 5 of Houston's locally known, highly rated restaurants (such as Le Jardinier Houston, Tatemó, CorkScrew BBQ, March, Street to Kitchen) and know top-rated art venues in the Houston area (such as MFAH, Theatre District, House of Blues).Who You Are - Core Competencies:, • Entrepreneurial Spirit: You have experience launching initiatives from the ground up and turning them into extraordinary results. You are a self-starter who actively seeks and applies feedback to continually improve., • Results-Driven: You see the big picture, understand how decisions connect across the organization, and use that insight to drive revenue and exceed goals., • Obsessively Customer-Centric: You consistently exceed customer expectations and bring an innate hospitality mindset, thriving when serving others. You anticipate customer needs before they arise and provide proactive, anticipatory service., • Highly Organized Multi-Tasker: You manage multiple priorities with ease, pivot seamlessly when needed, and stay on top of evolving daily demands., • Creative & Innovative: You generate original ideas, explore new possibilities, and find unique ways to tackle challenges and improve processes.

Job Description CL Support Services is looking for an On-Site Appointment Setter to join our team! You will be setting up service appointments and responding to online requests for customers looking to repair their home's foundation. At CL Support Services, we strive to deliver the best HR, IT, Customer Service, Accounting, and Risk Management to Olshan Foundation Solutions and other construction companies so they can grow profitably and sustainably. We have a dedicated, family-oriented, integrity-filled team continuously improving to achieve new heights in our industry! Responsibilities: • Provide outbound customer service phone support for client locations in multiple states, • Respond in real-time to new online service appointment requests by contacting the customer by phone, text, chat, or email, • Set appointments for customer's free foundation repair inspection with accuracy through I360, • Provide excellent customer service over the phone by answering customer questions, • Follow up with customers and field managers for updates Requirements: • 2 years of previous call center, dispatch, appointment setting, or general customer service experience is required to be successful in this role, • Ability to work independently in a fast-paced environment, • Strong verbal communication, writing, and typing skills, • Ability to meet key performance indicator standards, • Must pass a pre-employment drug test and have a favorable background, • Must be able to work an 8-hour schedule Monday through Friday and able to work some Saturdays from 8:00 am - 1:00 pm., • Bilingual is a PLUS! Benefits: • Pay range is $14-$16/hour, • Opportunities to earn bonuses and other incentives!, • On-the-job training provided, • Paid Time Off: vacation, holiday, and sick time, • Insurance: medical, dental, vision, life, and short-term disability, • 401K and Roth, • Tuition reimbursement, • Be a part of a competitive and friendly team, • Great management!, • Casual dress code (you can wear jeans to work)

Job Description Are you looking to join a team of passionate professionals who deliver high-quality service? Do you have a talent for building positive relationships with others? Can customers hear you smile through the phone? If you answered yes to any of these questions, we’d like to introduce you to an exciting new opportunity that could be the perfect opportunity for you! About The Opportunity Our client is seeking warm and welcoming individuals to help deliver high-quality customer service. Successful Call Center Agent candidates will help create an outstanding customer experience and will attend to a high volume of inbound calls. Candidates should have exceptional customer service and communication skills and should be able to independently troubleshoot and resolve customer concerns in a timely manner. Day-To-Day Responsibilities: • Efficiently answer inbound customer calls and route to appropriate personnel as required., • Employ exceptional customer service skills and phone etiquette to meet and exceed standards., • Provide accurate service updates to clients and serve as a liaison between field personnel and customers., • Employ effective communication and conflict resolution skills to address and resolve a variety of customer concerns, complaints, and inquiries via chat, telephone, and email., • Utilize effective problem-solving skills to resolve concerns in a timely manner and conduct additional research as required., • Accurately update account information to maintain accurate customer records., • Provide support with dispatching as required and maintain a working knowledge of company products, services, and promotions at all times., • Driven to meet and exceed productivity goals and objectives, • Proven ability to meet and exceed call center metrics and objectives, • Outstanding ability to build positive and trusting relationships with others, • Results-driven approach to success with a strong emphasis on efficiency, • Exceptional customer service skills with a robust knowledge of phone etiquette, • Competitive pay structure with incentive opportunities, • Medical, dental, and vision insurance, • High School Diploma or equivalent required, • Minimum of one (1) year of experience in a customer service environment, • Proficiency operating general computer applications and systems About Lehman Consulting and Recruiting Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive today’s job market is and have a proven track record of helping candidates turn their passions into a reality. Let us help you find your perfect match today! LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Job Description Job Type: Full-Time On-Site 13231 Champion Forest Dr. Ste 201 Houston, TX 77069 Hours: Days/after hours as needed Salary: Up to $52K yearly DOE Benefits available after 60 Days for full-time employees About AnswerNet AnswerNet is a leading provider of customer engagement and contact center solutions across the United States and Canada. With over 31 contact centers and 10,000+ satisfied clients, we handle more than 125 million interactions each year. Our services include telephone answering, appointment setting, customer support, sales, lead qualification, third-party verification, market research, and more. Summary The successful candidate will also be responsible for collaborating with different work groups and departments to improve customer support programs, enhance customer satisfaction, and assist in the day-to-day operations of the facility, including constant communication with site employees. Job Duties / Responsibilities / Essential Functions: ● Provide and/or oversee regular updates to clients on the progress of customer service projects and campaigns that directly affect each client ● Develop open and effective channels of communication with each client that can be employed by other departments as well ● Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction ● Encourage revenue growth by introducing clients to additional services ● Become a steady, reliable point of contact for each customer by establishing strong business relationships ● Coordinate training with the internal team ● Oversight of QA initiatives ● Assist the General Manager in day-to-day tasks, duties, and responsibilities as their backup. ● Duties may include payroll approval and scheduling ● Responsible for the coordination of client services, lead supervisor, and trainer duties ● Lead Answernet’s Award of Excellence program ● Oversight of employee onboarding Required Knowledge /Skills / Abilities / Qualifications: ● Well-rounded call center industry knowledge ● At least 5 years of experience in the contact center industry ● Strong communication skills, including the demonstrated ability to speak, listen, and write effectively (i.e., strong verbal, written, presentation, and interpersonal communication skills) ● Proficient in Outlook, Word, and Excel ● Proven leadership ● Proactive problem solver ● Thrives in a fast-paced team environment ● Excellent computer skills ● Strong comprehension and organizational skills ● Great attention to detail ● Flexibility with scheduling and work hours ● Other requirements may vary as determined by management ● Experience in customer service, inbound, and outbound environments ● History of training call center employees ● Experience as an agent and a supervisor in a call center environment ● Experience in drafting scripts and Q&A responses ● Prior leadership on chat and email projects ● In-office work required (live within a 30-minute drive from the office) ● Exemplify Answernet’s Core Values Environmental / Physical / Mental Demands ● Ability and willingness to lift up to 20 lbs. ● Ability and willingness to sit at a desk for the length of your scheduled shift ● Ability and willingness to type on a computer ● Ability and willingness to view and read a computer screen for the length of your scheduled shift ● Ability and willingness to speak with clients and internal employees via telephone or e-mail

Job DescriptionSalary: $90k + up to $4k annual bonus for top performance. Benefits: FREE employee-only medical coverage under one of our plans. FREE short-term disability and FREE life insurance coverage. Plus, a 4% employer match with our 401(k). Other incredible benefits HERE.Location: Houston - at a stunning office building downtown! We will share the location as soon as we can.Work Hours: Monday-Friday, typical business hours, with some flexibility for events that may extend into the evening. Your Mission:Your mission is to launch and manage a luxury hospitality program in a premier Class A office building in downtown Houston, TX. You’ll elevate the tenant workplace experience through engaging initiatives and curated community and private events that activate the property’s spaces. By forming strategic partnerships with building ownership, property management, leasing teams, and brokers, you’ll drive positive workplace experience outcomes and greater utilization of building amenities and the Onsite program. The Legacy You'll Leave:As a result of your time in this role, you transformed your office building into a vibrant hub where tenants feel more connected, productive, and well. By delivering curated experiences, building meaningful stakeholder relationships, and providing exceptional hospitality, you positively impacted leasing outcomes and positioned your building and Onsite as Houston’s most sought-after workplace destination. Your success strengthened Playbook and Onsite’s partnership, ensuring offices don't just exist —they inspire.What You're Responsible For: • Onsite Program Launch & Operations Management: Lead the launch and ongoing success of Houston’s first Onsite program by overseeing procurement, marketing, communications, and operational procedures for all services and amenity spaces. Manage daily operations across conference rooms, fitness areas, and the lobby, while designing and executing tenant engagement programs that enhance connection and well-being. Ensure excellence through data-driven improvements, budget and SOP adherence, and achieving 100% quality audit scores within 90 days of launch., • Tenant & Stakeholder Relationship Management: Serve as the primary liaison for tenants, ownership, and leasing partners, delivering five-star service and fostering meaningful relationships that drive renewals and satisfaction. Anticipate needs, personalize experiences, and ensure seamless communication by proactively collecting feedback, providing hospitality touches, and collaborating with the leasing team. Maintain 90%+ tenant satisfaction, timely KPI reporting, and strong relationship management to strengthen tenant loyalty and Onsite’s market reputation., • Budget & Financial Management: Own and manage all financial operations, including expense tracking, invoicing, and monthly P&L reporting, to ensure fiscal discipline and transparency. Deliver monthly performance recaps linking financial results to strategies and initiatives, providing actionable recommendations to ownership. Maintain all operating expenses and community event programming within budget, including adherence to the $75K annual tenant event allocation., • Effective Team Performance: Lead, coach, and develop a high-performing Hospitality Specialist to deliver exceptional service and uphold Onsite’s standards and vision. Provide consistent support through weekly one-on-ones, ongoing coaching, and quarterly performance reviews to ensure accountability and growth. Foster a cohesive, energetic team culture aligned with program goals and the broader Host Team strategy., • Curation of Meetings & Events: Design and execute a dynamic 90-day calendar of tenant events that celebrate art, culture, wellness, and community while being rooted in connectivity, productivity, and longevity to curate bespoke private experiences for tenant groups. Source and partner with a mix of local small businesses and luxury vendors to deliver five-star, white-glove events that enhance connection and engagement. Ensure all events meet quality and budget goals, maintaining engagement and revenue within 10% of forecasted targets. Own the success of the tenant conference center and oversee the hospitality specialist's role of managing day-to-day bookings and conference management., • Technology & Platform Management: Oversee all Onsite-related aspects of the building app powered by Cove, ensuring it serves as a central hub for events, fitness, bookings, and tenant engagement. Manage content creation, marketing, and promotions within the app, while guiding the Hospitality Specialist in the execution of updates and communications. Continuously monitor performance and user experience, partnering with Cove and product teams to enhance functionality and drive quarterly growth in app usage., • Marketing & Branding: Promote the property and the Onsite brand through consistent, high-quality marketing and community presence. Create and share monthly social media and LinkedIn content, contribute to brand media, and build local partnerships and sponsorships that enhance the concierge platform. Ensure all marketing materials are completed by month-end and secure at least 10 local business partnerships for the platform’s launch.Who You Are - Baseline Expectations:, • You have 5+ years of professional hospitality experience. You may have worked in a luxury hotel / residential services, or event planning. Ideally, you’ve previously worked in high-end hotels like Four Seasons, The Post Oak, Houstonian Hotel, St. Regis, or well-renowned event planning companies in Houston., • Private events and parties experience is a nice-to-have, • You are tech-savvy. In this role, you will be managing two email inboxes (TCP uses Outlook and Playbook uses GSuite). You’ll also be in charge of operating property apps, survey platforms, marketing template platforms, invoicing systems, etc., • You stay current with Houston trends and have a pulse on the local luxury community and hospitality market., • You have ideally dined out at more than five of Houston's locally known, highly rated restaurants (examples - Le Jardinier Houston, Tatemó, CorkScrew BBQ, March, Street to Kitchen, etc.) and know top-rated art venues in the Houston area (example - MFAH, Theatre District, House of Blues, etc).Who You Are - Core Competencies:, • Exceptional Leader. You have at least three years of team management experience, and your direct reports would describe you as one of the best leaders they’ve ever had. You excel at giving timely, specific feedback that inspires growth, accountability, and continuous improvement., • Entrepreneurial mindset. You’ve launched initiatives from the ground up and transformed them into extraordinary successes. A self-starter, you actively seek and apply feedback to grow and improve every single day., • Obsessively Customer-Centric. You consistently exceed expectations, demonstrating a natural hospitality mindset. Your previous managers would say you thrive when serving others and creating exceptional experiences., • Results-Driven. You have moved the needle strategically for previous companies by seeing the big picture, understanding how decisions interconnect, and leveraging that insight to drive revenue and surpass goals., • Confident P&L and Data Manager. You can read a P&L with ease, interpret financials and engagement metrics, and translate insights into compelling, actionable presentations. You understand budgets, forecasting, and revenue-impacting decisions without needing to build a P&L from scratch., • Hyper-Organized Multitasker. You excel at juggling priorities and maintaining focus under pressure. Your previous managers would describe you as a stellar multitasker who consistently delivers with precision., • Creative and Innovative. You approach challenges with curiosity and originality, generating and executing ideas that improve processes and outcomes. You collaborate effectively, knowing that the best results come from combining perspectives.

Job DescriptionJoin Our Team as a Member Servicing Specialist in our Servicing Department! FocusOne, a Credit Union Servicing Organization (CUSO) located in Northwest Houston, partners with credit unions to deliver exceptional mortgage and auto lending services. FocusOne Mortgage Solutions is seeking a detail-oriented Member Services Specialist to provide outstanding support to our credit union partners and their members. In this role, you'll be the first point of contact for mortgage servicing inquiries, ensuring prompt, accurate, and professional responses. You will assist members with questions on payments, escrow, taxes, and loan servicing, while maintaining compliance and upholding our commitment to excellent customer service. ESSENTIAL DUTIES and PERCENT OF TIME SPENT: • Receive incoming (phone, email, chat) member inquiries., • Assist borrowers in making payments and resolving questions., • Ability to manage upset members and focus on resolving the issues presented., • Understand and partner with other mortgage departments or clients to assist in the immediate resolution of identified issues., • Clearly document loan level updates in the system of record., • Drive first call resolution. Asking questions to clarify needs, listening thoroughly, setting expectations with the members, and providing timely follow-up if needed., • Follow call scripts to ensure compliance with all department procedures, applicable laws, and regulations., • Investigate and resolve issues with returned or misapplied payments., • Collaborate closely with partner Credit Unions to provide status updates and requested reporting., • Excellent communication skills, both verbal and written, to effectively interact with borrowers and clients, • Prior FICS or MSP experience is a plus, • Detail and follow-up oriented., • Initiative-taker with ability to work independently and manage time effectively., • In collaboration skills to work effectively with other departments and clients.EXPERIENCE:, • 2 – 5 years mortgage servicing or Customer Service experience, • Degree preferred, or equivalent combination of education SLFkqcmS6v

Job Description General Job Description The Member Service Specialist Floater performs all duties associated with member service, processing of financial transactions, account and loan processing, resolving account issues, and answering questions across all MCCU retail locations. The Member Service Specialist Floater performs all duties performed by branch face-to-face and call center remote service roles in rotating retail branch locations and call center depending on staffing needs, training, and areas of opportunity. Essential Duties & Responsibilities • Provide prompt, professional, accurate service and support to all members and associates while abiding to member centric model for service standards established by the credit union, • Within established levels of authority, process transactions, resolve problems and answer questions regarding account issues and Credit Union products and services within a timely manner, • Answer 40-80 inbound calls daily with emphasis on exceptional member service and accuracy of data input when assisting the eBranch Servicing and eBranch Solutions call center., • Assists with chat, email, online banking messages, and fulfillment of remote service requests such as wire transfers, online account and online loan application processing as needed when assisting the eBranch call center location., • Receive, inspect, and verify cash and negotiable instruments for deposit, accept loan payments and perform a variety of other financial transactions as directed and in accordance with established policies and procedures, • Open all types of new memberships including IRA’s, Business accounts, Fiduciary, POA and online account opening; issue/order Debit cards, explain various account and ownership options, provide the necessary counseling to meet member’s needs, and obtain the required information and documentation, • Maintain member account information and perform all types of account maintenance including but not limited to fraud claims, loan maintenance and decedent account maintenance., • Interview members for loan needs, processes loan applications, including pulling credit and review debt to cross-sell credit union products and services to members and meet established goals, • Balance end of each workday as assigned by the manager; may assist with vault or cash dispenser and maintains up to date queues., • Completes all mandatory compliance testing, implements credit union policies and procedures related and required by state and federal regulations. Including Bank Secrecy Act, SAR and CTR reporting., • Actively participate in branch and all-staff meetings to maintain awareness of organizational issues and promotional campaigns, stays current on policies, procedures, services and strategy, • Attend training and complete online learning assignments to continuously increase job knowledge and overall performance to provide a high level of service to members and recommend solutions, • Participate in community relation activities and groups to represent MCCU, • Perform other related duties as required and assigned., • Foster and maintain positive relationships with both co-workers and members by actively embracing and demonstrating MCCU's culture, known as IMPACT. Essential Job Requirements • A high school education or GED, • Two or more years of work experience in member service, financial services or similar position preferred Skills/Abilities • Provide exceptional member service, • Demonstration of effective time management, accuracy in work and mathematical skills including effective cash balancing, • Strong professional verbal, written communication skills and creative thinking abilities, • Ability to make decisions, use judgment within proper authority levels and take accountability for results, • Knowledge of relevant software including Microsoft Office products Physical/Mental Requirements of the Position The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of the job, the employee is regularly required to stand for long periods at a time, sit, walk, use hands to touch, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, and talk or hear., • The vision requirements include close vision and ability to adjust focus., • Nature of position requires physical mobility and ability to lift a minimum of 50 pounds., • Flexibility to deal with changing work hours and locations as needed.

Job DescriptionCustomer Service Associate - Located in Houston, TX Are you someone who thrives on connecting with people, enjoys persuasive conversations, and knows how to stay cool under pressure? Are you the kind of person who lights up a room, can guide a conversation with ease, and loves the satisfaction of helping someone make the right decision? If so, this Customer Service Representative role might be the perfect fit for you! As part of our customer engagement team, you'll be the voice of the brand—whether it's answering questions, resolving concerns, or guiding customers toward the right product or service. You’ll be more than just support; you’ll be a trusted advisor, a problem-solver, and a closer. About You: • You genuinely enjoy talking to people and building authentic, lasting relationships, • You’re confident explaining products, services, and promotions—even when challenged with tough questions, • You’re self-motivated, goal-oriented, and take pride in achieving (and exceeding) your performance targets, • You bring high energy, professionalism, and positivity to every interaction—yes, even before your first cup of coffee, • You’re a team player who thrives in a collaborative, supportive environment but can also work independently without missing a beat, • You have strong listening skills and can read between the lines to identify what a customer truly needsWhat You’ll Do:, • Act as the first point of contact for inbound and outbound customer communication across phone, email, and chat, • Learn about customers’ needs, ask thoughtful questions, and recommend tailored solutions that meet their goals, • Educate potential buyers about our products, features, and limited-time offers in a clear and engaging way, • Guide customers through the decision-making process and assist in closing new business opportunities, • Follow up with interested leads, provide timely responses, and nurture relationships to drive conversions, • Accurately log conversations, feedback, and sales activities in our CRM system, • Collaborate with team leads to identify trends, share customer insights, and continuously improve our messaging and service approach, • Maintain a friendly, solution-oriented demeanor even in challenging or fast-paced situationsYou’ll Need:, • Excellent communication skills, both verbal and written—you know how to speak clearly and write professionally, • A natural curiosity and willingness to learn about our offerings and how to position them, • Tech-savvy enough to navigate web-based tools, CRM platforms, and basic troubleshooting processes, • A high school diploma or GED required; college coursework in business, marketing, or communications is a bonus, • Previous experience in customer service, inside sales, retail, or call center work is helpful—but not required; we provide comprehensive training for motivated candidatesWhat You’ll Get:, • A competitive hourly rate plus performance bonuses, • Paid training and opportunities for continuous learning and development, • Flexible scheduling, including evenings and weekends if needed, • A supportive and inclusive team environment that celebrates wins, • Career advancement potential in sales, customer success, or account management

Job DescriptionBenefits: • Opportunity for advancement, • Signing bonus Key Responsibilities 1. Stakeholder Support & Engagement • Serve as the primary point of contact for inquiries received via phone, email, and live chat, adhering to established service level agreements (SLAs)., • Provide detailed information regarding CARE's programs, mission, fundraising initiatives, and impact stories., • Resolve complex inquiries, complaints, and issues related to donations (e.g., changes, cancellations, receipting), program operations, and general organizational information. 2. Donor & Gift Processing Support • Assist donors with setting up, managing, and troubleshooting recurring gifts and online donation platforms., • Liaise with the Finance and Development teams to ensure accurate recording and acknowledgement of contributions., • Maintain meticulous records of all interactions and transactions in the Customer Relationship Management (CRM) system (e.g., Salesforce, Raiser's Edge). 3. Internal & Operational Support • Direct internal staff inquiries to the appropriate departments (e.g., HR, Finance, Program Teams) and follow up to ensure resolution., • Assist with data entry and cleansing projects to ensure the integrity and accuracy of stakeholder information., • Proactively identify recurring issues and provide feedback to management to improve service delivery and organizational processes. 4. Continuous Improvement • Contribute to the development and maintenance of a comprehensive knowledge base, including FAQs, standard operating procedures (SOPs), and internal resource documents., • Participate in training and professional development sessions to stay current on CAREs global programs, campaigns, and best practices in customer service. Qualifications Required • Education: High school diploma or equivalent required., • Experience: 1-3 years of proven experience in a high-volume customer service, help desk, or call center environment., • Technical Skills: Proficiency with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, Outlook)., • Communication: Exceptional written and verbal communication skills with a professional and empathetic telephone manner., • Alignment: Passion for CARE's mission and a commitment to serving diverse populations with respect and dignity. Desired • Associate's or Bachelor's degree preferred., • Experience in a non-profit or humanitarian sector setting is a strong plus., • Bilingual proficiency (especially Spanish, French, or Arabic) is highly desirable., • Familiarity with gift processing and donor management best practices. Competencies & Skills • Empathy & Patience: Ability to remain calm, professional, and empathetic, especially when handling challenging interactions., • Problem-Solving: Strong analytical skills with the ability to research, analyze, and creatively resolve complex issues., • Organization: Excellent time management and organizational skills, with a proven ability to manage multiple priorities simultaneously., • Teamwork: A collaborative approach, willing to support team members and contribute to a positive working environment.

Job Description JOB ID 22598 – Customer Support Specialist Location: Houston, Texas, 77034 – WFH Options Approximately (3) days required onsite Pay: $20.00 per hour Type: Contract to hire Schedule: Summary: This is a B2B (business to business) customer support role, not a call center. Job description: • Serve as the primary point of contact for internal and external customers via phone, email, and chat, resolving inquiries efficiently., • Process customer orders, quotes, shipping requests, returns, and manage escalations with accuracy and professionalism., • Collaborate with Sales, Warehouse, Purchasing, and Product teams to ensure order accuracy and timely fulfillment., • Monitor open orders and proactively communicate updates to relevant stakeholders., • Support customer account setup and product/service inquiries while maintaining high satisfaction in a fast-paced, team-oriented environment. Nice to have: • Associate's Degree, • B2B (business-to-business) preferred, • Zendesk or ticketing systems, • Microsoft Dynamics Requirements: • Minimum of two (2) years of experience in a similar role supporting the business and staff in a customer support environment (strong B2B preference)., • Computer proficiency and technical aptitude including knowledge of Microsoft products, Excel intermediate skills desired., • High school diploma required, • Background check required, • Drug screening required

Job Description Our New Patient Scheduler - Bilingual / Spanish will ensure positive and proactive communications with prospective and existing patients via inbound and outbound telephone calls and email. The communication should be aligned and with the focus on providing the best possible patient experience at all times. This position handles all new patient inquiries, obtains patient registration, and reports weekly and monthly data (inquiries and registrations) as requested. Essential Responsibilities: • Timely answering of all telephone inquiries from potential new patients., • Delivers superior patient service on all inbound and outbound calls/contacts, emails, and/or chat sessions., • Instructs patients desiring new patient appointments to complete required registration forms (either by internet, email, fax, or mail)., • Logs patient calls daily., • Routes registration forms to appropriate contact at each location and/or business office representative., • Maintains monthly log for new patient referral spreadsheet., • Mail new patient packet to potential new patients when requested., • Assists supervisor as needed., • Maintains patient confidentiality. To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Soft skills must include empathy and compassion. Must be open to training to ensure the individual is the subject matter expert in proactive fertility care. Education and/or Experience: • High School Diploma required, • Bilingual (Spanish) required, • 1-2 years patient contact/scheduling experience, • Demonstrated knowledge of HIPAA compliance and requirements, • Ability to exhibit computer proficiency in Microsoft and EMR platforms and programs. ???? Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE or low-cost employee-only healthcare coverage option is also available. ????️‍????️‍????️‍???? Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family. ???? Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most. ???? Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose! ???? Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years. ???? Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being. ???? Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck. ???? Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable! ???? Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development. ???? Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness. ???? Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them. ???? Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.

Job DescriptionCustomer Service Representative - Located in Pearland, TX Are you someone who thrives on connecting with people, enjoys persuasive conversations, and knows how to stay cool under pressure? Are you the kind of person who lights up a room, can guide a conversation with ease, and loves the satisfaction of helping someone make the right decision? If so, this Customer Service Representative role might be the perfect fit for you! As part of our customer engagement team, you'll be the voice of the brand—whether it's answering questions, resolving concerns, or guiding customers toward the right product or service. You’ll be more than just support; you’ll be a trusted advisor, a problem-solver, and a closer. About You: • You genuinely enjoy talking to people and building authentic, lasting relationships, • You’re confident explaining products, services, and promotions—even when challenged with tough questions, • You’re self-motivated, goal-oriented, and take pride in achieving (and exceeding) your performance targets, • You bring high energy, professionalism, and positivity to every interaction—yes, even before your first cup of coffee, • You’re a team player who thrives in a collaborative, supportive environment but can also work independently without missing a beat, • You have strong listening skills and can read between the lines to identify what a customer truly needsWhat You’ll Do:, • Act as the first point of contact for inbound and outbound customer communication across phone, email, and chat, • Learn about customers’ needs, ask thoughtful questions, and recommend tailored solutions that meet their goals, • Educate potential buyers about our products, features, and limited-time offers in a clear and engaging way, • Guide customers through the decision-making process and assist in closing new business opportunities, • Follow up with interested leads, provide timely responses, and nurture relationships to drive conversions, • Accurately log conversations, feedback, and sales activities in our CRM system, • Collaborate with team leads to identify trends, share customer insights, and continuously improve our messaging and service approach, • Maintain a friendly, solution-oriented demeanor even in challenging or fast-paced situationsYou’ll Need:, • Excellent communication skills, both verbal and written—you know how to speak clearly and write professionally, • A natural curiosity and willingness to learn about our offerings and how to position them, • Tech-savvy enough to navigate web-based tools, CRM platforms, and basic troubleshooting processes, • A high school diploma or GED required; college coursework in business, marketing, or communications is a bonus, • Previous experience in customer service, inside sales, retail, or call center work is helpful—but not required; we provide comprehensive training for motivated candidatesWhat You’ll Get:, • A competitive hourly rate plus performance bonuses, • Paid training and opportunities for continuous learning and development, • Flexible scheduling, including evenings and weekends if needed, • A supportive and inclusive team environment that celebrates wins, • Career advancement potential in sales, customer success, or account management

Job Description We're hiring a Data Entry Clerk & Customer Service Representative to keep information accurate while delivering top-notch support to our customers. This position offers a mix of focused, detail-driven work and engaging customer interaction in a dynamic, team-oriented environment. Responsibilities • Accurately input, update, and maintain data across various systems with attention to detail, • Review and verify data for accuracy, completeness, and consistency, • Generate basic reports and assist in preparing data for internal analysis, • Respond to customer inquiries via phone, email, or chat in a professional and timely manner, • Resolve customer concerns with empathy and a solutions-focused mindset, • Communicate product, service, and policy information clearly and effectively, • Document all customer interactions and feedback to support service and process improvements, • High school diploma or equivalent; additional education is a plus, • Strong typing and data entry skills with high accuracy, • Excellent written and verbal communication skills, • Proficient in Microsoft Office (Word, Excel, Outlook); experience with CRM systems is a plus, • Highly organized with the ability to multitask and prioritize #zr

Job Description We want to hire YOU! We're currently adding several Customer Support Specialist to our growing team. In this role, you'll be the first point of contact for customers, helping to answer questions, resolve concerns, and ensure a smooth experience from start to finish. Responsibilities: * Maintain a professional, empathetic, and friendly attitude with customers * Respond promptly to inquiries through phone, email, or chat * Develop a solid understanding of our products and services to answer questions accurately * Process orders, forms, and applications in an organized manner * Keep detailed and up-to-date records of all customer interactions * Collaborate with colleagues to solve problems and improve service processes * Share feedback and ideas to enhance the customer experience Requirements: * High school diploma or GED equivalent * Prior customer service experience preferred * Proficient in computer use and data entry * Bilingual (English/Spanish) preferred Want to be considered for this opening immediately? Call our office at 713-680-9898! Candidates already registered with us, please send an updated resume to and reference the job title. If you are not already registered, please apply by clicking the "Apply Now" button. #zr

Job Description We're hiring Hybrid Call Center Representatives! This position offers the best of both worlds, a mix of in-office collaboration and remote flexibility. If you have strong communication skills, enjoy problem-solving, and are comfortable with technology, we want to hear from you. In this role, you'll handle customer inquiries, process orders, and ensure each customer receives timely, professional assistance. You'll work closely with your team both on-site and virtually to maintain high standards of customer satisfaction and efficiency. Responsibilities: * Provide courteous, accurate, and professional support to customers via phone, email, and chat * Respond promptly to inquiries and follow up to ensure resolution * Process orders, forms, applications, and requests * Maintain organized and detailed records of customer interactions * Collaborate with team members and management in both in-office and remote settings * Share feedback to improve customer service procedures and systems Requirements: * High school diploma or GED required * Prior experience in customer service or administrative support * Proficient with computers, email, and CRM systems * Excellent written and verbal communication skills * Ability to work both independently and collaboratively * Bilingual in English and Spanish preferred Want to be considered for this opening immediately? Call our office at 713-680-9898! Candidates already registered with us, please send an updated resume to and reference the job title. If you are not already registered, please apply by clicking the "Apply Now" button. #zr

Job DescriptionRole SummaryAre you passionate about coffee, connecting with people, and delivering great customer service? Katz Coffee is looking for the perfect Coffee Concierge (Customer Service Representative) to put the heart in our customers' experience. As a Coffee Concierge, your day begins with a fresh cup of our finest brew and a quick check of your inbox to see what orders and inquiries have come in overnight. Throughout the day, you’ll field calls and emails from a variety of customers—restaurants finalizing their weekly orders, coffee shops asking about seasonal blends, offices restocking their breakroom essentials, and occasionally an individual looking for advice on their next favorite cup. You’ll process orders with precision, answer questions with expertise, and provide tailored recommendations ensuring every customer feels like family. If you can brew up charm, compassion, and efficiency in every interaction, this is the perfect role for you! Since 2003, we’ve been honored to serve many of Texas's highly-acclaimed chefs, restaurants & coffeehouse owners. Now shipping our Liquid Love all over the US, we specialize in small-batch, custom roasting, with a focus on sourcing the finest coffee beans from farmers around the world. Our ultimate goal is to achieve perfection on every cup. Responsibilities • Customer Support & Sales: Engage with customers via phone, email, and chat to answer questions, resolve concerns, and guide them to the perfect coffee solutions., • Order Management: Process orders efficiently and accurately, ensuring a seamless experience from bean to brew., • Relationship Building: Foster long-term relationships with customers by understanding their preferences and anticipating their needs., • Product Expertise: Stay up-to-date on all our coffee blends, brewing methods, and equipment to provide tailored recommendations., • Problem Solving: Address customer challenges with creativity, patience, and empathy., • Upselling & Cross-Selling: Identify opportunities to enhance customer orders with additional products or services they’ll love., • Team Collaboration: Work closely with sales, operations, and marketing teams to ensure a unified and delightful customer journey.Qualifications, • Passion for Coffee: A love for coffee is essential; professional coffee knowledge is a bonus (but we’ll happily train you!), • Experience: customer service experience required, bonus points for Coffee, Beverage, Food or Hospitality industries, • Latte Love for Customers: You love connecting with people and simplifying hard conversations., • Communication Skills: Exceptional verbal and written communication skills., • Organization: The ability to juggle multiple tasks without spilling your coffee., • Attention to Detail: Please include the phrase "hawk-like" in your cover letter to show you've read this job description carefully., • Tech Savviness: Familiarity with CRM systems, order management software, and basic Microsoft Office skills., • Problem Solver: Quick on your feet and able to find solutions that keep customers smiling., • Team Spirit: A collaborative mindset and a willingness to support your team in all things caffeinated and beyond.

Job Description The IT Specialist will provide timely and professional resolution of user requests for help and other services. They play a crucial role in providing technical support for end users and ensuring smooth operations for client’s organization. Additionally, they assist in the creation and upkeep of IT documentation and procedures, contributing to the overall efficiency of the company's IT support. Mission The IT Specialist is responsible for providing desktop and network administration support to client’s and remote users. Candidates should have some experience with desktop hardware, software applications, operating systems, and network connectivity. Candidates should be customer-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. This position requires someone that can follow a problem to its resolution and assist with providing root cause for severe and recurring issues. How Success Is Measured Timely resolution of technical issues and proactive identification of potential problems. Client satisfaction and feedback on the quality of service provided. Contribution to team collaboration, knowledge-sharing, and continuous improvement initiatives. Responsibilities include but are not limited to the following: · Provide professional and friendly support consistently via telephone, email, chat and remote connections. · Identify and communicate issue clearly to the customer, indicating specifics on the issue, and what was the resolution to the issue. · Create and manage tracking tickets according to Service Desk standard operating procedures. · Triage, diagnose, and resolve computer hardware and software issues. · Resolve issues where possible and assign issues to the correct support team when resolution is not possible. · Execute standard escalation procedures based on issue priority. · Tracking recurring problems and escalating them to management in a timely manner. · Coordinate the installation of hardware and software · Contribute to all Service Desk process and technical documentation. · Participate in Quality Assurance by calling clients a ticket is closed to ensure that they are satisfied with the service. · Available 24/7 to respond to emergency situations. Qualifications: • Excellent customer service and interpersonal skills, • Ability to communicate via email and tickets in English., • Highly self-motivated and detail-oriented, • Ability to effectively prioritize and multi-task in a high-pressure environment., • Strong background in Windows client operating systems, standard desktop applications, and user account management., • Working knowledge of network support issues, • Working knowledge of remote working systems and support, • Ability to work in a team-oriented collaborative environment., • At least 1 year of Service Desk Experience required, 2 or more years preferred., • At least 2 years of Customer Service experience required, 3 or more years preferred., • Ability to install, configure and troubleshoot Windows client operating systems. Benefits: Health Dental Vision 401k Experience • MSP experience preferred, • Experience working with Microsoft Exchange, • 3+ years of job-related experience Preferred Certifications: Microsoft Professional, CompTIA A+, Microsoft Fundamentals

Job Description Job Title: Client Support Agent Location: United States, United Kingdom, Australia, New Zealand, Mexico, Caribbean islands, or Europe Job Type: Full-time / Remote Job Description: Join Xperience Xscape Travels as a Client Support Agent! We are looking for friendly and coachable individuals to provide excellent support to our customers. No prior experience needed — we offer full training. Your role will be to handle customer inquiries, resolve issues, and ensure our clients have a smooth experience with our travel services. Responsibilities: * Respond to customer inquiries via phone, email, and chat * Resolve issues related to bookings, cancellations, and changes * Provide information about travel products and services * Handle customer concerns in a professional manner * Maintain detailed records of customer interactions * Ensure all customer support requests are addressed promptly and professionally * Follow up on customer feedback to ensure satisfaction Requirements: * Must be coachable and eager to learn * No experience required — full training provided * Strong communication skills and professional phone etiquette * Must be located in the United States, the United Kingdom, Australia, New Zealand, Mexico, the Caribbean islands, or Europe * Basic computer and internet proficiency * Ability to multitask and manage time effectively What We Offer: * Full training provided * 100% remote work * Flexible schedule * Competitive pay * Growth potential in a growing company

Job DescriptionBenefits • Paid Time Off & Paid Company Holidays, • Medical, Dental, Vision & Life Insurance, • Flexible Spending Account (FSA), • 403(b) Retirement Plan with Company Match, • Short-Term & Long-Term Disability, • $0 Copay for Legacy Provider visits, • $0 Copay for prescriptions filled at Legacy Pharmacies, • Travel Insurance & Pet Insurance, • Subsidized Gym Membership Bilingual Patient Access Specialist - Job Overview Schedule: Monday-Friday (7AM-5PM) Get ready to dive into an awesome adventure as a Patient Access Specialist I, where you’ll be the shining star in transforming patient interactions! At Legacy Community Health, we're all about creating fun and memorable experiences for our patients. You'll be the superhero who harnesses cutting-edge communication to make every interaction spectacular! • Use techie magic to schedule appointments and share vital info with pizazz., • Deliver exceptional, professional, and spirited contact like a pro., • Be at the heart of impactful community engagement and healthcare access., • Enjoy a collaborative, groovy work environment that encourages growth., • Soar to new heights through cutting-edge methodologies and challenges., • Team up with a crew that's all about endless innovation and positive vibes.Key Responsibilities, • Effortlessly groove with inbound and outbound calls in our vibrant, tech-savvy call center., • Show off your commitment to innovation and stellar patient service!, • Roll with a structured framework, keeping agility and punctuality in check., • Use savvy skills to schedule patient appointments with precision and style., • Chit-chat about referrals, insurance, and eligibility status for seamless patient access., • Stay ahead of the curve with the latest in patient communication magic., • Flex those problem-solving muscles and make the most of digital resources., • Wow us with advanced communication techniques across any platform., • Keep clinical teams in the loop with the latest data using fab communication methods., • Perfectly input data, ensuring smooth sailing with digital systems., • Master multitasking in a fast-paced, tech-enhanced environment.Minimum Qualifications, • Have a high school diploma or equivalent? Check!, • 1-2 years of customer service experience under your belt, especially in a clinical setting, is a bonus!, • Rock a strong orientation towards customer service excellence., • Be a professional, articulate, and tech-savvy communicator., • Nail handling multiple callers and tasks with cool digital tools., • Bring amazing verbal and written communication skills to the table., • Show off accurate data entry, keyboard typing, and mouse navigation skills., • Proficient in MS Windows, Email, and digital forms? Awesome!, • Patient scheduling experience and knowledge of medical and insurance terminology preferred. Powered by JazzHR bUFyVpUri3

Job Description Jewelry Consultant - Houston, TX Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Houston - Montrose, TX showroom location. What you’ll do: Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer. • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area., • Use our ERP system to manage your tasks and communicate cross-functionally., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise. At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Quarterly bonuses for achieving sales targets, plus additional bonuses for exceeding goals and monthly bonuses for top sales reps., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid., • Pre-Tax Commuter Benefits. #IND333 How to Apply & What to Expect: Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . 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