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  • George Torpe, Inc.
    Customer Service Representative
    Customer Service Representative
    4 days ago
    Full-time
    Manhattan, New York

    We are seeking a friendly, detail-oriented Customer Service Representative to provide excellent support to our customers. The ideal candidate will handle inquiries, resolve issues efficiently, and ensure customer satisfaction with every interaction. Key Responsibilities: Respond promptly to customer inquiries via phone, email, chat, or in person. Provide accurate information about products, services, and company policies. Resolve customer complaints and issues in a professional and timely manner. Maintain customer records and document interactions in the system. Process orders, forms, and applications accurately. Follow up with customers to ensure their needs are met and satisfaction is achieved. Collaborate with other departments to address complex or escalated issues. Continuously update knowledge of company products and promotions. Qualifications: High school diploma or equivalent; associate’s or bachelor’s degree preferred. Proven experience in customer service or a related field is an advantage. Excellent communication and interpersonal skills. Strong problem-solving and multitasking abilities. Proficiency in basic computer applications and CRM systems. Positive attitude, patience, and empathy when dealing with customers.

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  • J & A, INC.
    Technical Support Specialist
    Technical Support Specialist
    11 days ago
    $26–$30 hourly
    Full-time
    New York

    We are seeking a dedicated Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a crucial role in providing technical assistance and support to our customers. This position offers the opportunity to work in a dynamic and fast-paced environment where your problem-solving skills will be put to the test. Responsibilities: Respond to customer inquiries and provide technical support via phone, email, or chat Troubleshoot technical issues and provide timely solutions Document and track customer issues to ensure timely resolution Collaborate with internal teams to escalate complex technical problems Assist in the testing and implementation of software updates Requirements: Bachelor's degree in Computer Science or related field Proven experience in technical support or help desk roles Strong knowledge of operating systems, networking, and hardware Excellent communication and problem-solving skills Ability to work independently and as part of a team Benefits: Competitive salary and benefits package Opportunity for professional growth and development Collaborative and inclusive work environment Flexible work schedule

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  • TaxVance LLC
    Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    1 month ago
    $16–$18 hourly
    Part-time
    Sunset Park, Brooklyn

    For more than 30 years, TaxVance has been serving our community with care, trust, and dedication. What began as a family-based service has grown into a mission-driven company committed to helping individuals, families, and small businesses thrive. We go beyond tax preparation — providing support with bookkeeping, financial guidance, and immigration-related documentation to ensure our community feels seen, supported, and empowered. Our team understands the challenges many face navigating complex financial and legal systems, which is why compassion, respect, and cultural understanding are at the heart of everything we do. At TaxVance, our promise is simple: to stand alongside our clients as partners in their growth and peace of mind. Whether it’s filing taxes, supporting a business, or helping families with immigration paperwork, we are here to uplift, guide, and create lasting impact. Role Overview: We are seeking a proactive and empathetic Customer Service Representative (CSR) to join our team. As the first point of contact for clients, you will handle inquiries, resolve issues, and ensure a smooth customer experience from start to finish. Your role will be essential in building trust, strengthening client relationships, and supporting the growth of TaxVance. Key Responsibilities: • Serve as the primary point of contact via phone, email, chat, and social media., • Respond to client inquiries regarding tax filings, bookkeeping, and general service questions., • Assist clients in navigating the TaxVance platform, uploading documents, and completing forms., • Escalate complex cases to tax specialists or managers while ensuring follow-up., • Track client interactions and maintain accurate records in CRM/automation systems., • Identify common issues and provide feedback to improve customer experience and workflows., • Uphold professionalism, empathy, and discretion in all communications. Qualifications • Required:, • Previous experience in customer service, call center, or client-facing role., • Excellent communication skills in English and Spanish (bilingual)., • Strong organizational skills and attention to detail., • Comfort using digital tools (CRM, email, chat platforms, cloud storage)., • Ability to remain calm and empathetic under pressure., • Preferred:, • Experience in financial services, tax preparation, or bookkeeping support., • Familiarity with automation platforms (e.g., Make.com, n8n, or similar)., • Knowledge of U.S. tax basics is a plus. What We Offer • Competitive base salary + performance incentives., • Training and professional development opportunities., • Growth path into specialized financial service or operations roles., • Being part of an innovative, community-focused company on a mission to simplify finance. At TaxVance, our promise is simple: to stand alongside our clients as partners in their growth and peace of mind. Whether it’s filing taxes, supporting a business, or helping with immigration paperwork, we are here to uplift, guide, and create lasting impact in our Latinx community for years to come. Apply today!

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  • SouthEnd psychiatry
    Customer Support Agent
    Customer Support Agent
    2 months ago
    $26–$28 hourly
    Full-time
    East Bronx, The Bronx

    SouthEnd Psychiatry is a growing mental health practice dedicated to providing compassionate, accessible, and patient-centered care. We are seeking a Customer Support Agent to join our team. This role is the first point of contact for patients and prospective clients, ensuring a smooth and supportive experience from the moment they reach out. Key Responsibilities • Respond to patient inquiries via phone, email, and chat in a timely and professional manner., • Assist with scheduling appointments, verifying insurance, and updating patient records., • Provide information about services, treatment options, and policies., • Escalate complex concerns to clinical or administrative staff when necessary., • Maintain confidentiality in compliance with HIPAA and organizational policies., • Track and document all interactions accurately in the system., • Contribute to a positive and supportive patient experience. Qualifications • High school diploma or equivalent required; associate’s degree preferred., • 1–2 years of experience in customer service, call center, or healthcare support., • Strong written and verbal communication skills., • Empathy, patience, and professionalism when engaging with patients., • Ability to multitask, prioritize, and work independently in a remote setting., • Familiarity with healthcare or mental health services preferred., • Proficiency with scheduling systems, EMRs, or CRM tools a plus. What We Offer • Competitive hourly pay or salary, • Remote-friendly work environment, • Health, dental, and vision benefits (for eligible employees), • Paid time off and holidays, • Training and career development opportunities, • The opportunity to make a meaningful impact on patient care

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