97 Best chat email support Jobs in New York, NY (April 2025)

Job Description Role Overview: About Us: Mtech Distributors is a leading nationwide provider of POS systems, payment processing solutions, ATM services, and back-office technology. We deliver white-glove service in a fast-paced, ever-evolving environment, supporting small businesses with best-in-class products like SuperSonic POS, Userve POS, and Figure POS. Position Overview: We’re seeking a full-time Technical Support Specialist to join our support team. This position is primarily based at our Brooklyn office, five days a week, with occasional field visits (1–2 days as needed) to assist with installations, training, and on-site support. No prior experience with our systems is necessary — we’ll provide full training. We’re seeking someone tech-savvy, reliable, and motivated, who can communicate clearly, solve problems with confidence, and bring positive energy to the team. What You’ll Do: Provide customer support via phone, chat, and email — acting as the front line of Mtech for our diverse client base. Troubleshoot POS systems, payment terminals, networking, and wiring issues. Configure basic networking settings (IP/static IPs, firewall adjustments, port forwarding, etc.). Assemble, test, and manage POS equipment and maintain organized inventory. Travel to client sites to install systems and train users (occasional light physical labor and ladder use required). Participate in occasional out-of-town, same-day-return service visits (travel expenses covered). What You Bring: Strong written and verbal communication skills. A friendly, patient, and problem-solving mindset. Basic understanding of IT concepts — IP addresses, routers, wiring, etc. Familiarity with Microsoft Excel. A valid driver’s license and reliable vehicle. Ability to lift up to 50 lbs. and perform light fieldwork as needed. Team-player attitude and a willingness to learn. Position Details: Job Type: Full-time Hours: Up to 40 per week (weekend rotation required) Location: Based in Brooklyn, NY – local travel required Benefits: Competitive pay Paid vacation time Year-end bonus Long-term growth opportunities Friendly, fast-paced work environment

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Ultimate Dynamic

Customer Service Assistant

Our community is a premier consulting firm in the hospitality, retail, and school industries. We are structured like a family. We embrace the law of attraction, bringing together high-energy, dedicated professionals who share our vision. We look for people that wants stability, growth, and be part of a vision that fulfills purpose. Our focus is on empowering others to succeed through expert advice and dedicated support. We're Hiring: Customer Service Representative! Are you passionate about providing exceptional customer service experiences, helping others, and thriving in a fast-paced environment? If so, we want YOU to join our team Responsibilities: Provide excellent customer service via phone, email, and chat Assist customers with inquiries, orders, and problem resolution Maintain positive and professional attitude at all times Process transactions and update customer accounts Collaborate with team members to improve service efficiency Here, we opened this opportunity February 10th 2025. We will be receiving resumes from now into the next 3 weeks. We will be starting our phone interviews during that time within a week of your application. We will be starting our face to face interviews February 11th 2025 Available shifts: Morning - 7am-3pm, 8am-4pm, 9am-5pm Afternoon - 12pm-8pm, 1pm-9pm, 2pm-10pm, 3pm-11pm, 4pm-12am We're looking for candidates that has strong communication, a customer-first mindset with a friendly attitude, and the ability to multitask and work efficiently under pressure If interested, submit your resume and we will reach out to you a.s.a.p

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New York University

Customer Service Representative (CSR)

A Customer Service Representative (CSR) is responsible for interacting with customers to address their needs, answer questions, resolve issues, and provide product or service support. The role is pivotal in maintaining a positive relationship between the company and its customers, ensuring customer satisfaction and loyalty. Below is a detailed description of the responsibilities, skills, and qualifications for a typical Customer Service Rep The Customer Service Representative will serve as the primary point of contact for customers, handling inquiries, resolving complaints, processing orders, and providing product or service information. The role involves clear communication, problem-solving, and maintaining a high standard of customer care to enhance customer satisfaction. Key Responsibilities: - Respond to customer inquiries via phone, email, live chat, or social media channels in a timely and professional manner. - Provide accurate information about products, services, and policies to customers. - Address and resolve customer complaints effectively and empathetically, aiming for a first-call resolution. - Assist customers with order placements, tracking, modifications, returns, and refunds. - Maintain detailed records of customer interactions, transactions, comments, and complaints. - Collaborate with other teams (e.g., sales, technical support, and management) to address complex customer needs. - Identify opportunities to improve service processes and contribute to customer experience enhancements. - Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction scores, and issue resolution rate. - Stay informed about product updates, company policies, and industry trends to provide accurate and helpful assistance. Skills and Qualifications: - Communication Skills: Excellent verbal and written communication abilities to convey information clearly and interact effectively with customers. - Problem-Solving: Ability to identify issues, think critically, and provide solutions in a timely manner. - Empathy and Patience: Strong interpersonal skills to handle customer concerns with understanding and composure. - Attention to Detail: Accurately document interactions and handle customer accounts with a high degree of accuracy. - Multitasking: Capability to manage multiple customer requests simultaneously while maintaining quality service. - Technical Proficiency: Comfort with using customer service software, databases, and Microsoft Office or other related tools. - Time Management: Efficiently manage time to meet deadlines and performance metrics. - Adaptability: Ability to adjust to changes in customer needs, company policies, or technology. Education and Experience: - High school diploma or equivalent; associate or bachelor’s degree preferred. - Prior experience in customer service, sales, or related roles is advantageous but not always required. - Knowledge of CRM (Customer Relationship Management) software is a plus. - Work Environment: Customer Service Representatives may work in various settings, such as call centers, retail environments, or from home as remote agents. The role often involves sitting for extended periods, using a computer, and having direct communication with customers through various channels. Career Path: With experience, a Customer Service Representative may advance to roles such as Customer Service Manager, Team Lead, Account Manager, or even positions in sales or marketing. Compensation and Benefits: Compensation can vary based on experience, location, and company, but typically includes a competitive salary, benefits such as health insurance, paid time off, and potential performance bonuses

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National Homeowner-Landlord Association

Pelham Bay, The Bronx

Please add your # or email in the beginning of your chat message if you wish to apply... NHLA is a forward-thinking organization dedicated to supporting small landlords and homeowners who need assistance with their properties. We are currently seeking a committed long-term Executive Assistant to support our leadership team, including the President, CEO, and Owner. This role offers a unique opportunity to contribute to the company's daily operations and future growth while demonstrating a strong work ethic, ambition, and initiative. The ideal candidate will possess organizational skills, some accounting knowledge, and proficiency in Microsoft Office and Adobe Suite. Bilingualism, preferably in Spanish, is required to communicate effectively with our diverse clientele. In this role, you will be responsible for high-level administrative support, managing calendars, coordinating travel, and preparing reports and presentations. You will also assist with basic accounting tasks, maintain organized files, and collaborate with team members to improve overall efficiency. We value excellent communication, professionalism, and commitment, and are looking for someone with a proactive attitude toward problem-solving. If you are motivated and eager to grow with our company, we encourage you to apply. Join us in fostering a supportive, collaborative team environment! In conclusion, I am committed to not only promoting your strengths and achievements but also fostering an environment where you can continue to thrive and develop. By providing ongoing support, mentorship, and opportunities for professional growth, I aim to ensure that you reach your full potential and contribute even more significantly to our collective success.

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