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Job Description The Technical Engagement Specialist is responsible for being the single point of contact for elevated technical issues with residential or commercial services’ clients, when those issues cannot be resolved by other call center employees. They will handle all aspects of the customer relationship with a primary focus being on providing white glove service and trouble resolution • Handles direct inbound calls from Residential, HBS (Business), and Hospitality customers., • Serves as the first level of Trouble support for all services., • Serves as a secondary route choice for all other Service Center activities, including new order request, billing assistance, etc., • Review scheduled trouble tickets for possible remote resolution., • Perform follow-up testing, and/or troubleshooting to assist customers with the most accurate and timely response to their technical support issue(s)., • Troubleshoot and solve Tier 1 issues, escalate where needed, and follow-up promptly to ensure client expectations are not only met but exceeded., • Phone, chat and email contact with customers to make recommendations on services and resolve issues., • Resolve customer questions or problems via telephone in areas of system configuration/setup, product functionality, and bugs/enhancements., • Serve as primary support liaison between Hotwire Communications and our residential customers., • Possess thorough knowledge of Hotwire Communications product line and other applications utilized by customers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. • Ability to speak clearly using grammatically correct English (Other language skills a plus), • Must have a High School Diploma or, • Must have a minimum of 2 years’ relevant work experience in customer service, telecommunications, and technical support, • Strong communication and organizational skills, • Ability to work nontraditional schedules/shifts, including evenings, weekends and holidays Additional requirements for remote positions:, • A quiet workplace so you can focus on delivering excellent service to our customers, • Must have DSL or high speed internet service with a minimum speed 25 MB/s, preferred upload speed 50 MB/s, • Candidates must provide and meet all technical requirements prior to the first day of training BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: • Comprehensive Healthcare/Dental/Vision Plans, • 401K Retirement Plan with Company Match, • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!), • Paid Volunteer Time, • Paid Parental Leave, • Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service, • Employee Referral Bonuses, • Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Position Summary: AlphaStaffHCM is seeking a Human Resources Generalist (HRG) who provides a broad array of support to clients across all states through virtual contact (phone and email) and onsite visits. The HRG supports our Human Resources team and clients by providing HR support, service plan follow-up, and assessing the organizational needs of key accounts. Responsibilities: The primary responsibilities of the role include, but are not limited to: • Serve as an HR consultant to clients by providing guidance and support on employee relations issues such as performance appraisals, performance improvement plans, investigations, terminations, and reporting on outcomes to ensure clients are using HR best practices and reducing risk to their organization., • Guide clients in identifying problems, exploring solutions, and assisting them with implementing agreed-upon strategies., • Support clients in developing company policies and leveraging HR vendor platforms, such as background checks, job postings, ATS, salary surveys, LMS, and HRIS onboarding., • Develop state- and federally compliant employee handbooks with our handbook builder tool., • Conduct training sessions and client webinars on systems and other HR-related topics., • Work with internal and external users of HRIS to understand users’ needs and identify action items and solutions., • Provide technical support to clients, administer employment verifications, assist with labor law posters, supply compensation reports, manage password resets, and handle COI requests by coordinating with the appropriate team., • Provide support to the Client Services team on Salesforce case follow-up and closure., • Continually update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal and professional networks, and participating in professional organizations., • Perform other related duties as assigned. Qualifications: Education & Experience • Bachelor’s degree., • Minimum of 3 years of experience as an HR Generalist, administering leave requirements and other legal protections afforded by the FMLA, ADA, state, and other applicable laws., • Knowledge of state and federal laws, regulations, and HR management practices., • Experience researching state websites for HR laws, locating HR sample forms, and assessing the validity of resources., • Must have a quiet, professional home office (if not on-site) and be willing to travel based on client location., • Multi-state experience (Desirable)., • Background in client services or account management (Desirable)., • Presentation or public speaking experience, particularly conducting group education in person or via webinar (Desirable)., • Specialized training in employee relations, learning and development, payroll, leave management, employee benefits, and workers’ compensation (Desirable)., • Bilingual in Spanish – preferred (Desirable). Skills & Competencies • High learning aptitude; comfortable and adaptable in new situations., • Strong commitment to outstanding customer service., • Excellent planning, written and verbal communication, and follow-up skills., • Proficient in Microsoft Office Suite., • Strong analytical, problem‑solving, organizational, and time‑management abilities., • Cloud‑based application proficiency (Desirable), including:, • HRIS, CRM, ATS, Talent Management, Performance Management, • Document Management systems (SharePoint, Dropbox, Drive), • Social media platforms, • Chat and video platforms (Teams, Zoom), • Salesforce. Work Environment This position is primarily office-based, with work performed on a computer in either a corporate office or a remote home office setting. The role may require using telephones, participating in virtual or in-person meetings, attending company events, and completing training sessions. The environment is designed to be accessible and inclusive, and reasonable accommodations will be provided as needed to support individuals with disabilities. What We Offer We are proud to provide a comprehensive and competitive total rewards package designed to support your health, financial security, and overall well‑being. Highlights include: Competitive Compensation • salary package aligned with experience and market standards. Robust Benefits Package • Medical Insurance: More than 80% employer‑covered for employees and approximately 56–66% employer‑covered for dependents (varies by United Healthcare plan)., • Dental & Vision Coverage, • Long‑Term Disability: 100% employer‑paid, • Supplemental Insurance Options, • HSA & FSA Eligibility:, • Includes a $1,000 employer HSA contribution for eligible plans, • Pet Insurance, • Legal Discount Plan, • And more Retirement Benefits • 401(k) plan with company contribution Wellness & Work-Life Support Your holistic well‑being matters to us. We offer: • A year‑round wellness event calendar, • Wellness challenges, • Employee Assistance Program (EAP) for confidential support, • Employee discount program, • A culture that encourages balance and personal wellness Paid Time Off • Generous PTO, • Paid holidays, • Floating holiday, • Volunteer time off, empowering you to give back Company Overview: Since 1997, AlphaStaffHCM has delivered HR outsourcing solutions to thousands of small and medium-sized businesses across the country, as well as some large organizations. AlphaStaffHCM is majority-owned by its management team, giving it the freedom to invest in its employees and client relationships to drive long-term value. With a dynamic, adaptable approach, we continually find the best solutions to meet our clients’ needs. We help our clients improve talent management, compliance, employee benefits, and HR technology by creating tailored solutions. Our experienced leadership team comprises thought leaders in the human capital management and insurance sectors. We are constantly looking for “athletes” – driven and passionate individuals, to join our dynamic team. Our company culture emphasizes diversity and a collaborative environment where everyone’s opinion is valued. As a team, we have one mission: to create Raving Fans with every interaction as we help our clients solve day-to-day human capital challenges better, faster, and smarter. Disclaimers: AlphaStaff, Inc. is an Equal Employment Opportunity (EEO) employer and does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws. AlphaStaff, Inc. also prohibits harassment of applicants or employees based on any of these protected categories. To help ensure a safe, healthy, and productive work environment for our employees and others, to protect company property, and to ensure efficient operations, AlphaStaff, Inc. has adopted a policy of maintaining a workplace free of drugs and alcohol. Employees and applicants may be requested to submit to drug and alcohol testing in accordance with applicable law. AlphaStaff, Inc. complies with the Family and Medical Leave Act (FMLA) and provides eligible employees with leave as required by law. AlphaStaff, Inc. also adheres to the Employee Polygraph Protection Act (EPPA), which prohibits polygraph or lie detector testing of employees except where permitted by law. This job posting is a corporate role within AlphaStafHCMf’s internal team and is not associated with client-facing staffing services but is intended for hiring within our internal operations. CCPA Notice can be found at:

Job Description About GOVIS GOVIS LLC is a U.S.-based travel services company specializing in visa and travel document preparation services. As a licensed travel agency (Florida Seller of Travel Ref. No. ST45626), GOVIS helps international travelers efficiently prepare and submit visa applications for multiple destinations worldwide. Our mission is to simplify the visa application process through technology, expertise, and outstanding customer service. Position Overview GOVIS is seeking a highly motivated Customer Support Agent to assist customers throughout their visa application process. The ideal candidate will provide professional, friendly, and efficient support to customers via email, chat, and phone while ensuring all inquiries are handled promptly and accurately. This role is ideal for someone who enjoys helping people, has strong attention to detail, and thrives in a fast-paced online service environment. Key Responsibilities • Respond to customer inquiries via email, chat, and phone regarding visa applications and travel document services., • Assist customers with application requirements, documentation, and submission processes., • Provide clear guidance on visa procedures, timelines, and eligibility requirements., • Monitor and update customer tickets through the support system., • Follow up with customers regarding missing documents or application updates., • Maintain accurate records of all interactions with customers., • Escalate complex issues to senior staff when necessary., • Ensure customers receive professional and timely service at all times., • Located in the United States., • Excellent written and verbal English communication skills., • Strong customer service mindset with the ability to remain calm and professional., • High attention to detail and organizational skills., • Ability to multitask and manage multiple customer requests simultaneously., • Comfortable working with online systems, ticketing platforms, and web-based tools., • Previous experience in customer support, travel services, or visa processing., • Experience with CRM or ticketing systems (e.g., osTicket, Zendesk, Freshdesk)., • Knowledge of international travel documentation or visa processes., • Remote work environment., • Competitive salary., • Opportunity to work in an international travel services company. Interested candidates should submit their resume and a brief cover letter outlining their customer service experience and availability. Company DescriptionAbout GOVIS GOVIS LLC is a U.S.-based travel services company specializing in visa and travel document preparation services. As a licensed travel agency (Florida Seller of Travel Ref. No. ST45626), GOVIS helps international travelers efficiently prepare and submit visa applications for multiple destinations worldwide. Our mission is to simplify the visa application process through technology, expertise, and outstanding customer serviceAbout GOVIS\nGOVIS LLC is a U.S.-based travel services company specializing in visa and travel document preparation services. As a licensed travel agency (Florida Seller of Travel Ref. No. ST45626), GOVIS helps international travelers efficiently prepare and submit visa applications for multiple destinations worldwide. Our mission is to simplify the visa application process through technology, expertise, and outstanding customer service

Applications ONLY accepted on laptops or desktop computers! Overview: Omni supports many clients in a variety of industries, including many of the Fortune 500. Omni is looking to contract with qualified independent contractors who will provide phone and customer support services. If you contract with Omni, you’ll interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs. Schedule: ⏰ Majority of available hours are during weekdays and daytime 🗓️ Opportunity to create a schedule that works best for you (within client / contract hours of operation) Earnings & Revenue: 💵 Earnings vary by client, ranging from $14 to $20 per hour 📞 Revenue is determined by your phone status when assisting customers 🤑 Additional incentives can be available based on Omni and client minimum targets Must-Have Skills for Successful Contractors: 💬 Exceptional written and verbal communication skills ✅ Proven track record in customer service and delivering outstanding customer care 🧐 Attention to detail with strong problem-solving skills 🤗 Friendly, empathetic tone, and professional demeanor 🙌 Self-motivated, proactive, and resourceful mindset 👩‍💻 Proficient in using technology, including computer applications and software. Technology & Equipment Requirements: 💻 Personal computer with a minimum of 8GB RAM (tablets like iPads, Amazon Fire, Samsung Galaxy Tab, and Chromebooks are NOT permitted) 🎧 Wired USB headset with microphone for clear communication 💨 High-speed wired internet with a minimum of 10 Mbps download speed and 5 Mbps upload speed for seamless connectivity Mobile home internet and Satellite internet service (Starklink) is NOT supported by Omni or ANY client 🖥️ Operating system of Windows 11 (some clients may accept AppleOS) 👾 Windows Defender Anti-Virus Installed and Active (other versions for AppleOS may be accepted) 🤳Smart phone needed for daily authentication. Additional equipment may be needed - check client specific details for more info Work Environment Requirements: 🤫 Quiet and dedicated work area ⌨️ No Background Noise Unapproved Locations: • Alaska, • California, • Colorado, • Connecticut, • Delaware, • Flagstaff, Arizona, • Hawaii, • Illinois, • Michigan, • Maine, • Massachusetts, • Maryland, • Minneapolis, Minnesota, • New Jersey, • New York, • Oregon, • Rhode Island, • Santa Fe, New Mexico, • St. Paul, Minnesota, • Tucson, Arizona, • Vermont, • Virginia, • Washington

Up to $45K per year / Healthcare benefits / PTO / Equipment provided - As a Customer Support Specialist at Alt Legal, you will: Provide exceptional customer service to clients through various channels such as phone, email, and chat; Be knowledgeable about our products and services in order to effect

Up to $80K per year / Benefits - As a Customer Support Specialist at Runway, you will: Provide exceptional customer service through various communication channels such as phone, email, and live chat; Respond promptly and professionally to customer inquiries and concerns; Troubleshoot and resolve tec

Health, dental & vision / 401k match / PTO - As a Customer Support Specialist, you will: Provide timely and effective customer support through various channels such as phone, email, and chat; Document and track customer interactions and issues; Troubleshoot technical problems and provide solutions;

Up to $29 per hour / Medical, dental & vision / 401k match - As a Customer Support Specialist at AIA Contract Documents, you will: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner; Use Zendesk (or other customer support software) to manage an

Customer Service Representative II - 73005582. This position performs as a team lead for customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. Interviewing customers in person and/or over the t

Job Title: Work From Home Customer Service Representative Employer: Amazon Job Description: As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance. You will provide support through various channels, including phone, email, and chat, to resolve customer inquiries and issues. Your role is essential in ensuring a positive customer experience and maintaining Amazon's reputation for excellent customer service. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat., • Resolve customer issues and complaints in a timely manner., • Provide product information and support., • Process orders and returns., • Document customer interactions and maintain accurate records., • Follow company policies and procedures. Qualifications: • High school diploma or equivalent., • Previous customer service experience preferred., • Strong communication and problem-solving skills., • Ability to work independently and manage time effectively., • Reliable internet connection and a quiet workspace.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment. Experience with tax planning and audit support. Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email.

Job Description We are looking for a Technical Product Specialist expert to join our expanding team! There are a few things we take seriously here: building an amazing product and providing the best possible service to our customers. Our clients love our product, it’s very popular and it's incredibly unique (and fun) to provide support in an environment where most interactions are very positive. This is a full-time position. You are required to be onsite in our Miramar location. As a Technical Product Specialist expert, you will use critical thinking and problem-solving skills to manage complex end-user support cases. With a thorough understanding of our product, the person in this role will have expert-level knowledge of complex workflows, integrations, automatons, issue resolution, APIs, reporting tools, and more. About The Role · Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels. (Emails and chats) · Manage and solve assigned cases by providing the best support solution given the client's needs. · Investigate the root cause of issues by isolating the problem and searching application logs. · Reference technical documentation and aid in building internal knowledge base content where gaps may be present. · Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution. · Develop regular reports to understand the health and quality of our platform. · Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touchpoints. Your Experience & Skills · Experience in technical support; B2B is preferable · Experience with inspecting and diagnosing web applications, mobile applications (HTML/CSS) · 2-5 years of experience in technical support/operations experience · High experience supporting customers via email, phone and chat · Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution. · Basic code understanding · Data entry experience is required · Excellent interpersonal skills and multitasking abilities · Superb written and verbal communication skills · Positive attitude, empathy, and high energy · Ability to take initiative and adapt Bonus skills: · Experience working with SaaS products, GraphQL APIs, Single Sign-on, and SAML is a plus What’s in it for you? · A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with · Endless career opportunities and clear paths for career development · A competitive salary · Inclusive perks and benefits · Benefits package (Medical, Vision, Dental) Call us Home: If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 150,000+ people around the globe choose to call Atento home. Atento is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Powered by JazzHR 03sgbDH6lz

Job Description Job description: We are specifically looking for bilingual candidates fluent in both English and Portuguese. This role requires strong written and verbal communication skills in both languages to effectively support our diverse customer base. Our clients love our product; it’s very popular and incredibly unique (and fun) to provide support in an environment where most interactions are very positive. This is a full-time position. As a Technical Product Specialist, you will use critical thinking and problem-solving skills to manage complex end-user support cases. With a thorough understanding of our product, the person in this role will have expert-level knowledge of complex workflows, integrations, automatons, issue resolution, APIs, reporting tools, and more. About The Role · Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels. (Emails and chats) · Manage and solve assigned cases by providing the best support solution given the client's needs. · Investigate the root cause of issues by isolating the problem and searching application logs. · Reference technical documentation and aid in building an internal knowledge base content where gaps may be present. · Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution. · Develop regular reports to understand the health and quality of our platform. · Drive overall Customer Satisfaction metrics, ensuring service quality through the case journey, providing regular updates across touchpoints. Your Experience & Skills · Experience in technical support; B2B is preferable · We are hiring bilingual Technical Product Specialists who are fluent in both Portuguese and English. · Experience with inspecting and diagnosing web applications, mobile applications (HTML/CSS) · 2-5 years of experience in technical support/operations experience · High experience supporting customers via email, phone, and chat · Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution. · Basic code understanding · Data entry experience is required · Excellent interpersonal skills and multitasking abilities · Superb written and verbal communication skills · Positive attitude, empathy, and high energy · Ability to take initiative and adapt Bonus skills: · Experience working with SaaS products, GraphQL APIs, Single Sign-on, and SAML is a plus What’s in it for you? · A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with · Endless career opportunities and clear paths for career development · A competitive salary · Inclusive perks and benefits · Benefits package (Medical, Vision, Dental) Call us Home: If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 150,000+ people around the globe choose to call Atento home. Atento is an award-winning global CX solutions company that creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Type: Full-time Benefits: • Health insurance Powered by JazzHR qYJO2Ygain

Job Description The Customer Engagement Specialist provides “white glove” support and service to our customers. The Representative will be responsible for handling a variety of calls, chats, and email communication regarding Hotwire Communication’s suite of technology services and products. RESPONSIBILITIES: • Provide technical telephone, IPTV, and Internet support to customers and answer complex questions on function and usage products., • Perform follow-up testing, and/or troubleshooting to assist customers with the most accurate and timely response to their technical support issue(s)., • Phone, chat and email contact with customers to make recommendations on Hotwire’s Service and resolve issues., • Resolve customer questions or problems via telephone in areas of system configuration/setup, product functionality, and bugs/enhancements., • Serve as primary support liaison between Hotwire Communications and our residential customers., • Possess thorough knowledge of Hotwire Communications product line and other applications utilized by customers., • Ability to speak clearly using grammatically correct English (Other language skills a plus), • Must have a High School Diploma or equivalent., • Must have a minimum of 2 years’ relevant work experience in customer service, telecommunications, or technical support, • Strong communication and organizational skills, • Demonstrate personal excellence including punctuality, integrity and accountability, • Ability to demonstrate sensitivity and compassion, • Ability to work nontraditional schedules/shifts, including evenings, weekends and holidays, • Must have ability to work independently and in a team environment, • A quiet workplace so you can focus on delivering excellent service to our customers, • Must have DSL or high speed internet service with a minimum speed 25 MB/s, preferred upload speed 50 MB/s We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: • Comprehensive Healthcare/Dental/Vision Plans, • 401K Retirement Plan with Company Match, • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!), • Paid Volunteer Time, • Paid Parental Leave, • Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service, • Employee Referral Bonuses, • Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client retention, and offer additional products and services * Provide clients with IRS support * All certification

Proven experience using customer service software, CRM systems, or providing customer support through virtual channels (email, chat, video calls).

Job Description General Description: Support the Information Technology team and assist with performing all processes and procedures necessary to ensure the safety of information systems and applications on premise and in the cloud. The Information Technology Intern assists with troubleshooting and supporting company systems, security and infrastructure. Core Duties and Responsibilities: • User support: Provide prompt and effective technical assistance to end-users via various channels such as phone, email, chat, or in-person. This involves troubleshooting hardware, software and network-related issues., • Documentation: Accurately document user interactions, technical issues and resolutions using a ticketing system to ensure proper follow-up and knowledge sharing., • Attend weekly meetings with support teams, • System Maintenance: Assist in installing, configuring and maintaining computer systems, software applications and peripheral devices., • Knowledge Base Development: Contribute to creating and updating internal knowledge base articles and user guides to facilitate efficient issue resolution and user self-service., • Hardware deployment: Assist with the deployment or moves of hardware, including setup and configuration to ensure users have the necessary tools for their roles., • Assist in organizing and maintaining the IT department’s workspace to enhance operational efficiency., • Support Inventory Management by labeling assets and maintaining the asset management system to ensure accurate tracking and up-to-date records., • Actively enrolled Senior or recent alumni from a fully accredited College/University with concentration in Information Security, Information Technology, Computer Science or similar; a minimum GPA of 3.5 Cumulative is strongly preferred, • CompTIA + Certification preferred, • Course work or basic understanding in some of the following areas desired: Endpoint Security, Network Security, and User Access Security, Application Security, Cloud Security, Data Security, • Adept at using Microsoft Office 365 (Word, Excel and PowerPoint), • Excellent communication skills and superior attention to detail

Job DescriptionCompany Description FHP Manufacturing, located in Fort Lauderdale, Florida, is a joint venture between Robert Bosch (BOSCH Group) and Carrier Corporation. FHP Manufacturing is a leader in the production of geothermal and water source heat pumps, providing some of the most efficient heating and cooling comfort solutions in the industry. Job Description The Customer Service will be responsible for driving all customer service tasks and ensuring consistent delivery of high-quality customer support and order management. This position must, but not limited to: Customer Support: • Respond to customer inquiries via phone, email, or chat in a courteous and professional manner., • Provide accurate product or service information to customers, addressing any questions or concerns., • Monitor customer service interactions, ensuring all inquiries are addressed promptly and documented., • Resolve escalated customer complaints and issues in a timely and professional manner., • Analyze customer feedback and identify opportunities for improvement in service delivery., • Track key performance indicators (KPIs) for customer satisfaction (Lead Times and Cancellation)., • Process orders, changes, and cancellations accurately (Finish Goods and Spare Parts), • Track and update customers on the status of their orders or requests., • Support internal customers’ requests (i.e: Engineering orders, product audits, scrapping)., • Monitor shipping conditions and routing on sales orders for accuracy.Qualifications, • Bachelor’s degree in a relevant field., • Proven experience in a customer service role., • Strong communication skills, both written and verbal., • Ability to handle difficult customer interactions with professionalism and empathy., • Detail-oriented with a focus on delivering high-quality service., • Strong understanding of order management systems and ERP software (e.g., SAP)., • Proficient with excel and Outlook. Additional Information • 2+ years working for product manufacturing., • Adaptability: Ability to respond to shifting customer demand and market conditions., • Customer-focused: A strong sense of customer service and ensuring that orders are processed accurately and efficiently. All your information will be kept confidential according to EEO guidelines. Equal Opportunity Employer, including disability / veterans.

Job Description Job Summary We are seeking a dynamic and compassionate Customer Experience Specialist focused on Diabetes Medical Supplies to join our dedicated team. In this role, you will serve as the frontline ambassador for clients managing diabetes, providing exceptional support and guidance through every interaction. Your energetic approach will help foster trust, ensure accurate information delivery, and enhance overall customer satisfaction. This position offers an exciting opportunity to make a meaningful difference in the lives of individuals managing chronic health conditions while developing your skills in client services and healthcare support. Duties • Engage with customers via phone, email, and live chat to address inquiries related to diabetes medical supplies, prescriptions, and delivery schedules, • Provide comprehensive product information, usage instructions, and troubleshooting assistance to ensure proper device utilization, • Assist clients with order processing, data entry, and updating account details accurately within our systems, • Conduct outbound calls to follow up on orders, gather feedback, or provide proactive support to enhance customer experience, • Maintain excellent phone etiquette and communication skills to foster positive relationships with diverse clients, • Collaborate with healthcare providers and insurance companies when necessary to verify coverage and streamline procurement processes, • Previous experience in customer support or client services within a healthcare or medical supplies setting is preferred, • Call center experience or roles involving outbound calling are highly valued, • Strong data entry skills with attention to detail and accuracy in documentation, • Proficiency in Microsoft Office applications (Word, Excel) and general computer skills for efficient workflow management, • Bilingual or multilingual abilities are a plus, especially in languages commonly spoken by our diverse customer base, • Demonstrated ability to handle cash transactions or process payments accurately is advantageous Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • On-the-job training, • Paid time off, • Professional development assistance Work Location: In person

Job Description Role Summary: The Customer Support Representative is responsible for delivering exceptional service and support to customers via phone, email, and chat. This role serves as the frontline of the company, ensuring customer needs are met with professionalism, empathy, and efficiency. The agent will resolve issues, answer inquiries, and ensure a positive experience that reflects the company’s standards and values. Key Responsibilities: · Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels. · Resolve customer issues efficiently and accurately while maintaining a positive attitude. · Provide product/service information and troubleshooting support. · Escalate complex or unresolved issues to the appropriate internal teams. · Document all interactions and resolutions in the CRM or ticketing system. · Stay up to date on products, services, policies, and system updates. · Meet individual performance metrics and quality standards. · Identify opportunities to improve processes and enhance the customer experience. Qualifications: · 1+ year of experience in a customer service or call center environment preferred. · Excellent communication and interpersonal skills. · Strong problem-solving abilities and attention to detail. · Ability to remain calm and empathetic in high-pressure situations. · Proficient in basic computer skills and CRM systems. · Flexible and adaptable to change in a fast-paced environment. Preferred: · Bilingual (English/Spanish) Core Competencies: · Empathy & Active Listening · Communication · Problem Solving · Adaptability · Team Collaboration · Customer Focus · Attention to Detail Physical Requirements: · Prolonged periods of sitting and computer use.