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Job Description Position: Special Assistant to the CEO Position Type: Full-time Reports to: President & CEO Location: Hybrid in Washington, DC Anticipated Start: February 2026 ABOUT THE ROLE The Special Assistant to CEO will be the CEO’s strategic co-pilot, helping her navigate a demanding landscape with precision and speed. This role helps chart the course forward—managing a fast-moving calendar, smoothing friction points, and making sure the right things get the right attention at the right time. This role requires a proactive and strategic professional who can seamlessly manage complex scheduling, prioritize competing demands, and serve as a trusted partner and force multiplier for the President and CEO. This is a high-trust, high-responsibility role that goes beyond typical administrative support. The Special Assistant must demonstrate sound judgement and unshakeable discretion, elite organizational skills, and a sharp ability to “connect the dots” across internal and external priorities. The successful candidate will be a self-starter with a proven history of operating at the highest level of executive support, an ability to anticipate needs before they arise, and a love of asking good questions to achieve excellent outcomes. Success in this role looks like a President & CEO who seems to have superhuman capacity because the Special Assistant is quietly orchestrating everything behind the scenes. Decisions happen with the right context, priorities stay aligned, and nothing falls through the cracks. The organization moves faster, cleaner, and more confidently because this person is connecting dots no one else even sees. ABOUT FUTURE CAUCUS Future Caucus has an audacious mission: activate young leaders to bridge the partisan divide and build a more functional democracy. Future Caucus is a national, nonpartisan organization dedicated to supporting the next generation of elected leaders. We provide the resources, networking, and capacity-building opportunities for these policymakers to forge productive partnerships on critical national issues. In 2013, Future Caucus organized the nation’s first and only caucus for young members of Congress, the Congressional Future Caucus, to build coalitions on future-oriented challenges. Future Caucus also scaled this model into more than 36 state legislatures, each with a Future Caucus consisting of young, high-potential legislators, and now engages more than 1,900 young legislators nationwide. In 2025, Future Caucus’ President & CEO was named to the TIME100 Next list. Learn more about this rapidly growing organization at . Requirements RESPONSIBILITIES Executive Support • Serve as the day-to-day “gatekeeper” to the President and CEO—managing a demanding schedule, tracking priorities, balancing internal and external relationships, and ensuring exceptional execution of all commitments., • Provide sophisticated calendar management for the CEO. Prioritize multiple appointments while troubleshooting conflicts; triage requests and determine what requires the CEO’s direct attention; make judgements and recommendations to ensure smooth day-to-day engagements., • Prepare CEO ahead of upcoming meetings, events, and speaking engagements with concise briefing materials, working with other members of the team as needed., • Manage the CEO’s inbox with discretion, triaging messages, surfacing time-sensitive items, and ensuring nothing falls through the cracks., • Draft and edit high-level CEO communications and correspondence that reflect the voice and priorities of the President and CEO, such as email responses or Board materials., • Support CEO’s donor engagement efforts, including prospecting, pipeline management, outreach, scheduling meetings, and follow up., • Maintain and constantly update high-level contact databases and relationship records with CEO relationships, • Work with other members of the senior leadership team to track cross-organizational initiatives and ensure the CEO has visibility into key deadlines, decisions, and bottlenecks., • Travel with CEO to staff her at select Future Caucus and partner events, • Serve as administrative liaison to Board of Directors; support planning and execution of quarterly board meetings, • Oversee travel planning, briefing books, and schedules for multi-day trips., • Support financial processes such as expense tracking, reimbursements, and budget coordination for CEO-related activities., • Anticipate needs and proactively identify opportunities to support the success of Future Caucus and its leadership., • Perform other duties and research as assigned. Board of Directors Support • Coordinate all logistics for board meetings, including scheduling, securing conference rooms through WeWork, arranging catering, preparing the meeting space, welcoming guests, and managing on-site technology., • Conduct research and gather information for board dinners, retreats, and special events, identifying appropriate venues and ensuring smooth execution., • Assist with preparation of high-quality board meeting materials, including the president’s report, slide decks, agendas, and other supporting documents., • Organize all board materials for in-person engagements, including printing, assembling packets, and managing day-of logistics., • Maintain accurate, up-to-date board member information, including contact preferences, dietary needs, and other key details to support personalized engagement. Intern Program Management • Serve as the coordinator for Future Caucus’ robust internship program, fielding interns for the spring, summer, & fall., • Post available internship opportunities on job seeker platforms., • Review applications, interview qualified candidates, and set up final interviews with relevant Future Caucus staff., • Facilitate intern onboarding., • Coordinate administrative information including payment details and intern schedules., • Lead monthly professional development check-ins with each intern. ABOUT YOU: • 3–7+ years of experience in executive support, chief of staff style roles, or project management—preferably supporting a senior leader in a fast-paced environment, • Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail, • Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, external partners and donors, • Expert level written and verbal communication skills, • Demonstrated proactive approaches to problem-solving with strong decision-making capability, • Forward looking thinker, who actively seeks opportunities and proposes solutions, • Positive attitude with an ability to stay calm under pressure OUR VALUES In 2020, Future Caucus unveiled a set of organizational value statements developed collaboratively by our team. This ethos represents what we believe in at Future Caucus, and what we have worked to establish during the last eleven years. These are the values we have set for ourselves, and what we see come to life through our legislators in our network, partners, and supporters: • Listen First: communicate openly and respectfully - make room for others at the table, • Say “We”: there is no “I” in Future Caucus - welcome diversity; it makes us stronger, • Build Trust: Integrity in our relationships is fundamental - be reliable and follow through, • Empower Others: Be empathetic - practice transparency and collaborate openly, • Break Barriers: Climb it, go through it, or work around it - limits are challenges to overcome LOCATION Future Caucus is currently in a hybrid work environment, and the ideal candidate would be currently in the Washington, DC area or able to relocate to the area by the start date. Limited amount of travel is expected. COMPENSATION Salary range for this position is $67,000-$80,000 commensurate with experience. Highly competitive benefits provided, including commuter/telework stipend, 401k program with employer match, generous vacation policy, professional development stipend, and employer-sponsored individual and family health coverage. CULTURE AND CONNECTION Future Caucus aspires to an organizational culture based on our values, where our team is connected and collaborative. We take time to share in the wins and impact of our work, chat over regular employer-paid lunches, learn together, and participate in local social and service activities. We are eager to add team members who share our values and will continue building our positive culture. HIRING PROCESS The priority deadline for this role is January 4th, 2026. We will begin communications with candidates following the priority deadline. Applications received after this date will be evaluated on a rolling basis. ADDITIONAL INFORMATION As an equal opportunity employer, Future Caucus is committed to a diverse and inclusive work environment. We strongly encourage members of historically underrepresented groups to apply, including people of color, women, LGBTQ+ individuals, veterans, individuals with disabilities, and multilingual individuals. Reference checks are conducted on all prospective new hires.

Job Description Luxury Sales Associate - Washington, D.C. Our Luxury Sales Associates provide an exceptional experience for every Brilliant Earth customer. As a Luxury Sales Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day- in- the- life? Check out a day in the life of a Luxury Sales Associate Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Washington, D.C. showroom location. The targeted budget for this position is $23/hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you’ll do: Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer. • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area., • Use our ERP system to manage your tasks and communicate cross-functionally., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise. At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Quarterly bonuses for achieving sales targets, plus additional bonuses for exceeding goals and monthly bonuses for top sales reps., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! #IND111 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . 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Job Description Jewelry Consultant (Part Time) - Washington, D.C. Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a part-time schedule that includes weekend days. This role is in-person at our Washington, D.C. showroom location. The targeted budget for this position is $23/hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you’ll do: • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area. · Use our ERP system to manage your tasks and communicate cross-functionally., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise. At Brilliant Earth, we’re passionate about supporting our teams. Through our Pillars of Culture, we've built our teams with a focus on innovation, collaboration, and diversity! In addition, we offer competitive compensation, a robust benefits package and an environment that fosters growth. Some of our perks include: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . 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Job Description Summary The Technical Support Representative (Tier II) is a mission-critical role at Brivo, serving as the primary technical point of contact for our dealers and reseller partners. Join a fast-growing, dynamic technical support team that operates as expert troubleshooters, focusing primarily on complex, hardware-related issues involving the installation, wiring, and advanced maintenance of our proprietary access control solutions, Brivo Access and Brivo Smart Home. This is a high-volume, call-center-based role that demands a foundational understanding of electronics, networking, and a passion for solving problems hands-on, even when remote. This position is based on-site at our Bethesda, MD headquarters or Lehi, UT office; the available shifts are Monday through Friday from 8:00 am - 4:30 pm EST and 11:30 am to 8:00 pm EST, with the opportunity for occasional overtime on Saturdays and Holidays. Responsibilities • Serve as an escalation point for Tier II hardware/firmware issues, guiding certified dealers through complex, on-site troubleshooting of wiring, terminations, and device programming for access control products., • Participate in a high-volume support environment, primarily via the call queue, with rotations supporting dealers via email and chat., • Inform customers of critical issues and system updates., • Act as a dedicated advocate for our dealer base, translating their on-site challenges into actionable insights for internal teams., • Accurately record and document all technical interactions and resolutions using Salesforce to maintain a comprehensive knowledge base., • Utilize Jira for effective escalation of intricate issues to the Engineering and Product teams., • 3+ years of Tier II technical support experience in a call-center environment, specifically supporting hardware/firmware and associated UI applications., • Understanding of electronics and low-voltage wiring combined with practical networking principles (TCP/IP)., • Proven ability to troubleshoot Physical Access Control Systems (PACS), wiring diagrams, and programming; prior installation or maintenance experience is highly preferred., • Familiarity with cloud-based technologies, SaaS, and IoT devices is a plus, especially in the context of integrating with commercial access and residential property management systems (API knowledge is a bonus)., • Ability to thrive in a team environment and passionate about delivering exceptional service., • Demonstrated creative problem-solving capabilities and a strong sense of ownership over complex technical issues until full resolution., • Excellent verbal and written communication skills with the ability to maintain clarity and professionalism., • Fluency in English is required. Fluency in Spanish and/or French is a significant plus, given our expanding global footprint.Certifications (Preferred):, • Formal technical certifications or training (IT, Electronic Security, or Networking)., • CEU-qualified certifications in electronic security are a plus. About Us Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company’s comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo’s building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at . Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact . Powered by JazzHR bNmbSo5BUW

Job Description Position Summary: The Kenjya-Trusant Group is looking for an Assistant Acquisition Specialist (A&A) to support our customer in Washington, DC. The A&A Specialist ensures compliance with USAID and federal acquisition regulations, contributing to the design, negotiation, award, and administration of acquisition and assistance instruments. This position supports USAID Contracting/Agreement Officers (COs/AOs) performing duties primarily associated with negotiating termination settlements with implementing partners located worldwide. This position supports onsite/in-person with situational telework eligibility. Essential Job Functions: • Support the planning of the termination settlement proposal review process of all terminated USAID contracts, grants, and cooperative agreements., • Draft and review acquisition and assistance documents, including solicitations, negotiation memoranda, award packages, modifications, COR/AOR files as part of the termination settlement process., • Review for sufficiency termination settlement proposals. Communicate with implementing partners on addressing deficient proposals. Ensure compliance with FAR, AIDAR, ADS 300, and other relevant USAID policies and guidance., • Advise on terminations for convenience or default of contracts, grants, and cooperative agreements, Government to Government, Title II, Interagency Awards (IAA), and Public International Organizations (PIO). Individuals must have demonstrated abilities to assimilate and apply knowledge on all types of award mechanisms quickly and efficiently., • Seek technical team advice from technical team representatives as needed. Initiate audit requests with the USAID Cost, Audit and Support Division (CAS). Participate in and support the Contracting/Agreement Officer on negotiating termination settlements. Provide technical assistance to staff and partners on relevant USG/USAID A&A policies and procedures., • Due to the nature of this position and the information that employees will be required to access; U.S. Citizenship is required., • Bachelor's degree in Business Administration, Public Administration, Law, International Development, or a related field is required., • Must successfully complete government background investigation for facility access prior to start and must have held a recent USAID.gov email account prior to Agency closure., • Minimum 5 years of progressively responsible experience in federal acquisition and assistance, with at least 2 years directly supporting USAID A&A operations., • Must be able to support/work core hours of 1000-1500 Washington DC time., • Knowledge of FAR, AIDAR, and 2 CFR 200; experience preparing procurement documents and conducting cost/price analysis; strong writing and communication skills; ability to work independently in a remote setting., • Capability to quickly assimilate new information and become proficient in topics for which they may not have knowledge, e.g. Government to Government, Title II, Interagency Awards, and Public International Organizations., • Demonstrated knowledge in USAID systems including but not restricted to GLAAS and PHOENIX., • Excellent written and verbal communication with the ability to work independently in a virtual team environment. The proposed salary range for this position is: $70,000-$80,000. Employment Type: Full-time, Exempt THE KENJYA-TRUSANT GROUP, LLC is a Service-Disabled Veteran-Owned Small Business that was established in 2015 as a merger between The Kenjya Group, Inc. and Trusant Technologies, LLC. Our mission is to implement, support and protect the nation's advanced technology systems, business processes and high-technology facilities. Working with the Department of Defense, Department of Homeland Security, the Intelligence Community, state and local governments, and commercial clients, Kenjya-Trusant provides cyber protection, information technology, engineering, construction management and acquisition support services. THE KENJYA-TRUSANT GROUP, LLC is an Equal Opportunity/Affirmative Action Employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law. We strive to create a diverse, inclusive and respectful work culture that values all.

Job Description Client Care Representative CLASSIFICATION Non-exempt REPORTS TO Client Care Center Manager JOB DESCRIPTION Summary/Objective To communicate effectively with customers via digital communication channels (chat or email), and to provide timely solutions to customer inquiries received via the Bank’s online banking system. To provide excellent customer service and respond to customer inquiries and requests for account information and product/service offerings. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Answer customer service calls in a timely and professional manner., • Ensure privacy of customer information by adhering to bank verification standards., • Provide customers with accurate and precise information in response to requests., • Transfer customers to the appropriate personnel within the bank in a professional manner., • Diffuse challenging situations and determine whether manager input is needed., • Provide technical support for electronic self-service bank products., • Conduct research and follow-up on customer requests as needed., • Sell and/or refer Bank’s products and services to customers and prospects., • Stay informed about changes in policy, procedures and services in order to provide accurate information to customers., • Efficiently manage phone, email, and online chat workflow., • Provide timely support and solutions to customer inquiries received via the online messaging channel., • Respond and reply to digital message inquiries in accordance with Bank and departmental guidelines., • Complies with all policies and procedures as applied to the Bank's BSA/AML policy., • Professional phone speaking skills., • Excellent customer service skills., • Excellent product knowledge., • Proficient typing skills., • Proficient in Excel, OneNote and Microsoft Word., • Proficient communication across multiple channels (e.g., email, interpersonal, written and verbal)., • Must be able to work all department shifts., • High school diploma or equivalent required., • Two years sales & service experience required., • Prior digital communication customer support experience preferred., • One year banking/financial institution experience preferred., • One to two years Call Center experience preferred. This position has no supervisory responsibilities. Work Environment This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer. Physical Demands This position requires manual dexterity, the ability to lift files and opening cabinets. This position requires bending, stooping or standing as necessary. Travel Travel may be required for this position. Hours of Operation Monday through Friday: 8:00 a.m. – 6:00 p.m. & Saturdays: 8:00 a.m. – 2:00 p.m. Please note: You must be available to work any time between the hours listed above. Typically you work on alternating Saturdays. Employees who work on Saturday have a day off during the week. Contact Center hours are subject to change based on future needs. Position averages about 40 hours/week. Equal Employment Opportunity/M/F/disability/protected veteran status Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job DescriptionSalary: Position Overview Were looking for an exceptional associate to join our Customer Experience team. The perfect candidate is a Tuckernuck brand enthusiast who aspires to build customer relationships and deliver above-and-beyond support to ensure customer happiness. As a member of the Customer Experience team, you will be the voice of our company and brand while being the voice of our customers when issues arise. We strive to deliver an extraordinary shopping experience, whether it be helping a bride pick out gifts for her wedding party via chat or emailing with our warehouse to ensure the fastest delivery possible for a new customer. You will have to be a great listener, an even better problem solver, and kill customers with kindness and positivity that knocks their socks off! This position will report to Mary Esty, Director of Customer Experience. Core Responsibilities • Build customer relationships and deliver above-and-beyond customer support through phone, email, and live chat., • Quickly and thoroughly solve problems for customers anytime if deliveries, transactions, and experiences dont go 100% as planned., • Think creatively about ways in which we can optimize each customers experience, present to the team, and then make it happen., • Master our internal inventory, order, and customer relations systems in order to efficiently and effectively process orders and answer customers questions., • Learn the products inside and out in order to offer style advice, upsell products, and to help customers find the products they need to fill their particular needs., • Study our style guide and be well versed in styling in order to offer appropriate style advice for different events, ages and styles. Ask the customer questions to provide them with the best styling advice for their needs and style., • Learn the ins and outs of the back-end of the website, including how to use any outside systems or plugins which may help with any customer service needs., • Provide thoughtful, strategic insight regarding customer needs to all areas of the business such as marketing, merchandising, photography, and buying teams. Minimum Qualifications • 1-2 years of relevant experience. Knowledge/Skills/Abilities • Passion for operations and logistics., • Exceptional writing and communication skills., • Empathy, energy, kindness, accountability, and adaptability., • Team player with willingness to support other departments., • Passion for the Tuckernuck brand., • Incredible organization skills., • Stellar problem-solving skills, • Proactive nature. See somethings not working? Do some brainstorming and help fix it., • Ability to thrive in a fast-paced environment., • Eagerness to learn every single day., • Positive attitude., • Driven by an entrepreneurial spirit., • Position will require being in the Washington D.C. area. Compensation Compensation for the role will be determined based on the candidate's qualifications, skills, and experience. The estimated annual compensation for this role is $60,000; classified as full-time exempt and not eligible for overtime. At Tuckernuck, we care about our team and offer benefits that support your health, growth, and work-life balance. This includes medical, dental, and vision coverage, a 401(k) with a company match, generous paid time off and holiday, paid new parent leave, day care coverage, a generous employee discount, and other great perks. Core Values The successful candidate will also demonstrate the following core values that inspire the Tuckernuck team to make a difference. • Teamwork Makes the Dream Work, • Find the Fun, • Stay Authentic, • Respect, • Entrepreneurial Spirit, • Start Strong & Finish Strong, • Have Courage Tuckernuck is an equal opportunity employer and makes employment decisions on the basis of merit. Tuckernuck policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. Tuckernuck offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in this application or hiring process to accommodate a disability, you may request an accommodation at any time.

Job Description Essential Functions: • Work with the customer (Product Owner and other stakeholders as required) directly on a frequent basis to gather, refine and confirm requirements throughout the project's duration., • Liaise between the developer(s) and the customer to ensure that the customer requirements are clearly communicated to the developer(s)., • Understand the business requirements of the application and translate those requirements to the developers and testers., • Answer questions around the details of confirmed requirements. In the event that new questions or issues arise, the Requirements Manager will work with the customer to verify, confirm and/or request decisions when new questions or issues arise, • Work with the Scrum Master and the Customer to prioritize requirements., • Record and track issues using JIRA software the details of these interactions and develop the Release Notes in preparation for deployments., • Works with the IT Project Manager to ensure the PM is aware of changes to requirements, especially changes that impact the scope, schedule or cost., • Ensures that the developers have the information they need to properly code the project's functionality, including coordinating Customer meetings as needed so that the team can interface directly., • Works closely with the Testers to ensure there are clear test plans and occasionally providing ad-hoc testing support., • Lead meetings with potential new customers, gathering high-level requirements and participating in cost estimation meetings for new work., • Performs other related duties as assigned. Qualifications: • If candidate is selected for the program, proof of vaccination is required., • Must have a TS/SCI with Poly, • Ability to organize and track complex requirements, • Ability to gather requirements - what does the customer need the application to do, what features have they not thought of, and the ability to analyze to a very detailed level to extract exactly what is needed, • Ability to multi-task in a fast paced environment, • Knowledge of JIRA and Confluence, • Understanding of Agile, • Strong attention to detail and ability to work under constant deadlines, • The ability to develop interface control documents as required by the sponsor, • Excellent communication skills via various methods; face to face, email and chat, and the ability to work as part of a team as well as individually, • Ability to trouble shoot issues and work with the team to resolve to customer's satisfaction., • Excellent writing skills, • Ability to put together workflow diagrams and role matrixes About AEVEX AEVEX, headquartered in Solana Beach, California, supports the U.S. national security mission and partner nation needs around the world by providing full-spectrum aviation, remote sensing, and analysis solutions. The company's capabilities include custom design and engineering; rapid prototyping; sensor integration and sustainment; aircraft modification and certification; flight test instrumentation and support; mission operations service; advanced intelligence data processing, exploitation, and dissemination solutions; and tailored hardware and software mission-system tools. AEVEX uses agile and customized approaches to rapidly define, develop, and deliver specialized solutions for airborne special mission needs for the U.S. Government, partner nations, and commercial businesses. AEVEX has major offices in California, Florida, North Carolina, Ohio, and Virginia. AEVEX provides a full suite of comprehensive benefits, including a 401(k)-retirement plan, comprehensive Medical, Dental, Vision, Disability and Life insurance group coverage with a portion of the premiums paid by the company, professional development funds, and an Employee Assistance Plan (EAP) with counseling, legal help, child and elder care support, among other benefits for qualified employees. Equal Employment Opportunity: AEVEX is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.

Job Description Program Intern, Knowledge & Learning Team Job Summary The Intern role is an integral part of the Knowledge & Learning team, ensuring Knowledge & Learning programs are supported and run smoothly. The position has an hourly wage of $18.00, up to 30 hours per week. The intern will gain valuable experience in the field of education and contribute to the success of KIPP DC's mission. This is a summer intern role that runs for 9 weeks (June 1, 2026 - July 31, 2026), based on KIPP DC campuses with an anticipated start date of June 1st, 2026. About KIPP DC For 25 years, KIPP DC has partnered with students, families, and the community to create joyful, academically excellent schools across the nation’s capital. Today, our network of 22 schools educate more than 7,500 students in grades PreK3-12, supported by 1,500 dedicated teachers, leaders, and staff. Our work is grounded in five pillars–Academic Excellence, Joy & Sense of Belonging, Highly Effective Teachers and Leaders, Safe, Structured, and Nurturing Learning Environments, and Commitment to College Readiness–which ensure every student is equipped with the knowledge, skills, and confidence to pursue success in college, careers, and beyond. Our schools combine high expectations with joyful, affirming environments that nurture academic success and personal growth for students and staff alike. As part of the national KIPP network, we share best practices and innovations while maintaining deep roots in Washington, D.C. Together, we strive toward a future without limits for our students, alumni, and community. About the team The Knowledge and Learning team, housed under the larger Academics team, leads the preparation and execution of high-quality ongoing professional development for resident teachers, new teachers, special educators, and new school leaders. Knowledge and Learning Team programming provides opportunities for support through year-long cohort experiences and coaching in the early stages of teacher and leader careers. Participants in K&L programs receive development through in-person or online classes, direct coaching in schools, and collaboration with peers in cohort settings. About the Role The Knowledge & Learning Team Intern plays a critical role in supporting our team in a variety of ways. Responsibilities include program compliance and data tracking, use of Excel and Google Drive documents/spreadsheets, program organization, and targeted analysis of certification data to improve program outcomes. The Knowledge & Learning Team Intern will also support the preparation and execution of high-quality ongoing professional development for teachers and leaders across KIPP DC. This is non-exempt position and will report to the Director of New Teacher Support. Location and Type of Work As a headquarters team that is focused on being responsive to our schools and meeting the needs of our students and families, we approach our work in a way that reflects these priorities. Schools operate in person and our students and families rely on us for in-person support, and this position will regularly provide on-site support to school teams, frequently partner with other headquarters teams, or regularly work in multiple locations. Because of the nature of the work, this role allows for occasional flexibility. This role will have approximately 20% flexibility to work remotely. (1-2 days a week remote, with potential with being fully in-person as support for professional development toward the end of the programming.) Responsibilities Provide logistical support for Professional Development (50%) • Collect participant data regarding attendance, participation and assignments, • Create and manage session materials including documents, digital files, supplies, etc., • Manage Zoom and/or Google Meet tech features such as waiting rooms, chat rooms, and breakout rooms, • Support facilitator and individual participants with in-the-moment technical needs, • Support creation of feedback collection systems, • Analyze and summarize trends, • Input key information for program design and organization, • High school degree, • Currently enrolled in an undergraduate program or recently graduated from an undergraduate program, • Organized and detail-oriented with strong adherence to deadlines and timelines, • Strong writing and communication skills, • Punctual and reliable with strong attendance, • Willingness and desire to learn; team player with a positive and collaborative attitude, • Ability to occasionally lift/move heavy program items, • Ability to stand for periods of time, • Ability to travel across KIPP DC schools to help support summer professional development sessions, • Flexibility to work outside normal business hours or weekends for Knowledge & Learning program events Demonstrated Excellence in the Following Areas: • Commitment to Students and Schools: Demonstrates commitment to education reform, believing in every child's potential for success and prioritizing students, schools, and the essential role of families., • Strategic Thinking and Problem Solving: Finds creative solutions to challenges that achieve broader goals of team and organization., • Project Management: Sets a high bar for own work and supports others to achieve desired team outcomes., • Communications and Influence: Demonstrates adept communication skills and influence to advance work by adjusting content and style., • Teamwork: Contributes to a supportive team culture, fostering diverse work styles and maintaining a high performance standard., • Trust and Collaboration: Establishes and nurtures effective relationships with a diverse set of stakeholders to support the best outcomes for our work., • Cultural Humility: Advances KIPP DC’s commitment to anti-racism by creating a diverse, equitable, and inclusive environment for all stakeholders. Please note that the program will follow the KIPP DC HDQ holiday calendar which includes two unpaid holidays: Juneteenth (June 19) and the 4th of July observation (July 3), giving you time to celebrate and recharge. Equal Employment Opportunity Employer KIPP DC Public Schools does not discriminate against, or tolerate discrimination against, employees or applicants for employment on any legally-recognized basis or protected class including, but not limited to, actual or perceived race, color, national origin, immigration status (except as necessary to comply with federal, DC, state, or local law), religion, sex (including pregnancy, childbirth, lactation and related medical conditions), age, physical or mental disability, medical condition, sexual orientation, gender (including gender identity or expression), marital status (including domestic partnership status), genetic information, political affiliation, pregnancy, family responsibilities, personal appearance, veteran status, uniform service member status, status of being unemployed, status of victim a survivor of domestic violence, sexual offense or stalking, matriculation or any other protected class under federal, state, DC, or local law. Click here or here to review KIPP DC’s non-discrimination policy and KIPP DC’s Title IX Coordinator’s contact information. Please Note: If you encounter difficulties submitting your application or fail to receive a confirmation email after applying, kindly reach out to Danica Cunningham at . Please include your name, resume, and specify the role you are applying for in your email. We appreciate your understanding and apologize for any inconvenience caused. Powered by JazzHR uZb5E332oq

Job Title: Work From Home Customer Service Representative Employer: Amazon Job Description: As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance. You will provide support through various channels, including phone, email, and chat, to resolve customer inquiries and issues. Your role is essential in ensuring a positive customer experience and maintaining Amazon's reputation for excellent customer service. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat., • Resolve customer issues and complaints in a timely manner., • Provide product information and support., • Process orders and returns., • Document customer interactions and maintain accurate records., • Follow company policies and procedures. Qualifications: • High school diploma or equivalent., • Previous customer service experience preferred., • Strong communication and problem-solving skills., • Ability to work independently and manage time effectively., • Reliable internet connection and a quiet workspace.

Job Description Ignite IT is seeking a seeking a reliable and customer-focused Junior Service Desk Technician (Tier 1) to join our IT support team. This entry-level role provides first-line technical support to end-users, assisting with hardware, software, network, and other IT-related issues. The ideal candidate will have 1–3 years of experience, strong communication skills, a basic understanding of IT systems, and a passion for problem-solving in a fast-paced environment. Key Responsibilities • Serve as the initial point of contact for all IT support requests via phone, email, chat, or ticketing system, • Diagnose and resolve basic technical issues related to hardware, software, network connectivity, printers, and mobile devices, • Escalate complex or unresolved incidents to Tier 2 or appropriate support teams per escalation protocols, • Document all support interactions in the ticketing system with clear, accurate, and timely updates, • Assist in user account creation, password resets, and access management in Active Directory and other platforms, • Help end users with troubleshooting VPN connections such as Zscaler, • Follow standard operating procedures for common support requests and troubleshooting, • Share new issues and solutions in the knowledge base to support team learning, • Provide excellent customer service by maintaining a professional and empathetic approach in all interactions, • Participate in team meetings, training sessions, and knowledge sharing to improve skills and service delivery Requirements • Bachelor’s degree or equivalent experience (Computer Science, IT, or related field preferred), • 1–3 years of experience in a technical support or help desk role, • Basic knowledge of Windows 10/11 and/or macOS, Microsoft Office Suite, and general IT hardware, • Familiarity with ServiceNow or other ticketing systems, • Strong communication, problem-solving, and interpersonal skills, • Ability to prioritize and manage time effectively in a dynamic environment Preferred Qualifications • CompTIA A+, ITIL Foundations, or other relevant IT certifications, • Experience supporting remote users or working in a multi-location organization, • Exposure to Active Directory, Office 365, VPN, and remote desktop tools, • Basic knowledge of ITIL, ITSM frameworks, or MSP environments, • Familiarity with Microsoft Intune, Azure Portal, or Entra ID Work Environment • May require occasional work outside normal business hours, including weekends or holidays, to support critical incidents or projects, • Position is 100% on-site. Benefits • 401(k), • 401(k) matching, • Dental insurance, • Flexible spending account, • Health insurance, • Life insurance, • Paid time off, • Professional development assistance, • Referral program, • Tuition reimbursement, • Vision insurance

Job Descriptionhatch I.T. is partnering with Expression to find a Help Desk Specialist. See details below: About The Role:Expression is looking for an experienced and customer-oriented Help Desk Specialist to support both Windows and Apple Macintosh systems across the organization and for their Department of State (DoS) engagement. In this role you’ll work with a mixed Windows/Mac OS user environment, leveraging platforms such as Google Workspace, Microsoft Office, JAMF, Confluence, JIRA, Microsoft Intune, and other SaaS solutions. You will provide strong IT support, manage hardware & software deployment, and contribute to the development of IT processes and policies. About the Company:Founded in 1997 and headquartered in Washington DC, Expression provides data fusion, data analytics, software engineering, information technology, and electromagnetic spectrum management solutions to the U.S. Department of Defense, Department of State, and national security community. Expression’s “Perpetual Innovation” culture focuses on creating immediate and sustainable value for their clients via agile delivery of tailored solutions built through constant engagement with their clients. Expression was ranked #1 on the Washington Technology 2018's Fast 50 list of fastest growing small business Government contractors and a Top 20 Big Data Solutions Provider by CIO Review.Primary Responsibilities: • Provide end-user support in person, by phone, and via remote access for Windows and macOS users., • Deploy and configure Windows and Macintosh computers (desktops and laptops), including full erasure, OS installation, and Mac MDM enrollment., • Troubleshoot operating systems (Windows 10/11, macOS, iOS), mobile equipment, 2FA authentication, account administration, and website access., • Deploy, install, and troubleshoot peripheral devices—printers, conference-room equipment, monitors, etc., • Configure and deploy hardware and software, manage network connectivity—Ethernet and wireless—for Windows/Mac environments., • Utilize ticketing systems (JIRA, ServiceNow, Remedy) to log, manage, and resolve support requests; maintain accurate records of inventory, support issues, and communications., • Assist in the development and documentation of IT policies and standard operating procedures., • Perform account, security, and operational audits as required., • Deliver consistent, high-quality customer service, responding promptly via chat, email, phone, and in-person., • Collaborate with IT team members and other offices to provide coordinated support and escalate out-of-scope issues appropriately., • Ship or deliver hardware to employees as needed and track hardware inventory.Required Qualifications:, • Associate’s degree in Information Technology or a related field, or equivalent experience., • 2+ years of experience in Help Desk or Desktop Support services., • 3–5 years supporting Windows and Macintosh systems (desktops, laptops, peripherals)., • Experience configuring laptops, phones, workstations, and conference-room equipment., • Practiced using ticketing systems such as JIRA, ServiceNow, Remedy, or similar., • Proficient in troubleshooting Windows 10/11, macOS, iOS, mobile devices, 2FA authentication, and account administration., • Experience with JAMF (or similar Mac MDM solution) and Microsoft Intune for mobile device management., • Proficiency with Google Workspace, Microsoft 365/Teams, and Adobe Creative Suite (or similar)., • Strong communication skills (written and verbal), high customer service orientation, and ability to work both independently and as part of a team.Preferred Certifications:

Job DescriptionLocation: Washington, DC Clearance: Public Trust Employment Type: Full-Time Company Description Celestial Innovations Group (CIG) is a fast-moving, mission driven technology firm working at the intersection of innovation, national security, and digital transformation. We support forward-thinking government agencies with cutting edge capabilities in cybersecurity, cloud, AI/ML, and IT modernization. At CIG, we don’t just check boxes. We solve real-world problems that matter. We’re building a culture where smart, curious, and driven people thrive. This is a place where your voice matters, your work has impact, and your growth is part of the mission. If you're looking for a team that values trust, clarity, and the power of innovation, this is where you want to be. Overview The Tier I Help Desk Support Technician provides front-line technical support to government end users. This role focuses on timely issue resolution, exceptional customer service, and accurate ticket documentation. Key Responsibilities • Serve as the first point of contact for hardware, software, and network-related inquiries., • Answer, log, and triage help desk tickets via phone, email, and ticketing systems., • Provide basic troubleshooting for desktops, laptops, mobile devices, printers, and standard applications., • Perform password resets, account unlocks, and user access support., • Escalate complex issues to Tier II or Tier III as needed, following established procedures., • Maintain detailed and accurate ticket documentation., • Follow government IT policies, security protocols, and SLAs., • Support onboarding activities such as workstation setup and peripheral configuration., • Answer, log, and triage help desk tickets via phone, email, chat, and walk ups utilizing internal ticketing systems., • Support Windows OS, Active Directory, DNS, and DHCP.Required Qualifications, • 1+ year of IT support or help desk experience., • Familiarity with Windows OS, Microsoft 365, and service desk tools., • Strong knowledge of Microsoft Office 365, Azure, Windows operating systems, Active Directory, and network fundamentals., • Strong customer service and communication skills., • Ability to work onsite based on contract needs., • Ability to obtain and maintain required government clearance.Preferred Qualifications, • CompTIA A+, Network+, or similar certification., • Experience supporting federal environments.

Job Description Nalu Federal is a subsidiary company of the Kanaka Foundation - An NHO who's mission is to support Native Hawaiians. You will receive a comprehensive benefits package that includes: • Health insurance, • Dental insurance, • Vision insurance, • Pet insurance, • Annual membership to Costco or Sam's, • 401K, • ...and much, much more!, • Role Designation: IT Service Desk Specialist Level II, • IT Security Designation: ADP/IT-II, • Investigation Required: Tier 3 (T3), • IA Technical/Management Designation: IAT II and CE, • Commercial (Baseline) Certificates: IAT II: Please see Commercial Certificates for DoD 8570.01-M certificate requirement, CE: Associate level certificate for supported technology as approved by the COR., • Experience in this Discipline: Four (4) years of experience demonstrating the required, • Minimum Education: Bachelor's degree and/or, • Triage, prioritize, and own escalated incidents and service requests through resolution following defined SLAs., • Perform advanced troubleshooting, including root-cause analysis, log review, and remediation for endpoint, application, and account-related issues., • Coordinate cross-team escalations (e.g., systems, network, security) and track handoffs to closure., • Execute standard changes and maintenance tasks (e.g., software deployments, image builds, patching) per change management procedures., • Maintain accurate, complete ticket documentation, including steps taken, findings, and outcomes., • Create and continuously improve knowledge base articles, runbooks, and user-facing guides to reduce repeat issues., • Monitor service desk queues and metrics; identify trends and propose preventative fixes or process improvements., • Support onboarding/offboarding tasks (accounts, permissions, device setup) while ensuring policy compliance., • Safeguard access and data integrity by following security best practices for authentication, authorization, and device handling., • Provide overflow coverage during peak periods and assist in training/mentoring Tier 1 technicians. Nalu Federal is an Equal Opportunity Employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, marital status, sex (including pregnancy), gender identity or expression, age, disability, veteran status, sexual orientation, genetic information (family medical history), or any other status protected by federal, state or local laws. EEO/AA employer/Vet/Disabled. Job Posted by ApplicantPro

Job Description USmax Corporation is seeking a Junior Helpdesk Specialist to provide customer service support for customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA (Ft. Belvoir). The Junior Helpdesk Specialist will assist in providing technical assistance and support related to computer systems, hardware, or software, and respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Duties and Responsibilities: • Respond to email or chat messages for customers seeking help., • Walk customers through problem-solving process., • Run diagnostic programs to resolve problems., • Follow up with customers to ensure issue(s) were resolved., • Gain feedback from customers about system usage., • Run reports to determine malfunctions that continue to occur., • Create a ticket in the approved incident management system for all support calls received or route user support calls to appropriate IT Help Desk., • Utilize Attempt First Call Resolution (FCR) for all requests received., • Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution., • Excellent verbal and written communication skills, • Strong understanding of advertising and communications practices., • Operational experience with ServiceNow, • Experience within the Intelligence Community, • Exhibit excellent customer service, organizational and time management skills, • Ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire., • Ability to work independently and yet be effective within a team setting., • Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment., • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals., • Possess a friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others., • Excellent skills in Microsoft Word, Excel, and other Office applications., • Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues., • Ability to provide technical assistance and support over the phone, good phone skills, professional demeanor, and previous customer service experience strongly desired., • Applicants must possess an active TS clearance to be considered for this position. Candidates will not be able to begin work until obtaining SCI clearance and must have the ability to obtain CI Poly Clearance. Work Location / Schedule: • None USmax Corporation is an award-winning SBA Certified Woman-Owned Small Business and leading provider of innovative professional, technical and enterprise IT services. Our client areas span, national security, public safety and healthcare markets. Our Commitment to quality and continuous process improvement is demonstrated by our ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2013 registrations. We offer complete program life cycle support through a full range of planning, design, implementation, management, and support services. Our services based on trust, quality, efficiency, and innovation drive the mission of our various federal and commercial customers. USmax is certified by the Commonwealth of Virginia Department of Veterans Services as a Virginia Values Veterans (V3) Facility and certified as a V3 Certified Employer. USmax is an avid supporter of the men and women who have served our country. This certification recognizes this achievement and furthers our commitment to veterans and their families. USmax is an Equal Opportunity Employer. Please see our website to learn more about our employment policies or to request accommodation to enable you to apply for employment. For more information about USmax or to apply for a position, visit .