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Job Description USmax Corporation is seeking a Junior Helpdesk Specialist to provide customer service support for customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA (Ft. Belvoir). The Junior Helpdesk Specialist will assist in providing technical assistance and support related to computer systems, hardware, or software, and respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Duties and Responsibilities: • Respond to email or chat messages for customers seeking help., • Walk customers through problem-solving process., • Run diagnostic programs to resolve problems., • Follow up with customers to ensure issue(s) were resolved., • Gain feedback from customers about system usage., • Run reports to determine malfunctions that continue to occur., • Create a ticket in the approved incident management system for all support calls received or route user support calls to appropriate IT Help Desk., • Utilize Attempt First Call Resolution (FCR) for all requests received., • Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution., • Excellent verbal and written communication skills, • Strong understanding of advertising and communications practices., • Operational experience with ServiceNow, • Experience within the Intelligence Community, • Exhibit excellent customer service, organizational and time management skills, • Ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire., • Ability to work independently and yet be effective within a team setting., • Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment., • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals., • Possess a friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others., • Excellent skills in Microsoft Word, Excel, and other Office applications., • Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues., • Ability to provide technical assistance and support over the phone, good phone skills, professional demeanor, and previous customer service experience strongly desired., • Applicants must possess an active TS clearance to be considered for this position. Candidates will not be able to begin work until obtaining SCI clearance and must have the ability to obtain CI Poly Clearance. Work Location / Schedule: • None USmax Corporation is an award-winning SBA Certified Woman-Owned Small Business and leading provider of innovative professional, technical and enterprise IT services. Our client areas span, national security, public safety and healthcare markets. Our Commitment to quality and continuous process improvement is demonstrated by our ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2013 registrations. We offer complete program life cycle support through a full range of planning, design, implementation, management, and support services. Our services based on trust, quality, efficiency, and innovation drive the mission of our various federal and commercial customers. USmax is certified by the Commonwealth of Virginia Department of Veterans Services as a Virginia Values Veterans (V3) Facility and certified as a V3 Certified Employer. USmax is an avid supporter of the men and women who have served our country. This certification recognizes this achievement and furthers our commitment to veterans and their families. USmax is an Equal Opportunity Employer. Please see our website to learn more about our employment policies or to request accommodation to enable you to apply for employment. For more information about USmax or to apply for a position, visit .

Job DescriptionSalary Range: $65K + up to $4k annual bonus for top performance.Benefits: FREE employee-only medical coverage, a 4% employer 401(k) match, and full access to the on-site wellness center. Other incredible benefits HERE.Location: 1401 H St NW, Washington, DC Work Hours: Generally, you will work Monday-Friday from 9:00 am to 5:00 pm. You will be working a regular 40 hour work week. Occasionally, odd or longer hours may be required, but we will make every effort to offset the irregularity during slower time periods.Reports to: Our Director of Onsite, who will manage and support you daily. Your Mission:Your mission is to support the operations and placemaking efforts of a luxury hospitality program in a Class A office building in downtown Washington, DC by: 1) enhancing the tenant workplace experience through engagement initiatives and community events that activate various spaces at the property; 2) providing concierge-level service to and building positive relationships with all tenant companies and employees in the building; and 3) increasing the utilization of the building’s amenities and engagement with the Onsite program which in turn causes more employees to want to return to the office. Playbook x Onsite: Playbook specializes in delivering exceptional hospitality services in Commercial Real Estate to fundamentally change the value proposition of the modern office. We’ve partnered with Tourmaline Capital Partners (TCP) across their national portfolio to represent and operate their workplace hospitality program and brand, Onsite. Onsite is a new workplace experience program that delivers what office tenants need to make every day productive: • Tenant Relationship Management & Hospitality: You serve as the welcoming face of the building, building rapport with tenants through daily interactions across amenities, events, and shared spaces. You deliver anticipatory, white-glove hospitality while capturing feedback and tracking tenant preferences within CRM profiles. With the Director as the primary leasing contact, you support leasing tours by providing a VIP visitor experience and thoughtful hospitality touches for prospective tenants. You consistently uphold leasing tour standards and maintain a 90%+ tenant satisfaction rate through exceptional service and attention to detail., • Operations & Facilities Management: You maintain the daily readiness, cleanliness, and activation of all amenity spaces including the lobby, fitness center, rooftop, conference rooms, and hospitality stations. You manage the complimentary coffee and infused water program, complete operational checklists, and partner closely with janitorial and engineering teams to address facility needs. You ensure a 100% pass rate on weekly walk-through evaluations, 100% completion of operational checklists and maintenance requests with minimal operational issues, and support building app adoption with a target 70% user penetration relative to occupancy., • Conference & Amenity Space Management: You own the end-to-end conference room booking experience, including scheduling, coordination, AV troubleshooting support, and optional catering arrangements. You track bookings within internal Playbook systems and financial trackers while delivering seamless meeting experiences that maintain a 90%+ satisfaction rate and conference revenue performance within 15% of monthly forecasts., • Event Programming & Support: You support the Director of Onsite in planning, promoting, and executing community programming and private tenant events. You create both printed and digital marketing materials for monthly community events, assist with vendor coordination, and support onsite logistics to drive engagement and attendance. Your support helps achieve at least 90% of forecasted event attendance while fostering strong vendor relationships that encourage repeat partnerships., • Technology & Platform Engagement: You co-manage the building app (Cove) and Playbook OS technology, driving adoption through marketing, promotions, tenant communications, and concierge programming. You support the launch and ongoing management of concierge services while contributing to quarterly engagement growth and establishing a fully developed VIP and executive-facing concierge program within six months., • Marketing & Brand Representation: You collaborate with the Director of Onsite to promote the property and Onsite brand through social media, digital content, partnerships, and onsite activations. You create timely marketing materials that align with brand standards, contribute to filmed and digital content initiatives, and cultivate local business partnerships that enhance tenant experience and community engagement. You ensure marketing materials are delivered on time according to defined best practices and consistently adhere to Onsite and 1401 H brand standards. Requirements:, • 2+ years of experience in high-end hospitality, workplace experience, luxury office environments, coworking spaces, or event-focused roles required (e.g. WeWork, Industrious, or Convene)., • Experience within luxury hospitality brands, premium service environments, or client-facing workplace hospitality programs strongly preferred (e.g. Four Seasons, Waldorf Astoria, The Ritz-Carlton, Pendry, Conrad, St. Regis, Salamander, etc.), • Strong technical proficiency with the ability to manage multiple platforms simultaneously., • Experience managing dual email systems (MS Outlook and Google Workspace) preferred., • Comfort working within property management apps, tenant engagement platforms, survey tools, marketing template systems, booking software, and invoicing or operational systems., • Ability to quickly learn new technologies and use them to enhance operational efficiency and tenant experience.Key Competencies:, • Entrepreneurial: You are a self starter who actively seeks and applies feedback because you want to get better every day. You consider yourself a life-long learner and enjoy the opportunity to create something from scratch., • Results Driven: You have strategically moved the needle for past organizations by seeing the big picture, understanding the interconnectedness of decisions and activities, and using that insight to drive revenue and exceed your goals., • Strategically Customer-Centric: You have multiple examples of how you’ve In previous roles, you have exceeded what customers expected of you. Your previous managers would tell us, you have an innate hospitality mindset and are happiest when you are serving others., • Hospitality Expert Mindset: You have multiple examples of how you have successfully anticipated a customer’s needs before they even knew they really had them and provided anticipatory service., • Hyper-Organized Ball Juggler: You stay extremely organized and are constantly reprioritizing your own work based on new priorities popping-up daily. You are able to seamlessly pivot on a dime and your previous managers would tell us you are a stellar multi-tasker., • Creative and Innovative Mindset: You consistently envision new possibilities, generate ideas on your own and execute them. You have an inclination to tackle challenges with original approaches, seeking unique ways to address issues and improve existing methods.

Job Description Jewelry Consultant - Washington, D.C. Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Washington, D.C. showroom location. The targeted budget for this position is $23/hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you’ll do: • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area. · Use our ERP system to manage your tasks and communicate cross-functionally., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise. At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! #IND222 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . 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Job Description Client Care Representative CLASSIFICATION Non-exempt REPORTS TO Client Care Center Manager JOB DESCRIPTION Summary/Objective To communicate effectively with customers via digital communication channels (chat or email), and to provide timely solutions to customer inquiries received via the Bank’s online banking system. To provide excellent customer service and respond to customer inquiries and requests for account information and product/service offerings. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Answer customer service calls in a timely and professional manner., • Ensure privacy of customer information by adhering to bank verification standards., • Provide customers with accurate and precise information in response to requests., • Transfer customers to the appropriate personnel within the bank in a professional manner., • Diffuse challenging situations and determine whether manager input is needed., • Provide technical support for electronic self-service bank products., • Conduct research and follow-up on customer requests as needed., • Sell and/or refer Bank’s products and services to customers and prospects., • Stay informed about changes in policy, procedures and services in order to provide accurate information to customers., • Efficiently manage phone, email, and online chat workflow., • Provide timely support and solutions to customer inquiries received via the online messaging channel., • Respond and reply to digital message inquiries in accordance with Bank and departmental guidelines., • Complies with all policies and procedures as applied to the Bank's BSA/AML policy., • Professional phone speaking skills., • Excellent customer service skills., • Excellent product knowledge., • Proficient typing skills., • Proficient in Excel, OneNote and Microsoft Word., • Proficient communication across multiple channels (e.g., email, interpersonal, written and verbal)., • Must be able to work all department shifts., • High school diploma or equivalent required., • Two years sales & service experience required., • Prior digital communication customer support experience preferred., • One year banking/financial institution experience preferred., • One to two years Call Center experience preferred. This position has no supervisory responsibilities. Work Environment This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer. Physical Demands This position requires manual dexterity, the ability to lift files and opening cabinets. This position requires bending, stooping or standing as necessary. Travel Travel may be required for this position. Hours of Operation Monday through Friday: 8:00 a.m. – 6:00 p.m. & Saturdays: 8:00 a.m. – 2:00 p.m. Please note: You must be available to work any time between the hours listed above. Typically you work on alternating Saturdays. Employees who work on Saturday have a day off during the week. Contact Center hours are subject to change based on future needs. Position averages about 40 hours/week. Equal Employment Opportunity/M/F/disability/protected veteran status Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description Nalu Federal is a subsidiary company of the Kanaka Foundation - An NHO who's mission is to support Native Hawaiians. You will receive a comprehensive benefits package that includes: • Health insurance, • Dental insurance, • Vision insurance, • Pet insurance, • Annual membership to Costco or Sam's, • 401K, • ...and much, much more!, • Role Designation: IT Service Desk Specialist Level II, • IT Security Designation: ADP/IT-II, • Investigation Required: Tier 3 (T3), • IA Technical/Management Designation: IAT II and CE, • Commercial (Baseline) Certificates: IAT II: Please see Commercial Certificates for DoD 8570.01-M certificate requirement, CE: Associate level certificate for supported technology as approved by the COR., • Experience in this Discipline: Four (4) years of experience demonstrating the required, • Minimum Education: Bachelor's degree and/or, • Triage, prioritize, and own escalated incidents and service requests through resolution following defined SLAs., • Perform advanced troubleshooting, including root-cause analysis, log review, and remediation for endpoint, application, and account-related issues., • Coordinate cross-team escalations (e.g., systems, network, security) and track handoffs to closure., • Execute standard changes and maintenance tasks (e.g., software deployments, image builds, patching) per change management procedures., • Maintain accurate, complete ticket documentation, including steps taken, findings, and outcomes., • Create and continuously improve knowledge base articles, runbooks, and user-facing guides to reduce repeat issues., • Monitor service desk queues and metrics; identify trends and propose preventative fixes or process improvements., • Support onboarding/offboarding tasks (accounts, permissions, device setup) while ensuring policy compliance., • Safeguard access and data integrity by following security best practices for authentication, authorization, and device handling., • Provide overflow coverage during peak periods and assist in training/mentoring Tier 1 technicians. Nalu Federal is an Equal Opportunity Employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, marital status, sex (including pregnancy), gender identity or expression, age, disability, veteran status, sexual orientation, genetic information (family medical history), or any other status protected by federal, state or local laws. EEO/AA employer/Vet/Disabled. Job Posted by ApplicantPro

Job Description Essential Functions: • Work with the customer (Product Owner and other stakeholders as required) directly on a frequent basis to gather, refine and confirm requirements throughout the project's duration., • Liaise between the developer(s) and the customer to ensure that the customer requirements are clearly communicated to the developer(s)., • Understand the business requirements of the application and translate those requirements to the developers and testers., • Answer questions around the details of confirmed requirements. In the event that new questions or issues arise, the Requirements Manager will work with the customer to verify, confirm and/or request decisions when new questions or issues arise, • Work with the Scrum Master and the Customer to prioritize requirements., • Record and track issues using JIRA software the details of these interactions and develop the Release Notes in preparation for deployments., • Works with the IT Project Manager to ensure the PM is aware of changes to requirements, especially changes that impact the scope, schedule or cost., • Ensures that the developers have the information they need to properly code the project's functionality, including coordinating Customer meetings as needed so that the team can interface directly., • Works closely with the Testers to ensure there are clear test plans and occasionally providing ad-hoc testing support., • Lead meetings with potential new customers, gathering high-level requirements and participating in cost estimation meetings for new work., • Performs other related duties as assigned. Qualifications: • If candidate is selected for the program, proof of vaccination is required., • Must have a TS/SCI with Poly, • Ability to organize and track complex requirements, • Ability to gather requirements - what does the customer need the application to do, what features have they not thought of, and the ability to analyze to a very detailed level to extract exactly what is needed, • Ability to multi-task in a fast paced environment, • Knowledge of JIRA and Confluence, • Understanding of Agile, • Strong attention to detail and ability to work under constant deadlines, • The ability to develop interface control documents as required by the sponsor, • Excellent communication skills via various methods; face to face, email and chat, and the ability to work as part of a team as well as individually, • Ability to trouble shoot issues and work with the team to resolve to customer's satisfaction., • Excellent writing skills, • Ability to put together workflow diagrams and role matrixes About AEVEX AEVEX, headquartered in Solana Beach, California, supports the U.S. national security mission and partner nation needs around the world by providing full-spectrum aviation, remote sensing, and analysis solutions. The company's capabilities include custom design and engineering; rapid prototyping; sensor integration and sustainment; aircraft modification and certification; flight test instrumentation and support; mission operations service; advanced intelligence data processing, exploitation, and dissemination solutions; and tailored hardware and software mission-system tools. AEVEX uses agile and customized approaches to rapidly define, develop, and deliver specialized solutions for airborne special mission needs for the U.S. Government, partner nations, and commercial businesses. AEVEX has major offices in California, Florida, North Carolina, Ohio, and Virginia. AEVEX provides a full suite of comprehensive benefits, including a 401(k)-retirement plan, comprehensive Medical, Dental, Vision, Disability and Life insurance group coverage with a portion of the premiums paid by the company, professional development funds, and an Employee Assistance Plan (EAP) with counseling, legal help, child and elder care support, among other benefits for qualified employees. Equal Employment Opportunity: AEVEX is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.

Job DescriptionSalary: Position Overview Were looking for an exceptional associate to join our Customer Experience team. The perfect candidate is a Tuckernuck brand enthusiast who aspires to build customer relationships and deliver above-and-beyond support to ensure customer happiness. As a member of the Customer Experience team, you will be the voice of our company and brand while being the voice of our customers when issues arise. We strive to deliver an extraordinary shopping experience, whether it be helping a bride pick out gifts for her wedding party via chat or emailing with our warehouse to ensure the fastest delivery possible for a new customer. You will have to be a great listener, an even better problem solver, and kill customers with kindness and positivity that knocks their socks off! This position will report to Mary Esty, Director of Customer Experience. Core Responsibilities • Build customer relationships and deliver above-and-beyond customer support through phone, email, and live chat., • Quickly and thoroughly solve problems for customers anytime if deliveries, transactions, and experiences dont go 100% as planned., • Think creatively about ways in which we can optimize each customers experience, present to the team, and then make it happen., • Master our internal inventory, order, and customer relations systems in order to efficiently and effectively process orders and answer customers questions., • Learn the products inside and out in order to offer style advice, upsell products, and to help customers find the products they need to fill their particular needs., • Study our style guide and be well versed in styling in order to offer appropriate style advice for different events, ages and styles. Ask the customer questions to provide them with the best styling advice for their needs and style., • Learn the ins and outs of the back-end of the website, including how to use any outside systems or plugins which may help with any customer service needs., • Provide thoughtful, strategic insight regarding customer needs to all areas of the business such as marketing, merchandising, photography, and buying teams. Minimum Qualifications • 1-2 years of relevant experience. Knowledge/Skills/Abilities • Passion for operations and logistics., • Exceptional writing and communication skills., • Empathy, energy, kindness, accountability, and adaptability., • Team player with willingness to support other departments., • Passion for the Tuckernuck brand., • Incredible organization skills., • Stellar problem-solving skills, • Proactive nature. See somethings not working? Do some brainstorming and help fix it., • Ability to thrive in a fast-paced environment., • Eagerness to learn every single day., • Positive attitude., • Driven by an entrepreneurial spirit., • Position will require being in the Washington D.C. area. Compensation Compensation for the role will be determined based on the candidate's qualifications, skills, and experience. The estimated annual compensation for this role is $60,000; classified as full-time exempt and not eligible for overtime. At Tuckernuck, we care about our team and offer benefits that support your health, growth, and work-life balance. This includes medical, dental, and vision coverage, a 401(k) with a company match, generous paid time off and holiday, paid new parent leave, day care coverage, a generous employee discount, and other great perks. Core Values The successful candidate will also demonstrate the following core values that inspire the Tuckernuck team to make a difference. • Teamwork Makes the Dream Work, • Find the Fun, • Stay Authentic, • Respect, • Entrepreneurial Spirit, • Start Strong & Finish Strong, • Have Courage Tuckernuck is an equal opportunity employer and makes employment decisions on the basis of merit. Tuckernuck policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. Tuckernuck offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in this application or hiring process to accommodate a disability, you may request an accommodation at any time.

Job DescriptionDescription: Job Title: Medical Assistant–Hybrid Primary Care Department: Operations Job Summary: The CloseKnit Medical Assistant serves as a bridge between the providers and the non-clinical CloseKnit staff. Supporting 2-4 providers during the day, this position maintains efficient patient flow by planning and preparing for patient visits and by fostering a patient safety and satisfaction environment by developing relationships with patients and explaining clinical information. This role also supports high-quality care delivery by performing all post-visit tasks, performing quality outreach, and demonstrating problem-solving skills around patient needs. The Medical Assistant functions as a collaborative member of the healthcare team, displaying professional behavior, addressing clinical needs, and communicating effectively with other team members and patients. Additionally, this role will be closely involved in developing new processes to improve care delivery. ESSENTIAL FUNCTIONS: Clinical Support • Prior to visit, collects and documents new and updated patient information, clinical data, and other relevant information such as vital signs, height/weight, allergies, medication reconciliation list, chief complaint, pain score, all past medical, family, and social history, and current symptoms., • Requests/obtains additional data from outside sources: EKG/lab/ diagnostic test results, specialist visits, and other historical data., • Schedules patients with urgent needs or abnormal results and arranges referrals., • Obtain prior authorizations on specific medications, diagnostic testing/imaging, and referrals as ordered by the provider., • Performs time-sensitive delegated tasks, which include but are not limited to patient requests via telephone, email, and chat, electronic health record (EHR) messages, and triages/addresses phone calls from other providers., • Completes communication loops to provide feedback and answers to providers, patients, families, pharmacies, suppliers, etc., • Orders refills and testing per protocols., • Provides medical record documentation daily., • Provides age-specific patient education and distributes approved health information materials according to diagnoses., • Discusses testing results with patients as delegated by the provider., • Works to create and maintain excellence in patient/family satisfaction., • Testing and implementation of new workflows and processes to improve patient care and/ or efficiency., • Outreach to patients to support follow-through with care plan and gaps in care., • Serves as lead for daily provider/health guide/MA huddles, • Works with health guides to divide tasks, • Manages all referrals, • Chaperones virtual sensitive exams., • Proactive patient outreach where clinically appropriate, such as new medication follow-up and wellness checks., • Performs video check-ins with patients where appropriate, • Prepares, administers, and documents oral and injectable medications and vaccines per provider orders. Consistently follows all elements of medication/vaccine policies., • Collects laboratory specimens for on-site and remote-site testing. Performs waived lab testing as ordered and per protocols, including standardized orders., • Orders, stocks, and maintains the cleanliness of exam rooms and other assigned areas. Documents orders as per protocol., • Performs and/or assists with in-office procedures, such as EKGs, wound care, PAP smears, etc., • Operates clinical equipment in accordance with procedures, including safety and quality control checks. Reports malfunctioning equipment., • Conducts point-of-care testing, orders, and refills as per protocol QUALIFICATIONS: • Education Level: High School Diploma or GED required., • Required experience:?4 years of primary care practice performing both front and back-office tasks, • Experience must include working with multiple providers, • At least 1 year of video or telephone patient outreach experience, • AAMA certified or able to be certified within 6 months of hire Preferred Qualifications: • Bilingual in English and Spanish, • Care Coordination experience, • Proactive quality improvement experience, such as gap recognition and PDSA cycles Key Skills and Abilities: • Excellent written and verbal communication skills, • Ability to work simultaneously across multiple platforms in addition to the EHR, • Ability to clinically prioritize and manage multiple responsibilities, • Quick thinking in responding to patient needs, • Strong team player, • Flexibility to work across multiple providers, • Apply logical reasoning to effectively execute high-level instructions and resolve issues involving multiple variables in a variety of complex situations Requirements:

Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client retention, and offer additional products and services * Provide clients with IRS support * All certification

As a Home-Based Sales Support, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

Job Title: Work From Home Customer Service Representative. As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance. You will provide support through various channels, including phone, email, and chat, to resolve customer

Job DescriptionLitigation Legal Assistant Tycko & Zavareei LLP is looking for a dedicated Legal Assistant to join its Washington, DC team, on a hybrid basis, beginning February 2026. This is a full-time, non-exempt, long-term position which provides essential administrative support to attorneys, paralegals, and operational staff, ideal for someone who thrives in a fast-paced dynamic environment and has exceptional organizational and communication skills. Applications will be reviewed on a rolling basis, with preference given to those received by JANUARY 20, 2026. The Firm: We are a nationally recognized 30-person private public interest law firm, with offices in Washington, DC and California. We represent consumers fighting corporate fraud, whistleblowers exposing corruption, and others seeking justice against powerful interests — in large, complex, and impactful cases across the country. In addition to interesting and high-profile work, we offer a strong team culture and work hard to maintain a respectful and convivial work environment where employees can be themselves while doing challenging, meaningful work. Our Legal Staff: Our litigation support team, comprised of paralegal roles and this Legal Assistant position, is an essential cog in the firm’s operational wheel. These team members work closely with attorneys throughout all stages of litigation, from early case development through final resolution, while also providing simultaneous support across case teams and firmwide operations. They are highly efficient, exceptionally detail-oriented, and adept at juggling many tasks at once to keep matters and operations running smoothly. POSITION OVERVIEW: Litigation Legal Assistant • Location: Washington, DC | Hybrid, • Start Date: February 2026, • Employment Type: Full-time, Non-Exempt, • Schedule Details:, • 40 hours/week, Monday–Friday, • Occasional overtime paid at 1.5x, • Flexible hybrid, 2–3 days in-office, • Department / Reports To: Legal Staff / Managing PartnerThe Legal Assistant is a hybrid junior paralegal / legal secretary role that provides enhanced administrative and clerical support to attorneys, paralegals, and internal departments, while also helping meet firmwide client-service needs. This position plays a crucial role in ensuring the smooth daily operation of the firm’s litigation matters and legal marketing efforts. The Legal Assistant supports attorneys and paralegals across all stages of a case lifecycle and assists the firm’s business development and administrative functions. This is a high-volume, high-responsibility role best suited for someone who thrives in a busy professional environment, can juggle many requests at once, and remains calm, organized, and responsive under pressure. The ideal successful candidate: • Enjoys being busy and handling many tasks at once, • Excels at taking initiative, working autonomously, and multi-tasking, • Takes pride in being reliable, responsive, and detail-oriented, • Enjoys being in a client service role, • Works efficiently under pressure, • Is comfortable frequently emailing and calling clients, court staff, vendors, and other law firms, • Is enthusiastic about public interest work, • Is seeking a long-term position and professional growth within a law firmThis is an excellent opportunity for someone interested in gaining professional law firm experience to develop the skills required for a future paralegal role, and/or someone planning to apply to law school two or more years down the road and desiring exposure to an exciting legal environment. Our legal staff have gone on to attend some of the best law schools in the country, including Harvard, Columbia, NYU, University of Virginia, and Georgetown. Note that this opportunity is not suitable for individuals planning to attend law school in 2026 or 2027, or for those seeking a short-term or transitional position. Key Responsibilities & Exemplary Tasks: Responsibilities will vary day to day and may include, but are not limited to: • Litigation & Case Team Administrative Support, • Provide comprehensive administrative and clerical support to litigation case teams, • Prepare, draft, format, and proofread correspondence and basic legal documents, • Assist with document organization, file management, and maintenance of electronic and physical case files, • Support discovery efforts, including assisting with discovery productions and document review projects, • Assist with court filings and related proceedings in state and federal courts, • Send agreements, contracts, and other documents for electronic signature, • Prepare time and expense reports and assist with basic billing and invoicing tasks, • Coordinate courtesy copies, service logistics, and large print or binder requests, • Run background checks and conflicts checks, • Coordinate basic technology needs for meetings, filings, and presentations as needed, • Schedule calls and meetings, • New Business Intake & Case Investigations Support, • Schedule intake calls between prospective clients and attorneys, • Communicate directly with potential clients and send retention agreements as directed, • Assist with early-stage case investigations, including factual and legal research, • Monitor legal research platforms, • Prepare agendas for and take notes during practice group meetings, • Firmwide Phones & Client Intake, • Serve as a primary contact for firmwide incoming calls, • Respond to and route calls related to potential new matters, existing cases, settlements, advertising campaigns, vendors, media inquiries, court staff, and opposing counsel, • Exercise sound judgment in triaging and directing inquiries to the appropriate internal stakeholders, • Firm Operations & Administrative Support, • Maintain firmwide resources and records, including firm resumes, proposal forms, case origination spreadsheets, and attorney CLEs, admissions, and awards, • Assist with case opening tasks, including opening new matters, organizing and saving key case documents, and logging matter information, • Provide operational support as needed, including assisting the Administrator with mail, organizing shared spaces, and firm events, • Support HR-related administrative tasks as assigned, • Legal Marketing & Business Development Support, • Assist with maintaining firm websites and online presence, • Support applications for firmwide awards and recognitions, • Prepare and order business cards, • Assist with social media marketing, • Assist with administrative aspects of marketing and business development initiatives, • Help prepare and proofread marketing materials, submissions, and correspondenceRequired Qualifications:, • Prior experience in an administrative or legal support role, • Excellent writing, proofreading, and attention-to-detail skills, • Strong research skills and comfort using a variety of research tools, • Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook); familiarity with Adobe, • Ability and willingness to learn new software systems quickly, • Exceptional organizational and time-management skills, • Clear, professional communication skills across email, chat, and phone, • Ability to work independently, manage priorities, and remain composed in a fast-paced environment, • Flexibility to work overtime on occasion, • Unflappable professionalism and sound judgmentPreferred Qualifications:, • Bachelor’s degree, • Familiarity with Westlaw and PACER, • Familiarity with state and federal court systems, • Prior legal billing experience, • Experience working in a small professional services office environmentCOMPENSATION & BENEFITS, • Base Rate: $26.00–$28.00 per hour, depending on relevant experience, • Overtime: Non-exempt position with time-and-a-half (1.5x) overtime pay as applicable, • Generous PTO and paid holidays, • Medical, dental, and vision insurance, with available Health Savings Account (HSA), • Employee Assistance Program (EAP), • 401(k) plan with employer contribution after 12 months of employment, • Commuter Benefits, • Resume, • Undergraduate Transcript, • Cover Letter describing relevant experience and interest in the role, • (Optional) Writing Sample, • (Optional) Professional References Applications will be reviewed on a rolling basis, with preference given to those received by JANUARY 20, 2026. Initial interviews will be conducted virtually. Tycko & Zavareei LLP is an equal opportunity employer, committed to providing a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by applicable law. Powered by JazzHR zS912qRrxc