Offres chat email support à Plano, TexasCréer des alertes d'emploi

Job Description About TTS-US: Founded in 2011, Toyota Tsusho Systems US, Inc. (TTS-US) is a Toyota group company that develops IT, cybersecurity, and technology solutions to support Toyota’s global business operations. With eight TTS affiliates worldwide, TTS-US is helping establish a secure and resilient Toyota global value chain while continuing to expand its capabilities across cybersecurity, IT consulting, project support, and enterprise solutions. The Account Manager is responsible for obtaining and maintaining long-term key customers by comprehending their requirements. The Account Manager will be engaged in a variety of tasks including sales, business development, account ownership, project management, coordination, customer & partner relationship management, negotiation, partner management. Essential Functions: -Business Development for TTS US IT services. -Building Proposal for key projects and aligning it as per customer need. -Scheduling Internal/External sync with stakeholders. -Maintaining strong relations with key personnel. -Acquiring a thorough understanding of key customer needs and requirements. -Expanding the relationships and business portfolio with customers by continuously proposing services and solutions that meet their objectives. -Serve as the link of communication between key customers and internal teams. -Resolve any issues and problems faced by customers and deal with complaints to maintain trust. -Prepare regular reports of progress and forecasts to internal and external stakeholders. -Manage accounts from a sales relationship perspective and be responsible for end-to-end sales cycle. -Vendor/Partner management for Joint delivery of Services. -Supporting team expansion initiative for technical project at client location. -Account farming, expanding existing accounts by engaging in active discussions with customers with TTS US IT services expansion Requirements -Graduate or bachelor’s degree in business administration or in a related field. -Bilingual Japanese and English with strong English communication. -3+ years of experience in IT industry in Account management and business expansion area. -Ability to be client facing by interacting with our clients and their executive leadership. -Creative problem-solving abilities and an analytic and qualitative eye for reasoning. -Self-starter with a knack for taking initiative and “getting things done”. -Have a passion for your work and an ability to apply that passion to both daily tasks and larger projects. -Ability to work with a remote team via collaboration tools (Chat, Email, and Video Conferences). -Ability to prioritize and complete multiple tasks with little to no supervision. -Ability to work independently with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort.

Job Description CHAT AND TICKET SUPPORT SPECIALIST Are you a customer service enthusiast with a knack for problem-solving and a passion for creating exceptional customer experiences? We're looking for a dedicated Customer Support Specialist to join our team and serve as a frontline ambassador for our balance support customers, primarily through chat and email-based interactions. In this role, you won't be on the phones; instead, you'll be the expert responding to customer inquiries and concerns through various ticketing systems. You'll master our customer-facing features, guide users through troubleshooting, and ensure every customer interaction is positive. Location: Plano Compensation: $20.00/hr Schedule: 6 Week Training period: Monday-Friday 8am-5pm | Post training period: Tuesday-Saturday or Sunday-Thursday, 10am-7pm (Hybrid) RESPONSIBILITIES: • Engage Customers: Respond promptly and accurately to customer inquiries via chat, ensuring their questions are answered and concerns are addressed within Zendesk primarily, and other relevant ticketing software., • Champion Satisfaction: De-escalate challenging situations with patience and empathy, leveraging ticketing system features to track and resolve issues, turning dissatisfied customers into happy ones., • Master Our Product: Become an expert on our customer-facing features, portals, and functionalities, clearly explaining them to customers through chat, and documenting solutions within our ticketing systems., • Guide & Educate: Help customers troubleshoot issues and effectively navigate our products and services, utilizing the full capabilities of our support tools., • Drive Metrics: Contribute to improving key customer support metrics like first response time, resolution time, and Customer Satisfaction Ratings, directly impacted by efficient use of ticketing software., • Collaborate Cross-Functionally: Work with internal teams (Customer Support, Account Management, Onboarding) by logging, tracking, and escalating issues seamlessly within Zendesk primarily, and other integrated platforms., • Enhance Service Standards: Collaborate with other professionals to continuously improve our customer service standards, often by identifying trends and opportunities within our ticketing data., • Create Unique Experiences: Deliver a distinctive customer experience that sets our company apart, enhanced by streamlined and personalized support through our chat and ticketing systems., • Leverage Payroll Expertise: Process reports from various payroll software and understand the intricacies of managing payroll systems, often by extracting and inputting data into relevant tickets., • Understand Time Clock Functionality: Apply your knowledge of time clock programs to address customer queries and provide tailored support, documenting interactions and solutions within ticketing software., • Manage Reports: Comfortably run, export, and upload reports, demonstrating technical competency in handling data related to time clock, payroll, and earned wage access systems, often for direct use or attachment within ticketing systems. QUALIFICATIONS: • Extensive Ticketing Software Proficiency: Demonstrated expertise in using Zendesk, Salesforce Service Cloud, Jira Service Management, and other similar ticketing systems and CRM platforms for chat-based customer service. You'll be skilled in navigating, documenting, and managing customer interactions within these tools., • Professional Experience: A proven track record in a comparable customer support role, ideally within the FinTech industry or a related field, with a strong emphasis on chat support and ticketing system management., • Technical Proficiency: Advanced understanding of time clock and payroll systems, including troubleshooting and navigation, and the ability to log and track these issues within ticketing software., • Payroll Software Proficiency: Familiarity with processing reports from various payroll software, demonstrating the ability to manage and interpret data effectively, often integrating with our support platforms., • Time Clock Functionality Knowledge: A strong understanding of time clock programs to provide comprehensive support and guidance to clients, documenting all interactions within our ticketing systems., • Report Management Skills: Proficient in running, exporting, and uploading reports, showing a high level of data handling within time clock, payroll, and earned wage access systems, often in conjunction with ticketing system processes., • Problem-Solving Skills: Exceptional ability to analyze and effectively troubleshoot complex issues, leveraging the features of our ticketing systems to diagnose and resolve problems efficiently., • Communication Proficiency: Outstanding written communication skills, with the ability to clearly articulate technical concepts to customers via chat and within ticketing system notes., • Customer-Centric Mindset: A genuine passion for delivering exceptional service and promptly resolving customer issues, with a strong understanding of how to optimize ticketing system workflows for customer satisfaction., • Adaptability: The ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and meeting Service Level Agreements (SLAs) within our ticketing software., • Flexibility: Adaptability to work varying hours, including evenings or weekends, to meet team and customer needs. PrideStaff (North Dallas location) is a locally owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. Our employees enjoy the following: • A professional, supportive team environment, • Representation to North Dallas’ top employers, • Full medical benefits package, • Dedicated consultants who provide industry insights & resources to ensure continued career development These are some of the many reasons we were recently recognized as one of Dallas’ Best Places to Work!

Job Description Position Summary The Digital Marketing & Marketing Operations Manager will manage Xite’s day-to-day marketing execution, with a strong focus on website content, listing publication, thought leadership, digital visibility, and brand consistency. This person does not need to be a web developer or graphic designer, but they should be comfortable working inside WordPress or a similar website platform, publishing content, using templates, managing digital assets, and coordinating with outside agency or design resources when needed. The right candidate is a practical “Swiss Army knife” marketer: someone who can write, organize, publish, manage projects, use AI effectively, create basic visuals, and keep marketing moving without needing constant direction. This role specifically emphasizes the need for someone who can manage the website, publish listings, create regular content, use hub-and-spoke content strategy, keep digital profiles accurate, and coordinate with agency support when needed. Key Responsibilities Website & Listing Management · Manage routine website updates in WordPress or a similar content management system. · Create draft listing pages using existing templates, input listing details, coordinate internal review, and publish approved listings. · Manage the marketing lifecycle for active practice listings, including launch content, website publication, email distribution, social promotion, buyer outreach support, listing updates, status changes, and post-close content opportunities. · Coordinate listing-related assets such as teasers, summaries, buyer-facing materials, website pages, email announcements, NDA or data-room links, and internal tracking. · Update website pages, team bios, service pages, insights, listings, and other content as needed. · Help maintain website organization, including tags, categories, navigation, and internal linking. · Document and improve basic SOPs for posting listings, updating website content, and managing marketing workflows. · Maintain and update marketing-related information in Salesforce, including tracking leads, contacts, campaign activity, conference follow-up, referral sources, and other sales and marketing data to help ensure the team has accurate, organized, and actionable information. Marketing Operations & Lead Management The Digital Marketing Manager will help connect Xite’s marketing activity to practical lead management and business development workflows. This is not intended to be a Salesforce administrator role, but the right person should understand how digital marketing, forms, campaigns, contact lists, automations, and CRM-connected workflows work together. · Help design, document, and improve lead-management workflows from website forms, listing inquiries, conference activity, referral sources, email campaigns, social activity, and other inbound or outbound marketing channels. · Work with leadership and outside technical resources to ensure leads are captured, routed, categorized, followed up on, and tracked accurately. · Identify opportunities to use forms, automations, campaign tracking, email sequences, task creation, segmentation, alerts, and follow-up reminders to improve marketing execution and speed-to-lead. · Help organize and maintain marketing lists, audience segments, campaign lists, referral sources, buyer groups, seller prospects, conference contacts, and other relationship-based marketing data. · Support campaign execution and nurture workflows by coordinating audiences, content, approvals, scheduling, tracking, and follow-up. · Maintain practical visibility into marketing-source attribution, campaign performance, lead status, referral source, listing engagement, conference follow-up, and conversion activity. · Translate marketing and business needs into clear workflow requirements for internal users, Salesforce support, web vendors, or automation partners. Content Creation & Publishing · Develop a consistent content calendar for insights, articles, market updates, listing-related content, and thought leadership. · Turn internal conversations, Q&A sessions, transcripts, notes, and leadership input into clear, useful content. · Use AI tools to draft, organize, repurpose, and improve content while maintaining accuracy, tone, and brand standards. · Build content around important client questions and core service areas using a hub-and-spoke approach. · Refresh and update content regularly so the website stays current and relevant. Digital Presence & Reputation · Keep Xite’s digital information accurate across Google Business Profile, LinkedIn, Facebook, Instagram, Glassdoor, review sites, and other relevant platforms. · Monitor and help manage online reputation, reviews, third-party profiles, and brand mentions. · Support visibility in traditional search and AI-driven search by keeping content accurate, current, and well-organized across digital channels. · Structure website content so Xite’s expertise, services, listings, locations, specialties, and FAQs are easy for traditional search engines and AI-driven search tools to understand. · Help maintain clear, accurate, well-organized service pages, location pages, FAQ content, internal links, metadata, and reusable explanations around Xite’s core services. Templates, Design & Marketing Materials · Create basic marketing assets using Canva, Co-Pilot, Claude, Chat, Adobe Express, or similar tools. · Use approved templates and brand standards for social posts, listing materials, email graphics, flyers, and other marketing pieces. · Coordinate with outside designers or agency partners for more advanced design, print files, layout work, or overflow needs. · Maintain an organized library of templates, images, logos, bios, listing assets, and reusable content. Vendor & Agency Coordination · Serve as the day-to-day marketing contact for outside agencies, designers, web partners, printers, freelancers, and other vendors. · Provide organized copy, images, direction, and feedback so outside partners can work efficiently. · Track projects, collect internal approvals, and make sure marketing tasks do not stall due to missing information or unclear ownership. · Coordinate Xite’s conference and event marketing process, including tracking upcoming conferences, managing deadlines and deliverables, communicating with event organizers, coordinating sponsorship or booth requirements, and ensuring all marketing materials, signage, handouts, digital assets, and follow-up items are prepared and delivered on time. Social Media & Distribution · Maintain a consistent, professional presence on key social platforms, especially LinkedIn. · Repurpose listings, insights, leadership commentary, market observations, and company updates into short-form posts. · Create simple graphics, captions, and occasional video or visual content when appropriate. · Social media is part of the role, but not the entire job. The priority is strong digital execution, content, website management, and marketing organization. · Analytics & Reporting · Track and report basic marketing performance across website traffic, listing engagement, email campaigns, lead sources, content performance, social activity, and campaign follow-up. · Use reporting to identify what content, campaigns, listings, geographies, specialties, or referral sources are producing meaningful activity. · Maintain simple dashboards, scorecards, or recurring reports that help leadership understand marketing activity and results. Requirements Qualifications · 3+ years of experience in marketing, digital marketing, content marketing, communications, or a similar role. · Comfort working in WordPress or another content management system. · Strong writing, editing, and proofreading skills. · Ability to turn rough notes, transcripts, conversations, or bullet points into polished content. · Comfort using AI tools as part of a modern marketing workflow. · Basic design ability using Canva, Adobe Express, Adobe Creative Suite, or similar tools. · Strong project management, organization, and follow-through. · Ability to manage multiple priorities, vendors, deadlines, and internal stakeholders. · High attention to detail and strong judgment around brand consistency. · Self-starter who can identify what needs to be done and move it forward. Preferred Skills · Experience managing a website or blog. · Experience creating content calendars and publishing recurring content. · Familiarity with SEO, AI search, digital reputation, or content strategy. · Experience managing social media for a company or professional brand. · Experience coordinating with agencies, designers, developers, printers, or freelancers. · Ability to create simple video clips, graphics, or visual content. · Experience building templates, SOPs, or repeatable marketing processes. · Experience with marketing operations, lead-management workflows, CRM-connected marketing processes, or campaign automation. · Experience with tools such as Salesforce, Account Engagement/Pardot, HubSpot, Mailchimp, ActiveCampaign, Zapier, Make, Gravity Forms, Elementor forms, or similar platforms. · Ability to think creatively about how website forms, campaigns, automations, contact lists, and follow-up processes should connect. · Comfortable working with technical partners to improve systems without needing to personally act as a developer or Salesforce administrator. Ideal Candidate The ideal candidate is curious, organized, digitally savvy, and willing to learn our business. They do not need to come from our industry. We would rather have someone who is smart, fast-moving, adaptable, and strong with modern marketing tools than someone with a perfect industry background. This person should be able to take direction, ask good questions, organize scattered information, and turn ideas into finished marketing materials. They should also be comfortable working with leadership, managing outside resources, and keeping projects moving from idea to publication. Benefits Compensation will be competitive and based on experience. Xite offers a 401k program and healthcare benefits. Target range: $80,000 to $120,000, depending on skill set, experience level, digital fluency, and overall fit.

Job Description▶︎ Job Details ・Job Title: Account Manager – Japanese Bilingual ・Client: Japanese IT Company ・Working Location: Plano, Texas ・Working Style: Hybrid ・Employment Type: Full-time ・Salary: 80-100K / per month ・Benefits: Standard company benefits ・Visa Support: Visa sponsorship may be available depending on the candidate's qualifications and experience. ・Working Hours: Standard business hours ・Language: Japanese & English (Business Level)▶︎ Key Responsibilities • Develop new business opportunities with Japanese and non-Japanese corporate clients for IT solutions and services., • Manage and grow long-term relationships with key customer accounts., • Identify customer requirements and propose appropriate IT solutions and services., • Prepare proposals, quotations, and project plans aligned with customer needs., • Manage the complete sales cycle from business development through account management., • Coordinate meetings and communications with internal teams, customers, and external partners., • Act as the primary liaison between customers and internal technical teams., • Resolve customer issues and ensure a high level of customer satisfaction., • Prepare sales forecasts, account reports, and progress updates for management., • Manage relationships with vendors and business partners to support joint service delivery., • Support project coordination and technical resource planning for customer engagements., • Expand existing customer accounts by identifying additional business opportunities (Account Farming).▶︎ The Right Candidate Will Possess, • Strong business development and consultative sales skills., • Excellent relationship-building and customer management abilities., • Strong communication and stakeholder coordination skills., • Ability to manage multiple customer accounts and priorities simultaneously., • Self-motivated with strong ownership and initiative., • Excellent problem-solving and analytical thinking skills., • Ability to work effectively in a hybrid and collaborative environment., • Professional presentation and executive-level communication skills.▶︎ Required Qualifications & Skills, • Bachelor's degree in Business Administration or a related field., • Business-level proficiency in both Japanese and English., • Minimum 3 years of experience in IT Account Management, Business Development, or IT Solution Sales., • Experience working directly with executive-level customers., • Strong client-facing communication and negotiation skills., • Ability to prioritize multiple projects while working independently., • Experience collaborating with remote teams using collaboration tools such as Microsoft Teams, Zoom, email, and chat applications., • Strong documentation and reporting skills., • Experience with vendor or partner management is highly preferred., • Willingness to travel as needed. Powered by JazzHR 2EgHcnGjiR

Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support. Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards.

Job Description Our Patient Access Specialist will ensure positive and proactive communications with prospective and existing patients via inbound and outbound telephone calls and email. The communication should be aligned and with the focus on providing the best possible patient experience at all times. This position handles all new patient inquiries, obtains patient registration, and reports weekly and monthly data (inquiries and registrations) as requested. Essential Responsibilities: • Timely answering of all telephone inquiries from potential new patients., • Delivers superior patient service on all inbound and outbound calls/contacts, emails, and/or chat sessions., • Instructs patients desiring new patient appointments to complete required registration forms (either by internet, email, fax, or mail)., • Logs patient calls daily., • Routes registration forms to appropriate contact at each location and/or business office representative., • Maintains monthly log for new patient referral spreadsheet., • Mails new patient packet to potential new patients when requested., • Assists supervisor as needed., • Maintains patient confidentiality., • Other duties as assigned. Education and/or Experience: • High School Diploma required, • Bilingual (Spanish) strongly preferred, • 1–2 years patient contact/scheduling experience, • Demonstrated knowledge of HIPAA compliance and requirements, • Ability to exhibit computer proficiency in Microsoft and EMR platforms and programs, • Superior organizational and time management skills Work Schedule: This position begins as a fully on-site role. Team members who demonstrate strong performance and reliability during their first 90 days will be eligible to transition to a hybrid work schedule, with the opportunity to work remotely on a part-time basis. Why You'll Love Working Here – Our Amazing Benefits: Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE or low-cost employee-only healthcare coverage option is also available. Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family. Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most. Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose! Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years. Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being. Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck. Rewards for Connections: Earn extra money with our Employee Referral Program — your network is invaluable! Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development. Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness. Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them. Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance to suit your needs.

Learn the Catbird ‘voice’ and customer service culture to support a long term customer relationships. Provide exceptional and personalized service to customers via email, social media channels, and live chat within a 24hr SLA window. Help cultivate a warm and inviting culture in order to assist

Customer Support / Remote] - Anywhere in U.Up to $24 per hour / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Copart, you will: Interact with customers via phone, email, and chat to provide excellent customer service and resolve any issues or concerns they may have; Foll

Job Title: Work From Home Customer Service Representative Employer: Amazon Job Description: As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance. You will provide support through various channels, including phone, email, and chat, to resolve customer inquiries and issues. Your role is essential in ensuring a positive customer experience and maintaining Amazon's reputation for excellent customer service. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat., • Resolve customer issues and complaints in a timely manner., • Provide product information and support., • Process orders and returns., • Document customer interactions and maintain accurate records., • Follow company policies and procedures. Qualifications: • High school diploma or equivalent., • Previous customer service experience preferred., • Strong communication and problem-solving skills., • Ability to work independently and manage time effectively., • Reliable internet connection and a quiet workspace.

Supports the creation, sustainment, evaluation, and optimization of Retail-focused sales and sales management tools, processes, and resources Essential Duties & Responsibilities Establish and maintain meaningful partnerships with sales employees at various levels of the organization Collaborate with Sales Leadership to evaluate sales performance and processes and support real-time business needs Collaborate with Confie support teams and key stakeholders to achieve project and business objectives Support Confie Retail through the implementation, sustainment, evaluation, and optimization of the sales funnel, sales, and servicing processes and skills, pre-underwriting, and frontline operations of sales employees and managers Manage and participate in Retail-focuses projects of varying sizes and exercise independent judgment related to process decisions Support frontline execution by creating and delivering process documentation and training resources Support the design and implementation of differentiating selling and sales management tools Support evaluation and sustainment of selling and sales management tools to ensure continued organizational impact and adherence to evolving business needs Support frontline and sales execution through regular sales observations Establish and measure project results and key performance indicators as well as personal performance goals Effectively document, track, and manage project milestones and deliverables for all participating stakeholders Communicate effectively and professionally using a variety of media, including but not limited to email, chat, in-person meetings, and telephone Qualifications and Education Requirements ? 2 years of retail sales experience or related insurance industry experience ? 1 year of project management experience Proficiency in Microsoft Office Suite professional products Exceptional communication skills in both written and spoken English Exceptional organizational and time management skills Preferred Skills Bachelor's or Master's degree with a business orientation Conversational written and spoken Spanish Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. As permitted by applicable law and from time-to-time, Confie may use a computer system that has elements of artificial intelligence to help make decisions about your employment, including recruitment, hiring, renewal of employment, or the terms and conditions of your employment. Employees with questions about Confie's use of these computer systems should contact Human Resources at employeerelations@confie.com Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

As a Remote Technical Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email. troubleshoot basic issues and provide solutions. document interactions and update customer accounts. provide quotes and process orders. research leads and target accounts for new opportunities. proactively generate new sales. learn full suite of products and services to serve customers effectively. work closely with warehouse to address shipping issues. work closely with finance to provide billing and documentation. ability to work with customers in different time zones. prepare client quotes, proposals, and presentations. be highly detailed and accurate in communications. ability to multitask and meet deadlines. provide prompt customer feedback and issue resolution. submit timely activity reports. possess strong computer skills and familiarity with MS Windows. dynamic project management and collaboration skills. be constantly mindful of schedules and committed to delivering all projects on time. Duties and responsibilities can change depending on business needs.

At Enseo, we're redefining what hospitality technology can be. We provide the technology for modern hospitality helping hotels across the U.S., Canada, and Mexico deliver personalized digital guest experiences while simplifying operations behind the scenes. Our solutions enable hotel teams to improve guest satisfaction, operate more efficiently, and unlock new revenue opportunities. From in-room entertainment and reliable connectivity to guest engagement and property-wide insights, Enseo's platform supports some of the most recognized hotel brands in the industry. Our technology powers more than 84 million guest experiences each year across over 330,000 rooms. The Vice President, Customer Support owns Enseo's customer support function across all channels and tiers, the proactive monitoring of deployed customer environments, and the executive-level account escalation function. This role is accountable for the customer experience from first contact through final resolution, for catching issues before customers call, and for being the single operational point of accountability when senior customer or executive attention is required. The VP leads a global, multi-site organization spanning the United States and the Philippines, responsible for keeping deployed hospitality technology running at thousands of properties, and is measured on customer satisfaction, response and resolution speed, proactive issue detection, escalation discipline, and the operational efficiency of the support footprint. • Own the performance of the frontline support contact center across phone, ticket, chat, and email channels, • Establish and maintain service level targets for response time, time to first action, and resolution by severity and customer tier, • Build workforce management discipline including forecasting, scheduling, shrinkage management, and 24x7 coverage planning, • Define and enforce ticket handling standards, documentation requirements, and quality assurance review cycles, • Maintain a tiered support model with clear criteria for Tier 1, Tier 2, and Tier 3 routing, • Drive first-contact resolution and reduce unnecessary escalations through training, knowledge management, and tooling, • Own contact center technology stack decisions in partnership with IT, including ACD, ticketing, knowledge base, and customer communication platforms, • Stand up and lead Enseo's proactive monitoring function as net-new operational capability, including the operational watch team, alert response workflows, and proactive ticket creation off telemetry, • Define the proactive monitoring strategy: coverage targets, alert framework, watch operations model, and staffing footprint across US and Manila, • Partner with Systems Engineering on monitoring instrumentation, alert tuning, telemetry sources, and observability platform investments; consume monitoring signal and own the operational response, • Build and run a property health framework covering uptime, recurring incident patterns, firmware compliance, and at-risk property identification, • Own firmware advisory and known-issue notification programs to deployed properties, • Establish proactive outreach motions for at-risk accounts, post-incident follow-up, and major release readiness checks, • Report customer health and proactive performance metrics to the COO and to customer business reviews, • Own the escalation framework and SLAs that govern how tickets move from Tier 1 and Tier 2 into Tier 3 engineering teams in Systems Engineering, • Define escalation criteria, handoff documentation standards, and acceptance gates so Tier 3 engineers receive clean, actionable tickets, • Drive Tier 3 ticket resolution outcomes through aging reviews, structured reporting, and the cross-functional escalation governance forum, • Run the recurring escalation governance forum (Customer Support, Systems Engineering, Product) with visible accountability for top tickets, top customers, and aging backlog, • Maintain a problem management practice that identifies recurring issues, drives root cause analysis through Engineering, and tracks permanent fixes back into release cycles, • Maintain a known-issues and workaround library so frontline tiers can deflect and contain issues without unnecessary escalation, • Own the post-incident review process for major customer-impacting events, including root cause documentation and corrective action tracking, • Serve as the single operational point of accountability for executive-level customer escalations, including issues raised directly to the President, Hospitality, the COO, or the CEO, • Maintain 24x7 reachability for executive escalations and major customer-impacting events, • Own the operational response on hot accounts: convene Systems Engineering, Product, field resources, and account teams as needed; drive to closure; communicate status to the executive sponsor, • Establish a structured cadence with Sales, CSM, and Account Management on at-risk accounts and named customer watch lists, • Own customer-facing executive communication on major incidents, including status updates, root cause communication, and corrective action commitments, • Build the playbooks, on-call rotations, and escalation paths that make executive response repeatable rather than heroic, • Own the global support delivery model with the Director, Philippines Operations as a direct report, • Define the work split between US and Manila operations by channel, tier, customer segment, and time zone coverage, • Establish consistent standards, training, quality, and tooling across both sites so customer experience is location-agnostic, • Drive cost-to-serve optimization through deliberate placement of work in the most appropriate location, including evaluation of Manila as the primary delivery site for the new proactive monitoring function, • Maintain workforce continuity and resilience across sites, including failover plans for site-level disruptions, • Build career paths and development programs that span both sites and retain top talent in each location, • Own customer satisfaction measurement across the support lifecycle, including CSAT, NPS for support interactions, and customer effort scoring, • Establish a closed-loop process for acting on customer feedback, with visible accountability and timelines, • Partner with Sales, CSM, and Account Management on top-customer escalations, executive sponsor cases, and at-risk accounts, • Represent the voice of the customer in product, engineering, and operations forums, including recurring readouts on top issues, defect trends, and customer pain points, • Own the support knowledge base as a first-class operational asset, with content standards, ownership, freshness reviews, and usage analytics, • Build onboarding and continuous training programs across both sites covering Enseo products, hospitality customer context, technical fundamentals, and customer interaction skills, • Run a quality assurance program with calibrated scoring, coaching loops, and tie-in to performance management, • Maintain certification standards for tier advancement and specialized product or customer-segment coverage, • Partner with Systems Engineering to ensure Tier 1 and Tier 2 teams receive structured technical enablement on new releases, known issues, and emerging product behavior, • Establish the operational reporting cadence covering volume, SLA performance, escalation rates, backlog, CSAT, proactive ticket rates, and cost-to-serve, • Build executive-level reporting suitable for COO, customer business reviews, and board reporting cycles, • Drive structured continuous improvement on top defect categories, top-volume drivers, and top-cost workflows, • Own support cost management including headcount planning, technology spend, and offshore-onshore mix, • Partner with Product and Systems Engineering on support-readiness gates for new product introductions and major releases, • Schedule Adherence and Workforce Utilization What We're Looking For • Ten or more years of progressive customer support leadership experience, with at least five years leading multi-tier support organizations at director level or above, • Demonstrated experience leading global, multi-site support operations including offshore delivery (Philippines, India, or comparable), • Track record running 24x7 contact centers serving B2B customers in technology, hospitality, telecom, managed services, or comparable industries, • Experience building or significantly scaling a proactive monitoring, NOC, or customer health function as net-new operational capability, • Demonstrated ability to serve as the executive

We're looking for Client Services Associates / Collectors Concierges to join our Customer Experience team to provide world class customer experience to our customers around the world. This role will work directly with customers in person to assist with drop off orders for PSA, PCGS, PSA/DNA, and WATA. They will help shepherd through those orders keeping the customer abreast of any issues that happen along the way up through order fulfillment and pickup. They will also assist with employee submissions as well. Associates will assist with general customer care emails and order assistance during downtime. Approximately 40% travel is required for this position. You must have a valid driver's license (required) and having a valid passport is preferred (but not required). Onsite Requirement: This role requires you to be onsite in the office 5 days per week. You'll report to our Customer Experience Supervisor and work from our Plano, TX office. What You'll Do: • Inform prospective and existing customers of company services, memberships, procedures, policies, and promotions, • Schedule drop offs with customers to allow there to be an organized flow of customers and products to the Collectors facility, • Work with Security and/or Sales if there is a high value submission taking place, • Attend to onsite VIP submitters to ensure a first class guest experience, • Assist with inquiries on orders and pricing with customers at drop off while ensuring all submission forms are accurately filled out, items properly handled, and orders delivered to the Receiving department for order entry, • Work with Logistics, Operations, Customer Care, Sales, CRC, Problem Orders Results, and Shipping to assist with any customer issues, including but not limited to resolving submission form errors, address or shipping updates, and order status inquiries, • Work with Finance on any issues with payment processing, • Research and resolve complaints or issues according to company policies and procedures, • Make calls to follow up on questions, complaints and issues, • Alert Marketing to opportunities to tell success stories from collectors, interview them, get photos for social media, etc., • Schedule pickups with customers and insure a smooth transaction during those pickups, • Be able to answer questions on the outcome of the submissions, • Assist with Customer Care emails and general inquiries during down time, • Attend trade shows as company representative to assist in order processing with submissions (optional), • Representatives will strive to earn praise from customers regarding the high quality care they provide via email, written correspondence, Live Chat and social media in particular, • Representatives will be responsible for keeping their workspace and visitor waiting area tidy and well-stocked with necessary supplies, • Organize and manage the pickup room daily, including but not limited to making calls to dealers/customers in advance of end of week or end of quarter to coordinate timely pickups Who You Are: • Able to travel up to 40% of the time attending various shows and special events, • Drivers licensed is required, • Valid passport is helpful, • Associates Degree or equivalent preferred and/or 4+ years Customer Care/hospitality experience, • Ability to understand and relay company policies and procedures, • Familiarity with standard concepts, practices, and procedures within our particular field, • Communicates clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings, • Exceptional written communication skills, • Interpersonal skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things, • Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed, • Problem solving - Identifies and resolves problems in a timely manner; works well in group problem solving situations, • Representation - Positively represent the company at all times, • Be versed in the following computer programs: Navision, Grading System Manifesting/Order Processing, Zendesk, Ring Central, Slack and Google Docs, • Attention to detail is critical in this role with representative exhibiting solid problem solving abilities, • Ability to work well with a cross section of the Collectors Team Physical Requirements: • Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time, • Hand Use: Regular hand use for various tasks, • Hearing Requirements: Ability to hear alarms, signals, and verbal instructions, • Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds, • Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently, • Sitting or Standing: Ability to sit or stand for extended periods of time Hourly Rate: The reasonable estimated hourly rate for this position is $21.50. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set. Reasons To Join Us: • Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision, • Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits, • 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals, • Vacation: All full-time employees are eligible for paid vacation, • Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays, • Employee Discounts: Employees receive discounts on select grading services for approved submissions, • Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs, • Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

As an Inside Sales Representative within our Aerospace and Defense division, you will be responsible for supporting complex strategic customers through outbound sales calls, lead qualifications, and smaller account management and special projects. This role requires a detail-oriented, proactive individual who excels in customer support and sales processes and is not afraid to develop sales and growth strategies toward key customers while aligning with critical sales business objectives with your sellers. Customer Support: Provide exceptional support to customers through various communication channels (phone, email, chat) to ensure their needs are met promptly. Sales Collaboration: Work closely with the sales team to prepare quotes, proposals, and contracts, while assisting with overall sales efforts. Follow-Up Communications: Conduct follow-up communications regarding orders, inquiries, and support requests to ensure customer satisfaction and timely resolution. Quote Preparation: Prepare and send formal quotes based on customer requests, ensuring competitive pricing and terms. Interdepartmental Collaboration: Collaborate with marketing, product management, and customer service teams to enhance the overall customer experience. Sales Program Support: Assist with the implementation and promotion of sales programs and initiatives to boost product visibility and sales, especially for the Defense Logistics Agency. Issue Resolution: Address and resolve customer issues related to orders, products, and billing promptly, ensuring high levels of customer satisfaction. Relationship Development: Develop strong, collaborative working relationships with internal stakeholders and customers Problem Resolution: Work with engineering, product management, pricing, customer service, ISC and other teams to ensure effective problem resolution and customer satisfaction. Quality Assurance: Assist customers with quality and delivery issues that may arise. Must Have Proven track record of driving sales growth proactively. 2 years experience in sales or customer support, preferably in the aerospace and defense industry. Must be proficient in CRM software and Microsoft Office Suite. Demonstrated persistence and discipline in pursuing sales goals. We value: Bachelor's degree or equivalent experience. Experience in the field is preferred. Ability to Teach and Advise, Deliver Value Propositions, Develop Relationships Excellent communication and presentation skills Strong interpersonal and communication skills. Qualify & disqualify complex sales opportunities Ability to multitask and prioritize customer inquiries effectively. Can influence at varying levels across the organization Ability to handle multiple priorities and navigate in a highly matrixed environment Ability to work in a fast-paced, highly matrixed environment Technical background in sensing sales Analytical and financial skills Effectively getting results in a matrixed organization structure Clear communication and vision-setting skills Executed presence and interfacing with customers at all levels of the organization Developing and fostering strong customer relationships Strategic mindset to scope tasks and achieve goals Passion for winning Timely decision-making in the face of complexity and ambiguity Ensuring customer satisfaction (delivery, quality, reliability) Other languages valued In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: https://benefits.honeywell.com/ The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: July 28, 2026.

Competitive Pay Package / Flexible Shcedule / Comprehensive Employee Benefits Package - As a Customer Support Representative at Jacent, you will: Provide customer service and support to clients via phone, email, and chat; Resolve customer inquiries and concerns in a timely and professional manner; M

Customer Service / Remote] - Anywhere in U.Competitive pay / Comprehensive healthcare coverage / 401k match / Equity ownership potential / Learning stipend - As a Customer Support Specialist at Tovala, you will: Respond promptly and professionally to customer inquiries via phone, email and chat, tro

Customer Service / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k match / PTO / Equipment provided - As a Customer Support Specialist at Promoboxx, you will: Respond to inbound customer inquiries via phone, email, and chat; Provide exceptional customer service by actively

Competitive Pay + Annual Bonus Eligibility / Medical Benefits / Paid Time Off / Collaborative, mission-driven culture - As a Customer Support Representative at TeamBuilder, you will: Provide prompt and courteous customer service via phone, email, and chat; Troubleshoot and resolve customer issues an

Job DescriptionDescription: ABOUT US Agility Insurance Services is a national Field Marketing Organization (FMO) dedicated to helping independent agents and agencies grow their businesses through industry-leading training, carrier partnerships, contracting support, marketing resources, and sales enablement. With a diverse portfolio that includes Medicare, ACA, Life, Supplemental, and Group products, Agility empowers insurance professionals to better serve their clients while expanding their opportunities for success. Our mission is to support agent growth through education, innovation, and personalized partnership, creating lasting value for both agents and the communities they serve. POSITION SUMMARY The Producer Support Manager is responsible for building a team of Producer Support representatives that will be communicating with agents after contracting has been completed. In addition, the Producer Support Manager will develop and maintain positive agent relations and ensure requests are handled appropriately and in a timely manner. Requirements: ROLE RESPONSIBILITIES The essential functions include, but are not limited to the following: • Works one-on-one with "top" Life and Health Insurance Producers, identifying their needs, managing accounts, and utilizing an in-depth working knowledge of the company's brands, systems, and processes to support their successes., • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems., • Acquires and grows a working knowledge of the Life and Health insurance industry by keeping abreast of trends, opportunities, and marketing and enrollment systems., • Ensuring Producer Support representatives are achieving desired service levels through emails, phone calls and EI chat and taking corrective action as needed., • Communicates properly through a variety of omni channel methods., • Identifies new agent business opportunities, collaborates on overall tactical and strategic plans to secure agents interest., • Answering Producer Support questions, guiding them through difficult calls or issues, diffusing upset agents, and handling issues that cannot be addressed by representatives., • Directs and leads ongoing continuous improvement initiatives to provide consistent and sustainable processes and address representative service failures/agent concerns in a timely manner., • Completes required training (including, but not limited to, insurance licensing, contracting, and certification)., • Working with escalated incoming and outgoing email(s), typing various documents, and entering detailed notations., • Accurately and consistently updates the company database with both agent and customer information. Keeps meticulous notes in the system in order to quickly reconcile any discrepancies with agents, and/or representatives., • Maintains a clean workspace and takes responsibility for the general organization of the office and their workspace., • Complete work assignments independently; effective time management and organization to accomplish the work assignments and campaigns., • Perform other duties as assigned. MINIMUM QUALIFICATION • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience, • Prior customer service management experience, • Proficient in MS Office, specifically Excel, Word and PowerPoint, • Excellent oral and written communication skills, • Familiar with current product lines and customer base, • Excellent customer relationship skills, • Must be bilingual (Spanish - required) or Vietnamese, • Must currently reside in the Houston, TX area, • Must have at least 1 - 2 years of experience in the insurance industry, • Must be willing to work in the office and be willing to travel within the Houston area to meet with partners. What We Offer Competitive compensation Benefits: • 401 (K) retirement, • Medical insurance, • Dental insurance, • Vision insurance, • Life insurance, • Paid Time Off (PTO) Travel Requirement: As needed Work Schedule: Monday through Friday Weekend availability as business needs require In Office If you’re a motivated, bilingual professional with a passion for helping others, we want to meet you! Don’t miss this exciting opportunity! Apply today and take the next step in YOUR career. Check us out! www.enrollinsurance.com Agility Insurance Services LLC provides equal employment opportunities to all applicants, without regard to unlawful considerations of or discrimination against race, religion, creed, color, nationality, sex, sexual orientation, gender identity, age, ancestry, physical or mental disability, medical condition or characteristics, marital status, or any other classification prohibited by applicable local, state, or federal laws. Agility Insurance Services LLC may obtain a 'consumer report' about you from a consumer reporting agency for employment purposes. A 'consumer report’ is a background screening report that may contain information regarding your criminal history, driving history, and information about you.

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Our people are behind the strength of our success, and we invest and support you in:.

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At Therapy Partners of North Texas, we provide a friendly, positive environment while delivering high-quality care to our patients.We have an opportunity for a Full-Time, In-clinic Medical Receptionist/Scheduler, featuring a smart, software-powered solution where patients are greeted by a friendly,

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As the Clinical Care Specialist, I report to the Practice Manager.I create the initial connection with all DOC guests and ensure that our Core Value of tenacious caring occurs from the moment they enter our DOC clinic until the time they exit.I do this by understanding the value of communication, a

Our people are behind the strength of our success, and we invest and support you in:.

Grill Service Team Member will be the face and support of the S Grill.

Our people are behind the strength of our success, and we invest and support you in:.

Whether face to face, on the phone or through email or fax, the CSR handles customers' needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Participate in additional projects/activities to support ongoing business needs. Knowledg

The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding

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Problem solver use logic and support resources to solve problems at the front desk.

Shift: 08:00 AM - 05:00 PM | (Monday - Friday).Duration: 3 Months (Possible extension).Pay Rate: To be discussed on call.Greet clients and visitors with a positive, helpful attitude.Assisting clients in finding their way around the office.Announcing clients as necessary.Helping maintain workplace se

If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team. Support the team with various administrative tasks and projects.

Job Opportunity At American Family Care.American Family Care (AFC) is one of the largest primary and urgent care companies in the U.Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine.Each location is equipped

State Farm Insurance Agent located in Plano, TX is seeking an outgoing, career-oriented professional to join their team.As a State Farm team member for Michael Fortado - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including

Eyewear Customer Service/Sales Advisor Part Time.Date posted: Friday, July 24, 2026.See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr.No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. We're looking for Customer Service Representatives to deliver exceptional support to our clients. In this role, you'll assist customers with inquiries, provide technical support,

If this sounds like your kind of environment upbeat, supportive, stylish, and full of opportunity then let's connect! Your journey to a fabulous career with Tangerine Salon might just start right here.

One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment. We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representative

Assist visitors and employees with check ins.

In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. If you're ready to

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