Trabajos chat email support en Austin, TexasCrear alertas

Lead / Managing Veterinarian – Travis Country\nAnimal Hospital Austin, TX | up to $175,000 + | $25,000 bonus package Travis Country Animal Hospital is\nlooking for an experienced veterinarian ready to step into a leadership role at\none of Austin's most established and well-regarded small animal practices. If\nyou're a strong surgeon with the clinical confidence to lead a team this role was built\nfor you. Why Travis Country This isn't a turnaround situation. Travis Country is a\nthriving, tenured practice with a strong client retention rate, a skilled support\nteam, and tech-forward workflows that keep you focused on medicine. You'll walk\ninto a practice that's already working well, and have the platform to make it\neven better. The Facility - Fully\nequipped with digital radiography (general and dental), Idexx in-house\ndiagnostics, ultrasound, a dedicated surgery suite, wet tables in treatment,\nand four newly remodeled exam rooms. The Opportunity \n • Up\n to $175,000 earning potential, quarterly production bonuses\n, • $25,000\n signing bonus with a straightforward 24-month pro-rated claw-back\n (retention bonus has no claw-back)\n, • Medical,\n Dental, Vision, 401(k) with match, PTO, CE allowance and CE days\n, • Joint Venture ownership on the\n table for the right candidate\n Who We're Looking For You're a confident, high-volume surgeon who enjoys\nmentoring others and wants more than just a clinical role. You thrive in a\ncollaborative environment and want your next move to mean something, not just\nfor your career, but for the team and patients you'll lead. Austin offers an\nexceptional quality of life, and Travis Country offers an exceptional place to\npractice. Let’s chat National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership. At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us: •\tWe’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com•\tWe may also contact you via text message from an identified NVA representative for recruiting-related communication•\tAll job opportunities and applications are hosted on our official careers site: careers.nva.com•\tThere is no cost or confidential information required to apply or be considered for a position If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Job DescriptionIT Systems & Network Administrator:As the IT Systems & Network Administrator, you will be responsible for providing technical assistance and support for incoming queries and issues related to computer systems, software, hardware and Network. This includes supporting hardware, server backups, and server security. Job Requirements: • Maintain and support the integrity of the operating system environment and various computer systems., • Implements and maintains firewall policies, VPN configurations, and network access controls while continuously monitoring traffic to detect and mitigate security threats., • Administer, install, and troubleshoot a variety of operating systems., • Performs systems maintenance tasks, such as system back-up, recovery, and file maintenance., • Schedule, install, and test system software upgrades., • Configure software and resolves technical problems., • Monitor and maintain software licensing and maintenance agreements., • Comply with company policies and procedures., • All other duties as assigned by the manager. Skills or Experience: • Computer degree with three or more years of experience providing Level 1 or above help desk support in IT operations., • Oral and written communication, professional, and interpersonal skills., • Assist customers in person, on phone, and live chat, email, social media, and web form submissions., • Analytical and problem-solving abilities., • Prioritize and execute tasks in a high-pressure environment., • Customer service orientation., • Patience for dealing with difficult customer service situations., • Work in a 24/7 environment., • Utilize various software applications including Microsoft Office Suite., • Server and computer hardware and software and associated network equipment operations., • Windows operating systems platform, Windows server and client operating systems., • Sophos anti-virus software., • Active Directory and Office 365 experience., • Intrusion detection and prevention software., • Server monitoring/performance tools., • Attention to detail and follow-through is essential., • An ambassador of our Core Value: Teamwork, Honesty, Commitment, Passion and Positive Attitude. Physical Requirements: • Moving around to accomplish tasks in various environments including tight and confined spaces., • Remaining in a stationary position, standing, or sitting for prolonged periods., • Adjusting or moving objects up to 40 pounds in all directions., • Repeating motions that may include the wrists, hands and/or fingers. About Shop LC:We are an electronic retailer of jewelry and lifestyle products headquartered in Austin, Texas with a team of approximately 450 people. Our products are sold through TV (Cable, satellite, Telco’s and OTA’s), our website, OTT, marketplaces, and social media. We are the US retailing unit and subsidiary of Vaibhav Global Limited (VGL)- a publicly listed company in India. The other retailing units of VGL Group are in the UK (Shop TJC) and Germany (Shop LC, Germany). VGL Group is a vertical business, having its own manufacturing and sourcing units in India, China, Indonesia, and Thailand. We believe in supporting our community and protecting the environment with the purpose of Delivering Joy. Our service to the community is run through our Your Purchase Feeds… program under which each retailing unit donates one nutritious meal to a school-going child in India, the US, the UK, and the Germany for each item sold through all its platforms. Your Purchase Feeds… has current run rate of over 54,000 meals per school day and has provided over 50 million meals to kids in need in US, UK and India until now. Our mission statement embraces the ambitious goal of distributing one million meals each school day to children in need by 2040. We believe that Your Purchase Feeds… provides more than just a meal: it feeds the hearts, minds, and futures of children. We are committed to protecting the environment by constantly working on reducing our carbon footprint and becoming net zero by 2030. Our factories in India fully functions on solar power and has Platinum level LEEDS certified factory. Our US buildings are Gold level LEEDS certified.

Job Description At Loxo, we believe that world-class software is only as good as the support behind it. We are looking for a Technical Advisor who takes pride in deep-level troubleshooting and obsessive follow-through. Most people see a software bug as a roadblock; you see it as a puzzle waiting to be solved. You are a customer advocate with a technical edge. As a technical advisor, you will own the lifecycle of an issue from discovery to resolution, ensuring that our users feel heard and our platform remains flawless. If you are a curious investigator who refuses to leave a technical question unanswered, we want to talk to you. What You’ll Do • Advanced Troubleshooting: Diagnose and troubleshoot complex customer issues using logic, deductive reasoning, and testing., • Bug Lifecycle Management: Act as the primary owner for reported technical bugs, ensuring they are documented, escalated to the appropriate engineering teams, and tracked through to final resolution., • Effective Technical Communication: Provide exceptional support through email, chat, and video, explaining complex technical concepts and bug fixes clearly and concisely to non-technical users., • Proactive Advocacy: Eliminate technical roadblocks allowing customers to effectively achieve their goals., • Knowledge Development: Contribute to help articles and internal documentation to improve self-service resources based on recurring technical issues you’ve resolved., • Platform Expertise: Stay up-to-date on the latest platform features and updates to provide immediate, accurate technical guidance. Who You Are • Analytical Problem-Solver: You have a proactive approach to identifying root causes and don't stop until you find a solution to a customer's challenge., • Tech-Savvy Detective: You are highly comfortable navigating software applications and learning new technologies quickly, • Persistent Follow-Through: You take ownership of problems and follow through to resolution, ensuring no customer bug is left behind., • Customer-Centric: You are passionate about providing outstanding service and going the extra mile to ensure customer satisfaction., • Poised Under Pressure: You can manage difficult or escalated technical situations with poise, composure, and diplomacy., • Excellent Communicator: You have strong written skills and can adapt your style to explain complex information to any audience. Qualifications • Experience: experience working directly with customers in a professional capacity (SaaS experience preferred)., • Technical Literacy: Familiarity with CRM databases and ticketing systems (e.g., Intercom, Zendesk), as well as preferably applicant tracking systems (ATS), and job boards., • Industry Knowledge: Experience working within recruitment, SaaS, or HRIS industries is a significant plus., • Education: Bachelor’s degree or equivalent professional experience., • Skills: Strong analytical abilities and a demonstrated ability to identify risks. Benefits • Remote-First: 100% remote-based workforce., • Flexibility: Unlimited vacation and PTO., • Growth: A challenging role that offers significant opportunities for development in a supportive team environment.

Job Description Our Patient Access Specialist will ensure positive and proactive communications with prospective and existing patients via inbound and outbound telephone calls and email. The communication should be aligned and with the focus on providing the best possible patient experience at all times. This position handles all new patient inquiries, obtains patient registration, and reports weekly and monthly data (inquiries and registrations) as requested. Essential Responsibilities: • Timely answering of all telephone inquiries from potential new patients., • Delivers superior patient service on all inbound and outbound calls/contacts, emails, and/or chat sessions., • Instructs patients desiring new patient appointments to complete required registration forms (either by internet, email, fax, or mail)., • Logs patient calls daily., • Routes registration forms to appropriate contact at each location and/or business office representative., • Maintains monthly log for new patient referral spreadsheet., • Mails new patient packet to potential new patients when requested., • Assists supervisor as needed., • Maintains patient confidentiality., • Other duties as assigned. Education and/or Experience: • High School Diploma required, • Bilingual (Spanish) strongly preferred, • 1–2 years patient contact/scheduling experience, • Demonstrated knowledge of HIPAA compliance and requirements, • Ability to exhibit computer proficiency in Microsoft and EMR platforms and programs, • Superior organizational and time management skills Work Schedule: This position begins as a fully on-site role. Team members who demonstrate strong performance and reliability during their first 90 days will be eligible to transition to a hybrid work schedule, with the opportunity to work remotely on a part-time basis. Why You'll Love Working Here – Our Amazing Benefits: Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE or low-cost employee-only healthcare coverage option is also available. Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family. Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most. Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose! Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years. Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being. Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck. Rewards for Connections: Earn extra money with our Employee Referral Program — your network is invaluable! Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development. Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness. Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them. Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance to suit your needs.

Job DescriptionStrength in Trust OneTrust's mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn't slow teams down—it should accelerate what's possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge Join the industry leader in Privacy and be part of a dynamic team that is addressing one of the most critical challenges for companies today: the responsible use of data and AI. With over 14,000 customers, we are at the forefront of helping businesses meet regulations and drive top-line revenue. At OneTrust, you can make a significant impact by working with cutting-edge technology and innovative solutions that enable organizations to build trust with their customers and thrive in the digital age. We are looking for an Account Executive, Enterprise. Account Executives have a critical role and responsibility to deliver new client acquisition in zero-base accounts while ensuring successful relationships and revenue growth with existing customers. OneTrust is a fast-growing SaaS enterprise platform with a robust growth trajectory. We invest heavily in our Sales Team. We generate customer interest, use a steady sales process, offer training, and keep customer requirements at the forefront of our planning. Our executives are always ready to help close sales. Your Mission The Account Executive (AE) is tasked with frequently finding and pursuing chances to make our customers more trusted and boost OneTrust's revenue. AEs must use their thorough industry knowledge and top-notch value-based sales skills to create the best solutions and solve complex customer problems. AEs must bring valuable insights and best practices to customers and prospects. As an Account Executive, Enterprise, you will: Collaborate with your team to meet or exceed quota. Engage in proactive outreach to generate and progress a consistent pipeline, even while managing closing activities. Leverage internal stakeholders, leaders, and champions to drive sales strategy execution. Work cross-functionally with Business Development, Partner and Channel Sales, Specialty Sales, and Solutions Engineering to land and expand key accounts. Utilize two-sided discovery and impeccable communication to understand customer needs and present valuable solutions. Differentiate OneTrust's solutions by understanding key competitors and their strategies. Build robust customer relationships, positioning OneTrust as a trusted advisor. Manage and optimize a targeted geographic territory. You Are You are a team player with a hunting mentality and a consultative approach. Your work reflects your inquisitive nature, innovative mindset, genuineness, deal management skills, tenacity, and truthfulness. You thrive in building relationships with C-Level Executives and are confident in your communication skills. Balancing new prospecting activities with deal advancement comes naturally to you, and you maintain discipline in sales processes and CRM hygiene. Your experience includes: At least 7+ years of experience selling B2B Enterprise-level software or related technologies. Proven success in solution and value selling. A solid track record of landing new logos while growing share of wallet in existing key accounts. Experience running sales presentations/demos. Track record of swift, targeted contract negotiation to deliver value to your company and customer. Familiarity with Salesforce.com or similar CRM solutions. Extra Awesome Experience in Privacy, Security, Third-Party Risk management, Compliance Experience directly selling to the Information Security department CIPP/E or CIPM certified Trained in Command of Message For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits. Salary Range$115,000—$150,000 USDWhere we Work We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview. Benefits As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers. Resources Check out the following to learn more about OneTrust and its people: • OneTrust Careers on YouTube, • @LifeatOneTrust on InstagramYour Data You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form. Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com. Our Commitment to You When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

Job DescriptionCard Support Specialist Potential start date: TBD Location – Onsite in North Austin Salary = $16/hr Potential temp to hire Need financial support experience (recommended) Schedule – Mon-Sat 8am-5pm CST to start. Overview: When customers have an issue with their card, these agents will support and resolve their issues. Inbound calls /chat/email Responsibilities include but are not limited to: SME that understands the customer and agent experience intimately Provides real-time Specialist support as needed Reviews interactions with the lens of completely solving the customer’s issue Investigate complex customer facing challenges and provide timely resolutions Manage, monitor and respond timely and appropriately to complaints received directly from call center staff Build relationships and effectively communicate across teams to share information and insights Demonstrate effective analytical and communication skills while gathering and providing information to customers, and formulating decisions Direct customer de-escalation Tactically this looks like Assisting agents with live help via a communication tool Making outbound calls to customers Testing upcoming system changes and providing feedback Supporting Executive escalations Processing customer requests via email or other ticketing systems Taking ownership of the most challenging cases and finding complete resolution for the Customer Skills Deep SME that does not stop at the first answer Moves quickly to resolve the customers issue and provides feedback later Seeks out solutions and offers insights to challenging contacts Knows when to ask for help Follows direction well Strong de-escalation skills Outstanding verbal and written communication skills Ability to understand complex process connectivity Demonstrating the 4 H’s; Humble, Honest, Hungry, and Hustle Proven de-escalation techniques and abilities Positive attitude and willingness to work with teammates on accomplishing tasks and responsibilities on an ongoing basis Ability to work independently with minimal supervision while knowing when to escalate issues. Company DescriptionConnecting Companies with Good Employees, and Employees with Good Companies!!Connecting Companies with Good Employees, and Employees with Good Companies!!

Job DescriptionRole Overview We are seeking a Sr. Technical Product Manager to lead the strategy and execution of data product, AI/ML system, AI-powered tooling, and automation initiatives across Patient Experience and Commercial Operations functions. This role is focused on improving how patients navigate testing and billing while enabling operational teams to efficiently progress cases from order to completion. You will play a crucial part in supporting initiatives to reduce friction, improve patient trust, and increase operational efficiency, ultimately driving better conversion, collections, and experience. This role focuses on building, scaling, and leveraging platforms and products that power decision intelligence and activity orchestration across these domains. You will work in close collaboration with domain leaders while building through centralized Data & AI organization platforms, standards, and governance. You will own the full product lifecycle from discovery through production, ensuring solutions are adopted, trusted, and deliver measurable business impact. In doing so, you will work hands-on as an empowered builder of AI and software solutions to improve workflow efficiency, productivity, and quality for the teams you support. This is a technical product role requiring fluency in data systems, modern data platforms, ML, and AI implementation patterns (and the ability and drive to build with them directly), combined with strong experience and stakeholder intuition across the associated functions. The role has direct ownership of high-impact initiatives that deeply influence organizational success. What You'll DoStrategy & Roadmap • Define and own the Data & AI product strategy and roadmap for the Patient Experience + Commercial Operations pod by deeply partnering with business leaders to proactively identify high-impact opportunities, shape problem definitions, and drive aligned priorities, • Translate ambiguous business problems (e.g., stuck cases, fragmented patient communication, support inefficiencies, billing friction) into clear product direction and measurable outcomes, • Own the line between 'what the business needs' and 'what gets built' end-to-endDiscovery, Experimentation, & Requirements, • Develop deep context on the domain so you can proactively propose solutions rather than field requests, • Be hands-on with data: query datasets, review schemas, and validate assumptions through analysis, • Lead end-to-end product discovery with interviews, workflow mapping, data assessments, ROI modeling, etc., • Define clear product requirements (PRDs, user stories, acceptance criteria) and success metrics, • Design and run experiments to validate product performance and measure causal impact, • Establish leading indicators and KPIs for proactive product and process health assessmentsDelivery, Data, & ML Lifecycle, • Partner with data and AI/ML engineering resources to deliver scalable products and capabilities, • Guide development of robust data pipelines and unified data models (360°ree; views across key entities), • Own the end-to-end ML lifecycle: feature definition, evaluation, deployment, monitoring, drift detection, and retraining, • Ensure training–serving consistency, model versioning, and clear deployment decision gates, • Establish strong observability across data pipelines and models (data quality, latency, reliability, cost)AI Productization & Hands-On Building, • Define and implement AI product patterns, including agentic workflows and tool/function-calling integrations, • Build process automations and internal tools that improve workflow efficiency, productivity, and output quality for the teams you support, • Establish evaluation frameworks for LLM-powered features (faithfulness, relevance, safety, cost, latency), • Implement prompt strategies, guardrails, and continuous evaluation pipelinesGovernance, Compliance, & Data Quality, • Ensure products meet regulatory and compliance requirements, • Champion data quality, lineage, and reliability through data contracts and observability standards, • Maintain strong documentation practices (e.g., model cards, dataset documentation, audit trails), • Partner with governance teams (Security, Legal, Compliance, AI Governance) to operationalize AI responsiblyAdoption, Change Management, & Impact, • Launch products with supporting enablement activities to ensure solutions are embedded in workflows with confidence, • Partner with stakeholders to integrate products into proactive, day-to-day decision-making, • Monitor product usage, performance, and business outcomes to iterate based on data and feedback, • Quantify and communicate impact (e.g., revenue lift, cost reduction, cycle time improvements, case completion turnaround), • Influence Patient Experience and Commercial Operations stakeholders through delivery, not authorityQualificationsRequired, • 7+ years of relevant experience (e.g., product management, applied AI/ML engineering, technical founder, forward-deployed engineering), including 3+ years building data products, AI/ML systems, or related platforms, • Demonstrated domain fluency in Patient Experience and/or Commercial Operations, • Strong understanding of patient journeys, support channels (e.g., chat, voice, call centers), and operational workflows that drive conversion and test completion, • Familiarity with key domain-relevant tooling (e.g., patient portals, support platforms) and associated data, • Strong technical capability (e.g., comfortable scripting, performing EDA, with AI-aided application development), • Hands-on experience shipping LLM-powered features or automations (e.g., prompting, RAG, tool/function calling, agentic orchestration, evals), • ML/MLOps literacy (evaluation metrics, experimentation, feature stores, CI/CD, monitoring, drift), • Familiarity with modern data stacks (e.g., Snowflake, dbt, AWS/SageMaker, Airflow/Dagster), • Strong stakeholder leadership and communication skills, with the ability to work across technical and business teams, • Experience working in regulated environments (e.g., healthcare, life sciences, fintech)Preferred, • Experience in healthcare, diagnostics, life sciences, and/or digital health, • Familiarity with healthcare data domains and systems, including patient, provider, payer, claims, billing, and clinical trial data, • Experience with vendor evaluation, platform selection, or external AI tooling ecosystems, • Advanced degree in a technical and/or business disciplineWhat Success Looks Like, • Production-grade data and AI products are deployed and embedded in day-to-day decision-making workflows, • Process automations and internal tools you build are reducing manual effort and improving output quality across the teams you support, • Measurable improvements seen in key business metrics (e.g., case completion turnaround time, patient satisfaction, cost-to-serve), • Reliable, high-quality data foundations connect patient, provider, clinical, operational, and billing/financial insights end-to-end, • AI systems are continuously monitored, evaluated, and improved with measurable business impact, • Stakeholders trust and adopt implemented solutions across both corporate and business-unit teams, • Internal teams have transparent access to the function's roadmap, trust in delivery against it, and visibility into the evaluation logic that prioritizes initiatives based on their impact to organizational goalsThe pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.Remote USA$140,600—$175,700 USD OUR OPPORTUNITY Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit www.natera.com. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents. Link: https://www.natera.com/notice-of-data-collection-california-residents/ Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes. For more information: • BBB announcement on job scams, • FBI Cyber Crime resource page

Job Description Jewelry Consultant - Austin, TX Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Austin, TX location. The targeted budget for this position is $19 - 21 per hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you'll do: • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area., • Use our ERP system to manage your tasks and communicate cross-functionally., • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. What You Have: • A passion for the customer. You don't just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You're a self-proclaimed "over-achiever" on a mission to exceed your sales targets., • It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise., • Master of Collaboration. You're a team player. You believe that in order to transform the jewelry industry, we all have to work together! What We Offer At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid., • Pre-Tax Commuter Benefits. How to Apply & What to Expect: Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee's specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.

Job Description Who We Are: Being naked is the #1 most sustainable option. We're #2. Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company's Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it. We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this, and this. None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you. What You'll Do: • Provide consistently magical customer service across all customer service channels, • Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships, • Consistently meet and exceed performance goals, • Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item, • Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible, • Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development, • Get to know the ins and outs of all aspects of the business and gain exposure to different teams Who You Are: • Smart, incredibly organized, and driven towards excellence, • Passionate about Reformation's mission and products, • An incredibly friendly person who loves interacting with people and never loses their cool, • Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies, • Positive and willing to take on any task, big or small, • Strong communication skills across all customer service channels, including email, text, and chat, • Able to meet deadlines consistently while juggling multiple tasks; excellent with time management, • Flexible and able to work in a constantly changing environment, • Productive, focused work style to successfully meet case volume expectations Extra Credit: • Prior experience on an e-commerce customer service team, • Proficiency with Kustomer and Google Suite Availability: We're currently hiring for Seasonal roles with part-time availability needed in June. Candidates must have flexible schedules, including evenings, weekends, and holidays, to support our customers when demand is highest. Top-performing Seasonal employees may be asked to extend their contract and join us for the next season. They may also be considered for permanent roles on our core team, based on business needs and individual performance. • Part-Time: 8–29 hours/week, with occasional weekend shifts required Flexible availability is especially important—we're looking for team members who can help us deliver exceptional service when our customers need us most. Compensation: At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated wage for this position is $17.60 - $18.65 per hour, depending on a variety of factors, including but not limited to location, relevant experience, skills, qualifications, and internal compensation equity. This role may also be eligible for an annual discretionary bonus based on a range of factors, including company performance, department goals, and individual contributions. Bonus amounts and eligibility are not guaranteed and are determined at the company's discretion. Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation. Benefits & Perks: • Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work., • We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees., • We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds., • We're a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you'll get to collaborate with people all around the world., • You'll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment., • We care about the causes our employees care about so we donate to community efforts on a yearly basis., • We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff! Reformation is proud to be an Equal Opportunity Employer. We're committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws. If you require accommodations during the application or interview process, please let us know. We're here to ensure you have what you need to show up as your best self. Still don't know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we're all about growth, not gatekeeping. If you're passionate about the role and excited about making fashion more sustainable, we'd love to hear from you. If this role doesn't totally excite you, consider applying to our general application. Want some more?! - Sustainability, Forbes, Fast Company

Job Description The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. This role serves as the primary point of contact for IT support requests and ensures a high level of customer service, timely issue resolution, and accurate documentation. FT - Austin, TX - This is not a remote or hybrid position. What We Offer • Competitive compensation, • Medical, dental, and vision benefits, • Paid time off and holidays, • Training and certification opportunities, • Clear career growth path into Tier 2, Tier 3, or systems engineering rolesCompensation: $45,000 - $55,000 Responsibilities: Key Responsibilities • Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing system, • Diagnose and resolve hardware, software, and connectivity issues on desktops, laptops, mobile devices, and peripherals, • Troubleshoot common operating systems (Windows, macOS) and productivity tools (Microsoft 365, email, VPN), • Escalate complex issues to Tier 2/3 support or engineering teams as appropriate, • Accurately document incidents, requests, solutions, and procedures in the ticketing system, • Perform user account management tasks (password resets, access provisioning, MFA support), • Assist with onboarding and offboarding of users, including device setup and access configuration, • Follow established ITIL or internal support processes and SLAs, • Maintain a strong customer-service mindset and communicate clearly with technical and non-technical users, • Participate in ongoing training and knowledge base updates Qualifications: Required Qualifications • 1–3 years of experience in an IT helpdesk, technical support, or customer support role, • Working knowledge of Windows operating systems and basic networking concepts (DNS, DHCP, TCP/IP), • Experience supporting Microsoft 365 (Outlook, Teams, SharePoint), • Familiarity with ticketing systems (e.g., HaloPSA, ServiceNow, Jira, ManageEngine), • Strong verbal and written communication skills, • Ability to manage multiple tasks and prioritize effectively Preferred Qualifications • Associate’s or Bachelor’s degree in Information Technology or a related field (or equivalent experience), • MSP experience or high-volume support environment, • Basic Active Directory and Azure AD experience, • Familiarity with remote support tools and RMM platforms, • Relevant certifications (CompTIA A+, Network+, Microsoft certifications) *CompTIA A+ certification is a requirement within 6 months of start date* Core Competencies • Customer-focused mindset, • Strong problem-solving and troubleshooting skills, • Attention to detail and documentation, • Ability to work independently and as part of a team, • Professionalism and reliability About Company Systemverse is a leading provider of IT support services and technology solutions with headquarters in Austin, Texas. We specialize in providing outsourced IT Services: On-premises and remote, 24/7 remote helpdesk, IT consulting, cloud hosting, and cloud services. We become the client’s IT Department. We are a fast-paced and high-growth Information Technology consulting company. We perform high-level virtualization conversion projects, server migrations, network management/monitoring, business technology analysis, and day-to-day technical support. We do the implementations others can't do and are very aggressive in project success and completion. We are an equal-opportunity employer and value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job DescriptionJob Summary MicroVentures, a premier equity-based crowdfunding platform, is in search of an Investor Relations Manager to spearhead the growth and development of its equity crowdfunding platform. This role is pivotal in leading the Investor Relations team, providing strategic direction, and managing day-to-day operations of the team. The Investor Relations Manager will ensure we have the proper customer service and training procedures in place to enhance existing relationships, expand the investor base, enhance investor satisfaction, and meet internal deadlines.Leadership and Team Management: • Supervise, manage, and expand the Investor Relations team., • Oversee the training and development of staff to ensure high customer service standards., • Manage a distributed team effectively, ensuring coverage across various time zones.Investor Engagement & Support Strategy:, • Act as the primary liaison to the investor base., • Deepen existing investor relationships and onboard new ones., • Assist with onboarding new investors and manage client communication related to KYC, fundings, and distributions., • Drive key metrics in revenue growth and new business development.Operational Excellence:, • Maintain workflow documentation, training, and manage technology enhancements for efficient sales operations., • Manage client communications through various channels including chat, email, phone, and queues., • Ensure the team meets internal and external goals and metrics., • Maintain awareness of client money flows and related regulations.Qualifications:, • 2-5 years of experience in managing a customer service team., • Experience in the Financial Services industry, particularly in venture capital or private equity., • Strong project management skills and ability to meet critical deadlines., • Expertise in financial instruments, with a focus on private placements, venture capital, and private equity., • Excellent communication skills (written and oral) and the ability to work effectively in a team environment., • Experience with remote team management., • Strong communication, organizational and project management skills, • Hold the following Securities licenses. Series 7, Series 63 or 65., • Hold or be willing to obtain a Series 24., • Candidates must reside in or be willing to relocate to Austin, TXHighlights of MicroVentures Benefits:, • 401K Match (100% match on the first 5% and 50% on the next 5%), • Annual discretionary bonus, • MicroVentures covers the base plan for Medical, Dental and Disability insurance, • 3 Weeks paid time off + holidays, • 4 Weeks paid sabbatical after 5 years with MicroVentures with a travel stipend, • Hybrid work environment in Austin TX, • $100 monthly technology stipend (phone and internet) We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionHeadquartered in Austin, Texas, with its EMEA HQ in Paris, Way is the category-leading B2B technology platform empowering brands to unlock the power of experiences. In a world where 76% of consumers prefer spending on experiences over material goods, Way enables brands to adapt to this shift with cutting-edge technology. Founded in 2020, Way began as a solution for hospitality brands to drive brand loyalty and generate experiential revenue at scale. Industry leaders like Hyatt Hotels, Hilton, Trailborn, and Auberge Resorts Collection rely on Way’s all-in-one experiential platform to launch unforgettable experiences — from hot air balloon rides in Mexico City to truffle hunting in the French countryside. Way has achieved significant milestones, including a $20 million Series A funding round in late 2022, led by Tiger Global and MSD Capital (Michael Dell), at a $100M valuation. As the company continues its rapid growth, we’re seeking visionary, driven team players to join our dynamic environment, where challenges are met with unmatched rewards as we transform the hospitality and experiences industry globally. We are seeking a Customer Success Associate to assist clients by leveraging Way for their experiential programming to drive ancillary revenue. The ideal candidate is a tech-savvy problem solver with excellent communication skills, eager to help clients maximize their use of the Way platform. This role focuses on guiding clients to optimize their integration, ensuring smooth functionality on their branded websites while managing technical support inquiries to resolve any issues. With a keen eye for detail, you’ll ensure a seamless experience for both Way clients and their guests, making it easy for travelers to discover and book with confidence. PRIMARY RESPONSIBILITIES • Provide timely and professional assistance to clients via email and chat., • Diagnose and resolve platform, integration, and configuration issues by identifying root causes and replicating errors., • Support clients in customizing and troubleshooting CSS for a smooth integration experience., • Escalate issues appropriately to Product or Engineering and communicate status updates clearly., • Partner with the Customer Support Manager to maintain the Knowledge-Centered Support framework, contributing to all help-related resources., • Create and maintain internal troubleshooting resources, workflows, and FAQs to strengthen Support team autonomy and reduce repeat inquiries., • Use AI-enhanced support tools to diagnose issues more efficiently and provide accurate information with speed and consistency., • Relay to the Product team all client feedback and contribute to product improvements., • Collaborate with Engineering to refine and expand technical documentation that supports more independent issue resolution within Support., • Coordinate closely with Customer Success to ensure clear and consistent communication on Support cases within the CSM’s book of business.QUALIFICATIONS, • Problem-Solving Skills: Demonstrated ability to troubleshoot and resolve technical issues efficiently., • Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex technical concepts in a clear and concise manner to non-technical users., • Customer Service Skills: A patient and professional approach to customer interactions, ensuring a positive support experience., • Startup Acumen: Thrives in an ever-evolving startup environment, embracing challenges, adaptability, and impact-driven problem-solving.PREFERRED QUALIFICATIONS, • Previous experience in a support role preferred, • Technical certificate courses in web development, or a related field is advantageous but not mandatory.WHY JOIN WAY?, • Attractive salary package commensurate with experience and skill level, • Comprehensive healthcare coverage and other benefits, • Opportunities for professional growth in a fast-paced tech environment, • Stock options that offer a stake in our success, • Modern office located in the vibrant city of Austin, Texas, • Annual stipends for hotel stays and travel, allowing you to experience our partner offerings firsthand We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Customer Experience Manager - Austin, TX We are seeking a motivated and dynamic Customer Experience Manager with strong business acumen to lead our team in achieving and exceeding sales goals. This role requires a proactive leader with a deep focus on driving sales performance, ownership of store outcomes, and exceptional leadership abilities. This results-oriented leader will foster a passion for delivering exceptional customer experiences and driving sales performance. The ideal candidate will be able to work a full-time schedule from Tuesday to Saturday. This role is in-person at our Austin showroom location. The targeted budget for this position is $70,000 - $90,000. This compensation budget range may be adjusted at any time at the discretion of the company. Key Responsibilities: • Sales Performance and Business Growth:, • Recruit, lead, and mentor a team of Customer Experience Assistants, Jewelry Consultants, and Concierges to meet quarterly sales targets., • Demonstrate a robust understanding of business processes and KPIs, coaching each team member to achieve performance goals., • Drive showroom sales performance by analyzing data, identifying opportunities for improvement, and implementing strategic initiatives., • Ownership of Store Performance:, • Take full accountability for the showroom and office operations, ensuring they meet the highest standards of customer service and operational efficiency., • Implement efficiency improvement initiatives, policies, and procedures to enhance the customer experience and operational performance., • Partner with Workforce Operations Analysts to create and maintain a comprehensive team schedule, ensuring coverage for all duties and appointments., • Leadership and Team Development:, • Foster an environment of partnership, positivity, and a bias toward action, inspiring the team to excel and deliver exceptional customer service., • Provide ongoing training, coaching, and performance feedback to develop the team's skills and capabilities., • Participate in the sourcing and selection processes to build teams of high-performing talent., • Lead by example in conducting in-person customer appointments, presenting jewelry in a luxury goods environment., • Customer Experience Management:, • Consistently seek ways to improve the customer experience, collaborating with the customer care team to resolve escalations and ensure customer satisfaction., • Maintain a luxury environment in the showroom, upholding visual merchandising and retail operations standards, including planogram updates and seasonal roll-outs., • Respond to customer inquiries via phone, email, and live chat, ensuring a personalized and exceptional service experience., • Cross-Functional Collaboration:, • Collaborate across departments, including operations, merchandising, retail operations, marketing, HR, and customer care, to drive business growth and customer satisfaction., • Innovate and bring new ideas to enhance processes and customer engagement. Qualifications: • Proven experience managing people in retail or direct-to-consumer sales, with a focus on achieving and exceeding sales targets., • Strong leadership abilities with the capacity to inspire and develop a high-performing team., • Excellent business acumen with the ability to analyze data and make strategic decisions., • Exceptional communication skills, both written and verbal., • Robust CRM software experience., • Entrepreneurial spirit and self-starter mindset., • BA degree or equivalent, preferred., • Commitment to respect and inclusion in the workplace., • Interest in socially and environmentally responsible organizations and products. What We Offer At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid., • Pre-Tax Commuter Benefits. How to Apply & What to Expect: Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You'll receive an email when we've received your application and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and an opportunity to chat with a few of our Customer Experience senior leaders via video call! More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee's specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.

Job Description Company: Rugiet Health Location: Austin, TX (Remote) About Rugiet Health: Rugiet Health is a fast-growing, Austin-based direct-to-consumer telemedicine company redefining the landscape of men’s and women’s health, with a focus on hormone optimization. Our mission is to make access to high-quality, compounded medications simple, seamless, and accessible—delivered through a tailored digital experience that blends luxury service with clinical precision. Backed by a nimble, passionate leadership team with deep expertise across Clinical, Marketing, and Technology sectors, we’re reshaping U.S. healthcare by offering innovative, personalized solutions that empower people to lead healthier, more fulfilling lives. The Opportunity: We are looking for a compassionate, detail-oriented, and highly communicative Patient Support Agent to join our dedicated team. In this essential role, you will serve as the primary point of contact for Rugiet Health members, delivering outstanding service and personalized support throughout their care journey. You’ll play a key role in ensuring a seamless, informed, and empathetic experience—guiding patients through our platform, clarifying treatment plans, and resolving inquiries with care and efficiency. If you're a natural problem-solver who finds fulfillment in helping others and excels in a fast-paced, patient-focused environment, especially within the healthcare space, we’d love to hear from you. What You'll Do: 1. Serve as the First Point of Contact - Engage with Rugiet Health members via phone, email, and chat to address questions related to their accounts, prescriptions, order status, and navigating our platform., 2. Provide Empathetic, Patient-Centered Support - Listen actively to patient concerns, demonstrate empathy, and de-escalate challenging situations with professionalism and a positive demeanor., 3. Resolve Issues Efficiently - Investigate and resolve patient concerns promptly, collaborating with internal teams—including Clinical, Pharmacy, and Operations—to ensure timely, accurate solutions., 4. Become a Product & Service Expert - Gain in-depth knowledge of Rugiet Health’s products, services, and workflows to provide clear, accurate, and helpful information to patients., 5. Guide and Educate Patients - Support patients in understanding their treatment plans, medication usage, and next steps—ensuring they feel informed, confident, and cared for., 6. Maintain Accurate Records - Document all patient interactions and resolutions in our CRM system with accuracy and attention to detail to support continuity of care., 7. Contribute to Continuous Improvement - Identify recurring issues or patient feedback trends and share insights with internal teams (Product, Clinical, Marketing) to enhance the overall patient experience., 8. Ensure Compliance and Privacy - Uphold HIPAA regulations and internal privacy policies to safeguard patient information at all times. What You Bring: • Experience in a customer service, patient support, or call center role, preferably within a healthcare, telemedicine, or direct-to-consumer (D2C) environment., • Exceptional verbal and written communication skills, with the ability to explain complex information clearly and concisely., • Proven ability to empathize with customers, maintain composure, and resolve issues calmly under pressure., • Proficiency with CRM software (e.g., Zendesk, Salesforce) and general office software (Microsoft Office Suite, Google Workspace)., • High attention to detail and accuracy in documenting information., • Ability to work independently and as part of a collaborative team., • Adaptability and a willingness to learn new systems and processes quickly in a dynamic environment., • High school diploma or equivalent; Bachelor's degree is a plus. Bonus Points If You Have: • Experience in a regulated industry, particularly healthcare., • Familiarity with medical terminology or pharmaceutical processes., • Experience with chat-based support. Why Join Rugiet Health? • Direct Impact: Play a crucial role in improving people's lives by providing direct support and ensuring a positive healthcare experience., • Growth Opportunity: Join a fast-growing, innovative company with opportunities for professional development and career advancement., • Collaborative Culture: Be part of a supportive and passionate team that values communication and patient well-being., • Disrupt Healthcare: Work with a company at the forefront of personalized telemedicine. Compensation & Perks • $17–$19/hour, • Monthly team contests with gift card prizes, • Health, dental, and vision coverage, • 401(k) program, • 3 weeks of PTO, • Monday–Friday, 9:00 AM–5:30 PM To Apply: If you are excited by the opportunity to provide outstanding patient support and contribute to a revolutionary healthcare company, please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this position.

Job DescriptionCompany Description About AbbVie At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn. Job Description Allē Customer Experience Representatives (CXR) serve as first-line representatives responsible for handling inbound call, chat and email inquiries and act as subject matter experts regarding Allergan Aesthetics’ premier consumer loyalty program. Representatives are responsible to assist patients, health care providers and their staff, internal sales representatives and AbbVie Employees with navigating all aspects of the Allē Program. Under general supervision, Customer Experience Representatives handle customer requests in a timely, accurate and professional manner. Allē CXR’s foster the growth of a strong customer base through creating positive interactions and building strong relationships. Responsibilities: • Multi-Channel Support: Provide excellent service through phone, chat and email., • Customer Assistance: Help customers with program eligibility and registration, program rules, website and mobile app navigation, password resets, general product information, and redeeming rewards., • Promotion and Education: Develop and maintain an in-depth knowledge of Allē and proactively highlight the benefits of promotions, program perks, and platform features for patients and practices., • Troubleshooting: Resolve technical issues and questions, acting as a liaison between the customer and our Technical Product Support (Tier 2) team., • Documentation: Keep detailed records of interactions, inquiries, complaints, comments, and actions taken., • Collaboration: Work with cross-functional teams to address customer issues and enhance the customer experience., • Metrics Adherence: Maintain strong adherence to service level, quality and customer satisfaction metrics.Qualifications Requirements: To be considered for this position, candidates must meet the following minimum requirements: • Experience: 1-2 years of professional customer service experience, preferably in a Contact Center environment., • Adaptability: Ability to learn and adapt to new technologies and changing processes, while always looking for ways to understand more., • Attention to Detail: Strong attention to detail, multitasking abilities, and well-organized., • Time Management: Exceptional time management skills to serve a diverse customer base efficiently., • Communication Skills: Excellent communication and relationship building skills., • Technical Skills: Experience working with Microsoft Office and Google Suite. Preferred Skills/Qualifications: • CRM Experience: Experience with SAP, Salesforce, or other CRM platforms., • Technical Support Tools: Familiarity with NICE inContact for Phone, Email, Chat, and SMS support., • Industry Experience: Experience in Medical Devices, Pharmaceutical market or related fields. Education: • Associate Degree OR High School Diploma and equivalent relevant experience. Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html

Job Description Pop Quiz: Which phrase sounds most like you? A. “Come on in, I’m so glad you’re here!” B. “I brought snacks, just in case.” C. “Tell me everything. I’m listening.” If you answered, “All of the above!” you might be our ideal candidate for our Customer Delight Specialist position. Aside from having some pretty joyful taste in music, you also radiate positivity—like sunshine or a loving hug. In fact, if you were a candle scent, you’d be “fresh baked cookies” or “cinnamon spice” because you’re warm, inviting, and make people feel right at home. You have a natural knack for hospitality, which is why one of your favorite things to do is delight everyone you meet! If you relate to any or all of the above, you’re not afraid to truly put yourself in other people’s shoes, and you’re enthusiastic about the prospect of working with us every day to ensure that our Siete community feels seen, loved, heard, and cared for—we’d love to chat. About You: The small stuff truly matters to you. You’re the person who can find every typo, taste every flavor note in a dish or cup of coffee, and read a room (or a chat!) like a social whiz. Known for being great with words, you’re articulate and well-spoken. And your ability to take words and create meaningful messages is magical. Plus, you’ve got a PUN-derful sense of humor! The extra mile” is a metric you use for everything you do, and you go it every time. You want people to feel heard and seen, always. Whether you’re cracking the daily Wordle, piecing together a puzzle, organizing a group chat plan, or finding the fastest way through a tricky situation, you have a natural talent for figuring things out. You love working with a team (Juntos es Mejor!), but you also value time to reflect, focus, and create on your own. “Reflection makes for better collaboration,” you always say! You’re the kind of person who leads with heart and follows through with purpose. From big projects to small moments of support, you know how to make the work meaningful and the people around you feel valued. Chatting with, listening to, and helping others brings you joy every day of the year. You’re someone who can find joy in the little things, like a freshly organized shelf or a perfectly labeled notebook, just because “there’s joy in the mundane!” Whether or not you’ve personally had to cut a food or two from your meal rotation, you understand that food allergies and dietary restrictions are serious business. You want everyone to feel welcome at the table! What You Will Do: Act as the first point of contact for many of our customers online; fostering meaningful connections across various communication platforms (e.g., ticketing platform, social media, website chat, email, SMS, etc..). Provide thoughtful, personalized, helpful, and informative communications to customers inquiring about product ingredients and availability, store locations and distribution, and general questions about Siete. Maintain a deep understanding of Siete products. Work with cross-functional teams to understand customers by collecting and organizing customer insights, identifying and monitoring trends, and providing additional support as needed. Collaborate within a growing and multi-faceted team on shared departmental and company goals. Work with the Siete fulfillment team to ensure delightful, timely, and accurate shipments. Use your top-notch organizational skills to handle and prioritize your daily workflow. Model the Siete “do everything with love” approach to the customer experience. Develop and maintain a deep understanding of customer needs and experiences. Embody the Siete “Juntos es Mejor” culture. Require occasional, holiday, evening, and weekend availability. Your Experience: 2+ years of previous customer service or equivalent experience is preferred. Experience in the CPG industry or equivalent related experience is a plus. Experience in customer service ticketing systems and social media platforms is a plus. Proficiency in both written and verbal Spanish is a strong plus. EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.Please view our Pay Transparency Statement

Job Description About Us Happy Health is revolutionizing sleep medicine delivery through our comprehensive telehealth platform. We've eliminated the traditional barriers to sleep care – no more waiting months for appointments or spending uncomfortable nights in sleep labs. Our patients receive FDA-cleared home sleep testing via Happy Ring, connect with board-certified sleep specialists, and when required, begin evidence-based treatment within just 5 days. Ongoing physiological data monitoring with the Happy Ring enables real-time condition management, combination therapies, and drives measurable outcomes. Happy Ring represents the future of sleep diagnostics: an FDA-cleared medical device integrating advanced biometric sensors with AI-powered analysis to deliver highly accurate diagnostics and longitudinal management at home. For sleep medicine physicians, this means you'll have access to high-quality diagnostic data that empowers you to make confident clinical decisions for your patients, and integrate multimodal treatments that focus on root-cause solutions. Position Summary The Customer Support Specialist is a service-oriented position that helps navigate clients along their journey at Happy Health. This role delivers fast, empathetic, and accurate support across digital and phone channels to assist clients with technological and on-boarding issues, financial and program-related questions, as well as scheduling and case escalation to clinical and non-clinical resources within the Happy Health program. This position is execution-focused and emphasizes excellence in day-to-day support operations, documentation, and problem-solving. Key Responsibilities: Customer Support • Provide exceptional support across phone, email, chat, and other channels with a client-first, high-empathy approach., • Help clients understand the start-to-finish clinical journey; proactively reduce confusion and friction., • Facilitate client onboarding and success with our smart ring, mobile app, and digital care platform., • Troubleshoot common technical and account issues; clearly document findings and escalate complex cases as needed., • Assist with appointment scheduling, rescheduling, and coordination to ensure clients can access care smoothly., • Resolve e-commerce, order status, and payment issues (refunds, failed payments, invoice questions) in a timely, accurate manner.Operational Excellence & Documentation, • Maintain accurate records in internal systems (CRM/ticketing/EHR tools as applicable), including clear issue summaries, actions taken, and next steps., • Follow established workflows/SOPs and meet defined service level expectations (response time, resolution time, CSAT)., • Monitor recurring client issues and tag/report trends (e.g., app bugs, device concerns, common therapy questions) to the appropriate individuals.Device, Fulfillment, & Logistics Support, • Support fulfillment and reverse logistics processes, including shipping, device handling, returns, ingestion, kit preparation, and inventory-related tasks., • Prepare, document, and manage client device components/kits; ensure chain-of-custody and accuracy where required., • Assist with periodic audits and inventory checks; flag discrepancies promptly.Required Qualifications, • 2+ years in customer-facing roles requiring outstanding service and strong administrative execution, including experience in healthcare setting, • Excellent organization skills and a strong commitment to documentation, • Proven track record of exceeding customer satisfaction and retention goals, • Tech-savvy and able to learn new technologies quickly, • Excellent communication, interpersonal, and negotiation skills, • Data-driven approach to problem-solving and continuous improvement, • Proficiency in customer support software and relevant CRM systemsPreferred Qualifications, • Previous employment at a technology start-up company, • Experience working with clients in a telehealth setting, • Familiarity with Healthie (EHR), Telescope, Candid and Atlassian product suite, • Bachelor's degree Benefits: • Completely covered Health, Dental, and Vision Insurance for employees. Partial coverage for dependents., • Retirement planning through a 401k Work Environment: • 100% in-office at our headquarters in Austin. Team is hybrid, with a physical office in Austin, TX. Direct peers are distributed throughout the continental US. Happy Health is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Company: Rugiet Health Location: Austin, TX (Remote) About Rugiet Health: Rugiet Health is a fast-growing, Austin-based direct-to-consumer telemedicine company redefining the landscape of men’s and women’s health, with a focus on hormone optimization. Our mission is to make access to high-quality, compounded medications simple, seamless, and accessible—delivered through a tailored digital experience that blends luxury service with clinical precision. Backed by a nimble, passionate leadership team with deep expertise across Clinical, Marketing, and Technology sectors, we’re reshaping U.S. healthcare by offering innovative, personalized solutions that empower people to lead healthier, more fulfilling lives. The Opportunity: We are looking for a compassionate, detail-oriented, and highly communicative Patient Support Agent to join our dedicated team. In this essential role, you will serve as the primary point of contact for Rugiet Health members, delivering outstanding service and personalized support throughout their care journey. You’ll play a key role in ensuring a seamless, informed, and empathetic experience—guiding patients through our platform, clarifying treatment plans, and resolving inquiries with care and efficiency. If you're a natural problem-solver who finds fulfillment in helping others and excels in a fast-paced, patient-focused environment, especially within the healthcare space, we’d love to hear from you. What You'll Do: 1. Serve as the First Point of Contact - Engage with Rugiet Health members via phone, email, and chat to address questions related to their accounts, prescriptions, order status, and navigating our platform., 2. Provide Empathetic, Patient-Centered Support - Listen actively to patient concerns, demonstrate empathy, and de-escalate challenging situations with professionalism and a positive demeanor., 3. Resolve Issues Efficiently - Investigate and resolve patient concerns promptly, collaborating with internal teams—including Clinical, Pharmacy, and Operations—to ensure timely, accurate solutions., 4. Become a Product & Service Expert - Gain in-depth knowledge of Rugiet Health’s products, services, and workflows to provide clear, accurate, and helpful information to patients., 5. Guide and Educate Patients - Support patients in understanding their treatment plans, medication usage, and next steps—ensuring they feel informed, confident, and cared for., 6. Maintain Accurate Records - Document all patient interactions and resolutions in our CRM system with accuracy and attention to detail to support continuity of care., 7. Contribute to Continuous Improvement - Identify recurring issues or patient feedback trends and share insights with internal teams (Product, Clinical, Marketing) to enhance the overall patient experience., 8. Ensure Compliance and Privacy - Uphold HIPAA regulations and internal privacy policies to safeguard patient information at all times. What You Bring: • Experience in a customer service, patient support, or call center role, preferably within a healthcare, telemedicine, or direct-to-consumer (D2C) environment., • Exceptional verbal and written communication skills, with the ability to explain complex information clearly and concisely., • Proven ability to empathize with customers, maintain composure, and resolve issues calmly under pressure., • Proficiency with CRM software (e.g., Zendesk, Salesforce) and general office software (Microsoft Office Suite, Google Workspace)., • High attention to detail and accuracy in documenting information., • Ability to work independently and as part of a collaborative team., • Adaptability and a willingness to learn new systems and processes quickly in a dynamic environment., • High school diploma or equivalent; Bachelor's degree is a plus. Bonus Points If You Have: • Experience in a regulated industry, particularly healthcare., • Familiarity with medical terminology or pharmaceutical processes., • Experience with chat-based support. Why Join Rugiet Health? • Direct Impact: Play a crucial role in improving people's lives by providing direct support and ensuring a positive healthcare experience., • Growth Opportunity: Join a fast-growing, innovative company with opportunities for professional development and career advancement., • Collaborative Culture: Be part of a supportive and passionate team that values communication and patient well-being., • Disrupt Healthcare: Work with a company at the forefront of personalized telemedicine. Compensation & Perks • $17–$19/hour, • Monthly team contests with gift card prizes, • Health, dental, and vision coverage, • 401(k) program, • 3 weeks of PTO, • Monday–Friday, 9:00 AM–5:30 PM To Apply: If you are excited by the opportunity to provide outstanding patient support and contribute to a revolutionary healthcare company, please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this position.

Job Description Job Description: Pay: $20-$22/hour Shift: 100% Onsite, 9a-5p Duration: 4-month contract – potential to extend or convert based on performance and budget. Overview: The Client Support Specialist provides support to internal and external clients on technical and product specific issues. May provide remote technical and application support to customers, by phone, email, chat and/or remote system access. Strong knowledge of product specialty as this role demands more technical inclination than typical 1st line support. Requires ability to discern/creatively troubleshoot client issues associated with enterprise application including bespoke client networks. Requires developing strong knowledge of complex product, and clear/concise communication/documentation to client questions relating to the application. • Provides application support to both internal teams and external customers; contributing subject matter expertise to ensure customer satisfaction and organizational success; maintaining performance standards and representing, • Demonstrates solid knowledge of application, product, and services, • Provides support and troubleshooting of application to both internal teams and external customers via telephone, live online chat and email, • Strong analytical skills to identify origin/cause, initiate research and promptly respond to cases that may be handled without escalation (e.g., product operation, product content), • Effectively communicates to internal and external clients and records concise documentation of cases, • Working cross-functionality to proactively resolve specialized, procedural, and operational issues; escalating cases that require additional expertise, • Independently and in team environment, apply troubleshooting methodologies to drive escalated issues to closure, • Delivers timely responses to business owners, stakeholders, and users on issue status and resolution, • Motivated contributor to team knowledge share, meetings, and documentation to reduce recurring issues and inquiries Qualifications: High School Diploma or equivalent required. Must have at least 2 years of customer service experience in a remote or professional environment. Experience with Microsoft Office is required; Salesforce, Oracle or other CRM experience is a plus!

Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support. Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards.

Next Job Abroad is thrilled to present a fantastic opportunity for a German Speaking Customer Support Agent to join our enthusiastic team in beautiful Greece. This role is perfect for individuals eager to leverage their language skills while enjoying the perks of living in a stunning Mediterranean locale, with fully paid relocation assistance to support your move. In this position, you will play a key role in providing exceptional customer service to our German-speaking clients. Your abilities will directly impact customer satisfaction, ensuring that all inquiries and issues are managed efficiently and professionally. • Provide top-tier customer support through live chat, email, and phone for our German-speaking customers., • Respond to customer inquiries, troubleshoot issues, and manage complaints with a focus on delivering a positive experience., • Assist users in navigating our gaming platform, ensuring they make the most of our services., • Collaborate effectively with colleagues to meet service goals and uphold quality standards., • Accurately document customer interactions in our support systems for effective follow-up., • Engage in ongoing training to deepen your understanding of our products and improve service delivery., • Fluent in German and proficient in English; additional languages are a plus., • Previous experience in customer support or a similar role is preferred., • Outstanding communication skills with a strong emphasis on providing excellent customer service., • Ability to thrive in a fast-paced environment while managing multiple customer inquiries., • Familiarity with customer support software and CRM systems is advantageous., • Willingness to relocate to Greece and embrace a new lifestyle., • A genuine interest in gaming and knowledge of the iGaming industry will be considered beneficial., • Career growth opportunities in a renowned company., • International & diverse work environment., • Competitive performance bonuses., • Enjoy a lower cost of living in Greece, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes., • Fully remote (within Greece) working setup., • Yearly salary around €23.000., • Health care benefits and numerous other discounts., • Fully paid training by certified instructors., • State of the art premises, providing a great working environment with relaxing break areas., • Special events as well as community & social responsibility initiatives., • Work for a Great Place to Work-Certified Company., • Relocation package: 4 week of all inclusive hotel stay, flight booked and paid by the company., • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

Flosum is a Salesforce-native DevOps and data protection platform serving enterprise Salesforce teams across the Fortune 5000. We are in wartime. Pipeline generation, retention, and product velocity are our three highest-priority problems, and AI is the lever that accelerates all three. We are hiring our first AI Go-to-Market Engineer to architect, deploy, train, and continuously optimize AI agents and automation across the entire revenue engine — from first touch to closed-won to expansion. This is not a "prompt engineering" role. This is a builder role. You will sit at the intersection of revenue operations, sales, marketing, and customer success, and your job is to make every human on the GTM team dramatically more productive by deploying AI systems that generate pipeline, accelerate deals, and reduce churn. You report directly to the CEO. WHAT THIS ROLE MUST DO TO CHANGE FLOSUM'S TRAJECTORY • Deploy and personally train at least one AI SDR agent within the first 30 days — focused on either inbound qualification from Qualified/Marketo or outbound prospecting via Outreach — and run weekly refinement cycles until it outperforms the bottom half of the human BDR bench., • Build an AI-powered inbound qualification system that captures, scores, and routes every website visitor and form fill in real time so no lead waits, no lead gets lost, and AEs only touch prospects that are ready to buy., • Increase revenue-generating time per AE from the current ~25% to 50%+ by automating CRM hygiene, call summarization (via Gong), follow-up sequencing, proposal drafting, and pipeline updates — eliminating every minute of admin work that doesn't directly produce revenue., • Architect the AI layer across Flosum's GTM stack (Salesforce, Marketo, Outreach, Qualified, Gong) so that data flows between systems without manual intervention, every customer touchpoint is captured, and AI agents share learnings in a virtuous loop with Salesforce as the hub., • Build and maintain an AI-driven competitive intelligence engine that monitors our competition, pricing changes, and product launches — and feeds structured insights to sales and product weekly., • Create hyper-personalized outbound campaigns at 10x current volume without proportional headcount increase — using AI to research accounts, generate personalized messaging based on ICP signals (Salesforce team size, current DevOps tooling, compliance requirements like DORA), and sequence multi-channel touches across email, LinkedIn, and phone., • Instrument a closed-loop data feedback system between BDR activity, pipeline outcomes, and AI agent performance so that ICP targeting, messaging, and channel mix improve every week based on actual conversion data — not guesswork., • Deploy AI-assisted customer health scoring and churn prediction models that flag at-risk accounts before renewal, feeding Terry's CS team with actionable intervention triggers tied to usage data, support ticket patterns, and engagement signals., • Prototype AI-powered product-led growth touchpoints — including conversational qualification on the website, self-serve onboarding assistance, and automated nurture for trial users — supporting the PLG motion as it matures., • Evaluate, select, and deploy no more than two AI vendors per use case using a structured bakeoff methodology: reference checks via email, FDE conversations before contract, and 30-day dedicated training commitments — no lazy agency deployments. Hands-on experience deploying and training AI SDR/BDR agents in a real B2B sales environment — not evaluating, not advising, actually deploying and iterating weekly for at least 90 days. Deep working knowledge of the modern B2B GTM stack — specifically Salesforce (as CRM and data hub), Marketo or equivalent MAP, Outreach or Salesloft, Gong or Chorus, and real-time chat/qualification tools like Qualified or Drift. Ability to write and maintain production integrations — Python, JavaScript, or equivalent — connecting AI agents to CRM, MAP, and sequencing tools via APIs. You don't need to be a software engineer, but you need to ship working code, not just configure no-code tools. Understanding of pipeline math and unit economics: you should be able to work backward from a revenue target to SQLs required, conversion rates by stage, and the specific AI interventions that move each number. If someone says "we need 67 SQLs per quarter at 20% win rate and $75K ASD," you should immediately know where AI can compress that funnel. Experience with AI agent orchestration — managing multiple AI agents working different segments or functions simultaneously, resolving conflicts, preventing duplicate outreach, and maintaining data quality in the hub (Salesforce). Demonstrated ability to build prompt libraries, training datasets, and refinement workflows for AI agents — treating agent training as a discipline, not a one-time setup. Comfort operating in a company doing ~$4M ARR with a small, high-intensity team. You will not have a large support staff. You will do the work yourself and scale through automation, not delegation. Strong opinions on when AI should replace human effort versus augment it — and the judgment to know that bad AI automation destroys deals faster than no automation at all. Familiarity with the Salesforce ecosystem — understanding of DevOps, CI/CD, data protection, and compliance workflows is a major advantage. You don't need to be a Salesforce admin, but you need to understand what our buyers care about and why Why Flosum • Category-defining opportunity: You will shape the future of how enterprises build on Salesforce. This is not incremental; it is transformational., • Direct CEO partnership: You will work shoulder-to-shoulder with a founder who is deeply technical, product-obsessed, and committed to building the best platform in the Salesforce ecosystem., • Fortune 100 customer base: Your product decisions will directly impact how the world's largest and most complex organizations operate., • AI inflection point: Agentforce and autonomous agents are rewriting the rules. Flosum is the first native platform to integrate these capabilities. You will define what comes next., • Missionary culture: We hire people who want to make a dent, not pad a resume. If you are looking for a place where your work matters and your ideas are heard, this is it. Compensation & Benefits • Competitive base salary + performance bonus, • Direct access to Salesforce ecosystem events, conferences (Dreamforce, TrailblazerDX), and customer engagement

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year. We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care. We are seeking a Customer Support Manager to support the CX organization and our customers through the development and optimization of processes that ensure the best customer support and strategy as we scale. You will be leading a team of support associates in onboarding, training, measuring objectives, and enhancing processes. Members of the CX team work collaboratively to help provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, educational courses, community events, collaborative content, and more. This role plays a pivotal part in ensuring the team's success in providing both an incredible first impression during the onboarding process, and a delightful day-to-day experience for every user and partner moving forward. The ideal candidate is a proactive self-starter who thrives in a fast-paced, team environment. This person will be excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals through answering intercoms via our platform, troubleshooting, and working cross-functionally to help evolve our platform. What you'll do Act as the “Voice of CX", raising key needs during planning Partner with Leadership to understand the business processes, pain points, and goals of the organization Manage a team of support associates, provide training, onboarding, and measure performance Interview and help scale the support team Maintain and promote company best practices and standards for support Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools Work with vendor and industry partners to streamline communication and alerts between systems Help to continuously develop and expand processes in order to streamline CX workflows You should have 3+ years of experience in customer experience 1+ years of management experience Knowledge of intercom or similar ticketing systems You have worked within multichannel support operations (chat, email, phone) Excellent written and verbal communication skills Patience and compassion when handling difficult situations Ability to adapt quickly and manage many concurrent responsibilities A strong desire to learn and help our customers succeed A positive attitude and one-for-all team mentality and excellent collaboration skills Tech/start-up work experience is a plus but not required The typical base pay range for this role across the U.S. is: $70,000/year - $110,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $75,000 - $90,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives. In addition to base compensation, Vetcove offers a comprehensive benefits package. Please refer to the “Benefits (Full Time Roles)” section above for more details. To apply, please submit your application through Vetcove’s Careers Page. The application deadline is accepted on an on going basis. Please note we are unable to sponsor work visas at this time. Attention all job seekers! We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know: Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you’re interested in. Stay on the lookout! Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Don’t let scammers catch you off guard! It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Stay proactive and protect yourself! Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. Keep your personal data secure! If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone. We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! Employment is contingent upon successful completion of a background check. Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.

Mercier Consultancy MD is thrilled to offer an amazing opportunity for a German Speaking Customer Service Agent for Booking.com, inclusive of paid relocation to the beautiful landscapes of Greece. In this enriching role, you will provide exceptional support to German-speaking customers, assisting them with their travel bookings and inquiries to ensure a smooth and enjoyable experience. • Assist German-speaking customers through various channels, including phone, email, and live chat., • Support clients with their booking processes, modifications, and cancellations., • Troubleshoot any issues related to reservations and provide timely and effective solutions., • Document customer interactions and feedback in the company’s CRM system for quality assurance., • Collaborate with internal teams to resolve more complex customer issues efficiently., • Stay updated on promotions, policies, and services to provide accurate information to customers., • Fluency in German (both spoken and written), with English proficiency considered a plus., • Prior experience in customer service, especially in the travel or hospitality industry., • Outstanding communication skills and a customer-first attitude., • Strong problem-solving abilities and the capacity to handle complaints with empathy., • Familiarity with CRM systems and online booking platforms., • Willingness to relocate and adapt to the Greek work environment and culture., • Excellent organizational skills and the ability to manage multiple tasks in a fast-paced setting., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. With a global team across 26 offices and 25 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster. Position Summary The Sales Engineer lives and works in the intersection between sales and engineering. The ideal candidate must be able to articulate technology and product positioning at the executive, business and technical levels. Sales Engineers are the primary technical support for the sales force and are responsible for actively driving and managing the technology evaluation stage of the sales process. They are there to ensure success with all Harness customers and strategize with their sales counterparts to steer customers to a commercial relationship. About The Role • World class presentation skills in delivering presentations/demos of our platform, • Able to work with customers directly to debug common errors, • Ability to tie business problems to technical solutions, • Capable of understanding and articulating technology value propositions, • Drive complex technical engagements with customers to prove the value of Harness solutions About You • You will be responsible for delivering a great product demonstration which tells a story of how our software provides value to our customer, • You will be responsible for representing the product to customers and at field events such as conferences, seminars, etc., • You will remain knowledgeable and up-to-date on changes and developments on our technologies, • You either actively develop software, have a prior background as a developer, or worked with developers in a DevOps role, • Strong cloud knowledge, you worked with infrastructure automation such as Terraform, • You are able to respond to functional and technical elements of RFIs/RFPs, • You are able to convey customer requirements to Engineering teams, • You are able to travel throughout a sales territory with minimal restrictions and occasionally on short notice Location • This role will be remote, based in the Los Angeles area What You Will Have At Harness • Competitive salary, • Comprehensive healthcare benefits, • Flexible Spending Account (FSA), • Employee Assistance Program (EAP), • Flexible Time Off and Parental Leave, • Quarterly Harness TGIF-Off / 4 days, • Monthly, quarterly, and annual social and team-building events, • Recharge & Reset Program, • Monthly internet reimbursement, • Commuter benefits Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements. The OTE Range is $220,000 - $290,000 A valid authorization to work in the U.S. is required Pay transparency $265,000 - $285,000 USD • _, • _, • _, • _, • _ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. Note on Fraudulent Recruiting/Offers We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at . You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (, or you can contact your local law enforcement agency.

DF Booking Recruitment Services Job Type: Remote (Work-from-Home) Location: Global (With a strong preference for candidates from the Philippines and other outsourcing-friendly regions) About DF Booking Recruitment Services DF Booking Recruitment Services is a global staffing and outsourcing agency committed to connecting world-class virtual assistants with businesses and entrepreneurs across various industries. Our goal is to build a trusted talent pool of highly skilled professionals who are ready to support our international recruitment partners as opportunities arise. We are currently recruiting Virtual Assistants of all specialties to join our talent pool for ongoing placements. This job post is a generalized description meant to pre-qualify candidates for different roles. Each opportunity will have unique requirements, and qualified candidates will be contacted accordingly when a matching role becomes available. Depending on the role, your responsibilities may include but are not limited to: ️ Administrative Virtual Assistant Calendar & email management Data entry & CRM maintenance Travel arrangements & meeting scheduling Document preparation & transcription Customer Support Assistant Handling inbound and outbound customer queries Live chat or email support Ticket management systems (e.g., Zendesk, Freshdesk) Social Media Virtual Assistant Content creation & scheduling Community management Social media analytics & reporting Engagement & comment moderation E-commerce Virtual Assistant Order processing & fulfillment Product listings on platforms like Shopify, Amazon, Etsy Inventory tracking Customer order inquiries Sales and Lead Generation Assistant Cold outreach via email or LinkedIn Lead qualification & database management CRM updates Appointment setting Marketing Virtual Assistant Email marketing campaigns (Mailchimp, Klaviyo) SEO optimization Blog writing & content marketing Google Ads & Facebook Ads support Bookkeeping Virtual Assistant Accounts payable/receivable tracking Invoicing & payment follow-ups Bank reconciliation Use of tools like QuickBooks, Xero Medical/Healthcare Virtual Assistant Scheduling patient appointments Insurance claims follow-up Medical billing support EMR data entry High-speed, reliable internet connection Quiet home-based work environment Laptop or desktop with updated software Strong verbal and written English communication skills Ability to work independently and meet deadlines Previous experience in a remote or office-based professional role is an advantage Willingness to learn and adapt to various client tools or platforms High attention to detail Problem-solving mindset Tech-savvy and willing to learn new tools Organized and deadline-driven Empathetic and customer-focused Professional and proactive communicator This job post is intended for continuous recruitment and building a ready-to-go virtual assistant talent pool. All roles are remote and project-based or full-time, depending on client needs. DF Booking Recruitment Services places virtual assistants exclusively through our global partner companies and clients. Every job opportunity will come with specific instructions, expectations, and job details. You will be contacted when your profile matches an open role. If you're passionate about working remotely, eager to provide outstanding service, and want to be part of an elite group of virtual professionals, we want to hear from you! Click Apply to submit your resume and indicate your areas of specialization. Join our global virtual assistant community and be ready for your next remote career breakthrough with DF Booking Recruitment Services!

Position Summary: The Customer Success Lead acts as a dedicated advocate for both clients and members, delivering a high level of personalized service and acting as the primary channel for external product support, education, and issue resolution. This role requires a proactive approach in building and maintaining relationships with internal and external clients, utilizing technology, expertise, and internal resources to resolve complex issues, educate clients, and ensure an exceptional experience for high-priority and VIP accounts. Shift Requirements: Monday - Friday 11:00 a.m. - 8:00 p.m. Central Principal Duties & Responsibilities: Client Advocacy & Issue Resolution: • Serve as the primary point of contact for high-priority and VIP clients, ensuring exceptional support by addressing complex inquiries and issues promptly. (Advanced), • Act as an intermediary to resolve member-related issues, especially where direct communication with clients is needed, by assessing client needs and facilitating effective solutions. (Advanced), • Proactively recommend solutions, set realistic expectations, and deliver accurate information to clients regarding their benefits, account navigation, and utilization. (Intermediate), • Educate participants on plan features, empowering them to maximize benefits and navigate the platform independently. (Intermediate) Relationship Building & Collaboration: • Build and foster strong relationships across the company by collaborating with colleagues in a team-oriented environment, focusing on meeting company, client, and member needs. (Advanced), • Act as an Ameriflex ambassador, upholding the organization’s core values and projecting a positive, professional image in all client and member interactions. (Advanced), • Collaborate with internal teams to offer solutions, identify process improvement opportunities, and promote best practices for client satisfaction and retention. (Intermediate) Consultative & Analytical Support: • Analyze and interpret data specific to VIP accounts, using insights to provide tailored support and identify trends in client needs. (Advanced), • Use critical thinking skills to address client issues effectively, applying sound judgment in interpreting and adhering to relevant laws, regulations, and policies. (Advanced), • Proactively assess complex client needs and provide consultative support, offering strategic insights to enhance the client experience. (Advanced) Compliance & Documentation: • Ensure strict compliance with HIPAA and other regulatory guidelines, maintaining confidentiality in all client interactions and documentation processes. (Advanced), • Maintain accurate records of client interactions, documenting resolutions and tracking follow-ups as required to meet company standards for quality and reporting. (Intermediate) Knowledge, Skills, and Abilities Required: • Customer Success & Advocacy Skills:, • Proven experience in handling complex client inquiries, with an emphasis on consultative support and problem-solving. (Advanced), • Ability to proactively recommend solutions and deliver client education tailored to individual needs. (Advanced), • Communication & Relationship Management:, • Exceptional verbal, written, and presentation skills, with the ability to communicate clearly and persuasively across multiple channels (phone, email, chat). (Advanced), • Demonstrated skill in building and maintaining strong relationships with clients and internal teams, with a focus on positive client experiences. (Advanced), • Technical & Analytical Proficiency:, • Proficiency in data analysis, with the ability to draw insights and provide solutions based on client account data. (Intermediate), • Knowledge of CRM tools and digital communication channels, with a high level of adaptability to new technology and tools. (Intermediate), • Organizational & Time Management Skills:, • Strong multitasking abilities, with the capability to manage multiple priorities in a fast-paced, deadline-driven environment. (Advanced), • Ability to manage flexible schedules, with the availability to work Monday-Friday. Credentials & Experience: • Associate’s degree or four or more years of professional experience in a related field, with prior experience in benefits management, claims, insurance, or healthcare required., • Demonstrated success in customer service or client support roles, with at least 2 years of experience in a high-volume, complex environment. NOTE: Starting pay for this position is $23.00/HR. BENEFITS • Medical Insurance, • Vision Insurance, • Dental Insurance, • 401(k) Matching, • Flexible Spending Accounts, • Health Savings Accounts, • Disability & Life Insurance, • Employee Assistance Program, • LegalShield, • ID Shield, • Commuter Reimbursement Plan, • Tuition Reimbursement, • Bonus Pay ADDITIONAL BENEFITS INCLUDE: • Wellable membership, • Telescope Health (telehealth) through Accresa, • Intellect (mental health) application, • Employee engagement activities, including voluntary events, raffles, book club, and more!

Title: Customer Service Specialist (Ecommerce) Job Type: Full-Time, Remote Timings: 9 PM - 4 AM (Pakistan Standard Time) Overview: We’re looking for a customer-focused Customer Service Specialist who can not only handle day-to-day support, but also help us implement AI tools to streamline and improve customer experience. This role combines hands-on support with process improvement and automation. Key Responsibilities: • Respond to customer inquiries via email, phone, and chat, • Assist with orders, shipping, returns, and product questions, • Manage shipments using ShipStation, • Troubleshoot delivery issues and order errors, • Process refunds, replacements, and updates, • Answer reviews AI & Automation (Key Part of Role) • Identify repetitive customer questions and patterns, • Help implement AI tools and automation to handle FAQs (order status, shipping, returns, etc.), • Create and refine response templates and knowledge base content, • Train and improve AI responses to match brand voice, • Monitor performance and suggest improvements to reduce support volume Requirements: • 1–3 years of eCommerce customer service experience, • Must be proficient in ShipStationStrong written and verbal communication skills, • Comfortable handling both calls and high-volume email support, • Interest or experience in AI tools, automation, or process improvement

Job Title: Remote Customer Service Representative – Hotel Bookings Location: Remote | United States Schedule: Flexible (Part-Time or Full-Time) • Assist clients with hotel research and booking, • Provide accurate details on pricing, availability, and amenities, • Respond to client inquiries via phone, email, and chat, • Maintain organized client records, • Participate in virtual training and team meetings, • Strong communication and customer service skills, • Ability to work independently in a remote setting, • Basic computer proficiency, • Interest in travel and hospitality, • Remote work with flexible scheduling, • Training and ongoing support, • Access to travel industry tools and resources, • Performance-based earning potential, • Travel-related perks and discounts $25,000 - $75,000 a year Apply today to start your journey in the travel industry. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We are currently hiring Seasonal Customer Support Representatives to join a fast-paced eCommerce support team during Peak season. This is a fully remote opportunity for candidates based in Mexico who are confident communicating in English and enjoy helping customers through phone, chat, email, and SMS support. This seasonal project will run through September 11, 2026, with paid training provided before agents transition into live customer support. We’re looking for customer-focused individuals who can stay organized, communicate professionally, and deliver a positive customer experience across multiple channels. What You’ll Be Doing • Answering customer inquiries via phone, chat, email, and SMS, • Assisting customers with purchase-related questions and order support, • Following up on pending inquiries and unresolved customer interactions, • Accurately documenting customer interactions and updates, • Providing friendly, professional, and solution-focused support, • Building positive customer relationships through clear communication Training & Project Timeline • Training Start Date: Monday, June 8, 2026, • One week of training followed by one week of supported on-the-job experience, • Seasonal project ending September 11, 2026 Compensation • $5.50 USD per hour, • Paid weekly Important Information • This is a fully remote seasonal opportunity, • Candidates must be fluent in English, • Applications and resumes must be submitted in English, • Only candidates based in Mexico will be considered for this posting Hiring Process To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Our process includes: • Resume and Prescreen Questionnaire Review, • One-Way Video Interview, • Live Interview, • Final Interview Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes/CVs must be submitted in English to be considered for the position. What We’re Looking For • Previous customer service experience, • Previous call center experience, • Strong English communication skills, both written and verbal, • Excellent grammar, spelling, and punctuation, • Comfortable multitasking across systems and tabs, • Basic computer proficiency, including typing, copy/paste, and navigation skills, • Minimum typing speed of 30+ WPM, • Positive attitude with strong problem-solving skills, • Reliable and professional work ethic Technical Requirements (Essential) To be considered, candidates must meet all technical requirements below: • Windows 11 PC (Mac not supported), • 12–16 GB RAM, • Dual monitors, • Webcam, • Fibre internet with a wired connection, • Backup power solution, • Microsoft Teams / Office 365 Applications that do not meet the minimum technical requirements may not move forward in the process. Please note: Due to the volume of applications, only candidates who fully complete all required steps will be considered for advancement. Incomplete applications may automatically be removed from consideration.

Mercier Consultancy is thrilled to announce an exceptional opportunity for Finnish Speaking Customer Service Representatives to join our esteemed team in the beautiful island of Malta! In this vital role, you will provide outstanding support to our Finnish-speaking clients, addressing their inquiries and ensuring a seamless customer experience. Malta, with its rich history, stunning coastlines, and vibrant culture, offers a wonderful environment to develop your career while enjoying a Mediterranean lifestyle. If you are passionate about customer service and ready to take your career to the next level, we would love to hear from you! • Deliver high-quality customer service in Finnish through various communication channels, including phone, email, and live chat., • Assist customers with inquiries about products and services, ensuring accurate and helpful information is provided., • Effectively resolve customer complaints, maintaining a positive customer relationship at all times., • Document customer interactions accurately and participate in initiatives for service improvement., • Collaborate with team members to enhance the quality of service and address any challenges., • Stay informed about company offerings and industry trends to provide informed support., • Engage in training programs to continuously develop your customer service skills., • Fluency in Finnish and English is required, with strong communication skills in both written and verbal formats., • Previous experience in customer service is advantageous but not essential; a willingness to learn is highly valued., • Excellent problem-solving skills and a strong commitment to delivering exceptional customer service., • Able to handle multiple inquiries efficiently in a busy work environment., • Basic computer proficiency and familiarity with customer service software is a plus., • Willingness to relocate to Malta and embrace a lively cultural experience., • Flexibility to work various shifts, including evenings and weekends, as needed., • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • Private Health Insurance, • And Much More...

Step into an exciting career with Patrique Mercier Recruitment JP as an Italian Speaking Customer Service Agent, located in beautiful Greece! This role offers a fully paid relocation package, enabling you to embrace a new lifestyle while enhancing your professional skills. As a key member of our customer service team, you will assist Italian-speaking clients by addressing their inquiries and providing outstanding support. This is a fantastic opportunity to grow your career in an international environment and immerse yourself in a rich cultural experience. If you are passionate about customer service and ready for a new adventure, we would love to hear from you! • Deliver exceptional customer service to Italian-speaking clients through phone, email, and chat interactions., • Efficiently resolve customer inquiries and issues, ensuring a satisfactory experience., • Maintain a comprehensive understanding of our products and services to assist customers effectively., • Document customer interactions accurately in the company's CRM system., • Work collaboratively with team members to foster a supportive and effective working environment., • Participate in ongoing training to continuously enhance your knowledge and skills., • Contribute ideas to improve processes and customer experience., • Fluent in Italian and English, both written and spoken., • Excellent communication skills with a focus on customer satisfaction., • Able to thrive in a fast-paced, team-oriented environment., • Prior customer service experience is a plus but not mandatory., • Proactive approach and strong interpersonal skills., • Willingness to relocate to Greece and embrace a new culture., • Positive mindset with a genuine enthusiasm for assisting customers., • Private Health Insurance, • Training & Development, • Performance Bonus, • Fully Paid Training, • Great Salary, • Fully Paid Relocation Package ( flight, transfer and hotel )

Mercier Consultancy is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives to join our team in the picturesque island nation of Malta! In this essential role, you will provide exceptional support to our Dutch-speaking clients, ensuring their inquiries are met with professionalism and care. Malta, known for its stunning coastline, rich history, and vibrant culture, provides a perfect backdrop for your career advancement while enjoying a unique Mediterranean lifestyle. If you are passionate about customer service and eager to take on a new challenge, we invite you to apply! • Deliver outstanding customer service in Dutch through various communication channels, including phone, email, and live chat., • Assist customers with their inquiries about products and services, providing accurate information and solutions., • Effectively resolve customer complaints and issues, ensuring a high level of customer satisfaction., • Document customer interactions thoroughly and contribute to service improvement initiatives., • Collaborate with colleagues to improve service quality and tackle common challenges., • Stay knowledgeable about company offerings and industry trends in order to provide informed assistance., • Engage in ongoing training and development to continuously enhance your customer service skills., • Fluency in Dutch and English is required, along with strong written and verbal communication skills., • Previous experience in customer service is preferred, but a positive attitude and willingness to learn are equally important., • Strong problem-solving skills and a commitment to delivering excellent customer service., • Able to manage multiple inquiries effectively in a fast-paced environment., • Basic computer proficiency and experience with customer service software is advantageous., • A willingness to relocate to Malta and embrace its vibrant culture., • Flexibility to work various shifts, including evenings and weekends, as needed., • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • Private Health Insurance, • And Much More...

Customer Support Representative Remote (U.S. Only) You bring the calm. We bring the coffee. Together, we solve everything. Are you the kind of person who ️ Can turn a frustrated customer into a fan with just one email? ️ Thinks Hold music is a challenge, not a deterrent? ️ Believes typos are personal enemies and emojis are a love language? If you answered yes (or heck yes), keep reading we've got your next gig. What You'll Actually Do (besides look great in Slack emojis): Become a support superhero answering questions via chat, email, and the occasional phone call with grace, humor, and helpfulness. Learn our product like the back of your Wi-Fi router and use that knowledge to solve puzzles (aka customer questions). Take notes! Track trends, log tickets, and share the golden nuggets with the team. Be the voice of the customer advocate for their needs, flag recurring pain points, and high-five our product team (virtually) when fixes roll out. Move fast, stay curious, and never be afraid to say, I don't know but Ill find out! What You Bring to the Table (besides snacks): You live in the U.S. and have legal authorization to work here. You stay cool under pressure and bring the calm to every conversation. You're tech-fluent navigating support platforms (like Zendesk or Intercom) is second nature. You're detail-obsessed, organized, and allergic to just okay customer service. You've got a voice (written and spoken) that's clear, empathetic, and maybe even a little fun. ️ You've spent at least 1 year in a customer-facing role and you've got stories to prove it. Perks You'll Love (besides working in PJs): 100% remote work from home, a cabin in the woods, or your favorite cozy café (as long as its in the U.S.) Competitive pay ️ Health, dental & vision insurance PTO + wellness days (because burnout isn't cool) A team that celebrates wins, learns from mistakes, and sends the best GIFs Apply if you're ready to: Make someones day every day Bring both brains and heart to your work Join a team that's as supportive as you are Only candidates located in the U.S. will be considered. Bonus points if your cover letter makes us smile.

Harness is led by technologist and entrepreneur Jyoti Bansal, founder of AppDynamics (acquired by Cisco for $3.7B). The company has raised ~$240M in Series E venture funding, is valued at $5.5B, and backed by top investors including Goldman Sachs, Menlo Ventures, IVP, Google Ventures, J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures and more. Harness is building the industry’s leading AI-powered software delivery platform, enabling teams worldwide to build, test, and deliver software faster, safer, and more reliably. Writing code is only 30–40% of the engineering lifecycle — the rest involves testing, deployments, security, compliance, and optimization. Harness brings AI and automation to this outer loop, turning complex, time-consuming workflows into streamlined processes at massive global scale. The platform includes industry leading products in CI/CD, Feature Flags, Cloud Cost Management, Service Reliability, Chaos Engineering, Software Engineering Insights, Internal Developer Experience, and API discovery, observability, governance, and runtime protection. Over the past year, Harness powered 128M deployments, 81M builds, 1.2T API calls protected, and $1.9B in cloud spend optimized, helping customers like United Airlines and Choice Hotels accelerate releases by up to 75% and achieve 10x DevOps efficiency. With employees in over 25 countries, Harness is shaping the future of AI-driven software delivery — and we’re looking for exceptional talent to help us move even faster. Harness is looking for a highly strategic Web Strategy & SEO Lead to own the global website experience and organic discoverability strategy for Harness.com. This role sits at the intersection of web strategy, SEO/AEO, content architecture, and growth — and is responsible for ensuring Harness is discoverable across traditional search engines and emerging AI-driven discovery surfaces (LLMs, answer engines, zero-click experiences). You will act as the single-threaded owner of website strategy and organic growth: setting direction, defining standards, prioritizing initiatives, and orchestrating execution across internal partners and external vendors. While you will be fluent in Webflow and modern web tooling, this role is not focused on day-to-day publishing or ticket execution. Instead, it is accountable for outcomes: traffic quality, discoverability, conversion, and pipeline impact This is not a “ticket taker” role. This is a strategic owner role for someone who thrives on clarity, leverage, and measurable impact • Own the end-to-end web strategy for Harness.com, aligning site architecture, content, and UX with business goals (pipeline, product adoption, brand)., • Act as the primary owner of the website roadmap, balancing strategic initiatives with ongoing production needs., • Continuously evolve the website to reflect product launches, positioning updates, and market trends., • Own Harness’s organic discoverability strategy across traditional search engines and AI-driven answer engines (e.g. Google SGE, ChatGPT, Perplexity, Claude)., • Define and evolve an AEO / GEO strategy focused on entity authority, structured content, use-case clarity, and high-signal pages optimized for LLM citation and summarization., • Partner with Product Marketing and Content to ensure product positioning, narratives, and use cases are reflected in search- and AI-readable site architecture., • Lead keyword strategy, content gap analysis, and competitive audits — with increasing emphasis on intent, topics, and entities over pure keyword volume., • Establish standards for technical SEO, structured data, internal linking, and content templates that scale across modules and solutions., • Own performance measurement across classic SEO metrics and emerging indicators of AI discoverability (citations, visibility, zero-click exposure)., • Manage and direct external SEO / GEO agencies or vendors, setting strategy, reviewing output, and holding them accountable to performance outcomes., • Own the Webflow platform strategy, including site architecture, CMS structure, templates, governance, and quality standards., • Ensure Webflow is used as a scalable, performant growth platform, • Partner with design, engineering, and external vendors to ship new site experiences, templates, and technical improvements., • Oversee execution of site updates and launches, ensuring speed, accessibility, SEO hygiene, and brand consistency., • Set clear processes and prioritization for web work, • Optimize key conversion paths across the site (product pages, solutions, resources, demos)., • Run experiments (A/B tests, messaging iterations, layout changes) to improve engagement and conversion rates., • Partner with demand gen on landing pages and campaign experiences., • 6+ years of experience in web production, SEO, or digital marketing in a B2B SaaS or tech environment., • 1+ years of experience in WebFlow CMS specifically. Deep familiarity with modern CMS platforms and web tooling., • Experience owning web and organic growth strategy through influence, prioritization, and vendor management, not just hands-on execution., • Proven experience owning and operating a high-traffic, high-impact website., • Strong hands-on SEO expertise (technical, on-page, and content), • Strong understanding of B2B buyer journeys and how websites support demand generation., • Comfortable working with data and analytics to guide decisions., • Highly organized, detail-oriented, and able to balance strategy with execution., • A proactive operator who sees problems, proposes solutions, and drives them to completion., • Experience in DevOps, cloud, or developer-focused products, • Familiarity with marketing automation, personalization, or experimentation tools, • Experience partnering with global teams and supporting international sites, • Basic HTML/CSS knowledge or comfort working closely with developer, • Remote within the U.S or Hybrid from one of our U.S offices., • Competitive salary, • Comprehensive healthcare benefits, • Flexible Spending Account (FSA), • Flexible work schedule, • Employee Assistance Program (EAP), • Flexible Time Off and Parental Leave, • Monthly, quarterly, and annual social and team building events, • Monthly internet reimbursement The anticipated base salary range for this position is between $130,000 and $150,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position may also include equity, and benefits. More details about our company benefits can be found at the following link: https://www.harness.io/company/careers. Pay transparency$130,000—$150,000 USD • _, • _, • _, • _, • _ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. Note on Fraudulent Recruiting/Offers We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at . You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (, or you can contact your local law enforcement agency.

Location: Remote in Untied States Working days: Mon - Fri Working hours: 9am - 6pm in your respective time zone Salary: $40K - $44K per annum Languages: In addition to English, native or full professional proficiency in Spanish, French or Italian is required As a Customer Support Executive at Nivoda, you'll play a vital role in ensuring our customers have a seamless journey with Nivoda. Your main responsibilities include answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally. Collaboration with all departments is key, making you the glue that binds our organization together. If you are a problem solver, with a customer-centric approach to your work, this is an opportunity to make a real impact in a rapidly evolving industry. About us: Nivoda is an extremely fast growing B2B marketplace revolutionizing the way the global diamond industry operates. Nivoda connects buyers and sellers of diamonds on its online platform and facilitates the most transparent, efficient, and cost-effective way to sell and buy diamonds. Since launch in 2017, Nivoda has grown to a team of 400+ employees worldwide and has remained true to its founding mission: build the trusted global marketplace for the jewellery industry by delivering modern tools and quantitative ROI. What you’ll do: • Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority., • Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients., • You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth., • Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues. What you’ll need: • Minimum 2 years experience in online customer support, live chat, and calls., • Organised and able to multitask across different platforms, • Proactive and forward thinking, • Assertive nature and ability to be the voice of the customer when communicating internally, • Excellent cross-functional collaboration skills What we offer: Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success Remote working environment Flexible working Unlimited holiday Fast-paced and global working environment Please note, this is not a technical support role Please submit your resume in English Unfortunately, we're unable to provide sponsorship for this role

About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. _ Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an _ website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we’re looking for you As the Manager of Customer Success, you will play a vital role in ensuring our customers are engaged, satisfied, and successful with our online ordering, delivery, and marketing solutions. You will lead a team focused on driving the growth and retention of our customer base. This role requires a customer-first mindset and a strategic approach to improving customer lifetime value (CLTV) and maximizing the adoption of our platforms. You’ll collaborate with the SVP of Customer Success, along with cross-functional teams, to continuously improve the customer experience. This role is 100% remote and can be based anywhere in the United States or Canada. The impact you will have: As the Manager of Customer Success, you will be instrumental in shaping the overall customer experience and long-term success of our clients. Your work will directly impact the company’s growth by: Reducing Customer Churn: Through proactive monitoring and tailored retention strategies, you will help reduce churn, ensuring customers continue using and benefiting from our platforms. Increasing Customer Lifetime Value: By fostering deeper relationships with customers and identifying opportunities for upselling or cross-selling, your efforts will significantly contribute to higher customer lifetime value (CLTV). Improving Customer Experience: You will be at the forefront of identifying and addressing customer needs, ensuring their experience with our platform is seamless, successful, and consistently improved over time. Driving Customer Advocacy: Your role will cultivate satisfied customers who become advocates, helping build a positive reputation for our brand and encouraging referrals through word-of-mouth or formal programs. Your leadership in retention efforts will be pivotal in sustaining the company’s growth, revenue, and market position in the competitive restaurant technology space. Who you’ll work with: SVP of Customer Success Other Managers of Customer Success Leaders of Customer Support, Launch, and Sales Product Leaders Operations + Enablement Minimum requirements: Experience: 5+ years of experience in customer retention, customer success, or account management, preferably in the SaaS, POS, or restaurant technology sector. Leadership: Experience managing a customer-facing team, with proven ability to drive performance and nurture team growth. Objection Handling: 2-3 years in software sales, preferably to small business owners. Strong understanding of objection handling and isolation best practices with the ability to up-level reps on these critical skills Customer-Centric Mindset: A deep commitment to delivering an exceptional customer experience, with a track record of building and maintaining strong relationships with clients. Analytical Skills: Strong analytical skills with the ability to interpret customer data and metrics, turning insights into actionable strategies for customer retention. Communication Skills: Excellent verbal and written communication skills, with the ability to effectively engage with customers and collaborate cross-functionally with internal teams. Problem-Solving: Proven problem-solving skills, with the ability to anticipate customer needs and proactively address challenges before they escalate. Adaptability: A highly adaptable individual who thrives in a fast-paced environment and is able to manage multiple priorities and meet deadlines. Technical Aptitude: Ability to demonstrate using AI to drive business efficiency. Familiarity with SaaS platforms, restaurant tech, online ordering systems, or POS solutions is a plus. Interview Process Recruiter Screen: 30-minute phone call to align on your background, what you're looking for, and answer any early questions Hiring Manager Interview: 45-minute video interview with the hiring manager to go deeper on your leadership experience, customer success knowledge, and management approach Case Study + Live Overview: A take-home exercise followed by a live presentation that gives you an opportunity to showcase your thinking, relevant experience, coaching approach, and communication style Cross-Functional Partner Interview: Video interview with key cross-functional partners focused on collaboration, communication style, and how you work across teams Final Round: Conversation with senior leadership to discuss vision, team fit, and long-term impact in the role Pay & Benefits: The estimated base salary range for this role is $125K-155K USD plus a generous equity pre-IPO equity package Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for an Italian Speaking Travel Support Specialist. This role is perfect for individuals who are passionate about travel and dedicated to providing exceptional support to clients. As a Travel Support Specialist, you will assist clients in managing their travel arrangements, ensuring a seamless and enjoyable experience. • Provide comprehensive support to Italian-speaking clients regarding their travel inquiries and bookings via phone, email, and chat., • Assist clients with changes to their travel plans, including modifications to flights, accommodations, and itineraries., • Collaborate with travel agencies, airlines, and hotels to resolve client issues and ensure smooth operations., • Offer advice and up-to-date information about travel regulations, destinations, and available services., • Document client interactions accurately in the CRM system for efficient follow-up and service improvements., • Maintain a high level of professionalism and customer service throughout every client interaction., • Continuously learn about the travel industry and enhance your product knowledge to provide better support., • Fluency in Italian and English, both written and spoken., • Previous experience in customer support or the travel industry is highly desirable., • Strong communication and interpersonal skills with a customer-first mentality., • Excellent organizational skills and attention to detail., • Ability to handle a variety of tasks and queries in a fast-paced environment., • Familiarity with travel booking and CRM systems is a plus., • A genuine passion for travel and providing outstanding client service., • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Training, • Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ), • Health Insurance, • Private Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

We are making travel effortless. Join us. Whether it’s to visit the people closest to us, starting an exciting adventure, or a career-defining business trip, travel is an essential part of our lives. Yet we've all experienced the aches and pains of getting to our destination. Today, more than 4 billion airline passengers rely on technology that hasn't kept up with the expectations of the modern connected traveller. That’s why we’ve started to rebuild the infrastructure that underpins the travel industry. We’re on a mission to unravel travel — simplifying systems and building the tools that will make the future of travel effortless. We were part of Y Combinator S18's cohort and we are backed Benchmark, Blossom, Index Ventures and Kima Ventures. A fantastic set of investors that has helped build some of the world's largest companies. Something to consider when reading this job advert We know people engage with job adverts differently. Some will view it as a checklist that needs to be at 100% before applying; others will see 60% as good enough. If you think you have what it takes but don't necessarily meet all the requirements on the job description, please still get in touch. We'd love to have a chat, learn more about you and see if it could be a great fit. This role is remote, with working hours aligned to Eastern Standard Time (EST) in the United States. Candidates should be able to work primarily within EST business hours to support our customers and partners. Ability to learn and clearly explain a technical product or concept Strong written communication skills in English Experience delivering high-quality customer support for a technical product, or transferable experience in a customer-facing role Experience supporting business customers in a B2B environment, or willingness to develop this experience A professional, approachable communication style and a genuine willingness to help others Confidence communicating with a wide range of stakeholders across different roles and levels of experience Curiosity and a problem-solving mindset Familiarity with support tools such as Zendesk and Jira (or similar platforms) Nice to have: experience in a customer support role within the travel industry Develop a strong understanding of Duffel’s products and share your knowledge with customers and internal teams Respond to and, where needed, escalate technical support requests submitted via email or chat Explain technical concepts clearly so customers can confidently use our products Communicate with customers in a timely, professional, and clear manner to meet internal and customer service expectations Create and maintain product support documentation to help customers find answers independently Collaborate with Duffel’s technical teams and travel suppliers to resolve customer issues Share common support trends and insights to help inform product improvements and future development What you can expect from us We’re dedicated to your personal growth. Our environment is comfortable physically, but also in that our ears are always open to any ideas, concerns and questions. We believe that everyone should have pride in their work, taking full ownership of it and its impact. That’s why everyone who joins Duffel owns a share of the company. We are an equal opportunities employer. We believe that the key to our success is employing a diverse team, that’s why recruitment decisions are only based on your experience and skills. We value your ability to problem solve and build amazing things so we welcome applications for everyone – regardless of age, sex, disability, sexual orientation, race, religion or belief. *Please note that AI detection will be used on application questions Note to recruitment agencies Duffel does not accept speculative CV's from external parties. Any unsolicited CV's sent to us will be treated as property of Duffel, and any attached terms and conditions associated with these CV's will be null and void.

About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. _ Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an _ website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we are looking for you As the Senior Manager of Customer Success (Enterprise), you will lead the team responsible for our most valuable and complex customer relationships. This team works with multi-location restaurant groups, franchises, and high-ARR customers who rely on Owner’s platform to power their digital growth. These customers often have multiple stakeholders, larger operational complexity, and significant opportunities for long-term partnership. You will manage and develop a team of Customer Success Managers focused on delivering a high-touch, strategic customer experience while driving retention, expansion, and measurable business outcomes for these accounts. This role requires strong leadership, a deep understanding of customer success strategy, and the ability to help your team navigate complex organizations and build trusted relationships with operators, marketing leaders, and executives. You’ll collaborate closely with the SVP of Customer Success and cross functional partners to ensure our most strategic customers are successful and continue to grow with Owner. This role is 100% remote and open to candidates anywhere in the United States; however, we strongly prefer candidates based in San Francisco, Los Angeles, Chicago, or New York. The impact you will have You will play a critical role in the growth and long-term success of Owner’s highest-value customers. Your work will directly impact the company’s trajectory by: Strengthening Strategic Customer Partnerships: Leading a team that partners with multi-location restaurant brands and franchise groups to help them maximize the value of Owner’s platform and achieve measurable growth. Reducing Customer Churn and Driving Customer Expansion at the Strategic Level: Ensuring proactive account management, strong stakeholder relationships, and tailored retention and growth strategies that keep high-value customers engaged and successful. Increasing Customer Lifetime Value: Driving expansion across locations, brands, and services while helping customers fully adopt Owner’s solutions to unlock long-term growth. Improving Customer Experience for Complex Accounts: Establishing best practices and playbooks for managing multi-location customers with multiple stakeholders and operational complexity. Scaling Strategic Customer Success: Helping define how Owner supports high-ARR customers as the company continues to grow, ensuring our team delivers exceptional results at scale. Your leadership will directly influence customer retention, revenue growth, and the success of some of Owner’s most important customers. Who you’ll work with SVP of Customer Success Other Managers of Customer Success Leaders of Customer Support, Launch, and Sales Product Leaders Operations + Enablement What we’re looking for Experience: 7+ years of experience in customer success, account management, or customer retention, preferably in SaaS, POS, restaurant technology, or SMB software. Leadership: 3+ years of experience managing Customer Success Managers or Account Managers with a track record of building and developing high-performing teams. Strategic Account Experience: Experience managing high-ARR customers with multi-location operations. Complex Stakeholder Management: Experience working with franchises or clients with multiple stakeholders is a plus. Customer-Centric Mindset: A deep commitment to delivering exceptional customer outcomes, with experience building long-term partnerships with strategic accounts. Analytical Skills: Strong analytical skills with the ability to interpret customer metrics and translate insights into retention and growth strategies. Communication Skills: Excellent verbal and written communication skills, with the ability to guide teams in managing executive-level customer relationships. Problem-Solving: Proven ability to anticipate customer needs, navigate complex situations, and support teams in resolving challenges effectively. Adaptability: A highly adaptable leader who thrives in a fast-paced environment and can manage competing priorities. Technical Aptitude: Ability to demonstrate using AI to drive business efficiency. Familiarity with SaaS platforms, restaurant tech, online ordering systems, or POS solutions is a plus. Pay and benefits The estimated base salary range for this role is $160K - $175K USD, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

Remote Position: Online Wellness Coach / Customer Support Specialist Company Overview: Evolution Sports Group is a leading provider of online wellness coaching services, dedicated to helping individuals achieve their health and fitness goals. We offer personalized coaching programs, fitness plans, and nutrition guidance to our clients, all delivered through our innovative online platform. Our team is passionate about promoting a healthy and active lifestyle, and we are committed to providing exceptional support and guidance to our clients. Position Overview: We are seeking an experienced and enthusiastic Online Wellness Coach / Customer Support Specialist to join our growing team. This is a full-time, remote position that offers the opportunity to work from the comfort of your own home. As an Online Wellness Coach / Customer Support Specialist, you will play a key role in providing top-notch support to our clients and ensuring their success in our coaching programs. Key Responsibilities: • Provide personalized wellness coaching to clients through our online platform, including creating customized fitness plans and nutrition guidance, • Conduct regular check-ins with clients to monitor progress, provide support and motivation, and make necessary adjustments to their plans, • Respond to client inquiries and provide timely, helpful, and professional customer support via email, chat, and phone, • Maintain a deep understanding of our coaching programs and services to effectively answer client questions and provide guidance, • Collaborate with the coaching team to continuously improve our programs and services based on client feedback and industry trends, • Stay up-to-date on the latest health and wellness trends and research to provide the most relevant and effective coaching to clients, • Assist with administrative tasks such as scheduling appointments, managing client records, and processing payments, • Act as a brand ambassador for Evolution Sports Group and promote our services to potential clients Qualifications: • Associates or Bachelor's degree in a related field (e.g. exercise science, nutrition, health coaching) or equivalent experience, • Certified Health Coach or Personal Trainer preferred, • Minimum of 2 years experience in wellness coaching or a related field, • Excellent communication skills, both written and verbal, • Strong customer service skills and a passion for helping others, • Comfortable working in a remote, fast-paced, and dynamic environment, • Self-motivated and able to work independently, • Proficient in using online platforms and technology for coaching and customer support, • Knowledge of nutrition and fitness principles and ability to create customized plans for clients, • Ability to build rapport and establish trust with clients, • Flexible and adaptable to changing priorities and responsibilities We Offer: • Competitive salary and benefits package, • Flexible work schedule and the ability to work from home, • Opportunity for growth and development within the company, • A supportive and collaborative team environment, • The chance to make a positive impact on the lives of our clients and promote a healthier world If you are passionate about wellness, have a strong desire to help others, and thrive in a remote work environment, then we want to hear from you! Apply now to join our team at Evolution Sports Group and help us make a difference in people's lives. Compensation & Bonuses Competitive Pay Rate: $40–$60/hr based on experience and performance Paid Training: $40/hr for 1-week onboarding training Training Completion Bonus: $700 instant incentive after setup and training Work Schedule Flexible Scheduling: Choose Full-time (30–40 hrs/week) or Part-time (20 hrs/week) Options for morning, afternoon, or evening schedules No weekends required unless preferred Remote Work & Equipment 100% Remote Position — U.S.-based only Company-Provided Home Office Setup, including: High-performance laptop (Mac or Windows), Dual monitors, Printer/scanner, Headset + workstation accessories, Stipend for internet or electricity support Employee Benefits Package Paid Time Off (PTO) + Paid Sick Days Health, Dental & Vision Insurance Mental Health Support Access (virtual consultations) Paid Holidays 401(k) Retirement Savings Option (where applicable) Career Growth & Stability Guaranteed long-term placement with stable weekly hours Fast-track promotion opportunities every 3–6 months Company-sponsored certifications & skills training Internal mobility program — move into leadership, QA, HR, or project roles Extra Perks Monthly wellness allowance Employee recognition rewards Birthday stipend or digital gift card Annual performance review with salary increase potential

Job Title: Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country. About the Role As a Customer Service Specialist, you’ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly. What You’ll Do • Respond to customer inquiries via phone, email, and chat with professionalism and care, • Help customers with orders, shipping questions, product details, and troubleshooting, • Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams, • Keep accurate records of customer interactions using CRM, • Proactively follow up on customer needs and ensure satisfaction, • Maintain up-to-date knowledge of ForgeFit’s product lines and service policies What We’re Looking For • 1+ years of experience in a customer service, support, or client-facing role, • Strong communication and problem-solving skills, • Ability to stay organized and manage multiple priorities, • Comfortable using CRM or support tools, • A positive attitude and genuine desire to help others, • Interest in fitness or familiarity with gym equipment is a plus What We Offer • Competitive hourly pay based on experience, • Comprehensive benefits including health, dental, vision, 401k, and paid time off, • 100% remote work with a collaborative and supportive team, • Ongoing training and opportunities for career growth, • The chance to support a brand that makes a real impact in the fitness world Ready to help gyms get stronger with ForgeFit? Apply now and let’s build something powerful together.

Position Overview:Mayne Pharma is seeking a self-motivated sales professional to drive the adoption of key Women’s Health products through effective relationship building with prescribers. A successful candidate will take ownership of implementing and executing targeted sales strategies to achieve sales objectives and impact business growth. Key Responsibility Areas: • Sales Strategy: Drive growth of the business through a concrete understanding of the assigned territory and a strategic approach to building an effective territory call plan. Achieve key goals and maximize the achievement of sales objectives through proactive, strategic sales., • Prescriber Engagement: Develop new and lasting relationships with prescribers and Women’s Healthcare professionals through tactful engagement and appropriate frequency of messaging., • Product Promotion: Assertively promote products by providing appropriate and compelling education of products and present to prescribers with passion, knowledge, and confidence. Specific Responsibilities:Responsibilities include, but are not limited to:, • Achieve sales objectives and drive growth in assigned territory, • Collaborate with district partners to maximize results and achieve sales objectives, • Develop strategies to drive sales through analyses of market trends and an understanding of assigned territory, • Develop effective territory call plan to engage healthcare professionals and drive sales results, • Position products appropriately through product and prescriber knowledge, • Proactively develop connections with new prescribers and actively build existing relationships, • Prepare strategies to engage prescribers through well-executed sales presentations, • Comply with all laws and regulations and act with integrity in the use of assigned Mayne Pharma property Key Competencies/Requirements:, • Integrity: Maintains and upholds the highest standard of ethical behavior in all circumstances. Is adept at recognizing the ethical dimensions in situations and reacts accordingly. Is authentic, keeps promises and builds trust., • Passion/Energy: Brings high energy, a positive attitude, and a will to win. Perseveres relentlessly when challenged, acts proactively, and inspires others to do the same., • Analytical Acumen: Skilled in the interpretation and application of data in problem-solving, decision-making, account planning and activity prioritization., • Assertiveness: Confident and resourceful in taking initiative to build relationships and meet patient/provider needs., • Customer/Patient Focus: Treats the needs of providers, staff, and patients as a priority. Works to develop and communicate solutions that meet customer needs. Listens well and is considered a subject-matter expert to sales force., • Persuasiveness: Able to influence through clear and concise messaging; can differentiate both self and product through science and emotion., • Process Oriented: Takes a systematic and organized approach to the sales process and works effectively to rapidly progress decision-makers to action. Able to prioritize; committed to continuous self-improvement., • Self-awareness: Self-aware, open to coaching and self-improvement. Agile and decisive in decisions. Is highly effective socially and interpersonally – adept at interpreting social and emotional cues and adapting approach and messaging accordingly., • Accountability: Is accountable and accepts accountability for one’s own actions and results. Can be depended upon to execute on agreed upon actions to support both individual and team objectives., • Teamwork: Works well with others, provides support and assistance to team members and helps others to accomplish objectives. Preferred Qualifications: • Bachelor’s Degree required, • Minimum 1-2 years of direct sales experience; pharmaceutical sales in Women’s Health strongly preferred, • Strong presentation skills (both oral and written) required, • Must have a valid driver’s license and acceptable driving record, • Must have strong computer skills (including MS Office and Sales Force software) Physical Requirements:, • Frequent business travel required, • Must be able to lift up to 25 lbs. frequently, • Frequent talking, hearing, visual acuity (detail/accuracy), and repetitive motion Equal Employment Opportunity and Employment Eligibility Mayne Pharma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Mayne Pharma also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Mayne Pharma is an E-Verify employer. Any communication you receive from Mayne Pharma will never come from a personal email domain or chat service such as "gmail" or "Google Chat". All official communication from Mayne Pharma will be received from our company email domain - @maynepharma.com.

Job DescriptionBilingual Customer Service Representative (English/Spanish) Location: North AustinJob Type: Part-Time & Full-Time *Must be open to part-time hours* Key Responsibilities: • Provide professional and courteous customer support via phone, email, and/or chat., • Assist customers with inquiries, concerns, or account-related questions., • Maintain detailed and accurate records of customer interactions in internal systems., • Communicate effectively with team members and supervisors regarding customer needs or concerns., • Adhere to company policies, procedures, and service standards.Requirements:, • Fluent in both English and Spanish (verbal and written)., • Previous experience in a customer service or client support role., • Must be open to part-time work; full-time hours may be available but part-time availability is required., • Strong communication and problem-solving skills., • Ability to remain professional and calm under pressure., • Comfortable working with computers and navigating multiple systems., • Dependable, self-motivated, and able to work independently or as part of a team.Preferred Qualifications:, • Experience in a bilingual customer service environment.Company DescriptionConnecting Companies with Good Employees, and Employees with Good Companies!!Connecting Companies with Good Employees, and Employees with Good Companies!!

WeightWatchers is a global digital health company and the world’s #1 doctor-recommended, clinically studied behavioral weight health program. For sixty years, we have led the industry by blending science and community to help millions of people build sustainable healthy habits. As the science of weight health rapidly evolves, so does WeightWatchers. We are redefining the category by developing new clinical pathways for GLP-1 medication access, creating specialized behavioral programs for members on weight-loss medications, and integrating medical care with our proven habit-change framework. By combining these clinical breakthroughs with our digital-first community, we are uniquely positioned to lead the future of weight health care. Who we are At WeightWatchers, our Engineering Team drives transformative change by leveraging technology to redefine how millions approach weight health and wellness. The team builds digital solutions that establish personalized connections and foster inclusive virtual communities, empowering members to adopt healthier habits and achieve lasting lifestyle changes. From pioneering a comprehensive telehealth platform, optimizing medication access, diving headfirst into exciting AI integrations we lead with data-driven innovations that revolutionize healthcare outcomes. Our culture thrives on urgency, collaboration, and a passion for impactful work that directly improves the lives of our members. What you will do As a Senior Backend Engineer, you will be a key driver in building and scaling the systems that power the WeightWatchers member experience. You will own the technical design and implementation of critical backend services - ranging from member identity and food databases to personalization and tracking tools. Your goal is to ensure our platform is performant, reliable, and capable of supporting millions of members as we develop new clinical and behavioral health pathways. In this role, you will tackle complex technical challenges, lead the development of durable backend systems, and mentor other engineers to maintain a high bar for technical excellence. 1) Develop and Scale the Member Experience Platform Feature Ownership: Lead the backend design and implementation of services that connect our mobile and web clients to scalable APIs and data stores. Performance Engineering: Identify and resolve latency and availability bottlenecks in critical member flows like food search, logging, and onboarding. Standardization: Implement standardized patterns for service contracts, event-driven architecture, and data ownership to ensure consistent delivery across the platform. 2) Modernize Data and Tracking Foundations Food Database Excellence: Build and maintain high-performance services to improve search relevance and data quality for our global food database. State Management: Help define how member data is cached, synced, and audited across services to minimize inconsistencies and improve system observability. Robust Interfaces: Establish clean interfaces between operational systems and ML pipelines to ensure personalization is powered by reliable data. 3) Reliability and Operational Excellence SLO-Driven Development: Define and monitor SLIs/SLOs for your services, ensuring they meet member expectations for performance and uptime. Resiliency Patterns: Implement backend resiliency strategies such as circuit breaking, retries, and graceful degradation for major member workflows. Security & Compliance: Partner with Security teams to embed automated controls into backend services, particularly for sensitive health-related data. Technical Design: Create detailed technical designs and lead code reviews for complex backend features, ensuring high standards of maintainability. Execution: Drive the delivery of multi-sprint projects, balancing rapid iteration with technical debt management and long-term stability. Mentorship: Provide technical guidance and mentorship to junior and mid-level engineers, fostering a culture of incident learning and operational readiness. Collaboration: Partner closely with Infrastructure engineering, Product, Data Science, and Design to translate business requirements into efficient, scalable backend systems. Problem Solving: Identify and resolve structural bottlenecks in existing services, such as data inconsistencies or brittle integrations. Who you are Experienced Backend Builder: You have a deep understanding of building large-scale distributed systems, APIs, and event-driven architectures. Pragmatic: You make technical choices based on member outcomes and business impact, avoiding unnecessary complexity. Collaborative: You build trust through clear communication, strong documentation, and predictable follow-through. Ownership-Minded: You take pride in the quality of your code and the operational health of the services you manage. Experience: 5-8+ years of experience building backend systems for large-scale consumer applications (e.g., APIs, microservices, data stores). Technical Stack: Expertise in modern cloud architectures (AWS), database design, and building for high-availability. Data Modeling: Proven ability to design data models that support complex product workflows and analytics needs. Communication: Excellent written and verbal communication skills for documenting architectural decisions and collaborating across teams Java or Go experience preferred Base salary may vary depending on, but not limited to: skills, experience, and location. This role is also eligible for a comprehensive benefits package and annual bonus program. US Pay Range $170,000 - $190,000 USD At WeightWatchers, our mission is to build a worldwide community connected by healthy habits. If that resonates with you, then we would love to talk. WeightWatchers values developing community within our employee population as well. We have a hybrid work environment to allow our employees to find the right work-life balance. It is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability. By agreeing to participate in our process, you agree that any information we collect is subject to our . Maryland Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a polygraph examination or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. Massachusetts It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. WeightWatchers complies with all applicable Rhode Island Workers' Compensation laws (Chapters 29-38 of the R.I. General Laws). Eligible employees are covered by worker's compensation insurance for work-related injuries or illness. At WeightWatchers, we prioritize the security of our candidates. To ensure you are communicating with a legitimate representative of our team, please keep the following security standards in mind: • Verified Email Domain: All official correspondence from our recruiting team will originate from an @ww.com email address., • Live Engagement: Our hiring process requires live interaction. We do not conduct interviews or extend employment offers solely through text message, chat apps, or automated email-only exchanges., • Financial Integrity: WeightWatchers will never ask for any form of payment from a candidate. We will never send you a check with instructions to purchase equipment or "start-up kits" on our behalf., • Secure Data Collection: Sensitive personal information (such as banking or identity tax info) is only requested through our official, secure onboarding portal after a formal offer has been extended, never during the interview phase. Stay Vigilant: If you are contacted by someone claiming to represent WeightWatchers and the process deviates from these standards, please do not share any personal information. You can verify any open position by visiting our official careers page at _

Mercier Consultancy is excited to offer a unique opportunity for a Dutch Speaking Client Support Specialist to join our vibrant team in Greece! This role not only allows you to provide exceptional support to our Dutch-speaking clients but also comes with paid relocation to beautiful Greece. In this position, you will be the first point of contact for clients, ensuring their inquiries are addressed effectively and efficiently. As a Client Support Specialist, you will engage with clients to troubleshoot issues, provide detailed product information, and facilitate smooth communication. We are looking for dedicated individuals who are passionate about customer service and who are eager to embrace a new life in Greece. • Assist Dutch-speaking clients through multiple communication channels, including phone, email, and live chat, • Resolve client inquiries and provide comprehensive knowledge about our products and services, • Maintain detailed records of client interactions in our CRM system, • Collaborate with internal teams to ensure timely resolution of complex client issues, • Educate clients on how to maximize their use of our products, • Gather and convey client feedback to drive continuous improvements in our services, • Promote a positive and professional image of Mercier Consultancy during every interaction, • Fluency in Dutch and English, both written and spoken, • Strong communication and relationship-building skills, • Prior experience in customer service or a similar role is preferred, • Excellent problem-solving abilities and attention to detail, • Willingness to relocate to Greece, with all relocation expenses covered, • Client-oriented mindset with a commitment to delivering exceptional service, • Familiarity with customer support tools and software is a plus Competitive Monthly Salary Monthly Performance Bonus Fully Paid Training And More...

Mercier Consultancy is delighted to announce an exciting opportunity for Danish Speaking Customer Service Representatives to join our team in the stunning island nation of Malta! This is a fantastic chance to provide top-notch support to our Danish-speaking clients, ensuring their inquiries are managed effectively and with a personal touch. Experience Malta's rich history, beautiful coastlines, and vibrant culture, while advancing your career in a dynamic and supportive environment. If you are enthusiastic about customer service and eager to immerse yourself in a new adventure, we want to hear from you! • Deliver high-quality customer service in Danish through various communication channels, including phone, email, and live chat., • Assist customers with inquiries about products and services, providing accurate information and solutions., • Effectively address customer complaints and issues, ensuring a positive and satisfactory experience., • Document customer interactions accurately and contribute valuable insights for service enhancement., • Collaborate with team members to improve service delivery and resolve common challenges., • Stay knowledgeable about company offerings and industry trends to offer informed assistance., • Engage in ongoing training and development to continuously improve your skills., • Fluency in Danish and English is required, along with strong written and verbal communication skills., • Previous experience in customer service is a plus, but a positive attitude and willingness to learn are highly valued., • Excellent problem-solving skills and a strong commitment to providing exceptional customer service., • Ability to handle multiple inquiries effectively in a fast-paced work environment., • Basic computer proficiency and familiarity with customer service software is advantageous., • Enthusiasm for relocating to Malta and adapting to a new cultural experience., • Flexibility to work varied shifts, including evenings and weekends, as needed., • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • Private Health Insurance, • And Much More...

APPLY DIRECT: GO TO https://zfrmz.com/w9HcbeXf63R94Hk2kdqc WE ONLY ACCEPT APPLICATION THROUGH PROVIDE LINK. We're Looking for a Customer Service Specialist to join our team and respond to inquiries, resolve issues, process transactions, and maintain account records to ensure high satisfaction and brand loyalty. Key Responsibilities Address customer questions and complaints via phone, email, chat, or in-person interactions. Process orders, returns, exchanges, and account updates or upgrades. Provide accurate information regarding features, pricing, and company policies. Log customer interactions, feedback, and resolutions into CRM (Customer Relationship Management) systems. Identify complex issues and escalate them to appropriate departments or management. Essential Skills & Requirements Excellent active listening, verbal, and written skills. Ability to think critically, multitask, and de-escalate stressful situations under pressure. Experience with CRM software, smart devices, and multi-platform navigation. Minimum high school diploma or equivalent; a bachelor's degree is sometimes preferred depending on the industry. 1–2 years of relevant customer support or call center experience is typically required