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Job Description The Solution Specialist I ensures the delivery of excellent customer support through fast, accurate, and exceptional communication. This role requires strong multitasking abilities and adept decision-making skills to manage multiple tasks simultaneously and make critical decisions efficiently. Responsibilities include coordinating with other team members and departments—both internal and external—to resolve customer inquiries and issues effectively. Minimum Qualifications: • High School Diploma or equivalency required., • 3-4+ years of customer service experience required., • Experience in a call center environment required., • Interact through telephone, SMS, chat, and email communication with internal and external customers., • Answer customer inquiries and resolve concerns by quickly identifying needs, demonstrating empathy and understanding for the customer’s perspective, and conveying information clearly., • Act as the primary point of contact for escalated issues, providing personalized and attentive service., • Thoroughly investigate and assess the nature of escalated concerns, using attention to detail, sound judgement, and problem-solving skills to resolve issues., • Collaborate with relevant departments, including customer support, sales, and product development, to devise effective solutions tailored to each customer's unique needs., • Communicate with customers in a professional and courteous manner, keeping them informed of the progress and resolution of their escalated issues., • Ensure interactions conclude with customer confidence that their needs have been met or are in the process of being resolved., • Exercise time management skills to handle caseloads, including multitasking and pivoting as needed to support shifting business needs and ensure timely resolution., • Implement proactive measures to prevent future escalations by identifying underlying issues and recommending improvements to enhance the customer experience., • Maintain detailed records of all escalated cases, including correspondence and resolution outcomes, for future reference and analysis., • Prepare ad-hoc reporting and data requests Skills & Competencies Required: • Preferred Bilingual in Spanish, • Clear and articulate communication, both verbal and written, • Ability to provide empathetic, high-quality customer support, • Ability to thrive in a fast-paced, rapidly changing, high volume work environment., • Some experience with Excel for data organization and reporting, • Ability to shift between priorities, • Problem-solving skills Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more. #LI-Onsite

Job DescriptionBusiness Development RepresentativeUS East Office (Jacksonville, FL) We Exist to Transform our Customers and Change LivesWho We're Looking ForThe Sales & Marketing Business Development Representative is responsible for generating new business opportunities by contacting and developing relationships with potential customers. Your primary function is to qualify marketing leads as sales opportunities through calls and emails, as well as to maintain all data accurately in CRM (NetSuite). You will join a team of marketing leaders focused on transforming more customers and changing more lives.What You'll Do: • Support sales revenue goals by executing demand generation campaigns, including inbound lead qualification, prospecting and nurturing:, • Outbound Lead Qualification: Engage with sales inquiry or online chat to qualify them as sales ready, update CRM and route to sales as appropriate, • Email Prospecting: Contact potential customers through calls and emails, • Lead Nurturing: Build trusting relationship with prospective customers through regular email touchpoints, routing them to sales once ready to engage in sales cycle, • Conduct initial qualification, identifying client needs and position appropriate products/services, • Set up meetings or calls between prospective customers and sales team, • Manage and maintain quality of NetSuite database, • Prepare and analyze a variety of lead reports in both CRM and ExcelWhat You Bring:, • Bachelor's Degree or equivalent marketing and sales experience preferred, • Strong written communication skills, • Excellent interpersonal, presentation, email, and phone skills, • Proficient in and a minimum of four (4) years of experience using Microsoft Office applications, • Must work well independently, be able to prioritize and meet deadlines, • Excellent organizational and time management skills with the ability to multi-task, • Must be creative, energetic, extremely organized and detail-oriented, • Experience with NetSuite CRM is preferredEmployer does not sponsor applicants for employment visa status (e.g. H-1B visa status).General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give personnel so classified a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer. A Word From Our CEO - Watch Now

Job DescriptionBenefits: • Bonus based on performance, • Opportunity for advancement, • Profit sharing Responsibilities: • Provide top-notch customer service through various channels including phone, email, and chat., • Resolve customer inquiries and issues efficiently, ensuring a positive experience., • Maintain accurate records of customer interactions and transactions., • Collaborate with team members to enhance service delivery and improve processes., • Educate customers about our products and services to maximize their satisfaction., • Assist in the development of customer service policies and procedures., • Identify and escalate complex issues to the appropriate departments., • Stay updated on product knowledge and industry trends to provide informed support.Requirements:, • High school diploma or equivalent; additional education in customer service is a plus., • Proven experience in a customer service role, • Excellent verbal and written communication skills., • Strong problem-solving abilities and a customer-focused mindset., • Ability to work in a fast-paced environment and handle multiple tasks., • Familiarity with CRM systems and customer service software., • Strong attention to detail and organizational skills.

Job DescriptionA Smarter Career Choice Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here. We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice. This is an in-office position located in Jacksonville, FL. Local candidates only. Multiple shifts available- 1st shift, 2nd shift, 3rd shift, Overnights. Position Summary: The Customer Technical Support Representative provides technical support to our customers regarding their IQ Fiber internet service. In this role you will be troubleshooting customer internet connections and home Wi-Fi. You will also assist customers with new service requests, installation and service questions, and billing status. Our customer support team is a fun, energetic, and resourceful team who enjoy providing the very best customer service via phone, email, and chat while working in our Jacksonville office. Success in this role requires a genuine enthusiasm for technology and a keen interest in assisting customers reach a resolution using problem-solving skills. Essential Duties and Responsibilities: • Exceed customer expectations at every opportunity., • Drive customer satisfaction as the first point of contact for all inbound customer contacts (phone calls, chats, emails)., • Manage customer communications received via multiple sources – phone, email, text, & social sites from potential or existing customers and respond to any questions or concerns., • Process incoming orders for new installation, scheduling with the customer and completing the billing for services rendered., • Complete change of service requests and make updates to accounts per customer requests., • Respond to inquiries on order status, billing questions, service availability, new product offerings, etc., • Provide excellent customer service support including technical troubleshooting of service issues to customers calling in or chatting in for help., • Use problem-solving skills to properly diagnose and resolve technical hardware and software issues involving internet and Wi-Fi connectivity., • Ensure details of the customer interaction are captured by opening trouble tickets where applicable, documenting the interaction, actions taken & details of how issue was resolved., • Utilize our systems and tools to proactively check for and resolve potential issues before marking the contact as complete., • Respond to escalated calls from customers and service techs during installation or service calls., • Make follow-up calls on previously resolved trouble tickets to ensure customer satisfaction., • Ensure that service-impacting events are worked timely to minimize service outages., • Provide customers with updates on the progress of the work orders and/or trouble tickets., • Follow-up with potential customers to convert leads to orders or to finalize orders., • Provide manager with regular updates on common problems encountered and identify possible longer-term solutions/improvements to reduce future problems., • Use communication channels to inform the team of important issues and information which will help improve team performance., • Effectively communicate IQ Fiber’s product and service offering., • Navigate through multiple systems., • A customer-first, troubleshooting mindset with demonstrated ability to provide exceptional internal and external customer care with a strong sense of ownership over results., • 2 years of customer service experience, 1 year in a contact center setting., • 6+ months of experience troubleshooting basic network/Wi-Fi issues, preferred., • Previous telecommunications experience a plus., • Preference for operating in a fast-paced, technical environment with a high degree of critical thinking and problem solving., • Enjoys working with a team, but has ability to work independently, multi-task in a fast-paced environment without supervision and able to achieve individual and team metric results., • Willing to learn, adapt and evolve with the team and company and develop new skills quickly., • Ability to learn and grasp new concepts and work through problems in a logical manner., • Positive attitude with a passion for helping customers and the ability to connect with people., • Commitment to owning customer issues from start to finish., • Excellent customer service skills, including positive phone demeanor., • Strong follow-up skills, accuracy, and attention to detail., • Strong technical aptitude with excellent end-user interaction skills, • Capable of answering technical questions from technical and non-technical users., • Able to listen with solid analytical, problem-solving, and trouble-shooting skills with capability to solve complex problems., • Experience in one or more ticketing, CRM, billing, ordering, scheduling, phone systems; Microsoft Dynamics a plus., • Strong computer skills and the ability to navigate through multiple screens., • Exceptional knowledge of Microsoft Office applications., • Excellent verbal and written communication skills., • Must be able to pass criminal background check., • Flexibility to work mandatory overtime to meet business needs., • High integrity and a strong work ethic are a must., • Attention to detail and ability to think creatively and strategically is a must., • Excellent organization and time management skills., • Ability to interact and communicate effectively with other team members. IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Powered by JazzHR FkXUDWXdbb

Job DescriptionBenefits: • Employee discounts, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development What We Offer: • Comprehensive paid training to set you up for success, • Monthly performance bonuses, • Full benefits package including health, dental, and vision coverage, • Balanced 5-day work week with Sundays off, • Exclusive discounts on vehicles, services, and parts, • Exciting opportunities for career advancement within our expanding organization Responsibilities: • Handle a high volume of inbound customer inquiries via phone, email, text, and chat, • Respond promptly to all inbound lead requests, • Act as a bridge between customers and our buying team, • Support in generating reports and maintaining logs, • Proactively identify opportunities to deliver exceptional customer experiencesQualifications:, • Previous call center experience is advantageous, • Flexibility to work weekends, • Excellent phone, organizational, written, and oral skills, • Ability to instantly build rapport with clients with a friendly but professional demeanor, • Positive Attitude, • Good verbal and written communication skills, • Self-motivation and self-sufficientJob Type: Full-time Salary: $17.00 - $22.00 per hour + Commission Expected hours: 40 per week Benefits: • Dental insurance, • Employee discount, • Flexible schedule, • Health insurance, • Paid time off, • Vision insuranceJob Type: Full-time Benefits: • Dental insurance, • Employee discount, • Flexible schedule, • Health insurance, • Paid time off, • Vision insuranceSchedule:, • 8 hour shiftWork Location: In person

Job Description The Service to Sale Specialist role at Mac Papers and Packaging, a member of the Customer Success organization, is part of a team of highly motivated, customer-oriented individuals seeking to deliver exceptional experiences by serving as the vital link between our company and our customers. This role is responsible for the sales management, order processing, and customer relationship management of our inside-serviced customer accounts, a key growth segment of Mac’s customer portfolio. (This is meant to be a guide. Duties may vary dependent upon management.) Essential Position Functions: • Perform customer support duties and build rapport with customers by providing product information, explaining solution benefits, and addressing questions via phone, email, chat, and other virtual tools, • Manage inbound sales channels to identify and qualify new customer opportunities through web inquiries and referrals., • Support the sales process by guiding potential customers through registration and onboarding, ensuring a smooth transition into active accounts., • Identify new opportunities for growth within current customers., • Complete sales process management and order execution for customers in our inside-managed segment by processing incoming orders to customer order specifications via phone, email, and e-commerce, • Manage and process quotes for customers and provide pricing, discounting, and shipping charges as required, • Work with sourcing and procurement teams to respond to complex customer requests for bespoke items and equipment sales, • Proactively notify customers of changes and addressing customer concerns in order and fulfillment process including daily updates of order issues and delivery changes, • Use technology platforms to document customer interactions, maintain customer records, and generate sales reports and presentations as necessary, • Manage a portfolio of customer follow up actions, including account and customer health, receivables, and churn management responsibilities, • Maintain daily open order, problem order, and allocation reports to monitor sales status and provide feedback to customers and management, • Gather customer feedback and present to line and group leadership to assist Mac in refining product offering and service strategies, • Build relationships with cross-departmental leaders and customers to address and resolve post-sale customer issues and disputes. Education and/or Experience: • High school diploma or GED required., • Minimum of 2+ years in a customer service or inside sales position., • Merchant distribution experience preferred., • Excellent people and relationship skills., • Proven attention to detail., • Experience using ERP, CRM, service management, and contact center technologies, • Ability to multitask and prioritize workload., • Must have intermediate Microsoft Office (Word, Excel, Outlook) skills., • Must be able to efficiently use a Windows-based computer., • Ability to prioritize and complete assignments accurately and in a timely manner., • Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment., • Strong interpersonal, organizational, oral and written communications skills., • Must be able to read and communicate in English, for safe and effective performance of the job and business operations., • Must be bilingual in Spanish/English., • Must be able to work alone, and with a team. The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands • Regularly required to walk and stand continuously for long periods of time., • Talk or hear, both in person and by telephone., • Reach with hands and arms., • Specific vision requirements include close vision, distance vision and the ability to adjust focus., • Regularly required to use written and oral communication skills., • Will interact regularly with managers and staff.

Job Description Do you have a passion for travel and delivering great customer experiences? Were looking for motivated individuals to join our team as a Luxury Travel Advisor (Remote). In this role, youll help clients plan and book their holidays, provide professional support, and enjoy the freedom of working from home with flexible hours. This opportunity is ideal for someone who loves travel, enjoys working with people, and wants to build a rewarding remote career with strong earning potential. Full training and ongoing support are provided no prior travel industry experience required. Key Responsibilities • Support clients with booking flights, hotels, cruises, and tailored holiday packages. Communicate professionally via email, phone, and online chat. • Research destinations, offers, and travel options to suit each clients needs and budget. Prepare personalised travel itineraries and simple proposals or quotes. • Resolve booking questions and provide solutions quickly and efficiently. Maintain accurate client details and booking records. • Attend optional virtual training sessions and stay up to date on travel trends and supplier promotions. What Were Looking For * Excellent communication and interpersonal skills. * Friendly, professional manner with strong attention to detail. * Self-motivated, organised, and able to work independently. * Confident using computers, email, and online tools. * Previous experience in travel, hospitality, sales, or customer service is beneficial but not essential. Technical Requirements * Laptop or desktop computer. * Reliable broadband internet connection. * Smartphone for communication and updates. * Quiet workspace suitable for client conversations. Benefits * Fully remote work from home anywhere. * Flexible schedule to fit around your lifestyle. * Access to exclusive travel perks and discounts. * Full training and continuous support provided. * Friendly, collaborative team culture.

NSC is looking for a candidate with Navy experience! Key Responsibilities • Interacts with customers via telephone, email, online chat, or in person to provide support and information on services., • Fields customer questions and complaints, • Identifies and implements efficient and effective recruiting methods and strategies based on the available role, industry standards, and the organization's needs., • Assists with job postings and advertisement processes. (performs not assists), • Screens applications and selects qualified candidates., • Schedules interviews; oversees preparation of interview questions and other hiring and selection materials., • Assists with the interview process, attending and conducting interviews with managers, directors, and other stakeholders., • Collaborates with the hiring manager and or other human resource staff during the offer process, identifying and recommending salary ranges, incentives, start dates and pertinent details., • 2 + years of experience with customer service, call centers, insurance, sales, recruiting or trade experience, • High School Diploma or GED

Kavaliro is seeking a Technical Team Lead for our local client in Jacksonville, who will be a hands-on leader working side by side with the technical support team to guide performance, provide mentorship, and ensure best practices are consistently followed. This role acts as the primary subject-matter expert for the client's products and processes, offering direction on troubleshooting and serving as a key escalation point for complex technical issues and customer concerns. Supervisory Responsibilities • No direct supervisory responsibilities Key Responsibilities • Resolve complex and escalated service tickets with a focus on timely, high-quality outcomes, • Act as a liaison between technical analysts and leadership to ensure clear communication and alignment, • Support team development through call monitoring, coaching, and constructive feedback, • Partner with clients to identify, assess, and resolve technical challenges, • Analyze user requirements and recommend or implement system improvements, • Configure and support Broad POS and changes within assigned support scope, • Maintain a strong working knowledge of supported systems, applications, and security practices, • Contribute to and maintain internal knowledge base documentation with management approval, • Monitor and respond to email and site chat inquiries, while training team members on these channels, • Troubleshoot RMA-related issues, coordinating escalations to technicians for device repairs, • Recommend system upgrades, repairs, application enhancements, and equipment testing as approved, • Assist with onboarding new analysts and identify ongoing training needs for existing team members Required Skills and Abilities • Strong verbal and written communication skills in English, • Customer-focused mindset with a commitment to professional service delivery, • Self-starter who is adaptable and proactive in a fast-paced environment, • Proven ability to diagnose and resolve technical issues efficiently, • Advanced understanding of computer systems and server hardware, • Detail-oriented, dependable, and highly motivated, • Strong interpersonal and active listening skills, • Ability to motivate, influence, and lead by example Education and Experience • Bachelor’s degree in Computer Services or a related field preferred, • Minimum of three years of experience in a Tier 2 technical support role Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.