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Job Description The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention - millions of Americans are physically dependent on Opioids but only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maximizing accessibility, affordability, and overall quality of care by enabling highly qualified clinicians to reach patients broadly and efficiently through our online platform. The Clinical Support Specialist (Northeast Region) is responsible for performing essential support functions to help the healthcare team operate smoothly and efficiently. Primary duties include communicating with patients through phone and chat to provide timely assistance, scheduling appointments, locating pharmacies to fill prescriptions, handling technology support issues, managing patient records, and facilitating communication between patients and providers. This role is a key collaborator with our medical and behavioral health clinicians. Location: Remote Schedule Options: Full time (40 hrs) • Monday–Friday 10:45 AM–7:15 PM EST, • Wednesday- Friday 10:45 AM–7:15 PM EST/ Saturday - Sunday 9:30 AM- 6PM EST Training Schedule (First 6 weeks)- Monday-Friday 10:00am - 6:30pm EST Target Pay: $20.75 per hour - Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Benefits: • 3 Weeks PTO + 8.5 days of additional sick time + 10 paid holidays, • 100% Employer Paid Medical, Dental, and Vision Insurance, • Employer Paid STD & LTD, • 401k, • $50 monthly Remote Work Stipend RESPONSIBILITIES: • Serve as key point-of-contact for patients through their treatment and recovery process., • Deliver world-class patient experience via phone, chat, and email while embodying the Bicycle Health AAA experience through timely response and resolution of any administrative, medication or service management issues that may arise., • Make and receive inbound and outbound calls continuously throughout the work shift., • Adhere to defined workflows to ensure patients and clinicians receive consistent, high-quality support and maintain clean documentation of care resolution support provided., • Participate in a productive, tech-enabled, and team-oriented culture that seeks to create a best-in-class care experience for patients through the Bicycle Health app., • Master our technology suite, including the Bicycle Health app, G-suite, Zoom, FreshWorks, Athena, among others to efficiently triage and resolve administrative and logistical tasks that support patient care., • Collaborate with other medical and behavioral health clinicians to deliver successful telehealth care support., • Regular and predictable attendance is required., • All other duties as assigned. QUALIFICATIONS: • High school diploma or GED, or 2 years of relevant work experience, • Meet at least one of these requirements:, • 2+ years of experience delivering best-in-class customer service in a high-volume environment in which the majority of your day is spent helping customers (including but not limited to: hospitality, customer care in a consumer-facing company, retail) OR • 2+ years of experience delivering best-in-class customer service in a care coordination, patient advocacy, or equivalent patient-facing role in a healthcare setting OR • 1+ years of experience delivering best-in-class customer service in an equivalent role (including but not limited to: patient experience, patient support, clinical support) in a telehealth setting, • Customer-first mentality, with high level of empathy and ability to think creatively to address roadblocks in real time., • Strong written and verbal communication skills in written and audio assessments., • Comfort with computer technology, especially typing, maximizing use of available resources, and navigating multiple software platforms (e.g., Microsoft / Google Suites)., • Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs. COMPETENCIES: Customer Focus: Building strong customer relationships and delivering customer-centric solutions. • Gains insight into customer needs., • Identifies opportunities that benefit the customer., • Builds and delivers solutions that meet customer expectations., • Establishes and maintains effective customer relationships. Tech Savvy: Quickly adapts to and masters new technologies, demonstrating agility in navigating digital tools and platforms. • Anticipates the impact of emerging technologies and makes adjustments., • Scans the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance., • Rejects low-impacts or fad technologies., • Readily learns and adopts new technologies. Demonstrates Self-Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. • Seeks and acts on feedback from a wide variety of people., • Willingly admits and takes responsibility for mistakes and shortcomings., • Views criticism as helpful., • Can articulate the causes behind own feelings and moods. Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. • Quickly and decisively takes action in fast-changing unpredictable situations., • Shows a tremendous amount of initiative in tough situations; is exceptional at spotting and seizing opportunities. Ensures Accountability/Takes Ownership: Holding self and others accountable to meet commitments. • Follows through on commitments and makes sure others do the same., • Acts with a clear sense of ownership., • Takes personal responsibility for decisions, actions, and failures., • Establishes clear responsibilities and processes for monitoring work and measuring results., • Designs feedback loops into work. Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. • Delivers messages in a clear, compelling, and concise manner., • Actively listens and checks for understanding., • Articulates messages in a way that is broadly understandable., • Adjusts communication content and style to meet the needs of diverse stakeholders., • Models and encourages the expression of diverse ideas and opinions. Nimble Learning: Continuously seeks opportunities to learn, questions the applicability of past approaches in the current environment, is growth-minded, and embraces failure as a learning opportunity. • Tries multiple times using multiple methods to find the right solution., • Views mistakes as opportunities to learn., • Enjoys the challenge of unfamiliar tasks., • Seeks new approaches to solve problems. #LIRemote #zr #associate Recruitment Scam Notice We are aware of fraudulent recruiting messages circulating that claim to represent our company. Please note: All official communication from our recruiting team will come from an @bicyclehealth.com email address. We will never ask you to pay fees, purchase equipment, or provide financial information as part of our hiring process. We will never request your Social Security number or banking information before an offer of employment is made. We only conduct interviews through legitimate, scheduled channels and will never make job offers via text message or chat apps. If you believe you have been contacted by someone misrepresenting our company, please report it to careers@bicyclehealth.com. About Bicycle Health: Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We've grown our clinical staff of medical providers caring for patients, across 32 states, and we employ a large ancillary staff for support with technologic and administrative needs, clinical and behavioral support, and care coordination. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all. Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.

Job Description About the KIPP Colorado Teacher Role: The Teacher is the instructional leader of their classroom and is directly responsible for driving student outcomes and creating an exceptional student experience. Teachers drive the educational mission of KIPP Colorado schools by developing rigorous, engaging, affirming, grade-level and culturally-sustaining instruction that prepares students for multiple post-secondary opportunities, and is aligned with our academic program . The Teacher plans instruction, organizes learning activities, internalizes and intellectually prepares for lessons, grades equitably and consistently, and implements with fidelity all accommodations and modifications for students’ IEPs, BIP’s, 504 Plans, ALPs, and MTSS interventions, supporting the individuality and multifaceted nature of all our students .The Teacher at KIPP Colorado holds full responsibility for creating and cultivating a culturally responsive classroom community that is warm-demanding, including upholding school-wide expectations, managing tier 1 behaviors, and contacting families proactively and responsively. Teachers support the campus-wide community and whole school systems through active presence at daily duties, including but not limited to: arrival duty, dismissal duty, lunch duty, threshold presence at transitions, hallway / bathroom duty, and coverage for staff absences. The position is a 10-month academic position and is exempt under the Fair Labor Standards Act. This position reports to a member of the school leadership team. About KIPP: Together with families and communities, KIPP creates joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose—college, career, and beyond—so they can lead fulfilling lives and build a more just world. KIPP is a national network of tuition-free, public charter schools open to all students. There are 255 college-preparatory KIPP schools in 20 states and the District of Columbia, serving more than 100,000 students. Nationally, KIPP students are graduating four-year colleges at three times the national average for low-income students. Who we are: KIPP Colorado Public Schools is a network of six free college-preparatory public charter schools open to all students. Our 350-person staff educates 2,600 students from ECE to 12th grade. At KIPP Colorado, we partner with our KIPPsters, educators, families and communities to ensure that we are all united around the goal of a choice-filled future for our KIPPsters. Our KIPP Forward Team supports our 1,000+ high school Alumni as they create their own paths. Our core values of excellence, belonging, belief, advocacy and courage are central to who we are and how we operate at all levels of our organization. What we do: We believe in the unique gifts and brilliance of every student. We believe in setting a high bar for joy and academic excellence to ensure the infinite possibilities our students have before them become a reality. We aspire to create and reinforce a culture of achievement, belonging and support. We know that every student is different and we personalize learning based on a student's needs, skills, and interests. Role Responsibilities and More About How You’ll Spend Your Time in this Role Professional Responsibilities • Believe deeply in the mission, values, and Race, Inclusion, Diversity, and Equity (RIDE) commitments of KIPP Colorado Schools and that all children can and will learn, • Assume personal responsibility for student achievement, • Read, internalize, and adhere to the KIPP Colorado Policies and Procedures manual and guidelines, • Provide an active presence, strategic supervision, and intentional monitoring to ensure student safety and engagement in rigorous learning (regardless of my role and its proximity to students), • Take ownership for the development of your craft and engage actively in coaching sessions (meet 1-2 times every 1 or 2 weeks (depending on need and role) with a manager, receive coaching, implement all provided feedback, engage in active practice, etc.), • Commit to being prepared. Such as: internalizing and preparing for lessons, preparing for O3s/coaching, preparing for meetings, coaching, PD, reading and internalizing written communication, etc., • Meet professional obligations including and not limited to meeting deadlines and honoring schedules, • Consistently leverage existing professional tools, including but not limited to Google Suite (google documents, etc.) and Microsoft Suite (including but not limited to your KIPP Colorado email, Teams chat / meetings, Teams phone, and Microsoft Outlook calendar), • Maintain strong attendance each day and be on time to all responsibilities, • Collaborate with colleagues and seek feedback in the spirit of continuous improvement, • Reflect on professional practices to meet individual professional development goals, • Actively participate in professional development, grade level, and department meetings, • Actively engage and implement in all school-wide and Org wide professional development, • Serve as a positive, contributing member of a grade team or functional team, collaborating with colleagues to tackle common challenges and implement org and grade-wide initiatives, • Share candid, solutions-oriented feedback with peers and leadership on a regular basis, assuring that feedback is shared directly with the intended recipient. Ensure that feedback is focused on improving outcomes and experiences for students, • Assist with both student and staff recruitment and engagement- including events, home visits, calls home, and other determined and related requirements, • Know that your role, professional development, org wide meetings, etc. may require you to travel around Denver to other KIPP Campuses, our Home Office, or other KIPP or PD events, • Assist with other duties as assigned (such as but not limited to, lunch duty, arrival/dismissal duty, bathroom duty, hallway duty, school support duties, etc.) Instructional Planning and Delivery • Develop standards-based instructional plans, including but not limited to unit plans, scope and sequences, week at a glance, and daily lesson plans, • Plan rigorous lessons, in alignment with schoolwide planning deadlines, and engage in lesson internalization practices to deliver high quality instruction, • Design and implement assessments that are aligned with daily objectives, • Grade student material and provide students with feedback and support, • Use adopted high quality instructional materials and curriculum with fidelity, including using data to inform cycles of reteach and reassessment, and in alignment with the academic vision of the school, • Use data to drive instruction, including analyzing student data to adjust short- and long-term plans in order to meet students’ learning needs, providing students feedback and setting and monitoring progress towards goals, • Implement all students’ IEPs, 504 Plans, ALPs, BIPs, and MTSS-aligned interventions with consistency and fidelity, including providing accommodations, modifications, and progress monitoring as outlined in student plans School Culture Alignment • Establish and maintain relationships with students and families based on trust and respect, • Approach practice with a sense of urgency to maximize instructional time, • Establish and maintain high expectations for academic work and classroom behavior, • Establish and reinforce rules and consequences to maintain a positive, focused classroom Additional Responsibilities • Providing an active presence, strategic supervision, and intentional monitoring to ensure student safety and engagement in rigorous learning, • Complete all specialized certification requirements to maintain compliance, including but not limited to Multilingual Education (MLE) coursework, CDE literacy modules, ECE professional licensure, ESSA highly qualified status, • Partner with the Assistant Principal of Special Services and Special Education Teachers to ensure proper implementation of 504s, BIPs, IEPs, safety plans, accommodations, modification, and language support for students, • Enforce positive behavior systems and monitor behavior data, • Attend designated school functions outside of school hours (Back to School Night, Report Card Conferences, Community Events, etc.), • Perform necessary support duties including (but not limited to) bus, lunch, and dismissal duties, chaperone field trips. Participate in parent meetings, conferences, and periodic evening events, • Develop strong relationships with the families of students through home visits, participation in school events and phone calls home, • Communicate regularly with families about academic progress and behavior, • Participate in daily duties (i.e. breakfast, lunch, dismissal) to support school operations, • Maintain accurate and timely records, grade books, and data tracking systems About a Successful Candidate About the skills and qualifications you will bring to this role: • Bachelor's degree (required), • Spanish bilingual (preferred), • Ability and willingness to fulfill all state and federal guidelines to meet Every Student Succeeds Act (ESSA) criteria (required), • At least 2 years of teaching experience (highly preferred but not required), • Ability to participate in specific, pre-planned and required events/activities as directed by the school, including but not limited to before or after-school, evening, and weekend meetings and events (required), • A full understanding of KIPP and Commitment to an Exceptional Student Experience (more about that HERE) (required), • Commitment to and experience with youth of various cultural and economic backgrounds, • Outstanding organizational skills and high attention to detail; outstanding written and oral communication skills, • Ability to manage the ambiguity and multiple priorities inherent in an entrepreneurial environment, • Proactive problem solver who demonstrates initiative and teamwork, • Strong work ethic coupled with an enthusiastic and passionate approach to one’s work, • Multi-faceted, multi-skilled, resourceful and willing to do whatever it takes to help the school reach a level of academic excellence, • High level of detail orientation and sound excellent organizational skills, • Strong communication, feedback and facilitation skills, • Strong analytical and problem-solving skills, • Strong communicator with a professional demeanor, strong self-confidence and initiative, • Entrepreneurial mindset, with the creativity and versatility to work productively in a fast-paced environment, • Demonstrated ability to work in a fast-paced, high-energy environment with a proven ability to meet and complete multiple deadlines and tasks with meticulous attention to detail, • Strong interpersonal skills, with the ability to develop productive working relationships with stakeholders across functional and organizational lines, • Passionate commitment to KIPP Colorado mission, RIDE commitments, values and a commitment to excellence Compensation and Benefits Employee retention and satisfaction is imperative for KIPP Colorado. We seek to provide competitive compensation and benefits including the following: • Competitive Market Salary: Starting salary for this role begins at $60,915 and is commensurate with experience. There is no cap on the years of experience that you bring to this role, • Please submit a comprehensive resume to assure all your experience is accounted for! Tip: We don't care if your resume is more than one page, we are eager to see and compensate you for all of your experience and accomplishments, • Excellent Healthcare Plan: 100% of employee-only monthly premium paid by KIPP Colorado and options for family enrollment and coverage, through United Healthcare, • Time Off !!!: More than 6 weeks of annual vacation and Paid Time Off (PTO), • Based on hire date, employees are eligible for up to 8 days of Paid Time Off (PTO), • All employees receive summer break through an organization-wide closure, based on work location and position, • Access to parental and medical leave: includes 6 weeks paid and 6 weeks unpaid for a total of 12 weeks (after your first year), • Career Trajectory: Access to opportunity to move up, across schools, and grow your career during weekly coaching sessions to refine your craft, • Mental Health Care: Immediate and ongoing access to mental health support through our Employee Assistance Program, • Technology & Access: Equipment provided: laptop, • Retirement Planning: Participation in the Colorado PERA retirement program, including a PERA 401k option, • Move to Join Us: Relocation reimbursement (when applicable), • Additional Pay: Most schools offer various stipend opportunities, • Other Insurance Options:, • Wellness reimbursement, • Voluntary employee, spousal, and child life insurance, • Voluntary long term disability insurance, • Voluntary short term disability insurance, • Optional Basic Life and AD&D Insurance, • Additional Information: For more information, you can view our benefits FAQ here KIPP Colorado Schools is dedicated to equal employment opportunities and fair labor practices. KIPP Colorado Schools, KIPP Denver Collegiate High School, KIPP Northeast Denver Middle School, KIPP Northeast Elementary, KIPP Northeast Denver Leadership Academy, KIPP Sunshine Peak Academy and KIPP Sunshine Peak Elementary provide equal employment opportunities to all individuals based on job-related qualifications, and the ability to perform a job without regard to race, color, gender, gender identity, gender expression, religious creed, marital status, age, national origin, ancestry, genetic information, legally protected medical condition, veteran status, sexual orientation, or on any other basis made unlawful by federal, state or local laws. It is our policy to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. Powered by JazzHR nlNCSBboOI

Job Description The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention - millions of Americans are physically dependent on Opioids but only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maximizing accessibility, affordability, and overall quality of care by enabling highly qualified clinicians to reach patients broadly and efficiently through our online platform. The Clinical Support Specialist (Pacific Region) is responsible for performing essential support functions to help the healthcare team operate smoothly and efficiently. Primary duties include communicating with patients through phone and chat to provide timely assistance, scheduling appointments, locating pharmacies to fill prescriptions, handling technology support issues, managing patient records, and facilitating communication between patients and providers. This role is a key collaborator with our medical and behavioral health clinicians. Location: Remote Schedule: Full time (40 hrs) Monday, Thursday, Friday 10:45am-7:15pm PST//Saturday & Sunday 9:30am-6:00pm PST Target Pay Range: Starting at $20.75 per hour - Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Benefits: • 3 Weeks PTO + 8.5 days of additional sick time + 10 paid holidays, • 100% Employer Paid Medical, Dental, and Vision Insurance, • Employer Paid STD & LTD, • 401k, • $50 monthly Remote Work Stipend RESPONSIBILITIES: • Serve as key point-of-contact for patients through their treatment and recovery process., • Deliver world-class patient experience via phone, chat, and email while embodying the Bicycle Health AAA experience through timely response and resolution of any administrative, medication or service management issues that may arise., • Make and receive inbound and outbound calls continuously throughout the work shift., • Adhere to defined workflows to ensure patients and clinicians receive consistent, high-quality support and maintain clean documentation of care resolution support provided., • Participate in a productive, tech-enabled, and team-oriented culture that seeks to create a best-in-class care experience for patients through the Bicycle Health app., • Master our technology suite, including the Bicycle Health app, G-suite, Zoom, FreshWorks, Athena, among others to efficiently triage and resolve administrative and logistical tasks that support patient care., • Collaborate with other medical and behavioral health clinicians to deliver successful telehealth care support., • Regular and predictable attendance is required., • All other duties as assigned. QUALIFICATIONS: • High school diploma or GED, or 2 years of relevant work experience, • Meet at least one of these requirements:, • 2+ years of experience delivering best-in-class customer service in a high-volume environment in which the majority of your day is spent helping customers (including but not limited to: hospitality, customer care in a consumer-facing company, retail) OR • 2+ years of experience delivering best-in-class customer service in a care coordination, patient advocacy, or equivalent patient-facing role in a healthcare setting OR • 1+ years of experience delivering best-in-class customer service in an equivalent role (including but not limited to: patient experience, patient support, clinical support) in a telehealth setting, • Customer-first mentality, with high level of empathy and ability to think creatively to address roadblocks in real time., • Strong written and verbal communication skills in written and audio assessments., • Comfort with computer technology, especially typing, maximizing use of available resources, and navigating multiple software platforms (e.g., Microsoft / Google Suites)., • Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs. COMPETENCIES: Customer Focus: Building strong customer relationships and delivering customer-centric solutions. • Gains insight into customer needs., • Identifies opportunities that benefit the customer., • Builds and delivers solutions that meet customer expectations., • Establishes and maintains effective customer relationships. Tech Savvy: Quickly adapts to and masters new technologies, demonstrating agility in navigating digital tools and platforms. • Anticipates the impact of emerging technologies and makes adjustments., • Scans the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance., • Rejects low-impacts or fad technologies., • Readily learns and adopts new technologies. Demonstrates Self-Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. • Seeks and acts on feedback from a wide variety of people., • Willingly admits and takes responsibility for mistakes and shortcomings., • Views criticism as helpful., • Can articulate the causes behind own feelings and moods. Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. • Quickly and decisively takes action in fast-changing unpredictable situations., • Shows a tremendous amount of initiative in tough situations; is exceptional at spotting and seizing opportunities. Ensures Accountability/Takes Ownership: Holding self and others accountable to meet commitments. • Follows through on commitments and makes sure others do the same., • Acts with a clear sense of ownership., • Takes personal responsibility for decisions, actions, and failures., • Establishes clear responsibilities and processes for monitoring work and measuring results., • Designs feedback loops into work. Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. • Delivers messages in a clear, compelling, and concise manner., • Actively listens and checks for understanding., • Articulates messages in a way that is broadly understandable., • Adjusts communication content and style to meet the needs of diverse stakeholders., • Models and encourages the expression of diverse ideas and opinions. Nimble Learning: Continuously seeks opportunities to learn, questions the applicability of past approaches in the current environment, is growth-minded, and embraces failure as a learning opportunity. • Tries multiple times using multiple methods to find the right solution., • Views mistakes as opportunities to learn., • Enjoys the challenge of unfamiliar tasks., • Seeks new approaches to solve problems. PHYSICAL REQUIREMENTS: • Constantly operate a computer and other related peripherals such as a keyboard, mouse, headset etc., • Must be able to remain in a stationary position a majority of the time working., • Frequent communication via remote meeting software; softphones or cell phones., • Predominantly working in the employees home, indoor, office setup., • Frequent typing on a keyboard documenting in various systems. #LIRemote #zr #associate Recruitment Scam Notice We are aware of fraudulent recruiting messages circulating that claim to represent our company. Please note: All official communication from our recruiting team will come from an @bicyclehealth.com email address. We will never ask you to pay fees, purchase equipment, or provide financial information as part of our hiring process. We will never request your Social Security number or banking information before an offer of employment is made. We only conduct interviews through legitimate, scheduled channels and will never make job offers via text message or chat apps. If you believe you have been contacted by someone misrepresenting our company, please report it to careers@bicyclehealth.com. About Bicycle Health: Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We've grown our clinical staff of medical providers caring for patients, across 32 states, and we employ a large ancillary staff for support with technologic and administrative needs, clinical and behavioral support, and care coordination. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all. Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.

Job Description:\n\nThis is a general posting for the 26/27 SY. Exact placement will be determined as we identify campus need. About the Dean of Instruction Role: As a Dean of Instruction, your primary role is to manage, develop, and coach teachers to drive exceptional student experience and academic outcomes that equip all students with the skills and confidence to pursue the paths they choose —college, career, and beyond—so they can lead fulfilling lives and build a more just world. In support of the mission, vision, values, and strategic plan of KIPP Colorado, the Dean is responsible for leading and building capacity of all teachers to implement and continuously develop exceptional instruction, a strong focus on results and continuous improvement, and a culture of consistent and high expectations. The Dean works from the belief that excellent schools develop and sustain the capacity for teachers to lead and take ownership of their classroom, grade level, and school’s success. KIPP Colorado Deans invest in leading and developing teacher leaders and teachers to create a culture of belonging and academic excellence that supports the realization of our graduate profile for ALL students: 21st century readiness, emotional intelligence, and direction. The API reports to the Principal. About KIPP: Together with families and communities, KIPP creates joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose—college, career, and beyond—so they can lead fulfilling lives and build a more just world. KIPP is a national network of tuition-free, public charter schools open to all students. There are 255 college-preparatory KIPP schools in 20 states and the District of Columbia, serving more than 100,000 students. Nationally, KIPP students are graduating four-year colleges at three times the national average for low-income students. Who we are: KIPP Colorado Public Schools is a network of six free college-preparatory public charter schools open to all students. Our 350-person staff educates 2,600 students from ECE to 12th grade. At KIPP Colorado, we partner with our KIPPsters, educators, families and communities to ensure that we are all united around the goal of a choice-filled future for our KIPPsters. Our KIPP Forward Team supports our 1,000+ high school Alumni as they create their own paths. Our core values of excellence, belonging, belief, advocacy and courage are central to who we are and how we operate at all levels of our organization. What we do: We believe in the unique gifts and brilliance of every student. We believe in setting a high bar for joy and academic excellence to ensure the infinite possibilities our students have before them become a reality. We aspire to create and reinforce a culture of achievement, belonging and support. We know that every student is different and we personalize learning based on a student's needs, skills, and interests. Role Responsibilities and More About How You’ll Spend Your Time in this Role Professional Responsibilities Believe deeply in the mission, values, and Race, Inclusion, Diversity, and Equity (RIDE) commitments of KIPP Colorado Schools and that all children can and will learn Assume personal responsibility for student achievement Read, internalize, and adhere to the KIPP Colorado Policies and Procedures manual and guidelinesProvide an active presence, strategic supervision, and intentional monitoring to ensure student safety and engagement in rigorous learning (regardless of my role and its proximity to students)Take ownership for the development of your craft and engage actively in coaching sessions (meet 1-2 times every 1 or 2 weeks (depending on need and role) with a manager, receive coaching, implement all provided feedback, engage in active practice, etc.)Commit to being prepared. Such as: internalizing and preparing for lessons, preparing for O3s/coaching, preparing for meetings, coaching, PD, reading and internalizing written communication, etc. Meet professional obligations including and not limited to meeting deadlines and honoring schedules Consistently leverage existing professional tools, including but not limited to Google Suite (google documents, etc.) and Microsoft Suite (including but not limited to your KIPP Colorado email, Teams chat / meetings, Teams phone, and Microsoft Outlook calendar) Maintain strong attendance each day and be on time to all responsibilitiesCollaborate with colleagues and seek feedback in the spirit of continuous improvement Reflect on professional practices to meet individual professional development goals Actively participate in professional development, grade level, and department meetingsActively engage and implement in all school-wide and Org wide professional developmentServe as a positive, contributing member of a grade team or functional team, collaborating with colleagues to tackle common challenges and implement org and grade-wide initiativesShare candid, solutions-oriented feedback with peers and leadership on a regular basis, assuring that feedback is shared directly with the intended recipient. Ensure that feedback is focused on improving outcomes and experiences for studentsAssist with both student and staff recruitment and engagement- including events, home visits, calls home, and other determined and related requirementsKnow that your role, professional development, org wide meetings, etc. may require you to travel around Denver to other KIPP Campuses, our Home Office, or other KIPP or PD events Assist with other duties as assigned (such as but not limited to, lunch duty, arrival/dismissal duty, bathroom duty, hallway duty, school support duties, etc.) How We Work: The Dean works in close partnership with the Home Office to create a cohesive, coherent experience for our students and families and to realize the goals and priorities of our Strategic Plan. This includes (but is not limited to): Aligning core work in their functional area to KIPP Colorado’s organizational vision, mission, strategy, priorities and scorecardInvesting in and leading change management as we shift operating models and increase organizational alignment across KIPP Colorado Partnering deeply with the Home Office Team to execute strategy (including priorities and initiatives) and develop staff Building context and sharing context to ensure alignment of campus-based work with broader vision and strategy Implementing and progress monitoring organizational priorities and initiatives at the campus level Championing and stewarding KIPP Colorado’s vision, values, RIDE Commitments, and strategy Providing input and insight to shape organizational strategy, including priorities, initiatives, and implementation Instructional LeadershipManage a cohort of teachers (typically between 9 and 12 teachers) to achieve KIPP Colorado’s strategic plan scorecard and the aligned campus-based goalsIn some cases, APIs may manage and coach Deans of Instruction and oversee the efficacy of their management and development of teachers on their caseload Provide continuous coaching and evaluation for all teachers on their caseload through regular observation, coaching, development, and support Support the development teachers and realization of student achievement goals through frequent and consistent coaching protocols, including lesson/unit internalization, observation-feedback, and review of and action planning from student work and student data Perform mid-year and end-of-year performance reviews of a cohort of teachersCollaborate with the Principal and Instructional Leadership Team to design, plan, and implement teacher professional development, including coordination of action research collaboratives and whole-staff professional development sessionsBuild and develop own and all staff’s capacity to support learning for all students, including an understanding of and ability to implement well: IEPs, 504 Plans, ALPs, BIPs, best practices in academic and behavioral intervention, strategies for multilingual learners, and universal design Curriculum & Assessment LeadershipCollaborates with Department Chairs; support them in curriculum alignment, development, data analysis, and planning and running team meetingsOversee and ensure accountable implementation of assessment design and data analysis; accountable forms of assessment include daily, weekly, module or unit exams, interim assessments, and summative or “North Star” assessmentsEvaluate whole school performance data to make holistic as well as individual recommendations for improving school-wide instructional practices, with specific attention to supporting Multilingual Learners and Students with DisabilitiesServe as Site Assessment Leader for one or more major assessments (for example: TS-Gold, CMAS, P/SAT, ACCESS, iReady Diagnostics, CIAs, ANet, Interims, etc.), and facilitate effective execution of major assessments, standardized unit assessments, and other assessment operations and analysisMonitor progress to ensure 100% of students are assessed Execute assessment administration aligned with all state and local guidelines, including the KIPP Colorado Assessment Playbook Campus Community and Culture LeadershipAdvise Principal on processes and protocols for enhancing school culture and determine when and how to modify rituals, systems and practices for the overall betterment of the schoolPartner with AP of Culture and Deans of Culture to ensure consistent implementation of whole-school systems and coaching / support for staff Oversee consistent implementation and upholding of cultural expectations, especially in the classrooms of teachers directly managed Develop teachers’ capacity with classroom management and student culture knowledge, skills, and mindsetsSupport teachers with student accountability and discipline matters, including coordinating and facilitating student-teacher interventions and parent-teacher-student interventionsCo-manage and co-lead the school’s summer orientation sessionsManage responses to parent concerns not resolved at the teacher or Department Chair Level, especially associated with concerns about curriculum, instruction, or grading School OperationsManage academic and cultural programming in all designated grade levelsManage Summer School (if applicable)Co-plan and lead all Data DaysCo-manage Detention (or equivalent) with the Leadership TeamCo-manage duties (arrival, dismissal, hallway transitions, lunch, recess) with the Leadership TeamCo-lead Saturday School with the Leadership Team (if applicable) Additional ResponsibilitiesParticipate in active presence and strategic supervision and monitoring to ensure student safety and engagement in rigorous learningComplete MLE coursework and certification requirements (required for most roles) Partner with the Assistant Principal of Special Services and Special Education Teachers to ensure proper implementation of 504s, BIPs, IEPs, safety plans, accommodations, modification, and language support for studentsEnforce positive behavior systems and monitor behavior data Attend designated school functions outside of school hours (Back to School Night, Report Card Conferences, Community Events, etc.)Perform necessary support duties including (but not limited to) bus, lunch, and dismissal duties, chaperone field trips. Participate in parent meetings, conferences, and periodic evening eventsDevelop strong relationships with the families of students through home visits, participation in school events and phone calls homeCommunicate regularly with families about academic progress and behaviorParticipate in daily duties (i.e. breakfast, lunch, dismissal) to support school operationsMaintain accurate records, grade books, and data tracking systemsAssist with both student and staff recruitment Role Level Specifics, Scope of Work, and Level of ResponsibilityFor more about how you’ll lead at this level, please visit the KIPP Colorado Role Levels Matrix (this is an internal document, only) About a Successful Candidate About the skills and qualifications you will bring to this role: Bachelor's degree (required)Spanish bilingual (preferred)At least 5-7 years of relevant and aligned experience (required)At least 4 years of K-12 teaching experience and/or a strong record of helping underserved students achieve academic success (required) Past experience (2 years) of leading adults in a school environment (assistant principal, instructional coach, grade level chair, etc) (required) A full understanding and Commitment to an Exceptional Student Experience (more about that HERE) (required) Outstanding organizational skills and high attention to detail; outstanding written and oral communication skillsAbility to manage the ambiguity and multiple priorities inherent in an entrepreneurial environmentProactive problem solver who demonstrates initiative and teamworkStrong work ethic coupled with an enthusiastic and passionate approach to one’s workMulti-faceted, multi-skilled, resourceful and willing to do whatever it takes to help the school reach a level of academic excellenceHigh level of detail orientation and sound excellent organizational skillsStrong communication, feedback and facilitation skillsStrong analytical and problem-solving skillsArticulate, professional demeanor with strong self-confidence and initiativeEntrepreneurial mindset, with the creativity and versatility to work productively in a fast-paced environmentDemonstrated ability to work in a fast-paced, high-energy environment with a proven ability to meet and complete multiple deadlines and tasks with meticulous attention to detailStrong interpersonal skills, with the ability to develop productive working relationships with stakeholders across functional and organizational linesPassionate commitment to KIPP Colorado mission and to high standards of excellence Compensation and Benefits Employee retention and satisfaction is imperative for KIPP Colorado. We seek to provide competitive compensation and benefits including the following:Competitive Market Salary: Starting salary for this role begins at $74,542 and is commensurate with experiencePlease submit a comprehensive resume to assure all your experience is accounted for! Tip: We don't care if your resume is more than one page, we are eager to see and compensate you for all of your experience and accomplishmentsExcellent Healthcare Plan: 100% of employee-only monthly premium paid by KIPP Colorado and options for family enrollment and coverage, through United Healthcare Time Off !!!: More than 6 weeks of annual vacation and Paid Time Off (PTO) Based on hire date, employees are eligible for up to 8 days of Paid Time Off (PTO) All employees receive summer break through an organization-wide closure, based on work location and positionAccess to parental and medical leave: includes 6 weeks paid and 6 weeks unpaid for a total of 12 weeks (after your first year)Career Trajectory: Acces

Job Description:\n\n About the KIPP Colorado Special Education Teacher Role: The Special Education Teacher is the instructional leader of their student caseload and is directly responsible for driving student outcomes and creating an exceptional student experience. Teachers drive the educational mission of KIPP Colorado schools by developing daily instruction aligned with our academic program that enables students to make significant academic growth each year. The Special Education Teacher plans instruction, organizes learning activities, internalizes and intellectually prepares for lessons, grades equitably and consistently, and implements with fidelity all accommodations and modifications for students’ IEPs, BIP’s, 504 Plans, and MTSS interventions. The Special Education Teacher at KIPP Colorado holds full responsibility for creating and cultivating a culturally responsive classroom community that is warm-demanding, including upholding school-wide expectations, managing tier 1 behaviors, and contacting families proactively and responsively. Special Education Teacher Teachers support the campus-wide community and whole school systems through active presence at daily duties, including but not limited to: arrival duty, dismissal duty, lunch duty, threshold presence at transitions, hallway / bathroom duty, and coverage for staff absences. The position is a 10-month academic position and is exempt under the Fair Labor Standards Act. This position reports to a member of the school leadership team.About KIPP: Together with families and communities, KIPP creates joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose—college, career, and beyond—so they can lead fulfilling lives and build a more just world. KIPP is a national network of tuition-free, public charter schools open to all students. There are 255 college-preparatory KIPP schools in 20 states and the District of Columbia, serving more than 100,000 students. Nationally, KIPP students are graduating four-year colleges at three times the national average for low-income students. Who we are: KIPP Colorado Public Schools is a network of six free college-preparatory public charter schools open to all students. Our 350-person staff educates 2,600 students from ECE to 12th grade. At KIPP Colorado, we partner with our KIPPsters, educators, families and communities to ensure that we are all united around the goal of a choice-filled future for our KIPPsters. Our KIPP Forward Team supports our 1,000+ high school Alumni as they create their own paths. Our core values of excellence, belonging, belief, advocacy and courage are central to who we are and how we operate at all levels of our organization. What we do: We believe in the unique gifts and brilliance of every student. We believe in setting a high bar for joy and academic excellence to ensure the infinite possibilities our students have before them become a reality. We aspire to create and reinforce a culture of achievement, belonging and support. We know that every student is different and we personalize learning based on a student's needs, skills, and interests. Role Responsibilities and More About How You’ll Spend Your Time in this Role Professional Responsibilities Believe deeply in the mission, values, and Race, Inclusion, Diversity, and Equity (RIDE) commitments of KIPP Colorado Schools and that all children can and will learn Assume personal responsibility for student achievement Read, internalize, and adhere to the KIPP Colorado Policies and Procedures manual and guidelinesProvide an active presence, strategic supervision, and intentional monitoring to ensure student safety and engagement in rigorous learning (regardless of my role and its proximity to students)Take ownership for the development of your craft and engage actively in coaching sessions (meet 1-2 times every 1 or 2 weeks (depending on need and role) with a manager, receive coaching, implement all provided feedback, engage in active practice, etc.)Commit to being prepared. Such as: internalizing and preparing for lessons, preparing for O3s/coaching, preparing for meetings, coaching, PD, reading and internalizing written communication, etc. Meet professional obligations including and not limited to meeting deadlines and honoring schedules Consistently leverage existing professional tools, including but not limited to Google Suite (google documents, etc.) and Microsoft Suite (including but not limited to your KIPP Colorado email, Teams chat / meetings, Teams phone, and Microsoft Outlook calendar) Maintain strong attendance each day and be on time to all responsibilitiesCollaborate with colleagues and seek feedback in the spirit of continuous improvement Reflect on professional practices to meet individual professional development goals Actively participate in professional development, grade level, and department meetingsActively engage and implement in all school-wide and Org wide professional developmentServe as a positive, contributing member of a grade team or functional team, collaborating with colleagues to tackle common challenges and implement org and grade-wide initiativesShare candid, solutions-oriented feedback with peers and leadership on a regular basis, assuring that feedback is shared directly with the intended recipient. Ensure that feedback is focused on improving outcomes and experiences for studentsAssist with both student and staff recruitment and engagement- including events, home visits, calls home, and other determined and related requirementsKnow that your role, professional development, org wide meetings, etc. may require you to travel around Denver to other KIPP Campuses, our Home Office, or other KIPP or PD events Assist with other duties as assigned (such as but not limited to, lunch duty, arrival/dismissal duty, bathroom duty, hallway duty, school support duties, etc.) Special Education ResponsibilitiesDevelop, monitor, and evaluate the effectiveness of special education programs and other student supports (Intervention, 504, ELL, etc.)Maintain IEPs, 504s, Evaluations, and ELL programs; ensure services are delivered with fidelityLiaison with parents via trainings, meetings, and consultationsProvide case management for Special Education caseload and provide instruction to students receiving special education supports Ensure accurate and timely completion of IEP, BIPS, and FBAsEnsure students receive their minutes (pull-out and push-in dependant upon student needs), accommodations, and modifications in collaboration with gen ed teacherSupport classroom teachers with understanding student support plans and requirements Instructional Planning and DeliveryDevelop standards-based unit plans and daily lesson plansDesign and deliver rigorous, backwards-planned lessonsDesign and implement assessments that are aligned with daily objectivesGrade student material and provide students with feedback and supportPlan rigorous lessons that include a focus on lesson internalizationUse the adopted curriculum with fidelityUse data to adjust short- and long-term plans in order to meet students’ learning needs School Culture AlignmentBelieve deeply in the mission of KIPP Colorado Schools and that all children can learnEstablish and maintain relationships with students and families based on trust and respectApproach practice with a sense of urgency to maximize instructional timeEstablish and maintain high expectations for academic work and classroom behaviorEstablish and reinforce rules and consequences to maintain a positive, focused classroomMeet professional obligations such as meeting deadlines and honoring schedules Additional ResponsibilitiesParticipate in active presence and strategic supervision and monitoring to ensure student safety and engagement in rigorous learningComplete MLE coursework and certification requirements (required for most roles) Partner with the Assistant Principal of Special Services and Special Education Teachers to ensure proper implementation of 504s, BIPs, IEPs, safety plans, accommodations, modification, and language support for studentsEnforce positive behavior systems and monitor behavior data Attend designated school functions outside of school hours (Back to School Night, Report Card Conferences, Community Events, etc.)Perform necessary support duties including (but not limited to) bus, lunch, and dismissal duties,chaperone field trips. Participate in parent meetings, conferences, and periodic evening eventsDevelop strong relationships with the families of students through home visits, participation in school events and phone calls homeCommunicate regularly with families about academic progress and behaviorBe accessible by school cell phone for homework help and student emergencies beyond regular school hoursParticipate in daily duties (i.e. breakfast, lunch, dismissal) to support school operationsMaintain accurate records, grade books, and data tracking systemsAssist with both student and staff recruitmentOther duties as assigned Role Level Specifics, Scope of Work, and Level of ResponsibilityFor more about how you’ll lead at this level, please visit the KIPP Colorado Role Levels Matrix (this is an internal document, only) About a Successful Candidate About the skills and qualifications you will bring to this role:Bachelor's degree (required)Special Education License or TEE through CDE (required) Spanish bilingual (preferred)Ability and willingness to fulfill all state and federal guidelines to meet Every Student Succeeds Act (ESSA) criteria (required) At least 2 years of teaching experience (highly preferred but not required)Ability to work during after-school, evening, and weekend meetings and events at the school (required) A full understanding and Commitment to an Exceptional Student Experience (more about that HERE) (required) Commitment to and experience with youth of various cultural and economic backgrounds Outstanding organizational skills and high attention to detail; outstanding written and oral communication skillsAbility to manage the ambiguity and multiple priorities inherent in an entrepreneurial environmentProactive problem solver who demonstrates initiative and teamworkStrong work ethic coupled with an enthusiastic and passionate approach to one’s workMulti-faceted, multi-skilled, resourceful and willing to do whatever it takes to help the school reach a level of academic excellenceHigh level of detail orientation and sound excellent organizational skillsStrong communication, feedback and facilitation skillsStrong analytical and problem-solving skillsArticulate, professional demeanor with strong self-confidence and initiative.Entrepreneurial mindset, with the creativity and versatility to work productively in a fast-paced environmentDemonstrated ability to work in a fast-paced, high-energy environment with a proven ability to meet and complete multiple deadlines and tasks with meticulous attention to detail.Strong interpersonal skills, with the ability to develop productive working relationships with stakeholders across functional and organizational linesPassionate commitment to KIPP Colorado mission and to high standards of excellence Compensation and Benefits Employee retention and satisfaction is imperative for KIPP Colorado. We seek to provide competitive compensation and benefits including the following:Competitive Market Salary: Starting salary for this role begins at $65,015 and is commensurate with experience. There is no cap on the years of experience that you bring to this rolePlease submit a comprehensive resume to assure all your experience is accounted for! Tip: We don't care if your resume is more than one page, we are eager to see and compensate you for all of your experience and accomplishmentsExcellent Healthcare Plan: 100% of employee-only monthly premium paid by KIPP Colorado and options for family enrollment and coverage, through United HealthcareTime Off !!!: More than 6 weeks of annual vacation and Paid Time Off (PTO) Based on hire date, employees are eligible for up to 8 days of Paid Time Off (PTO) All employees receive summer break through an organization-wide closure, based on work location and positionAccess to parental and medical leave: includes 6 weeks paid and 6 weeks unpaid for a total of 12 weeks (after your first year)Career Trajectory: Access to opportunity to move up, across schools, and grow your career during weekly coaching sessions to refine your craftMental Health Care: Immediate and ongoing access to mental health support through our Employee Assistance ProgramTechnology & Access: Equipment provided: laptop Retirement Planning: Participation in the Colorado PERA retirement program, including a PERA 401k optionMove to Join Us: Relocation reimbursement (when applicable)Additional Pay: Most schools offer various stipend opportunitiesOther Insurance Options: Wellness reimbursementVoluntary employee, spousal, and child life insuranceVoluntary long term disability insuranceVoluntary short term disability insuranceOptional Basic Life and AD&D InsuranceAdditional Information: For more information, you can view our benefits FAQ here KIPP Colorado Schools is dedicated to equal employment opportunities and fair labor practices. KIPP Colorado Schools, KIPP Denver Collegiate High School, KIPP Northeast Denver Middle School, KIPP Northeast Elementary, KIPP Northeast Denver Leadership Academy, KIPP Sunshine Peak Academy and KIPP Sunshine Peak Elementary provide equal employment opportunities to all individuals based on job-related qualifications, and the ability to perform a job without regard to race, color, gender, gender identity, gender expression, religious creed, marital status, age, national origin, ancestry, genetic information, legally protected medical condition, veteran status, sexual orientation, or on any other basis made unlawful by federal, state or local laws. It is our policy to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds Powered by JazzHR rcexNclleR

Job Description About the KIPP Colorado Permanent Substitute Role: The Permanent Substitute is a role that will substitute for our KIPP Colorado teachers in their region in the case of teacher absences. When not subbing in a classroom, the Permanent Substitute may be supporting the school with providing coverage at lunch duty, hall duty, or arrival and dismissal. A Permanent Substitute, unlike a Lead Teacher, will only have the direct responsibility of managing the learning and culture of the classroom. The permanent substitute may be assigned to cover any classroom in their region and it is likely that teaching assignments will change daily. About KIPP: Together with families and communities, KIPP creates joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose—college, career, and beyond—so they can lead fulfilling lives and build a more just world. KIPP is a national network of tuition-free, public charter schools open to all students. There are 255 college-preparatory KIPP schools in 20 states and the District of Columbia, serving more than 100,000 students. Nationally, KIPP students are graduating four-year colleges at three times the national average for low-income students. Who we are: KIPP Colorado Public Schools is a network of six free college-preparatory public charter schools open to all students. Our 350-person staff educates 2,600 students from ECE to 12th grade. At KIPP Colorado, we partner with our KIPPsters, educators, families and communities to ensure that we are all united around the goal of a choice-filled future for our KIPPsters. Our KIPP Forward Team supports our 1,000+ high school Alumni as they create their own paths. Our core values of excellence, belonging, belief, advocacy and courage are central to who we are and how we operate at all levels of our organization. What we do: We believe in the unique gifts and brilliance of every student. We believe in setting a high bar for joy and academic excellence to ensure the infinite possibilities our students have before them become a reality. We aspire to create and reinforce a culture of achievement, belonging and support. We know that every student is different and we personalize learning based on a student's needs, skills, and interests. Role Responsibilities and More About How You’ll Spend Your Time in this Role Professional Responsibilities • Believe deeply in the mission, values, and Race, Inclusion, Diversity, and Equity (RIDE) commitments of KIPP Colorado Schools and that all children can and will learn, • Assume personal responsibility for student achievement, • Read, internalize, and adhere to the KIPP Colorado Policies and Procedures manual and guidelines, • Provide an active presence, strategic supervision, and intentional monitoring to ensure student safety and engagement in rigorous learning (regardless of my role and its proximity to students), • Take ownership for the development of your craft and engage actively in coaching sessions (meet 1-2 times every 1 or 2 weeks (depending on need and role) with a manager, receive coaching, implement all provided feedback, engage in active practice, etc.), • Commit to being prepared. Such as: internalizing and preparing for lessons, preparing for O3s/coaching, preparing for meetings, coaching, PD, reading and internalizing written communication, etc., • Meet professional obligations including and not limited to meeting deadlines and honoring schedules, • Consistently leverage existing professional tools, including but not limited to Google Suite (google documents, etc.) and Microsoft Suite (including but not limited to your KIPP Colorado email, Teams chat / meetings, Teams phone, and Microsoft Outlook calendar), • Maintain strong attendance each day and be on time to all responsibilities, • Collaborate with colleagues and seek feedback in the spirit of continuous improvement, • Reflect on professional practices to meet individual professional development goals, • Actively participate in professional development, grade level, and department meetings, • Actively engage and implement in all school-wide and Org wide professional development, • Serve as a positive, contributing member of a grade team or functional team, collaborating with colleagues to tackle common challenges and implement org and grade-wide initiatives, • Share candid, solutions-oriented feedback with peers and leadership on a regular basis, assuring that feedback is shared directly with the intended recipient. Ensure that feedback is focused on improving outcomes and experiences for students, • Assist with both student and staff recruitment and engagement- including events, home visits, calls home, and other determined and related requirements, • Know that your role, professional development, org wide meetings, etc. may require you to travel around Denver to other KIPP Campuses, our Home Office, or other KIPP or PD events, • Assist with other duties as assigned (such as but not limited to, lunch duty, arrival/dismissal duty, bathroom duty, hallway duty, school support duties, etc.) Instructional Delivery • Substitute as needed or required by day to day building needs, • Deliver daily lesson plans using provided lesson plans., • Support with students meeting daily objectives., • Leave notes and updates for regular classroom teacher, • Use adopted high quality instructional materials and curriculum with fidelity School Culture Alignment • Establish and maintain relationships with students and families based on trust and respect, • Approach practice with a sense of urgency to maximize instructional time, • Maintain high expectations for academic work and classroom behavior, • Reinforce rules and consequences to maintain a positive, focused classroom Additional Responsibilities • Providing an active presence, strategic supervision, and intentional monitoring to ensure student safety and engagement in rigorous learning, • Complete all specialized certification requirements to maintain compliance, including but not limited to Multilingual Education (MLE) coursework, CDE literacy modules, ECE professional licensure, ESSA highly qualified status, • Partner with the Assistant Principal of Special Services and Special Education Teachers to ensure proper implementation of 504s, BIPs, IEPs, safety plans, accommodations, modification, and language support for students, • Enforce positive behavior systems and monitor behavior data, • Attend designated school functions outside of school hours (Back to School Night, Report Card Conferences, Community Events, etc.), • Perform necessary support duties including (but not limited to) bus, lunch, and dismissal duties,chaperone field trips. Participate in parent meetings, conferences, and periodic evening events, • Develop strong relationships with the families of students through home visits, participation in school events and phone calls home, • Communicate regularly with families about academic progress and behavior, • Participate in daily duties (i.e. breakfast, lunch, dismissal) to support school operations, • Maintain accurate and timely records, grade books, and data tracking systems About a Successful Candidate About the skills and qualifications you will bring to this role: • Bachelor's degree (required) OR, • High School Diploma and 1 Year Substitute Authorization. Learn more here (required), • At least 1 year of teaching experience (highly preferred but not required), • A full understanding of KIPP and Commitment to an Exceptional Student Experience (more about that HERE) (required), • Commitment to and experience with youth of various cultural and economic backgrounds, • Outstanding organizational skills and high attention to detail; outstanding written and oral communication skills, • Ability to manage the ambiguity and multiple priorities inherent in an entrepreneurial environment, • Proactive problem solver who demonstrates initiative and teamwork, • Strong work ethic coupled with an enthusiastic and passionate approach to one’s work, • Multi-faceted, multi-skilled, resourceful and willing to do whatever it takes to help the school reach a level of academic excellence, • High level of detail orientation and sound excellent organizational skills, • Strong communication, feedback and facilitation skills, • Strong analytical and problem-solving skills, • Strong communicator with a professional demeanor, strong self-confidence and initiative, • Entrepreneurial mindset, with the creativity and versatility to work productively in a fast-paced environment, • Demonstrated ability to work in a fast-paced, high-energy environment with a proven ability to meet and complete multiple deadlines and tasks with meticulous attention to detail, • Strong interpersonal skills, with the ability to develop productive working relationships with stakeholders across functional and organizational lines, • Passionate commitment to KIPP Colorado mission, RIDE commitments, values and a commitment to excellence Compensation and Benefits Employee retention and satisfaction is imperative for KIPP Colorado. We seek to provide competitive compensation and benefits including the following: • Competitive Market Salary:The set salary for this role is at (2 options), • With a Bachelors degree salary is set at $60,915 and is not negotiable. For this role, years of experience are not considered toward salary. OR, • With a High School diploma and 1 Year Substitute Authorization salary is set at $47,663. For this role, years of experience are not considered toward salary., • Excellent Healthcare Plan: 100% of employee-only monthly premium paid by KIPP Colorado and options for family enrollment and coverage, through United Healthcare, • Time Off !!!: More than 6 weeks of annual vacation and Paid Time Off (PTO), • Based on hire date, employees are eligible for up to 8 days of Paid Time Off (PTO), • All employees receive summer break through an organization-wide closure, based on work location and position, • Access to parental and medical leave: includes 6 weeks paid and 6 weeks unpaid for a total of 12 weeks (after your first year), • Career Trajectory: Access to opportunity to move up, across schools, and grow your career during weekly coaching sessions to refine your craft, • Mental Health Care: Immediate and ongoing access to mental health support through our Employee Assistance Program, • Technology & Access: Equipment provided: laptop, • Retirement Planning: Participation in the Colorado PERA retirement program, including a PERA 401k option, • Move to Join Us: Relocation reimbursement (when applicable), • Additional Pay: Most schools offer various stipend opportunities, • Other Insurance Options:, • Wellness reimbursement, • Voluntary employee, spousal, and child life insurance, • Voluntary long term disability insurance, • Voluntary short term disability insurance, • Optional Basic Life and AD&D Insurance, • Additional Information: For more information, you can view our benefits FAQ here KIPP Colorado Schools is dedicated to equal employment opportunities and fair labor practices. KIPP Colorado Schools, KIPP Denver Collegiate High School, KIPP Northeast Denver Middle School, KIPP Northeast Elementary, KIPP Northeast Denver Leadership Academy, KIPP Sunshine Peak Academy and KIPP Sunshine Peak Elementary provide equal employment opportunities to all individuals based on job-related qualifications, and the ability to perform a job without regard to race, color, gender, gender identity, gender expression, religious creed, marital status, age, national origin, ancestry, genetic information, legally protected medical condition, veteran status, sexual orientation, or on any other basis made unlawful by federal, state or local laws. It is our policy to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. Powered by JazzHR jqliyR2h6I

Job Description About the KIPP Colorado Teacher Role: The Teacher is the instructional leader of their classroom and is directly responsible for driving student outcomes and creating an exceptional student experience. Teachers drive the educational mission of KIPP Colorado schools by developing rigorous, engaging, affirming, grade-level and culturally-sustaining instruction that prepares students for multiple post-secondary opportunities, and is aligned with our academic program . The Teacher plans instruction, organizes learning activities, internalizes and intellectually prepares for lessons, grades equitably and consistently, and implements with fidelity all accommodations and modifications for students’ IEPs, BIP’s, 504 Plans, ALPs, and MTSS interventions, supporting the individuality and multifaceted nature of all our students .The Teacher at KIPP Colorado holds full responsibility for creating and cultivating a culturally responsive classroom community that is warm-demanding, including upholding school-wide expectations, managing tier 1 behaviors, and contacting families proactively and responsively. Teachers support the campus-wide community and whole school systems through active presence at daily duties, including but not limited to: arrival duty, dismissal duty, lunch duty, threshold presence at transitions, hallway / bathroom duty, and coverage for staff absences. The position is a 10-month academic position and is exempt under the Fair Labor Standards Act. This position reports to a member of the school leadership team. About KIPP: Together with families and communities, KIPP creates joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose—college, career, and beyond—so they can lead fulfilling lives and build a more just world. KIPP is a national network of tuition-free, public charter schools open to all students. There are 255 college-preparatory KIPP schools in 20 states and the District of Columbia, serving more than 100,000 students. Nationally, KIPP students are graduating four-year colleges at three times the national average for low-income students. Who we are: KIPP Colorado Public Schools is a network of six free college-preparatory public charter schools open to all students. Our 350-person staff educates 2,600 students from ECE to 12th grade. At KIPP Colorado, we partner with our KIPPsters, educators, families and communities to ensure that we are all united around the goal of a choice-filled future for our KIPPsters. Our KIPP Forward Team supports our 1,000+ high school Alumni as they create their own paths. Our core values of excellence, belonging, belief, advocacy and courage are central to who we are and how we operate at all levels of our organization. What we do: We believe in the unique gifts and brilliance of every student. We believe in setting a high bar for joy and academic excellence to ensure the infinite possibilities our students have before them become a reality. We aspire to create and reinforce a culture of achievement, belonging and support. We know that every student is different and we personalize learning based on a student's needs, skills, and interests. Role Responsibilities and More About How You’ll Spend Your Time in this Role Professional Responsibilities • Believe deeply in the mission, values, and Race, Inclusion, Diversity, and Equity (RIDE) commitments of KIPP Colorado Schools and that all children can and will learn, • Assume personal responsibility for student achievement, • Read, internalize, and adhere to the KIPP Colorado Policies and Procedures manual and guidelines, • Provide an active presence, strategic supervision, and intentional monitoring to ensure student safety and engagement in rigorous learning (regardless of my role and its proximity to students), • Take ownership for the development of your craft and engage actively in coaching sessions (meet 1-2 times every 1 or 2 weeks (depending on need and role) with a manager, receive coaching, implement all provided feedback, engage in active practice, etc.), • Commit to being prepared. Such as: internalizing and preparing for lessons, preparing for O3s/coaching, preparing for meetings, coaching, PD, reading and internalizing written communication, etc., • Meet professional obligations including and not limited to meeting deadlines and honoring schedules, • Consistently leverage existing professional tools, including but not limited to Google Suite (google documents, etc.) and Microsoft Suite (including but not limited to your KIPP Colorado email, Teams chat / meetings, Teams phone, and Microsoft Outlook calendar), • Maintain strong attendance each day and be on time to all responsibilities, • Collaborate with colleagues and seek feedback in the spirit of continuous improvement, • Reflect on professional practices to meet individual professional development goals, • Actively participate in professional development, grade level, and department meetings, • Actively engage and implement in all school-wide and Org wide professional development, • Serve as a positive, contributing member of a grade team or functional team, collaborating with colleagues to tackle common challenges and implement org and grade-wide initiatives, • Share candid, solutions-oriented feedback with peers and leadership on a regular basis, assuring that feedback is shared directly with the intended recipient. Ensure that feedback is focused on improving outcomes and experiences for students, • Assist with both student and staff recruitment and engagement- including events, home visits, calls home, and other determined and related requirements, • Know that your role, professional development, org wide meetings, etc. may require you to travel around Denver to other KIPP Campuses, our Home Office, or other KIPP or PD events, • Assist with other duties as assigned (such as but not limited to, lunch duty, arrival/dismissal duty, bathroom duty, hallway duty, school support duties, etc.) Instructional Planning and Delivery • Develop standards-based instructional plans, including but not limited to unit plans, scope and sequences, week at a glance, and daily lesson plans, • Plan rigorous lessons, in alignment with schoolwide planning deadlines, and engage in lesson internalization practices to deliver high quality instruction, • Design and implement assessments that are aligned with daily objectives, • Grade student material and provide students with feedback and support, • Use adopted high quality instructional materials and curriculum with fidelity, including using data to inform cycles of reteach and reassessment, and in alignment with the academic vision of the school, • Use data to drive instruction, including analyzing student data to adjust short- and long-term plans in order to meet students’ learning needs, providing students feedback and setting and monitoring progress towards goals, • Implement all students’ IEPs, 504 Plans, ALPs, BIPs, and MTSS-aligned interventions with consistency and fidelity, including providing accommodations, modifications, and progress monitoring as outlined in student plans School Culture Alignment • Establish and maintain relationships with students and families based on trust and respect, • Approach practice with a sense of urgency to maximize instructional time, • Establish and maintain high expectations for academic work and classroom behavior, • Establish and reinforce rules and consequences to maintain a positive, focused classroom Additional Responsibilities • Providing an active presence, strategic supervision, and intentional monitoring to ensure student safety and engagement in rigorous learning, • Complete all specialized certification requirements to maintain compliance, including but not limited to Multilingual Education (MLE) coursework, CDE literacy modules, ECE professional licensure, ESSA highly qualified status, • Partner with the Assistant Principal of Special Services and Special Education Teachers to ensure proper implementation of 504s, BIPs, IEPs, safety plans, accommodations, modification, and language support for students, • Enforce positive behavior systems and monitor behavior data, • Attend designated school functions outside of school hours (Back to School Night, Report Card Conferences, Community Events, etc.), • Perform necessary support duties including (but not limited to) bus, lunch, and dismissal duties,chaperone field trips. Participate in parent meetings, conferences, and periodic evening events, • Develop strong relationships with the families of students through home visits, participation in school events and phone calls home, • Communicate regularly with families about academic progress and behavior, • Participate in daily duties (i.e. breakfast, lunch, dismissal) to support school operations, • Maintain accurate and timely records, grade books, and data tracking systems About a Successful Candidate About the skills and qualifications you will bring to this role: • Bachelor's degree (required), • Spanish bilingual (preferred), • Ability and willingness to fulfill all state and federal guidelines to meet Every Student Succeeds Act (ESSA) criteria (required), • At least 2 years of teaching experience (highly preferred but not required), • Ability to participate in specific, pre-planned and required events/activities as directed by the school, including but not limited to before or after-school, evening, and weekend meetings and events (required), • A full understanding of KIPP and Commitment to an Exceptional Student Experience (more about that HERE) (required), • Commitment to and experience with youth of various cultural and economic backgrounds, • Outstanding organizational skills and high attention to detail; outstanding written and oral communication skills, • Ability to manage the ambiguity and multiple priorities inherent in an entrepreneurial environment, • Proactive problem solver who demonstrates initiative and teamwork, • Strong work ethic coupled with an enthusiastic and passionate approach to one’s work, • Multi-faceted, multi-skilled, resourceful and willing to do whatever it takes to help the school reach a level of academic excellence, • High level of detail orientation and sound excellent organizational skills, • Strong communication, feedback and facilitation skills, • Strong analytical and problem-solving skills, • Strong communicator with a professional demeanor, strong self-confidence and initiative, • Entrepreneurial mindset, with the creativity and versatility to work productively in a fast-paced environment, • Demonstrated ability to work in a fast-paced, high-energy environment with a proven ability to meet and complete multiple deadlines and tasks with meticulous attention to detail, • Strong interpersonal skills, with the ability to develop productive working relationships with stakeholders across functional and organizational lines, • Passionate commitment to KIPP Colorado mission, RIDE commitments, values and a commitment to excellence Compensation and Benefits Employee retention and satisfaction is imperative for KIPP Colorado. We seek to provide competitive compensation and benefits including the following: • Competitive Market Salary: Starting salary for this role begins at $60,915 and is commensurate with experience. There is no cap on the years of experience that you bring to this role, • Please submit a comprehensive resume to assure all your experience is accounted for! Tip: We don't care if your resume is more than one page, we are eager to see and compensate you for all of your experience and accomplishments, • Excellent Healthcare Plan: 100% of employee-only monthly premium paid by KIPP Colorado and options for family enrollment and coverage, through United Healthcare, • Time Off !!!: More than 6 weeks of annual vacation and Paid Time Off (PTO), • Based on hire date, employees are eligible for up to 8 days of Paid Time Off (PTO), • All employees receive summer break through an organization-wide closure, based on work location and position, • Access to parental and medical leave: includes 6 weeks paid and 6 weeks unpaid for a total of 12 weeks (after your first year), • Career Trajectory: Access to opportunity to move up, across schools, and grow your career during weekly coaching sessions to refine your craft, • Mental Health Care: Immediate and ongoing access to mental health support through our Employee Assistance Program, • Technology & Access: Equipment provided: laptop, • Retirement Planning: Participation in the Colorado PERA retirement program, including a PERA 401k option, • Move to Join Us: Relocation reimbursement (when applicable), • Additional Pay: Most schools offer various stipend opportunities, • Other Insurance Options:, • Wellness reimbursement, • Voluntary employee, spousal, and child life insurance, • Voluntary long term disability insurance, • Voluntary short term disability insurance, • Optional Basic Life and AD&D Insurance, • Additional Information: For more information, you can view our benefits FAQ here KIPP Colorado Schools is dedicated to equal employment opportunities and fair labor practices. KIPP Colorado Schools, KIPP Denver Collegiate High School, KIPP Northeast Denver Middle School, KIPP Northeast Elementary, KIPP Northeast Denver Leadership Academy, KIPP Sunshine Peak Academy and KIPP Sunshine Peak Elementary provide equal employment opportunities to all individuals based on job-related qualifications, and the ability to perform a job without regard to race, color, gender, gender identity, gender expression, religious creed, marital status, age, national origin, ancestry, genetic information, legally protected medical condition, veteran status, sexual orientation, or on any other basis made unlawful by federal, state or local laws. It is our policy to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. Powered by JazzHR L88PKRgJkP

Job Description About the KIPP Colorado Teacher Role: The Teacher is the instructional leader of their classroom and is directly responsible for driving student outcomes and creating an exceptional student experience. Teachers drive the educational mission of KIPP Colorado schools by developing rigorous, engaging, affirming, grade-level and culturally-sustaining instruction that prepares students for multiple post-secondary opportunities, and is aligned with our academic program . The Teacher plans instruction, organizes learning activities, internalizes and intellectually prepares for lessons, grades equitably and consistently, and implements with fidelity all accommodations and modifications for students’ IEPs, BIP’s, 504 Plans, ALPs, and MTSS interventions, supporting the individuality and multifaceted nature of all our students .The Teacher at KIPP Colorado holds full responsibility for creating and cultivating a culturally responsive classroom community that is warm-demanding, including upholding school-wide expectations, managing tier 1 behaviors, and contacting families proactively and responsively. Teachers support the campus-wide community and whole school systems through active presence at daily duties, including but not limited to: arrival duty, dismissal duty, lunch duty, threshold presence at transitions, hallway / bathroom duty, and coverage for staff absences. The position is a 10-month academic position and is exempt under the Fair Labor Standards Act. This position reports to a member of the school leadership team. About KIPP: Together with families and communities, KIPP creates joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose—college, career, and beyond—so they can lead fulfilling lives and build a more just world. KIPP is a national network of tuition-free, public charter schools open to all students. There are 255 college-preparatory KIPP schools in 20 states and the District of Columbia, serving more than 100,000 students. Nationally, KIPP students are graduating four-year colleges at three times the national average for low-income students. Who we are: KIPP Colorado Public Schools is a network of six free college-preparatory public charter schools open to all students. Our 350-person staff educates 2,600 students from ECE to 12th grade. At KIPP Colorado, we partner with our KIPPsters, educators, families and communities to ensure that we are all united around the goal of a choice-filled future for our KIPPsters. Our KIPP Forward Team supports our 1,000+ high school Alumni as they create their own paths. Our core values of excellence, belonging, belief, advocacy and courage are central to who we are and how we operate at all levels of our organization. What we do: We believe in the unique gifts and brilliance of every student. We believe in setting a high bar for joy and academic excellence to ensure the infinite possibilities our students have before them become a reality. We aspire to create and reinforce a culture of achievement, belonging and support. We know that every student is different and we personalize learning based on a student's needs, skills, and interests. Role Responsibilities and More About How You’ll Spend Your Time in this Role Professional Responsibilities • Believe deeply in the mission, values, and Race, Inclusion, Diversity, and Equity (RIDE) commitments of KIPP Colorado Schools and that all children can and will learn, • Assume personal responsibility for student achievement, • Read, internalize, and adhere to the KIPP Colorado Policies and Procedures manual and guidelines, • Provide an active presence, strategic supervision, and intentional monitoring to ensure student safety and engagement in rigorous learning (regardless of my role and its proximity to students), • Take ownership for the development of your craft and engage actively in coaching sessions (meet 1-2 times every 1 or 2 weeks (depending on need and role) with a manager, receive coaching, implement all provided feedback, engage in active practice, etc.), • Commit to being prepared. Such as: internalizing and preparing for lessons, preparing for O3s/coaching, preparing for meetings, coaching, PD, reading and internalizing written communication, etc., • Meet professional obligations including and not limited to meeting deadlines and honoring schedules, • Consistently leverage existing professional tools, including but not limited to Google Suite (google documents, etc.) and Microsoft Suite (including but not limited to your KIPP Colorado email, Teams chat / meetings, Teams phone, and Microsoft Outlook calendar), • Maintain strong attendance each day and be on time to all responsibilities, • Collaborate with colleagues and seek feedback in the spirit of continuous improvement, • Reflect on professional practices to meet individual professional development goals, • Actively participate in professional development, grade level, and department meetings, • Actively engage and implement in all school-wide and Org wide professional development, • Serve as a positive, contributing member of a grade team or functional team, collaborating with colleagues to tackle common challenges and implement org and grade-wide initiatives, • Share candid, solutions-oriented feedback with peers and leadership on a regular basis, assuring that feedback is shared directly with the intended recipient. Ensure that feedback is focused on improving outcomes and experiences for students, • Assist with both student and staff recruitment and engagement- including events, home visits, calls home, and other determined and related requirements, • Know that your role, professional development, org wide meetings, etc. may require you to travel around Denver to other KIPP Campuses, our Home Office, or other KIPP or PD events, • Assist with other duties as assigned (such as but not limited to, lunch duty, arrival/dismissal duty, bathroom duty, hallway duty, school support duties, etc.) Instructional Planning and Delivery • Develop standards-based instructional plans, including but not limited to unit plans, scope and sequences, week at a glance, and daily lesson plans, • Plan rigorous lessons, in alignment with schoolwide planning deadlines, and engage in lesson internalization practices to deliver high quality instruction, • Design and implement assessments that are aligned with daily objectives, • Grade student material and provide students with feedback and support, • Use adopted high quality instructional materials and curriculum with fidelity, including using data to inform cycles of reteach and reassessment, and in alignment with the academic vision of the school, • Use data to drive instruction, including analyzing student data to adjust short- and long-term plans in order to meet students’ learning needs, providing students feedback and setting and monitoring progress towards goals, • Implement all students’ IEPs, 504 Plans, ALPs, BIPs, and MTSS-aligned interventions with consistency and fidelity, including providing accommodations, modifications, and progress monitoring as outlined in student plans School Culture Alignment • Establish and maintain relationships with students and families based on trust and respect, • Approach practice with a sense of urgency to maximize instructional time, • Establish and maintain high expectations for academic work and classroom behavior, • Establish and reinforce rules and consequences to maintain a positive, focused classroom Additional Responsibilities • Providing an active presence, strategic supervision, and intentional monitoring to ensure student safety and engagement in rigorous learning, • Complete all specialized certification requirements to maintain compliance, including but not limited to Multilingual Education (MLE) coursework, CDE literacy modules, ECE professional licensure, ESSA highly qualified status, • Partner with the Assistant Principal of Special Services and Special Education Teachers to ensure proper implementation of 504s, BIPs, IEPs, safety plans, accommodations, modification, and language support for students, • Enforce positive behavior systems and monitor behavior data, • Attend designated school functions outside of school hours (Back to School Night, Report Card Conferences, Community Events, etc.), • Perform necessary support duties including (but not limited to) bus, lunch, and dismissal duties,chaperone field trips. Participate in parent meetings, conferences, and periodic evening events, • Develop strong relationships with the families of students through home visits, participation in school events and phone calls home, • Communicate regularly with families about academic progress and behavior, • Participate in daily duties (i.e. breakfast, lunch, dismissal) to support school operations, • Maintain accurate and timely records, grade books, and data tracking systems About a Successful Candidate About the skills and qualifications you will bring to this role: • Bachelor's degree (required), • Spanish bilingual (preferred), • Ability and willingness to fulfill all state and federal guidelines to meet Every Student Succeeds Act (ESSA) criteria (required), • At least 2 years of teaching experience (highly preferred but not required), • Ability to participate in specific, pre-planned and required events/activities as directed by the school, including but not limited to before or after-school, evening, and weekend meetings and events (required), • A full understanding of KIPP and Commitment to an Exceptional Student Experience (more about that HERE) (required), • Commitment to and experience with youth of various cultural and economic backgrounds, • Outstanding organizational skills and high attention to detail; outstanding written and oral communication skills, • Ability to manage the ambiguity and multiple priorities inherent in an entrepreneurial environment, • Proactive problem solver who demonstrates initiative and teamwork, • Strong work ethic coupled with an enthusiastic and passionate approach to one’s work, • Multi-faceted, multi-skilled, resourceful and willing to do whatever it takes to help the school reach a level of academic excellence, • High level of detail orientation and sound excellent organizational skills, • Strong communication, feedback and facilitation skills, • Strong analytical and problem-solving skills, • Strong communicator with a professional demeanor, strong self-confidence and initiative, • Entrepreneurial mindset, with the creativity and versatility to work productively in a fast-paced environment, • Demonstrated ability to work in a fast-paced, high-energy environment with a proven ability to meet and complete multiple deadlines and tasks with meticulous attention to detail, • Strong interpersonal skills, with the ability to develop productive working relationships with stakeholders across functional and organizational lines, • Passionate commitment to KIPP Colorado mission, RIDE commitments, values and a commitment to excellence Compensation and Benefits Employee retention and satisfaction is imperative for KIPP Colorado. We seek to provide competitive compensation and benefits including the following: • Competitive Market Salary: Starting salary for this role begins at $60,915 and is commensurate with experience. There is no cap on the years of experience that you bring to this role, • Please submit a comprehensive resume to assure all your experience is accounted for! Tip: We don't care if your resume is more than one page, we are eager to see and compensate you for all of your experience and accomplishments, • Excellent Healthcare Plan: 100% of employee-only monthly premium paid by KIPP Colorado and options for family enrollment and coverage, through United Healthcare, • Time Off !!!: More than 6 weeks of annual vacation and Paid Time Off (PTO), • Based on hire date, employees are eligible for up to 8 days of Paid Time Off (PTO), • All employees receive summer break through an organization-wide closure, based on work location and position, • Access to parental and medical leave: includes 6 weeks paid and 6 weeks unpaid for a total of 12 weeks (after your first year), • Career Trajectory: Access to opportunity to move up, across schools, and grow your career during weekly coaching sessions to refine your craft, • Mental Health Care: Immediate and ongoing access to mental health support through our Employee Assistance Program, • Technology & Access: Equipment provided: laptop, • Retirement Planning: Participation in the Colorado PERA retirement program, including a PERA 401k option, • Move to Join Us: Relocation reimbursement (when applicable), • Additional Pay: Most schools offer various stipend opportunities, • Other Insurance Options:, • Wellness reimbursement, • Voluntary employee, spousal, and child life insurance, • Voluntary long term disability insurance, • Voluntary short term disability insurance, • Optional Basic Life and AD&D Insurance, • Additional Information: For more information, you can view our benefits FAQ here KIPP Colorado Schools is dedicated to equal employment opportunities and fair labor practices. KIPP Colorado Schools, KIPP Denver Collegiate High School, KIPP Northeast Denver Middle School, KIPP Northeast Elementary, KIPP Northeast Denver Leadership Academy, KIPP Sunshine Peak Academy and KIPP Sunshine Peak Elementary provide equal employment opportunities to all individuals based on job-related qualifications, and the ability to perform a job without regard to race, color, gender, gender identity, gender expression, religious creed, marital status, age, national origin, ancestry, genetic information, legally protected medical condition, veteran status, sexual orientation, or on any other basis made unlawful by federal, state or local laws. It is our policy to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. Powered by JazzHR apz18ik49V

Job Description About the KIPP Colorado Teacher Role: The Teacher is the instructional leader of their classroom and is directly responsible for driving student outcomes and creating an exceptional student experience. Teachers drive the educational mission of KIPP Colorado schools by developing rigorous, engaging, affirming, grade-level and culturally-sustaining instruction that prepares students for multiple post-secondary opportunities, and is aligned with our academic program . The Teacher plans instruction, organizes learning activities, internalizes and intellectually prepares for lessons, grades equitably and consistently, and implements with fidelity all accommodations and modifications for students’ IEPs, BIP’s, 504 Plans, ALPs, and MTSS interventions, supporting the individuality and multifaceted nature of all our students .The Teacher at KIPP Colorado holds full responsibility for creating and cultivating a culturally responsive classroom community that is warm-demanding, including upholding school-wide expectations, managing tier 1 behaviors, and contacting families proactively and responsively. Teachers support the campus-wide community and whole school systems through active presence at daily duties, including but not limited to: arrival duty, dismissal duty, lunch duty, threshold presence at transitions, hallway / bathroom duty, and coverage for staff absences. The position is a 10-month academic position and is exempt under the Fair Labor Standards Act. This position reports to a member of the school leadership team. About KIPP: Together with families and communities, KIPP creates joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose—college, career, and beyond—so they can lead fulfilling lives and build a more just world. KIPP is a national network of tuition-free, public charter schools open to all students. There are 255 college-preparatory KIPP schools in 20 states and the District of Columbia, serving more than 100,000 students. Nationally, KIPP students are graduating four-year colleges at three times the national average for low-income students. Who we are: KIPP Colorado Public Schools is a network of six free college-preparatory public charter schools open to all students. Our 350-person staff educates 2,600 students from ECE to 12th grade. At KIPP Colorado, we partner with our KIPPsters, educators, families and communities to ensure that we are all united around the goal of a choice-filled future for our KIPPsters. Our KIPP Forward Team supports our 1,000+ high school Alumni as they create their own paths. Our core values of excellence, belonging, belief, advocacy and courage are central to who we are and how we operate at all levels of our organization. What we do: We believe in the unique gifts and brilliance of every student. We believe in setting a high bar for joy and academic excellence to ensure the infinite possibilities our students have before them become a reality. We aspire to create and reinforce a culture of achievement, belonging and support. We know that every student is different and we personalize learning based on a student's needs, skills, and interests. Role Responsibilities and More About How You’ll Spend Your Time in this Role Professional Responsibilities • Believe deeply in the mission, values, and Race, Inclusion, Diversity, and Equity (RIDE) commitments of KIPP Colorado Schools and that all children can and will learn, • Assume personal responsibility for student achievement, • Read, internalize, and adhere to the KIPP Colorado Policies and Procedures manual and guidelines, • Provide an active presence, strategic supervision, and intentional monitoring to ensure student safety and engagement in rigorous learning (regardless of my role and its proximity to students), • Take ownership for the development of your craft and engage actively in coaching sessions (meet 1-2 times every 1 or 2 weeks (depending on need and role) with a manager, receive coaching, implement all provided feedback, engage in active practice, etc.), • Commit to being prepared. Such as: internalizing and preparing for lessons, preparing for O3s/coaching, preparing for meetings, coaching, PD, reading and internalizing written communication, etc., • Meet professional obligations including and not limited to meeting deadlines and honoring schedules, • Consistently leverage existing professional tools, including but not limited to Google Suite (google documents, etc.) and Microsoft Suite (including but not limited to your KIPP Colorado email, Teams chat / meetings, Teams phone, and Microsoft Outlook calendar), • Maintain strong attendance each day and be on time to all responsibilities, • Collaborate with colleagues and seek feedback in the spirit of continuous improvement, • Reflect on professional practices to meet individual professional development goals, • Actively participate in professional development, grade level, and department meetings, • Actively engage and implement in all school-wide and Org wide professional development, • Serve as a positive, contributing member of a grade team or functional team, collaborating with colleagues to tackle common challenges and implement org and grade-wide initiatives, • Share candid, solutions-oriented feedback with peers and leadership on a regular basis, assuring that feedback is shared directly with the intended recipient. Ensure that feedback is focused on improving outcomes and experiences for students, • Assist with both student and staff recruitment and engagement- including events, home visits, calls home, and other determined and related requirements, • Know that your role, professional development, org wide meetings, etc. may require you to travel around Denver to other KIPP Campuses, our Home Office, or other KIPP or PD events, • Assist with other duties as assigned (such as but not limited to, lunch duty, arrival/dismissal duty, bathroom duty, hallway duty, school support duties, etc.) Instructional Planning and Delivery • Develop standards-based instructional plans, including but not limited to unit plans, scope and sequences, week at a glance, and daily lesson plans, • Plan rigorous lessons, in alignment with schoolwide planning deadlines, and engage in lesson internalization practices to deliver high quality instruction, • Design and implement assessments that are aligned with daily objectives, • Grade student material and provide students with feedback and support, • Use adopted high quality instructional materials and curriculum with fidelity, including using data to inform cycles of reteach and reassessment, and in alignment with the academic vision of the school, • Use data to drive instruction, including analyzing student data to adjust short- and long-term plans in order to meet students’ learning needs, providing students feedback and setting and monitoring progress towards goals, • Implement all students’ IEPs, 504 Plans, ALPs, BIPs, and MTSS-aligned interventions with consistency and fidelity, including providing accommodations, modifications, and progress monitoring as outlined in student plans School Culture Alignment • Establish and maintain relationships with students and families based on trust and respect, • Approach practice with a sense of urgency to maximize instructional time, • Establish and maintain high expectations for academic work and classroom behavior, • Establish and reinforce rules and consequences to maintain a positive, focused classroom Additional Responsibilities • Providing an active presence, strategic supervision, and intentional monitoring to ensure student safety and engagement in rigorous learning, • Complete all specialized certification requirements to maintain compliance, including but not limited to Multilingual Education (MLE) coursework, CDE literacy modules, ECE professional licensure, ESSA highly qualified status, • Partner with the Assistant Principal of Special Services and Special Education Teachers to ensure proper implementation of 504s, BIPs, IEPs, safety plans, accommodations, modification, and language support for students, • Enforce positive behavior systems and monitor behavior data, • Attend designated school functions outside of school hours (Back to School Night, Report Card Conferences, Community Events, etc.), • Perform necessary support duties including (but not limited to) bus, lunch, and dismissal duties,chaperone field trips. Participate in parent meetings, conferences, and periodic evening events, • Develop strong relationships with the families of students through home visits, participation in school events and phone calls home, • Communicate regularly with families about academic progress and behavior, • Participate in daily duties (i.e. breakfast, lunch, dismissal) to support school operations, • Maintain accurate and timely records, grade books, and data tracking systems About a Successful Candidate About the skills and qualifications you will bring to this role: • Bachelor's degree (required), • Spanish bilingual (preferred), • Ability and willingness to fulfill all state and federal guidelines to meet Every Student Succeeds Act (ESSA) criteria (required), • At least 2 years of teaching experience (highly preferred but not required), • Ability to participate in specific, pre-planned and required events/activities as directed by the school, including but not limited to before or after-school, evening, and weekend meetings and events (required), • A full understanding of KIPP and Commitment to an Exceptional Student Experience (more about that HERE) (required), • Commitment to and experience with youth of various cultural and economic backgrounds, • Outstanding organizational skills and high attention to detail; outstanding written and oral communication skills, • Ability to manage the ambiguity and multiple priorities inherent in an entrepreneurial environment, • Proactive problem solver who demonstrates initiative and teamwork, • Strong work ethic coupled with an enthusiastic and passionate approach to one’s work, • Multi-faceted, multi-skilled, resourceful and willing to do whatever it takes to help the school reach a level of academic excellence, • High level of detail orientation and sound excellent organizational skills, • Strong communication, feedback and facilitation skills, • Strong analytical and problem-solving skills, • Strong communicator with a professional demeanor, strong self-confidence and initiative, • Entrepreneurial mindset, with the creativity and versatility to work productively in a fast-paced environment, • Demonstrated ability to work in a fast-paced, high-energy environment with a proven ability to meet and complete multiple deadlines and tasks with meticulous attention to detail, • Strong interpersonal skills, with the ability to develop productive working relationships with stakeholders across functional and organizational lines, • Passionate commitment to KIPP Colorado mission, RIDE commitments, values and a commitment to excellence Compensation and Benefits Employee retention and satisfaction is imperative for KIPP Colorado. We seek to provide competitive compensation and benefits including the following: • Competitive Market Salary: Starting salary for this role begins at $60,915 and is commensurate with experience. There is no cap on the years of experience that you bring to this role, • Please submit a comprehensive resume to assure all your experience is accounted for! Tip: We don't care if your resume is more than one page, we are eager to see and compensate you for all of your experience and accomplishments, • Excellent Healthcare Plan: 100% of employee-only monthly premium paid by KIPP Colorado and options for family enrollment and coverage, through United Healthcare, • Time Off !!!: More than 6 weeks of annual vacation and Paid Time Off (PTO), • Based on hire date, employees are eligible for up to 8 days of Paid Time Off (PTO), • All employees receive summer break through an organization-wide closure, based on work location and position, • Access to parental and medical leave: includes 6 weeks paid and 6 weeks unpaid for a total of 12 weeks (after your first year), • Career Trajectory: Access to opportunity to move up, across schools, and grow your career during weekly coaching sessions to refine your craft, • Mental Health Care: Immediate and ongoing access to mental health support through our Employee Assistance Program, • Technology & Access: Equipment provided: laptop, • Retirement Planning: Participation in the Colorado PERA retirement program, including a PERA 401k option, • Move to Join Us: Relocation reimbursement (when applicable), • Additional Pay: Most schools offer various stipend opportunities, • Other Insurance Options:, • Wellness reimbursement, • Voluntary employee, spousal, and child life insurance, • Voluntary long term disability insurance, • Voluntary short term disability insurance, • Optional Basic Life and AD&D Insurance, • Additional Information: For more information, you can view our benefits FAQ here KIPP Colorado Schools is dedicated to equal employment opportunities and fair labor practices. KIPP Colorado Schools, KIPP Denver Collegiate High School, KIPP Northeast Denver Middle School, KIPP Northeast Elementary, KIPP Northeast Denver Leadership Academy, KIPP Sunshine Peak Academy and KIPP Sunshine Peak Elementary provide equal employment opportunities to all individuals based on job-related qualifications, and the ability to perform a job without regard to race, color, gender, gender identity, gender expression, religious creed, marital status, age, national origin, ancestry, genetic information, legally protected medical condition, veteran status, sexual orientation, or on any other basis made unlawful by federal, state or local laws. It is our policy to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. Powered by JazzHR UJmolelTw2

Job Description About the KIPP Colorado Teacher Role: The Teacher is the instructional leader of their classroom and is directly responsible for driving student outcomes and creating an exceptional student experience. Teachers drive the educational mission of KIPP Colorado schools by developing rigorous, engaging, affirming, grade-level and culturally-sustaining instruction that prepares students for multiple post-secondary opportunities, and is aligned with our academic program . The Teacher plans instruction, organizes learning activities, internalizes and intellectually prepares for lessons, grades equitably and consistently, and implements with fidelity all accommodations and modifications for students’ IEPs, BIP’s, 504 Plans, ALPs, and MTSS interventions, supporting the individuality and multifaceted nature of all our students .The Teacher at KIPP Colorado holds full responsibility for creating and cultivating a culturally responsive classroom community that is warm-demanding, including upholding school-wide expectations, managing tier 1 behaviors, and contacting families proactively and responsively. Teachers support the campus-wide community and whole school systems through active presence at daily duties, including but not limited to: arrival duty, dismissal duty, lunch duty, threshold presence at transitions, hallway / bathroom duty, and coverage for staff absences. The position is a 10-month academic position and is exempt under the Fair Labor Standards Act. This position reports to a member of the school leadership team. About KIPP: Together with families and communities, KIPP creates joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose—college, career, and beyond—so they can lead fulfilling lives and build a more just world. KIPP is a national network of tuition-free, public charter schools open to all students. There are 255 college-preparatory KIPP schools in 20 states and the District of Columbia, serving more than 100,000 students. Nationally, KIPP students are graduating four-year colleges at three times the national average for low-income students. Who we are: KIPP Colorado Public Schools is a network of six free college-preparatory public charter schools open to all students. Our 350-person staff educates 2,600 students from ECE to 12th grade. At KIPP Colorado, we partner with our KIPPsters, educators, families and communities to ensure that we are all united around the goal of a choice-filled future for our KIPPsters. Our KIPP Forward Team supports our 1,000+ high school Alumni as they create their own paths. Our core values of excellence, belonging, belief, advocacy and courage are central to who we are and how we operate at all levels of our organization. What we do: We believe in the unique gifts and brilliance of every student. We believe in setting a high bar for joy and academic excellence to ensure the infinite possibilities our students have before them become a reality. We aspire to create and reinforce a culture of achievement, belonging and support. We know that every student is different and we personalize learning based on a student's needs, skills, and interests. Role Responsibilities and More About How You’ll Spend Your Time in this Role Professional Responsibilities • Believe deeply in the mission, values, and Race, Inclusion, Diversity, and Equity (RIDE) commitments of KIPP Colorado Schools and that all children can and will learn, • Assume personal responsibility for student achievement, • Read, internalize, and adhere to the KIPP Colorado Policies and Procedures manual and guidelines, • Provide an active presence, strategic supervision, and intentional monitoring to ensure student safety and engagement in rigorous learning (regardless of my role and its proximity to students), • Take ownership for the development of your craft and engage actively in coaching sessions (meet 1-2 times every 1 or 2 weeks (depending on need and role) with a manager, receive coaching, implement all provided feedback, engage in active practice, etc.), • Commit to being prepared. Such as: internalizing and preparing for lessons, preparing for O3s/coaching, preparing for meetings, coaching, PD, reading and internalizing written communication, etc., • Meet professional obligations including and not limited to meeting deadlines and honoring schedules, • Consistently leverage existing professional tools, including but not limited to Google Suite (google documents, etc.) and Microsoft Suite (including but not limited to your KIPP Colorado email, Teams chat / meetings, Teams phone, and Microsoft Outlook calendar), • Maintain strong attendance each day and be on time to all responsibilities, • Collaborate with colleagues and seek feedback in the spirit of continuous improvement, • Reflect on professional practices to meet individual professional development goals, • Actively participate in professional development, grade level, and department meetings, • Actively engage and implement in all school-wide and Org wide professional development, • Serve as a positive, contributing member of a grade team or functional team, collaborating with colleagues to tackle common challenges and implement org and grade-wide initiatives, • Share candid, solutions-oriented feedback with peers and leadership on a regular basis, assuring that feedback is shared directly with the intended recipient. Ensure that feedback is focused on improving outcomes and experiences for students, • Assist with both student and staff recruitment and engagement- including events, home visits, calls home, and other determined and related requirements, • Know that your role, professional development, org wide meetings, etc. may require you to travel around Denver to other KIPP Campuses, our Home Office, or other KIPP or PD events, • Assist with other duties as assigned (such as but not limited to, lunch duty, arrival/dismissal duty, bathroom duty, hallway duty, school support duties, etc.) Instructional Planning and Delivery • Develop standards-based instructional plans, including but not limited to unit plans, scope and sequences, week at a glance, and daily lesson plans, • Plan rigorous lessons, in alignment with schoolwide planning deadlines, and engage in lesson internalization practices to deliver high quality instruction, • Design and implement assessments that are aligned with daily objectives, • Grade student material and provide students with feedback and support, • Use adopted high quality instructional materials and curriculum with fidelity, including using data to inform cycles of reteach and reassessment, and in alignment with the academic vision of the school, • Use data to drive instruction, including analyzing student data to adjust short- and long-term plans in order to meet students’ learning needs, providing students feedback and setting and monitoring progress towards goals, • Implement all students’ IEPs, 504 Plans, ALPs, BIPs, and MTSS-aligned interventions with consistency and fidelity, including providing accommodations, modifications, and progress monitoring as outlined in student plans School Culture Alignment • Establish and maintain relationships with students and families based on trust and respect, • Approach practice with a sense of urgency to maximize instructional time, • Establish and maintain high expectations for academic work and classroom behavior, • Establish and reinforce rules and consequences to maintain a positive, focused classroom Additional Responsibilities • Providing an active presence, strategic supervision, and intentional monitoring to ensure student safety and engagement in rigorous learning, • Complete all specialized certification requirements to maintain compliance, including but not limited to Multilingual Education (MLE) coursework, CDE literacy modules, ECE professional licensure, ESSA highly qualified status, • Partner with the Assistant Principal of Special Services and Special Education Teachers to ensure proper implementation of 504s, BIPs, IEPs, safety plans, accommodations, modification, and language support for students, • Enforce positive behavior systems and monitor behavior data, • Attend designated school functions outside of school hours (Back to School Night, Report Card Conferences, Community Events, etc.), • Perform necessary support duties including (but not limited to) bus, lunch, and dismissal duties, chaperone field trips. Participate in parent meetings, conferences, and periodic evening events, • Develop strong relationships with the families of students through home visits, participation in school events and phone calls home, • Communicate regularly with families about academic progress and behavior, • Participate in daily duties (i.e. breakfast, lunch, dismissal) to support school operations, • Maintain accurate and timely records, grade books, and data tracking systems About a Successful Candidate About the skills and qualifications you will bring to this role: • Bachelor's degree (required), • Spanish bilingual (preferred), • Ability and willingness to fulfill all state and federal guidelines to meet Every Student Succeeds Act (ESSA) criteria (required), • At least 2 years of teaching experience (highly preferred but not required), • Ability to participate in specific, pre-planned and required events/activities as directed by the school, including but not limited to before or after-school, evening, and weekend meetings and events (required), • A full understanding of KIPP and Commitment to an Exceptional Student Experience (more about that HERE) (required), • Commitment to and experience with youth of various cultural and economic backgrounds, • Outstanding organizational skills and high attention to detail; outstanding written and oral communication skills, • Ability to manage the ambiguity and multiple priorities inherent in an entrepreneurial environment, • Proactive problem solver who demonstrates initiative and teamwork, • Strong work ethic coupled with an enthusiastic and passionate approach to one’s work, • Multi-faceted, multi-skilled, resourceful and willing to do whatever it takes to help the school reach a level of academic excellence, • High level of detail orientation and sound excellent organizational skills, • Strong communication, feedback and facilitation skills, • Strong analytical and problem-solving skills, • Strong communicator with a professional demeanor, strong self-confidence and initiative, • Entrepreneurial mindset, with the creativity and versatility to work productively in a fast-paced environment, • Demonstrated ability to work in a fast-paced, high-energy environment with a proven ability to meet and complete multiple deadlines and tasks with meticulous attention to detail, • Strong interpersonal skills, with the ability to develop productive working relationships with stakeholders across functional and organizational lines, • Passionate commitment to KIPP Colorado mission, RIDE commitments, values and a commitment to excellence Compensation and Benefits Employee retention and satisfaction is imperative for KIPP Colorado. We seek to provide competitive compensation and benefits including the following: • Competitive Market Salary: Starting salary for this role begins at $60,915 and is commensurate with experience. There is no cap on the years of experience that you bring to this role, • Please submit a comprehensive resume to assure all your experience is accounted for! Tip: We don't care if your resume is more than one page, we are eager to see and compensate you for all of your experience and accomplishments, • Excellent Healthcare Plan: 100% of employee-only monthly premium paid by KIPP Colorado and options for family enrollment and coverage, through United Healthcare, • Time Off !!!: More than 6 weeks of annual vacation and Paid Time Off (PTO), • Based on hire date, employees are eligible for up to 8 days of Paid Time Off (PTO), • All employees receive summer break through an organization-wide closure, based on work location and position, • Access to parental and medical leave: includes 6 weeks paid and 6 weeks unpaid for a total of 12 weeks (after your first year), • Career Trajectory: Access to opportunity to move up, across schools, and grow your career during weekly coaching sessions to refine your craft, • Mental Health Care: Immediate and ongoing access to mental health support through our Employee Assistance Program, • Technology & Access: Equipment provided: laptop, • Retirement Planning: Participation in the Colorado PERA retirement program, including a PERA 401k option, • Move to Join Us: Relocation reimbursement (when applicable), • Additional Pay: Most schools offer various stipend opportunities, • Other Insurance Options:, • Wellness reimbursement, • Voluntary employee, spousal, and child life insurance, • Voluntary long term disability insurance, • Voluntary short term disability insurance, • Optional Basic Life and AD&D Insurance, • Additional Information: For more information, you can view our benefits FAQ here KIPP Colorado Schools is dedicated to equal employment opportunities and fair labor practices. KIPP Colorado Schools, KIPP Denver Collegiate High School, KIPP Northeast Denver Middle School, KIPP Northeast Elementary, KIPP Northeast Denver Leadership Academy, KIPP Sunshine Peak Academy and KIPP Sunshine Peak Elementary provide equal employment opportunities to all individuals based on job-related qualifications, and the ability to perform a job without regard to race, color, gender, gender identity, gender expression, religious creed, marital status, age, national origin, ancestry, genetic information, legally protected medical condition, veteran status, sexual orientation, or on any other basis made unlawful by federal, state or local laws. It is our policy to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. Powered by JazzHR YDU1QRLnrI

Job Description:\n\nThis is a general posting for the 26/27 SY. Exact placement will be determined as we identify campus need. About the Assistant Principal of Special Services Role: The Assistant Principal of Special Services reports to the Principal and is a member of the Campus Leadership Team. In support of the mission of KIPP Colorado, the Assistant Principal of Special Services is responsible for leading and building capacity in academic leaders and teachers to implement and continuously develop exceptional instruction, a strong focus on results and continuous improvement, and a culture of consistent and high expectations. The Assistant Principal of Special Services works with the Principal and key stakeholders to set the vision for student special services with respect to services and programming for students with IEPs, 504 plans, MTSS, and mental health supports, establish strong progress monitoring practices, and invest and develop capacity within others to ensure the support of all learners across the school. The Assistant Principal of Special Services works from the belief that excellent schools develop and sustain the capacity of teachers and leaders to lead and take ownership of their classroom, department, and school’s success. This role sits on the campus leadership team. The APSS reports to the Principal. About KIPP: Together with families and communities, KIPP creates joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose—college, career, and beyond—so they can lead fulfilling lives and build a more just world. KIPP is a national network of tuition-free, public charter schools open to all students. There are 255 college-preparatory KIPP schools in 20 states and the District of Columbia, serving more than 100,000 students. Nationally, KIPP students are graduating four-year colleges at three times the national average for low-income students. Who we are: KIPP Colorado Public Schools is a network of six free college-preparatory public charter schools open to all students. Our 350-person staff educates 2,600 students from ECE to 12th grade. At KIPP Colorado, we partner with our KIPPsters, educators, families and communities to ensure that we are all united around the goal of a choice-filled future for our KIPPsters. Our KIPP Forward Team supports our 1,000+ high school Alumni as they create their own paths. Our core values of excellence, belonging, belief, advocacy and courage are central to who we are and how we operate at all levels of our organization. What we do: We believe in the unique gifts and brilliance of every student. We believe in setting a high bar for joy and academic excellence to ensure the infinite possibilities our students have before them become a reality. We aspire to create and reinforce a culture of achievement, belonging and support. We know that every student is different and we personalize learning based on a student's needs, skills, and interests. Role Responsibilities and More About How You’ll Spend Your Time in this Role Professional Responsibilities Believe deeply in the mission, values, and Race, Inclusion, Diversity, and Equity (RIDE) commitments of KIPP Colorado Schools and that all children can and will learn Assume personal responsibility for student achievement Read, internalize, and adhere to the KIPP Colorado Policies and Procedures manual and guidelinesProvide an active presence, strategic supervision, and intentional monitoring to ensure student safety and engagement in rigorous learning (regardless of my role and its proximity to students)Take ownership for the development of your craft and engage actively in coaching sessions (meet 1-2 times every 1 or 2 weeks (depending on need and role) with a manager, receive coaching, implement all provided feedback, engage in active practice, etc.)Commit to being prepared. Such as: internalizing and preparing for lessons, preparing for O3s/coaching, preparing for meetings, coaching, PD, reading and internalizing written communication, etc. Meet professional obligations including and not limited to meeting deadlines and honoring schedules Consistently leverage existing professional tools, including but not limited to Google Suite (google documents, etc.) and Microsoft Suite (including but not limited to your KIPP Colorado email, Teams chat / meetings, Teams phone, and Microsoft Outlook calendar) Maintain strong attendance each day and be on time to all responsibilitiesCollaborate with colleagues and seek feedback in the spirit of continuous improvement Reflect on professional practices to meet individual professional development goals Actively participate in professional development, grade level, and department meetingsActively engage and implement in all school-wide and Org wide professional developmentServe as a positive, contributing member of a grade team or functional team, collaborating with colleagues to tackle common challenges and implement org and grade-wide initiativesShare candid, solutions-oriented feedback with peers and leadership on a regular basis, assuring that feedback is shared directly with the intended recipient. Ensure that feedback is focused on improving outcomes and experiences for studentsAssist with both student and staff recruitment and engagement- including events, home visits, calls home, and other determined and related requirementsKnow that your role, professional development, org wide meetings, etc. may require you to travel around Denver to other KIPP Campuses, our Home Office, or other KIPP or PD events Assist with other duties as assigned (such as but not limited to, lunch duty, arrival/dismissal duty, bathroom duty, hallway duty, school support duties, etc.) Lead with KIPP ValuesInternalizes, champions, and holds self & others accountable to KIPP Colorado valuesDemonstrates the ability to understand and navigate issues of identity, power, and privilegeValues the range of different backgrounds people bring to our work, appreciates how those backgrounds make us better at what we do, and strives to create an environment in which everyone who demonstrates our values and delivers on their responsibilities thrivesExpresses high expectations for all students and families, and expresses belief in their potential to complete college and succeed in lifeSeeks to understand the needs and motivations of students and families, and makes decisions with student best interests and needs in mind Lead through Instructional and Cultural LeadershipCollaborate with the principal, and key stakeholders, and the regional director of special services to drive vision for systems of compliance and programming to identify and support students with IEPs, 504 Plans, and Gifted and Talented Manage and evaluate campus-based special education teachers, social workers, and academic interventionists (in alignment to campus program) to achieve their individual development goals, coordinate action plans for professional growth, and evaluate progress to student outcomes and campus-wide goals (including compliance timelines) Provide continuous coaching and evaluation on all competencies of the KIPP Colorado teacher performance rubricsSupport the development of teacher-driven professional goals through a regular coaching cycleSupport teachers in monitoring and responding to the growth of students towards individual and school goals through the implementation of data cyclesPerform performance reviews of a cohort of teachersCollaborate with internal staff (social workers) and external supports (including outside agencies and DPS partners) to support mental health needs of all students across the schoolCoordinate contracted service providers (school psychologist, occupational therapists, physical therapist, speech therapist, etc)Collaborate with principal and stakeholders to establish, provide training on, and progress monitor on academic and behavioral MTSS systemsLead team to execute on Functional Behavior Assessments and Behavior Intervention Plans with consistency, fidelity, equity, and excellence Collaborate with other leaders to implement and respond to data systems in order to identify students who need additional layers of support, intervention, or an evaluationManage, develop, and oversee implementation of 504s, Special Education Program, Gifted and Talent, and MTSSManage reduced caseload of students with IEPs (as needed)Provide development opportunities for academic and culture leaders to delegate and partner towards achievement of intervention and special services programmatic visionsCollaborate with the Principal to plan and implement teacher and leader professional development, including coordination of action research collaboratives and whole-staff professional development sessionsSupport school-wide and grade level rituals and systems as needed throughout the year including, but not limited to, arrival, dismissal, and lunchProvide collaborative coaching for general education and special education teachers as needed with regard to implementation of student servicesDetermines the need for and facilitates staff development on legal compliance including, but not limited to, due process requirements, procedures, forms, and timelines in alignment to local, state, and federal lawWorks with new staff to acquaint them with KIPP Colorado and Denver Public Schools procedures and practicesProvides information to parents regarding the referral/assessment process, special education services, and their rights relative to special education Lead through Curriculum & Assessment LeadershipRun weekly progress monitoring and department meetings for special education teams in support of compliance and timelines, school goals, curriculum alignment, development, data analysis, and planning Oversee and ensure accountable implementation of assessment measures aligned to progress monitoring for exceptional learnersEvaluate whole school performance data to make holistic as well as individual recommendations for improving school-wide instructional practices, with specific attention to supporting exceptional learners Serve as Site Assessment Leader for iReady or equivalent universal screeners and work with other administrators and leads to support assessment needs throughout the year for students with IEPsCoordinate logistics for assessment needed to inform next steps with relevant academic interventionsAssists the Principal in analyzing, developing, and modifying special education programs to meet the needs of students Additional ResponsibilitiesParticipate in active presence and strategic supervision and monitoring to ensure student safety and engagement in rigorous learningComplete MLE coursework and certification requirements (required for most roles) Partner with the Assistant Principal of Special Services and Special Education Teachers to ensure proper implementation of 504s, BIPs, IEPs, safety plans, accommodations, modification, and language support for studentsEnforce positive behavior systems and monitor behavior data Attend designated school functions outside of school hours (Back to School Night, Report Card Conferences, Community Events, etc.)Perform necessary support duties including (but not limited to) bus, lunch, and dismissal duties,chaperone field trips. Participate in parent meetings, conferences, and periodic evening eventsDevelop strong relationships with the families of students through home visits, participation in school events and phone calls homeCommunicate regularly with families about academic progress and behaviorParticipate in daily duties (i.e. breakfast, lunch, dismissal) to support school operationsMaintain accurate records, grade books, and data tracking systemsAssist with both student and staff recruitment Role Level Specifics, Scope of Work, and Level of ResponsibilityFor more about how you’ll lead at this level, please visit the KIPP Colorado Role Levels Matrix (this is an internal document, only) About a Successful Candidate About the skills and qualifications you will bring to this role: Bachelor's degree (required)Spanish bilingual (preferred)At least 5-7 years of relevant and aligned experience (required)At least 4 years of K-12 teaching experience, a provision of special services and/or a strong record of helping underserved students achieve academic success (required) Past experience (2 years) of leading adults in a school environment (assistant principal, instructional coach, grade level chair, etc) (required) Licensed special education teacher, social worker, or psychologist in state of Colorado (preferred at time of hire, must be obtained within the first twelve months in the position)Deep knowledge of Special Education, Section 504, Gifted and Talented, and Multi-Tiered Systems of Support (MTSS) compliance and instruction, with teaching experience and a proven track record of raising student achievement for exceptional learners (required)A full understanding and Commitment to an Exceptional Student Experience (more about that HERE) (required) Outstanding organizational skills and high attention to detail; outstanding written and oral communication skillsAbility to manage the ambiguity and multiple priorities inherent in an entrepreneurial environmentProactive problem solver who demonstrates initiative and teamworkStrong work ethic coupled with an enthusiastic and passionate approach to one’s workMulti-faceted, multi-skilled, resourceful and willing to do whatever it takes to help the school reach a level of academic excellenceHigh level of detail orientation and sound excellent organizational skillsStrong communication, feedback and facilitation skillsStrong analytical and problem-solving skillsArticulate, professional demeanor with strong self-confidence and initiativeEntrepreneurial mindset, with the creativity and versatility to work productively in a fast-paced environmentDemonstrated ability to work in a fast-paced, high-energy environment with a proven ability to meet and complete multiple deadlines and tasks with meticulous attention to detailStrong interpersonal skills, with the ability to develop productive working relationships with stakeholders across functional and organizational linesPassionate commitment to KIPP Colorado mission and to high standards of excellence Compensation and Benefits Employee retention and satisfaction is imperative for KIPP Colorado. We seek to provide competitive compensation and benefits including the following:Competitive Market Salary: Starting salary for this role begins at $74,542 and is commensurate with experiencePlease submit a comprehensive resume to assure all your experience is accounted for! Tip: We don't care if your resume is more than one page, we are eager to see and compensate you for all of your experience and accomplishmentsExcellent Healthcare Plan: 100% of employee-only monthly premium paid by KIPP Colorado and options for family enrollment and coverage, t

Job Description We're in this for the greater good at ParetoHealth. Our mission is collective greatness, nothing less will do. Our team is a single force united in the drive to transform employee health benefits. The company was founded in 2011 to help small and medium-sized businesses fight the rising cost of employee health benefits. We blazed the trail with financing innovations that reduce the risks in self-insurance and deliver significant savings—and we continue to lead with a growing ecosystem of partners and world-class cost control solutions. But success is measured by more than dollars alone and we measure ours by the good that comes from knowing that every client and all their employees can count on effective, affordable healthcare for years to come. Please note that ParetoHealth does not provide employment visa sponsorship for this position. Candidates must be authorized to work in the United States without sponsorship both now or in the future. Position Summary: If you ask around at Pareto Health who keeps everything running, you will hear the same answer almost every time: the Account Management team. Our Account Managers are trusted partners for our expanding client case, serving as the main point of contact and ensuring seamless collaboration. The help connect vetted consultants to innovative benefits financing and cost management solutions. Together, we serve mid-sized employers looking for a better way. We are seeking a results-driven Account Manager who combines relationship management, technical expertise with consultative skills. This role is responsible for managing a portfolio of consultant & employer accounts, while driving results, nurturing key relationships, providing education, tracking all necessary documentation and deadlines, and collaborating cross-functionally to ensure Pareto Health's 96% member retention rate holds steady for another 10 years. The ideal candidate is both a trusted advisor and a proactive solutions-focused professional. Top candidates will be sharp, personable, analytical, and highly detail-oriented. We especially value individuals who are quick—to grasp new concepts, share a laugh, and contribute meaningfully within a fast-moving organization with ambitious goals. In return, Pareto offers an energetic workplace filled with people who are deeply committed to the mission—without taking themselves too seriously. Key Responsibilities: Strategic Account Ownership & Retention • Own a portfolio of consultant and employer accounts, serving as the primary strategic partner responsible for retention, satisfaction, and long term value creation., • Support proactive account planning, risk identification, and renewal strategy to protect recurring revenue and grow cost savings solution adoption., • Anticipate client needs using performance, utilization, and renewal data to prevent churn and drive durable partnerships. Executive Level Relationship Management • Build and maintain trusted advisor relationships with consultants, agency service teams and senior level employer stakeholders., • Confidently lead executive level conversations, including business reviews, strategy sessions, and complex issue resolution., • Represent the voice of the customer internally, advocating for client needs and influencing internal priorities., • Build trust through technical expertise and ability to clearly articulate how Pareto process works, how underwriting was conducted, impact of plan changes on employer financials and connecting claims reporting to an employers level of risk. Renewal, Financial & Commercial Acumen • Drive end-to-end renewal execution, including data validation, coordination with Underwriting and consultant communication., • Apply strong financial and analytical judgment to guide discussions on cost containment, plan performance, and economic trade‑offs., • Partner cross functionally to ensure accurate billing, documentation, and compliance with contractual requirements. Value Expansion & Growth Enablement • Identify opportunities to expand adoption of Savings Engine solutions and services that increase client value, reduce overall costs and strengthen retention., • Lead strategic planning sessions, business reviews, educational events and ongoing check-ins that align client goals with organizational initiatives including adoption of cost savings solutions., • Drive engagement in webinars, member meetings, and educational initiatives that reinforce value realization. Cross Functional Execution • Coordinate across territory partners such as sales, customer service, customer operations, finance, underwriting, and leadership to deliver a seamless, high-quality customer experience., • Take ownership of timelines, processes and deliverables—ensuring accountability to territory results. Data Driven Decision Making & Reporting • Leverage performance dashboards, utilization reporting, and risk indicators to guide strategy and client recommendations., • Translate complex data into clear, actionable insights for consultants and employer stakeholders., • Maintain accurate documentation and Salesforce records to support forecasting, reporting, and organizational visibility. Professional Judgment & Autonomy • Exercise independent judgment in prioritization, escalation, and problem-solving within a dynamic portfolio., • Navigate ambiguity with confidence, balancing speed, accuracy, and stakeholder impact., • Continuously deepen expertise across various types of self-funding, claims reporting, TPA practices, Pareto solutions and market trends. Required Skills and Qualifications: • Bachelor's degree or equivalent professional experience required, • 5+ years' experience in a client facing account management, customer success, consulting or related roles, • Experience in health insurance and/or self-insurance or related fields, • Ability to manage consultative executive relationships through client lifecycle management, with exposure to renewal negotiations, • Comfort working with data, reports and financial metrics, • Experience collaborating cross-functionally to deliver exceptional results, • Proficiency in written and verbal communication, • Strong presentation skills and comfort presenting to large audiences, • Must be able to work on multiple projects at once, have a high attention to detail, and ability to accomplish large volumes of work with minimal supervision is required Perks & Benefits: • Fully paid medical, dental, and vision benefits., • Flexible PTO, • 401k company contribution, • Tuition reimbursement, • Professional development allowance, • Transportation allowance and daily parking reimbursement, • Engaging hybrid work environmentWe are guided by our values: Fire in the belly The drive to learn, to improve, and to deliver outstanding value every day. See the field The ability to see the big picture and prepare to meet tomorrow's needs. Get it done right The passion to produce at higher rates and to the highest standards. For the greater good A united community creating better health benefit solutions for all. Please note that any communication from our recruiters and hiring managers at ParetoHealth about a job opportunity will only be made by a ParetoHealth employee with an @paretohealth.com address. ParetoHealth does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information. We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the ParetoHealth People Ops Team with an @paretohealth.com email address.Disclosures:ParetoHealth is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.California Applicants: See Pareto's CCPA Notice of Collection for California Employees and Applicants for information about how Pareto Captive Services, LLC, Pareto Health, LLC, and Pareto Underwriting Partners, LLC, together with their respective subsidiaries (collectively, "Pareto") collects and uses personal information submitted by employment applicants.

Job Description About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. The Role StarRez is seeking a Technical Support Representative to serve as a key point of contact for customers needing technical assistance and product support. You will handle customer inquiries across phone, chat, and email channels while delivering a high level of service with professionalism, confidence, and empathy. In this role, you will troubleshoot technical issues, guide customers through solutions, and collaborate with internal teams to ensure successful resolution of customer concerns. You thrive in a fast-paced support environment, communicate clearly, and use critical thinking skills to solve complex problems while creating a positive customer experience. Role Specifics • Work Location: Remote (US), • Travel: Less than 5% (The percentage of travel is an estimation and could vary based on business needs)., • Reporting Structure: This role reports to the Team Lead, Customer Support., • Schedule: The selected candidate will observe an 8AM-5PM Mountain Time schedule. Application Deadline: This role will accept applications until June 11th at 11:59PM CDT, unless otherwise posted. What You Will Own • Deliver exceptional customer support and technical issue resolution via phone, email, and chat, • Manage customer inquiries and escalations through successful resolution, including internal, external, and executive escalations, • Meet established performance objectives related to call quality, customer satisfaction, and case handling, • Utilize critical thinking and problem-solving skills to analyze issues and provide effective solutions, • Communicate proactively with customers by setting expectations and providing timely follow-up, • Partner cross-functionally with colleagues to resolve client issues efficiently and effectively, • Facilitate screen-sharing and remote troubleshooting sessions to assist customers with product-related concerns, • Support additional projects and responsibilities as needed based on business priorities Required Qualifications • 1+ years of customer service experience, preferably in a call center, software support, or technical support environment, • High School Diploma or GED, • Strong verbal and written communication skills, • Ability to manage multiple customer interactions in a fast-paced environment, • Strong troubleshooting, analytical, and problem-solving abilities Preferred Qualifications • Associate or Bachelor's degree, • Experience using CRM platforms such as Salesforce, HubSpot, or similar systems, • Basic SQL knowledge and ability to write queries, • Experience supporting SaaS or software-based products Reasons to join our Team: • Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years, • Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members., • A supportive team environment with emphasis on learning and development opportunities, • Our Promise: You will learn, grow, and be appreciated for your impact and contributions., • Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement. Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future. US - Salary Range$22.15—$24.04 USD StarRez is an equal opportunity employer.

Job Description Amaze Health delivers concierge-style virtual care that feels like having a trusted “doctor friend” on call 24/7, for everything from sudden illnesses to chronic conditions and mental health. As a true partner, we simplify the healthcare maze, guiding patients with clarity, compassion, and confidence while empowering them to take control of their health. Beyond treatment, we provide partnership, helping people feel heard, supported, and cared for throughout their journey. Join us as we transform healthcare, one patient at a time. Amaze is seeking a compassionate and skilled Patient Advocate to join our dedicated team at our Denver office. We welcome professionals who are driven by empathy, continuous learning, and delivering patient-first solutions while working collaboratively in our dynamic office environment. As a Patient Advocate, you guide patients through the twists and turns of the healthcare system, making complex insurance and care processes clear, accessible, and less stressful every step of the way. This role is perfect for someone who finds purpose in helping others navigate complex systems, enjoys meaningful connections, and thrives in a collaborative, office-based environment. Responsibilities • Make insurance understandable: Explain insurance coverage and costs in everyday language., • Denials and appeals: Support patients through denials and appeals, managing paperwork and updates., • Referrals: Coordinate referrals and prior authorizations for smooth access to care., • Collaborate as a team: Offer empathetic support by phone, chat, or email, collaborating with teams to resolve patient issues., • Innovate under pressure: Respond to emerging challenges with creative, patient-centered solutions that adapt to the realities and opportunities of virtual care Requirements • Experience: At least 4 years working in a hospital or health insurance setting with direct experience in insurance processes, including financial counseling, patient financial services, and insurance follow-up., • Certification: Certified Professional Biller (CPB) or Certified Professional Coder (CPC) preferred., • Education: High school diploma or equivalent required; Associate’s degree preferred., • Language: Bilingual (Spanish/English) strongly preferred., • Key Attribute: Tech-savvy and confident, with excellent communication skills to explain details clearly and calmly in a fast-paced office environment., • Workspace: Ability to maintain a professional, focused environment and manage sensitive information with care., • Location: This is an in-person position at our Denver office, located in the Denver Tech Center near Bellview and I25. Regular attendance is required. Benefits • An inclusive, team-driven culture where your voice is valued and collaboration is the norm., • Opportunities to deepen your expertise in patient advocacy, insurance processes, and healthcare operations., • A sense of mission—be part of a team that helps patients find clarity, access, and peace of mind at critical moments., • A comprehensive benefits package that includes medical, dental, and vision coverage, paid time off, and a 401(k) plan., • Pay range for this position is $58,000 – $75,000 annually. If you’re ready to help patients overcome obstacles and simplify the healthcare journey, we’d love to meet you. Join us and see the difference you can make—one conversation at a time.

Job Description Amaze Health is a virtual healthcare company unlike any other. We provide concierge-style virtual care at the touch of a button. It’s like having that “doctor friend” everyone wishes they had for anything health-related (current health concern, illness, accident, chronic condition, mental health, etc.). Amaze is the always-accessible, independent healthcare partner dedicated to empowering our patients with all the care, tools and resources they need to thrive within an increasingly complex and difficult US healthcare system. We don’t just take care of people; we partner with them and change lives. Join our innovative team as we transform healthcare in America, one patient at a time. We’re seeking a patient-focused Nurse Practitioner (NP) or Physician Assistant (PA) to join our growing team. In this role, you’ll be more than just a provider, you’ll be a trusted partner in each patient’s health journey. You’ll deliver high-touch, personalized care through our innovative virtual platform, working side-by-side with physicians, fellow Advanced Practice Providers (APP) and other members of a multidisciplinary team. Together, you’ll create a seamless care experience that combines the speed and convenience of technology with the warmth and empathy of true human connection. This is an opportunity to practice medicine the way it should be, spending more time listening, connecting, and problem-solving with patients rather than navigating unnecessary barriers. You’ll thrive here if you’re adaptable, resourceful, and genuinely excited to help build a new kind of healthcare experience—one that puts patients first, values collaboration, and embraces innovation at every step. What You’ll Do • Conduct thoughtful, targeted assessments to identify the root cause of symptoms and health concerns., • Integrate clinical expertise, patient history, and diagnostics to make sound, evidence-based decisions., • Order, interpret, and follow up on labs and other tests to guide care plans., • Prescribe medications and educate patients on use, safety, and potential side effects., • Partner with other APPs, physicians, and the extended care team to deliver coordinated, patient-first care., • Navigate challenges with ease, prioritizing patient needs and finding practical solutions., • Build trust through empathy, active listening, and clear, plain-language communication., • Support patients via phone, chat, email, and video., • Continuously learn and refine your practice to drive better outcomes and experiences. Requirements What We’re Looking For • Licensed NP or PA with an active, unrestricted license in at least one U.S. state; multi-state licensure preferred., • Minimum of 4 years of experience in emergency, primary, or urgent care setting., • Comfortable using digital tools and adapting to evolving technology and workflows., • Exceptional communication and patient engagement skills., • Team-oriented problem solver who thrives in a fast-paced, collaborative startup environment. Why Join Us • Team-centered culture: Work with colleagues who value transparency, support, and shared goals., • In-office collaboration: This is an on-site role to strengthen teamwork, speed decision-making, and enhance patient outcomes., • Real impact: Help remove barriers so patients get the right care at the right time., • Strong partnerships: Collaborate with compassionate clinical and administrative teams that respect your expertise., • Professional growth: Deepen skills in advocacy, payer processes, and healthcare operations while sharpening clinical judgment and communication., • Meaningful results: See your work translate into successful appeals, smoother referrals, and less stress for patients and families. Every patient deserves a clear path forward. Join us to turn complex systems into simple, actionable steps—one conversation at a time, Benefits Amaze provides an extensive benefits package featuring medical, dental, and vision coverage, along with paid time off and a 401(k) plan. Pay Range is $55- $70/hr Shift is four (4) - 10 hour days with rotating weekends Amaze Health is located in the Denver Tech Center (DTC) at Bellview and I25.

Job Description The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention - millions of Americans are physically dependent on Opioids but only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maximizing accessibility, affordability, and overall quality of care by enabling highly qualified clinicians to reach patients broadly and efficiently through our online platform. We're looking for Nurse Practitioners and Physician Assistants to join us full-time in a 40-hour-per-week, W-2 role with a schedule designed to offer both structure and flexibility. The Provider position at Bicycle Health is a remote full-time addiction medicine clinical position with responsibility for the continuity care of a panel of adult patients under care primarily for opioid use disorder. The Nurse Practitioner or Physician Assistant will assess new patients presenting for telemedicine-based care of opioid use disorder, determine appropriateness of enrollment in our care setting, and manage their continuity OUD treatment from initial induction through the duration of their care. The Nurse Practitioner also addresses co-occurring mental health conditions directly when appropriate, and also via referral and care-coordination with outside providers. The NP/PA participates actively in regular clinical team meetings and quality improvement activities, collaborates with our program physicians and therapists, and reports to the regional medical director. What You Can Expect: ✅ Stable, full time employment - This is a full-time, W-2 employees. As a a full-time employee you will receive full benefits. ✅ Location Flexibility - Work from home and work from anywhere in your state (subject to change depending on regulations). ✅ Limited Call - there are on-call responsibilities but most providers are on-call once every 2-3 months on average. Call is one week at a time (Monday to Monday). ✅ Start times vary by region - See below to see more detail on available shifts by region West region: All states are within Mountain, Pacific, and Central times zones Option 1: Monday–Friday (8 hour shifts) • Start time between 10:00am EST (8:00am MST) and 12:00pm EST (10:00am MST), • Schedule remains consistent each week Option 2: Four 10-hour shifts • Includes one weekend day and you must work Thursday, • No more than two consecutive days off, • Weekday shifts start at 11:00am EST (9:00am MST), • Weekend shifts start at 10:00am EST (8:00am MST), • Schedule remains consistent each week Target Pay Range: $120,000-$140,000 + Bonus Eligible - Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Benefits: • 3 Weeks Vacation + 8.5 days of additional sick time + 8 paid holidays + 2 Floating holidays + 3 CME days, • 100% Employer Paid Medical, Dental, and Vision Insurance, • Employee Assistance Program through Magellan Health, • Employer Paid STD & LTD, • 401k, • Up to $3,000 CME, • $50 monthly Remote Work Stipend, • Paid parental leave, • All equipment provided, • White Glove licensing and credentialing service., • All licensing and credentialing costs paid What you'll Do: • Provide assessment and treatment for a continuity of panel of up to 275 adults with Opioid Use Disorder from initial treatment-start throughout their ongoing care, • Provide diagnosis of Opioid Use Disorder and co-occurring mental health conditions, • Safely and effectively start treatment with buprenorphine-naloxone for OUD, manage the early induction and stabilization phase of care with close follow-up, • Utilize motivational interviewing and other engagement and rapport-building techniques to achieve optimal patient outcomes, • Collaborate with the care team to coordinate additional services as may be needed, • Take an active role in clinical team meetings and practice improvement, engage in case discussion with colleagues, • Develop a thorough understanding of practice policies and procedures, and actively participate in P&P feedback and development, • Develop an understanding of your local and regional referral resources and utilize them, • Utilize our intuitive web-based EMR platform to manage patient care., • Work from anywhere in your state (subject to change depending on regulations), • This is a fantastic opportunity to be part of a talented, enthusiastic and mission driven team and have strategic input into a variety of company-wide projects and other initiatives What you'll Need: • Valid license to practice medicine & DEA license in your home state. Must be eligible and willing to obtain licenses in multiple states., • At least 1 year of Buprenorphine prescribing experience in a family medicine, internal medicine, addiction medicine, or psychiatric practice environment., • Telehealth experience a big plus!, • Strong communication skills, ability to build an effective provider-patient relationship that fosters engagement and adherence to a collaboratively developed care plan., • Comfort with risk/benefit balancing and a love for problem solving are required attributes, • Motivational Interviewing experience preferred, • Ability to share equally in the on-call needs of the region including on call coverage for a percentage of the 8 company observed holidays, • Bilingual English/Spanish preferred This is a full-time (40hrs per week) remote position. #LIRemote #zr Recruitment Scam Notice We are aware of fraudulent recruiting messages circulating that claim to represent our company. Please note: All official communication from our recruiting team will come from an @bicyclehealth.com email address. We will never ask you to pay fees, purchase equipment, or provide financial information as part of our hiring process. We will never request your Social Security number or banking information before an offer of employment is made. We only conduct interviews through legitimate, scheduled channels and will never make job offers via text message or chat apps. If you believe you have been contacted by someone misrepresenting our company, please report it to careers@bicyclehealth.com. About Bicycle Health: Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We've grown our clinical staff of medical providers caring for patients, across 32 states, and we employ a large ancillary staff for support with technologic and administrative needs, clinical and behavioral support, and care coordination. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all. Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.

Job Description Are You Ready to Make an Impact? At American Tape & Label, we don't just manufacture label and sticker products - we create possibilities. We're currently seeking a highly skilled Press Operator to be the driving force behind our state-of-the-art production line. This isn't just a job; it's an opportunity to mold the future—one roll, one sheet, one product at a time. We have been manufacturing labels since 1972. We are a stable organization seeking long-term, loyal employees who are willing to work as a team and care for one another. We have strong company values, and we will ensure that you adhere to them. 1. Entry-Level Software Developer / Junior Programmer Job Title: Junior Software Developer Department: Engineering / IT Reports To: Senior Developer or Engineering Manager Job Summary We are seeking a motivated entry-level Software Developer to join our team. This role is ideal for candidates who are passionate about coding, problem-solving, and building real-world applications. You will work alongside experienced developers to design, develop, test, and maintain software solutions. Key Responsibilities • Write clean, efficient, and well-documented code, • Assist in developing web or software applications, • Debug and troubleshoot software issues, • Collaborate with team members on projects and code reviews, • Participate in testing and quality assurance processes, • Learn and apply new technologies and best practices Required Qualifications • Basic knowledge of at least one programming language (e.g., Python, Java, JavaScript, or C++), • Understanding of fundamental programming concepts (loops, functions, data structures), • Familiarity with version control systems (e.g., Git) is a plus, • Strong problem-solving skills and attention to detail, • Willingness to learn and grow in a team environment Preferred Qualifications • Relevant coursework, bootcamp, or personal projects, • Basic understanding of web development (HTML, CSS, JavaScript), • Internship or project experience Soft Skills • Strong communication skills, • Team-oriented mindset, • Adaptability and eagerness to learn 1. Experienced Customer Service Job Title: Customer Service Representative Department: Customer Support Reports To: Customer Service Manager Job Summary We are looking for a friendly and reliable Customer Service Representative to assist customers by answering questions, resolving issues, and providing excellent support. This role is ideal for individuals who enjoy helping others and working in a fast-paced environment. Key Responsibilities • Respond to customer inquiries via phone, email, or chat, • Resolve customer complaints in a professional and timely manner, • Provide accurate information about products and services, • Document customer interactions in the system, • Escalate complex issues to higher-level support when needed, • Maintain a positive and empathetic attitude with customers Required Qualifications • High school diploma or equivalent, • Strong verbal and written communication skills, • Basic computer skills (email, data entry, CRM systems), • Ability to multitask and manage time effectively Preferred Qualifications • Previous customer service experience (retail, call center, etc.), • Familiarity with customer support software Soft Skills • Patience and empathy, • Problem-solving abilities, • Strong listening skills, • Professional demeanorCompany DescriptionAmerican Tape & Label is a printing company for product labels and stickers. We have been a family-owned and operated business since 1972. We produce products for commercial and Retail companies throughout the United States and internationally. We are seeking someone to join our team who takes pride in their work. We are seeking a Shift Lead/Production Manager. We genuinely care about our employees and want them to enjoy their environment. We work hard to make sure your needs are taken care of as well as putting out a great product for our clients. You will be an important part of this company.American Tape & Label is a printing company for product labels and stickers. We have been a family-owned and operated business since 1972. We produce products for commercial and Retail companies throughout the United States and internationally. We are seeking someone to join our team who takes pride in their work. We are seeking a Shift Lead/Production Manager. We genuinely care about our employees and want them to enjoy their environment. We work hard to make sure your needs are taken care of as well as putting out a great product for our clients. You will be an important part of this company.

Job DescriptionThe deadline to apply to this role is April 15th, 2026. Location and Logistics: This is a hybrid role. You must report to our Denver office at least 51% of your working time, and 100% of the time in your first 60 days of employment. Ability to work one of the following shifts Monday - Friday:7am-4pm MST9am-6pm MST Salary: $70,000-80,000 with a variable bonus based on company performance. Visas: We are unable to sponsor work visas for this role, and you must be authorized to work in the United States. Interview Schedule: 30-minute initial call with our recruiter, and up to three 30-45-minute video or onsite interviews with members of our team, followed by an offer pending references. At least one interview will cover hypothetical support scenarios. The estimated interview time commitment is up to 3 hours. Please note that, due to the nature of our work in the financial services industry, the selected candidate will be subject to background and reference checks as part of the onboarding process.About Zocks AIZocks AI is revolutionizing the Financial Services industry with a groundbreaking AI platform. We're a fast-paced, venture-backed startup building a team of highly competent, collaborative, and adaptable professionals. We're looking for people who are excited to build from the ground up and set a new standard for customer success. The Role & The Person:The RoleThis is not a typical "ticketing" role. For you, tech is a passion both personally and professionally. The support team holds itself to an unwavering standard of excellence. We don't take shortcuts, abiding by guidelines that are clear, fair, and firm. We care deeply about the quality of every single user experience and feel a personal responsibility for our users' success. You are a relationship-builder and a master problem-solver who will serve as a foundational member of our Solutions Delivery team. Who You Are:• The Ultimate Host: You treat every user like a guest at your own table, bringing a warm, human relationship element to the "robot" problems we are solving.• RCA Fluent: Your first language is Root Cause Analysis. You don't just "close tickets"; you ensure the underlying issue is addressed and resolved completely so it doesn't return. • Resourceful & Detailed: You unfailingly exhaust every available resource before asking for help. When you raise your hand, you provide highly detailed context and a clear map of the troubleshooting steps you’ve already taken.• High Executive Function: You thrive in the ambiguity and pace of a startup. You have the judgment to recognize when you should make a decisive call independently and when a matter is sensitive enough to loop in leadership, always keeping the user’s experience as your North Star. You navigate uncharted territory with curiosity.• Technology Evangelist: You love diving into new systems and are passionate about how applied AI can change lives. You likely use AI tools in your personal life to optimize your own workflows.• Data Integrity Sentinel: You possess an uncompromising commitment to data privacy and security. You operate with a high level of discretion and care when handling sensitive PII (Personally Identifiable Information), navigating the complexities of the highly regulated FinTech space with a "security-first" mindset. What You'll Do:• Expert Troubleshooting: Become a power-user of the Zocks AI platform to patiently troubleshoot complex issues via video, phone, chat, and email.• Drive Adoption: Actively identify opportunities to teach users about features they haven’t discovered yet, ensuring they get maximum value from the platform.• Voice of the Customer: Channel deep user insights and friction points back to our product and engineering teams to help shape the future of Zocks.• Commit to Excellence: Maintain a high bar for verbal and written communication that is clear, empathetic, and effective. Requirements & QualificationsExperience: 2-5 years in a client-facing role, preferably in a high-growth startup. Technical Expertise: Proven ability to troubleshoot technical issues and a demonstrated passion for leveraging AI tools (prompt engineering experience is a plus).Mindset: We are looking for teammates who are here for the long haul and are excited by growth opportunities at Zocks Bonus Qualifications:- Salesforce Certified Administrator- Microsoft 365 Certified- Dynamics 365 Administrator- Prior experience as a Paraplanner or Client Service Associate at a Financial Institution. You are familiar with the "Advisor Tech Stack" (e.g., Wealthbox, Redtail, Orion) and the regulatory requirements of the financial services industry. Benefits & Perks at ZocksHealth: 100% covered medical; 99% covered dental and vision.Ownership: Significant equity grant—we are all building this together.Variable Bonus: paid out annually based on performance. Balance: Unlimited PTO to ensure you can rest and recharge.Growth: Zocks offers a wide range of growth opportunities for teammates who demonstrate above average performance after their first 6 months of employment. Apply today to be part of Zocks AI’s mission to transform the future of Financial Services! We are an equal opportunity employer and never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. At Zocks AI, we value diversity and believe it enhances our creativity, innovation, and overall success. We encourage all qualified people to apply. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Norwegian Speaking Customer Service Agent to join our team in Bulgaria, with fully paid relocation provided. This role allows you to immerse yourself in a vibrant new culture while delivering exceptional customer support to our Norwegian-speaking clientele. • Provide support to Norwegian-speaking customers via phone, email, and chat, addressing inquiries related to products and services., • Ensure clear communication, delivering detailed information and resolving customer issues with a friendly and professional demeanor., • Document all customer interactions accurately within the CRM system for quality assurance and future reference., • Collaborate with team members and internal departments to facilitate efficient problem resolution and enhance customer satisfaction., • Stay informed about product offerings, promotions, and company policies to assist customers effectively., • Participate in training and development opportunities to enhance your service capabilities and product knowledge., • Fluency in Norwegian (both written and spoken); proficiency in English is desirable., • Experience in customer service is preferred, ideally in a fast-paced environment., • Excellent communication and interpersonal skills, with a passion for providing outstanding support to customers., • Ability to handle challenging situations with patience and professionalism., • Proficiency in CRM systems and basic computer applications., • Willingness to relocate to Bulgaria and adapt to a new cultural environment., • A proactive attitude toward learning and personal development within the company., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • And Much More...

Experience in customer service, preferably in the financial technology or finance sector. Mercier Consultancy MD is thrilled to announce a fantastic opportunity for a Danish Customer Service Agent for a rapidly growing FinTech company. Support Danish-speaking customers via phone, email, and chat, re

Mercier Consultancy MD is thrilled to announce an opening for Danish Speaking Customer Service Representatives for a leading Consumer Electronics Company based in Greece. Provide exceptional customer service support for consumer electronics inquiries via phone, email, and live chat in Danish. Previo

Join Patrique Mercier Recruitment FR as an Italian Speaking VIP Customer Support Agent. This exciting role provides you with the opportunity to work with high-profile clients in a premium environment, offering exceptional service and support in a fast-paced setting. If you have a passion for customer satisfaction and a flair for communication, this is the perfect role for you! • Deliver personalized support to VIP customers, addressing their inquiries via various channels including phone, email, and chat., • Build and maintain strong relationships with high-value clients, ensuring a seamless experience., • Respond to complex inquiries and resolve issues swiftly, demonstrating your expertise and dedication., • Document customer interactions comprehensively to ensure continuity of service., • Collaborate with other departments to facilitate effective resolutions and enhance the client experience., • Proactively identify areas for improvement in service delivery and suggest changes to processes., • Stay informed about the latest products and services to provide accurate and relevant information., • Fluency in Italian and English, both written and spoken., • Demonstrated experience in customer support roles, preferably with VIP clientele., • Exceptional communication and interpersonal skills., • Strong problem-solving skills and ability to handle high-pressure situations., • Detail-oriented with excellent organizational skills., • Familiarity with CRM systems and standard office software., • A proactive approach and a passion for delivering outstanding customer service., • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Training, • Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ), • Health Insurance, • Private Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

Job Title: Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country. About the Role As a Customer Service Specialist, you’ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly. What You’ll Do • Respond to customer inquiries via phone, email, and chat with professionalism and care, • Help customers with orders, shipping questions, product details, and troubleshooting, • Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams, • Keep accurate records of customer interactions using CRM, • Proactively follow up on customer needs and ensure satisfaction, • Maintain up-to-date knowledge of ForgeFit’s product lines and service policies What We’re Looking For • 1+ years of experience in a customer service, support, or client-facing role, • Strong communication and problem-solving skills, • Ability to stay organized and manage multiple priorities, • Comfortable using CRM or support tools, • A positive attitude and genuine desire to help others, • Interest in fitness or familiarity with gym equipment is a plus What We Offer • Competitive hourly pay based on experience, • Comprehensive benefits including health, dental, vision, 401k, and paid time off, • 100% remote work with a collaborative and supportive team, • Ongoing training and opportunities for career growth, • The chance to support a brand that makes a real impact in the fitness world Ready to help gyms get stronger with ForgeFit? Apply now and let’s build something powerful together.

As a Customer Support Associate, you'll provide best in class service for our Aidin users in hospitals and provider facilities throughout the United States. You'll manage daily engagements through email, chat, and over the phone, providing subject matter expertise and escalating complex issues when needed. You'll work with a team committed to delivering on Aidin's promise, to create a health ecosystem where patients transition, on-time, to the best provider every time. The role reports to the Senior Director, Client Operations. A successful Customer Support Associate will demonstrate the ability to: • Bring a high level of confidence, a high fidelity of execution, and a high capacity for problem solving to our engagements with customers., • Develop a deep empathy for our customers, reflecting our belief that every interaction is an important, must-win opportunity., • Work collaboratively in a fast-paced environment that embraces change as a core strength in the delivery of great customer support., • Thrive in a startup environment, ambitious about your professional growth, owning the outcomes of your work, and finding opportunities to improve yourself and your team daily. Day-to-day, you will: • Answer emails, chats, and phone calls from our customers., • Develop an expert working knowledge of Aidin products and services., • Collaborate with teammates to ensure accurate reporting, appropriate coverage of our channels, knowledge sharing, and the gathering of customer feedback for other departments and functions at Aidin., • Contribute to efforts across Aidin, including, but not limited to, onboarding and training new customers, supporting our pre-cert workflows, and engaging as needed in a wide variety of tasks in support of our growing business., • Show up, ready to deliver your best, with a relentless optimism and can-do spirit that is reflected in everything you do. What you’ll bring: • 3+ years of experience in customer support., • Ambition for growing your professional career in technology., • Curiosity and problem-solving skills that foster a sense of ownership and pride in providing solutions to complex situations., • A positive attitude, that includes self-reflection and continuous improvement as core principles., • Adaptability and resilience in a dynamic environment, with a collaborative approach to achieving results., • Startup, B2B SaaS technology, and/or Healthcare IT domain knowledge strongly preferred. Culture and Values: At Aidin, our team is guided by four core values that shape everything we do: • Lead, Do Not React: Think big-picture, long-term, and do the right thing. We want team members who take initiative and lead with vision, rather than simply reacting to circumstances, • Make a Difference: For us, outcomes are everything. Be the solution. We value making a tangible impact through every event and initiative, • Embrace Uniqueness: Boldly be who we are. Individuality and authenticity are strengths that we bring to our work, • Celebrate the Doer: We celebrate action and the people who make it happen. If you thrive on taking initiative and seeing real results, you’ll fit right in About Aidin The Aidin platform enables efficient and effective care coordination, helping to ensure that patients are matched with the highest-quality post-acute care providers. Our cutting-edge platform is designed to improve patient outcomes - reducing length of stay, streamlining care coordination, reducing readmissions, and enhancing communication between patients, their families, and their care teams. Commitment to Diversity At Aidin, we strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.

Customer Support Representative Remote (U.S. Only) You bring the calm. We bring the coffee. Together, we solve everything. Are you the kind of person who ️ Can turn a frustrated customer into a fan with just one email? ️ Thinks Hold music is a challenge, not a deterrent? ️ Believes typos are personal enemies and emojis are a love language? If you answered yes (or heck yes), keep reading we've got your next gig. What You'll Actually Do (besides look great in Slack emojis): Become a support superhero answering questions via chat, email, and the occasional phone call with grace, humor, and helpfulness. Learn our product like the back of your Wi-Fi router and use that knowledge to solve puzzles (aka customer questions). Take notes! Track trends, log tickets, and share the golden nuggets with the team. Be the voice of the customer advocate for their needs, flag recurring pain points, and high-five our product team (virtually) when fixes roll out. Move fast, stay curious, and never be afraid to say, I don't know but Ill find out! What You Bring to the Table (besides snacks): You live in the U.S. and have legal authorization to work here. You stay cool under pressure and bring the calm to every conversation. You're tech-fluent navigating support platforms (like Zendesk or Intercom) is second nature. You're detail-obsessed, organized, and allergic to just okay customer service. You've got a voice (written and spoken) that's clear, empathetic, and maybe even a little fun. ️ You've spent at least 1 year in a customer-facing role and you've got stories to prove it. Perks You'll Love (besides working in PJs): 100% remote work from home, a cabin in the woods, or your favorite cozy café (as long as its in the U.S.) Competitive pay ️ Health, dental & vision insurance PTO + wellness days (because burnout isn't cool) A team that celebrates wins, learns from mistakes, and sends the best GIFs Apply if you're ready to: Make someones day every day Bring both brains and heart to your work Join a team that's as supportive as you are Only candidates located in the U.S. will be considered. Bonus points if your cover letter makes us smile.

Join the team at Mercier Consultancy MD as a Swedish Speaking Customer Support Agent specializing in the iGaming sector, with a fantastic opportunity for relocation included to Greece! This role is perfect for individuals passionate about customer service and the gaming industry. You will assist Swedish-speaking clients, providing them with top-tier support while enhancing their gaming experience with our platform. • Deliver exceptional customer support to Swedish-speaking clients via phone, email, and live chat., • Assist customers with inquiries regarding account management, game rules, promotions, and technical issues., • Resolve customer complaints and concerns efficiently while ensuring a high level of satisfaction., • Document customer interactions and maintain accurate records in the CRM system., • Collaborate with internal teams to address and escalate any complex issues that arise., • Stay updated on industry trends, gaming regulations, and company policies to provide informed support., • Fluency in Swedish (oral and written) is essential; proficiency in English is a plus., • Prior experience in customer support, particularly within the iGaming or entertainment sectors, is preferred., • Excellent communication and interpersonal skills to engage effectively with customers., • Strong problem-solving capabilities and a customer-centric mindset., • Knowledge of gaming platforms and an understanding of player behavior is an advantage., • Ability to work effectively in a fast-paced, remote environment while managing multiple inquiries., • Willingness to relocate to Greece as part of this position., • Competitive Monthly Salary, • Fully Paid Relocation Package, • 2 Extra Salaries Per Year, • Fully Paid Training, • Health Insurance, • And Much More...

Thrive (Shopventory Inc., DBA Thrive) exists to help retailers and merchants run a healthy business by offering inventory management and reporting tools they need to make informed decisions. The product is robust. This means trained support experts are a must. Helping retailers reach their goals is not easy, but it's what we do every day! So we're looking for generally awesome people to help us out! 😃 In the Thrive Customer Care Team, you'll be helping our customers (and prospective customers) navigate our system via live chat, email, phone and video calls. As you gain a better understanding of Thrive, you'll be encouraged to grow and offer more contributions to help the company grow and develop a better product. Before you proceed: This position is part time. We are looking for someone who can work 25 hours/week, preferably 5 hours/day Monday through Friday during which time your focus will be assisting customers. A major plus is being able to work until 8 pm ET Monday through Friday. This position is fully remote. Chat into our website or find us on LinkedIn if you have questions about the position. The Ideal Candidate: Perfect isn't possible, we know that. You'll struggle at first and make mistakes, but that's why we're looking to train passionate people. Here are the traits we're looking for: • You like people and are passionate about your customers having a great experience - Prior experience in customer service helpful., • You have superior communication skills - writing will be most of your job. The ability to express complex subjects in a simple way will be a key to your success., • You know how retail and running a business works - Whether a store or a restaurant or a fashion boutique, you've got a better-than-average grasp of the challenges facing the average business., • You are a problem-solver - You can find creative solutions to complex problems, and do so with a smile!, • You manage your time wisely - You love finding opportunities to streamline and identifying better, faster ways to get the job done., • You can wear a lot of hats. You’ll be responsible for billing questions, semi-technical questions, setup questions and more. Our reps do it all., • You play well with others - Even when questioning the status quo, you still work within the team. We're friendly and respectful with each other here at Thrive. We work hard to foster just the right balance., • You can embrace the occasional "grind" - We have fun doing what we do and helping business owners realize their dreams is exciting. But even doing something exciting can get repetitive at times., • You get to the root of the issue - You go after the full picture. If a customer requests a feature, you ask why and what they're trying to accomplish. There may be an existing feature or workaround that will meet their needs in a different way. Data is helpful, but useless without context. You ask the questions that will put you in a position to have all the facts before you proceed. Bonus points for (let us know in your cover letter if any of these are you!): • Spanish speaking, • Experience in tech startups, • Chat or phone based customer service experience, • Retail or restaurant experience, • Work from Home Compensation • $23-$25/hour based on experience

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: _ Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: _ Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries. As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience. • Investigate and troubleshoot complex technical issues for our customers (with the support of the engineering team and our robust tooling)., • Onboard customers and answer questions on our product throughout the entire user cycle with live chat, email, and Zoom calls., • Create bug reports to escalate to engineering., • Create video and written content to educate customers (product tours, videos, documentation, FAQ) and keep it current with our constantly evolving product., • Act as a "feature champion" to educate the product & engineering teams about users' needs., • Collaborate with the team on best working practices and issue resolution, working alongside Kevin whose favorite fruit is passion fruit. For this position, we are aiming to service customers across European timezones. Currently, this role will be working Monday to Friday, although we appreciate flexibility in occasionally out with coverage over the weekends in cases of absence of other teammates. For this position, we are looking to recruit someone in a European time zone. Candidates in based in other timezones will not be considered. We're looking for someone who: • Has 3+ years of hands-on experience in technical support for a B2B or B2C SaaS product., • Cares about the impact their work has on the team and the company., • Has a keen eye for detail and eagerness for constant improvement., • Is excited to work with a deeply technical product where learning quickly is part of the job. Our development speed is fast, which means you’ll need to be comfortable adapting to frequent changes and improvements., • Very special kudos if you are an Airbnb host or have been working with a short-term rental business. If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We want to hear from you. The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work. • A supportive and caring team environment, where you are trusted, not managed., • The total budget for this role is within US$78,300 - US$106,912 depending on the cost of living in your location. We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation., • We also offer an extra incentive into our equity with RSUs through _., • Up to 35 paid days off per year is encouraged (including self-serve public holidays), as well as paid sick leave and parental leave when needed., • Mental-health and emotional support with therapists on call through Slack., • Recognized on Inc.’s list of _.

WeightWatchers is a global digital health company and the world’s #1 doctor-recommended, clinically studied behavioral weight health program. For sixty years, we have led the industry by blending science and community to help millions of people build sustainable healthy habits. As the science of weight health rapidly evolves, so does WeightWatchers. We are redefining the category by developing new clinical pathways for GLP-1 medication access, creating specialized behavioral programs for members on weight-loss medications, and integrating medical care with our proven habit-change framework. By combining these clinical breakthroughs with our digital-first community, we are uniquely positioned to lead the future of weight health care. Who we are At WeightWatchers, our Engineering Team drives transformative change by leveraging technology to redefine how millions approach weight health and wellness. The team builds digital solutions that establish personalized connections and foster inclusive virtual communities, empowering members to adopt healthier habits and achieve lasting lifestyle changes. From pioneering a comprehensive telehealth platform, optimizing medication access, diving headfirst into exciting AI integrations we lead with data-driven innovations that revolutionize healthcare outcomes. Our culture thrives on urgency, collaboration, and a passion for impactful work that directly improves the lives of our members. What you will do As a Senior Backend Engineer, you will be a key driver in building and scaling the systems that power the WeightWatchers member experience. You will own the technical design and implementation of critical backend services - ranging from member identity and food databases to personalization and tracking tools. Your goal is to ensure our platform is performant, reliable, and capable of supporting millions of members as we develop new clinical and behavioral health pathways. In this role, you will tackle complex technical challenges, lead the development of durable backend systems, and mentor other engineers to maintain a high bar for technical excellence. 1) Develop and Scale the Member Experience Platform Feature Ownership: Lead the backend design and implementation of services that connect our mobile and web clients to scalable APIs and data stores. Performance Engineering: Identify and resolve latency and availability bottlenecks in critical member flows like food search, logging, and onboarding. Standardization: Implement standardized patterns for service contracts, event-driven architecture, and data ownership to ensure consistent delivery across the platform. 2) Modernize Data and Tracking Foundations Food Database Excellence: Build and maintain high-performance services to improve search relevance and data quality for our global food database. State Management: Help define how member data is cached, synced, and audited across services to minimize inconsistencies and improve system observability. Robust Interfaces: Establish clean interfaces between operational systems and ML pipelines to ensure personalization is powered by reliable data. 3) Reliability and Operational Excellence SLO-Driven Development: Define and monitor SLIs/SLOs for your services, ensuring they meet member expectations for performance and uptime. Resiliency Patterns: Implement backend resiliency strategies such as circuit breaking, retries, and graceful degradation for major member workflows. Security & Compliance: Partner with Security teams to embed automated controls into backend services, particularly for sensitive health-related data. Technical Design: Create detailed technical designs and lead code reviews for complex backend features, ensuring high standards of maintainability. Execution: Drive the delivery of multi-sprint projects, balancing rapid iteration with technical debt management and long-term stability. Mentorship: Provide technical guidance and mentorship to junior and mid-level engineers, fostering a culture of incident learning and operational readiness. Collaboration: Partner closely with Infrastructure engineering, Product, Data Science, and Design to translate business requirements into efficient, scalable backend systems. Problem Solving: Identify and resolve structural bottlenecks in existing services, such as data inconsistencies or brittle integrations. Who you are Experienced Backend Builder: You have a deep understanding of building large-scale distributed systems, APIs, and event-driven architectures. Pragmatic: You make technical choices based on member outcomes and business impact, avoiding unnecessary complexity. Collaborative: You build trust through clear communication, strong documentation, and predictable follow-through. Ownership-Minded: You take pride in the quality of your code and the operational health of the services you manage. Experience: 5-8+ years of experience building backend systems for large-scale consumer applications (e.g., APIs, microservices, data stores). Technical Stack: Expertise in modern cloud architectures (AWS), database design, and building for high-availability. Data Modeling: Proven ability to design data models that support complex product workflows and analytics needs. Communication: Excellent written and verbal communication skills for documenting architectural decisions and collaborating across teams Java or Go experience preferred Base salary may vary depending on, but not limited to: skills, experience, and location. This role is also eligible for a comprehensive benefits package and annual bonus program. US Pay Range $170,000 - $190,000 USD At WeightWatchers, our mission is to build a worldwide community connected by healthy habits. If that resonates with you, then we would love to talk. WeightWatchers values developing community within our employee population as well. We have a hybrid work environment to allow our employees to find the right work-life balance. It is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability. By agreeing to participate in our process, you agree that any information we collect is subject to our . Maryland Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a polygraph examination or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. Massachusetts It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. WeightWatchers complies with all applicable Rhode Island Workers' Compensation laws (Chapters 29-38 of the R.I. General Laws). Eligible employees are covered by worker's compensation insurance for work-related injuries or illness. At WeightWatchers, we prioritize the security of our candidates. To ensure you are communicating with a legitimate representative of our team, please keep the following security standards in mind: • Verified Email Domain: All official correspondence from our recruiting team will originate from an @ww.com email address., • Live Engagement: Our hiring process requires live interaction. We do not conduct interviews or extend employment offers solely through text message, chat apps, or automated email-only exchanges., • Financial Integrity: WeightWatchers will never ask for any form of payment from a candidate. We will never send you a check with instructions to purchase equipment or "start-up kits" on our behalf., • Secure Data Collection: Sensitive personal information (such as banking or identity tax info) is only requested through our official, secure onboarding portal after a formal offer has been extended, never during the interview phase. Stay Vigilant: If you are contacted by someone claiming to represent WeightWatchers and the process deviates from these standards, please do not share any personal information. You can verify any open position by visiting our official careers page at _

We are excited to speak to you about this opportunity. If you are interested in joining our growing team, please apply to this _ directly. Who we need Infinity Software has been part of Aquila since 2021. We build software that helps alternative lending institutions lend money to all individuals regardless of their financial history. At Infinity, we recognize that the only way for our clients to perform better is for our software to outperform the status quo, surpass the competition, and exceed expectations. Our highly customizable platform delivers functionality to manage loan products, marketing campaigns, collections, analytics, and reporting with precision and efficiency. Reporting to the Senior Manager, Customer Success, we are looking for a Customer Support Specialist. You will be the trusted point of contact for a portfolio of 20 to 40 clients across the United States and Canada. You will ensure timely, accurate, and professional support by managing inquiries, troubleshooting technical issues, and guiding users through software features. Your ability to handle multiple priorities, provide real-time assistance via phone, chat, and email, and maintain a clear and friendly communication style will be essential to creating an exceptional client experience. This is a full time, fully remote position within the United States or Canada with working hours aligned to 9am - 5pm PST. What’s in it for you Challenges. You are seeking a customer support role where no two days are the same. This is an opportunity to provide technical support and training to a diverse audience on complex and highly customizable solutions that undergo regular updates and enhancements. You want to be part of a mission-driven organization where your expertise directly helps customers extend access to small loans for individuals who need them most. Impact. At Infinity, we have built a focused, fun, and collaborative remote environment where talented individuals come together to create something meaningful. We are committed to fulfilling our mission—to give both our employees and customers the freedom to grow. With 4 billion people globally excluded from traditional financial systems, your work will have real-world impact. Professional growth. You will work alongside a manager who brings a coaching mindset to leadership; someone who wants to support you as a valued team member and unique individual. A former collegiate baseball player and current coach, he is dedicated to helping you refine your skills, play to your strengths, and advance your career, enabling you to deliver your best performance consistently. As part of Constellation Software, you will have access to continuous learning, internal mobility, and advancement opportunities within Infinity, Aquila, or another business line. How you will make an impact: • Customer support. You will manage incoming support requests, triage emails and calls, create tickets when needed, and resolve issues efficiently. You will address concerns from password resets to functionality questions with professionalism and accuracy. You will provide real-time assistance and follow up consistently to ensure resolution and client satisfaction., • Problem resolution and collaboration. You will be responsible for thoroughly researching and documenting solutions to complex issues by digging into historical data, reviewing past closed tickets, and leveraging internal team knowledge. You will collaborate closely with Developers and Business Analysts, actively engage in group communication channels to share findings, and contribute to efficient, client-focused solutions. You will actively participate in team meetings, training sessions, and webinars to ensure alignment and ongoing development., • Knowledge sharing and process improvement. You will gather client feedback, communicate enhancement requests to Product and Development teams, and train clients on new releases. You will take part in continuous learning and knowledge sharing to drive ongoing improvement across the team. Here’s what you bring: • The experience. You have 2+ years of experience in technical customer support, ideally in a startup or high-growth environment. You thrive in a fast-paced setting where your initiative, drive, and autonomy meet and exceed the needs of customers. You take a service-oriented and solution-oriented approach to every problem, conducting thorough research, gaining valuable insights, and applying your findings to solve complex issues effectively., • The flexibility. You are available to work from 9:00 a.m. to 5:00 p.m. Pacific Time (PST) to provide responsive support to our clients during their business hours., • The technical skills. You are proficient with Microsoft Office, databases, and remote access tools. You have a growth mindset and can quickly come up to speed on new releases and functionality, learning new tools quickly. You are comfortable learning and adapting to new technologies, including chatbots, automated ticketing systems, and AI-enhanced help desk platforms, and you understand how these tools can streamline and enhance support workflows., • The solution focus. You are analytical, detail-oriented, and client-focused with strong critical thinking, problem-solving, and organizational skills. You can identify patterns, reference prior resolutions, and build upon existing documentation., • The interpersonal skills. You possess excellent verbal and written communication skills, enabling you to build relationships and earn trust with ease. You can interact confidently with customers at any level, delivering clear information and support and translating technical guidance for non-technical audiences. You are a collaborative team member in a virtual environment. You are responsive, exercise sound judgment, and understand the importance of tone, timing, and clarity in every exchange. You value inclusivity and show respect for differing perspectives. Why join? Aquila is a division of Constellation Software Inc., one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE: CSU]. Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded, where leaders are grown, and where the best ideas win. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support. We spend our days asking questions and challenging the status quo, manipulating our structure, roles, and internal operations in order to stay ahead in a competitive landscape. If you share our growth mindset, relationship-focused approach, and high moral fiber, you will thrive at Aquila. Apply now. Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have most of the qualifications we are seeking, and want to play an integral role in our success, apply to express your interest. What you can expect from our interview process: • A virtual interview with a Talent Advisor to express your interest in the role and share your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview., • A virtual technical interview with the Senior Manager, Customer Success and the Team Lead, to review your technical knowledge and customer service approach and to explore how you fit with the role and the team., • A virtual interview with the Director of Operations to discuss the mission and growth strategy of the company. Aquila welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We are excited to speak to you about this opportunity. If you are interested in joining our growing team, please apply to this _ directly.

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ About the Role This role is for a Senior Engineering Manager where you’ll be a manager of managers. You will be leading across multiple teams in an org of around 20-30 people. We’re expanding and your role as the Senior EM will be to grow and build new squads as needed. Your direct reports will include Tech Leads, Senior Engineers and 2-3 Engineering Managers. Senior Engineering Managers at Monzo are part of cross-functional, autonomous teams and groups. Our teams are mission driven, and typically include Product Managers, backend, web and mobile engineers as well as data scientists, designers and subject matter experts relevant to that mission. Teams are organised into groups, and then collectives - we aim to keep our line management structure as shallow as possible, and for teams to directly own decision making relevant to their work. Senior Engineering Managers are accountable for the technical and delivery outcomes for their area - that means supporting and developing best in class engineering talent, as well as creating an inclusive team environment for people to do their best work. You’ll be responsible for structuring, organising, supporting and challenging your team to deliver on their mission. You can read more on the expectations of Senior Engineering Managers in our _. Is this role right for you? While this is not a role which requires hands-on-coding, we are looking for an experienced manager who has a strong technical and delivery background and has worked as a software engineer in previous roles. We recognise that Senior Engineering Managers lead in different ways, we’re looking for someone who is adept at: • Delivery and Execution: Enjoys taking accountability for delivery across your squad(s), collaborating with the Technical Lead and Product Manager., • Engineering and Operational Excellence: Actively fosters a high bar for engineering excellence within your teams. You’re accountable for the technical outcomes your teams deliver alongside individual engineer performance and growth, so holding a high bar (and clearly articulating your expectations) is key., • People Leadership: Has experience directly managing at least 2-3 Engineering Managers and leading orgs of around ~20 engineers. You can support, coach and develop them through their career with regular 1:1s and continuous feedback., • Technical Influence: Partners with senior engineers to drive technical initiatives that raise the bar for our engineering practices., • Stakeholder Relationships: Builds strong stakeholder relationships with other teams, and creates a focus space for engineers to do their best work., • Organisational Wide Impact: Collaborates with the wider engineering organisation to contribute to company-wide best managerial and technical practices and standards. We consider your application across all open EM roles at Monzo independent of which role you've applied for, so if you've recently applied to a similar role at Monzo and have been unsuccessful, please wait 6 months before applying again. The interview process: After an initial informal recruiter call you go through two main stages • Initial Call (1 hour) You'll meet with one of our Senior Engineering Managers or Engineering Directors. They'll ask you about your previous experience, in particular people leadership, product delivery and technical leadership. They’ll ask example based questions (‘Tell me about a time when…’), • Loop Stage (3 hours 30 mins) The Loop stage consists of 3 x 60 min interviews that take place over 1-2 days (depending on your availability) and one 30 minute reverse interview (more details below). The Loop is one stage and the interviews in this stage are: • Team and Org Management (1 hour) An example based interview with 1-2 of our engineering leaders. They’re interested to hear examples from your previous experience on the teams you’ve led, how you’ve shaped and partnered with product, and the impact you had. • System Design (1 hour) You'll partner with a Staff or Principal Engineer on a technical whiteboarding exercise. • Behavioural (1 hour) Similar to Team and Org Management, this is an example based interview with 1-2 Engineering Leaders. This interview focuses on your people leadership style and core behaviours as an Engineering Manager. • Chat with an Engineering Leader (30 mins) At Monzo, we believe interviews are a two-way street. This will be your opportunity to ask us any questions about Monzo, engineering leadership or our teams – whatever’s on your mind. All things going well, you'll have completed the hiring process 🚀 Our average process takes around 3-4 weeks but we will always work around your availability. You’ll have the chance to speak to our recruitment team throughout the process. If you’d like to ask a question sooner, email tech-hiring@monzo.com. Please also use that email to let us know if there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason. What’s in it for you: 💰Base salary £130k - £160k + Equity + Benefits ✈️ We can help you relocate to the UK ✅ We can sponsor visas 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. 📚Learning budget of £1,000 a year for books, training courses and conferences ➕And much more, see our full list of benefits_ #LI-Remote #LI-AL1 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2023 and 2023 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Mercier Consultancy MD is thrilled to offer an amazing opportunity for a German Speaking Customer Service Agent for Booking.com, inclusive of paid relocation to the beautiful landscapes of Greece. In this enriching role, you will provide exceptional support to German-speaking customers, assisting them with their travel bookings and inquiries to ensure a smooth and enjoyable experience. • Assist German-speaking customers through various channels, including phone, email, and live chat., • Support clients with their booking processes, modifications, and cancellations., • Troubleshoot any issues related to reservations and provide timely and effective solutions., • Document customer interactions and feedback in the company’s CRM system for quality assurance., • Collaborate with internal teams to resolve more complex customer issues efficiently., • Stay updated on promotions, policies, and services to provide accurate information to customers., • Fluency in German (both spoken and written), with English proficiency considered a plus., • Prior experience in customer service, especially in the travel or hospitality industry., • Outstanding communication skills and a customer-first attitude., • Strong problem-solving abilities and the capacity to handle complaints with empathy., • Familiarity with CRM systems and online booking platforms., • Willingness to relocate and adapt to the Greek work environment and culture., • Excellent organizational skills and the ability to manage multiple tasks in a fast-paced setting., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

We are a profitable, mission-driven fintech company that provides quality financial solutions for people whose needs go unmet by traditional institutions. We serve people with complex needs and those who care for them, and it is an honor to wake up in the morning knowing that we have a profound impact on our customers’ lives. As a Customer Support Specialist, you will quickly become an integral member of our Customer Support team and a go-to expert on our customers. You will field a variety of inbound phone, email, and live chat inquiries from both our cardholders and card administrators, and provide warm, professional customer service to the people who rely on our services to help navigate important decisions and life situations. If you are someone who values helping people, gets energized by speaking with customers over the phone, has great attention to detail, brings excellent written and verbal communication skills, and possesses a high degree of empathy and patience, this could be the role for you - we encourage you to apply! We are looking for someone who can be scheduled for 8-hour work days (inclusive of a 1-hour, unpaid meal break), five days a week, between either: 6:00 a.m. PT - 2:00 p.m. PT // 9:00 a.m. ET - 5:00 p.m. ET 7:00 a.m. PT - 3:00 p.m. PT // 10:00 a.m. ET - 6:00 p.m. ET 8:00 a.m. PT - 4:00 p.m. PT // 11:00 a.m. ET - 7:00 p.m. ET 9:00 a.m. PT - 5:00 p.m. PT // 12:00 p.m. - 8:00 p.m. ET This is a remote position, and you are welcome to work from anywhere in the US. What You'll Do Provide exceptional support to our customers via phone, email, and live chat. Support two of our distinct customer types: Cardholders who depend on the True Link Card for their daily financial needs, and are often in situations where getting it right really matters. Card Administrators, responsible for funding and managing the True Link Cards. Card Administrators can be professionals, managing hundreds of cards for their clients, or consumers, managing a card for a loved one As an expert in the True Link Card’s capabilities, you will be responsible for knowing the ins and outs of the product, empowering customers to utilize our website and mobile app to their fullest potential, based on their unique needs. Learn and embody the “True Link Voice” - our unique way of communicating with customers without the use of scripts. Share customer feedback and experiences with the team. Proudly represent our company, which is known for providing top-notch customer support. Who You Are Strong communicator - A patient, kind, and empathetic listener and a skilled writer who is eager to understand where people are coming from and help them as much as possible. Resilient - Energized by the opportunity to speak with customers over the phone, up to five hours a day. High degree of personal responsibility and ownership in helping customers - A punctual, trustworthy, and reliable professional who goes above and beyond to provide the best possible customer support. Eager to work on a team and create respectful, supportive relationships with teammates and customers. An absolute love for helping people! Previous professional experience working in hospitality or customer service, and/or personal or professional experience working with people with disabilities, vulnerable older adults, or people in recovery from addiction. Ambitious and oriented to learning - Excited to learn and navigate new tech platforms, systems, and processes; interested in learning from feedback and dedicated to improving your skills. An optimist who maintains a positive attitude when faced with a challenge or problem. Familiar with remote work and technology Understands how to use a Mac computer, external monitors, and computer accessories to efficiently help our customers. Has a strong internet connection that can support working from home, and knows how to troubleshoot internet and/or technical issues if needed. Experience using a CRM and ticketing tools like Zendesk, and navigating multiple systems simultaneously while supporting customers. Please note that special consideration will be given to applicants with one or more of the following: Applicants with weekend availability Experience working in hospitality, such as restaurants, hotels, or a similar business Experience working as a health care coordinator or similar role Experience managing live chats in a previous role, often multiple chat instances at the same time Experience helping customers with troubleshooting technical issues for both Mac and Windows based computers Why You'll Love Us We’ve got the energy and passion of a startup combined with the professionalism of a financial services firm and the compassion of a mission-driven organization that truly cares about each other and the people we serve. With fifty million Americans in our addressable market, we are catering to tons of people who need our products and services across the country - and we’ve got the potential to reach many more. Our customers are not only grateful for our services but are the absolute best. We have the privilege of providing financial protection for vulnerable members of society and partnering with expert service providers to do so. You can end each work day knowing that you did wonderful work helping our customers. We treat one another like we treat our customers: with respect and dignity. Diversity, equity, and inclusion are cultural values we take very seriously, and we welcome and recruit team members of all backgrounds and identities. We offer competitive wages, health, dental & vision coverage, paid parental leave, 12 paid holidays, your very own professional development budget, and an awesome vacation package. We like to have fun together! The majority of us work from home from all across the US, and we enjoy connecting virtually for laughs with teammates, and appearances of kiddos and furry friends over Zoom. We also meet up in-person: we have small offices in San Francisco, CA and in Kingston, NY. If you are a high-performing person who wants to join a diverse, inclusive team and use your skills to make a real impact in people’s lives, we invite you to apply to join our team. Please apply directly here on our website for us to consider your candidacy. We will only be reviewing applications submitted to our website. When you apply, please complete all questions on the application to be considered.

Kickstart your career with Next Job Abroad as a German Speaking Customer Support Agent in beautiful Greece! This amazing opportunity allows you to combine your language skills and customer service expertise while experiencing the rich culture and stunning landscapes of Greece. As a key member of our support team, you will assist German-speaking clients, ensuring they receive exceptional service and assistance. In this role, you'll respond to customer inquiries, resolve issues, and provide valuable information about our services. If you possess a positive attitude, strong communication skills, and a dedication to customer satisfaction, we invite you to join our enthusiastic team. Our relocation package will help make your transition to Greece smooth and enjoyable! • Deliver outstanding customer support to German-speaking clients via chat, email, and phone., • Address and efficiently resolve customer questions and concerns., • Guide customers through our services to enhance their experience., • Collaborate with team members to ensure high service quality standards., • Accurately document customer interactions in the CRM system., • Gather customer feedback to help improve services., • Participate in training sessions to strengthen product knowledge and service skills., • Fluency in German and a good command of English; knowledge of additional languages is a plus., • Prior experience in customer service or a similar field is advantageous., • Excellent communication and interpersonal skills focused on providing quality customer care., • Able to multitask and work effectively in a fast-paced environment., • Familiarity with CRM systems and customer support tools is desirable., • Willingness to relocate to Greece and fully engage with a new culture., • A keen interest in the iGaming industry is considered a significant asset., • Career growth opportunities in a renowned company., • International & diverse work environment., • Competitive performance bonuses., • Enjoy a lower cost of living in Greece, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes., • Fully remote (within Greece) working setup., • Yearly salary around €23.000., • Health care benefits and numerous other discounts., • Fully paid training by certified instructors., • State of the art premises, providing a great working environment with relaxing break areas., • Special events as well as community & social responsibility initiatives., • Work for a Great Place to Work-Certified Company., • Relocation package: 4 week of all inclusive hotel stay, flight booked and paid by the company., • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries. As the Staff Customer Support Advocate, you will champion exceptional customer experiences while providing valuable insights that shape our support operations. Around 60-70% of your time will be spent in the queue, supporting our customers via email, live chat, and hopping on troubleshooting calls as needed. The remaining 30-40% of your time will be spent on leading projects that impact the overall customer experience, like improving customer-facing documentation, training our AI solution, or creating training materials for our team. You will: • Provide expert frontline customer support, handling complex cases and serving as an example of customer service excellence., • Investigate and troubleshoot challenging user issues with advanced technical knowledge., • Answer questions throughout the entire user journey via live chat, email, and Zoom calls., • Lead strategic projects that drive significant organizational impact., • Work alongside one of our awesome Customer Support Advocates, Dee, whose favorite fruit is Pomegranate., • Serve as a Product Expert, providing insights and advice to Product Managers and other stakeholders., • Create comprehensive educational content (videos, documentation, quizzes) for customers and internally. For this position, we are aiming to service customers across North American time zones (PST/CST/MST/EST | GMT -8 to -5). The role will be reporting on one weekend day, either Tuesday-Saturday or Sunday-Thursday. For this position, we are looking to recruit someone in a North American time zone (for example based anywhere in the USA). If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We still want to hear from you. • Significant (7+ years) experience in customer-facing roles, especially in SaaS., • Excellence (and a genuine fun!) in frontline customer support with consistent high performance., • Advanced troubleshooting abilities for complex technical issues., • Experience balancing daily support responsibilities with strategic initiatives., • Proven ability to take ownership of strategic initiatives that improve the team and customer experience, such as optimizing workflows, enhancing support processes, or improving documentation., • Experience mentoring team members and driving knowledge sharing, for example by running product trainings, shadowing sessions, peer reviews, or onboarding sessions., • Very special kudos if you are an Airbnb host or have been working with a short-term rental business. The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work. • A supportive, radically transparent, and caring team environment, where you are trusted, not managed—and a culture that is focused on results and output., • The total budget for this role is within US$96,220.80 - $120,614.00 depending on the cost of living in your location. We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation. This means that the gross salary for US employees could be anywhere between $81,787 to $102,521 depending on the cost of living in your location., • We also offer options into the company equity through _ (RSU's), with a grant value of up to $24,122.80, to share in the long-term upside value of the company., • Separately, this role is eligible for up to an additional USD $343,016.00 per year in Performance Share Units (PSUs). These PSUs do not vest over time and are granted only upon the achievement of clearly defined business performance targets. The size and payout of this award are directly tied to measurable outcomes and are intended to strongly align compensation with company impact., • 35 days off per year, encouraged (including self-serve public holidays) and parental leave., • Complimentary mental health and emotional support with therapists on call through Slack by _., • Earn virtual coins through our peer recognition platform and redeem them through gift cards, donations, or monetary rewards.

Mercier Consultancy MD is thrilled to offer a unique opportunity for Italian Speaking Customer Service Representatives looking to work in Greece. This position comes with a fully paid relocation package, making it an exciting chance to immerse yourself in a new culture while providing exceptional customer service. As a representative, you will assist Italian-speaking customers, ensuring they receive top-notch support and service. • Manage inquiries from Italian-speaking customers across various channels including phone, email, and chat., • Provide information about products and services while assisting customers with their queries and concerns., • Resolve issues effectively and promptly, ensuring a satisfactory customer experience., • Document customer interactions accurately in the CRM system for future reference., • Work collaboratively with other team members to enhance customer satisfaction and support., • Stay informed about company offerings and industry trends to provide accurate assistance., • Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus., • Previous experience in customer service is preferred., • Strong communication skills with a focus on customer needs and satisfaction., • Ability to resolve problems efficiently and professionally., • Strong organizational skills and the ability to multitask in a fast-paced environment., • Familiarity with CRM software and general computer proficiency., • Willingness to relocate to Greece and work flexible hours, including evenings and weekends, if necessary., • Competitive Monthly Salary, • 2 Extra Salaries Per Year, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

About _Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. Our visionWe’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. _ Our tractionSince 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an _ website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our teamOur team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we workOwner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location. Why we’re looking for you As the Manager of Customer Success, you will play a vital role in ensuring our customers are engaged, satisfied, and successful with our online ordering, delivery, and marketing solutions. You will lead a team focused on driving the growth and retention of our customer base. This role requires a customer-first mindset and a strategic approach to improving customer lifetime value (CLTV) and maximizing the adoption of our platforms. You’ll collaborate with the SVP of Customer Success, along with cross-functional teams, to continuously improve the customer experience. This role is 100% remote and can be based anywhere in Mexico or Colombia. • As the Manager of Customer Success, you will be instrumental in shaping the overall customer experience and long-term success of our clients. Your work will directly impact the company’s growth by:, • Reducing Customer Churn: Through proactive monitoring and tailored retention strategies, you will help reduce churn, ensuring customers continue using and benefiting from our platforms., • Increasing Customer Lifetime Value: By fostering deeper relationships with customers and identifying opportunities for upselling or cross-selling, your efforts will significantly contribute to higher customer lifetime value (CLTV)., • Improving Customer Experience: You will be at the forefront of identifying and addressing customer needs, ensuring their experience with our platform is seamless, successful, and consistently improved over time., • Driving Customer Advocacy: Your role will cultivate satisfied customers who become advocates, helping build a positive reputation for our brand and encouraging referrals through word-of-mouth or formal programs., • Your leadership in retention efforts will be pivotal in sustaining the company’s growth, revenue, and market position in the competitive restaurant technology space., • SVP of Customer Success, • Other Managers of Customer Success, • Leaders of Customer Support, Launch, and Sales, • Product Leaders, • Operations + Enablement, • Experience: 5+ years of experience in customer retention, customer success, or account management, preferably in the SaaS, POS, or restaurant technology sector., • Leadership: Experience managing a customer-facing team, with proven ability to drive performance and nurture team growth., • Objection Handling: 2-3 years in software sales, preferably to small business owners. Strong understanding of objection handling and isolation best practices with the ability to up-level reps on these critical skills, • Customer-Centric Mindset: A deep commitment to delivering an exceptional customer experience, with a track record of building and maintaining strong relationships with clients., • Analytical Skills: Strong analytical skills with the ability to interpret customer data and metrics, turning insights into actionable strategies for customer retention., • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively engage with customers and collaborate cross-functionally with internal teams., • Problem-Solving: Proven problem-solving skills, with the ability to anticipate customer needs and proactively address challenges before they escalate., • Adaptability: A highly adaptable individual who thrives in a fast-paced environment and is able to manage multiple priorities and meet deadlines., • Technical Aptitude: Ability to demonstrate using AI to drive business efficiency. Familiarity with SaaS platforms, restaurant tech, online ordering systems, or POS solutions is a plus., • The estimated base salary range for this role is $60K - $70K USD, • Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks!🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

Mercier Consultancy MD is proud to present an exciting opportunity for a Danish Customer Support Representative for a leading Domestic Appliance Company, working remotely from Greece. In this role, you will become an integral part of a team dedicated to providing exceptional support to Danish-speaking customers. Your expertise and commitment will help ensure that clients receive the highest level of service as they navigate their inquiries and issues. • Act as the primary point of contact for Danish-speaking customers via phone, email, and chat, providing exceptional support for domestic appliance products., • Assist customers with product inquiries, troubleshooting, and after-sales support., • Resolve customer complaints and technical issues efficiently, ensuring a positive customer experience., • Maintain accurate records of customer interactions in our CRM system., • Collaborate with the technical and product teams to provide comprehensive solutions to customer queries., • Stay updated on product knowledge, features, and services to provide informed assistance to customers., • Fluency in Danish (both written and spoken) is mandatory; knowledge of English is a plus., • Prior experience in customer support or service roles, ideally in the appliances or electronics sector, is preferred., • Strong communication skills with a friendly, approachable demeanor., • Excellent problem-solving skills and the ability to work under pressure., • Familiarity with customer service software and CRM tools is advantageous., • Self-motivated and able to work independently in a remote environment., • A genuine interest in domestic appliances and a passion for helping customers., • Competitive Monthly Salary, • Fully Paid Relocation Package, • 2 Extra Salaries Per Year, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is excited to announce a position for a Dutch Speaking Customer Support Representative, offering flexibility with a remote work arrangement in Bulgaria, complete with paid relocation. This role is ideal for individuals passionate about providing exceptional customer service while exploring the beautiful culture and scenery of Bulgaria. • Deliver outstanding customer support to Dutch-speaking clients through multiple channels including phone, email, and chat., • Respond to inquiries about products, services, and company policies with accuracy and professionalism., • Effectively manage and resolve customer complaints and issues, ensuring a positive customer experience., • Maintain accurate records of customer interactions and feedback in our CRM system., • Collaborate with different teams to implement effective solutions and enhance service delivery., • Stay informed about company products and industry trends to provide knowledgeable assistance., • Fluency in Dutch (both written and spoken) is essential; proficiency in English is a plus., • Experience in customer service or support roles is preferred., • Strong communication skills with a focus on building positive relationships with customers., • Excellent problem-solving abilities and a proactive approach to customer inquiries., • Familiarity with customer service software and CRM systems is beneficial., • Ability to work independently in a remote setting while maintaining team collaboration., • A willingness to relocate to Bulgaria and adapt to a new cultural environment., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • Performance bonus, • And Much More...

Welcome to Decision Foundry - Data Analytics Division! We are proud to introduce ourselves as a certified "Great Place to Work," where we prioritize creating an exceptional work environment. As a global company, we embrace a diverse culture, fostering inclusivity across all levels. Originating from a well-established 19-year web analytics company, we remain dedicated to our employee-centric approach. By valuing our team members, we aim to enhance engagement and drive collective success. We are a leading Data Analytics & Salesforce consulting firm delivering transformative digital solutions for businesses across industries. Our expert team partners with clients to unlock the full potential of the Salesforce ecosystem, with a specialized focus on data-driven marketing, automation, and AI-powered personalization. We win as an organization through our core tenets. They include: · One Team. One Theme. · We sign it. We deliver it. · Be Accountable and Expect Accountability. · Raise Your Hand or Be Willing to Extend it Role summary We are seeking a Salesforce Agentforce Developer, for our client. You'll build Agentforce agents that handle live customer support in production. Not sandbox pilots. Real contact centers, real cases, real escalations. This is a hands-on consulting role. One engagement might be an autonomous Service Replies Agent that deflects password resets and subscription cancellations. The next might be Agentforce Voice wired into a Genesys or Amazon Connect stack, with real-time transcription, intent detection, and clean handoffs to human agents. You own both. You'll be opinionated about when an agent is the right answer and when a Flow, a well-configured Service Console, or a deterministic workflow belongs instead. Clients often ask for agents because agents are the thing they've been reading about. Part of the job is pushing back. The other part is shipping the agents that do belong, grounded in Data Cloud, guard-railed through the Einstein Trust Layer, and handed off correctly when a human needs to take the call. You'll work directly with client architects, service leaders, and contact center operations. Explaining why grounding matters, why an action should be Apex-backed, and why voice agents behave differently than chat agents is part of the delivery. Responsibilities • Design and ship Agentforce agents end-to-end: Topics, Actions, Instructions, Prompt Templates, and the Apex that backs them., • Configure Data Cloud grounding (DMOs, Data Graphs, retrieval patterns) so agents respond with real customer context instead of hallucinations., • Implement Agentforce Voice deployments when the engagement calls for it: CTI integration, real-time transcription, intent detection, call summarization, escalation routing., • Build the Service Cloud foundation agents sit on: Case Management, Omni-Channel routing, Knowledge, Entitlements, SLA Milestones., • Design escalation logic that routes between autonomous handling and human agents based on case value, confidence, and business rules., • Own the Apex, LWC, and integration code that ties agents to the rest of the client's Salesforce org and external systems., • Lead technical discovery, scope Agentforce engagements, and translate support operation goals into concrete agent designs., • Run eval and quality review for agent responses before anything hits production. Qualifications • 5+ years hands-on Salesforce development with demonstrated Apex, LWC, and Flow delivery on client engagements., • Shipped at least one Agentforce implementation in production. Not a POC, not a Trailhead exercise. You can name the Topics, Actions, and grounding strategy you built., • Strong Service Cloud background: Case Management, Omni-Channel, Knowledge, and agent console configuration., • Salesforce Certified Agentforce Specialist., • Salesforce Certified Platform Developer I., • Client-facing consulting experience with an SI partner, boutique, or in-house consulting team. Preferred Qualifications • Hands-on Agentforce Voice deployment: contact center integration, real-time transcription, intent detection, intelligent routing., • Service Cloud Voice implementation via Amazon Connect or Genesys Cloud CX., • Salesforce Certified AI Specialist or Service Cloud Consultant., • Platform Developer II., • Multiple production Agentforce agents shipped across different agent types (Autonomous, Service Replies, Email Replies, Employee)., • Track record of choosing a Flow or workflow over an agent when that was the right call. Tech Stack • Salesforce Agentforce, Agentforce Voice, Agent Builder, Prompt Templates, Einstein Trust Layer, Data Cloud, Service Cloud, Service Cloud Voice, Apex, Lightning Web Components, Salesforce Flow, Omni-Channel, SFDX, • Work Model – Onsite, • Employment Type - Full-time, • Salary - $90 – $120/hour, • Decision Foundry is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Senior Software Engineer – CXone – Cloud Contact Center Location: Remote - USA Travel: up to 10% Position Type: Fulltime Eventus/Navixus was named the 2024 winner of the Top Certified Implementation Partner by NICE! We are hiring a Senior Software CXone Engineer to join our team and support Cloud Contact Center platforms (NICE Cxone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews and resolve bugs that are discovered in the QA process. You will work in both test and development production environments. You will work with other Software Engineers, Project Managers, and other team members. You will be responsible for mentoring others and helping with the onboarding process. Qualifications For Success: • 5-8 or more years of IVR and ACD development experience, • 4 or more years of CXone Studio scripting, • CRM integration experience, • IVR, ACD, Self-Service, API, DFO, chat/email/omnichannel development experience, • Experience mentoring other and helping with onboarding, • Design and development of products, features, unit testing, code reviews and resolving bugs, discovered in QA process., • Experience working both test and development/production environments, • Additional cloud telephony experience. For example, Five9, Talkdesk, Amazon Connect, Twilio, Genesys Cloud, or 8X8 telephony platform experience is a plus, • Ability to work independently, • Certifications such as Core and Core+ Certified | NICE Certified Implementation Engineer (NCIE) and the ACD Administrator certification preferred, • Bachelors degree in computer science, IT, or engineering preferred Why you’ll love it here: Culture: At Navixus/Tech Mahindra, we are a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more. Applicants can expect to make between $135,000 to $150,000 upon hire. Pay within this range will vary based upon experience, skills, certifications, education among other factors as required in the job description Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate. “Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.”

Job Title: Customer Success Specialist Company: Coco Coders Location: Fargo, ND Employment Type: Part-time position with the potential for full-time employment About Coco Coders: Coco Coders is a leading online coding school for students ages 6-14 years old, providing innovative coding education to students around the world. Our mission is to inspire and empower young learners to become skilled coders through our comprehensive curriculum and interactive learning platform. About the Role: We are seeking a motivated and passionate individual to join our team as a Customer Success Specialist. In this role, you will be responsible for customer success and supporting teachers. You will work closely with our remote team to enhance our program, assist with scheduling, and ensure the success of our students. We are looking to expand our presence in Fargo, North Dakota and therefore this position has the benefit of a dedicated office space at Emerging Prairie for flexible hybrid work days. Key Responsibilities: • Provide exceptional and timely customer support via email and chat, • Collaborate with the team to enhance the learning experience, • Provide support for teacher scheduling, • Must reside in North Dakota, • Available Monday - Thursday from 3:30pm CT - 8:30pm CT, • Available at least 10 hours a week, but full-time hours available, • Excellent communication and interpersonal skills, • Ability to provide exceptional customer service and support, • Passionate about coding education and helping students succeed, • A self starter with the ability to work effectively both independently and as part of a team, • Must possess strong organizational skills and excel at multitasking efficiently, • Bachelor's degree in education, computer science, business or a related field (preferred) Why Work for Coco Coders? • $14- $18 an hour, • Small, dynamic team where each member is empowered to make key decisions, • Part-time position with the potential for full-time employment, • Acquire transferable skills such as public speaking, problem solving, teaching theory, how to deliver a lesson, giving feedback, • Improve your technical coding skills & learn new coding languages, • Be part of a growing Edtech business that’s shaping the future, • Our CEO was listed in the top 30 female founders by the Financial Times If you are enthusiastic about teaching young learners and providing outstanding customer support, we invite you to submit your application and resume!

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries. As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience. • Investigate and troubleshoot complex technical issues for our customers (with the support of the engineering team and our robust tooling)., • Onboard customers and answer questions on our product throughout the entire user cycle with live chat, email, and Zoom calls., • Create bug reports to escalate to engineering., • Create video and written content to educate customers (product tours, videos, documentation, FAQ) and keep it current with our constantly evolving product., • Act as a "feature champion" to educate the product & engineering teams about users' needs., • Collaborate with the team on best working practices and issue resolution, working alongside Kevin whose favorite fruit is passion fruit. For this position, we are aiming to service customers across North American timezones. This role will follow a five-day schedule that might include one weekend day to ensure coverage. If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We still want to hear from you. • Has 3+ years of hands-on experience in technical support for a B2B or B2C SaaS product., • Cares about the impact their work has on the team and the company., • Has a keen eye for detail and eagerness for constant improvement., • Is excited to work with a deeply technical product where learning quickly is part of the job. Our development speed is fast, which means you’ll need to be comfortable adapting to frequent changes and improvements., • Very special kudos if you are an Airbnb host or have been working with a short-term rental business. The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work. • A supportive, radically transparent, and caring team environment, where you are trusted, not managed—and a culture that is focused on results and output., • The total budget for this role is within US$76,958.00 - $95,700.00 depending on the cost of living in your location. We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation. This means that the gross salary for US employees could be anywhere between $70,974.17 to $88,258.90., • We also offer options into the company equity through _ (RSU's), with a grant value of up to $8,700.00, to share in the long-term upside value of the company., • Separately, this role is eligible for up to an additional $281,152.00 per year in Performance Share Units (PSUs). These PSUs do not vest over time and are granted only upon the achievement of clearly defined business performance targets. The size and payout of this award are directly tied to measurable outcomes and are intended to strongly align compensation with company impact., • 35 days off per year, encouraged (including self-serve public holidays) and parental leave., • Complimentary mental health and emotional support with therapists on call through Slack by _., • Earn virtual coins through our peer recognition platform and redeem them through gift cards, donations, or monetary rewards.

Full-time Description Job Title: Customer Care Specialist Reports to: Customer Care Director FLSA Status: Non Exempt Travel: Travel requirement 10-15% Job Summary The Customer Care Specialist (CCS) is expected to be knowledgeable in all aspects of the order to cash process. This entails order processing, obtaining scheduling information, coordination of shipments, order expedites and processing of customer inquiries. The CCS will act as a liaison between respective departments to investigate and resolve non product complaints. This position will perform standardized processes, complete ERP (NetSuite-Plex) and supplemental trainings to align with department and company guidelines. Work Location Requirements This role operates on a hybrid schedule and will require periodic onsite attendance. Candidates must reside within commuting distance of our Chesterfield, MO to meet business and operational needs. Essential Duties and Responsibilities • Customer Assistance: Primary point of contact for an assigned geographical section or market specific account base. Provide product or service information relative to Altor’s product portfolio. Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Provide accurate information and assistance regarding products, services, and policies., • Problem Resolution: Handle customer complaints and concerns effectively, aiming for a swift resolution while maintaining a positive customer experience. Escalate issues to appropriate channels when necessary., • Order Processing: Assist customers with placing orders, tracking shipments, and processing returns or replacements. Ensure accuracy and efficiency in order management procedures., • Product Knowledge: Develop a comprehensive understanding of our products or services to effectively address customer questions and concerns. Knowledgeable on product features, pricing, and entire Altor product portfolio., • Customer Relationship Management: Build and maintain strong customer relationships by demonstrating empathy, professionalism, and reliability in every interaction. Customer sites visits may be required to support customer or business requirements., • Documentation and Reporting: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions. Provide regular reports i.e. Open Order Reports, Scorecards, and feedback to management in regard to service level agreements., • Team Collaboration: Collaborate with departments such as Sales, Operations, Scheduling, or Marketing to ensure seamless communication and resolution of customer issues. Contribute to team goals and initiatives., • Other duties as assigned. Requirements Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Requirements/Work Experience • Bachelor’s Degree or equivalent work experience, • 3+ years of experience in customer service; preferably in a manufacturing environment, • Experience with ERP Systems is desired Computer Skills • To perform this job successfully, an individual should have knowledge of Microsoft Suite – Word, Excel, PowerPoint., • Essential requirements include computer literacy; proficiency in office software products, with the ability to create PowerPoint or Excel presentations, and effectively utilize Teams, SharePoint, and Salesforce., • Proficiency in use of ERP systems (Oracle, SAP, NetSuite, etc.) required. Core Values Our core values define how we work and what we expect from every associate. The ideal candidate will consistently demonstrate these values in performing the responsibilities of this role. Each core value represents essential behaviors and competencies aligned with the duties and qualifications of the position. • Accountability – We take full responsibility for our actions and outcomes, ensuring transparency and trust with our stakeholders, customers, associates, and the environment. Competencies: Problem Solving, Decision Making, Planning & Organizing, Resilience, Time Management/Prioritization and Learning Agility, • Innovation – We champion creativity and collaboration, continually striving to deliver groundbreaking solutions that transform our industry and exceed expectations. Competencies: Creativity & Curiosity, Continuous Improvement, Vision & Strategic Thinking, and Collaboration & Teamwork, • Integrity – We uphold the highest ethical standards of honesty, transparency, and ethical behavior in every decision and action, fostering trust at all levels in our organization. Competencies: Honesty, Consistency & Dependability and Commitment to Excellence, • Adaptability – We embrace change agility and resilience, staying flexible and proactive in a constantly evolving world. Competencies: Communication, Results Oriented and Flexibility, • Caring – We prioritize the well-being of our people, communities, and business partners, recognizing that their success and happiness are vital to our own. Competencies: Organizational Savvy, Risk Management, Compliance, Diversity, and Empathy, • Passion – We are driven by a relentless pursuit of excellence, demonstrating determination to succeed while maintaining humility and respect for others. Competencies: Commitment, Persistence & Tenacity, Humility and Respect Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision. While performing the duties of this Job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is typical of most office environments. The noise level in the work environment is usually low to moderate level. Disclaimer The above statements are intended to describe the general nature and level of work being performed by those assigned to a particular position. This document in no way states or implies that this is as an exhaustive list of all responsibilities, duties, and skills required and personnel may be required to perform duties outside their normal responsibilities from time to time, as needed. The Company reserves the right to change, modify, amend, add to or delete from, any section of this document as it deems, in its judgment, to be proper. MR1

Position Summary: The Customer Success Lead acts as a dedicated advocate for both clients and members, delivering a high level of personalized service and acting as the primary channel for external product support, education, and issue resolution. This role requires a proactive approach in building and maintaining relationships with internal and external clients, utilizing technology, expertise, and internal resources to resolve complex issues, educate clients, and ensure an exceptional experience for high-priority and VIP accounts. Shift Requirements: Monday - Friday 11:00 a.m. - 8:00 p.m. Central Principal Duties & Responsibilities: Client Advocacy & Issue Resolution: • Serve as the primary point of contact for high-priority and VIP clients, ensuring exceptional support by addressing complex inquiries and issues promptly. (Advanced), • Act as an intermediary to resolve member-related issues, especially where direct communication with clients is needed, by assessing client needs and facilitating effective solutions. (Advanced), • Proactively recommend solutions, set realistic expectations, and deliver accurate information to clients regarding their benefits, account navigation, and utilization. (Intermediate), • Educate participants on plan features, empowering them to maximize benefits and navigate the platform independently. (Intermediate) Relationship Building & Collaboration: • Build and foster strong relationships across the company by collaborating with colleagues in a team-oriented environment, focusing on meeting company, client, and member needs. (Advanced), • Act as an Ameriflex ambassador, upholding the organization’s core values and projecting a positive, professional image in all client and member interactions. (Advanced), • Collaborate with internal teams to offer solutions, identify process improvement opportunities, and promote best practices for client satisfaction and retention. (Intermediate) Consultative & Analytical Support: • Analyze and interpret data specific to VIP accounts, using insights to provide tailored support and identify trends in client needs. (Advanced), • Use critical thinking skills to address client issues effectively, applying sound judgment in interpreting and adhering to relevant laws, regulations, and policies. (Advanced), • Proactively assess complex client needs and provide consultative support, offering strategic insights to enhance the client experience. (Advanced) Compliance & Documentation: • Ensure strict compliance with HIPAA and other regulatory guidelines, maintaining confidentiality in all client interactions and documentation processes. (Advanced), • Maintain accurate records of client interactions, documenting resolutions and tracking follow-ups as required to meet company standards for quality and reporting. (Intermediate) Knowledge, Skills, and Abilities Required: • Customer Success & Advocacy Skills:, • Proven experience in handling complex client inquiries, with an emphasis on consultative support and problem-solving. (Advanced), • Ability to proactively recommend solutions and deliver client education tailored to individual needs. (Advanced), • Communication & Relationship Management:, • Exceptional verbal, written, and presentation skills, with the ability to communicate clearly and persuasively across multiple channels (phone, email, chat). (Advanced), • Demonstrated skill in building and maintaining strong relationships with clients and internal teams, with a focus on positive client experiences. (Advanced), • Technical & Analytical Proficiency:, • Proficiency in data analysis, with the ability to draw insights and provide solutions based on client account data. (Intermediate), • Knowledge of CRM tools and digital communication channels, with a high level of adaptability to new technology and tools. (Intermediate), • Organizational & Time Management Skills:, • Strong multitasking abilities, with the capability to manage multiple priorities in a fast-paced, deadline-driven environment. (Advanced), • Ability to manage flexible schedules, with the availability to work Monday-Friday. Credentials & Experience: • Associate’s degree or four or more years of professional experience in a related field, with prior experience in benefits management, claims, insurance, or healthcare required., • Demonstrated success in customer service or client support roles, with at least 2 years of experience in a high-volume, complex environment. NOTE: Starting pay for this position is $23.00/HR. BENEFITS • Medical Insurance, • Vision Insurance, • Dental Insurance, • 401(k) Matching, • Flexible Spending Accounts, • Health Savings Accounts, • Disability & Life Insurance, • Employee Assistance Program, • LegalShield, • ID Shield, • Commuter Reimbursement Plan, • Tuition Reimbursement, • Bonus Pay ADDITIONAL BENEFITS INCLUDE: • Wellable membership, • Telescope Health (telehealth) through Accresa, • Intellect (mental health) application, • Employee engagement activities, including voluntary events, raffles, book club, and more!

Mercier Consultancy MD invites you to join our Dutch Customer Support Team in Bulgaria, with paid relocation included! This opportunity is perfect for those eager to immerse themselves in a new culture while providing outstanding service to our Dutch-speaking clients. As a vital member of our team, you will ensure that every customer interaction is positive and efficient. • Provide exceptional customer service to Dutch-speaking clients through various channels such as phone, email, and live chat., • Address customer inquiries regarding products, services, and account issues promptly and professionally., • Manage and resolve customer complaints while maintaining a high level of customer satisfaction., • Document all customer interactions accurately in our CRM system and suggest improvements where needed., • Work collaboratively with cross-functional teams to solve complex issues and enhance the overall customer experience., • Stay updated on product knowledge, policies, and industry trends to provide informed support., • Fluency in Dutch (oral and written) is required; proficiency in English is an advantage., • Experience in customer support or related roles is preferred., • Strong communication skills with the ability to build rapport with customers., • Excellent problem-solving abilities and a proactive approach to managing customer issues., • Familiarity with CRM software and online communication tools is beneficial., • Ability to thrive in a remote work environment and manage time effectively., • Willingness to relocate to Bulgaria with relocation assistance provided., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • And Much More...

Who we are: Agworld is the Collaborative Agricultural Information System of choice for 10,000+ growers, agronomists, ag retailers and contractors throughout the United States, Canada, Australia, New Zealand and South Africa to manage over 200 million acres of cropping annually. With Agworld, they are able to collect data at every level of their operation and share this data with everyone that matters to them. Agworld is the agricultural industry’s preferred system for creating crop plans, agronomic recommendations, fertilizer scripts, budgets, spray records, and a wide variety of reports. With Agworld, service providers such as agronomists, ag retailers and contractors now have a way to digitally collaborate with their grower clients and vice-versa. Growers can digitally receive crop plans, recommendations, budgets and much more from their trusted partners, and send work orders, application records and other information to anyone who needs access to it. With Agworld you cut out unnecessary emails, phone calls and text messages, and instead can rely on having access to up-to-date information on your iPhone, iPad or computer at all times. Growers, their staff, agronomists, input providers, contractors, banks, accountants, land owners and many other stakeholders are now able to work together on the same set of data. Agworld is part of Semios Group. Founded in 2010, Semios Group is a leading agricultural technology company helping growers, agronomists, and ag retailers manage over 100 million acres across five countries. Semios pioneered variable-rate pheromone-based mating disruption in orchards and has since expanded into a comprehensive portfolio covering crop protection, water management, frost control, automation, and a leading farm management information system. Semios Group includes trusted brands such as Semios, Agworld, Altrac, and Greenbook. We continue to drive the next generation of digital agriculture, supporting growers, agronomists and ag retailers in improving sustainability and profitability. Who you are: You genuinely want to help growers and those around them, and are intricately aware of the challenges they face on a daily basis. Our team comprises individuals who love agriculture, nothing is more important than knowing your clients - regardless of your role within the company! Curious, collaborative, and impact-driven, you're eager to learn, innovate, and shape the future of digital agriculture alongside a team that shares your commitment to driving meaningful change. The Customer Support Representative ensures clients are equipped to use the Agworld platform effectively to support operational efficiency and regulatory outcomes. This role is primarily responsible for onboarding customer data into the platform and initiating data entry processes for new customers, while also supporting customers experiencing technical issues by providing timely, accurate, and high-quality assistance. This position will troubleshoot software issues, guide users through solutions, and escalate complex problems to the Customer Success Team. This role requires a detail-oriented mindset to accurately onboard new customer data while maintaining professional customer-facing communication and etiquette. What you will do: Customer Insights & Continuous Improvement • Migrate customer’s data through the onboarding lifecycle and thereafter, • Maintain expertise on Agworld product features, • Serve as a detail-oriented expert while migrating customer data to the Agworld platform, • Collaborate with the Customer Success Team to resolve complex customer needs or feature requests Technical Support • Respond to customer inquiries via email and chat in a timely and professional manner, • Diagnose and troubleshoot technical issues related to the Agworld platform, • Escalate complex technical issues to the Customer Success team with detailed notes and logs, • Maintain product expertise across core and advanced features, • Guide customers through product features and best practices, • Maintain accurate records of customer interactions in the ticketing system, • Identify recurring issues and suggest process or product improvements with internal teams, • Meet or exceed customer satisfaction goals We want you to succeed, so you will need: • 2+ years of experience in technical support, help desk, or SaaS customer support, • Bachelor’s degree in Agriculture, Agronomy, Ag Business, Technical Field, or equivalent practical experience, • Experience supporting growers, agronomic consultants, or farm managers using technology solutions, • Exposure to digital farm management systems (FMIS) or SaaS platforms, • Understanding of agronomic operations, seasonal crop planning, and grower workflows is preferred, • Detail-oriented and diligent note-taking skills, • Familiarity with CRM and ticketing systems (e.g., Salesforce, Jira), • Strong troubleshooting and problem-solving capability, • Ability to interpret data and migrate into the platform, • Ability to explain technical concepts to non-technical users, • Strong written and verbal communication skills, • Ability to work independently and collaborate cross-functionally, • Sound judgment in issue prioritization and resolution, • Comfortable working in a fast-paced, dynamic environment, • Strong organizational, problem-solving, and communication skills Nice to have: • Hands-on experience with on-farm digital workflows, • Background in agriculture or agronomy environments Salary range: $24 to $30 per hour; 20 hours maximum per week Duration: Contract start date up to December 2026 We publish a salary range to provide transparency and represent the full growth potential of the role; as a result, offers are made based on demonstrated mastery and experience and generally fall near the midpoint. Please note that the base pay may also vary based on factors including but not limited to knowledge, skills and experience, geographic location, as well as business and organizational needs. This is a remote position performed in a home-office environment. Although not common, the position may require occasional travel to customer sites, company locations, or industry events. The employee must have a reliable internet connection and a workspace free from excessive noise or distractions. Employees are expected to maintain a home workspace that is free from distractions and conducive to productive work. This position requires prolonged periods of sitting at a computer and using a phone or video conferencing platform. The employee will need to communicate effectively in virtual meetings and work with standard computer hardware and software. Why this is the opportunity for you: • Purposeful Work: Make a global impact by advancing sustainable food production., • Our People: Work with a fun, collaborative, and supportive team., • Work Flexibility: Although this is a remote position within the state of California, those near our Fresno office can choose to do hybrid. At Semios Group, we value the full range of experience and perspectives people bring—not just what’s listed in a job description. If your background is a close match, we encourage you to apply. If you need accommodations during the interview process, please let us know. We welcome all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that different perspectives and backgrounds are what make a company flourish. Semios Group participates in E-Verify.

Job Opportunity: Italian-Speaking Customer Support and Content Moderation Roles Portugal (Office) or Greece (Full Remote) Locations: • Office-based in Portugal (with accommodation provided), • Full Remote anywhere in Greece Contract Type: Permanent Relocation Package: Included (flight + accommodation support) Are you a native or fluent Italian speaker (C1-C2) with good English skills (B1 or higher)? Ready to boost your career while living in beautiful Southern Europe? We are hiring Italian-speaking talents for customer support and content moderation roles, offering full relocation support and permanent contracts. About the Role Work for a top international company and choose your path: • Assist customers via phone, email, and chat with professionalism and empathy, • Monitor and moderate content across online platforms, ensuring compliance with guidelines Requirements • Italian (C1-C2 level) and English (B1+ minimum), • EU citizenship or valid working visa, • Strong communication and problem-solving skills, • Customer-oriented attitude, • Previous experience is a plus but not required What We Offer • Full-time permanent contract, • Competitive salary and performance bonuses, • Full relocation support (flight + accommodation assistance), • Paid training and continuous career development, • International and dynamic work environment Ready to start your adventure in Portugal or Greece? Apply now: _ WhatsApp: +39 334 619 6398 If you speak other languages too, let us know more roles are available!