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Job Description About Us: At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment. Represent USALLIANCE in the community and form lasting relationships with our members and partners. About This Role: The Member Services Specialist will provide exceptional member experience in all delivery channels. Implement the Credit Union’s Sales and Service standards by offering products and services to improve members’ financial position. Display a great, positive attitude and the drive to succeed. Key Responsibilities: • Demonstrate a satisfactory knowledge of Credit Union products, services, policies and procedures, including promotions and special offers, during member and employee interactions., • Assist existing and potential members by providing quality service and information in a pleasant, professional, and efficient manner via telephone, electronic communication (email, fax, web chat, video banking), or in person., • Promptly and accurately perform member transactions and requests, including but not limited to balance inquiries, deposits, withdrawals, funds transfers, loan payments and advances, debiting and reimbursing fees, opening and closing accounts, placing card and check orders, submitting certificate account maturity instructions, setting up online and mobile banking, and submitting new membership and loan applications., • Responsible for researching member inquiries using all available resources to ensure proper follow-up and satisfaction., • Demonstrate working knowledge and understanding of the Credit Union’s sales and service standards, and cross-sell Credit Union products and services during every eligible member interaction., • Maintain the privacy and confidentiality of Credit Union members and employee account and business information., • Identify and communicate areas for continual improvement of business processes to support efficiency., • Experience in Microsoft Word and Excel., • Strong analytical, organizational and communication skills., • Work independently and cooperatively with other credit union team members and departments., • Strong communication and active listening skills., • Must demonstrate teamwork by working flexible hours and providing staffing support to other USALLIANCE locations as requested., • High school diploma or equivalent., • Previous contact center experience preferred., • Previous banking experience preferred., • Minimum of 6 months sales experience in a retail or financial environment., • Competitive Salary and Benefits Package, • Opportunities for Professional Development and Career Growth, • Hybrid Schedule (min. 3 Days in Office to Maximize Collaboration), • A Collaborative and Inclusive Work Environment, • Paid Time Off, Wellness Time & Paid Federal Holidays, • 401K with 6% Match EQUAL OPPORTUNITY EMPLOYER USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce. This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason, at the sole discretion of management. At this time, USAlliance Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: “USAlliance Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, USAlliance Federal Credit Union will not provide sponsorship for the candidate to work in the United States. It is unlawful for USAlliance to require or administer a lie detector test as a condition of employment or continued employment. In accordance with applicable state laws, an employer who violates this law shall be subject to criminal penalties and civil liability. In the spirit of pay transparency, we are excited to share the base hourly range for this position is $21.00 - $23.00, exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package. All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results. Company DescriptionUSAlliance Federal Credit Union dba USALLIANCE Financial is an innovative, dynamic, and industry-leading financial cooperative that offers a full range of banking and loan products. We are currently serving 150,000+ members across the nation with over $3 billion in assets.USAlliance Federal Credit Union dba USALLIANCE Financial is an innovative, dynamic, and industry-leading financial cooperative that offers a full range of banking and loan products. We are currently serving 150,000+ members across the nation with over $3 billion in assets.

As a Home-Based Sales Support, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

K per year / Medical, dental & vision / PTO / 401k - As a Support Rep you'll: Answer or make calls to clients to learn about and address their needs, and provide answers to any questions or issues with products or services; Respond efficiently and accurately to users via phone, email and live chat,

As a Remote Customer Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

As a Remote Technical Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

As a Customer Support Rep at ECP, you will: Provide exceptional customer service to clients via phone, email, and chat; Answer incoming inquiries and troubleshoot issues efficiently and accurately; Maintain a high level of professionalism and empathy while addressing customer concerns; Utilize compa

Up to $52K per year / Competitive benefits - As a Customer Support Rep you'll: Provide email, chat and SMS support to Customers, Luggers & Retailers; Achieve world-class customer satisfaction ratings; Perform real-time analysis and problem-solving of orders to provide optimal solutions for Lugg stak

Up to $45K per year / Healthcare benefits / PTO / Equipment provided - As a Customer Support Specialist at Alt Legal, you will: Provide exceptional customer service to clients through various channels such as phone, email, and chat; Be knowledgeable about our products and services in order to effect

Job Title: Work From Home Customer Service Representative.As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance.You will provide support through various channels, including phone, email, and chat, to resolve customer in

K per year / Benefits - As a Customer Support Specialist at Mercury, you will: Respond to customer inquiries and concerns in a timely and professional manner; Provide exceptional customer service through phone, email, and chat support; Troubleshoot and resolve technical issues with products or servi

Competitive pay / Healthcare benefits / 401k match - As a Customer Support Specialist at Tovala, you will: Respond promptly and professionally to customer inquiries via phone, email and chat, troubleshooting any issues and providing timely and effective solutions; Maintain accurate records of custom

Competitive pay - As a Client Support Specialist at Baylor Genetics, you will: Communicate effectively with clients via phone, email, and chat to provide exceptional customer service; Collect and document client information accurately and efficiently to ensure prompt resolution of inquiries; Utilize

Customer Support / Remote] - Anywhere in U.Competitive pay - As a Customer Service Rep at Moultrie, you will: Respond to customer inquiries via phone, email, live chat and text in a timely and professional manner; Troubleshoot and resolve customer issues and concerns; Provide accurate and helpful in

Competitive Pay - As a Customer Support Rep you'll: Help customers with technical and non-technical inquiries across multiple channels (Email and Live Chat); Engage in meaningful conversations with customers and problem-solve when things don't go quite right; Ensure customer satisfaction by meeting

Customer Support / Remote] - Anywhere in U.Flexible schedule / PTO / Equipment provided - As a Customer Service Rep at Stio, you will: Provide exceptional customer service to clients through various channels such as phone, email, and chat; Effectively answer customer inquiries in a timely manner and

Up to $20 per hour / Medical, dental & vision / 401k match / PTO - As a Customer Service Specialist at Local Crafts Group, you will: Support customers across multiple brands via phone, email, web forms, and live chat; Provide accurate, timely, and friendly responses; Use in-house systems to enter or

Customer Support / Remote] - Anywhere in U.Health, dental & vision / 401k / PTO - As a Customer Service Rep at Garner Health, you will: Provide exceptional customer service to clients through various communication channels such as phone, email, and chat; Resolve customer inquiries and concerns in a

Up to $22 per hour / Medical & dental / 401k match / PTO - As a Podcast Customer Support Specialist at Supporting Cast, you will: Provide exceptional customer service to listeners via phone, email, and live chat; Troubleshoot and resolve technical issues in a timely and efficient manner; Identify, t

Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client retention, and offer additional products and services * Provide clients with IRS support * All certification

Customer Support / Remote] - Anywhere in U.Up to $25 per hour - As a Customer Service Rep at Archive Resale, you will: Provide exceptional customer service to clients through phone, email, and chat; Troubleshoot and guide customers through any questions or concerns; Utilize company software to track

Customer Support / Remote] - Anywhere in U.Competitive pay - As a Customer Service Specialist at ProPharma, you will: Provide exceptional customer service to clients through various communication channels such as phone, email, and chat; Manage and resolve customer inquiries and complaints in a timel

Competitive pay / Medical, dental & vision / 401k / PTO / Home office + technology reimbursement - As a Customer Service Associate at Nourish, you will: Provide exceptional customer support across phone, email, and chat, answering questions and resolving customer issues with professionalism and empa

Competitive pay + bonuses / Medical, dental & vision / 401k / PTO - As a Customer Support Specialist at Titan Cloud, you will: Provide exceptional customer service by promptly responding to customer inquiries via phone, email, and chat; Resolve customer issues and concerns in a timely and efficient

Up to $23 per hour / Benefits - As a Customer Support Specialist at Rippling, you will: Provide exceptional customer service to clients through various channels such as phone, email, and live chat; Troubleshoot technical issues and resolve them in a timely and efficient manner; Maintain accurate rec

Customer Support / Remote] - Anywhere in U.Flexible schedule / PTO / Equipment provided - As a Customer Service Rep at Stio, you will: Provide exceptional customer service to clients through various channels such as phone, email, and chat; Effectively answer customer inquiries in a timely manner and

Customer Support / Remote] - Anywhere in U.Competitive salary / Benefits / Learning & WFH budget - As a Customer Service Associate at BusRight, you will: Address customer inquiries and concerns via phone, email, and live chat; Provide accurate and timely information to customers regarding BusRight's

Job Description About Us: At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment. Represent USALLIANCE in the community and form lasting relationships with our members and partners. About This Role: This position works independently and as a part of a team to support the operational functions to enhance efficient and effective payment processing and superior member support. Administers and performs services in relation to ACH, Check, Credit, Debit, and ATM card processing. Knowledge of regulations, compliance, and policies is a requirement. The incumbent will have substantial contact with vendors, members, and employees. Excellent oral and written communication skills, together with strong analytical ability and diplomacy, are required. The incumbent must have the ability to train others, to communicate to the user and to function in a time sensitive environment. Key Responsibilities: • Performing transactions and handling requests associated with credit, debit and ATM cards,, • Handling fraud and dispute claims to include monitoring, reporting, member contact, research and follow-up., • Review and adjustments of General Ledger and Internal Account settlement., • Maintaining service and volume expectations set forth by Management., • Providing back-up support for functions as assigned, • Handling incoming queries from internal departments and members via phone, chat and email covering all Payment Solutions processes including ACH, Checks, Wires, Cards and Fraud/Disputes., • Ensures adherence and stays abreast of company policies, procedures, and industry regulations., • Provides support to members, branches, and other departments using tact and diplomacy while adhering to professional standards. Support may come via phone, e-mail, or face to face., • Promotes and maintains a positive work atmosphere by behaving and communicating in a manner consistent with professional standards to get along with members, co-workers, management, and vendors., • A minimum of one year banking/credit union expeirence, preferably supporting back-office functions (checking, ACH, wire transfers, credit/debit/ATM card inquiries, disputes/fraud reporting and tracking), • Ability to manage time, establish priorities and observe critical processing time frames., • Strong analytical, interpersonal, customer service and communication skills., • MS Word and Excel proficiency preferred., • High School Diploma or equivalent., • Performs other job-related duties and projects as necessary. What We Offer: • Competitive salary and benefits package, • Opportunities for professional development and career growth, • Hybrid Schedule (min 3 days in office to maximize collaboration), • A collaborative and inclusive work environment, • Paid Time Off, Wellness Time & Paid Federal holidays, • 401K with 6% match, • High Performance Culture Become a part of a team where your ideas are valued, your growth is supported, and your work makes a difference. Apply today and take the next step in your career with USALLIANCE. EQUAL OPPORTUNITY EMPLOYER USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce. This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason, at the sole discretion of management. At this time, USAlliance Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: “USAlliance Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, USAlliance Federal Credit Union will not provide sponsorship for the candidate to work in the United States. It is unlawful for USAlliance to require or administer a lie detector test as a condition of employment or continued employment. In accordance with applicable state laws, an employer who violates this law shall be subject to criminal penalties and civil liability. In the spirit of pay transparency, we are excited to share the base hourly range for this position is $20.86 - $24.50, exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package. All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.