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Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security. What you'll do: • Facilitate the member experience by answering phone calls, emails, and other requests from members., • Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states., • Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs., • Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels., • Maintain required Property & Casualty (P&C) licenses and state registrations., • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • High School Diploma or GED equivalent, • Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed, • 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience, • Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: • US military experience through military service or a military spouse/domestic partner, • Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security. What you'll do: • Facilitate the member experience by answering phone calls, emails, and other requests from members., • Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states., • Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs., • Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels., • Maintain required Property & Casualty (P&C) licenses and state registrations., • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • High School Diploma or GED equivalent, • Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed, • 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience, • Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: • US military experience through military service or a military spouse/domestic partner, • Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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NEW: RAM requirement REDUCED to just 8GB! Easier to qualify! Earn revenue from day one. Certification is now paid! If you have worked in customer services and looking for flexible and varied work, consider a new financial services program on the Arise® Platform. This program needs customer-focused individuals to help support callers with financial transactions. Problem solvers are welcome-those who have the drive to learn and troubleshoot basic issues or inquiries about electronic payments and services. This is a fast-paced, high-call volume program currently available through the Arise® Platform. The Arise® Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the platform, you can provide remote customer support, earning extra revenue while saving time and money on costs associated with working outside of the home. The Arise® Platform has various well-known clients available-including this opportunity with a financial services provider-and you could start earning in just a few weeks. What you will do as a Fintech Customer Support Representative: • Receive inbound calls from bank partners, merchants, and card holders, answering questions and resolving issues to the caller's satisfaction. Some calls are technical in nature., • Minimum of one year of consistent inbound call support experience in a customer-facing Financial Services environment (within the past two years)., • Financial Services support experience is preferred but not required., • Quiet and secure workspace to manage a consistent flow of calls., • NEW: Lower tech requirement! Wired internet connection with required speeds (ping <50 ms; download >25 Mbps; upload >10 Mbps; minimum 8 GB RAM)., • High School diploma or equivalent., • Two or more years of experience in a customer-facing call center environment (preferably with an online bill pay service, financial institution, or technical support).

Job Description Location: Phoenix West Valley with regular visits to our clinics in Peoria, Scottsdale, and Paradise Valley. Hybrid: focus time at home; in‑person for content, team syncs, and community partners. Reports to: Operations Manager; collaborates closely with Owners Why we’re hiring We’re growing and want one clear owner for marketing who can turn plans into results across all Impact clinics and the Impact Institute. Your north star is ROI: more qualified inquiries, more booked evaluations, stronger partnerships, successful course sign‑ups for the Impact Institute, and consistent growth—including support for new clinic launches. You’ll set the vision, run the calendar, manage vendors and our social media executor, and make it easy for everyone to see what’s working. What you’ll own (outcomes) • Simple plan → real results. Build a quarterly theme, monthly campaigns, and a weekly content/promo cadence that drives booked evaluations, course registrations, and referrals., • Tracking we can trust. Ensure website forms, phone calls, online bookings, and course sign‑ups are tracked cleanly and show up on a simple dashboard. (No jargon—just proof that marketing → appointments and students.), • Content & social that feels like Impact. Lead the voice, topics, and offers; guide our social media executor to publish consistently and engage with the community., • Vendors on a short, clear leash. Direct our ad and web/SEO partners: set targets, approve tests, review results weekly, and keep timelines moving., • Website & local presence. Keep priority pages current, calls‑to‑action clear, and each clinic’s local listings tidy; support new clinic launches with web, email, and social campaigns., • Reputation & community. Grow Google reviews, capture patient wins, support events/partnerships—and use trackable links/QRs so we see impact., • Own one shared marketing calendar (email, social, campaigns, events). Keep it realistic and on time., • Write or edit clear copy for emails, landing pages, and posts; review creative for brand fit and clarity., • Meet weekly with vendors to review results, approve next tests, and remove blockers., • Do quick live tests to confirm tracking works (submit a form/call a number → see it appear on the dashboard)., • Run a short weekly update everyone can read in 2 minutes: Leads, Booked Evaluations, Cost per Lead, Cost per Booked Evaluation, wins, and fixes for next week., • Host a monthly review with owners: what we’re doubling, what we’re cutting, and 2–3 experiments for next month., • Month‑over‑month growth in booked evaluations from marketing with healthy show rates., • Cost per Lead and Cost per Booked Evaluation at/under target by clinic/service., • Strong course enrollment for the Impact Institute (hitting or exceeding agreed‑upon registration targets for each course)., • Email list growth and rising engagement; steady social cadence (4–5 posts/week) with improving quality., • A simple dashboard that clearly shows where growth is coming from—and where to invest next., • Vendors meet expectations: fast responses, timely implementations, clear test plans, and transparent reporting., • Bachelor’s degree in Marketing, PR, Communications, Business, or a closely related field., • 2–7+ years in marketing for multi‑location services or SMB; healthcare a plus., • Proven ability to connect marketing activity to booked appointments or revenue (share examples during interview)., • Experience leading a plan and calendar, managing vendors and a social executor, and hitting deadlines., • Comfortable reviewing vendor/ad dashboards and asking smart questions (you don’t have to push the buttons)., • Strong writing/editing skills; able to ship clean, on‑brand copy for emails, web pages, and social., • Working knowledge of website updates, clinic landing pages, and simple ways to improve conversion (clear CTAs, forms that work, fast load)., • Experience in healthcare or other appointment‑driven local services (PT, chiro, dental, med‑adjacent)., • History of improving local search presence or directory listings for multi‑location businesses., • Comfort with light design tools (e.g., Canva) and basic video trimming/short‑form content., • Helped stand up or clean up tracking with a web partner (forms, call tracking, labeled links/QRs) and validated it with live tests. We care about Integrity, Memorable Experience, Passion, Adaptability, Community, and Teamwork. We move quickly, stay kind, and choose practical over perfect. If you’re an owner‑mindset builder who ships, learns, and iterates—you’ll fit right in. Compensation & benefits • Status: Full‑time, W‑2, • Hours: 35–40 hours per week, • Pay type: Hourly $25-$35 per hour. This role is budgeted to align with an annualized range of approximately$52,000–$73,000, depending on experience and fit., • Paid Time Off:10 days PTO + 5 paid holidays, • Sick Leave:24 hours/year; Bereavement Leave, • Scheduling:Flexible options; hybrid work, • Health & Dental Insurance:50% company‑paid, • Vision Insurance:100% company‑paid, • Short‑term Disability, Long‑term Disability, and Life Insurance:100% company‑paid, • 401(k) with company match:up to 3.5% after 1 year, • Remote/Home (approx. 50–60%)— strategy, planning, vendor reviews, reporting, content writing, light design., • In‑Clinic (approx. 25–35%)— capture stories/photos/video, align with clinic teams, QA landing pages/CTAs from the patient perspective., • Community/Partners (approx. 10–15%)— attend select events/partnership meetings; use trackable links/QRs for measurement., • Percentages flex by campaign and clinic needs. Send your resume and a short note with 1–2 campaign wins(what you did and the outcome). If you have a screenshot of a dashboard you used to make a decision, include it. We’ll follow up to schedule a relaxed intro chat. Impact Physical Therapy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.