Host & Hostess jobs in Peoria, ArizonaCreate job alerts

Job Description Reporting to the General Manager and Restaurant Manager, the Host / Hostess greets and seats guests in a friendly and courteous manner, receives payment and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns. Job Requirements Key Business Areas A "Key Business Area" is an area of performance in which the Host/Hostess must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions: • Greets guests immediately in a friendly manner upon arrival and acknowledges at departure, • Demonstrates a sense of urgency and meets service cycle timing standards, • Seats guests at clean, dry tables utilizing proper seating rotation, • Determines and provides for any special needs of guests, • Maintains guest waiting list and adheres to proper seating order procedures, • Describes promotions and suggestively sells while seating guests; takes initial beverage order, • Attends to any other guest needs during the entire dining experience as warranted, • Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions, • Uses proper telephone etiquette, • Enters and delivers "To Go" orders correctly, • Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues, • Assists service personnel in providing beverage orders and refills and clearing and setting tables, • Willingly assists other team members without being asked, • Maintains proper supply of clean menus, • Lifts and carries supplies and equipment up to 30 lbs., • Demonstrates knowledge of station and floor breakdowns, • Possesses strong product and menu knowledge, • Maintains foyer area of restaurant to be clean, organized and inviting to guests, • Completes all required side-work, including deep cleaning assignments, • Adheres to Denny's Brand Standards and internal policies and procedures, • Must have ability to raise a tray weighing up to 25 lbs., • Must be able to bend, stoop, reach, wipe, lift, and grasp, • Must have sufficient mobility to move and operate in work area, • Must be able to stand and walk during entire shift, • Must be able hear well in a loud environment to respond to employee and guest needs, • Must possess basic math skills (add, subtract, multiply and divide), • Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling, • Must be able to observe and differentiate between monetary denominations, • Must be able to operate point of sale system, • Must have ability to communicate effectively in English, both orally and in writing, • Must be able to pass all required tests and training requirements for the position, • Must be able to work in a team environment, • Meets Denny's uniform and grooming standards and maintains them throughout the shift, • Must be able to work flexible schedule, including holidays, nights and weekends, • Must have excellent guest service skills, • Must be dependable and able to learn basic tasks and follow instructions

Job DescriptionBenefits: • Fun and Exciting Work Environment, • Culture & Community - engaging team events, monthly team recognition, • 401k, Roth IRA, • Financial Security - competitive salary, incentive bonus structure, • Generous Paid Time Off Policies, • Work-Life Balance - Flexible working schedule, • Health & Wellbeing - company sponsored health and vision insurance Key Responsibilities: • Strategic and Financial Responsibilities, • Sales and Promotion, • Operational Responsibilities, • Attraction Management, • Lane Assignment and Game Management, • Cleaning and Maintenance, • Customer Service Responsibilities, • Guest Interaction, • Customer Service, • Teamwork and CollaborationEducation & Qualifications:, • Certifications in food safety and sanitation, such as ServSafe or Safe Food Handling, • High School Diploma or Equivalent, • Physical Stamina and Endurance-ability to stand for long periods, lift heavy objects, and perform repetitive tasks in a hot and demanding kitchen environmentExperience:, • Desirable - Previous experience in a high volume restaurantSkills & Competencies:, • Customer Service Skills, • Desirable - Problem-Solving Skills, • Technological Proficiency, • Guest Management Systems, • Desirable - POS SystemsPersonal Qualities:, • Self starter- driven and motivated work ethic, the ability to be resilient, the ability to be adaptable, empathy, ability the strategic thinker, collaborative, customer focused, results-driven.Languages:, • English