Specialty Program Coordinator
8 days ago
Glendale
Job DescriptionSalary: Specialty Programs Coordinator Department: Operations Reports To: Executive Clinical Director FLSA Status: Non-Exempt Location: Hybird Schedule: M-F 40hrs/week Position Overview The Specialty Programs Coordinator is responsible for driving adoption, fidelity, and measurable impact for Horizons designated specialty programsespecially those supported by external partners and technology platforms. This role is intentionally focused on operational integration and measurable outcomesnot IT and not direct clinical service. The Coordinator works hands-on inside specialty program platforms as an administrator and auditor, using dashboards and reporting tools to monitor adoption, identify barriers, and ensure staff use programs as leadership intends. Frontline staff (therapists, behavioral health technicians, providers, supervisors) are the primary day-to-day users of specialty programs in client care. The Coordinators job is to make those users successful by building clarity, removing friction, strengthening training, and ensuring the program is implemented consistently and with fidelity across teams and sites. A major challengeand a core requirement of this roleis winning staff buy-in, especially for AI-enabled tools and workflows that may initially generate skepticism. The Coordinator must be persuasive, credible, and relentlessly focused on practical value, while also ensuring resistance or unacceptable use is surfaced early and escalated appropriately. Core Responsibilities 1. Specialty Program Adoption & Implementation Fidelity Own Horizons internal adoption strategy for assigned specialty programs (e.g., Journey.do, neurofeedback). Ensure specialty programs are implemented consistently across teams, locations, and levels of care. Identify gaps between program intent, staff workflows, and real-world usage; drive corrective actions through training, workflow adjustments, and leadership escalation. Support thoughtful sequencing of rollout to reduce overwhelm and increase sustained adoption. 2. AI-Enabled Program Enablement and Internal Advocacy Serve as the internal champion and cheerleader for AI-enabled specialty program use, helping staff understand value, purpose, and guardrails. Build belief and buy-in through persuasive communication, practical examples, and visible winsnot theory. Anticipate skepticism and proactively address concerns with clarity, professionalism, and alignment to Horizons mission and care philosophy. Reinforce that technology and AI exist to support people and practice, reduce burden, and improve consistencyrather than add complexity. 3. Administrative Platform Use, Auditing, and Operational Visibility Use administrative tools, dashboards, and audit views within specialty platforms to monitor adoption and engagement. Track platform usage patterns by role/team/location and identify breakdowns, inconsistency, or drift from expected workflows. Maintain a clear view of operational implementation health: whats working, whats stuck, whats being avoided, and where value is proven. 4. Resistance Detection and Immediate Leadership Escalation Monitor and flag employee resistance, avoidance, or below-acceptable use of specialty programs. Escalate patterns promptly to leadership (Program/Ops leadership) when resistance persists or acceptable use expectations are not being met. This role is not responsible for discipline or performance management and will not participate in corrective action processes. The Coordinators responsibility is objective visibility and timely escalationnot enforcement. 5. Training Support and Ongoing Enablement Coordinate and support training efforts for specialty programs (initial rollout, refreshers, onboarding, and role-based reinforcement). Partner with program leadership and vendor partners to ensure training is role-appropriate, practical, and aligned to real workflows. Identify training gaps based on observed adoption trends and audit findings; drive targeted retraining plans. 6. Vendor/Partner Point of Contact and Program Coordination Serve as Horizons primary point of contact for specialty program partners. Translate Horizons operational needs into clear requests, requirements, and feedback for external partners. Coordinate issue resolution, workflow clarification, feature needs, and adoption barriers with vendorswhile keeping Horizon leadership informed. Ensure partner engagement stays focused on scaled impact and fidelity, not just features or activity. 7. KPI Ownership, Reporting Cadence, and Outcomes Measurement Partner closely with Horizons Data and Systems Analyst to define specialty program KPIs, reporting requirements, and data sources. Contribute to building and refining the reporting architecture so data is clean, reliable, and decision-ready across systems. The Coordinator is accountable for ensuring reports are delivered consistently and clearly to leadership and stakeholders on an agreed cadence. The Coordinator may leverage the Data and Systems Analyst to generate reports, dashboards, and automated outputs, consistent with the analysts shared-service model across departments. Review specialty-program reports for clarity, relevance, and actionability; translate data into operational insights and recommendations. Client Outcomes Expectation (Key Requirement): Work with the Data and Systems Analyst and appropriate clinical leadership to ensure regular, measurable outcomes reporting is produced for clients participating in specialty programs. Ensure reporting includes not only engagement and adoption metrics, but also clinical outcomes measures and trends that leadership can use to evaluate effectiveness (e.g., symptom change measures, treatment progress indicators, completion/retention metrics, discharge outcomes, readmission indicators, and other Horizon-defined measures). Identify gaps in data capture and coordinate improvements so that specialty program impact can be evaluated credibly over time. Role Boundaries This role does not provide therapy, case management, medical services, or direct client care. Does not use specialty programs as a clinician or frontline staff member would in client service delivery. Does not perform discipline, performance management, or corrective action; instead, escalates objective patterns to leadership. Does not own IT administration, engineering execution, or system development; it partners with technical resources and vendors as needed. Required Qualifications Strong relationship-building and persuasive communication skills; able to drive adoption with skeptical staff. Demonstrated experience leading implementation, adoption, training, or operational change (preferably in healthcare/behavioral health). Comfortable working hands-on in software platforms using dashboards, admin tools, and reporting views. Ability to simplify complex programs into clear, role-based workflows and expectations. High accountability, follow-through, and willingness to escalate issues early. Organized, proactive, and outcomes-oriented; able to manage multiple parallel initiatives. Preferred Qualifications Experience in behavioral health, recovery services, human services, or similarly regulated environments. Experience supporting AI-enabled tools or data-informed operations (applied, not theoretical). Familiarity with program fidelity concepts and implementation best practices. Experience partnering with analytics/data roles to define KPIs and build reporting that leaders actually use. Bachelors degree in a related field (or equivalent practical experience). What Success Looks Like Within 612 months: Specialty programs are implemented consistently and with fidelity across applicable teams and locations. Staff adoption is strong, sustained, and improvingespecially for AI-enabled workflowsdespite initial skepticism. Leadership receives clean, actionable KPI reporting on a consistent cadence, including adoption, fidelity, and resistance signals. Leadership also receives regular client outcomes reporting tied to specialty program participation, enabling credible evaluation of clinical impact over time. Adoption gaps and resistance are detected early, escalated promptly, and addressed through leadership action. Vendor partnerships function smoothly with clear requirements, feedback loops, and continuous improvements. Specialty programs demonstrably reduce staff friction and improve consistency, accountability, and care supportand show measurable contribution to client outcomes where expected. Horizon Recovery is an at-will employer. This job description is not all-inclusive. Employees may be required to perform other related duties as assigned. Horizon Recovery reserves the right to revise this job description to meet organizational needs. This does not constitute a contract of employment. If you are serious about this opportunity, please submit your application and complete the below survey afterwards. The survey takes <10 minutes, and is best taken on a personal computer. Those who complete the survey will be given priority. Survey: We are an equal opportunity employer and comply with the Americans with Disabilities Act (ADA). We are committed to providing reasonable accommodations to qualified applicants and employees with disabilities, unless doing so would cause an undue hardship. This job description outlines the essential functions of the position; individuals must be able to perform these functions, with or without reasonable accommodation, to be considered for this role. EOE/M/F/V/D