ServiceNow Business Analyst
2 days ago
Glendale
Job DescriptionPrimary Job Title HRIS ServiceNow Business Analyst Location Glendale, AZ Onsite Flexibility Hybrid 3 days per week on-site Contract Details • Position Type: Contract, • Contract Duration: 1 year, • Pay Rate: $44.05 $57.17 / Hour (USD), • Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Job Summary The ServiceNow HRSD Business Analyst serves as the primary functional expert supporting the organization's ServiceNow Human Resources Service Delivery (HRSD) platform, with a secondary focus on HR business process analysis and SAP SuccessFactors support. This role is integral to HR digital transformation efforts, responsible for designing, enhancing, and optimizing HR service delivery solutions within ServiceNow while ensuring alignment with enterprise standards, governance, and compliance requirements. The analyst partners with HR Operations, HRIS, IT, and external vendors to translate business needs into scalable system solutions and drive continuous improvements to the employee experience. This position is designated as part-time telework per the organization's global telework policy and may require at least three days of in-person attendance per week at the assigned office or project, with weekly in-person schedules determined by the individual and their supervisor in consultation with functional or project leadership. Key Responsibilities ServiceNow HR Service Delivery (Primary Focus) • Configure, maintain and enhance ServiceNow HRSD modules, including Case & Knowledge Management, Employee Center / Portal, Lifecycle Events, HR Services, Document Management, and HR workflows and related automation., • Serve as the primary functional owner for the HRSD platform, including roadmap planning, release support, and continuous improvement initiatives., • Develop and maintain user stories, functional requirements, test scripts, and acceptance criteria., • Troubleshoot HRSD issues, perform root cause analysis, and partner with technical teams to resolve system defects., • Conduct impact assessments, regression testing, data validation, and User Acceptance Testing (UAT)., • Identify opportunities to automate and streamline HR workflows, reducing manual effort., • Ensure all ServiceNow configurations comply with HR governance, data integrity, and security standards. HR Business Process & SuccessFactors Support (Secondary Focus) • Partner with HR Operations, Centers of Excellence (COEs), and business leaders to understand HR processes and inform HRSD solution design., • Perform process mapping, gap analysis, and documentation to support HR process optimization enabled by ServiceNow., • Recommend process improvements that enhance the HR customer and employee experience., • Perform configuration updates, testing, data validation, and troubleshooting within SAP SuccessFactors as needed., • Support HR digital transformation initiatives across the employee lifecycle in coordination with integrated HR systems.Required Experience, • Bachelor's degree in Human Resources, Information Systems, Business Administration, or a related field and a minimum of four (4) years of system support experience, or eight (8) years of related experience in lieu of a degree.Required Skills, • Three (3) or more years of hands-on experience with ServiceNow HRSD, including configuration and module support., • Experience developing user stories, functional requirements, test scripts, and acceptance criteria., • Strong troubleshooting and problem-solving skills, including root cause analysis., • Working knowledge of HR business processes, process mapping, and identifying optimization opportunities., • Strong communication skills with the ability to translate technical concepts for HR stakeholders.Preferred Skills, • ServiceNow Certified System Administrator (CSA)., • ServiceNow HRSD Fundamentals or HRSD Implementation Specialist certification., • Experience with SAP SuccessFactors configuration, testing, and troubleshooting., • Experience supporting global HR operations or complex, multi-module HR environments., • Strong analytical skills, attention to detail, and ability to manage multiple priorities.Benefits, • Medical, Vision, and Dental Insurance Plans, • 401k Retirement FundAbout the Client Trusted engineering, construction, and project management partner serving Energy, Infrastructure, Manufacturing & Technology, Mining & Metals, and Nuclear, Security & Environmental sectors. From planning to operations, we deliver impactful projects for industry and government, making a lasting difference globally. About GTT GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the U.S. and Canada. We look forward to helping you land your next great career opportunity! Job Number: 26-04494 #LI-GTT #LI-Onsite #gttjobs Company DescriptionGlobal Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure. We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier. There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers Awards SIA’s Fastest Growing Staffing Firm: 2023 and 2015 SIA’s Best Staffing Firm to Work for: 2019 -2023 Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015 Randstad Preferred Supplier: 2020 - 2023 TechServe Alliance Excellence Award. 2019 NH Business Magazines Fast 5 fastest growing companies Ernst & Young Entrepreneur of the Year Finalist: 2015Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm: 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for: 2019 -2023\r\nInc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier: 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist: 2015