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We are seeking a friendly, patient, and professional Remote Customer Service Representative to handle customer inquiries and provide basic support across phone, email, or chat. Reliable, respectful, and customer-service oriented. Customer Service Representative (Remote Position).

Key Responsibilities Provide expert-level support via phone, chat, and email for payment and account-related issues Troubleshoot complex billing and transaction discrepancies, collaborating with engineering and product teams Maintain accurate documentation and improve Tier 3 workflows for enhanc

A company is looking for a Member Support Advisor who is customer-oriented and passionate about enhancing the customer experience.Key Responsibilities: Handle inbound and outbound customer queries primarily via email, with occasional phone or chat support Provide exemplary customer service to tur

A company is looking for an English & Japanese Customer Support Agent - Gaming.Key Responsibilities Investigate and resolve player inquiries through ticketing, email, or chat Gather and deliver player feedback to developers while assisting internal teams with project-related requests Maintain ac

I'm hiring for a Pathologists Assistant in Massachusetts! The PA accessions, prepare and performance of human specimen (and animal if research) dissection and postmortem (necropsy) examination; provides technical support to pathology department pathologist and pathology residents (specimen dissection, provision of paperwork, supplies etc.); provides technical and logistical support to the laboratories as needed, specifically histology, immunohistochemistry and frozen section services; and maintains cleanliness and infection control in surgical pathology dissection suites, mortuary and autopsy facility. Location: Near Dorcester, MA Type: Full-time and permanent Shift: Days Requirements: College degree; ASCP cert; prior experience Pay: 83k-123k/yr Benefits: 401k; health, dental, and life insurance; PTO, etc. Offering My clients are offering a competitive compensation and benefits package (PTO, health insurance, etc.), with potential for sign-on bonus and/or relocation assistance! There are many opportunities for growth with this company. To apply, email your resume to /call or text 617-746-2751! You can also schedule a time to chat here - . REF#LM7730 Pathologists Assistant, PA, Pathologist Assistant Massachusetts, Boston, New England, Dorcester, Jamaica Plain, Brookline, Fenway Kenmore, Hyde Park, Milton, Quincy, Dedham, Newton, Brighton, South Boston

Looking for a MT/MLS job? My name is Leah and I'm a healthcare recruiter, I'm here to help! I have a new MT/MLS position available near Boston, Massachusetts! Details • Full-time and permanent, • Shift - 3:00pm - 11:30pm, • Full, comprehensive benefits package (PTO, health insurance, life insurance, 401k, etc) Job Summary • Under the general direction of the Technical Supervisor, provides ancillary support for clinical activities by performance and appropriate interpretation of moderate and high complexity clinical laboratory tests as defined under CLIA '88. May also perform phlebotomy or therapeutic procedures. Requirements • College graduate, • ASCP certification, • Prior experience and knowledge, including hematology Click apply or email your resume to / call or text 617-746-2751! You can also schedule a time to chat here - . REF#LM1190

Looking for a MT/MLS job? My name is Leah and I'm a healthcare recruiter, I'm here to help! I have a new MT/MLS (Blood Bank) position available near Boston, Massachusetts! Details • Full-time and permanent, • Shift - 3:00pm - 11:30pm, • Full, comprehensive benefits package (PTO, health insurance, life insurance, 401k, etc) Job Summary • Under the general direction of the Technical Supervisor, provides ancillary support for clinical activities by performing Blood Bank Transfusion Service patient testing and appropriate interpretation of moderate and high complexity clinical laboratory tests as defined under CLIA '88. Requires ability to respond rapidly to high volume. Requirements • College graduate, • ASCP certification, • Prior experience and knowledge, including blood bank Click apply or email your resume to / call or text 617-746-2751! You can also schedule a time to chat here - . REF#LM1191

A well-established small animal practice in Needham, MA that has been part of the community for nearly 30 years, is looking for a new Associate Veterinarian to join the team. This is a fantastic opportunity to join a close-knit, family-oriented team known for long-term relationships with both clients and staff. With a loyal client base from a highly engaged local community, you’ll have the opportunity to provide exceptional medical and surgical care in a supportive and collaborative environment. The hospital features a full surgical suite, a dedicated dental area, in-house digital X-rays, IDEXX laboratory equipment, and an on-site lab station. The facility is currently being remodeled ensuring the team has the space and resources to continue growing. You’ll work alongside experienced veterinarians and skilled technicians, many of whom have been part of the team for 15–20 years, supported by a positive culture and outstanding staff retention. Trying to find the right work/life balance? Here a typical week includes both consultation and surgery days, with no weekends, no on-call, and flexible scheduling. Whether you’re an experienced DVM or a more recent graduate, this hospital offers an ideal environment to learn, grow, and thrive. Key Highlights • Established, well-respected small animal hospital with 30+ years in the community, • Family-oriented culture with exceptionally low staff turnover, • Flexible 4-day work week, no weekends or on-call, • Dedicated surgery and dental days, • Recently remodeled facility with full surgical suite, IDEXX lab, and digital imaging, • Skilled, long-tenured support staff with excellent DVM-to-tech ratio, • Loyal client base from a community that values high-quality veterinary care About You • DVM or equivalent degree that allows you to practice veterinary medicine in the US, • You hold (or are eligible for) a licensure in Massachusetts, • Confident in general medicine and basic surgery, with interest in soft-tissue procedures, • Enjoy working collaboratively in a positive, team-driven culture, • Committed to providing compassionate, high-quality patient and client care Benefits • Competitive base salary plus relocation/sign-on bonus up to $50,000, • Comprehensive health, dental, and vision insurance, • 401(k) with up to 4% company match after 6 months, • Generous PTO and company-paid bonding leave, • Employer-assisted student loan repayment & mental health resources Next Steps If you are interested, hit “Apply” or for a confidential chat to find out more, simply email or call the office at (332) 867 1807.

This long-standing, well-respected small animal hospital in Newton, MA is seeking a Medical Director to lead their multi-doctor team. This is an opportunity to step into a thriving, community-rooted practice where collaboration, stability, and high-quality medicine are at the heart of daily operations. The hospital is a busy, 3-doctor general practice offering a broad range of services, including preventative care, dentistry, surgery, digital radiography, and ultrasound. The facility is well-equipped, supported by a team of experienced technicians and dedicated client service professionals. With a loyal client base that spans Newton, Watertown, Waltham, Brighton, and surrounding areas, this practice is proud to be a trusted partner in the community’s pet health. As Medical Director, you’ll play a key role in shaping the hospital’s clinical standards, supporting doctor development, guiding hospital operations in partnership with the Practice Manager, and fostering a culture grounded in teamwork, communication, and continuous improvement. This is an ideal position for a veterinarian with strong leadership instincts who wants to influence medical quality, mentor colleagues, and drive strategic growth while still maintaining an enjoyable caseload. You’ll also have access to extensive leadership resources, including medical excellence programs, structured mentorship, and professional development pathways to help you thrive in your role. Key Highlights • Established 3-doctor GP hospital with a loyal, long-term client base, • Modern equipment including digital radiography, ultrasound & a full surgical suite, • Dedicated, highly skilled support team and strong collaborative culture, • Leadership role with autonomy to shape clinical standards & hospital direction, • Structured Medical Leadership Program with training, mentorship & operational support, • Full-time schedule with balanced hours (no late nights or emergency shifts), • Competitive compensation with Pro/Sal model + Medical Director stipend About You • DVM or equivalent degree that allows you to practice veterinary medicine in the US, • You hold (or are eligible for) a licensure in Massachusetts, • Leadership interest or experience, with a collaborative, coaching-focused approach, • Strong commitment to high-quality medicine & positive hospital culture, • Comfortable balancing clinical duties with leadership responsibilities Benefits • Competitive salary (estimated $160,000–$180,000 base) with production & no negative accrual, • Medical Director stipend, • Health, dental, and vision coverage, • 401(k) with employer match, • Paid parental leave + “purr-ental” leave, • Generous CE allowance + FREE CE opportunities, • Student loan support resources, • Mental health programs including 24/7 access, • Veterinary service discounts & pet perks Next Steps If you are interested, hit “Apply” or for a confidential chat to find out more, simply email or call the office at (332) 867 1807.

As a Customer Service Associate, you will be responsible for delivering superior experiences to our customers by phone, email, and text. Specifically, these inquiries will be about our Auto Insurance product. You will use critical thinking skills and computer navigational abilities to solve customer problems in this dynamic, fast-paced environment. No two inquiries are ever the same, which makes this an exciting place to develop and hone your customer service and problem-solving skills. What is exciting about this role and Plymouth Rock? This is a salary-based position that comes with full benefits, and promotional opportunities. No prior insurance experience is required, as you will receive extensive, fully paid training and support. Plymouth Rock knows that happy employees promote happy customers, and that a successful, fulfilling employee experience makes all the difference. We foster a stable, diverse and thriving work environment where everyone feels valued, empowered and free to share ideas. Essential Functions & Responsibilities • Primary responsibility is to provide extraordinary service on all inquiries regarding our auto insurance product. These inquiries can come via phone, email, text and chat., • Making sure every customer interaction results in a great customer experience., • Develop and maintain strong knowledge of our revolutionary insurance product., • Accurately enter and update policy information into the various processing systems., • Build enduring relationships with agents, customers and team members., • Be willing to learn something new every day and apply it to future customer interactions. Qualifications and Education • Excellent oral and written communications skills, • Bachelor's or Associate Degree preferred (or working towards a degree), • Ability to multitask and adapt to changes quickly, • Capability to identify and address customer’s needs to ensure an outstanding experience on every interaction, • Capacity to work in a fast pace supporting the rapid growth of our customer base, • Be a self-motivated individual to meet & exceed goals, • Proficient in the use of Microsoft Office, • Minimum of 1 year overall work experience preferred Perks and Benefits • 4 weeks accrued paid time off + 9 paid national holidays per year, • Free onsite gym at our Boston Location, • Tuition Reimbursement, • Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision), • Robust health and wellness program and fitness reimbursements, • Auto and home insurance discounts, • Matching gift opportunities, • Annual 401(k) Employer Contribution (up to 7.5% of your base salary), • Various Paid Family leave options including Paid Parental Leave, • Resources to promote Professional Development (LinkedIn Learning and licensure assistance), • Convenient location directly across from South Station and Pre-Tax Commuter Benefits Salary Range: The pay range for this position is $45,000 to $50,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. About the Company • The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Up to $45K per year - As a Customer Support Specialist at Fabric Health, you will: Provide exceptional customer service to Fabric Health clients by promptly responding to inquiries via phone, email, and chat; Maintain a high level of product knowledge and stay updated on any changes or updates; Util

Job Title: Work From Home Customer Service Representative Employer: Amazon Job Description: As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance. You will provide support through various channels, including phone, email, and chat, to resolve customer inquiries and issues. Your role is essential in ensuring a positive customer experience and maintaining Amazon's reputation for excellent customer service. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat., • Resolve customer issues and complaints in a timely manner., • Provide product information and support., • Process orders and returns., • Document customer interactions and maintain accurate records., • Follow company policies and procedures. Qualifications: • High school diploma or equivalent., • Previous customer service experience preferred., • Strong communication and problem-solving skills., • Ability to work independently and manage time effectively., • Reliable internet connection and a quiet workspace.

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview We are seeking a Personal Lines Client Service Manager to join our growing team. We are looking for someone who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are looking for people who are passionate about building relationships with clients, will collaborate with our team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide. This is a hybrid opportunity and the typical working hours are Monday through Friday from 8:30 am to 5 pm. How you'll make an impact • Provide service to existing clients-identifying and assessing customer needs to achieve satisfaction., • Answer questions related to policy endorsements, acquiring inspections or appraisals, remarketing etc., • Research and respond to inquiries via phone, client walk-ins, chat and email to provide policy and/or claims information and work diligently to come up with a resolution., • Discuss different types of policies including auto, homeowners, and umbrella policies., • Secure existing business and drive the sale of additional services and lines of coverage., • Maintain accurate client and policy data and documents within the Gallagher system., • Use Gallagher's technology such as Applied Epic to improve productivity and quality., • Bachelor's degree with 0+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience., • Active Producer's license., • Strong written and verbal communication skills., • Proficient in using technology as a tool to maximize productivity and quality., • 1+ years of prior experience providing client facing customer service., • Currently licensed in P&C OR ability to obtain licensing within 90 days of hire, • Working knowledge of Microsoft software, including Excel, PowerPoint, Outlook and Word. #LI-TW1 #LI-Hybrid Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Medical/dental/vision plans, which start from day one!, • Life and accident insurance, • 401(K) and Roth options, • Tax-advantaged accounts (HSA, FSA), • Educational expense reimbursement, • Digital mental health services (Talkspace), • Flexible work hours (availability varies by office and job function), • Training programs, • Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing, • Charitable matching gift program We value inclusion and diversity ___ to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Job Description Role Description Were seeking a Remote Travel Planner (Customer Representative) to join our growing team. In this part-time, remote position, you'll play a key role in helping clients plan and manage their trips with confidence and ease. Your responsibilities will include: • Assisting clients with inquiries, bookings, and itinerary adjustments, • Providing personalized travel recommendations and support via phone, email, or chat, • Ensuring an exceptional customer experience through attentive communication and care, • Maintaining up-to-date knowledge of destinations, cruise lines, resorts, and travel packages offered by True Adventure TravelQualifications, • Strong communication and interpersonal skills, • Ability to work independently in a remote environment, • A genuine passion for travel and helping others, • High school diploma or equivalentBenefits, • Competitive earnings, • Flexible schedule and remote flexibility, • Opportunities for professional growth and advancement, • Supportive, collaborative team culture

Job DescriptionWe at AposHealth® are passionate about revolutionizing health and wellness by simply helping people move better and live better. How do we do that? Our flagship solution, Apos®, is doing just that. Our footworn FDA-cleared medical device, with a 96% satisfaction rate, has helped our patients with chronic knee, lower back, and hip pain worldwide move, live, and thrive. Join our fast-growing company as we believe our work has just begun. We’re looking to hire hardworking individuals looking to take the next step in their careers. POSITION SUMMARY This role is not just a job — it’s a mission. As a Veteran Outreach & Patient Advocate (VA Product Specialist), you will be the bridge between veterans in need and innovative, life-changing care. You’ll connect with veterans, guide them through the VA system, and personally ensure they receive treatment for knee, hip, and back pain. This position is ideal for someone who: • Understands the VA healthcare system (as a veteran or spouse/dependent)., • Is passionate about helping fellow veterans access the benefits they’ve earned., • Thrives in a role that blends advocacy, case management, and hands-on patient care., • Serve as the primary AposHealth representative to VA facilities in the Boston MA territory., • Connect with veterans, educate them on their eligibility, and guide them through the process to receive fittings as a paid VA benefit., • Build and maintain strong relationships with VA clinical and administrative staff to support patient access and adoption of AposHealth solutions., • Coordinate with VA Prosthetics, PM&R, Orthopedics, and Primary Care teams to streamline referrals., • Fit, deliver, and train veterans in the safe and effective use of AposHealth devices, following clinical protocols., • Provide ongoing patient follow-up and adjustments to optimize outcomes., • Act as a trusted veteran advocate, relaying VA system feedback to AposHealth clinical, operations, and leadership teams., • Support VA contracting, vendor registration, and other administrative processes as needed., • Represent AposHealth at VA events, veteran-focused health fairs, and educational programs., • U.S. Military Veteran strongly preferred (spouses/dependents with VA system expertise considered)., • Knowledge of the VA healthcare system and existing relationships with VA staff or local veteran organizations (VFW, DAV, American Legion, Veterans Place) highly desirable., • Experience in advocacy, case management, or patient outreach preferred., • Clinical or allied health background a plus (PT aide, exercise science, kinesiology, athletic training, nursing, or similar)., • Familiarity with basic medical terminology and patient education best practices., • Strong communication, networking, and relationship-building skills., • Ability to work independently, balance clinical and liaison duties, and travel within assigned territory., • Frequent travel within the Boston MA territory (driving between facilities and veteran homes)., • Physical activity: kneeling, bending, sitting, standing, and lifting up to 50 lbs when fitting and calibrating devices., • Technical work: using multiple software systems, working on a computer for documentation, calibrating devices., • Collaboration: working with teams across multiple time zones and communicating frequently via video calls, email, and chat., • Flexible schedule: availability to work some evenings, weekends, or outside of 9–5 when needed to meet patient needs and company deadlines., • Pay: $30:00- $35.00 per hour Powered by JazzHR OJHx33qXKH

Job DescriptionWe are seeking an enthusiastic and motivated individual to join our growing team. Call Center Representatives are responsible for learning and understanding the entire front-end process to ensure successful service for our customers. The Call Center Representative works in a fast-paced environment answering inbound calls and making outbound calls. May be responsible for obtaining, analyzing, and verifying the accuracy of information received by customers. Responsibilities • Provide quick response times and quality support to our clients via available channels, such as chat, web form, email, phone, or social platform, • Work collaboratively in a team environment to help answer questions, share knowledge, and shadow/reverse shadow with new employees during their onboarding, • Help to maintain documentation, training resources, and internal knowledge materialsRequirements, • Attentive - accurately follows directions, • Friendly - maintains a warm and caring demeanor, • Excellent communicator - communicates clearly and has proper phone etiquette, • Analytical - ability to critically review information and solve problems, • Efficient - effectively prioritizes multiple tasksBenefits, • Paid time off and paid holidays, • Medical, Dental, and Vision Health Benefits + an optional Flexible Health Spending Account (FSA), • Life Insurance, Disability Insurance and more, • 403(b) Retirement Plan, • Employee Assistance Program and Legal services, as needed, • Lots of Merchant Discounts to improve your purchasing power!

Job Description Job Type: Full Time Hours: M-F 8-6 Sat 8-1 Salary: $17.00 Hourly About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year. About the Position: Solution Specialists will assist our customers by owning the consumer’s journey, handling inquiries and concerns, and seeing them through to resolution via omnichannel support (phone, email, chat, SMS). In addition to record-keeping and database maintenance, Solution Specialists will primarily assist residential and small business customers with energy efficiency and decarbonization initiatives. Solution Specialists will make and place calls to and from customers using a PC-based softphone with a headset. Our ideal candidates are empathetic, patient, professional, and passionate communicators, both orally and in writing. Our most effective Solution Specialists can put themselves in the callers’ shoes and assist as necessary. An extensive paid training program will equip you with the knowledge necessary to effectively assist customers. Responsibilities include, but are not limited to: • The primary role is to assist customers via omnichannel support, • Become fully trained and maintain a complete understanding of the call handling processes, procedures, and call requirements, • Document all call activity accurately in the client systems with complete and thorough notes, • Identify the needs of the customer, clarify information, and provide accurate answers to the customer’s issues or concerns, • Attend all training sessions, • Must possess excellent written and verbal communication skills, • Have a high level of compassion for callers, have the skill to use key phrases to show empathy, and a desire to de-escalate distressed callers, • Must have good interpersonal skills to enable an easy conversation flow with customers, • Must learn and maintain knowledge of customer relationship or customer service practices, mistake-free, • Flexibility in role/job function changes and shift to meet customer needs and requests, • Skilled at typing, data capture, and entry using proper grammar and correct spelling, • Must be able to multitask and manage time properly and effectively, • Must be able to adapt to different situations and individuals, • Willing and able to work 8-hour shifts using a computer with keyboard, using two monitors, and a headset with a microphone, • Must be comfortable handling back-to-back calls, • Be dedicated to working the schedule provided. Absences are not tolerable., • Must be acceptable to have calls monitored and/or recorded, and understanding that agent activity is closely monitored using call center technology to ensure call quality exceeds the client's needs., • Must be capable of reading from scripts, • A Windows PC is required, running Windows 10 (no MacBooks or Chromebooks), • 8 GB of RAM, minimum, • Dual-core processor, minimum, • USB wired headset, • Wired internet connection with a minimum internet speed of 80/15, • Cannot use satellite, hotspots, MIFI devices, wireless AC wall plug-in extenders, repeaters, boosters, and/or pods, • 8:00 AM – 6:00 PM Eastern Prevailing Time, Monday through Friday; Saturdays 8:00 AM – 1:00 PM Eastern Prevailing Time, • 40 hours per week is required. Schedules are subject to change based on the client’s needs., • Paid 15-minute breaks are provided for 4-hour shifts, • English as a primary language, • At least 1 year of work experience in a call center/customer service environment is required, • Experience with utilities, energy efficiency, and decarbonization is preferred, but not required., • High School Diploma or equivalent is required, • Applicants must type a minimum of twenty-five (25) words per minute, • Applicants must have a quiet place to work with no interruptions, • Applicants must successfully pass a pre-employment drug test and background/criminal check, • Applicants must agree to and sign a code of ethics, confidentiality, and compliance documents Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job DescriptionDescription: Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking Remote Customer Support Representative - Seasonal to join our team in the U.S. Peak Support manages customer service and back-office teams for high-growth companies. Founded in 2015, we are a 4x Inc. 5000 company and a Certified Great Place to Work, with 2,000 team members in the Philippines, Colombia, Eastern Europe, and the U.S. Why Peak Support? If you want to work for high-growth companies, Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imagining themselves. We have been profitable from day one and we are proud that in our first five years, we grew entirely through client referrals. We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. Peak Support is actively working to create a diverse, equitable and inclusive company. Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status. Work from Home PLUS Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has built a culture and a set of processes that support the success of our remote team members. When we can, we get together in person. We believe that building offline relationships is critical to successful online work. About The Role We are looking for a Tax Customer Support Representative T1 - Seasonal to provide a broad spectrum of support to our customers. You are the first line of defense, helping US taxpayers navigate through one of the most challenging times of the year. You will be responsible for providing world-class product support to our customer base, without providing tax advice. We help our customers navigate our app and provide resources to answer any questions via live chat and email. This is a Seasonal position looking to be filled from December 2025 - April 2026. This person MUST be able to work weekends and possible evening shifts. What you’ll do: • Answer customers' concerns in a quick and accurate manner via email and live chat, providing product support without tax advice., • Participate in meetings and provide feedback., • Expectation to cover evenings and weekends on a schedule within the tax season (December to April). We're looking for candidates with: • 2 years of experience in a customer-facing role, including proficiency with live chat and ticketing platforms., • A strong ability to work within customer service metrics, such as CSAT (Customer Satisfaction) and First-Time Response SLAs (Service Level Agreements)., • Exceptional written communication skills, with the ability to guide customers through complex issues clearly and effectively—without providing tax advice., • A proactive approach to sharing insights and suggestions on improving processes and enhancing customer experience., • Prior tax experience—ideally having worked at a tax firm or possessing a strong understanding of federal and state tax regulations., • Comfortable working with Personally Identifiable Information (PII) and Tax Return Information (TRI), maintaining the highest standards of confidentiality., • Strong emotional intelligence, including the ability to self-regulate, demonstrate empathy, and be self-aware in customer interactions., • Strategic judgment when making decisions, balancing immediate customer needs with long-term goals and organizational priorities., • Outstanding verbal communication skills, including active listening and the ability to communicate information clearly and effectively., • An authentic curiosity for who we are as a company and the future we are creating for the U.S. taxpayer.Requirements:

Job Description We’re seeking a professional Customer Service Specialist to support our customers via phone, email, and chat. You will act as a point of contact to handle inquiries, resolve product or service issues, and provide a positive brand experience. Key Responsibilities: • Respond to customer inquiries across multiple channels (phone, email, live chat), • Resolve product or service issues with empathy and professionalism, • Maintain accurate and complete customer records in the CRM system, • Collaborate with operations and technical teams to resolve escalated cases, • Recommend solutions, product upgrades, or alternatives as needed, • High school diploma or GED; associate’s degree preferred, • 2+ years in a customer service or client-facing role, • Excellent communication and interpersonal skills, • Strong problem-solving and decision-making abilities, • Experience with CRM software (Salesforce, HubSpot, etc.) By submitting my contact information to this job posting I agree to receive SMS messages from you about this submission and future opportunities. Standard data / text message rates may apply, and I can opt-out at any time by replying "STOP".

Job Description (also advertised as Ambassador Manager) We're putting together a talented team to build the #1 training platform for Runners We help everyday runners become outstanding by building an incredible app providing world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon. We’re growing extremely fast! In November 2023 we closed a $6.5M funding round led by JamJar with participation from Eka Ventures, Venrex and Creator Ventures. In 2024, we were selected by Apple as one of three global finalists for the , reflecting the innovation and impact of what we’ve built & now in 2025 we have just been acquired by ! ???? ???? Our ambition is huge: to become the go-to global leading training platform for millions of runners everywhere. We’re growing with purpose and looking for people who want to build something meaningful with lasting impact. With the recent acquisition by Strava accelerating our journey, now is a really magical time to join ???? What You’ll Be Doing: We’re looking for an exceptional, proactive, empathetic, and driven individual who’s ready to drive exceptional relationships with our Runna ambassadors in the United States. We have built an incredible community of influencers, creators and public figures who storytell their journey training with Runna and inspire their audiences to give Runna a go! You will play a pivotal role in helping us continue to grow & evolve our industry-leading ambassador program by sourcing, pricing, pitching, winning and managing incredible new Runna Ambassadors. We’re looking for someone with proven experience building strong relationships, who can take a leading role in ensuring our ambassador partners LOVE working with us. As an Ambassador Manager, your role will include: • Sourcing new US Ambassadors (40%): You’ll work closely with our US Ambassador Lead, to source new US ambassadors who will train with Runna for their training goals and expertly showcase the value of the app to their audience. This will include driving initial conversations, building compelling commercial proposals and showing them the value of partnering with Runna., • Owning the relationships (50%): We want Ambassadors to love working with Runna because they love working with you! You’ll end-to-end manage relationships with the Ambassadors you source, ensuring we’re building strong, empathetic, long-term relationships. This will be a blend of remote and in-person management (e.g. coffees, runs). This will include managing the relationship, supporting with payments, building engaging content plans, ensuring they are getting the most out of their training, negotiating renewals,, and creating exciting opportunities for them to engage with the brand (e.g. race trips)., • Supporting US race trip & event activations (10%): Supporting the Ambassador, Partnerships and Events teams to host incredible activations for our Ambassadors and Runna customers. This could include Ambassador race trips, marathon major race weekend activations, run clubs and events for Ambassador’s communities.What Success Looks Like In This Role :, • Grow the number of conversions coming from US Ambassadors by signing amazing new Ambassadors that fit our ICP and inspire their audiences to train with Runna, • Maintain CAC targets by building compelling commercial deals, • Build strong, empathetic, long-term relationships with US Ambassadors, • 2+ years experience managing creator relationships, or transferable commercial experience e.g. partnerships/ sales (bonus points if you’ve worked in the fitness industry). Proven ability to build strong, empathetic relationships with creators, talent agencies and internal stakeholders., • Proven ability to build compelling commercial proposals and drive negotiations. You know your way around a spreadsheet and can analyse the expected ROI from new content partnerships., • Proven experience building content briefs for creators. You understand what drives great quality content and you’re able to create exciting briefs that get the most out of creator relationships., • You’re a “doer”; not just a “thinker”. You’re hands-on and want to roll up your sleeves / get stuck in (you have a real ‘go get it’ attitude)., • You’re organized, efficient and can execute at pace. You can manage lots of spinning plates and prioritize effectively., • You’re a fast learner, see feedback as a gift and constantly think about how you can improve., • You’re fun, personable and love running! Benefits We’re offering a salary of $68,000-$80,000 per year, depending on experience, plus participation in Strava's long-term incentive (stock) programs. Overview of our benefits is below: We’re also committed to continually evolving our benefits to support you as we grow. Here is a brief overview what we currently offer in the USA ???????? • Flexible working – we typically spend 3 days a week together in our Harvard Square office, • 25 days holiday, plus bank holidays (which you can take whenever suits you) or unlimited holiday (role dependant), • ????Runna subscriptions for you and 5 of your friends (get ready to be your friends fave person or save them for xmas presents!), • ???? Strava membership!, • ????, • ???? Money every year to spend on gear, events and the gym!, • ???? We’ll give you a voucher to spend on our website so you can buy yourself new Runna kit (and will renew this every year on your work anniversary), • ???? Health insurance (including Dental and Vision) and workplace 401K scheme, • ???? is a mental wellness platform and app that combines technology with professional support to improve mental well-being and reduce stress, • Introductory chat with Jake, Talent Associate (25-minute video call), • Take Home Task (~60 minutes), • Interview with our US GM, and our US Ambassador Lead (60 minutes video call) Still have questions or want to know more? Check out our Careers Page ✨

Job Description Location: Waltham, MA (hybrid) NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you'll find NEXT. Since 2016, we've helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We're backed by industry leaders in insurance and tech, and we still have room to grow — that's where you come in. Seize the opportunity to be a part of an exciting transition in the insurance industry! We're inviting an accomplished and forward-thinking data manager to join our AI Underwriting team. This pivotal role will have you innovating and developing groundbreaking digital underwriting features in partnership with our insurance, data, engineering, and machine learning teams. What You'll Do: • Manage a team of analysts, including training and guidance, establishing clear goals and responsibilities, and ongoing performance management, • Manage the overall budget for underwriting third-party data., • Deliver substantial savings by identifying efficiencies and ways to in-house data services., • Own and drive the product roadmap for data integrations., • Serve as the key business connection for external data vendors., • Negotiate with vendors to receive the best possible pricing., • Collaborate with internal stakeholders to identify and onboard new external data vendors., • Manage the Proof of Concept process for testing and evaluating new data vendors., • Create detailed product requirements for services that leverage data integrations., • Define success criteria for Proofs of Concept and evaluate results in partnership with underwriting., • Prioritize PoCs and provide regular reporting on progress and outcomes to senior leadership., • Oversee vendor performance metrics and usage reporting, using results to inform strategic decisions., • Escalate critical vendor issues and maintain high-level relationships with vendor leadership. What We Need: • Budget Oversight: Proven experience in managing and tracking a data budget, including forecasting, monitoring monthly expenditures, and identifying areas to optimize spending., • Vendor Negotiation: Strong negotiation skills to secure favorable terms with data vendors, ensuring cost-effective solutions that meet business needs., • Relationship Management: Ability to build and maintain strong relationships with external data vendors, ensuring smooth collaboration and service delivery., • API Proficiency: Proficient in using API clients such as Postman to test, run, and troubleshoot API services., • Technical Documentation: Ability to read, understand, and apply API documentation for integration purposes., • Service Evaluation: Capability to assess new data services, including running Proof of Concepts (PoCs) to determine their fit for the company's needs., • Roadmap Development: Experience in developing and maintaining a roadmap for data integrations, aligning with the company's strategic goals and underwriting needs., • Executive Communication: Strong presentation skills to effectively communicate the integration roadmap and progress to executives and other senior stakeholders., • Cross-Functional Collaboration: Ability to work closely with internal stakeholders, including product, engineering, and underwriting teams, to ensure successful implementation of the roadmap., • Data Analysis: Ability to interpret vendor data using SQL or Python to validate performance and support strategic decisions. Note on Fraudulent RecruitingWe have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Next Insurance. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive information via chat, text, or social media, and any email communications will come from the domain @nextinsurance.com. Additionally, Next Insurance will never ask for payment, fees, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via the careers page on our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Next Insurance, please do not provide any personal or financial information. You can find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website (), or you can contact your local law enforcement agency. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position in the location(s) listed. Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education or training. NEXT employees are eligible for our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more. US annual base salary range for this full-time position: $155,000—$185,000 USD Don't meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Description Location: Waltham, MA (hybrid) NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you'll find NEXT. Since 2016, we've helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We're backed by industry leaders in insurance and tech, and we still have room to grow — that's where you come in. Join our AI Underwriting team as a Vendor Data Analyst and play a key role in shaping how external data powers underwriting decisions. This role combines vendor coordination, project management, and hands-on data analysis. You'll research vendors, manage Proofs of Concept, monitor data usage, and triage issues—helping NEXT get the most value from its external data partnerships. What You'll Do: • Research potential new data vendors and prepare supporting materials., • Track and project manage Proofs of Concept, ensuring milestones are met and results are captured., • Retrieve PoC data, perform initial analysis, and summarize findings for review., • Support the contracting process for vendors, coordinating with legal, finance, and vendors for POCs, new contracts, and renewals., • Triage vendor issues as the first point of contact; escalate unresolved problems as needed., • Monitor usage dashboards for fill rates, spend, and anomalies; prepare reports comparing usage to budget., • Own and update vendor documentation, including information from contracts, product catalogs, and performance notes., • Work with internal Product Managers to provide sample queries; run data analysis using SQL and Python. What We Need: • Vendor Support: Strong organizational skills to manage intake, track PoCs, and coordinate across multiple vendor projects., • Data Skills: Ability to work with SQL or Python for data retrieval and analysis; comfort interpreting vendor datasets., • API Familiarity: Understanding of APIs and ability to interpret responses; willingness to learn Postman or similar tools., • Communication: Clear written and verbal skills for summarizing results and coordinating with stakeholders., • Problem-Solving: Ability to triage vendor issues and follow through to resolution., • Documentation: Attention to detail in maintaining accurate vendor records and data usage documentation. Unstoppable Qualifications: • Experience with vendor coordination, procurement workflows, or data operations., • Prior exposure to insurance, fintech, or other regulated industries., • Familiarity with collaboration/documentation tools such as Confluence.Note on Fraudulent RecruitingWe have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Next Insurance. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive information via chat, text, or social media, and any email communications will come from the domain @nextinsurance.com. Additionally, Next Insurance will never ask for payment, fees, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via the careers page on our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Next Insurance, please do not provide any personal or financial information. You can find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website (), or you can contact your local law enforcement agency. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position in the location(s) listed. Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education or training. NEXT employees are eligible for our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more. US annual base salary range for this full-time position: $80,000—$110,000 USD Don't meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Description Location: Boston, MA (hybrid) NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you'll find NEXT. Since 2016, we've helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We're backed by industry leaders in insurance and tech, and we still have room to grow — that's where you come in. Next Insurance is looking for explorers who are filled with curiosity, have the desire to travel the unbeaten path, and realize new heights in providing small business owners with the peace of mind to run their businesses. If you move fast, and are customer-focused and willing to challenge the status quo, Next Insurance might just be your next journey. Want to shape the future of insurance through data science? We are looking for an Analytics Engineer to join the growing data team that has a dedication to democratizing data and thinking analytically about business problems and customer behaviors. The ideal candidate will be able to partner with the business to develop the right data models to support reporting and analytics across the organization. Don't meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. What You'll Do: • Develop, optimize, and maintain robust data models in modern cloud data warehouse environments., • Collaborate with business stakeholders to gather and understand requirements, ensuring data models support business needs., • Implement data models that provide actionable insights and drive business decisions., • Design, build, and maintain ETL pipelines using tools such as Apache Airflow., • Ensure data quality, integrity, and security across all data platforms., • Collaborate with data engineering, data science, and product engineering to support various data initiatives., • 5+ years' professional experience in an Analytics or Data Engineering role., • Experience with Amazon Redshift and its ecosystem., • Excellent data modeling skills in a modern cloud data warehouse environment., • Hands on development experience with data tools and platforms such as Tableau and Redshift or similar., • Knowledge of data governance and data security best practices., • Experience in Agile/Scrum development methodologies., • You've built a data warehouse from scratch., • You can quickly dive deep into a domain area to understand their data and analytics needs., • Familiarity with semantic data models. Note on Fraudulent Recruiting We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Next Insurance. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.Please note, we do not ask for sensitive information via chat, text, or social media, and any email communications will come from the domain @nextinsurance.com. Additionally, Next Insurance will never ask for payment, fees, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via the careers page on our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Next Insurance, please do not provide any personal or financial information. You can find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website (), or you can contact your local law enforcement agency. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position in the location(s) listed. Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education or training. NEXT employees are eligible for our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more. US annual base salary range for this full-time position: $163,000—$188,000 USD Don't meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Customer Success Team At GBG, we don’t just provide products. We deliver valued solutions to help our customers grow their business. This is a unique opportunity to join our Customer Success team at the ground floor and have a direct imprint on how our organization serves as the connection point between our customers, our solutions, and the rest of the GBG organization. We will work together under the guiding principle that healthy customers are growing customers and to achieve that requires: · Understanding our customer’s goals and quantifying how GBG helps achieve them · Demonstrating curiosity in our customer’s needs and their business strategy · Building relationships and engagements across different levels of our customers · Partnering cross functionally within GBG to operate on behalf of our customers · Challenging both our customers and GBG team on new ways to innovate for growth The Role As a Customer Success Manager at GBG, you'll be the strategic partner to a portfolio of clients engaging with them from signature through onboarding, adoption, and long-term value realization. Your role centres on building trusted relationships, driving product engagement, and ensuring customers achieve their business goals through our solutions. You’ll collaborate cross-functionally with Sales, Customer Growth, Onboarding, Product, and Support to deliver a seamless customer experience for a healthy engagement. This includes proactively managing renewals, identifying expansion opportunities, and serving as the voice of the customer to influence internal priorities. Expect a dynamic mix of consultative problem-solving, data-driven insights, and advocacy that turns satisfied customers into loyal champions. What you will do • Responsible for base revenue retention on existing GBG solutions within customer portfolio, • Help design and measure health metrics and implement improvement plans as required, • Build relationships with existing contacts and identify new contacts to deepen engagement, • Uncover new customer challenges and provide Customer Growth counterparts with insight into potential upsell/cross-sell opportunities (CSQLs), • Craft and execute key engagements during the customer lifecycle including business reviews, internal account plans, and renewal engagements, • Proficient in GBG’s solutions and the value they provide across various use cases, • Understand your customer’s needs to guide them through best practice product adoption, • Leverage internal tools to monitor daily volumes to identify any peaks/valleys within current solutions and facilitate appropriate actions and resolutions where needed, • Work with customer support team to understand trends in customer/vertical level commonalities in recurring tickets/issues, • Operate cross-functionally with a wide range of internal teams to address customer needs and issues Skills we are looking for Experience: • Minimum 3+ years in customer-facing roles, including day-to-day account management and senior-level stakeholder engagement., • Proven track record of owning and managing customer meetings, including quarterly business reviews (QBRs)., • Demonstrated ability to develop customer account plans and perform SWOT analysis. Skills & Competencies: • Strong passion for delivering best-in-class customer experience., • Ability to translate data into compelling success stories and actionable insights., • Comfortable working cross-functionally with Sales, Marketing, Product, and Operations in a fast-paced environment., • Proactive mindset for identifying solutions and managing execution to completion., • Interest in product capabilities and applying them to solve customer challenges., • Agility to work in ambiguous situations and apply an entrepreneurial approach to new challenges., • Curiosity to explore innovative methods, including leveraging AI for faster, more efficient customer value delivery. Technical Proficiency: • Familiarity with Microsoft Office Suite, Salesforce, Power BI/Tableau, Gong, and/or Customer Success platforms. Industry Knowledge: • Experience in identity verification, fraud prevention, or familiarity with industries such as gaming, banking, fintech, lending, insurance, retail, or technology. Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Job Description Rebet is a cutting-edge social "sportsbook" that revolutionizes play-for-fun sports predictions by integrating them into a social gaming environment. With a unique blend of promotional play and loyalty rewards, we offer sports enthusiasts a dynamic platform to earn prizes while participating in sports games! We create a social atmosphere throughout the application by allowing users to bet directly against one another and enjoy a full scale social media platform! We're looking for a dedicated and enthusiastic Customer Support Representative to join our team in Boston. In this role, you'll be the first point of contact for our customers—providing helpful, timely, and friendly support across multiple channels. If you're a great communicator with a passion for helping others, we'd love to meet you. What You'll Do • Respond promptly to customer inquiries via email and live chat, • Provide accurate information about our products and services, • Assist customers with troubleshooting and resolve issues effectively, • Document customer interactions and maintain detailed records in our system, • Collaborate with the team to improve service and customer satisfaction, • Follow company procedures while delivering high-quality supportWhat You Bring, • Experience in customer service, call center, or office environments (preferred), • A client-first mindset with excellent verbal and written communication skills, • Strong English proficiency, • Day Shift, • Night Shift

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Customer Success Team At GBG, we don’t just provide products. We deliver valued solutions to help our customers grow their business. This is a unique opportunity to join our Customer Success team at the ground floor and have a direct imprint on how our organization serves as the connection point between our customers, our solutions, and the rest of the GBG organization. We will work together under the guiding principle that healthy customers are growing customers and to achieve that requires: • Understanding our customer’s goals and quantifying how GBG helps achieve them, • Demonstrating curiosity in our customer’s needs and their business strategy, • Building relationships and engagements across different levels of our customers, • Partnering cross functionally within GBG to operate on behalf of our customers, • Challenging both our customers and GBG team on new ways to innovate for growth The Role As a Customer Success Operations Manager, you will be the straegic and operational backbone of the Customer Success team. You’ll optimize systems, processes, data, and technology to enable our Customer Success Managers (CSMs) to focus on building strong customer relationships. You’ll drive automation, manage the internal CS tool tech stack, analyze customer health data, and design workflows that improve team productivity, consistency, and retention outcomes. This role is ideal for someone that enjoys working cross-functionally and who thrives at the intersection of strategy, systems, and scale. What you will do • Own and optimize the Customer Success tech stack (e.g., CS platform, Salesforce, etc.), • Design and implement scalable processes that support CSM workflows and customer lifecycle management, • Develop and maintain dashboards and reporting to monitor customer health, churn risk, and engagement, • Partner with cross-functional teams to align CS Ops initiatives with broader business goals, • Automate routine tasks to increase CSM efficiency and reduce manual work, • Support onboarding, training, and enablement of CSMs on tools and processes, • Lead initiatives to improve data quality, segmentation, and actionable insights, • Track and report on KPIs related to retention, expansion, and customer satisfaction Skills we are looking for • 3+ years of experience in Customer Success Operations, Revenue Operations, or a related field within a SaaS or technology environment., • Advanced proficiency in Salesforce and ServiceCloud, with hands-on experience configuring workflows, dashboards, and automation to support CS teams., • Demonstrated success in designing and scaling operational processes that improve efficiency and customer outcomes across teams or regions., • Strong analytical skills, with 2+ years of experience in data visualization and reporting using tools such as Tableau, Power BI, or advanced Excel (pivot tables, VLOOKUP, macros)., • Proven track record of managing cross-functional projects, including stakeholder alignment, timeline management, and delivery of measurable results., • Experience supporting CS teams with tools, insights, and playbooks that drive adoption, retention, and expansion., • Ability to translate business needs into scalable operational solutions, including system enhancements, process improvements, and reporting frameworks., • Comfortable operating in fast-paced, ambiguous environments, with a bias for action and continuous improvement., • Excellent written and verbal communication skills, with a proactive, solution-oriented mindset and the ability to influence across levels. Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Job Description Job Type: Full Time Hours: M-F 8-6 Sat 8-1 Salary: $17.00 Hourly About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year. About the Position: AnswerNet is looking for Massachusetts-based, remote, quality, and customer experience-oriented, enthusiastic team members who will support electric and natural gas utility customers. In this role, you will utilize your expert product and company knowledge to deliver a “wow” factor! Representatives will assist our customers by owning the consumer’s journey, handling inquiries and concerns, and seeing them through to resolution via omnichannel support (phone, email, chat, SMS). In addition to record-keeping and database maintenance, Representatives will primarily assist residential and small business customers with energy efficiency and decarbonization initiatives. Representatives will make and place calls to and from customers using a PC-based softphone with a headset. Our ideal candidates are empathetic, patient, professional, and passionate communicators, both orally and in writing. Our most effective Representatives can put themselves in the callers’ shoes and assist as necessary. An extensive paid training program will equip you with the knowledge necessary to effectively assist customers. Responsibilities include, but are not limited to: ● Primary roles are to verbally assist callers or support customers via chat, email, and SMS with product warranty support, product inquiries, and troubleshooting ● Support customers via voice, chat, email, and SMS ● Become fully trained and maintain a complete understanding of the call handling processes, procedures, and call requirements ● Document all call activity accurately in the client systems with complete and thorough notes ● Identify the needs of the customer, clarify information, and provide accurate answers to the customer’s issues or concerns ● Attend client training sessions ● Requirement to diligently log into the UKG system, Contact Center tools, and websites as required Call Service Associate Skills/Qualifications: ● Must possess excellent written and verbal communication skills ● Have a high level of compassion for callers, have the skill to use key phrases to show empathy, and a desire to de-escalate distressed callers ● Must have good interpersonal skills to enable an easy conversation flow with customers ● Must learn and maintain knowledge of customer relationship or customer service practices, mistake-free ● Flexibility in role/job function changes and shift to meet customer requests and demands ● Skilled at typing, data capture, and entry using proper grammar and correct spelling ● Must be able to multitask and manage time properly and effectively ● Must be able to adapt to different situations and individuals ● Willing and able to work 8-hour shifts using a computer with keyboard, using two monitors, and a headset with a microphone ● Must be comfortable handling back-to-back calls ● Be dedicated to working the schedule provided. Absences are not tolerable. ● Must be acceptable to have calls monitored and/or recorded, and understanding that agent activity is closely monitored using call center technology to ensure call quality exceeds the client's needs. ● Must be capable of reading from scripts ● Pre-Hire Assessments include, but are not limited to, passing a typing, spelling, grammar, listening, and comprehension test. Technical Requirements: • A Windows PC is required, running Windows 10 (no MacBooks or Chromebooks), • 8 GB of RAM, minimum, • Dual-core processor, minimum, • USB wired headset, • Wired internet connection with a minimum internet speed of 80/15, • Cannot use satellite, hotspots, MIFI devices, wireless AC wall plug-in extenders, repeaters, boosters, and/or pods, • Dual monitors Hours of Operations / Schedules: ● 8:00 AM – 6:00 PM Eastern Prevailing Time, Monday through Friday; Saturdays 8:00 AM – 1:00 PM Eastern Prevailing Time ● 40 hours per week is required. Schedules are subject to change based on the client’s needs. ● Paid 15-minute breaks are provided for 4-hour shifts ● 30-minute unpaid lunches Language: ● English as a primary language ● Bilingual speakers encouraged to apply Experience/Job Requirements: ● At least 1 year of work experience in a call center/customer service environment is required ● Experience with utilities, energy efficiency, and decarbonization is preferred, but not required. ● High School Diploma or equivalent is required ● Applicants must type a minimum of twenty-five (25) words per minute ● Applicants must have a quiet place to work with no interruptions ● Applicants must successfully pass a pre-employment drug test and background/criminal check ● Applicants must agree to and sign a code of ethics and confidentiality and compliance documents

Job Description REPORTS TO Senior Director of Crisis Programs MANAGEMENT RESPONSIBILITY FOR Youth Services Coordinator Hey Sam Text Coordinators Hey Sam Volunteers OES Volunteers Other Support Staff ABOUT THE POSITION The Manager of Text Operations is responsible for the leadership, coordination, and success of Samaritans' two text-based support services: Hey Sam, a peer-to-peer texting service for people up to 24 years old, and Samaritans Online Emotional Support (OES), a 24/7 text-based crisis service. This position plays a critical role in ensuring program quality, volunteer and staff support, and data-driven decision-making. The Manager will supervise a team of frontline staff and volunteers, oversee technology platforms, manage scheduling, and ensure accurate data reporting to sustain and grow both programs. The Manger of Text Operations will work with the Sr. Director of Crisis Programs to ensure that clinical best practices are implemented on Hey Sam and OES. KEY RESPONSIBILITIES Program Management & Supervision • Oversee daily operations of both Hey Sam and OES texting services, • Monitor and maintain technology platforms (e.g., messaging systems, scheduling tools), • Maintain policies, protocols, and workflows specific to text-based crisis services, • Provide supervision to individual reports, • Hold weekly team meetings for Hey Sam staff, • Oversee staff and volunteer schedules of both Hey Sam and OES texting services, • Interview, hire, and train text service staff and volunteers, • Conduct regular quality assurance reviews of text conversations, • Identify training needs and deliver feedback to staff and volunteers, • Support implementation of best practices in crisis intervention, • Cover text shifts as needed to maintain service continuity Reporting & Compliance • Identify, prepare reports and present key metrics associated with OES operations, • Use data insights to inform improvements in service delivery KEY QUALIFICATIONS & CHARACTERISTICS • Minimum 2 years of supervisory or program management experience, • Experience in crisis intervention, mental health, or related support services, • Knowledge of the field of suicide and suicide prevention preferred, • Experience working with youth or peer support programs, • Knowledge of texting or chat-based mental health services, • Adept at interacting with others in person, over the phone, on zoom, or via email, • Ability to work with sensitive information and maintain confidentiality, • Proficiency in Word, Excel, and PowerPoint required, • Experience with Salesforce preferred SPECIAL REQUIREMENTS • Participates in the On-call rotation, • Support and attend Samaritans key fundraising events, • Other duties as assigned by supervisor SALARY & BENEFITS The salary range for this position is $72,000.00– $86,000.00 annually and will be determined based on experience and skill set. ● Employer matched 401(k) Plan (Safe Harbor Match- 100% up to 3%, plus 50% from 3-5%) Short and Long-Term Disability coverage as well as Life Insurance- Premium paid by Samaritans ● Life Insurance coverage on individual employee benefit up to a maximum of $100,000 ● Health (85% of premium covered by Samaritans for individual plan), Dental (90% of premium covered by Samaritans for individual plan) and Vision insurance – 100% paid by employee ● Healthcare FSA and Childcare DCA, Commuter Benefits and Employee Assistance Program ● Paid Family Medical Leave benefits- Premium paid by Samaritans ● Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days) ● 14 paid holidays per calendar year ● Hybrid work schedule (2 days required in office/week) plus 6 fully remote work weeks ● Mileage Reimbursement: provided for work-related travel to off-site trainings, conferences, and meetings ● Annual $300 professional development budget **Out of state applicants will be required to relocate to Massachusetts within three months of employment and also work the same hybrid schedule as all employees. ABOUT SAMARITANS Samaritans, Inc. is the leading suicide prevention organization in Massachusetts, providing lifesaving services 24 hours a day, 7 days a week. Samaritans envisions a world without suicide. Our mission is to prevent suicide and offer hope and support to those affected. For nearly 50 years, Samaritans volunteers – selected, trained and supported by a dedicated professional staff – have provided compassionate and non-judgmental support, free of charge, to callers through its Helpline, and now to texters as well. This growing organization provides prevention, intervention, and postvention services that make our communities healthier and happier, and reduces the stigma associated with suicide and mental health concerns. We provide a working environment that celebrates the positive lifesaving work that occurs here each and every day. Samaritans works to prevent suicide and support those who have lost someone to suicide throughout Greater Boston and MetroWest Massachusetts. Our services are free, confidential, and nonjudgmental. We are located in downtown Boston. Samaritans is an Equal Opportunity Employer. To learn more about Samaritans, please visit: HOW TO APPLY *Applications that are missing a resume or cover letter may not be considered Disclaimer: During the course of the interview, we may inquire about sensitive topics, including the applicant's connection to suicide. We approach these questions with the utmost respect and understanding, recognizing the potential emotional impact they may have. Participation in answering such questions is entirely voluntary, and applicants are encouraged to skip any inquiries that they find uncomfortable. The purpose of these questions is solely to gather relevant information for the assessment process, and all responses will be handled with confidentiality and sensitivity. If at any point an applicant feels distressed or uncomfortable, they are encouraged to communicate their concerns to the interviewer or withdraw from answering specific questions. Job Posted by ApplicantPro

Job DescriptionAbout LogRocket Founded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity. We've already attracted an elite roster of over 2,800 customers including ClassPass, Capital One, Cisco, and Rippling, just to name a few. Our focus is on building software with care and craftsmanship and our engineering blog posts offer a taste of that. Backed by top investors such as Matrix Partners, Battery Ventures, and Delta-V Capital, we've raised $55M in funding and we're eager to bring talented people on board to support our growth. We're on a mission to improve society's experience with software - and that's where you come in. We’re expanding our Sales team to drive the continued interest in both our current product’s expansion and our new products. As a Sales Development Representative (SDR), you'll prospect, qualify, and generate opportunities to support the overall growth of the business. LogRocket provides ongoing, one-on-one training and coaching so you can quickly join the ranks of our world-class Sales team! About You • No tech experience? That’s okay - we’ll teach you everything you need to know!, • Self-starter who can multitask and adapt to changing situations, • Excellent written and verbal communication skills, • Ability to influence others, • Ability to create a sense of urgency, • Driven and dynamic personality - you’re in sales, after all!, • Research and understand LogRocket’s potential customers as they come inbound or are targeted with outreach, • Leverage LogRocket’s full suite of tools (including LogRocket itself) to send the right message at the right time via email, phone, LinkedIn, intercom, and more, • Be the driving force behind LogRocket’s lifecycle automation, • Create testing strategies to improve existing and new processes, • Generate qualified opportunities for the commercial sales team to convert and close, • Consistently exceed monthly, quarterly and yearly meeting held and other goalsBenefits & Perks, • Extensive health, dental, and vision benefits, • Open vacation policy - we all work hard and take time for ourselves when we need it, no strings attached, • Three months of fully-paid parental leave to any employee welcoming a child into their home, • 401k and commuter benefits, • Generous stock options - we all get to own a piece of what we’re building, • Regular team outings and activities, • Flexible working hours and location, • Monthly employee gifts

Job Description Brilliant Earth - Retail Sales Manager - Edina, MN Position Overview: The Retail Sales Manager for our Edina, MN location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The Customer Experience team members efficiently and effectively execute a personalized showroom experience with our fine jewelry customers. As the team’s manager, you will foster an environment of partnership & positivity, bias toward action, and commitment to the customer. The Retail Store Manager assists in leading the team to achieve and exceed sales and customer experience goals, directly impacting the growth of the company and the individual team members. We are searching for a motivated and dedicated team leader to drive success. The ideal candidate will be able to work a full-time schedule of Tuesday - Saturday. This role is in person at our Edina, MN showroom location. Key Responsibilities: • Assist in the recruitment and management of a Customer Experience team in a fast-paced environment, focused on achieving sales targets, team KPIs, and providing a luxury experience to all customers., • Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service., • Create memorable and personalized experiences for Brilliant Earth customers by guiding customers through purchasing decisions, such as diamond options and custom designs., • Respond to customer inquiries over phone, email and live chat, and ensure that high standards are upheld by the team., • Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment., • Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies and procedures., • Problem-solve customer experience escalations, in partnership with operations and customer care, ensuring the best possible experience for all customers., • Partner with Workforce Operations Analysts to create and maintain a team schedule to provide coverage for all necessary duties and appointments., • Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews., • Must have experience managing people in retail or direct-to-consumer sales, store leadership or keyholder experience a plus, • Must demonstrate a proven track record of recruiting and growing high-performing and accountable teams, • BA degree or equivalent preferred, • A true passion for helping people and creating positive customer service experiences, • Highly organized with focus on execution, problem-solving, and improving processes, • Motivated self-starter with high efficiency work style, while maintaining attention to detail, • Excellent written and verbal communication, • Ability to think critically and adapt quickly in a flexible environment, • Exceptional time management skills and accountability, • Team player with the ability to work collaboratively to achieve business goals, • Robust CRM software experience, • Entrepreneurial spirit / self-starter, • Commitment to respect and inclusion in the workplace At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with Customer Experience leaders! More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . 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Job Description Role Description The Registered Client Associate is a forward facing member of the Moors & Cabot team with a mission to competitively deliver the highest quality service to clients in order to help them achieve their financial goals. This role is an integral part of the client/financial professional relationship as well as a valuable partner in the success of the branch. This position exemplifies Moors & Cabot’s core values of Integrity, Service is Personal, One Team, Communication and Initiative by communicating with clients, providing a personalized experience, and problem solving. By facilitating these interactions and being an active, collaborative, and engaged employee, this role provides room for growth, career development, and advancement opportunities. This in-office full-time role reports to the Branch Manager with additional feedback gathered from the assigned Financial Professionals (FPs). Working hours are Monday - Friday 8:30 AM to 5:00 PM EST. This position is eligible for our hybrid work arrangement with a minimum of 3 days/week in the Boston office and 2 days remote. Role Responsibilities Client/Financial Professional Team Duties (70%) * Directly communicate with clients to service their account requests or concerns via phone, email, or other mediums * Plan and arrange client meetings * Document and execute money moves - trades, deposits, ACH, wires, withdrawals, rollovers, etc. * Complete data entry for MoneyguidePro plans and assist with Riskalyze questionnaire completion * Assist with new account openings and maintain contact with new clients to verify account information, beneficiary designation, address changes, etc. * Assist with new financial professional transition when assigned * Service advisory accounts, as applicable * Maintain working relationships with other business functions to ensure seamless business practices and troubleshoot problems when they arise * Compliance, Operations, IT, Strategic Initiatives, Training Center, etc. * Research client portfolios as assigned and as experience is gained remain knowledgeable about financial markets * Determining client needs through service to initiate opportunities for Financial Professionals * Maintain open communication with assigned FPs to discuss financial opportunities and develop client financial plans as directed * Collaborate with Marketing to assist with financial professional marketing strategies and initiatives * Contribute to Client Associate RingCentral chat to share knowledge with others * Assist with other branch coverage when needed * Adhere to and keep up to date on Compliance and firm policies and participate in firm sponsored training * Ensure and maintain good standing with all FINRA/SEC rules and regulations including licensure and continuing education requirements, if applicable Office Administrative (20%) * Maintain and organize client files including documentation of client interactions within Redtail CRM * Utilize DocuSign and DocuPace for form signature, distribution, and documentation * If the branch does not have a designated mail clerk, collect, distribute, and send branch mail * Contribute to the upkeep and image of the branch brand * Greet clients, stock kitchens, maintain cleanliness, etc. * May be asked to help facilitate firm wide initiatives or events at local branch * Provide administrative support to assigned Financial Professional(s) and Branch Manager as needed * Other duties as assigned Other (10%) * Take initiative in career growth by enrolling in Google Classroom courses and provided development opportunities * Compile monthly reports for assigned client/financial professional teams * Submit monthly expense reports to provide accurate P&L data * Be an active culture carrier within teams and contribute to a positive team morale Key Measurements * Ability to integrate into Financial Professional(s)’ business and build rapport with clients * Accomplishment of annual organizational, team and personal goals as communicated by management * Revenue growth for the Financial Professional(s)’ business as well as overall growth for the firm * Activity volume measured from communications, workflow items, adoption of new tools and professional development courses Minimum Requirements * 3-7 years of relevant experience * Associate Degree in Business, Finance, or related field * Series 7 and 66 (63/65) licensed * Confident in using Microsoft Office Suite and Google Suite * Competent using Concur, RBC, AOS, RedOak, Wealthbox * Comfortable taking initiative and being part of a team * Ability to sit for long periods of time and lift at least 10 pounds * Competent in the following Knowledge, Skills, and Abilities: * Customer Service * Math * Clerical Work * Reading, Writing, and Oral Expression * Active Listening * Critical Thinking * Social Perceptiveness * Coordination * Time Management * Deductive and Inductive Reasoning * Empathy * Selective Attention * Time Sharing * Memorization * Initiative * Persuasion * Negotiation Preferred Requirements * Bachelor’s Degree in Business, Finance, or related field Compensation and Benefits * Salary commensurate with experience * Total Rewards Benefits Package: * Medical, Dental & Vision * Short Term Disability, Long Term Disability, Life Insurance, and optional Supplemental Life insurance for employee, spouse, and dependents * 401k plans with yearly match * Flexible spending accounts * Identity Theft Protection insurance * Critical Illness and Accident insurance plans * PTO: vacation, personal days, sick time, and volunteerism day to encourage community involvement About Us Since its founding in 1890, Moors & Cabot and its people have defined the meaning of financial services. The firm has participated in the retail sale of stocks and bonds to individuals and the institutional sale of stocks and bonds to most of Boston's money management firms. In addition to specializing in wealth management through full service registered representatives, Moors & Cabot offers investors additional investment tools such as cash management accounts, retirement planning, mutual funds, annuities and other insurance products. Moors & Cabot is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We utilize the Department of Homeland Security’s employee authorization program, E-Verify. E-Verify confirms employment eligibility by comparing the employee's Form I-9 information entered in E-Verify by the employer with the information in records available to SSA and/or DHS.

Job Description Our mission is to improve the performance of athletes and teams, which we do by engineering the premier technology platform for sport. We've been at the forefront of sports technology and science since 2006 - we don't just work in the sporting industry, we are actively changing its future. Our solutions are designed to help athletes and coaches "play smart" in a world where 1% can literally mean the difference between winning and losing. We work with over 4,600 teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes' health, game-day readiness, and performance, as well as in-game tactics. Our solutions include video analytics and athlete monitoring solutions, and we are passionate about helping sports organizations at all levels to better scout, recruit, teach, and win. WE WANT PEOPLE WHO ARE PASSIONATE ABOUT ACCOUNTING IN A HIGH-GROWTH INDUSTRY We're seeking a proactive, Spanish-speaking, Accounts Receivable Coordinator who thrives on continuous improvement and is eager to contribute to a dynamic, fast-evolving company. Based in Boston, you'll play a key role in supporting our North American operations by managing customer invoicing and cash application with accuracy and efficiency. Your work will help ensure seamless financial processes across the region. WHAT YOU'LL DO • Review sales orders against contracts to ensure accuracy and alignment with agreed terms, • Process customer invoices and credit memos through NetSuite ensuring adherence to established policies and procedures., • Maintain customer tax records through Avalara to ensure tax compliance across invoices and credit memos., • Process daily cash receipts in NetSuite, maintaining the Accounts Receivable ledger by customer., • Prepare daily deposits, including check, ACH, credit card and wires., • Research and process customer claims of invoice payment., • Research and process chargebacks, returns, and bad checks., • Respond to Accounts Receivable inquiries via phone and email, providing timely and professional follow-up, • Support the collections team in securing full and timely payments in accordance with invoice terms, • Professional working proficiency in both Spanish and English (C1/Advanced preferred), • Experience in a similar Accounts Receivable role, with an understanding of core responsibilities, • Basic understanding of accounting principles, including income statement, balance sheet, general ledger, • Experience with NetSuite or another large ERP system is a plus, • Proficient in Microsoft Office, with strong Excel skills, • Desire and ability to work in a flexible, fast-paced & entrepreneurial environment, • Ability to manage multiple priorities and perform tasks with minimal supervision, • Strong attention to detail; excellent organisational and communication skills, • Demonstrated ability to maintain confidentiality regarding customer information, • We have amazing people. We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life., • We encourage our people to have constructive, open and honest communication in order to make Catapult extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers., • Our workforce spans more than 20 countries, you'll have the opportunity to work across multiple nationalities and cultures, and build your global awareness and capability Whether you're interested in sports or not, you'll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet! Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance. Our priority is to find the brightest talent that can add to our team culture, those who actively contribute and who are excited about what they do. All offers of employment are subject to Catapult's positive prehire check. To find out more, please contact the Talent Partner for this role.