Trabajos Host & Hostess en Cambridge, MassachusettsCrear alertas

Job DescriptionBenefits: • Dental insurance, • Employee discounts, • Health insurance Job Description: The Host/Hostess schedules reservations, answers telephone, seats customers, clears and sets tables, following established guidelines, procedures, and policies as prescribed by company standards. He or she interacts with guests and staff in a cordial, efficient, and professional manner and helps with preparing to go orders, side work, and cleaning duties. The ideal candidate for this position has a high school diploma or high school equivalency diploma and at least one year of experience in a restaurant setting. Good speaking and written communication skills, good time management skills, and professional dress, speech, and behavior are all required for this position. Responsibilities: • Manages customer reservations and greets and seats customers in a warm, sincere, and helpful manner, • Operates the hosting software system and other required equipment, • Ensures that work areas are clean and that equipment, tools, and supplies are properly stored, • Helps bus and set tables and performs side-work and cleaning duties as neededQualifications:, • One year of relevant experience, • Helpful attitude and friendly demeanor, • Good communication skills, verbal and written, • Able to work days, evenings, weekends, and holidaysBenefits:, • Employee Discounts, • Employee Recognition Program, • Opportunity for growth within the company

Job Description Summary The Host/Hostess will be integral in helping to set the hospitality standard for our locations. They will warmly greet all our guests, take bookings, set the example for providing superior customer service to our guests, and foster a fun environment. In addition, they may be required to assist with some administrative tasks, and will need to retain a flexible mindset toward the role. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Provide warm, friendly and immediate greeting to SPiN guests. Ensure that guests are quickly and efficiently directed to their court, table or VIP room., • High level of organization and sense of urgency required., • Possess computer proficiency and the ability to assist with various paperwork, accounting needs and limited back office functions., • Take reservations, answer queries in a positive, knowledgeable way., • Work with other lead staff in managing guest requests and issues to ensure a positive experience that exceeds guest expectations., • Supervise host/hostess staff; promote teamwork and efficiency., • Exemplary communication and interpersonal skills., • Excellent telephone manner., • Ability to remain calm and positive under pressure and in stressful situations., • Computer knowledge required. I acknowledge that I have read this job description and I understand all the job duties and responsibilities contained herein. I acknowledge that I am able to perform the essential tasks as outlined with or without reasonable accommodation. I understand that my job may change on a temporary or regular basis according to the needs of the company without it being specifically included in the job description.

Job Description A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city. Position Summary Restaurant Hosts/Ushers are responsible for delivering consistently exceptional guest experiences to guests of City Winery. The Host serves as the first and last point of contact throughout the guest experience and is responsible for greeting guests while entering and departing the location, handling inquiries and reservations, and supporting in other areas of the operation as needed. Overview of Responsibilities · Provide positive guest experience including greeting, conversing with, and thanking departing guests · Escort guests to seats and set them up for a pleasurable dining experience based on appropriate floor plan · Accommodate guest requests while seeking management approval when appropriate · Manage all call-ins and walk-in inquiries, directing to appropriate departmental contacts or taking messages and communicating to such departments as necessary · Ensure all dining areas are tidy, presentable, and in safe condition and set up/rearrange/breakdown dining room for service accordingly · Manage miscellaneous day-to-day communications, including but not limited to, voicemails, emails, deliveries, and reservation calls and communicate any important reservations/guest inquiries · Maintain all reservations/seating through designated system · Provide guests with accurate wait time estimates during busy periods · Perform necessary opening/closing tasks · Rotate seating between different stations to ensure even workloads for waitstaff · Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant · Maintain menu knowledge, including ingredients, preparation methods, and allergen information and communicate this information tableside to guests · Maintain organized, clean, and safe work areas always · Attend training, tastings, meetings, as needed · Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance. · Perform all other reasonably assigned duties Minimum Qualifications ● 1+ years’ experience as a Host in a fast-paced, high-volume service environment and/or equivalent relevant experience ● Strong work ethic, team player, and exceptional guest service skills ● Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit ● Effective communication and interpersonal skills with a proven ability to build positive relationships with people in the scope of employment ● Aptitude to resolve problems ● Ability to execute professional guest service experience ● Ability to handle all guests with composure and hospitality ● Polished presentation ● Ability to work both independently and in a team environment ● Must be fluently literate in English including ability to read, write, communicate, conduct basic business-related mathematics, and able to accurately function a POS ● Ability to work a flexible schedule including days, nights, weekends, and holidays ● Ability to perform physical requirements of the role including standing/walking for the entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs. About Us Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award winning, locally produced wines. But there's more to us than that we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life. City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of topnotch events & experiences. We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law. We use eVerify to confirm U.S. Employment eligibility.

Job Description We’re more than just a team – we’re a community dedicated to making a difference every day. At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team. Apply today and build a career that inspires you! The Host / Hostess safely and efficiently provides excellent customer service with a smile! We want our guests to feel good about their dining experience so that they will tell others and become a loyal customer. We expect and encourage you to go out of your way to talk to guests and find out what their needs are before they have to ask you. Join a Team that Puts Your Well-Being First! At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction. Here’s how we show our commitment: • Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way., • Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve., • Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance., • Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!, • Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally. Responsibilities • Welcome guests warmly upon arrival, acknowledge them by name if possible, and thank them for choosing our restaurant., • Manage the flow of guests by taking names, managing reservations, and estimating wait times, and communicate delays or special requests to guests with courtesy and professionalism., • Escort guests to their tables, provide menus, and assist with seating arrangements to accommodate parties of varying sizes and preferences., • Answer phone calls and inquiries from guests regarding reservations, availability, and dining options, and assist with booking and confirming reservations as needed., • Maintain an organized and up-to-date reservation book or system, record guest preferences and special requests, and communicate relevant information to the service and kitchen staff., • Coordinate with the kitchen and service teams to ensure timely seating and efficient turnover of tables, while maintaining a welcoming and comfortable atmosphere for guests., • Provide information about the restaurant, including menus, specials, promotions, and amenities, and answer questions about ingredients, dietary restrictions, and meal preparation methods., • Anticipate guests' needs and preferences and provide proactive assistance and recommendations to enhance their dining experience., • Address guest concerns or complaints promptly and courteously, and escalate unresolved issues to the management team for resolution.