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Job Description The customer support specialist is responsible for being a product-at-large expert who maintains the frontline of technical and customer service for cyclist enthusiasts with potential to learn other merchandise. Main Essential Duties and Functions of Job Position (but not limited to): · Fields inbound channels (phone, email, chat, messenger) and answers consumer questions and solves issues in a timely and professional manner. · Troubleshoots product issues and handles warranty claims and RA processes. · Identifies opportunities to generate additional revenue through up-selling or ongoing marketing promotions. · Utilizes multiple software platforms, including Navision software for order entry and ZenDesk customer support, to document orders and consumer contracts. · Organizes and maintains all required records and documentation as required by internal processes and procedures. · Works with shipping and production departments for timely and efficient shipping or products. · Assist CS manager with written documentation, response generation, and other knowledge based written materials as requested. · Maintains professional demeanor during all interactions with customers and co-workers. · Provides suggestions for improvement of department. Minimum Qualifications: · High school diploma or equivalent preferred · Prior customer service experience, preferably in a call center environment · Professional communication skills, written and verbal · Ability to learn and remember technical product information · Ability to remain calm to excel in fast-paced environments · Highly organized with good follow through · Proficient in MS Word, Excel, and Outlook Physical Requirements: · Must be 18 years or older and eligible to work in the US · Must be able to read, write and speak English · Must pass a Background Check What We Offer! • Healthcare Benefits (Health, Vision, Dental), • HSA dollar for dollar match, • 10-15 Paid Holidays Off, • Short/Long Term Disability 100% Company Paid, • Life Insurance 100% Company Paid, • 401K CA Global is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All applicants are subject to a background screening. Company DescriptionC+A Global is a world-class brand builder and licensee, driving the innovation and growth of some of the world’s biggest and most beloved consumer products from HP, Kodak, Saris, Zink, Flowtron, Nickelodeon, Mattel, and more. Headquartered in Central Jersey with locations across the globe, C+A Global uses customer feedback, reviews, and technological advances to gain market share in highly competitive categories. As one of the leading e-commerce retailers with 20+ years of experience and 200+ products in development at any given time, C+A Global knows what it takes to get a brand off the shelf and into consumers’ hands.C+A Global is a world-class brand builder and licensee, driving the innovation and growth of some of the world’s biggest and most beloved consumer products from HP, Kodak, Saris, Zink, Flowtron, Nickelodeon, Mattel, and more. Headquartered in Central Jersey with locations across the globe, C+A Global uses customer feedback, reviews, and technological advances to gain market share in highly competitive categories. As one of the leading e-commerce retailers with 20+ years of experience and 200+ products in development at any given time, C+A Global knows what it takes to get a brand off the shelf and into consumers’ hands.

Up to $45K per year - As a Customer Support Specialist at Fabric Health, you will: Provide exceptional customer service to Fabric Health clients by promptly responding to inquiries via phone, email, and chat; Maintain a high level of product knowledge and stay updated on any changes or updates; Util

Competitive pay - As a Client Support Specialist at Baylor Genetics, you will: Communicate effectively with clients via phone, email, and chat to provide exceptional customer service; Collect and document client information accurately and efficiently to ensure prompt resolution of inquiries; Utilize

Up to $45K per year / Healthcare benefits / PTO / Equipment provided - As a Customer Support Specialist at Alt Legal, you will: Provide exceptional customer service to clients through various channels such as phone, email, and chat; Be knowledgeable about our products and services in order to effect

Competitive pay / Flexible hours / Healthcare benefits / 401k / PTO - As a Customer Experience Associate at Origin, you will: Provide exceptional email, chat and phone support to our members and planners, nurturing long-lasting relationships; Ensure adherence to our Service Level Agreements (SLAs) f

Up to $24 per hour / Medical, dental & vision / 401k match / PTO / 4 day work week - As a Customer Support Coordinator at Jabra Hearing, you will: Manage and respond to customer inquiries and concerns via phone, email, and chat; Provide excellent customer service by actively listening and addressing

Up to $23 per hour / Healthcare benefits - As a Customer Experience Specialist at Archive Resale, you will: Respond to a high volume of customer inquiries via email and chat with empathy and accuracy; Resolve support issues such as order questions, returns, account problems, and listing errors; Main

Job Title: Work From Home Customer Service Representative.As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance.You will provide support through various channels, including phone, email, and chat, to resolve customer in

K+ per year / Healthcare benefits / PTO - As a Customer Support Associate at Pomelo Care, you will: Provide excellent customer service to clients via phone, email, and chat; Troubleshoot and resolve customer inquiries and complaints; Maintain accurate records of customer interactions and transaction

As a Customer Support Rep at ECP, you will: Provide exceptional customer service to clients via phone, email, and chat; Answer incoming inquiries and troubleshoot issues efficiently and accurately; Maintain a high level of professionalism and empathy while addressing customer concerns; Utilize compa

Competitive pay - As a Customer Support Rep at Entrepreneur Babes, you will: Respond to customer inquiries and concerns in a timely and professional manner; Communicate with customers through various channels such as email, phone, and chat; Provide product information and support to customers; Troub

Call Center / Remote] - Anywhere in U.Up to $19 per hour + bonuses / Health, dental & vision / 401k matching / PTO / Equipment provided / Paid training - As a Customer Service Rep at Foundever, you will: Provide exceptional customer service to clients via phone, email, and chat support; Troubleshoot

We are seeking a friendly, patient, and professional Remote Customer Service Representative to handle customer inquiries and provide basic support across phone, email, or chat. Customer Service Representative (Remote Position). Reliable, respectful, and customer-service oriented.

Conduct tax interviews with clients and support do it yourself online tax clients through virtual tools (i. Tax planning and audit support experience. Inspire confidence in our clients with your ability to communicate complex tax situations concisely via phone, email and chat.

Competitive pay & benefits - As a Customer Support Specialist at Atarim, you will: Communicate with customers via email and chat to provide outstanding support and resolve any issues they may have; Maintain accurate records of customer interactions and transactions; Utilize problem-solving skills to

Customer Service / Remote] - Anywhere in U.Up to $80K per year / Benefits - As a Customer Support Specialist at Runway, you will: Provide exceptional customer service through various communication channels such as phone, email, and live chat; Respond promptly and professionally to customer inquiries