Houston
Job Description Why The Morgan Group? At The Morgan Group, we are more than our 70+ multifamily properties — we are a community built on people. We believe in treating everyone with respect and dignity, from our team members and partners to our residents, clients, subcontractors, and vendors. We strive to foster an inclusive environment where every idea, perspective, and contribution is valued, and where everyone feels heard and appreciated. Our Core Values are the foundation of our success — they guide how we hire, reward, and evaluate every member of the Morgan team. Morgan Core Values We are Self-Starters * * • In it to win it, • We take initiative, • We are team players, • We are inclusive, • We are reliable, • We seek excellence, • We learn from our mistakes, • We strive to improve, • Embrace challenges & be optimistic, • We are resilient, • Choose positivity, • Do the right thing, • We are honest and have high integrity, • We make good decisions, • Advancement opportunities, • Training, • Low-cost Medical, Dental, Vision, • Flexible Spending Accounts (Medical, Limited Purpose), • Health Savings Account, • Voluntary Life Insurance, • Long-Term Disability Insurance, • Company Paid Life Insurance, • Company Paid Short-Term Disability Insurance, • 401K (Traditional & Roth) with Company Match, • Employee Assistance Program, • Paid Time Off plans including:, • Vacation, • Sick, • Floating Holiday, • Bereavement Leave, • Holiday Schedule, • Referral Bonus Program Joining Morgan Group means more than just a job — it’s a chance to learn, grow, and build a career you’re proud of. From property management and maintenance to construction and development, we provide the tools, training, and team support to help you reach your full potential. What You'll Do Duties and responsibilities • Manage the community’s concierge suite and welcome residents, prospective residents, vendors, community staff and contractors when they come in, • Provide exemplary and timely customer service to residents, pets, and community staff, • Keep the concierge suite clean, organized, well stocked and inviting for resident interaction, • Assist residents making a service request by entering it into the system, • Address and solve resident questions or concerns via in person, email, or phone, • Manage and organize the delivery of resident packages and notifying the resident, • Respond to all emergency calls in a prompt and efficient manner in accordance with established procedures, • Build relationships with client residents and community staff, • Ensure we are following outlined protocol while providing amenity services to residents, • Maintain a daily activity log for all services provided within the community, • Conduct any amenity services needed, including pet walking, dry cleaning pickup/drop off, and package delivery Other tasks as assigned by your supervisor, not listed as essential job functions. Physical Requirements: • Will need to be on feet (33% to 100%)., • Will need to perform the following physical activities (50% to 100%). Example: Bend/stoop/squat/kneel Perform routine office duties such as filing into high and low cabinets; picking up debris on community. Climb stairs Inspect and show community by accessing upper floor apartments. Push or pull Inspect and show community. Reach above shoulders Store supplies, inspect community. Grasp/grip/turning and finger dexterity Typing, writing, handle packages and supplies. Rare need (less than 1%) Between 10 - 25 lbs Occasional need (1% to 33%) Less than 10 lbs Frequent need (33% to 100%) NOTE: Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons. Examples of heaviest items lifted include washers, dryers, air conditioning units, abandoned sofas, and refrigerators. Wear Personal Protective Gear such as provided back brace, when necessary. Vision Requirements: • Constant need (100%) to read and review reports, view computer screen and wide variety of correspondence., • Frequent need to see small detail., • Constant need (100%) to receive or give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc., • Constant need (100%) to communicate either in writing to residents, staff, vendors, corporate and prospects., • Frequent need (33%-50%) to utilize personal transportation to deliver reports/payables to the corporate office, make deposits, view/inspect other apartment communities., • Occasional need (1%-33%) to respond to after hour emergencies., • Constant need to be indoors (100%)., • Frequently outdoors (33% to 50%) during all weather conditions., • High school diploma or GED required, • 3+ years of customer service experience in the hospitality industry, • Experience working as a concierge in a hotel, luxury condominium, or multifamily industry is a plus, • Certification or degree in Hospitality Management is a plus., • Must have a commitment to service excellence with a friendly and positive attitude, • Ability to multi-task and handle various duties at one time, • Time management and problem-solving skills is essential, • Maintain a professional appearance and friendly attitude toward residents and community staff, • Must display excellent verbal and written communications skills, • Attention to detail and quality, • Ability to take direction, be reliable, work productively on one’s own and adhere to a schedule, • Able to work with cross-functional teams within the organization