Grill Server - 1901 Grille
15 days ago
Rochester
Job Description Department: Food & Beverage Reports To: 1901 Sommelier, 1901 Restaurant Manager Supervises: N/A Classification: Full-Time/Year-Round Job Summary (Essential Functions): Our 1901 Grille Server is responsible for providing our members and guests with friendly, professional and expedient service to help create memorable dining experiences. Job Knowledge, Core Competencies, and Expectations: • Oak Hill Country Club's Acorns of Excellence., • Neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards., • Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships., • Works harmoniously and professionally with co-workers., • Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts if needed. Expected to work 40-60 hours per week throughout the year and additional hours during event weeks., • Warmly and promptly welcome each member and guest, provide continuous five-star service throughout., • Confidently deliver enticing information regarding food and beverage options and daily specials., • Carefully attend to the details ensuring an understanding of member orders and special requests., • Accurately utilize the Point-of-Sale system (Jonas) to reflect the correct member and guest orders., • Communicate any special requests, special cooking instructions or food allergies to the culinary and/or beverage team., • Review each order, prior to service, to ensure it is to the members' specifications., • Provide an exceptional service experience by adhering to Oak Hill food & beverage service standards, clearing and resetting as needed throughout service., • Promptly and effectively resolve any service issues that arise, seeking assistance from management where appropriate., • Exhibit an exceptional knowledge of all Oak Hill food & beverage standards and operating procedures., • Complete pre-opening and closing tasks as assigned, side work., • Work alongside and in conjunction with the Banquet Staff and Bartenders for Club events., • Develop a strong working knowledge of member names and preferences., • Ensure the cleanliness and organization of all dining room and back of house spaces., • Assist others in their duties, as needed., • Be able to consistently perform tasks with little direct supervision., • Attend shift line up meetings to learn shift particulars, and all other required meetings/trainings., • Consistently follow laws and the club's policies for the service of alcoholic beverages., • Carries out bylaws and policies set by the Board of Directors., • Previous waitress, waiter or banquet server experience preferred., • Country club experience strongly preferred., • A genuine interest and passion for service, food, wine and spirits is a plus. Education • High school or equivalent education required. Licenses and Special Requirements • Valid driver's license., • Food safety certification., • Alcoholic beverage certification. Physical Demands and Work Environment • Regularly exposed to moving mechanical parts and outside weather conditions., • Occasionally exposed to wet and/or humid conditions; high, precarious places; extreme cold; extreme heat. The noise level in the work environment is usually moderate to loud., • Able to meet and perform the physical requirements of the job and to work effectively in an environment that is typical of this position., • Frequent lifting, bending, climbing, stooping, and pulling., • Must be able to lift 75 pounds., • Must be 18 years of age., • Must be able to follow written and verbal instructions., • Must have a reliable form of transportation to and from work. General Information Scheduled Shifts: Full-time, year-round position. Days and hours are based on club operations and weather conditions. Regularly works 45+ hours per week. Wage: Competitive wage, based on experience