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Job DescriptionTITLE: ADMINISTRATIVE/OPERATIONAL SUPPORT SPECIALISTLOCATION: EAST SYRACUSE, NY (ONSITE DAILY)DURATION: 6+ MONTH CONTRACT TO HIRE JOB SUMMARY:Maintain a high-level of operational and sales support through consistent and timely response to inquiries, order processing, cash application, document management, sample billing, price book maintenance, tasting processing, vendor chargebacks, POS Inventory management, and timely project completion. RESPONSIBILITIES: • Customer Support and Order Placement: Respond to inquiries via the phone, email and fax machine. Process orders same day. Respond to product questions, inventory checks, pricing, shipping and billing information, and any additional questions or issues., • Sales Support: Process orders received by phone, email, or fax, research problems, alert sales personnel of any pertinent customer issues or complaints, and address additional questions or concerns. Be responsive to time constraints as sales people are often on-site with customers., • Warehouse Support: Respond to requests for information from drivers and other warehouse personnel in a timely manner., • Check Processing: Checks and cash must be processed on a daily basis. Problem checks will need to be researched or submitted to the Credit Department for review and processing. Deposit must be scanned or taken to the bank daily., • Vendor Support: Process all billing; products, samples, services, and sample charge backs. Respond to requests for information., • Document Management: Scan all invoices into the DIP program and scan dirty invoices requiring credit processing to the Credit folder. Locate hardcopies of unscanned invoices on request., • Project Support: There are a variety of office projects requiring daily, weekly, or monthly attention as assigned by management. May be assigned to multiple projects., • Product and System Knowledge: Must stay current on all products and computer systems, including, but not limited to: MainOL, OnRequest Reports, Diver, and Microsoft Office Products.REQUIREMENTS:, • Basic computer knowledge, MS Office Suite, • Ability to lift 30lbs., • Walking – daily trips to warehouse and other departments, • Reaching and handling of POS materials

Job Description We are looking for a dedicated Call Center Representative to join our team in East Syracuse, New York. In this long-term contract position, you will play a vital role in delivering exceptional customer service by handling inquiries, resolving issues, and building strong relationships with clients. This is an exciting opportunity for individuals who thrive in a fast-paced environment and are passionate about providing solutions. Responsibilities: • Respond to a high volume of incoming calls and provide thorough assistance to customers., • Identify customer needs and offer tailored solutions that align with their expectations., • Generate sales opportunities through proactive engagement and effective communication., • Build trust and maintain strong customer relationships through open and interactive dialogue., • Deliver accurate and complete information using appropriate tools and methods., • Meet assigned sales targets and call handling performance metrics., • Address customer complaints promptly, propose solutions, and ensure timely resolutions., • Maintain detailed records of customer interactions and process account updates accurately., • Adhere to established communication procedures, guidelines, and company policies., • Go above and beyond to engage customers and ensure their satisfaction., • High school diploma or equivalent education., • Strong verbal and written communication skills., • Proven ability to manage customer interactions in a call center or similar environment., • Familiarity with sales techniques and customer service best practices., • Proficiency in Microsoft Office Suite and ability to learn new tools quickly., • Capability to handle inbound and outbound calls with professionalism., • Knowledge of customer account management and record-keeping., • Bilingual proficiency in Spanish is a plus but not mandatory.

Job Description • We are hiring immediately for a full time SHIFT SUPERVISOR position., • Location: Community Hospital - 4900 Broad Road, Syracuse, NY 13215 Note: online applications accepted only., • Schedule: Full time schedule. Days may vary, 11:30 am - 8:30 pm. More details upon interview., • Requirement: Supervisory experience required. Morrison Healthcare is a leading national food and nutrition services company supporting more than 1,000 hospitals and healthcare systems across 46 states, many of which are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. For over 70 years, Morrison has been serving some of the nation’s largest health systems and bringing a culinary, nutritional, and operational expertise that truly transforms the healthcare dining experience. Morrison has more than 1,600 registered dietitians, 1,200 executive chefs, and 31,000 professional food service team members. The company has been recognized as one of Modern Healthcare’s Best Places to Work since 2012. Job Summary Summary: Directs the activities of associates during a specific shift and ensures that assigned job expectations are completed while policy and procedure is maintained. Essential Duties and Responsibilities: • Provides training and creates work schedules., • Evaluates the performance of workers, rewards high performers and disciplines associates who fail to meet reasonable standards of performance., • Prepares production or sales reports for management; ensures unit meets expectations for quality, productivity and safety., • Acts as the contact person for associates with complaints or requests for time off., • Acts as a mentor, develop employees and encouraging associates to set goals and strive for advancement within the organization., • Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Morrison Healthcare maintains a drug-free workplace. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Job Description STATUS: Full-time / Exempt REPORTS TO: Director Regional Branch Services LOCATION: Erie Boulevard Branch COMPENSATION: The starting salary for this position is expected to be between $70,000-$85,000*. The actual salary will be determined based on experience and other-job related factors, consistent with applicable law. HOURS: 37.5 hours per week, including Saturdays (as needed) *All Branch Manager levels may be considered. Compensation offers are based on direct experience, relevant skills, training, and education. Position Overview The Branch Manager is primarily responsible for planning, directing and organizing the daily operational activities of the credit union branch, as well as, motivating and coaching staff relative to service, operations, and sales. The Branch Manager is focused on ensuring the branch team is providing exceptional service delivery to members that it is conducted in a manner consistent with The Summit’s Sales Philosophy, the Creating Member Loyalty program, and Our Team Values of the Credit Union. Additionally, the Branch Manager is responsible for reporting and communicating activities and productivity. Essential Responsibilities • Responsible for developing and maintaining a highly motivated, well-trained staff while promoting effective employee relations. Providing leadership to staff, bringing to life The Summit’s Sales Philosophy, The Summit’s mission and Our Team Values., • Responsible for branch performance results relative to established objectives by demonstrating effective sales leadership and execution of Creating Member Loyalty skills., • Monitors key member needs within the branch to ensure sound business practices for the credit union, exceptional service for members and that employees are recognizing opportunities to educate members on what products and services are available that may enhance their financial wellbeing., • Prepares, implements and supervises an annual/monthly budget for the branch that is consistent with the overall strategic plan and budget of the credit union., • Manages the security and safety of the branch, with responsibility to analyze security and safety procedures and to alert staff of any changes., • Ensures the branch is in compliance with internal control procedures and audits as well as federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies., • Maintains knowledge of the Credit Union’s products and services in order to efficiently train and motivate staff to build loyal member relationships., • Effectively communicates between the branch and management by preparing daily, weekly, and month-end reports regarding branch activity and productivity., • Formulates recommendations and efficiencies by providing feedback to management., • Schedules and supervises branch staff to maintain optimal member service satisfaction levels. Monitors inbound phone assistance. Work with staff to ensure that employee performance targets are met., • Responsible for building the credit union’s presence in the community. Represents the branch, as appropriate, in its relationships with members, employer groups, community organizations and vendors., • Provides informed, courteous and professional service to members as well as internal and external customers/contacts., • Troubleshoot and resolve member inquiries/complaints in a timely, friendly and accurate manner. Ensures that departmental staff provides same level of expected service. Other • Completes projects on a timely basis as assigned by management., • Utilize 2-way dialogue with other departments to clear roadblocks that prevent the branch team from meeting objectives., • Signs checks as necessary., • Performs other various duties as assigned. Qualifications Education & Experience - Applicants must possess the following qualifications or an equivalent combination of education and experience: • Education: An Associate’s Degree and at least two (2) years of professional experience in branch management or sales position or equivalent combination of education and directly related work experience. Credit union experience is strongly preferred. Knowledge/Skills • Courtesy, tact and diplomacy are essential elements of the job. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Contacts both inside and outside the organization become important and fostering sound relationships with other entities becomes necessary and often requires the ability to influence or promote ideas or services to others., • Excellent verbal and written communication skills, including professional writing skills (such as writing proposals and management reports)., • Working knowledge of operations, applications and technologies, and human resources practices and regulations., • Strong organizational skills and attention to detail., • Excellent leadership and supervisory skills., • Solid decision-making skills – be able to act independently and render decisions based on careful analysis., • Prioritize multiple projects and/or objectives while meeting deadlines., • Strong interpersonal skills., • Ability to navigate difficult conversations and handle confidential/sensitive information professionally. Abilities • Lifting (5-10 pounds)., • Stand/Sit extended periods of time., • Type / Data Entry., • Extended periods of time working in front of computer monitor. Technical & Systems/Equipment Proficiencies • Microsoft Office Suite, particularly: Outlook, Word, and Excel., • Office equipment, such as computers, printers, copiers, and fax machines, as well as multi-line phone systems, • Intranet/Internet., • Web-based vendor systems., • Teller and Banking Software. Work Environment • Professional Office Environment., • Travel may be required on occasion (for training, manager meetings or other). Safe Work Performance Expectations We expect our employees to follow all objectives for safe work performance and be responsible for their own actions and conduct. Our workers also play a significant role in the success or failure of our program. Licensure Requirements • In compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act) and the statute’s regulations, applicants must be eligible to register as a Mortgage Loan Originator (MLO). Candidates being considered will be subject to a credit check and fingerprinting. EQUAL OPPORTUNITY EMPLOYER: The Summit Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability. Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy, and other job-related training requirements as established by the Summit and within deadlines. *Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.