Compliance manager jobs in Seattle, Washington - Page 12Create job alerts

Job Description Feel Seen at Thrive! Community Information: Learn more about Haller Post here: Pay Range: $24 - $26 per hour Schedule: Full-time; Tuesday - Saturday; 9am - 6pm Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive! Our Values are simple: Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work. Voted one of Washington and Portland's best workplaces for several consecutive years, Thrive builds on its culture by offering the following benefits: • 34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, and Paid Birthday), • Housing Discount may be available., • Employer matched 401k retirement plan, • Discretionary bonus potential, • Eligible for earned Leasing & Renewal commissions, • $0 premium medical, dental, and vision insurance effective 1st of the month following your start date, • Fully covered Long-term disability insurance for associates, • Fully covered life insurance policy for associates with supplemental life insurance options, • 24/7 Everyday Assistance Program (EAP), • Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance, • Pet Insurance discounts, • Parking & Transit Commuter Benefits, • Annual professional development reimbursement, • Training opportunities and career progression/growth plans, • Income Collection & Accounts Payable, • Maintains accurate resident records., • Issues appropriate notices, when necessary., • Deposits all receipts prior to bank close each day., • Oversees invoice management and timely payment., • May use and reconcile property credit card in accordance with accounting policies and deadlines., • Assists with month-end procedures including deposit accounting, variances, expiring leases, write off register, receivable aging, security deposit activity and gross potential rent., • Resident Relations, • Perpetuates a true sense of community., • Maintains positive customer relations., • Physically inspects property when on grounds, picks up litter, and reports any service needs to maintenance staff., • Inspects move-outs and vacancies, when requested., • Must be knowledgeable of all phases of leasing and resident retention., • Marketing, • Ensures appropriate content and frequency of ads on Craigslist, Weblisters, and other listing services., • Greets prospective residents, shows the community, and performs leasing duties, as needed., • Answers and responds to phone calls and email communications in a timely manner., • Maintains awareness of local market conditions and trends, and contributes ideas for marketing the community and improving resident satisfaction., • Maintains a lease closing ratio at a level appropriate for the property and submarket., • Administrative, • Updates required reports concerning move-out notices, activity, etc. on a daily basis., • Organizes and files all applicable reports, leases, and paperwork., • Proofreads all lease paperwork and processes move-ins and move-outs., • Processes all security deposit move-out reports., • Accepts service requests from residents and routes to maintenance for prompt processing. May conduct service follow-up with resident when work is completed., • General, • 2+ years experience in property management or equivalent experience, including leasing, sales/closing, and customer service., • Experience with Yardi/CRM and On-Site, • Highly detail oriented with the ability to provide accurate and timely reports and information., • Comfortable working in a fast-paced, customer service-oriented environment., • Strong understanding of industry terms., • Ability to interpret and understand tenant file information and complex documents such as regulatory agreements and program regulations., • Ability to de-escalate conflict and remain calm and courteous at all times., • Kind, thorough, and clear in communication with residents, vendors, subordinates, home office departments, ownership, and leadership., • Respectful and understanding of diverse, cultural and socio-economic backgrounds., • Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity., • Performs duties under pressure and with the ability to meet competing deadlines., • Takes instructions and feedback from supervisors and is able to follow direction, learn, and grow with a positive outlook., • Exercises strong problem-solving skills., • Interacts with co-workers, supervisors, guests, and the public in a professional and pleasant manner., • Strong time management, organizational, and prioritization skills., • Strong attention to resident satisfaction and retention., • 100% in-person position. Must be available to be physically present at sites being supported., • Stand, walk or sit alternatively depending on the specific needs of the day., • Ability to physically walk sites/units, which may include climbing stairs and navigating uneven surfaces or construction zones., • Ability to be physically present onsite at the property to greet guests, handle property operations, provide tours, etc., • Prolonged periods of sitting at a desk and working on a computer., • Occasional need to perform the following physical activities:, • Bend/Stoop/Squat, • Climb stairs, • Push/Pull, • Reach above shoulder, • Lifting frequently up to 25lbs and occasionally 25 - 40 lbs., • Works both indoors (majority of the time) and outdoors in all weather conditions. Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position. Background Check & Drug Screen Policy Thrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed by a designated HR representative. For questions about what will be reviewed on the criminal history, please contact . The 4-panel drug screen tests for the following: • Amphetamines including Methamphetamine, • Cocaine Metabolites, • Opiates including Codeine and Morphine

Job DescriptionCompany Description Founded in 1952 and formerly known as Heery International Inc., the firm operates throughout the United States as part of Turner & Townsend. It specializes in project and program management for public sector organizations, with industry-leading experts in corporate, cultural, healthcare, justice, sports, K-12 education, higher education, aviation and government facilities. Recognized for service excellence by a broad spectrum of professional organizations and industry publications, the talented multidisciplinary team at Turner & Townsend Heery exceeds client expectations — adding value, best practice and expertise at every turn. The team's unique client-centric culture is integrated into each project and reflects a passion for the built environment and staying true to the client’s vision. Job Description Turner & Townsend Heery is seeking an experienced Construction Project Manager to join our team in Seattle Washington. The ideal candidate will be a self-starter, have excellent communication skills, be able to take the initiative and drive activities with limited supervision. Responsibilities: • Interfacing with the client and other consultants, at all project stages., • Project planning, including producing the detailed project plan., • Monitoring and applying performance management techniques., • Managing the change control process., • Managing the flow of project information between the team and the client, through regular meetings and written communications., • Preparing formal project budget progress and other reports., • Quality Control – Ensuring compliance with quality standards., • Working to construct proposals for new work or variations for existing projects., • Identifying opportunities to improve Project Management procedures, templates and products referring ideas to the appropriate line manager., • Identifying and ensuring that the appropriate line manager is aware of quality, safety, health and environment issues., • Establishing effective project governance, processes and systems to be utilized throughout project., • General line management responsibilities (where appropriate) are effectively discharged., • SOX control responsibilities may be part of this role, which are to be adhered to where applicable.Qualifications, • Excellent organization, written and verbal skills., • Experience managing budgets and schedules., • Ability to advise at a strategic level during the project conception stage, including providing advice on the different approaches that can be adopted in order to successfully achieve the client’s overall objectives., • Great time management skills. Ensure that project is managed to the right quality standards, completed efficiently and on time., • Ability to build strong working relationships with clients and cross-functional team members., • Experienced working as an effective team member within the context of delivering a specific commission., • Business development opportunities with existing and new clients, including cross-selling opportunities, are identified., • Minimum seven (7) years of experience as a professional Project Manager., • Experience managing design & construction process., • Demonstrated experience working as a Project Manager within the public sector construction industry., • Excellent interpersonal and communication skills, with the ability to be highly effective in a client facing role., • BS degree in construction management, engineering or architecture (an AA can be acceptable with sufficient project experience)., • Experienced in using various PMiS software., • Skilled in MS Office, Adobe, Bluebeam., • Membership in relevant professional organizations preferred (CCM,PMP,PE)., • Experienced managing demanding stakeholders and work stream managers. Additional Information The salary range for this full-time role is $120k-$140k per year. Ranges are determined by role and level and represent a good faith effort to provide a fair and equitable salary. This range is a reflection of base salary only, not of a total compensation package. Please note Turner & Townsend reserves the right to pay more or less than the posted range, depending on candidate’s experience and qualifications. Turner & Townsend is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you’d like to view a copy of the company’s affirmative action plan, please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the Human Resources Department at 713-457-9400 or . This telephone line and email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response. #LI-JS3 Join our social media conversations for more information about Turner & Townsend and our exciting future projects: Twitter Instagram LinkedIn It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.

Job Description At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel. We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you. What We Offer: Competitive pay and performance-based incentives Medical, dental, and vision coverage for peace of mind 401(k) with profit sharing to invest in your future Generous paid time off so you can recharge Exclusive discounts at our properties—because you deserve great getaways, too! Ongoing training, leadership development, and career growth opportunities Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together! POSITION SUMMARY: The Front Desk Supervisor at one of Oxfords Four-Diamond luxury or boutique-style hotels ensures seamless front desk operations and delivering Four-Diamond service. This position assists in overseeing the front desk team, ensuring exceptional guest experiences, expert handling escalated guest concerns with professionalism and supports the training, scheduling, and performance of Guest Experience Representatives. The Front Desk Supervisor plays a crucial role in striving to meet and exceed Four-Star service standards, delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations. ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times. Guest Relations (50%): • Welcome guests with a polished and professional demeanor, overseeing processes to ensure a smooth check-in and check-out process., • Provide detailed information about the hotel, its amenities, and expert-level local recommendations, • Process guest reservations, payments, and special requests accurately, maintaining discretion and confidentiality at all times, • Offer upgrades, amenities, and special services to enhance guest experiences, anticipating guest needs, delivering personalized, luxury-level service, • Coordinate with bell staff and Valet for transportation needs, luggage assistance and special requests., • Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards, • Maintain knowledge of VIP guests, repeat visitors, and special accommodations., • Ensure seamless coordination with housekeeping, Valet, Bell staff, and food & beverage teams for guest requests. Administration (20%): • Ensure accurate room inventory management, report any guest incidents to management, and maintain up-to-date availability information in the reservations system, • Assist in Implementation of company programs and supervise daily front desk operations to comply with SOPs, maximize revenues, and motivate team members, • Review billing disputes and adjustments, ensuring accuracy and guest satisfaction., • Serve as a role model for front desk agents and other employees, leading by example, ensuring all guest interactions reflect Four-Diamond service standards, • Monitor and contribute to upselling efforts, enhancing revenue through upgrades and amenities., • Lead pre-shift meetings, ensuring the team is informed of daily priorities and VIP guests, • Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations, • Assist in the supervision and evaluation of the Front Desk Agents, providing training & guidance, and resolving problems through open communication, • Review time and attendance records, assist in scheduling, monitor compliance with company policies, scheduled breaks and overtime regulations, and addressing any discrepancies in a timely manner, • Obtain sales leads for the sales department and support other hotel functions, • Proactively present solutions to the management team for resolving problems and conflicts, • Works with front desk staff to ensure that the hotel meets cleanliness and sanitation standards, • Adhere to attendance policies and maintain regular availability for scheduled shifts, • Maintain integrity, confidentiality, and sensitivity when working with both internal and external clients and guests CORE SKILLS AND VALUES: • Company Character – Supports company vision and values, • Customer Service – Understands and meets the needs of customers, • Decision Making – Capably makes decisions on business acumen and intuition, • Detail Orientation – Is accurate with details and numbers, • Professional Appearance - Presents a professional and polished look, • Team Orientation – Works cooperatively with others, establisher rapport, and is organizationally sensitive, • High School Diploma or GED preferred, • 2+ years of supervisory experience preferred, • Food handler’s license and liquor server permits as required by state law (or ability to obtain), • Proof of eligibility to work in the United States, • Reliable transportation to and from work, • Ability to work a flexible schedule including evening, weekends and holidays, • Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently, • Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects, • Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis, • While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat), • Must be able to climb stairs both inside and outside in a variety of weather conditions Oxford Collection of hotels is proud to be an Equal Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. All offers are contingent on pre-employment screening.

Job Description Job Title: Senior Project Manager Job Purpose and Position Overview: Snow & Company is seeking a highly experienced and strategic Senior Project Manager to join our dynamic shipbuilding team. This position holds full authority and responsibility for the financial and operational success of large, complex vessel construction and repair projects, while also providing leadership and direction across the broader Project Management function. In addition to managing high-value projects, the Senior Project Manager plays a key role in shaping project management processes, mentoring team members, and aligning execution with company-wide strategic goals. This individual serves as a primary customer interface on critical projects and as an escalation point for complex challenges across all projects. As part of a fast-paced, deadline-driven environment, you must thrive under pressure while maintaining an unwavering commitment to safety, quality, financial performance, and customer satisfaction. The ideal candidate is a proven leader with strong business acumen, exceptional organizational skills, and a hands-on, solutions-oriented mindset. Key Responsibilities: Strategic & Organizational Leadership • Provide overall leadership and direction for project execution across multiple projects (both ship repair and new construction)., • Develop and implement scalable project management strategies, systems, and tools to drive performance, consistency, and efficiency., • Work closely with Project Managers, Assistant Project Managers, Estimators, Procurement, and Engineering teams to ensure alignment and execution success., • Collaborate with executive leadership to align project outcomes with company goals, financial targets, and growth strategies., • Oversee assignment of personnel to projects based on workload, project complexity, and individual strengths., • Guide cross-functional collaboration between Project Management and Production teams to resolve issues, remove roadblocks, and maintain project momentum., • Ensure efficient resource allocation and proactively manage schedules, risks, and project dependencies across multiple efforts., • Oversee project budgets, schedules, and deliverables to ensure financial performance and operational success., • Provide leadership in contract review, negotiation, and compliance with all terms and conditions., • Develop and maintain project schedules for individual jobs and integrate them into a comprehensive master schedule., • Review, analyze, and disseminate periodic progress reports, typically on a weekly basis, to ensure visibility and accountability., • Champion and reinforce a strong culture of safety, quality, accountability, and continuous improvement throughout the project lifecycle., • Oversees final project execution including sea trials, QA resolution, and delivery handoff to ensure complete customer satisfaction. Essential Skills: • Exceptional leadership skills with the ability to inspire teams, resolve conflict, and drive high performance., • Advanced financial acumen with strong command of budgeting, forecasting, and cost control in labor-intensive environments., • Expert-level contract, specification, and technical document interpretation skills., • Strong strategic thinking and organizational leadership capabilities., • Excellent communication skills with the ability to engage effectively with executives, customers, and cross-functional teams., • Proven ability to manage multiple complex projects simultaneously., • Highly organized with strong attention to detail and time management., • Demonstrated ownership mindset with accountability for both process and results., • Hands-on, proactive problem-solving approach., • Positive, solutions-driven attitude with a commitment to continuous improvement. Required Education/Experience: • Minimum of 12+ years of marine project management experience, including leadership of large, complex projects., • Minimum of 5+ years in a senior or leadership role within shipbuilding, ship repair, or industrial manufacturing., • MBA or advanced technical/business degree, • Experience with Lean manufacturing or continuous improvement methodologies Physical Requirements: This position is based in an office within an active boatyard and requires regular visits to vessels and production areas. These environments involve moderate to high noise levels, uneven surfaces, and physical access challenges such as inclined gangways and vertical ladders. Proper use of personal protective equipment (PPE) and strict adherence to safety protocols are mandatory. Job duties are performed in an office setting as well as in production areas and onboard vessels and may require: • Ability to work in shipyard production areas and onboard vessels, • Ability to walk to and from job sites and climb inclined stairways and ladders, • Availability for shifts longer than 8 hours and/or weekend work if needed, • Frequent activities including walking, standing, sitting, using hands and arms, reaching, talking, and hearing, • $130,000 – $160,000 / annually (depending on experience), • Full time, overtime exempt position, • Positive and supportive work environment, • 100% paid medical insurance for employees, 80% for spouses and dependents, • Comprehensive dental insurance, • Vision insurance, • Life insurance options available, • 401(k) retirement plan, • Flexible and generous PTO plan, • 9 paid holidays, including the day after the Super Bowl Relocation Package: Ready to bring your Project Management skills to Seattle? Join our team and make the move with confidence – we’re offering a $5,000 relocation package to help you get started strong! You’ll receive $1,000 in each of your first paychecks, giving you the flexibility to cover moving costs, short-term housing, or gear up with the tools you need. About Snow & Company: Snow & Company is a leading boatbuilding and ship repair company located in the Ballard neighborhood of Seattle. We specialize in constructing commercial vessels for the fishing industry, government agencies, tugboat operators, aquaculture businesses, and more. In addition to vessel construction, we provide comprehensive overhauls and repair services. Our modern facilities include enclosed fabrication halls and waterfront repair spaces, all situated along the picturesque Ship Canal. Conveniently located on the Burke-Gilman Trail and just one block from the Metro bus stop, Snow & Company is a commuter-friendly workplace. Equal Opportunity Employer: Snow & Company, Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment, regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status, age, disability, or genetic information. In addition to federal laws, Snow & Company complies with all applicable state and local nondiscrimination laws. For more information, check out our website at

Job DescriptionDescription: Days Off: Sunday, Monday, Tuesday Shift: Swing (3pm to 1:30am) Shift Differential: $0.50 per hour Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage) Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan About DESC: Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home. DESC operates five shelter/emergency housing programs,19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder. JOB DESCRIPTION: Each Crisis Outreach Shift Supervisor is responsible for ensuring their team’s timely, effective, and coordinated response into the field as they are dispatched and deployed by Crisis Connections. Shift Supervisors work alongside the staff they supervise providing real-time, on the ground supervision, coaching and guidance for how to resolve crisis situations their teams are responding to in the community. Crisis Outreach Shift Supervisors have the responsibility of implementing the systems created by the MRRCT program leadership related to proper documentation standards, implementation and adherence to DESC policies and procedures, supervision and performance management of their team, and ensuring their team members participate in all relevant training and on-going education necessary. As part of the MRRCT each Shift Supervisor will at times be responsible for providing clinical and psychosocial assessments in the field and mental health evaluations to determine least restrictive alternatives to involuntary treatment, in collaboration with Mental Health Professionals on staff. MAJOR DUTIES AND RESPONSIBILITIES: • Understand the expectations of MRRCT as described in King County’s Provider Manual., • Oversee maintenance and upkeep of employee files and records for compliance to program requirements., • Co-lead the day-to-day operations of their assigned shift., • Dispatch to outreaches as needed alongside team., • Co-host and participate in all required team meetings., • Provide 1:1 supervision with supervisees 2x/ month at minimum., • Coordinate day –to-day schedule, making changes and adjustment due to staff call outs and call volume., • Maintain staffing model through managing weekly and monthly scheduling in coordination with staff requests for PTO., • Monitor for good working conditions all vehicles in MRRCT fleet, in collaboration with their Project Manager. Ensure vehicle and driver safety policies and procedures are followed by all team members. Report and respond to issues promptly., • Maintain strong knowledge of all DESC policies and procedures. Assure compliance with same., • Provide routine administrative and clinical supervision of team including combination of Certified Peer Crisis Outreach Specialist, Crisis Outreach Specialist, and Mental Health Professional Crisis Outreach Specialists, including performance evaluations on a regular and scheduled basis and maintain supporting documentation in confidential supervision and personnel files., • Maintain strong knowledge of the collective bargaining agreement between management and union represented staff. Assure compliance with same., • Provide clinical consultation as needed for the evaluation of the psychiatric, substance use, and housing needs of clients, and advocating for clients to access the most effective disposition available in the community., • Teach and promote core DESC values, crisis intervention and de-escalation skills, and causes and effects of homelessness essential to ensure the safety of clients and staff., • Help staff build competent crisis outreach skills and standard of practice related to clinical documentation and service coordination., • Help staff build conflict resolution skills and understand how to give and receive feedback., • Current Certified Peer Support Specialist (CPSS) credential through the Washington State Department of Health or ability to gain certification within 60 days of hire., • Proof of successful completion of the Washington State Health Care Authority's Certified Peer Support Specialist Training prior to hire., • Completion of “Crisis Awareness and Communication in Peer Support (CACPS)” training or ability to complete within 90 days of hire., • Ability to gain certification as an approved peer support specialist supervisor through the Washington State Department of Health:, • Obtain 1,000 hours of experience as a peer support specialist,, • Obtain 500 hours of joint peer supervision experience with an approved supervisor,, • Complete the Washington State Health Care Authority Peer Supervisor Training., • One or more years' experience in community based behavioral health services or like industry serving a diverse client/participant population., • Two or more years’ experience leveraging personal peer story as a peer specialist., • Experience working with adults experiencing homelessness, mental illness and/or substance use disorders., • Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver's license and insurable driving record are required., • Demonstrated crisis management ability., • Be able to pass a Washington State Criminal background check., • Familiar with Recovery Principles, Crisis Intervention and Stabilization, Integrated Treatment of Co-occurring Disorders, Intensive Case Management, Illness Management, and relevant Evidenced based/Emerging best practices., • Knowledge of Harm Reduction strategies., • Be willing to seek to understand each client's unique circumstances and personal preferences and goals and incorporate them into the crisis response to help the client regain a sense of control., • Possess strong communication and writing skills., • Ability to work flexible hours as required by program and staffing needs including evenings, weekends, or holidays. This includes sharing on-call duties and covering shifts as necessary., • Able and willing to provide community outreach anywhere in King County from which a referral may originate, at times with no first responders present., • Ability to communicate with and supervise staff from diverse backgrounds., • Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors. PREFERRED QUALIFICATIONS: • At least one year’s experience providing supervision to peers prior to July 1, 2025, and completion of peer specialist supervisor training provided by the health care authority., • Case management and supervisory experience., • Bilingual Spanish/English., • Crisis Outreach and/or Crisis Intervention experience. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. EQUAL OPPORTUNITY EMPLOYER DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply. IND123

Job DescriptionAbout Rowan: At Rowan, we are all about making ear piercing experiences a celebration full of joy! Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses – and celebration to every customer with our joyful approach to piercings and jewelry. Our priority is to offer a fun, celebratory, and safe ear piercing experience for everyone. When we say piercing for all, we mean it. Everybody is invited to this ear party! About This Role: • The Clinical Studio Manager (CSM) pierces, oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Clinical Studio Manager candidate will be a strong Rowan Nurse with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. We are looking for an enthusiastic, customer-obsessed Clinical Studio Manager to join our team and oversee our Bellevue Square studio location.Key Responsibilities:, • Piercing:, • Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session., • Ensure customer's safety and comfort and smooth flow of customer care., • Provide confident, clear, and professional communication with clients throughout their entire piercing experience., • Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being., • Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice., • Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring all surfaces, instruments, and supplies are clean and properly sanitized to prevent contamination and promote customer safety., • Use your expert knowledge of skin care and infection control and prevention to provide professional and personalized piercing services. Customer Experience:, • Create a warm, welcoming, celebratory atmosphere, greet and engage with customers., • Customer-obsessed, working on the selling floor shoulder to shoulder with your teams, leading by example and delivering celebratory customer service, ensuring every customer enjoys a joyful and memorable ear piercing experience., • Help customers and their friends and family choose and style their ears with Rowan jewelry., • Handle customer inquiries, concerns, and complaints with professionalism and a focus on customer satisfaction., • Maintain a clean, welcoming, and safe studio environment at all times., • Engage with the local community to drive brand awareness, traffic and appointments., • Create a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience., • Actively monitor the customer experience, quickly addressing and resolving any issues to maintain Rowan's clinical piercing standards.Leadership + Team Management:, • Lead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates, to ensure consistent delivery of exceptional customer service and adherence to Rowan’s Clinical Safety standards and protocols., • Accountable for meeting Studio targets and overall performance, driving revenue growth and creating a performance-oriented culture by setting clear expectations and targets for the Studio team., • Foster a positive and inclusive team culture that reflects Rowan’s values and mission, bringing out the best in the Studio team and helping all team members meet and exceed their goals., • Schedule staff in partnership with District Manager within labor allocations to ensure optimal coverage while achieving payroll plans and audit for payroll accuracy, Manage time-off requests, and handle any staffing issues as they arise., • Recruit for open studio positions.Operations + Sales:, • Oversee all aspects inventory management, prioritizing Studio compliance to policies and standard operating procedures, while ensuring inventory control through POS accuracy and loss prevention measures., • Meet or exceed individual and Studio sales targets and performance metrics, including average order value, revenue to target, and increasing LTV by effectively communicating the value of Rowan’s services and products to customers, converting piercing customers to non piercing jewelry customers, and coaching and helping team members achieve their targets as well., • Drive sales and profitability by meeting or exceeding targets through optimized appointments, inventory sell-through, and ensuring proper daily team coverage to meet customer demand., • Ensure all visual merchandising standards are met and that product presentation, displays and fixtures are reflective of brand guidelines and standards., • Ensure compliance with all health and safety regulations, particularly regarding ear piercing procedures., • Ensure the studio and selling floor are neat, clean, organized, and reflects the brand image at all times., • Ensure all piercing stations, including the nurse cart, mayo stand, and nurse nook, are always stocked with the necessary supplies and ready for any customer needs., • Ensure the safety and cleanliness of our services by sterilizing jewelry and needle piercing instruments.Training + Development:, • Mentor and train new nurses to uphold Rowan's Clinical Piercing Standards, including shadowing piercing services and observing customer interactions., • Train and onboard new staff members, ensuring they understand Rowan’s procedures, safety protocols, customer experience standards and product knowledge., • Leverage coaching and feedback to continually develop a diverse Studio team., • Provide ongoing training and development opportunities to staff to enhance their skills and knowledge.Administrative Duties:, • Prepare and submit reports on studio performance, including sales, customer feedback, and operational opportunities., • Ensure studio budgets, track expenses, and financial targets are met., • Coordinate with corporate teams on marketing initiatives, product launches, and other company-wide activities.What You Offer:, • Required Certifications: Active RN or LPN/LVN License., • Proven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment. Jewelry experience a plus., • Proven strong leadership skills with the ability to inspire, motivate and develop a team., • Customer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences., • Proven track record of driving sales and optimizing store profitability., • Excellent customer service skills with a passion for creating memorable experiences., • Ability to work a flexible schedule, including weekends and holidays., • Thrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met., • Comfortable using technology, software systems and POS., • Deep understanding of retail operations, including inventory management and visual merchandising., • Strong organizational and multitasking abilities., • Knowledge of health and safety regulations, particularly related to piercing, is a plus., • Excellent verbal and written communication skills., • Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents)., • Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales., • The role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist. The ability to lift up to 25 pounds is required., • Standing for a full 8-hour shift is a regular part of this role., • We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance, or pose safety concerns., • You make a commitment and stick to it! Work Expectations:, • Full-time schedule: 5 full days per week., • Weekend availability: 3 weekends per month.Benefits + Perks:, • Annual Base Salary between $75,000 - $80,000. This role is eligible for the Studio Manager Monthly bonus program as well as earned tips!, • Paid accrued Vacation and Sick Time for full-time employees., • Medical/Dental/Vision Health Plans for full time employees., • Employee Assistance Program (EAP) Resources., • 401k and Roth IRA Plans., • Generous employee discounts on our amazing products and services!

Job Description Regional Operations Manager Location: King County Hours: Average 40+ hours per week. Some nights and weekends, as needed Reports To: Director of Housing Management Pay Range: $110,000-120,000 annually Position Type: Exempt, non-union position The Regional Operations Manager with a Permanent Supportive Housing focus oversees a portfolio of properties, many of which are permanent supportive properties within the LIHI portfolio. This position provides leadership to on-site property management and works collaboratively with supportive housing leaders with a strong emphasis on resident safety, well-being, and long-term housing stability. This role ensures services provided to clients are low-barrier, trauma-informed, and culturally responsive, and rooted in focusing on getting and keeping residents stably house. This role also supports residents with complex needs, including homelessness, substance use disorders, and serious mental illness by promoting access to comprehensive services, treatment, and housing that help individuals achieve their highest potential for health and stability. The position is responsible for advancing LIHI’s commitment to diversity, equity, and inclusion by fostering a respectful and inclusive environment. This position will include both in office and onsite work. There will be no work from home with this position. Responsibilities: Leadership, Supervision, and Operations Oversight • Provide leadership to teams across the property management and permanent supportive housing programs, including supervision of Area Managers, Property Managers, Maintenance, and Front Desk/Security staff., • Hire, lead, motivate, train, and supervise the Area Managers and facilitate growth in the housing management department., • Monitor acceptable levels of unit turnover time, market and renewal rates, occupancy, delinquency and bad debt. Make recommendations and improvements where needed by working closely with Area Managers and site staff., • Recommend and implement strategies on increasing revenue, minimizing expenses, and monitor/implement rental rate adjustments., • Supervise, authorize, monitor and administer contract services and approves expenses that exceed area manager authority in collaboration with DOHM and finance., • Set clear expectations, coach, mentor, and evaluate team performance in alignment with LIHI values and supportive housing best practices., • Ensure that residents comply with all lease terms and assist site teams with follow through to positively correct resident behavior and/or enter the legal process to ensure rent is paid and negative resident behavior are treated appropriately., • Foster a collaborative and inclusive team culture that centers resident well-being, encourages accountability, promotes a service-oriented approach rooted in Harm Reduction and Trauma-Informed Care to meet the complex needs of residents., • Oversee program operations to ensure alignment with LIHI’s mission, service goals, management plans, and funder requirements., • Set standards and policies for operations leaders and staff that ensure resident safety, and uphold cleanliness and habitability standards., • Monitor unit turnover and occupancy; implement proactive strategies to reduce vacancy, address rent arrears, and support resident stability while keeping sites financially on track., • Coordinate capital and maintenance projects, ensuring contracts include proper insurance, clearly defined scopes of work, and compliance with health, safety, and regulatory requirements., • Proactively assess and plan for building needs, including deferred maintenance, accessibility upgrades, capital improvements, and life/safety concerns., • Collaborate with other departments at LIHI which include but are not limited to development, finance, human resources, URS, supportive services and tiny house villages., • Implement, monitor, and ensure proper, timely, and accurate record-keeping and reporting as assigned for each community within management portfolio., • Monitor and evaluate standards for acceptable curb appeal, upkeep and cleanliness of all communities., • Implement, monitor and evaluate standards for unit turns, service requests, grounds and other maintenance‐related responsibilities at each community within the management., • Conduct leadership meetings within the housing management department in both a team setting and regularly scheduled one on one check-ins., • Conduct occasional site visits which include inspecting units, the property’s common areas, maintenance storerooms, exterior, and interior., • Research all funding resources within the department. Implement applications and funding requests and monitor site level funding and spending for maximum utilization., • Ensure property is equipped with proper PPE, monitor any safety concerns, hazardous materials control and that good exposure plans are in place., • Support staff and provide technical assistance for annual reporting to funders. Monitor responses to funders regarding deficiency issues noted at properties, as needed., • Develop and implement new policies and procedures and manage them during organizational growth, • Assist with new property lease-ups, acquisitions, and developments. All aspects of property start up to ensure timely property leasing; recommend staffing plans, budgets and quality compliance., • Coordinate and complete special projects and other duties as assigned by the DOHM., • Engage with assigned training and comply with training deadlines., • Review and analyze monthly financial reports, rent rolls, and budget variance reports; provide guidance to site teams accordingly., • Collaborate with Property Management and Compliance staff to ensure accurate rent collection, lease enforcement, and annual tenant recertifications., • Approve high-level operational expenses and monitor adherence to approved budgets., • Ensure compliance with local, state, and federal regulations, including HUD, LIHTC, and other affordable housing programs., • Promote strong resident relationships and support staff in resolving conflicts through trauma-informed, housing-first-aligned interventions., • Ensure tenants are connected to behavioral health and supportive services and empowered to maintain stable housing., • Guide Site Directors in responding to tenant complaints, incident reports, and grievances with professionalism and adherence to policies., • Support community integration and respond to neighborhood concerns in coordination with agency leadership and local stakeholders., • Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non-emergent issues)., • Foster a clean and safe environment., • Engage with assigned training and comply with training deadlines., • Other job duties as assigned. Minimum Qualifications • Associate degree in Property Management, Human Services, Social Work, or a related field., • Minimum of six years of experience at a senior management level in residential property management, facilities management, or housing programs and services and/or a minimum of five years of progressive experience in permanent supportive housing, affordable housing, or housing programs serving people experiencing homelessness, including at least two years in a senior leadership or supervisory role., • Demonstrated experience supporting residents with complex needs, including serious mental illness, substance use disorders, and chronic homelessness., • Strong supervisory and leadership skills, including experience managing cross-functional or multidisciplinary teams., • Deep understanding of supportive housing models, including Harm Reduction and Trauma-Informed Care., • Proficiency in operational oversight, including budgeting, financial reporting, and compliance monitoring., • Experience with regulatory requirements for HUD, LIHTC, Section 8, or other affordable housing programs., • Strong communication and interpersonal skills with a commitment to racial equity, inclusion, and social justice., • Experience managing multiple supportive housing or affordable housing sites., • Familiarity with King County’s housing landscape, community resources, and funding mechanisms. • Must have a valid Washington State driver’s license and must meet Washington State minimum requirement for driver liability insurance., • Must pass motor vehicle/driving record checks, • Must have regular access to a reliable vehicle. Mileage is provided for travel between sites during shift, • Must pass criminal background checks and drug screening Benefits for this position (pro-rated for part time employees) • Generous vacation and sick leave, • 10 paid holidays and 1 floating holiday, • Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options), • Employer-Paid Life and AD&D Insurance, • 401k offered for unionized employees (through OPEIU8), • 403b offered for non-union employees, • Employee Assistance Program, • Travel Assistance Program, • Aflac offered for all employees. About us: The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive. #hp

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