(Remote) Mental Health Revenue Cycle / Medical Billing Coordinator - Full Time
3 days ago
Austin
At Rivia Mind, we believe great mental health care begins with a human connection. Where We Are: We are a psychiatrist-owned mental health practice rooted in New York City, serving individuals across New York, New Jersey, Connecticut, Florida, and Massachusetts through both virtual and hybrid appointments. How We Support: With a 360° view of each individual, we provide compassionate, science-based care that honors the full complexity of a person’s biology, psychology, and life circumstances. We go beyond symptom management with an interdisciplinary care model grounded in collaboration, personalization, and delivered with warmth, respect, and clinical integrity. We bring a high-touch, human-centered approach to every aspect of care, from clinical treatment to operational coordination. ___ to learn more about our services. Thrive Together: 🌟 Our shared North Star unites us to provide the best patient experience. At Rivia Mind, we cultivate a collegial culture rooted in: • A foundation of shared values and reciprocal support, • A mindset of curiosity, learning, and growth, • A spirit of warmth, openness, and authentic connection Together, we turn challenges into opportunities, and every team member helps shape the future of care at Rivia Mind. Job Summary Under the direct supervision of the Revenue Cycle Supervisor, the Revenue Cycle Coordinator serves as a key support role within the billing department. This position contributes to claim processing, denial resolution, insurance follow-up, and patient invoicing. It also plays a critical role in handling communication across billing channels, including emails, phone calls, and chat messages, with an emphasis on timely and professional follow-through. The Coordinator leverages prior billing experience to help maintain accuracy, efficiency, and responsiveness across all core revenue cycle functions. Application Window: Until February 9th Anticipated Start Date: April, 2026 Job Responsibilities & Qualifications Responsibility Composition Claim Processing & Follow-Up – 40% • Submitting, reviewing, and following up on claims to ensure timely payment and resolution. Denials & Rejections – 20% • Investigating denied claims, updating claim statuses, and collaborating with supervisors or payers for appeal/resubmission. Account Management – 15% • Reviewing patient accounts, reconciling balances, managing invoicing, and payment plans. Provider & Patient Communication – 15% • Communicating with providers for clarification on billing details; responding to patients’ questions around balances or billing errors. Reporting, Internal Projects, & Documentation – 10% * Updating tracking sheets, assisting with special audits or reporting, and maintaining documentation of workflows or resolutions. Responsibilities • Prepare, review, and transmit claims using billing software in an accurate and timely manner, • Document billing-related interactions and resolutions in alignment with department SOPs and compliance requirements., • Support insurance eligibility troubleshooting by flagging inconsistencies or missing information for resolution, • Follow up on denied or rejected claims, including supporting the collections process in accordance with department standards, • Support patient invoice procedures, including billing inquiries and basic account clarification, • Review and validate claims for completeness, coding accuracy (CPT/ICD-10), and payer-specific rules before submission, • Monitor claims for timely filing deadlines and escalate any risks to the Revenue Cycle Supervisor, • Effectively utilize the EMR system (IntakeQ) and other platforms to support claim, payment, and patient account workflows, • Investigate billing discrepancies and errors, and assist with resolution of denied claims when appropriate, • Check each insurance payment for accuracy and compliance with contracted rates; call payers to address discrepancies if necessary, • Flag potential secondary insurance coverage for further review or follow-up, • Escalate complex denial trends, unresolved claim issues, or recurring payer discrepancies to the Senior Revenue Cycle Specialist or Supervisor, • Collaborate with the Revenue Cycle Supervisor and Specialists to provide support as needed (e.g., special projects, ad-hoc reports, process improvements), • Collaborate cross-functionally with other operational teams to support efficient billing workflows and issue resolution, • Assist with specialty focus areas (e.g., mailed correspondence, provider coordination) as needed to maintain workflow continuity, • Provide responsive support to patients, providers, and internal departments by managing billing-related phone calls, emails, and chat inquiries; ensure timely and accurate resolution in line with department standards, • Maintain clear, empathetic, and professional communication with patients and providers regarding billing concerns to uphold patient trust and care continuity., • Maintain compliance with HIPAA, insurance billing guidelines, and all internal processes, • Adhere to department Standard Operating Procedures (SOPs) and contribute to continuous improvement efforts, • Promote a collaborative work culture that supports growth, teamwork, and continuous learning, • Expected to contribute to weekly claims submission and denial resolution goals as set by the Revenue Cycle Supervisor, • Perform other billing-related duties as assigned by department or group leaders Qualifications Education: • Required: High school diploma or GED, • Preferred: Associate's degree in medical office billing or related field Licensure/Certification: • Preferred: Certified Professional Coder (CPC) Required Experience & Skills: • Three (3) or more years of experience in medical billing, including claim submission and insurance follow-up, • Experience in remote healthcare customer service or patient support, including phone-based communication, • Competent understanding and interpretation of Explanation of Benefits (EOBs), • Knowledge of EMR/EHR platforms (e.g., IntakeQ), • Data entry experience with strong attention to detail, • Knowledge of insurance guidelines, including HMO/PPO, in-network/out-of-network (IN/OON) benefits, and Medicare rules, • Proficiency with Google Suite and the ability to navigate multiple platforms (e.g., Salesforce, EMRs), • Intermediate computer skills and solid technical aptitude, • Strong written and verbal communication skills; able to communicate professionally with patients, providers, and internal teams Preferred: • Behavioral health billing experience, • One (1) or more years of telehealth billing and coding experience, • Familiarity with various billing programs and electronic claim submissions *Job Description Responsibilities and Qualifications are subject to change based on the needs of the Business Benefits That Support You, Personally and Professionally At Rivia Mind, we know that providing exceptional care starts with caring for our team. That’s why we offer a comprehensive, thoughtfully designed benefits package that supports your health, financial wellness, growth, and overall well-being—so you can thrive in work and life. • 3 weeks of front-loaded PTO + 9 paid holidays, • Annual office closure (Dec 25–Jan 1), • Annual Impact Days for volunteering or professional development, • 401(k) with employer match, • Referral bonus potential, • Annual Flexible Benefit Reimbursement, • Medical, dental, and vision insurance — with EAP and additional wellness programs, • Voluntary benefits, HSA, DCA, FSA (based on plan), transit & parking options, • Bereavement leave (including pet bereavement) We’re a community of clinicians and care-minded professionals who believe in sustainable practice, personal growth, and compassionate support. Come thrive with us. Learn more ___. Compensation & Employment Details Pay Range: $40,000- $50,000 Pay Type: Salary Schedule: 9:00 AM - 5:00 PM or 10:00 AM – 6:00 PM, Monday - Friday. Team members work 8-hour shifts with a 1-hour lunch break, with a consistent schedule - Eastern Standard Time (EST). We strive to support a healthy work-life balance by keeping work within your selected schedule. If additional hours are occasionally needed to complete responsibilities, advance approval for overtime is required. Department: Revenue Cycle Supervisor: Revenue Cycle Supervisor Supervisees: NONE Employment Status: Full Time Exemption Status: Non-Exempt W-2 Work Environment: Remote Compensation Determination: The pay range listed reflects the minimum and maximum base salary for this role, determined through an internal compensation assessment that considers similar labor markets to our practice across the United States. Actual compensation is influenced by compensable factors such as location, role responsibilities, required skills, relevant experience, qualifications, role level, and applicable credentials. It is uncommon for an individual to be hired at or near the top of the posted range. In addition to base salary, total compensation may include bonuses, commissions, or other incentives depending on the role. Location Eligibility: At this time, we are only able to consider applicants whose primary residence is in one of the following states within the United States of America: Connecticut, Florida, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Texas. Because this is not a solely on-site role, your primary residence must remain in one of these approved states. Please note that residing outside of these states—even temporarily—may result in employment eligibility issues, tax implications, or other regulatory concerns. If your location changes or you're based elsewhere, we encourage you to stay connected for future openings. Equal Opportunity Employer: Rivia Mind is an Equal Employment Opportunity Employer. It is the policy of Rivia Mind to provide equal employment opportunities without regard to race, color, ancestry, religion, sex, gender identity or expression, pregnancy, age, ethnic or national origin, immigration or citizenship status, hair, weight, height, disability, marital status, veteran status, sexual orientation, genetic information/GINA, political affiliation or activity, or any other protected characteristic under applicable law. It is also the policy of Rivia Mind that qualified individuals with disabilities receive equal opportunity regarding job application procedures, hiring, and all aspects of the employment process. Rivia Mind is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Rivia Mind to provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform the essential job functions, and/or to receive other benefits and privileges of employment, please contact us directly. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Applicants must be authorized to work in the United States. We are unable to sponsor work visas at this time. This is in accordance with applicable federal, state, and local laws, including Title VII of the Civil Rights Act, the Americans with Disabilities Act, the Age Discrimination in Employment Act, and the Genetic Information Nondiscrimination Act. If you need assistance or accommodation due to a disability during the application process, please contact our Talent Acquisition team at .
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