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As a Customer Service Advisor and Administrator, you will be an integral member of an award-winning Customer Service department that demonstrates prides and passion for delivering outstanding service in an ever-changing industry. In the Customer Service Advisor & Admin position, you will be responsible for ensuring that you are supporting our customers queries proactively and professionally both verbally and through administration interactions in agreement with our Service Excellence requirements alongside our business key performance indicators. There will be a strong focus on first time resolution and excellent customer service. You will be working with a team of several other CSAAs across the states. The role will involve: Providing helpdesk/order fulfilment style support and advice via email and telephone, to our customers. Navigating Beulah Logistics systems and with a strong understanding of processes Providing excellent customer service Liaising with relevant data providers for all search queries to ensure the smooth running of the search ordering process. Investigating and offering a timely response to customer enquiries and requirements. Taking ownership of queries and actions appropriately. Ensuring customer queries are dealt with and actioned on a regular basis in accordance with the Helpdesk KPI’s. To work towards providing the highest standard of service in all interactions with customers, receiving consistent Level 2 Service Excellence scores. You will need to be proactive and self-motivated with excellent communication skills, both verbal and written. You will also have strong attention to detail with customer service at your core. You will also be committed to progressing your own learning and development. You will also have/be: Ability to work well under pressure and multi-task when required. Able to communicate effectively with customers by telephone and email. Able to work against performance targets surrounding quality and productivity. Ability to be extremely organised and have excellent attention to detail. Able to work flexibly, as a team as well as on your own to meet deadlines and targets. Ability to learn quickly and work within clearly defined processes but use own initiative when needed. Strong problem-solving skills with the desire to provide superior service. Computer experience including Teams, Word, Excel and Outlook. What it's like to work at Beulah Logistics: If you want to be part of a dynamic, fast-growing company, Beulah Logistics ticks all the boxes. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We are the market leader in conveyancing products and services and constantly expanding into new sectors, creating fantastic opportunities for positive, team-orientated and self-motivated people.
Help families find the help they need! JOB IS IN QUEENS - REMOTE AND ON THE FEILD Work with families and navigate the Medicaid system with them. Help them find housing, mental health services, occupational health services, and all other New York programs. This job is partly remote and partly on the field. You'll be going to families' homes and speaking with them about what services they may need, helping them find those services, and helping refer them over too! Job duties: - Complete initial and annual comprehensive assessment of medical, behavioral health, and social service needs for the assigned health home enrollees. - Provide disease-specific education and information regarding community resources. - Collaborate with a variety of community providers and resources to obtain needed services and support, utilizing community and family resources to create a sustainable support system. - Request and coordinate team and patient meetings as needed or requested by patient/family and/or team and/or escalate care management when medical assessment is needed. - Ensure that diagnostic, post-hospitalization, and specialty referrals have been executed and that results received and acted upon as needed. - Document plan of care, patient utilization, activities, and other required information with the State and EMR. - Monitor assigned enrollees' utilization of services, ensuring care is accessible, attended, and effective. - Provide regular data to the team on patient compliance and strategies to improve patient compliance. - Participate in on-call activities as directed/scheduled by the Program Coordinator. - Participate in regularly scheduled team meetings as prescribed by the practice's policy. - Participate in cultural competency events and training appropriate to job duties. - Frequent non-medical management coaching, education, follow-up visits, and phone calls to patients to monitor progress and identify new barriers or concerns. - Assisting with financial or other social issues that may provide barriers to patient compliance - Providing education/guidance to patients and family on tools to manage chronic illnesses, developing individual and web-based tools and resources to improve compliance. - Identifying and connecting patients with community resources to assist with improving compliance with treatment protocols and social issues (e.g. legal aid). - Accurately and timely document all interventions into prescribed electronic medical record systems to ensure timely reimbursement in compliance with New York State Health Home regulations and Patient-centered medical home regulations. - Participate in patient/outpatient care training regarding the care management strategies for difficult-to-manage patients, and educate office staff on patient or office system issues, including communicating patient care inconsistencies between the primary care physician and referring specialists. Job Qualifications - The Health Home Care Manager must have a BA and a minimum of 2 years of relevant experience in Human Care Services. - Excellent communication and team skills, including the ability to form strong collaborative interdisciplinary partnerships across care settings. - Sound computer knowledge and skills, including an aptitude for using health information technology to guide activities. - Ability to work independently and meet deadlines. Creativity and strong organizational skills. - Valid NYS driver's license including access to reliable transportation that enables fulfillment of the position's travel requirements
Full job description Summary/Objective To prepare, serve, sell and maintain food/beverage items. This includes, taking orders, receiving vendor deliveries and cleaning of food items. These tasks are to be performed in a timely and professional manner to achieve the highest level of guest satisfaction. Essential Function Understand that our guest is our #1 priority. Greet guests in a courteous and friendly manner (where applicable). Follow all recipes and practice portion control to prepare, garnish, and present ordered items. Maintain proper and adequate set-up of the kitchen/station on a daily basis. This includes requisitioning and stocking of all required food, paper products, and condiments. Handles, stores, and rotates all products properly. Responsible for set-up, regular maintenance, cleaning, and break-down of any machinery and equipment. Responsible for maintaining stock, cutting, and storage of all perishables daily to ensure product quality. Complete opening, on-going, and closing checklists as required. Return all items used during your shift to the proper place, clean and organize all work and storage areas including all coolers and refrigerators), empty and re-line all trash containers. Assumes 100% responsibility for quality of products served. Perform general and specific cleaning tasks using standard cleaning products as assigned by supervisor to adhere to health standards. Other duties as assigned. Required Education & Experience One year experience working in food service environment is essential. High school diploma preferred. Verbal and written communication is essential. Able to read, speak and understand the Englishlanguage in order to communicate with guests and take orders. Experience in dealing with problems involving customer service. Basic mathematical skills necessary to operate a cash register make change, total guest checks, count total bank, prepare cash drops, total all other charges. Food Handlers permit as required by law. Brand Certification as required by law. Ability to remember, recite and promote the variety of menu items. Ability to operate a keyboard & point of sale procedures to pre-check an order & close out a check. Ability to stand and work in confined spaces for long periods of time. Position Type / Expected Hours of Work Must have availability to work weekdays and weekend. Hours of employment are contingent on business needs, work required and/or as job duties demand. Work Environment This role routinely will have to maintain a safe and clean work environment, where chemicals are utilized to clean kitchen appliances such as, stoves, burners, ovens, sinks, refrigerator, and knives. This role will also need to be able to utilize computer systems and work-related electronic devices. The team member will be exposed to extreme temperatures while completing essential job tasks and duties. Physical Demands Hungry Llama LLC complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, SSP America, Inc. will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to communicate with guests and fellow team members and be able to accurately exchange information in these situations; operate a computer and other office equipment, such as POS system, copy machine and computer printer; must be able to detect business patterns that require the increase or decrease in staff at a given moment in time; must be able to distinguish flavors when testing recipes to be prepared for guests; may be required to lift up to 25lbs about 50% of the time when receiving inventory or distributing product to company outlets; constantly exposed to both hot and cold temperature conditions. The team member is required and must have the ability to sit, stand, walk, kneel, crouch, stoop, reach, twist, and lift for extended periods of time. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Hungry Llama LLC is an equal opportunity employer and does not unlawfully discriminate against team members and applicants for employment on the basis of race, color, ancestry, national origin, citizenship, age, physical or mental disability, medical condition, pregnancy, religion, sex, gender, gender identity, gender expression, marital status, sexual orientation, protected U.S. military or veteran status, political affiliation, genetic information, union activity or any other bases protected by law. All Hungry Llama LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. Job Types: Full-time, Part-time Pay: From $17.00 per hour Expected hours: 20 – 30 per week Benefits: Employee discount Flexible schedule Experience level: 2 years Restaurant type: Casual dining restaurant Shift: 8 hour shift Day shift Evening shift Morning shift Weekly day range: Monday to Friday Weekends as needed Experience: Restaurant experience: 2 years (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to Commute: New York, NY 10014 (Required) Ability to Relocate: New York, NY 10014: Relocate before starting work (Required) Work Location: In person
Job Title: Clinical Research Coordinator Job Summary: A Clinical Research Coordinator (CRC) is responsible for overseeing clinical trials and research studies. This role involves coordinating all aspects of the research process, ensuring compliance with regulatory requirements, and maintaining accurate and detailed records of research activities. Key Responsibilities: 1. Study Coordination: - Coordinate and manage clinical trials and research studies from initiation to completion. - Develop and maintain study protocols, informed consent documents, and other study-related documentation. - Ensure adherence to study timelines and milestones. 2. Participant Recruitment and Management: - Identify and recruit eligible study participants. - Obtain informed consent from participants and ensure they understand the study procedures. - Schedule and conduct study visits, assessments, and follow-ups. 3. Data Collection and Management: - Collect, record, and maintain accurate study data in compliance with regulatory requirements. - Ensure data integrity and confidentiality. - Monitor and report adverse events and protocol deviations. 4. Regulatory Compliance: - Ensure compliance with local, national, and international regulations and guidelines (e.g., FDA, ICH-GCP). - Prepare and submit regulatory documents to Institutional Review Boards (IRBs) or Ethics Committees. - Maintain up-to-date knowledge of regulatory requirements and best practices. 5. Communication and Collaboration: - Act as a liaison between study sponsors, investigators, and other research staff. - Communicate study progress, issues, and updates to relevant stakeholders. - Coordinate and participate in study meetings and site visits. 6. Training and Education: - Train and supervise research staff and study participants on study procedures and protocols. - Stay current with advancements in clinical research and attend relevant training sessions and conferences. Qualifications: - Bachelor's degree in a related field (e.g., Nursing, Life Sciences, Public Health). - Previous experience in clinical research or a related field is preferred. - Knowledge of clinical trial regulations and guidelines (e.g., FDA, ICH-GCP). - Strong organizational and time-management skills. - Excellent communication and interpersonal skills. - Attention to detail and ability to maintain accurate records. - Proficiency in computer applications and data management systems. Working Conditions: - May require occasional evening or weekend work to accommodate study participants. - Potential exposure to clinical settings and patient care environments. - Ability to travel to study sites or attend conferences as needed. Career Advancement: - Opportunities for advancement to senior coordinator or managerial positions. - Potential for further education and certification in clinical research (e.g., Certified Clinical Research Coordinator (CCRC)). This job description provides a comprehensive overview of the roles and responsibilities of a Clinical Research Coordinator. If you have any specific questions or need more details, feel free to ask!