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JOB BRIEF: The Consulate General of Malaysia in New York is seeking a responsible, reliable and efficient individual to join the Consulate as Chauffeur. The ideal candidate should have excellent oral and written communication skills, along with a professional, diligent attitude, capable of undertaking a variety of tasks and working effectively under pressure. JOB DESCRIPTION / RESPONSIBILITIES: a) To drive (without influence) the official / office car for Consul General, officials, visitors and others as instructed by Consul General / Head of Chancery. b) To constantly check with officers on daily programs and provide appropriate advice on departure time. c) To maintain vehicles in safe, clean and good working conditions on a daily basis by: · Conducting daily inspection of the overall condition of the vehicles. · Checking tire pressure, air-conditioning, sound system, windows, brakes, lights’ conditions, etc. · Ensuring that fuel is adequate at all times. · Ensuring that E-Z Pass is functioning / in sufficient amount. d) To ensure the security of the vehicles at all times. e) To ensure that scheduled and routine maintenance of vehicles is performed on time. f) To report immediately any damage of vehicles to Head of Chancery and arrange for repair work to be done. g) To make statements and record all traffic violations on the vehicle. h) To ensure the cleanliness of the vehicles on a daily basis (wash/ wax/ vacuum). i) To maintain a Logbook and record all travel information on daily duty, petrol consumption and mileage. j) To dispatch and receive any urgent letters, banking matters, etc. k) To assist the Consul General in the coordination of special events / visits / programs. l) To perform any other duties as and when directed by the Consul General from time to time. ** REQUIRED SKILLS AND QUALIFICATIONS** a) Minimum High School Diploma or equivalent in any discipline - additional qualification in relevant fields will be a plus. b) Basic knowledge of office equipment, such as computers, printers, scanners and fax machines. c) Excellent time management skills and the ability to prioritize work. d) Attention to detail and problem-solving skills. e) Excellent written and verbal communication skills. f) Strong organizational skills with the ability to multi-task. g) Excellent interpersonal skills including pleasant personality with relevant experience. h) A valid US Driver’s License i) Excellent knowledge of New York City’s roads and parking regulations. j) A valid working permit to work in the US (for non-US citizens). The Consulate General shall not act as a sponsor for the applicants in obtaining a visa / working permit or bear the costs for visa / work permit renewal.

Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Westchester, NYC, NJ, Upstate NY and Connecticut. HPM provides independent physician practices specializing in musculoskeletal care with professional business development, marketing and back-office support typically seen in much larger organizations, thereby enabling clients to start and/or grow their private practice beyond what might otherwise be feasible (while maximizing clinical service and patient care). Health Plus Management is seeking an energetic, patient-centric and detail-oriented Front Desk Coordinator to greet patients, schedule appointments, answer phones and manage administrative records. In this role, you will set the stage for each patient's appointment. You will build and maintain professional relationships with our key stakeholders - specifically our patients, office staff and clinical team, while simultaneously ensuring that the office is organized and runs smoothly. Responsibilities: Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate care Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner Be responsible for obtaining and filing patients' charts, and assisting our patients as needed Maintain the daily operations of the office by following standard operating procedures and guidelines Contribute to team effort by smoothly transitioning into daily roles as needed Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant) Navigate through NextGen to access and provide patient information Maintain compliance by contacting patients to confirm appointments Respond to inquiries, resolves risen issues, collect co pays and schedule patient appointments Responsible for the opening and closing procedures of the office as needed Assist in comforting the patients and maintaining the reception area Other administrative tasks as needed Knowledge and Experience 1+ years of relevant medical administrative experience, preferred Experience with medical insurance/verification is a plus Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferred Experience with EMR, preferred Strong computer knowledge and windows program including Microsoft word/excel Skills and Abilities Bilingual (English/Spanish) Required Excellent verbal and written communication Ensuring a great patient experience by delivering outstanding customer service Exceptional organizational and time-managements skills - the ability to multi-task is a must Adaptability and flexibility while working in a fast-paced environment Problem-solving ability and aptitude Outcome-focused, with an ability to work under pressure A solution-oriented mindset A strong sense of urgency and focus in accomplishing tasks Schedule: Monday, Wednesday, Thursday & Friday: 8:00am - 4:30pm & Tuesday: 11:00am - 7:30pm Pay: $17

Medical Assistant Instructor Job Types: Part-time Pay: $35.00 - $40.00 per hour Job description - Under the direction of the Program Coordinator, Instructors are expected to: - Provide proper instruction in the area of their expertise, i.e. clinical classes such as Phlebotomy or EKG & administrative classes such as Introduction to Computers, Introduction to Microsoft, Medical Insurance and Billing. - Obtain a state instructor’s license - Develop sound curriculum materials or utilize curriculum materials provided by New Age Training - Continuously update course material to maintain relevancy of instruction to business trends and industry changes - Conduct training according to the Education Department Policies and Procedures - Responsible for attendance and grading according to school regulations - Maintain professional education and training - Be familiar with OSHA standards and regulations (for clinical instructors) - Wear appropriate PPE, dispose of biohazardous materials and regulatory waste (for Clinical Instructors) - Comply with all policies and procedures as detailed in the Department of Education Policies and Procedures - Be responsible for their students’ retention - Maintain all forms as described in the Education Department Policies and Procedures Requirements: - NYS/BPSS Teacher License in Clinical or Office Skills - We can advise on how to apply for this license. - At least 2 years of experience Available Schedule: Monday through Friday Day: 8:00 am – 1:00 pm Monday through Thursday Evening: 6:00 pm – 10:00 pm Related keywords: medical assistant, medical assistant instructor, instructor Benefits: 401(k) 401(k) matching Health insurance Retirement plan Schedule: - 5 hour shift - Day shift - Monday to Friday - 4 hour shift - Night Shift - Monday to Thursday Education: Associate Degree or Higher (Preferred) Experience: - Teaching: 2 years (Preferred) - License/Certification: - BPSS Teacher License (Preferred) Work Location: In person

Job Title: Front Desk Sales Staff Location: Glory Martial Arts - Brooklyn & Staten Island, NY Job Description: Glory Martial Arts is seeking a friendly, organized, and driven individual to join our team as Front Desk Sales Staff. This role is perfect for someone who loves interacting with people, values a supportive community, and is passionate about helping others achieve their goals. As the first point of contact, you will play a key role in welcoming potential and current members, while assisting with membership sales and daily operations. Responsibilities: • Greet and warmly welcome members, parents, and guests to our school, ensuring a professional and inviting atmosphere. • Answer inquiries about our programs, assist with sign-ups, and guide new members through their journey. • Handle membership payments and provide support for billing inquiries. • Proactively promote our programs and special events, with a focus on helping individuals and families find the right fit for their needs. • Keep the front desk area organized and maintain a high standard of cleanliness. • Answer phone calls and emails, providing clear and helpful communication. • Assist with scheduling classes and private lessons, working closely with instructors and staff. • Support daily operations with administrative tasks, contributing to a smooth-running school. Qualifications: • Previous experience in customer service or sales is a plus, but not required. • Friendly, approachable, and able to connect well with people of all ages. • Strong multitasking and organizational skills. • A positive attitude, with a desire to help others. • Basic computer skills (familiarity with scheduling software is a bonus). • An interest in fitness or martial arts is welcome, but not necessary. Benefits: • Competitive hourly wage with potential commission on sales. • Flexible hours, perfect for someone balancing work and other commitments. • Be part of a supportive, empowering team environment.

DUTIES/RESPONSIBILITIES: You will assist in monitoring this residential program for individuals experiencing homelessness, with a focus on maintaining a safe environment. Be part of a team with a commitment to engaging individuals in an approachable and empathetic manner while performing rounds and addressing the varied needs of individuals experiencing homelessness. You will manage conflict or challenging behaviors with self-awareness, emphasizing safety and building trust while understanding each person's unique experience. You will also be responsible for screening residents and visitors at front door, create written documentation, including logbook entries, incident reports and progress notes. Manage inventory for supplies, maintain fire safety drills and logs, and provide emergency first aid/CPR assistance/NARCAN when needed. Assist with inspections and audits. Escort clients and serve meals as needed. Help maintain an orderly and clean facility. This position is subject to mandatory overtime. QUALIFICATIONS: High School diploma or GED required Experience working with individuals experiencing homelessness preferred; effectively communicate with others both in writing and orally; ability to maintain professional boundaries; basic computer literacy required. Bilingual abilities a plus. HOURS: Various evening and overnight shifts available BENEFITS: BRC takes the health, safety, and wellbeing of our employees seriously. Employees are eligible for health insurance and paid sick time benefits immediately upon starting work. In addition, full time employees receive a generous benefits package, including: Competitive health and dental plans, with coverage is available for your spouse, domestic partner, and dependents. A minimum of 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time. A 403(b) pension plan with a matching benefit paid by BRC. Tuition assistance and many training opportunities for career development. Flexible spending accounts (FSAs) are available so employees can set aside pre-tax dollars for healthcare, transit and childcare. Compensation $34,437 ($17.66/hour)

Flatbush Brooklyn Brokerage firm is looking for Energetic, Self- Motivated and Entrepreneurial Minded Real Estate Salespeople. Are you ready to put in the work and pound the pavement and cultivate relationships to earn six figures your first year ? HomeSmart offers 100% commission and world-class mentorship program top ranked CRM and Lead Generating system. We give you all the tools, Training and Guidance to make you a TOP PRODUCER WHO WE'RE LOOKING FOR Entrepreneurial highly motivated driven individuals Goal Oriented Out of the Box Thinkers Results Driven Real Estate Salespeople Real Estate Agent Job Requirements Minimum of 1 year of experience in sales preferred Strong interpersonal and communication skills Strong sales and marketing background Detail-oriented Excellent time-management skills Willing to travel to meet with Sellers and Buyers High school diploma or equivalent; valid real estate license Develops and maintains a list of properties Stays informed about current market conditions to properly guide clients Accompanies clients to properties Addresses all client inquiries Facilitates negotiations and transactions Handles the necessary paperwork Possess A Strong drive & work ethic Exceptional & unsurpassed customer service Ethical, professional and Entrepreneurial minded Must have a Real Estate Salesperson License What Do We Offer 100% Commission On going Coaching & Training Inviting and motivating office environment Computer & desk In our Flatbush office location User friendly database & CRM Submit your resume today to speak with one of our Recruiters Job Type: Full-time Pay: $100,000.00 - $300,000.00 per year Benefits: Flexible schedule Schedule: Choose your own hours Monday to Friday Weekends as needed Experience: Sales: 1 year (Required)

DUTIES/RESPONSIBILITIES: Provide direct supervision to a team of Community Technicians. Assist Operations Coordinator with the oversight of departmental tasks and goals. This includes, but is not limited to, record keeping, statistical reports, unit coverage, and client care/crisis intervention. Provide emergency first aid/CPR assistance when needed. HOURS: Full-time 37.5 hours per week Tues-Sat 11pm-7:30am Saturday-Wednesday 3:00pm-11:30pm Saturday-Wednesday 11pm-7:30am QUALIFICATIONS: H.S. diploma/GED required. B.A. preferred. At least one-year supervisory experience preferred. Experience working with homeless, mentally ill, and substance abuse populations preferred. Experience working in residential settings also preferred. Very good writing skills and computer literacy required. BENEFITS BRC takes the health, safety, and wellbeing of our employees seriously. Employees are eligible for health insurance and paid sick time benefits immediately upon starting work. In addition, full time employees receive a generous benefits package, including: Competitive health and dental plans, with coverage is available for your spouse, domestic partner, and dependents. A minimum of 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time. A 403(b) pension plan with a matching benefit paid by BRC. Tuition assistance and many training opportunities for career development. Flexible spending accounts (FSAs) are available so employees can set aside pre-tax dollars for healthcare, transit and childcare. Compensation $42,496/$21.79 per hour PROGRAM DESCRIPTION: In August 2012, BRC opened its first assessment center, which serves as a first point of contact for men entering the city shelter system. Located in a newly renovated loft-style building in Greenpoint Brooklyn, this 200 bed dormitory style residence is funded by the NYC Department of Homeless Services. BRC evaluates each individual who enters the program and links them to the housing and services that best meets their needs. In addition, as a result of our continued dialogue with DHS and community leaders, BRC has dedicated one dorm (20 beds) to street homeless men of the Greenpoint community, an unprecedented commitment by the shelter system to provide a community-based strategy to respond to a significant local need.

Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. Purpose for the Position: The Catering & Events Manager is responsible for increasing hotel revenues by meeting with 3rd party planners, trade associations, corporate accounts, individuals, or other markets in order to promote the hotel and secure additional sales and detail all incoming events and service assigned events, banquets and meetings. The Catering & Events Manager Essential Responsibilities: Provide professional and courteous customer service at all times. Implement approved sales plan and action plans as directed. Develop and search for potential markets for hotel. Develop, create, and implement innovative Sales and Marketing techniques. Maintain CI/TY and prepare BEO packets and layouts for the team. Execute and distribute all in-house advertising and promotional campaigns. Maintain competitive analysis statistical information. Maintain current filing system on company accounts and prepare required reports. Maintain enthusiasm and interest throughout all stages of the conference planning. Detail all incoming events. Meet weekly with Food & Beverage Director to review operations efficiencies and concerns. Distribute and update all banquet event orders in a timely fashion ensuring all necessary departments have sufficient time to properly accommodate all client needs and requests. Work with the Audio-Visual department to ensure all equipment is ordered, set up, and tested prior to guest use. Work with culinary team to plan all menus and assist with catering events. Ensure all functions are billed correctly. Contact in house meeting planners to promote good will and foster additional and repeat business. Maintain good rapport with local civic groups and associations. Prepare reports as requested: Sales Call Reports, Internal Sales Report. In the absence of a Director of Sales & Marketing, attend and lead Sales and BEO meetings with the team. Attend weekly staff meetings, weekly sales, catering, and all BEO Meetings. Make personal sales calls. Complete projects as determined by the Director of Sales & Marketing. To do this kind of work, you must be able to: Understand sales principles relating to the product you are selling. Organize activities to make the best use of time and efforts. Express yourself well when talking to potential buyers or sellers, to discuss features of the products or services involved and convince the other person of both your knowledge and integrity. Use arithmetic in computing the cost of sale to customer. Maintain enthusiasm and interest throughout all conferences with buyers and sellers. Keep accurate records of contacts, sales, and purchases. Be available on nights, weekends, and holidays. Physical Demands: Lifting 30 lbs. Maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations; and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate effectively in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities are involved in this function. Creating strong relationships with potential clients and the general public. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials. Specific Vocational Preparation: Specific vocational training should include a significant combination of college education, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs. Over 2 years' experience in Sales with some background in convention center operations is desirable. (Pay range: $75,000 - $85,000)

Security Officer Qualifications/Requirements: Must have a flexible schedule Must have up to date identification in order to complete an I-9 form. Must be able to work a standing post for 8-hour shifts or longer. Ability to interact with the public in a direct and professional manner, strong interpersonal skills. One or more years of Military/Law Enforcement experience preferred or equivalent education in the Criminal Justice field. Maintains a professional demeanor at all times. Strong interpersonal and communication skills with associates, visitors, and vendors. Strong conflict resolution skills with the ability to perform under pressure. Computer skills on a variety of programs. Security Officer Responsibilities Provide protection of all company assets including people, property, and information systems. Respond to emergency situations such as medical, fire, weather, and security related incidents. Be a visual deterrent, observe and report . Provide assistance to customers, employees, and visitors in a professional manner. Perform security patrols of designated areas on foot or vehicle. Comfortable with requesting trespassers to move off the property Security Officer Benefits: Health, Dental, Vision offered. Opportunity for advancement and growth. Company paid uniforms. Extensive training program.

Qualifications: ● High School diploma or GED/equivalent certification required ● Apple, Samsung Official Certifications required ● A+ Repair Certification preferred W.I.S.E. Certifcation Preferred ● The ability to read, write and communicate proficiently in English, to read and comprehend assembly manuals and process documentation ● Secondary language appreciated ● Troubleshooting and assembly experience for Apple and Android devices ● Troubleshooting and assembly experience for Windows and Mac computers ● 3+ years of experience in mobile repair preferred We are excited to launch our institution into the rapidly growing world of mobile repair, and are looking for qualified candidates to fill the position of repair technician instructor for our new state approved electronics repair courses. ● This person will be responsible for training students in our facility with a wide range of certified courses from Apple device repair, to the fundamentals of soldering, and much more, and must have proficient experience and knowledge in electronics repair. Job Responsibilities: ● Ability to teach others on Apple and Android mobile repair ○ Screen replacement experience ○ Battery replacement experience ● Ability to teach others on iOS and and Android software troubleshooting ○ Apple iOS software troubleshooting experience ○ Android device software troubleshooting experience ● Ability to teach others on Windows and Mac operating system troubleshooting ○ Windows operating system troubleshooting experience ○ macOS troubleshooting experience ● Ability to teach others in Windows laptop and desktop computer repair 2022 Telecom Institute of New York (T.I.N.Y)TM ○ ○ Windows laptop troubleshooting experience Desktop troubleshooting experience ● Ability to teach others in foundations of soldering electronics ○ Experience with soldering of mobile devices ○ Experience with soldering of electronic components ● Ability to teach others basics of motherboard repair ○ Experience with motherboard repair of mobile devices ○ Experience with motherboard repair of laptop computers Job Type: Full-time Pay: $20.00 - $25.00 per hour Expected hours: 40 – 45 per week Benefits: 401(k) 401(k) 3% Match Employee discount Life insurance Parental leave Referral program Schedule: 8 hour shift Weekends as needed People with a criminal record are encouraged to apply License/Certification: Driver's License (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person

66 Exports is Hiring! We are looking for dedicated hard-working individuals that truly enjoy servicing customers. We offer a better opportunity than working at other Pack & Ship stores as we consider our employers members of our growing network. Come Grow with Us! Must have prior shipping experience. (Pack and Ship, FEDEX Store, UPS Sore) Brand New Office Space/Fresh Start Flexibility & Growth Customer Service Representative Job Description: · Deliver world-class customer service · Utilize resources to solve problems, and answer questions as they are presented. · Work to build trust and repeat business with every opportunity. · Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone. · Receive and distribute parcels to mailbox customers. · Educate customers on mailbox options and benefits. · Operate copiers, printers, scanners, fax machines, laminators, binding equipment, and other machines to complete customer requests. · Educate customers on business solutions and print product offerings (e. g. digital printing, wide format, business products, specialty products, and binding and finishing services). · Utilize computer software to present customers with multiple shipping options for delivering parcels to their destinations with varying speed and protections. · Packaging-- Following standard packaging guidelines; accurately assess materials necessary for packing jobs and perform at customers' request. · Run end of day reports, counting cash drawers, and other duties as assigned. · Passport Photos-take passport photos to regulatory standards Ideal candidates will possess the following skills: Excellent communication Skills and professional demeanor Knowledge of: Basic procedures for shipping mail and packages Printing & printing services, copying and document management processes Fundamental accounting, banking, and cash management skills Proficient in MS Office programs such as Word and Excel Email applications: Learn and retain information quickly Cross sell and upsell additional services Address issues and resolve conflicts through professional verbal/written communication Requirements: Minimum High school diploma, G. E. D. or equivalent Must be able to lift 50+lbs Must be able to remain standing for extended periods of time Bilingual (French/Spanish/English preferred)

About NovaSportsFit: We are a private fitness studio that provides one-on-one personal training. Our goal is to be a truly great fitness organization. We work in a dedicated and focused manner so that NovaSportsFit is universally regarded by our customers, our vendors, our peers, our families, and most importantly, ourselves, as one of the best fitness organizations in the world. As a result of our practice and dedication to higher standards we help to improve the fitness industry on a daily basis. We are now growing from a small business, to a big business and we are excited to work with YOU as we achieve our mission. Our trainers' responsibilities are to design customized workout programs and train our members based on their needs. Responsibilities: You are responsible for providing written program prescription and program design for your clients. Provide clients with safe, reasonable exercises that they can perform in the gym as well as at home. Motivate clients to get results through goal setting and frequent follow up. Qualifications: Current nationally recognized Personal Training Certification or a bachelor’s degree in the field. Approved Personal Training Certification Required Cardiopulmonary Resuscitation (CPR) certification required Lead clients through planned exercise routines Design and coach personalized programs for both in-person and virtual clients Follow all healthy and safety regulation and company policies All administrative duties related to planning workouts, scheduling, communicating with clients Ability to sell Personal Training Packages Ability to communicate clearly and concisely, both verbally and in writing Adjust and operate fitness equipment Basic computer and technology skills Punctual, respectful, friendly Compensation & Benefits: Offers a contribution to Health Insurance, Dental and Vision for employees who work 30 hours per week and 401 K benefits Bonus opportunities Job Types: Part-time Pay: $18-$55 per hour Experience: Personal training at least 1 year, 3 years preferred! Schedule: 3-4 hours shift a day Shift availability: mornings / evenings Weekend availability

POSITION DESCRIPTION Position: Program Manager Program: VITA Tax Program Reports to: Program Director Salary Range: $60,000 to $65,000 Posted: March 30, 2024 Start Date: Immediately Full – Time- Vita Tax Program About Ariva MISSION: Our mission is to bring economic justice, opportunity and inclusion to our Bronx neighbors and other underserved communities across New York City. VISION: We envision a world where all New York City residents experience economic justice, financial inclusion, and the opportunity to build financially empowered and prosperous lives. We offer free comprehensive financial capabilities services and free income tax assistance at locations around New York City. Information on our projects and programs Position Description The Program Manager is part of Ariva’s management team and has lead responsibility for the management and performance of one year round VITA tax site and up to six seasonal tax sites. The Program Manager has direct supervision of two to three permanent staff and about twelve seasonal employees. The manager is responsible for ensuring that the sites within their portfolio meet all internal and external contract goals. Ariva is one of the most established non-profit free tax assistance organizations in the Bronx. We are an IRS sponsored VITA program and a Certified Acceptance Agent for ITINs. The program serves over 8,000 New Yorker each year at about ten seasonal and three year round locations. The tax team is composed of 5 full-time year-round staff, 20-25 seasonal staff and about 100 hundred volunteers. This job involves frequent local travel to sites around NYC and requires some evenings and weekend hours over the course of the year. During the main filing season (January-April), the Program Manager can expect to work most evenings and Saturdays. Face-to-face in-person service is an essential component of this position. All staff must be vaccinated and must follow the health and safety procedures in our offices. This position is 100% in person. The average work week is 45 hours, more during the income tax filing season and other busy times of year. Ariva is a growing organization, and this position offers the opportunity to grow with us. Responsibilities The Program Manager has full responsibility for the tax sites in their portfolio. The Program Manager directly oversees projects and tax sites and supervises line staff. They also provide coverage as needed in the absence of site staff to ensure seamless and efficient operations of the tax sites. The Tax Program is a VITA program highly regulated by the IRS. The Program Manager ensures that all aspects of the tax sites in their portfolio are fully compliant with all IRS VITA program requirements. Ariva is also a Certified Acceptance Agent for ITINs. This IRS program also has stringent compliance requirements and, in addition, has extensive record keeping requirements. If ITINs are accepted at any of their locations, the Program Manager is responsible for ensuring that Ariva is at all times fully compliant with the requirements of the ITIN program. Responsibilities Specific responsibilities include, but are not limited to: Primary Responsibilities · Tax site performance monitoring and reporting. Ensuring the tax sites at all times meet all IRS and local funders requirements, including but not limited to the ten IRS Quality Site Requirements. · Recruitment, mentoring, retention and supervision of site coordinators and seasonal staff. · Oversight of community outreach campaigns and marketing to support a client pipeline at assigned sites. Maintaining an up-to-date client story bank. · Cultivation and engagement of community partners, financial services partners, and other host partners in the communities where the tax sites are located · Coordinating program integration activities with Ariva’s financial counseling program. · Ensuring a highly professional and client-centered environment at all of Ariva’s tax sites. · Ensuring the tax sites have at all times adequate equipment, technology and supplies and safeguards in place to preserve the privacy and safety of client data. Duties include securely maintaining an equipment inventory of laptops and peripherals, and ensuring the software is up to date, including security and antiviral software. · Participate in weekly Ariva management team meetings. Additional Responsibilities The Program Manager will also have lead responsibility for at least one of the following initiatives: · Direct Ariva’s ITIN program. Ensure that Ariva’s ITIN program is fully compliant with all IRS requirements. · Oversee Ariva’s Senior Citizen Tax Initiative, a program focused exclusively on the tax needs of seniors in our communities. · Oversee Ariva’s tax time savings and asset building initiatives. The assigned manager has lead responsibility in identifying, implementing and monitoring tax time savings efforts at our sites Supportive Responsibilities In addition to the above lead responsibilities, the Program Manager will work closely with and provide support to the Program director in the following: · Contract management. · Reviewing and approving communications content, including website information and social media content related to the tax programs Core Competencies: Minimum three years of experience in managing VITA sites. Seasonal site experience is acceptable. · A demonstrated commitment to and experience working with low-income people and in low-income communities. · Extraordinary customer service skills and high standards of professionalism. · Skilled in managing, motivating and supporting staff and volunteers. · Strong project management skills; ability to simultaneously manage several busy tax sites. · Cultural competence to provide services to the diverse members of our community. · Ability to identify and build new relationships and manage existing ones with community partners. · Computer-literate; comfortable with data management, data entry, and reporting. · Very strong written and verbal communication skills. · Familiarity with CRMs, especially Salesforce and tax software (currently TaxSlayer) · Contract or grant management experience and skills. · Able to work in person and engage in frequent local travel to visit multiple tax sites, primarily in the Bronx. · Willing and able to be flexible in their work schedule; able to accommodate evening and weekend hours to support the tax sites. Depending on project portfolio, additional competencies may be required in: · Services to seniors · ITIN preparation · Asset building and tax time savings. In addition to the above core competencies, the ideal candidate would also have · Basic knowledge of individual income tax returns · Familiarity with social media and some or all of the following applications; Salesforce, Constant Contacts, Wordpress. Salary: $60,000 to $65,000/year, depending on experience. Ariva offers full-time employees subsidized health and dental insurance, generous paid time off and other benefits. This posting will remain open through August 30th, 2024. "Ariva is an Equal Opportunity Employer"