Community Relations
27 days ago
Dallas
Job DescriptionPosition Description: Forefront Living is looking for Community Relations at the community in Coppell, TX. Our mission is to come together and make each moment matter for those we serve. The Forefront Living family is looking for individuals who want to be a part of our team and help continue our mission. With a shared legacy in business and healthcare innovation, our family of care-oriented organizations blends values built on compassion and faith with high-quality senior care - long-term care, Alzheimer's and memory care, skilled nursing and rehabilitation therapies, hospice, and palliative care. POSITION SUMMARY: The Community Relations position acts a liaison between the community and the local referral community, providing community relations, sales activity, and the results necessary to achieve the communitys sales and move- in goals. RESPONSIBILITIES: \tIdentifies professional referrals sources and key decision makers in the primary and secondary markets. \tVisits and conducts presentations to area referral sources and key decision makers. Establishes and maintains a professional relationship so that they will be comfortable referring their contacts to the community. Referral sources would include but not limited to area churches, physicians and third-party advocates. \tDevelop a formal relationship-marketing plan in conjunction with the communities marketing team. The plan will define priority accounts in the primary and secondary market, establish referral goals and determine the sales activity to maintain these accounts. \tMaintain and document activities using the communitys CRM \tKeeps updated on relevant operational and competitive information in order to respond effectively to service inquiries from area professionals and ensure proper positioning of the community in the marketplace. \tSupplements and substitutes for the Residential Sales Counselor as needed by responding to phone inquiries, setting appointments with qualified leads, giving presentations and assisting with closing sales. \tPlan, update and conduct sales and marketing presentations. Provide tours of the community as part of the strategic sales initiative. \tParticipates regularly in sales meetings, training and seminars. \tModels a service attitude towards others, takes ownership in solving problems and takes the initiative to make things better, is friendly and courteous to residents and co-workers. \tCommunicates Forefront Livings mission through public speaking, membership, and participation in community events. \tObtain and maintain knowledge of competitors. \tAssist with development and implementation of community marketing plans \tMaintain good attendance record. \tEnsure resident, visitor, and co-worker safety by remaining aware of and reporting any new or existing safety hazards. \tOther responsibilities as assigned by supervisor. MINIMUM QUALIFICATIONS: \tBachelors Degree preferred; with a background in marketing and sales. \tMinimum 3 years in Sales/Leasing, admissions, marketing, or community relations experience (AL, IL and CCRC sales experience preferred); \tValid state drivers license (and liability insurance) to use personal vehicle for Marketing travel required up to 100% of the time. \tAbility to work outside the workplace performing marketing duties up to 100% of the time. COMPETENCIES: \tAnalyticalthe individual synthesizes complex or diverse information \tProblem solvingthe individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully \tOral communicationthe individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts productive meetings \tLeadershipthe individual inspires and motivates others to perform well and accepts feedback from others, possesses political savvy and is a team player \tQuality managementthe individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness \tJudgmentthe individual displays willingness to make decisions, exhibits sound and accurate judgment, and makes timely decisionsKNOWLEDGE, SKILLS AND ABILITIES: \tKnowledge of marketing concepts with senior adults and an understanding of retirement community lifestyle \tExcellent time management skills \tAbility to build effective networking relationships. \tExcellent people skills, including ability to communicate effectively in writing, verbally and in public situations. \tAbility to work independently. \tGenuine caring for and interest in the care of mature adults. \tLeadership ability and excellent communication skills \tKnowledge of assisted living regulations \tDemonstrated proficiency in a variety of computer software applications and Microsoft Office \tAbility to demonstrate our Values of Diversity, Integrity, Stewardship and Compassion in performance of daily responsibilities and interactions with residents, patients, families and teammates \tAbility to read, write and effectively communicate in English \tAbility to work independently; able to establish priorities and deadlines \tAbility to adjust to changing conditions, frequent demands and stressful situations \tAbility to organize work flow and document timely and accurately \tAbility to acquire new knowledge to perform additional or more difficult tasks \tAbility to maintain a positive, stable disposition in performing, working in association with staff and residents \tAbility to maintain a high level of performance in an environment of frequent demands and changes \tAbility to work effectively as part of a team, to share information freely, to use and seek supervision and consultation verbally and in writing, and to be able to follow both verbal and written instructions \tAbility to comply with organizational and departmental safety policies and procedures \tAbility to communicate with all levels of teammates and provide exceptional customer service. \tAbility to maintain strict confidentiality; able to handle confidential information and use good judgement when making decisions \tAbility to perform work tasks within the Physical Demand Requirements \tAbility to comply with the Resident Bill of Rights and the Employee Responsibilities. \tAbility to comply with organizational and departmental safety policies and procedures.