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Job DescriptionBenefits: • Dental insurance, • Health insurance, • Opportunity for advancement, • Paid time off, • Vision insurance What is Batbox? Batbox is a sports technology company reinventing how the world plays, experiences, and connects through baseball. By blending immersive gameplay, data-driven technology, and scalable business models, we are building a global ecosystem that makes baseball accessible, social, and unforgettable. From our flagship venue in Addison, Texas, to a rapidly growing network of licensed installations and stadiums across North America and beyond, our proprietary platform powers a unified player experience. Whether its through our real-time analytics or our world-class hospitality, we invite everyone to step up to the plate. Join us as we scale the future of sports entertainment. Who Were Looking For We are looking for a Client Success Manager to be based in our Dallas office to build and lead Batboxs customer success function from the ground up. Reporting directly to the Director of Business Development, this role blends strategic leadership with hands-on execution. You will design the customer journey, build scalable onboarding and adoption frameworks, and directly manage key operator relationships while laying the foundation for a future team. This is a high-impact, builder role suited for someone who thrives in fast-paced, high-growth environments and is excited to shape how customers experience and succeed with Batbox technology. Your commitment to our core values of Be a Good Person, Amp the Experience, Lead Together, & Level Up and your dedication to our pillars of Craft Legendary Experiences, Powered by People, Build for the Future, & Beyond the Game will contribute to a future that's innovative and beyond the ordinary. Your Impact • Client Success Foundations: Design and build Batboxs end-to-end Customer Success operating model from the ground up. Establish the full customer journey, onboarding architecture, engagement cadence, segmentation and tiering, success playbooks, health scoring frameworks, and scalable systems. Create the documentation, standards, and processes that will become the foundation of a future Customer Success organization., • Client Relationship Ownership: Directly manage a portfolio of customers, acting as the senior relationship owner. Provide high-level guidance, insights, and strategic recommendations to maximize simulator usage, adoption, performance, and revenue results. Serve as the primary customer advocate with Product, Tech, Support, BD, and Operations., • Handoff & Onboarding: Lead the entire post-sale lifecycle, including structured handoff from BD, kickoff, onboarding, install readiness, training, and go-live support. Build repeatable, scalable onboarding frameworks and operator documentation that will support future team members as the business grows., • Adoption & Operator Success: Develop strategic Success Plans and adoption roadmaps tailored to each customer segment and tier. Monitor account health using data-driven indicators, proactively identify risks, and ensure customers realize meaningful value. Lead structured check-ins and quarterly business reviews with high-value accounts and build scalable adoption programs for broader customer segments.document recurring themes, and refine escalation and support processes., • Issue Resolution & Escalation: Serve as the senior point of contact for customer issues. Triage escalations, coordinate resolutions with Product and Tech teams, and identify patterns that require systemic fixes. Build clear escalation paths, communication protocols, and expectations for future CS staff., • Client Insights & Roadmap Influence: Translate customer experiences, usage patterns, and feedback into actionable insights that influence Product roadmap priorities. Build structured feedback loops, operator insights reporting, and feature adoption analysis. Act as a strategic partner to the CPIO and Product team in shaping improvements and new capabilities., • Retention, Renewal & Expansion: Build ROI narratives, value stories, and data-backed evidence that supports long-term customer loyalty and platform success., • Tools, Systems & Data: Evaluate, select, and implement customer-facing tools including CRM workflows, dashboards, ticketing systems, analytics, and success platforms. Define reporting standards for customer health and usage metrics. Build internal documentation, systems, and data structures that enable scale and future team growth.Your Experience, • Familiarity with CRM tools (HubSpot, Salesforce), support systems (Zendesk, Intercom), or project management platforms (Notion, ClickUp, Monday)., • Experience in develop structured launch playbooks, onboarding, and training programs, • Skilled at onboarding, adoption, and managing key customer accounts independently., • Excellent communicator who can simplify complex concepts and lead operator-facing interactions., • Data-driven decision-maker able to interpret usage trends, customer health, and risk indicators., • Strong problem-solving and escalation judgment with the ability to drive cross-functional solutions., • Highly autonomous, resourceful, and effective in ambiguous, high-growth environments.

Job Description About Vandelay Hospitality Group For over a decade, Vandelay Hospitality Group has defined what it means to deliver iconic, enduring hospitality experiences. With a growing portfolio of distinctive brands and markets nationwide, we are driven by a passion for craftsmanship, connection, and the pursuit of excellence. Every Vandelay concept celebrates the spirit of American dining: timeless spaces, genuine warmth, and an uncompromising commitment to quality that leaves a lasting impression on every guest who walks through our doors. About the Opportunity A Server at D.L. Mack's plays a key role in creating the memorable, high-touch experiences our guests return for. This position is responsible for delivering thoughtful, attentive food and beverage service with genuine hospitality and polished professionalism. Our servers anticipate guest needs, move with purpose, and create an atmosphere where every guest feels welcomed, cared for, and valued. Above all, this role helps ensure each dining experience is seamless, enjoyable, and exceeds expectations from start to finish. Core Responsibilities * Uphold a high level of hospitality and professionalism with every guest and team member. * Maintain thorough knowledge of all food and beverage offerings, including ingredients and dietary restrictions, to confidently answer guest questions. * Follow all steps of service with consistency, accuracy, and attention to detail. * Execute opening and closing procedures for the assigned station to ensure readiness and smooth operations. * Communicate clearly and work collaboratively with the entire team to support a seamless service experience. * Assist in creating a memorable and valuable experience for every guest throughout their visit. * Handle guest concerns or complaints with grace, professionalism, and genuine hospitality, always striving to accommodate special requests when possible. * Participate in ongoing food, wine, and team training opportunities to continually refine knowledge and elevate performance. Requirements * At least 18 years old * Positive attitude, a sense of responsibility and ownership of the position * Detail-oriented with strong communication skills * Team-oriented with a strong sense of punctuality and reliability * Experience in a full-service upscale high volume establishment preferred * Will be required to complete and pass quizzes on product/job knowledge * Appetite for creating memorable moments of hospitality for our guests * Desire to learn and grow within the position and restaurant * Knowledge and passion for wine, beer, and craft cocktails * Understanding of classic food, wine service, pairings, and service ware * TABC Certification, as required * Certified for food and alcohol service as is required by State and Local Agencies Physical Requirements * Ability to lift up to 50 pounds * Ability to work standing and walking for extended periods of time Benefits & Perks * Medical, Dental and Vision benefits available * Flexible schedule * Professional development and career growth * Family Meals * Dining discounts at all Vandelay Hospitality Group concepts * All Vandelay Hospitality Group restaurants are closed on Thanksgiving, Christmas and the 4th of July so our team can celebrate with their friends and family * A collaborative, uplifting culture where we take care of our guests by taking care of our people first If you’re a passionate professional who thrives in a fast-paced environment and is eager to grow with a company that values hospitality and teamwork, we’d love to hear from you! Vandelay Hospitality Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.

Responsibilities: Respond promptly to machine malfunctions and proactively participate in meeting departmental goals; Operate forklift and other motorized vehicles; Read and interpret wiring diagrams and mechanical, electrical, hydraulic/pneumatic blueprints; Research equipment specifications using

Salary: $35 - $50 per hour A bit about us: We are seeking a highly skilled and experienced Multi-Craft Maintenance Technician to join our dynamic manufacturing team.

SKILLS/TRAINING REQUIRED:* Two-year certificate or degree from a trade school or college or equivalent combinations of education, training and experience.Certification in at least two trades (electric, welding, etc.Minimum of five (5) plus years of related experience and/or training in a manufacturi

Responsibilities: Respond promptly to machine malfunctions and proactively participate in meeting departmental goals; Operate forklift and other motorized vehicles; Read and interpret wiring diagrams and mechanical, electrical, hydraulic/pneumatic blueprints; Research equipment specifications using

May be deemed an essential employee during emergencies, such as hurricanes and other major weather events, aircraft incidents.

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si