Assistant Property Manager - Affordable
hace 1 día
Rockford
Terrace - Rockford, IL 61103 Salary Range $19.00 - $20.00 Hourly Position Type Full Time Job Shift Day The Assistant Property Manager is responsible for supporting the Property Manager in the day-to-day operations of affordable housing communities. This includes a range of functions such as leasing, resident support, regulatory compliance, rent collection, office administration, and coordination of maintenance and vendor services. While some Assistant Property Managers focus on compliance and recertifications, others may take on leasing or operational tasks based on site needs. Key Responsibilities: Leadership & Staff Support • Step into site leadership responsibilities when the Property Manager is unavailable., • Provide support in onboarding, orienting, and training site staff., • Foster a positive and efficient team environment through guidance, collaboration, and example-setting., • Deliver responsive, courteous service to residents regarding inquiries, complaints, and maintenance needs., • Assist in coordinating resident services, programming, or events., • Assist with new resident orientations and maintain a welcoming site environment., • Ensure adherence to all federal, state, and municipal housing regulations including Fair Housing, ADA, and FCRA., • Support certification, recertification, and interim processes based on site needs., • Assist with documentation for HUD, LIHTC, and other funding programs as applicable., • Remain familiar with the HUD 4350.3 Handbook; attend training as needed to remain current on compliance updates., • Show units and market the property to prospective residents., • Assist with outreach efforts, maintenance of the waiting list, and implementation of the approved Resident Selection and Affirmative Fair Housing Marketing Plans., • Collect and record rent payments, fees, and security deposits accurately and timely., • Prepare and deliver notices (late rent, lease violations, etc.) in coordination with the Property Manager., • Input accounts payable and submit required documentation to the corporate office., • Respond to inquiries and manage office reception, phones, and front desk coverage., • Maintain accurate and organized records, including certifications, leases, vendor documentation, and correspondence., • Support the coordination of vendor work, supply procurement, and staff maintenance schedules., • Conduct property and unit inspections as assigned., • Monitor the condition of the building, common areas, and grounds; report issues promptly., • Report all resident incidents, safety hazards, and work-related injuries immediately to the Property Manager., • High school diploma or GED required., • 13 years of experience in affordable housing, leasing, or site operations. Familiarity with HUD, LIHTC, or other compliance programs preferred., • Required: Illinois Real Estate Licensee (or must obtain Illniis Residential Leasing License within 120 days of hire)., • Valid Driver's License and current auto insurance., • Certified Occupancy Specialist (COS) or Tax Credit Certification preferred., • Ability to work evenings, weekends, or emergencies as needed., • Proficiency in OneSite property management software or equivalent., • Knowledge of Microsoft Office (Word, Excel, Outlook, Teams)., • Strong math skills and ability to reconcile accounts., • Ability to professionally interact with residents, vendors, owners, and regulatory staff., • Must be adaptable, collaborative, and service-focused., • Must be able to stand, walk, and sit for extended periods., • Occasional climbing, balancing, stooping, kneeling, or lifting up to 25 pounds., • Ability to access and inspect units, common areas, and mechanical spaces., • Strong communication and interpersonal skills, • Customer Focus Delivers quality service; responds promptly and respectfully to resident needs., • Communication Listens well, communicates clearly both verbally and in writing, and presents professionally., • Compliance Awareness Understands and follows housing regulations; supports compliance documentation., • Organizational Skills Prioritizes tasks, maintains records, and works efficiently in a multi-tasked environment., • Teamwork Collaborates with others; supports cross-functional cooperation across site staff., • Frequently exposed to outdoor elements during inspections or emergencies., • Occasionally exposed to fumes or cleaning chemicals., • Moderate noise level in property office and surrounding areas.