Trabajos customer service coordinator en Fayetteville, North CarolinaCrear alertas

Job DescriptionDescription: Employee Role: Nurse Aide I (CNA I) The Nurse Aide I (CNA I) is a paraprofessional member of the client care team who works under the scheduling supervisions of the Customer Care Coordinator and clinical supervision of a registered nurse, Clinical Manager, by providing selected personal care services and limited related household tasks. These activities will be part of the client’s plan of care and must be provided under a physician’s order. Reporting To: Clinical Manager Wage/Hour Classification: Non-Exempt Essential Job Responsibilities • Implements and provides day-to-day Activities of Daily Living (ADL) and Instrumental Activities of Daily Living (IADL) support to clients within their home as ordered by the physician’s plan of treatment and client’s plan of care., • Appropriately assist clients with activities of daily living and personal care in accordance with the care plan including:, • Assisting or performing personal care including: Baths (tub, shower, bed), Mouth care, denture care, skin care, foot care (no toenail cutting), Grooming (shampoo, comb hair, shave, file nails), Dressing and undressing activities., • Elimination (toilet, commode, urinal, bedpan)., • Transfers., • Assisting with ambulation with or without mechanical aids., • Assisting the client with therapy exercises under the direction of a Registered Therapist, • Appropriately assist with household tasks directly related to the client’s health and in accordance with the care plan:, • Maintenance of a clean, safe, and healthy environment., • Planning and preparing meals according to specific dietary requirements of the client, and if necessary, feeding the client., • Light housekeeping of client’s immediate environment., • Laundry of clients bedding and clothing., • Assistance in completing activities such as shopping/grocery, errands, and appointments outside of the home., • Providing companionship and stimulation for the client including reading, walks, etc.; and accompanying the client to doctors or other appointments., • Utilize equipment in an appropriate and safe manner., • Remind client for self-administration of medication., • Do Not Administer Medications. Medications include eye drops, ear drops, ointments, pills, suppositories, injections, herbal remedies, and over-the-counter medications such as Tylenol, Aspirin, vitamins, and minerals., • Accurately documents shift details and services accurately within established time parameters., • Ensures the safety of clients and self. Follows Universal Precautions and demonstrates safe hand washing techniques., • Observes the client’s general physical, emotional, and mental status, and report all changes in the client’s conditions, family situation, or incidents during shift immediately to agency coordinator, supervisor, and client’s designated representative (as instructed by employer)., • Maintain and improve skills through attendance with staff development programs and in-service education requirements., • Maintain Confidentiality in all professional areas and consider the needs of clients and their families, other employees, physicians, visitors, and all members of the community in an informative, courteous, and compassionate manner., • Ensure all HIPAA regulations are adhered to., • Follow all agency policies and procedures., • All other duties as assigned. ADA Requirements: • Routinely required to sit, stand, and walk in variable surfaces, including occasional climbing of ramps or stairs or the use of foot controls., • Routinely required to use hands for various tasks, including hand controls, gripping, and handling of objects., • At times, will be required to reach beyond mid-line of body, reach overhead or at chest level., • There are specific vision abilities required to perform this job, which include close, distance and peripheral vision, depth perception and ability to adjust focus., • All employees will be required to use universal safety precautions when performing their assigned tasks., • Employee must have the ability to lift, push, pull and carry a minimum of 25 pounds., • Employee must have the ability to stoop and bend up to 2.5 hours per 8-hour shift.Requirements: Qualifications: • Licensure/Certification: Current certification/registration with the North Carolina Board of Nursing, • Current Nurse Aide I (CNA I) certification, • Be in compliance with all existing regulations and company policies., • CPR preferred and may be required for some clients., • Must meet transportation, language, and cultural requirements specific to branch needs., • CNA/PCAs are required to possess a sympathetic attitude toward the care of the sick, ability to read, write and carry out directions and maturity to deal effectively with the demands of the job., • Other Hours of Work: Varies on a case-by-case basis, variable hour employee. Additional Requirements: Bi-lingual – English/Spanish a plus.

Job DescriptionAs Center Coordinator, this position will be a point of contact for the center and will provide administrative support across the assigned center. This position will handle the flow of people through the business and ensure that all administration tasks are completed accurately and delivered with high quality and in a timely manner within the clinical setting. The emphasis of this role is ensuring that daily staffing and scheduling needs are met, ordering and maintaining center supplies, and ensuring center session documentation is submitted in a timely fashion. Another responsibility of this role is acting as training support in the concepts of Applied Behavior Analysis (ABA), Safety Care, and CPR Certification for our trainees and current employees. The Center Coordinator will ensure new hires are effectively trained and progressing timely through the RBT certification process. The Center Coordinator will work cohesively and collaboratively with the Clinical Leadership team to provide support for all new ABA Therapists and current employees within the clinic. ResponsibilitiesCenter Coordinator Essential Functions • Reasonable accommodations may be made to enable individuals with disabilities to perform the, • essential functions., • Serve visitors by greeting, welcoming, directing and checking them in and out., • Answer, screen and forward any incoming phone calls to appropriate staff, while providing basic, • information when needed., • Conduct reminder calls to clients for following business day., • Receive and sort daily mail/deliveries/couriers., • Maintain security by following procedures and controlling access (monitor logbook, issue visitor, • badges)., • Update appointment calendars and schedule meetings/appointments., • Perform other clerical duties such as filing, photocopying, collating, faxing etc., • Update data via Salesforce (patient data, therapist data, etc.), • Check phone messages., • Uploading documents into an EMR system., • Keep lobby and waiting room in order., • Responsible for constructing and gathering therapy materials., • Responsible for daily staffing schedule which includes working in collaboration with clinical team, • to ensure patient staffing appropriateness., • Assist Center Manager with interviewing and onboarding of new staff., • Ensures that session notes and billing documentation has been submitted through the, • appropriate systems by specified deadlines., • Leads employees to accomplish all job objectives; inspires confidence and motivation; clearly, • defines expectations and maintains personal effectiveness under pressure., • Maintains standards for center functions., • Identifies and understands patients of the pediatric center., • Practices effective problem identification and resolution skills as a method of sound decision making., • Develops and implements staffing standards for center programs with effective, economical use of resources., • Identifies and participates in special projects and develops standards and competencies related to implementation., • Adhere to the rules, regulations, policies, and processes outlined in the Hopebridge policy and procedure manual., • Protect patient rights and privacy according to HIPAA regulations, and Hopebridge policy and procedures manual., • Portray a positive attitude and maintain a patient and co-worker satisfaction level that limits adverse situations or complaints., • Generate team spirit through creating and maintaining an environment that fosters staff satisfaction, engagement, maximizing productivity and profitability., • Attend special education programs and in-service trainings related to the clinic., • Ensures ABA therapists completes new hire training, including RBT training requirements, in a timely manner., • Facilitates the logistical components of a new trainee becoming certified (including, but not limited to: determining RBT Mentors, leading Day 1 experience and preparation, signing up for BACB accounts and exams, completing RBT certification records, following timelines, etc.), • Supplementarily trains new hires on skills and concepts when necessary to ensure successful completion of competency, written exam, and providing high quality ABA therapy., • Tracks new hire training performance and status of staff members, provides specific feedback to trainees as warranted, and reports to the Clinic Manager and BCBA, providing regular updates, metrics, results and escalated items to appropriate managers. Follows up with Clinic Manager and BCBA on trainee status within the first 15, 30, 60 and 90 days of hire., • Provides coaching, modeling, and demonstration of specific strategies and/or activities as observed and/or tasked by the Clinical Leadership team to identified ABA Therapists and RBTs., • First point of contact for physical management assistance needed to support RBTs and patients., • Ensures accuracy and timely filing of incident reports., • Stays current in research and training regarding implementation of ABA principles., • Illustrates Hopebridge’s belief in the delivery of high quality therapeutic services through both the articulation and the demonstration of operational aspects of training., • Develops positive working relationships with all employees and departments, maintaining collaborative professional relationships at Hopebridge., • Models exemplary employee performance through own performance, professionalism, and appropriate communication outlined within Hopebridge’s employee handbook., • Attends staff meetings, trainings, and other meetings as requested., • Attains and achieves position competencies in relation to role responsibilities., • May be requested to assist with 1:1 therapy as needed within the clinic., • Other duties as assigned by Supervisor.Required SkillsCenter Coordinator Competencies, • Attention to Detail, • Attitude Toward Others, • Customer Service, • Communication, • Motivating Others, • Organizing and Task Management, • Patience, • Building Effective Teams, • Self-Development, • Developing Others, • Handling Stress, • ABA Knowledge\Center Coordinator Required Education and Experience, • High school diploma or equivalent., • RBT credential required, • Demonstrated ability to train others in behavior analytic skills. Prior training, presenting and facilitation experience which includes presenting to large groups preferred., • Knowledgeable of Applied Behavior Analysis (ABA) methodologies and curriculum found to benefit children diagnosed with ASD, including but not limited to Verbal Behavior Milestones Assessment and Placement Program (VB-MAPP), Assessment of Functional Living Skills (AFLS), Picture Exchange Communication System (PECS), Discrete Trial Teaching (DTT), prompting and prompt fading strategies, error correction procedures, differential reinforcement, and Pivotal Response Training (PRT)., • Knowledgeable about training techniques, delivering trainings, and training development, • Ability to exercise confidentiality and discretion pertaining to the work environment and maintain all HIPAA requirements, • Maintain a negative Tuberculosis screening according to the CDC, • Knowledgeable of computer systems and software used at Hopebridge, including but not limited to Office 365, HB Charts, Rethink, and CatalystCenter Coordinator Preferred Education and Experience, • Experience with staff scheduling and management, • Relevant experience in Health Care and or Health related field preferred, • Prior positive interactions and experience with the pediatric population, • Proficient with Microsoft Office Suite, • Ability to be resourceful and proactive in dealing with issues that may arise, • Ability to organize, multitask, prioritize and work under pressure Hopebridge is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Together, we will be a beacon of hope and trusted guides in our community! Ready to embark on this journey? Apply now!

Fayetteville, North Carolina, United States We are seeking a detail-oriented and enthusiastic Trip Coordinator to join our team. In this role, you will assist clients with planning and coordinating travel arrangements while ensuring a seamless experience from start to finish. This is a great opportunity for someone who enjoys travel, customer service, and creating memorable experiences. • Assist clients with booking flights, accommodations, transportation, and activities., • Provide exceptional customer service and respond promptly to inquiries., • Research destinations and offer recommendations tailored to client preferences., • Manage itineraries and ensure accuracy of travel details., • Maintain positive relationships with travel vendors and partners., • Strong organizational and communication skills., • Attention to detail and problem-solving abilities., • Ability to multitask and manage time effectively., • Prior experience in travel, hospitality, or customer service is a plus (but not required)., • Comfortable working independently in a remote environment., • Flexible, remote work environment., • Training and professional development opportunities., • Supportive team and resources to help you succeed., • Opportunities to grow within the travel industry.

The Nurse Aide I (CNA I) is a paraprofessional member of the client care team who works under the scheduling supervisions of the Customer Care Coordinator and clinical supervision of a registered nurse, Clinical Manager, by providing selected personal care services and limited related household tasks. These activities will be part of the client's plan of care and must be provided under a physician's order. Reporting To: Clinical Manager Wage/Hour Classification: Non-Exempt Essential Job Responsibilities • Implements and provides day-to-day Activities of Daily Living (ADL) and Instrumental Activities of Daily Living (IADL) support to clients within their home as ordered by the physician's plan of treatment and client's plan of care., • Appropriately assist clients with activities of daily living and personal care in accordance with the care plan including:, • Assisting or performing personal care including: Baths (tub, shower, bed), Mouth care, denture care, skin care, foot care (no toenail cutting), Grooming (shampoo, comb hair, shave, file nails), Dressing and undressing activities., • Elimination (toilet, commode, urinal, bedpan)., • Transfers., • Assisting with ambulation with or without mechanical aids., • Assisting the client with therapy exercises under the direction of a Registered Therapist, • Appropriately assist with household tasks directly related to the client's health and in accordance with the care plan:, • Maintenance of a clean, safe, and healthy environment., • Planning and preparing meals according to specific dietary requirements of the client, and if necessary, feeding the client., • Light housekeeping of client's immediate environment., • Laundry of clients bedding and clothing., • Assistance in completing activities such as shopping/grocery, errands, and appointments outside of the home., • Providing companionship and stimulation for the client including reading, walks, etc.; and accompanying the client to doctors or other appointments., • Utilize equipment in an appropriate and safe manner., • Remind client for self-administration of medication., • Do Not Administer Medications. Medications include eye drops, ear drops, ointments, pills, suppositories, injections, herbal remedies, and over-the-counter medications such as Tylenol, Aspirin, vitamins, and minerals., • Accurately documents shift details and services accurately within established time parameters., • Ensures the safety of clients and self. Follows Universal Precautions and demonstrates safe hand washing techniques., • Observes the client's general physical, emotional, and mental status, and report all changes in the client's conditions, family situation, or incidents during shift immediately to agency coordinator, supervisor, and client's designated representative (as instructed by employer)., • Maintain and improve skills through attendance with staff development programs and in-service education requirements., • Maintain Confidentiality in all professional areas and consider the needs of clients and their families, other employees, physicians, visitors, and all members of the community in an informative, courteous, and compassionate manner., • Ensure all HIPAA regulations are adhered to., • Follow all agency policies and procedures., • All other duties as assigned. ADA Requirements: • Routinely required to sit, stand, and walk in variable surfaces, including occasional climbing of ramps or stairs or the use of foot controls., • Routinely required to use hands for various tasks, including hand controls, gripping, and handling of objects., • At times, will be required to reach beyond mid-line of body, reach overhead or at chest level., • There are specific vision abilities required to perform this job, which include close, distance and peripheral vision, depth perception and ability to adjust focus., • All employees will be required to use universal safety precautions when performing their assigned tasks., • Employee must have the ability to lift, push, pull and carry a minimum of 25 pounds., • Employee must have the ability to stoop and bend up to 2.5 hours per 8-hour shift. Requirements Qualifications: • Licensure/Certification: Current certification/registration with the North Carolina Board of Nursing, • Current Nurse Aide I (CNA I) certification, • Be in compliance with all existing regulations and company policies., • CPR preferred and may be required for some clients., • Must meet transportation, language, and cultural requirements specific to branch needs., • CNA/PCAs are required to possess a sympathetic attitude toward the care of the sick, ability to read, write and carry out directions and maturity to deal effectively with the demands of the job., • Other Hours of Work: Varies on a case-by-case basis, variable hour employee. Additional Requirements: Bi-lingual English/Spanish a plus.

It's the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation. This position is located at 558 Gillespie St., Fayetteville, NC and will be considered a Central HR employee. The Human Resources Qualifications and Salary Administration group is seeking a highly motivated individual with a background in human resources and a desire to assist Division 6 employees. The Division 6 FMLA Coordinator is a non-supervisory position assigned to the Division 6 Office. The position administers the provisions granted to employees under the Family Medical Leave Act (FMLA) to all Division 6 employees. It also administers all other LOA programs including STD, LTD and Workers Comp. Another primary function is the processing and completion of separation actions. The primary purpose of this position is to serve as an HR Technician III coordinating the areas of LOA and FMLA. Most of the work time will be spent as the FMLA coordinator, but additional duties will include qualification review and salary administration as needed. This requires reviewing applications to determine qualification status of applicants, as well as reviewing hiring packages to ensure compliance with merit-based hiring practices. Additional responsibility includes the review of salary recommendations to ensure compliance with salary administration policies. The position will also serve as a backup to the division approver for PA/OM actions using the state's Human Resources Information System Fiori (formerly known as BEACON). Salary Grade and Salary Range: NC09 $41,206 - $72,113 Management prefers applicants with the following: • Experience using a Human Resources System such as FIORI (Formerly known as BEACON) to process actions, • Working knowledge of LOA policies such as FMLA, Extended Illness, STD, LTD, etc., • Demonstrated ability to handle time sensitive and confidential human resources information, • Experience providing customer service for human resources related issues, • Experience composing written communication using MS Word and Outlook and using MS Excel to create spreadsheets Associate's degree, typically in Human Resources or relevant field from an appropriately accredited institution and 2 years of experience required; or 3 years of progressive experience in Human Resources; or equivalent combination or education and experience. In accordance with the Governor's Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application. The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Job Description We are seeking a detail-oriented Remote Reservations Coordinator to assist clients with researching, coordinating, and managing reservations. This role requires strong organization, accurate recordkeeping, and professional communication. Responsibilities • Research availability based on client requests, • Assist with reservation coordination, • Review available options and reservation details, • Coordinate accommodations, transportation, activities, and related services, • Provide confirmations and relevant information, • Verify dates, names, and other important details for accuracy, • Assist with modifications and special requests, • Maintain organized reservation records, • Communicate with service providers, • Follow up regarding outstanding reservation details Qualifications • Excellent attention to detail, • Strong written and verbal communication, • Good organizational abilities, • Comfortable researching information online, • Ability to manage multiple reservations and deadlines, • Comfortable learning digital reservation systems, • Customer service, hospitality, or reservation experience is helpful Benefits • Fully remote environment, • Onboarding and training, • Continuing education, • Access to professional tools and resources, • Ongoing team support

Job DescriptionDescription: Avid Health delivers exceptional personalized in-home care services by hiring compassionate people who believe in taking care of our clients, fellow employees, and the communities we serve. We believe in Access, Value-Based Care, Innovation, and Dedication to Quality. JOIN OUR TEAM! Avid is hiring a Care Coordinator for our Cumberland Region. This position is available immediately. The role of the Care Coordinator (CC) is to provide the day-to-day coordination and scheduling of quality and qualified field employees with clients. The CC is responsible to maintain current client services and intake of new clients to agency. CC is held accountable to communicate and update all client care information into agency EMR system to ensure clients’ Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs) needs are met by all members of the interdisciplinary team. This position will be based out of the Fayetteville branch and covers Cumberland, Columbus, and Richmond counties. Role is office based, as well as some community events. We have a stable client census with consistent assignments and hours, offering you the ability to work with clients and their caregivers long-term. Employee Role: Client Care Coordinator (CCC) The role of the Client Care Coordinator (CCC) is to provide the day-to-day coordination and scheduling of quality and qualified field employees with clients. The CCC is responsible for maintaining current client services and intake of new clients to the agency. CCC is held accountable to communicate and update all client care information into agency EMR system to ensure clients’ Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs) needs are met by all members of the interdisciplinary team. Reporting To: Regional Director or General Manager Wage/Hour Classification: Non-Exempt Essential Job Responsibilities: • Participate in all general office administrative operations including on-call responsibilities to ensure business continuity., • Manage intake coordination tasks from all referral sources while continuing to seek new referral opportunities to support branch operational growth goals., • Maintains accurate client schedules by learning and familiarizing self on field employees’ availability and their respective skill level to effectively meet client’s level of care needs., • Ensures client schedules are covered daily for new intakes and shift replacements due to staff PTO, sicknesses, and emergency call outs., • Manage client/contract satisfaction with the highest level of customer service standards, communication, and documentation., • Build relationships with clients to encourage compliance with care plans and client safety., • Ensure all forms of communication with clients, families, health plan providers, and field employees are documented timely to promote continuity of care across all interdepartmental functions., • File all employee and client paperwork as appropriate within 7 days of documentations into agency EMR., • Manage time and attendance of field employees and ensure daily compliance with Electronic Visit Verification (EVV) requirements for timely payroll and billing processing., • Review EVV data and process weekly payroll for all branch field employees., • Ensure timely collection of timesheet records for schedules with unsuccessful EVV records., • Conduct audit review of field employees’ visit notes and EVV data to ensure compliance with client’s ADL and IADL needs., • Orientate and supervise field employees to client care plans and provide remedial training and mentoring as needed., • Work with Recruitment and Compliance departments to communicate recruitment needs., • Manage and monitor field employees to ensure compliance with state, federal, and contractual annual health and training requirements., • Support branch recruitment efforts by distributing applications to potential new hires and forward completed forms to Regional Recruiter or Human Resources to process., • Run reports and utilize data from EMR to manage individual KPI goals and expectations., • Follow Agency Policies and Procedures and ensure all HIPAA regulations are adhered to., • All other duties as assigned. ADA Requirements: Candidates will have the physical ability to perform job-related duties, which may require lifting a minimum of 10 pounds, bending, stooping, stretching, pulling, and pushing. You have a lot to offer! And so do we! Benefits: • Competitive pay, paid weekly, • Medical Insurance (choice of 3 plans), with company contribution, • Dental Insurance, • Vision Insurance, • Life and AD&D Insurance, • Short and Long-Term Disability Insurance, • 401k plan with company match, • Paid Time Off, • Holiday Pay, • Ongoing training, • Performance based bonus Avid Health at Home is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Requirements: Qualifications: • Education: College degree preferred or equivalent work experience., • Licensure/Certification: CNA license preferred., • Travel: Travel is required for business purposes. The employee must have a valid driver’s license issued by the state in which they work, a satisfactory driving record, and an operational vehicle., • Work Experience: Minimum of two years’ related experience required. Working knowledge of commonly used medical concepts, practices, and procedures preferred., • Hours of Work: Monday-Friday, weekends and holidays as needed. Occasional need for flexible hours to meet the educational needs of staff and agency. Able to rotate calls and respond to assist as needed while on call., • Skills and Additional Requirements:, • Essential Technical Skills: Working knowledge of Word, Excel, Windows, Email, typing of 35 wpm and accurate data entry skills, • A specific understanding of geographical/cultural requirements of branch office is preferred., • Satisfactory verbal and written communication skills., • Ability to concentrate with frequent interruption, handle pressure of deadline, good judgement, ability to follow procedures, ability to work independently., • Ability to prioritize work activities and complete assignments in a self-directed manner with minimum need for constant supervision., • Language: Bi-lingual – English/Spanish a plus.