Guest Service Representative Part Time
5 days ago
West Palm Beach
Job Description ENERGY AND DRIVE: Energetic and takes initiative. Is pro-active and persistent in pursuing and completing tasks. Strives to exceed expectations and goals. ESSENTIAL RESPONSIBILITIES: • Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested., • Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell., • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records., • Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue., • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone., • Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service., • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy., • Maintains a friendly, cheerful and courteous demeanor at all times., • Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible., • Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations., • Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel., • Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems., • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English., • Must have vision ability to read written communiques and monochrome computer screen., • Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing., • Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing., • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Powered by ExactHire:165434