Guest Service Representative
hace 12 días
Palm Beach Gardens
Job Description • Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations., • Secure payment; verify and adjust billing., • Activate and file room keys., • Process all guest requests and relay messages., • Print contingency lists to have a record of all guests in case of emergency., • Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest., • Ensure that any outstanding requests or problems from the previous day receive priority and are resolved., • Run and review daily reports/logs., • Complete designated cashier and closing reports in the computer system., • Accept and record wake-up call requests and deliver to appropriate department., • Count bank at beginning and end of shift; secure bank., • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change., • Notify Loss Prevention/Security of any guest reports of theft., • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager, • Ensure uniform and personal appearances are clean and professional, • Maintain confidentiality of proprietary information protect company assets., • Welcome and acknowledge all guests according to company standards., • Anticipate and address guests' service needs, • Assist individuals with disabilities, • Thank guests with genuine appreciation., • Speak with others using clear and professional language, • Answer telephones using appropriate etiquette., • Develop and maintain positive working relationships with others, • Support team to reach common goals., • Comply with quality assurance expectations and standards., • Stand, sit, or walk for an extended period of time., • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance., • Perform other reasonable job duties as requested by Supervisors., • Drug test and background check may be required Powered by ExactHire:160900