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  • Development Manager - Newark Public Radio
    Development Manager - Newark Public Radio
    14 days ago
    $80000–$100000 yearly
    Full-time
    Central Ward, Newark

    The Development Manager is a key member of WBGO’s development team, responsible for managing a portfolio of mid-level and major donors. This portfolio represents a significant source of contributed revenue and plays a critical role in supporting the station’s long-term sustainability and mission. Reporting directly to the Chief Development Officer, the Development Manager will focus on cultivating, stewarding, and growing donor relationships through strategic, personalized engagement. This position requires strong cross-functional collaboration across departments including programming, marketing, and finance, and a forward-thinking, solutions-oriented mindset. The ideal candidate is highly collaborative, creatively strategic, and has a track record of success working in the arts and culture space. This is a full-time position with a hybrid schedule. Qualifications • 6+ years of nonprofit fundraising experience, including direct management of a portfolio of mid-level and major donors., • Proven experience working in the arts and culture space is required., • Experience in public media and/or jazz music is a plus but not required., • Exceptional interpersonal skills with a demonstrated ability to build and sustain relationships with a wide range of stakeholders, including board members, staff, community partners, and donors., • Outstanding verbal and written communication skills., • Demonstrated ability to manage confidential information with discretion and professionalism., • A resourceful, creative thinker who brings fresh approaches to donor engagement and problem solving., • Experience in internal and external communications, partnership development, and fundraising strategy., • Adept at using donor databases and CRM tools (Salesforce experience preferred)., • Thrives in a collaborative, team-oriented environment and comfortable working cross-functionally., • Strong organizational skills with the ability to manage multiple projects simultaneously., • A commitment to WBGO’s mission and role as a cultural institution rooted in community and excellence.

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  • Appointment Setter
    Appointment Setter
    21 days ago
    $18–$20 hourly
    Part-time
    Manhattan, New York

    Call Center Representative Job Description Template We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Call Center Representative Responsibilities: • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services., • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued., • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed., • Building lasting relationships with clients and other call center team members based on trust and reliability., • Utilizing software, databases, scripts, and tools appropriately., • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service., • Making sales or recommendations for products or services that may better suit client needs., • Taking part in training and other learning opportunities to expand knowledge of company and position., • Adhering to all company policies and procedures. Call Center Representative Requirements: • High school diploma or equivalent. (prefered not required), • More education or experience may be preferred., • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice., • Understanding of company products, services, and policies., • Proficiency with computers, especially with CRM software, and strong typing skills., • Ability to ask prying questions and diffuse tense situations., • Strong time management and decision making skills., • Adaptability and accountability., • Fluency in multiple languages may be desired.

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  • Mandarin/Cantonese Speaking Customer Representative
    Mandarin/Cantonese Speaking Customer Representative
    1 month ago
    Full-time
    Brooklyn Heights, Brooklyn

    Bi-Lingual Customer Support Specialist (Mandarin/Cantonese Speaking) Full-Time | New York, NY | $17 - $20/hour About Ideal CDPAP At Ideal CDPAP, we're redefining what it means to deliver exceptional home care support in New York State. As a trusted PPL facilitator for the Consumer Directed Personal Assistance Program (CDPAP), we empower families to take control of their loved ones' care by enabling them to choose their own caregivers, including family members and close friends. What sets us apart? Our people. With a multilingual team fluent in over 14 languages, we connect with New York's diverse communities in the languages they speak and the cultures they live. Position Overview We're looking for a Customer Support Specialist to join our team! In this outbound-focused role, you'll work directly with the members we serve. You'll make calls to ensure compliance, resolve issues, and provide general support to consumers and their Personal Assistants (PAs). Your work will ensure families receive uninterrupted care. Responsibilities Conduct outbound calls to Consumers and Personal Assistants to ensure program compliance and continuity of care. Follow up on documentation requirements, scheduling needs, and onboarding tasks. Monitor and support EVV (Electronic Visit Verification) compliance through regular outreach. Audit Consumer and Personal Assistant profiles to ensure accuracy and completeness. Document all interactions and outcomes accurately in our systems. Provide support to consumers who need assistance registering a new Personal Assistant. Escalate issues to management as needed and collaborate with team members to resolve complex cases. Qualifications Strong verbal and written communication skills Bilingual or multilingual preferred Ability to make high-volume outbound calls with professionalism and empathy Excellent organizational skills with strong attention to detail Ability to multitask, prioritize, and meet deadlines in a fast-paced environment Basic computer proficiency (email, spreadsheets, CRM/database systems) Reliable, self-motivated, and comfortable working independently Previous experience in customer service, call center, or healthcare coordination is a plus What We Offer Competitive pay: $17 - $20 per hour based on experience Employer-funded healthcare Commuter benefits program Paid time off Schedule & Location Job Type: Full-Time Schedule: Monday through Friday, 9:00 AM to 5:00 PM Location: In-office Brooklyn

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  • Resident Relations Specialist
    Resident Relations Specialist
    1 month ago
    $45000–$50000 yearly
    Full-time
    Manhattan, New York

    Status: Non-Exempt Position: Full-time Location: In-person, Lower East Side/East Village, Manhattan Cooper Square Mutual Housing Association Management (“CSMHAM”) is a non-profit, low-income housing organization on the Lower East Side of Manhattan. We serve as the property manager to Cooper Square Mutual Housing II HDFC (“MHA II”), a residential cooperative made up of 21 buildings. Our primary mission is to manage and preserve the MHA II co-op so that it is permanently affordable for multiple generations of low-income residents. Our style of property management centers on resident engagement and community preservation. A key element to our unique and successful model is that residents who live in our housing also sit on our board of directors. Resident Relations Specialists are the primary point of contact between residents and their property management organization. The Resident Relations Specialist (RRS) works with residents and staff to identify and resolve a wide variety of issues including: · building and apt. maintenance issues, · building and apt. repair issues, · resident-involved issues that can impact the household or building, (clutter, unsanitary conditions, criminal activity, etc.) · non-payment issues, · conflicts between residents. The RRS conducts regular building meetings to get feedback from residents and share information. The RRS also conducts regular apartment and building-wide inspections to assess housing conditions and other issue that need to be addressed. This is a property management position that also involves activities typically associated with resident advocacy, social work and tenant organizing. The Resident Relations Specialists work closely with, and reports directly to, the Director Operations. This is an in-person, public facing position. Specific Responsibilities · Communicate with residents and address resident concerns. · Work with staff and residents to identify and correct housing conditions through an internal work order system. Address and track housing code violations as needed. · Work with staff and residents to address rent arrears issues. · Send late notices and house rules violation letters as needed. · Inspect apartments and buildings to identify conditions that impact residents’ quality of life. · Conduct resident wellness visits as needed. · Advertise, facilitate and attend resident building meetings. · Attend and participate in other community meetings and staff meetings. · Maintain orderly and accurate resident records and files. Create and track “change orders” and enter other relevant information into the organizational database. · Perform other duties as needed. QUALIFICATIONS · Minimum of one-year experience with property management, tenant advocacy or equivalent position. · Excellent follow-up and problem solving skills. · Excellent people skills: ability to work with and communicate well with all types of residents and all levels of staff. · Effective communication skills, including basic writing skills (ability to write letters, fill out forms, compose emails, create notices, etc.) and public speaking skills. · Basic understanding of NYC housing rules (including Housing Maintenance Code) and of tenant/co-op shareholder rights. · Ability to maintain confidentiality regarding resident personal information and organizational information is essential. · Ability to stay organized and maintain records and files. · Ability to manage multiple tasks and shift priorities according to urgency. · Ability to work with partner organizations to connect eligible residents to social service programs, benefits and other community resources. · Proficiency in basic Microsoft Office programs. · Experience using a workplace/client-based database. Experience using a housing management software such as Rent Manager or YARDI is a plus. · Ability to work independently and as part of a team; willingness to contribute ideas and take direction and receive constructive criticism. · Willingness to work evenings as needed. · Willingness to help with organizational events or projects as needed. · Respect for community residents and co-workers. · Commitment to CSMHAM mission. · Commitment to equal treatment of all community members regardless of age, race, ethnicity, religion, national origin, language, citizenship status, family composition, ability, health status, gender, gender identity, sexuality, income, source of income, occupation, employment status, education, appearance, lifestyle, involvement with criminal justice system, drug use, political affiliation, etc. · Experience working in diverse, multi-lingual, low- and moderate-income communities. · Fluency in either Spanish, Cantonese or Mandarin is a plus. (but not required) · Experience working with the following specific populations is a plus: seniors, individuals with mental health challenges, individuals in recovery or dealing with drug or alcohol addiction, formerly homeless, survivors of domestic abuse, formerly incarcerated. · Experience working for a non-profit organization is a plus. · A sense of humor is a plus. COMPENSATION Salary range is $45,000--$50,000, commensurate with experience. Cooper Square Mutual Housing Association Management offers a comprehensive benefits package including employer-funded health and dental insurance benefits (following a 90-day waiting period), voluntary flexible spending plan, Simple IRA retirement plan, and paid leave time. *Cooper Square Mutual Housing Association Management* *is an equal opportunity employer (EEO).* *###*

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  • Junior WMS & TMS Support Consultant
    Junior WMS & TMS Support Consultant
    2 months ago
    $60000–$65000 yearly
    Full-time
    Manhattan, New York

    Position Overview We are looking for a motivated and detail-oriented Junior WMS & TMS Support Consultant to join our growing team. This role is ideal for someone looking to build a long-term career in supply chain technology, warehouse management systems (WMS), and transportation management systems (TMS). The successful candidate will assist with day-to-day customer support, troubleshooting, system maintenance, and implementation-related activities while gaining hands-on experience with logistics and ERP-integrated platforms. This position offers a strong growth path into a Functional Consultant, Technical Consultant, or Support Management role. Responsibilities • Provide first-level support for WMS and TMS applications, • Troubleshoot software, database, and web application issues, • Assist customers with system configuration and operational questions, • Monitor support tickets and ensure timely resolution and follow-up, • Work with senior consultants on implementations, upgrades, and testing, • Execute SQL queries for troubleshooting, reporting, and data validation, • Support integrations between WMS/TMS platforms and ERP systems, • Document support cases, solutions, and internal procedures, • Assist with user training and customer onboarding activities, • Collaborate with development and operations teams to escalate complex issues Required Skills & Qualifications • Basic to intermediate knowledge of Microsoft SQL Server (MSSQL), • Understanding of web applications and browser-based systems, • Familiarity with Warehouse Management Systems (WMS), • Strong troubleshooting and problem-solving skills, • Excellent communication and customer service abilities, • Ability to manage multiple tasks and priorities, • Strong attention to detail and willingness to learn, • Basic understanding of logistics, warehousing, or transportation processes is preferred Preferred Qualifications • Exposure to Transportation Management Systems (TMS), • Experience with ERP systems such as SAP Business One, Acumatica, or similar platforms, • Knowledge of APIs, integrations, or EDI is a plus, • Previous helpdesk or software support experience is beneficial Career Growth Opportunities This role is designed as an entry point into the consulting and supply chain software industry. Successful candidates will have the opportunity to grow into: • WMS/TMS Functional Consultant, • Technical Consultant, • Project Coordinator, • Support Team Lead, • Support Manager What We Offer • Hands-on training and mentorship, • Career development opportunities, • Exposure to real-world logistics and supply chain operations, • Collaborative and fast-paced environment, • Opportunity to work with modern warehouse and transportation technologies Location Hybrid/New York Employment Type Full-Time How to Apply Please submit your resume along with a brief introduction outlining your experience and interest in warehouse and transportation technology solutions.

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