Customer Service Representative
hace 26 días
De Pere
Job Description Location: De Pere, WI Starting Pay: Competitive, based on experience Schedule: Monday through Friday, 8:00 AM to 5:00 PM, onsite Status: Full-Time, Non-Exempt Join Our Team! Do you enjoy helping customers achieve their daily goals? At Transmotion in De Pere, WI (a Value Added Distributing Company), our team is driven, hardworking, and enthusiastic about producing quality products and delivering a high level of customer satisfaction. Does this describe how you like to work? If yes, then apply today! At Value Added Distributors, we are proud to offer: • Competitive pay, • Comprehensive benefits: dental, health, and vision insurance, • Paid vacation and holidays, • 401(k) plan with employer matching About the Role: The Customer Service Representative is responsible for handling the input of daily sales orders and following up on all customer inquiries. In conjunction with our sales and estimating team, the Customer Service Representative will help address customer or vendor concerns and ensure proper set-up and processing of initial orders. Key Responsibilities • Acquire comprehensive knowledge of the business's operational processes and components., • Processing Customer Purchase Orders/Order Entry, invoicing, and drop shipments., • Process both types of customer requests, expedite, and deferral., • Support Outside Sales Representatives., • Acknowledge incoming purchase orders., • Keep track of order due dates for customer awareness., • Maintain excellent communication with customers. Follow up with all orders to ensure they are processed on time., • Answer incoming phone calls., • Support continuous improvement and quality objectives., • Ability to communicate ideas clearly and directly, actively listen and ask clarifying questions., • Adjust communication style to different situations and audiences, ensuring that your message is received effectively., • Strong problem-solving skills to identify, analyze, and resolve issues. This includes the ability to apply critical thinking, creativity, decision-making, communication, and adaptability., • Focus on solutions, prioritize and manage the workload., • Strong knowledge of order fulfillment procedures and administrative recordkeeping., • Skilled in managing multiple tasks simultaneously with high accuracy and attention to detail., • A high focus on customer satisfaction and delivering exceptional service by understanding customer needs, anticipating their challenges, and proactively offering solutions to ensure a positive experience., • High school diploma or equivalent required, • Manufacturing experience is a plus ·, • Intermediate level computer skills i.e., Word and Excel., • Advanced business degree or 2+ years of retail and industrial assembly experience., • 1+ years of leadership experience., • Manufacturing knowledge (Fluid Power/Industrial Sales)., • Customer Service Representative jobs, Order processing roles, Sales support positions, Purchase order management, Customer inquiry handling, Order entry jobs, Administrative customer support, Order fulfillment specialist, Vendor management jobs, Problem-solving and critical thinking, Multi-tasking and time management, Strong communication skills, Administrative recordkeeping, Intermediate Microsoft Excel and Word, Typing 35+ words per minute, Customer satisfaction expertise, Self-motivated and independent worker, Attention to detail in data entry, Problem-solving and critical thinking, Forklift operator certification, Leadership experience in customer service, Advanced business degree preferred, Manufacturing experience a plus, Industrial sales knowledge, De Pere, WI Customer Service jobs, Local manufacturing customer service roles, De Pere WI administrative support jobs Apply Today! If you're ready to make a difference and join a growing company with a strong reputation in the industrial marketplace, we want to hear from you! Submit your resume today and take the next step in your career. As part of the hiring process, Value Added Distributors may conduct a thorough background check on candidates who receive a conditional offer of employment. This background check may include, but is not limited to, verification of employment history, education, criminal history, and other relevant information. For positions that require driving as part of the job responsibilities, a Motor Vehicle Record (MVR) check will also be conducted to ensure the candidate meets the company's driving standards. A valid driver's license and a clean driving record are required for such roles. By submitting your application, you acknowledge and consent to these background check procedures as part of Value Added Distributors' hiring process, in accordance with applicable laws and regulations. Value Added Distributors is an Equal Opportunity Employer and ensures that all background checks comply with federal, state, and local laws, including the Fair Credit Reporting Act (FCRA).