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Overview: Join Our Impactful Team at Health Connect America! Before you get started on your journey with Health Connect America, take some time to learn more about us. At Health Connect America, all services are guided by a unified, trauma-informed approach. Across every program, we are committed to providing compassionate, client-centered care that fosters healing and growth. Our services are delivered by clinically trained staff, grounded in a therapeutic mindset and informed by research and evidence-based practices at every level of care. Health Connect America and its affiliate brands are leaders in providing mental and behavioral health services to children, families, and adults across the nation. We provide our services directly to those in need whether that be within a person's home, their community, or in one of our office settings. Health Connect America is honored to be a part of the communities we serve and the clients we walk alongside as they embark on a journey to self-improvement and more fulfilling lives. At Health Connect America, we are dedicated to making meaningful connections every day through creating quality, affordable opportunities for individuals and families to achieve their greatest potential in a safe, positive living environment. Come make a difference and grow with us! Our Brands Responsibilities: The purpose of the Therapist is to provide high-quality, therapeutic services to clients, ensuring their mental health and well-being. The Therapist is responsible for conducting assessments, developing and implementing individualized treatment plans, maintaining accurate documentation, and collaborating with other internal and external professionals. This role also involves participating in outreach and marketing efforts to promote services and attract new referrals, contributing to the overall mission of delivering comprehensive mental health care. Essential Duties & Responsibilities: • Perform comprehensive biopsychosocial assessments to determine individuals’ needs and appropriate interventions., • Utilize standardized assessment tools and techniques to gather relevant information., • Create individualized treatment plans in collaboration with individuals, families, and the treatment team., • Set measurable goals and objectives tailored to individuals’ needs., • Deliver therapeutic interventions in individual, group, and family therapy sessions., • Implement therapeutic techniques to address various mental health issues, such as anxiety, depression, trauma, and behavioral disorders., • Provide consistent and comprehensive services to all assigned individuals on your caseload., • Ensure regular contact and follow-up with individuals to monitor progress and adjust treatment plans as necessary., • Accurately document all client interactions, treatment plans, progress notes, and other required documentation within established timeframes per company policy., • Ensure compliance with all regulatory and organizational standards., • Work closely with other professionals as a multidisciplinary treatment team, to provide holistic care., • Participate in regular treatment team meetings to discuss progress and treatment strategies of individuals served., • Provide immediate support and intervention during crisis situations., • Develop safety plans and coordinate with emergency services when necessary., • Engage in community outreach to promote mental health services and attract new clients., • Connect individuals and families with additional resources and support services as needed., • Stay current with best practices, new treatment modalities, and emerging trends in mental health therapy., • Participate in ongoing training, workshops, and professional development opportunities., • Effectively communicate with clients, colleagues, and other stakeholders to address inquiries, disseminate information, and resolve complaints or concerns., • If providing services in NC, additional responsibilities include:, • Actively engage with individuals through assessment, coordination, health promotion, and transitional care, documenting assessments and coordinating with the care team and treatment teams., • Alabama:, • Master’s Degree in Social Work, Counseling, or a related field is required., • Minimum of two years’ experience working with children and/or families, which may include internships., • Must be eligible for licensure as a LPC, LMFT, LCSW, or ALC., • Florida:, • Master’s Degree in Social Work, Counseling, or a related field is required., • Minimum of one year experience working with children and/or families, which may include internships and volunteer work., • Must be a Registered Intern (RMHCI) with the State of Florida., • Mississippi:, • Master’s Degree in Social Work, Counseling, or a related field is required., • Minimum of two years’ experience working with children and/or families, which may include internships., • Must be eligible for licensure as a LPC, LMFT, or LCSW., • North Carolina:, • Master’s Degree in Social Work, Counseling, or a related field is required., • Minimum of one year experience working with children and/or families, which may include internships., • Must hold associate license as a LCSWA or LCMHCA., • South Carolina, • Master’s Degree in Social Work, Counseling, or a related field is required., • Minimum of two years’ experience working with children and/or families, which may include internships., • Must hold license as a LMSW, LMFT, or LPCA., • Tennessee:, • Master’s Degree in Social Work, Counseling, or a related field is required., • Minimum of two years’ experience working with children and/or families, which may include internships and volunteer work., • Must be eligible for licensure as a LPC, LMFT, or LCSW., • Virginia:, • Master’s Degree in Social Work, Counseling, or a related field is required., • Minimum of two years’ experience working with children and/or families, which may include internships and volunteer work., • Must be a Resident in Counseling or Supervisee in Social Work. Be Well with HCA: • We recognize the importance of self-care and work/life balance., • We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually., • Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products., • Additional benefits include:, • Access to a Health Navigator, • Health Savings Account with company contribution, • Dependent Daycare Flexible Spending Account, • Health Reimbursement Account, • 401(k) Retirement Plan, • Benefits Hub, • Tickets at Work Join a team where your contributions truly make a difference in the lives of others. Apply now to be part of our dynamic and supportive community at Health Connect America! Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team. Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information on Equal Opportunity, please click here ___

Job DescriptionPosition: Fulfillment Coordinator Location: Brentwood, TN (On-site) Monogram Health is seeking a detail-oriented, reliable Fulfillment Coordinator to support daily shipping, receiving, and inventory operations at our Brentwood location. This hands-on role is essential to ensuring that supplies and equipment are accurately received, organized, and shipped to Monogram’s clinics, clinical teams, and corporate offices. The ideal candidate is process-driven, thrives in a fast-paced environment, and takes pride in accuracy and efficiency. You will work closely with the Fulfillment Manager and other Fulfillment Coordinators to keep daily operations running smoothly. ResponsibilitiesShipping & Receiving: • Prepare and ship outgoing packages via FedEx, UPS, and other carriers according to schedule., • Receive incoming deliveries; inspect for accuracy and quality and reconcile against packing slips and POs., • Log incoming and outgoing shipments and notify relevant stakeholders of delivery status., • Maintain a clean and organized receiving/shipping area to ensure safety and efficiency., • Pick, pack, and prepare orders accurately and efficiently for shipment., • Replenish inventory in fulfillment zones based on usage and min/max thresholds., • Help monitor usage patterns and flag low stock or anomalies., • Participate in physical inventory counts and daily cycle counts and contribute to ongoing process improvement initiatives., • Maintain cleanliness, accuracy, and organization across fulfillment zones and storage areas. Position Requirements • Minimum of 2 years of experience in a warehouse, fulfillment, or shipping/receiving role., • Familiarity with common shipping systems (FedEx Ship Manager, UPS WorldShip, etc.)., • Attention to detail and pride in getting the little things right., • Ability to frequently lift and carry up to 50 lbs. and be on your feet for extended periods., • Working knowledge and prior use of basic software tools (e.g., MS Office Suite) Benefits • Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts, • Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources, • Time Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leave, • Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts About Monogram Health: Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders. Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.

Job DescriptionPosition: HR Business Partner The HR Business Partner (HRBP) position is responsible for aligning business objectives with employees and management in designated business units. The position formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization. The HRBP maintains an effective level of business literacy about the business unit's financial position, its strategic objectives, its culture and its competition. Roles and Responsibilities • Facilitating succession planning discussion, • Conducts weekly meetings with respective business units, • Consults with line management, providing HR guidance when appropriate, • Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies, • Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations, • Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required, • Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions)., • Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention, • Provides HR policy guidance and interpretation, • Provides guidance and input on business unit restructures, workforce planning and succession planning, • Identifies training needs for business units and individual executive coaching needs, • Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are metPosition Requirements, • Excellent verbal and written communication skills., • Excellent interpersonal and customer service skills, • Excellent organizational skills and attention to detail, • Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies, • Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors, • Excellent time management skills with a proven ability to meet deadlines, • Strong analytical and problem-solving skills, • Proficient with Microsoft Office Suite or related software, • 5+ years of HRBP experience, preferably in healthcare environments, • Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, and federal and state respective employment laws, • Bachelor's degree in HR, Business Administration or a related field, • HRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferredBenefits, • Opportunity to work in a dynamic, fast-paced and innovative value-based provider organization that is transforming the delivery of kidney care, • Competitive salary and opportunity to participate in the company’s bonus program, • Comprehensive medical, dental, vision and life insurance, • Flexible paid leave and vacation policy Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum. Monogram Health is based in Nashville, Tennessee, operates throughout 37 states, and is privately held by Frist Cressey Ventures, Norwest Venture Partners, TPG Capital, as well as other leading strategic and financial investors. To learn more about Monogram Health, ranked by Inc. Magazine as 2024’s No. 3 fastest growing private company in the United States, please visit here.

Job Description OUR MISSION Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way. At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it. To make this happen, we're building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime. WHAT YOU'LL DO As a Thyme Care Oncology Social Worker, you'll be a vital resource for our members and their care network, offering comprehensive psychosocial, emotional support during their cancer journey via phone, email, text, and telemedicine. • Assessment and support: Conduct comprehensive psychosocial assessments to identify patients' and families' needs, providing individual and family support to address emotional concerns such as anxiety, depression, grief, adjustment and coping mechanisms related to cancer diagnosis and treatment. Assess for and address financial toxicity, distress, changes in relationships/roles, custody planning, caregiver demands, advance care planning, and spiritual/existential distress., • Resource linkage: Identifying and connecting patients and families with relevant community resources when there are complex social needs., • Care coordination: Collaborating with the healthcare team, including oncologists, nurses, and other specialists, to ensure patients receive coordinated care and address any social or emotional barriers impacting treatment adherence., • Advocacy: Advocating for patients' needs with insurance companies, healthcare providers, and other relevant agencies to access necessary treatment and support services., • Crisis intervention: Providing immediate support and intervention in crises such as sudden changes in prognosis or end-of-life decisions. This role reports to our Director of Social Work and can be remote or hybrid based in our Nashville or New York City offices. All patient interactions will be virtual via telephone, video, text, or our proprietary virtual care platform. WHAT YOU'VE DONE • Qualifications: Master's degree in Social Work from a school or program accredited by the Council on Social Work Education (CSWE). Valid and current master's level license in current practice state (i.e., LMSW, LISW, LCSW)., • People-first. Thyme Care's mission and members matter to you deeply., • Experience: Minimum three to five years of experience is preferred, working as a social worker in a health care setting; oncology, palliative care, serious illness care and/or hospice experience is desired. An unrestricted license and a willingness to obtain additional state licenses as needed. It would be exceptional if you have worked at a startup or tech-forward company., • Action-Oriented: You proactively identify and prioritize initiatives, taking prompt action to address urgent needs., • Organizational Skills: You excel at multitasking and thrive in fast-paced environments while maintaining meticulous organization in communications and documentation., • Communication Skills: You are an effective listener and communicator, skilled at building rapport and fostering strong working relationships with members and colleagues., • Adaptability: You are comfortable with change and ambiguity and have a proven track record of success in dynamic environments. At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don't choose. Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $80,000. The salary range could be lower or higher than this if the role is hired at another level. We recognize a history of inequality in healthcare. We're here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer. Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

Job Description At K2 Medical Research, a privately-owned clinical research facility with multiple locations in Florida, Tennessee, and Rhode Island. We specialize in conducting multiphasic clinical trials that promote the development of innovative and effective medical treatments while maintaining the safety and privacy of our participants. Here at K2, we are committed to fighting the diseases that plague our loved ones and ourselves. By harnessing the power of advanced clinical research and connecting our patients with the treatments of tomorrow, we can improve the health of our local communities, and by extent, the population of our world. K2 is building a talent pipeline for future Psychometric Raters to support a new clinical research initiative in Nashville, TN. This position offers an incredible chance to contribute to advancing our understanding of neurodegenerative diseases, providing valuable experience in both research and patient care. K2 Medical Research is committed to fostering a collaborative and supportive environment, where Psychometric Raters can thrive and make significant contributions to the field. This is an evergreen requisition, meaning we don't have an immediate opening, but we're actively seeking talented professionals for upcoming opportunities. By applying, your information will be reviewed and considered for future roles as they become available. If you're interested in a future with K2 Medical Research, we encourage you to apply! Description: The Psychometric Rater is responsible for administering and interpreting quantitative and qualitative tests as part of a clinical team investigating pharmaceutical treatments for related disease state which include but are not limited to, Alzheimer’s disease, Mild Cognitive Impairment, Depression, Anxiety, and Parkinson’s Disease. This position is responsible for ensuring that the data collection is in congruence with the philosophy and mission of the company, as well as with the specific scale administration guidelines. The Psychometric Rater follows study-specific protocol guidelines and communicates and interacts with Investigators, clinic staff, sponsoring agencies, and others to effectively perform required testing and related research activities. All duties carried out by the Psychometric Rater are done so in accordance with company policies and SOPs, Good Clinical Practice, as well as all applicable local, state, and federal regulations. Professionals in this role actively participate in outstanding customer service and accept responsibility for developing and maintaining mutually respectful relationships. Primary Responsibilities: • Conduct cognitive, diagnostic, and clinical assessments of study participants, as well as caregiver interviews for clinical trials under the direction of a supervising Principal Investigator in accordance with FDA, GCP, and protocol guidelines., • Actively work to maintain consistency in the performance of ratings over time for individual subjects to ensure efficacy and prevent rater drift., • Articulate ratings issues to CRO and/or Sponsor, Principal or Sub-Investigator and other members of the study team., • Maintain accurate, complete, and timely visit source documentation as well as sponsor required information., • Respond promptly to questions and feedback regarding rating assessments., • Ensure subject safety by appropriately assessing and responding to any potential for harm to self or others and reporting it appropriately per company policy., • Facilitate flow of professional and timely communication with subjects, study staff, referral sources, Sponsor and/or CRO, Monitor(s), Auditors and any central rating organizations hired by the Sponsor., • Complete all study queries in a timely manner., • Administering and scoring psychometric tests for clinical trial participants in accordance with the visit schedule outlined in the study protocol., • Maintain compliance with all company policies and procedures., • Provide appropriate community resource referrals to subjects, caretakers, and family, as appropriate. Assist with additional tasks as assigned., • Conduct telephone screens and pre-screens, as needed., • Supervise study lead duties over 4 studies at minimum., • Complete weekly schedule check supervising a minimum of 2 coordinators., • A genuine interest in the field of cognitive and/or mental health research and will be able to work in a dynamic office of dedicated professionals., • Must have the ability to demonstrate situational awareness and empathy while working with patients of diminished mental capacity within the guidelines of research protocols., • Ability to communicate clearly and effectively (written and oral)., • Excellent interpersonal and customer service skills., • Strong computer skills., • Detail oriented and highly organized., • Maintain reasonably regular, punctual attendance consistent with company policy, the ADA, FMLA, and other federal, state, and local standards., • Strong critical thinking skills., • Strong ability to multi-task., • Ability to support and demonstrate the mission and goals of the company., • Minimum BS and/or BA in Psychology required. Certified Psychometrist recommended. Master’s degree strongly preferred., • At least 2 years of psychometric and/or clinical research experience, • Experience with cognitive assessments in adults and geriatric populations. We value our employees and their professional and personal needs, and support these through our benefit offerings: • Medical, Dental, Vision, Flexible Spending Accounts, Employer paid Long-Term disability and Life Insurance, Short Term Disability, Accident and Critical Illness Insurance, Voluntary Life and Long-Term Care Insurance, Legal Shield, Employee Assistance Program, and various discount programs., • 401(K) Plans- Traditional and Roth plans are available; 4% employer match that is immediately vested, • PTO of 16 days per year, 17 days after the first year of FT employment, • 9 paid Holidays, • K2 observes a four-day work week, Monday through Thursday, for full time employees. Fridays are non-working days unless required by business needs., • 401(K) Plans- Traditional and Roth plans are available; 4% employer match that is immediately vested, • PTO of 16 days per year, 17 days after the first year of FT employment, • 9 paid Holidays At K2 Med, people come first and we're seeking warm, wonderful humans who effortlessly click with everyone, from our incredible patients to brilliant physicians and dedicated research staff. We thrive on empathy, a patient-first approach, and absolutely zero big egos (unless it's an ego about being extra kind, then we'll allow it!). We believe a supportive, caring experience is paramount for our patients, and that starts with you. We celebrate what makes you uniquely you! Your race, color, religion, marital status, age, national origin, or even your favorite snack (though we're partial to good research snacks) don't define your talent or fit here. If you need a little extra support or accommodation due to a disability, no sweat! Just reach out to our friendly team at , and we'll ensure you have everything you need to shine.

Job DescriptionPosition: Market Physician Executive (MPE) - Nashville, TN Monogram Market Physician Executive (MPE) are mission driven physician leaders who are dedicated to improving the well-being, quality of life, and health outcomes for our patients. The MPE will lead our in-home multi-specialty polychronic care model in an assigned market. Each market is comprised of 5-10 practices led by local advanced practice providers (APP), registered nurses (RN), licensed clinical social workers (LCSW), and pharmacists (PharmD). The MPE will collaborate with Monogram Health’s Multi-Specialty Platform to leverage employed specialists to deliver in-home specialty care. Monogram Health deploys a proven risk-based model to ensure health equity and health equality leveraging proprietary next generation AI algorithms to predict the appropriate level of care. Aligning with the quadruple AIM, the MPE will focus to improve patient experience, population health outcomes, provider satisfaction and lower costs. The primary goal of each MPE to deliver exceptional outcomes through disease detection and evidence based clinical pathways and disease treatment. Reporting to the Region President, the Market Physician Executive (MPE) is a key clinical leader within Monogram Health who contributes to the development and oversight of clinical strategies, policies, programs, processes, protocols, guidelines, and operations that drive improved patient health outcomes within the market. The MPE oversees the daily clinical and business operations through delivery of direct patient care, care management services, social worker support and pharmacy services within the market. In support of the advance practice providers the MPE is expected to review and approve care plans and direct the treatment plans for our patients. The MPE will collaborate with community physicians, facilities, and partners in peer to peer and direct patient care decision making. Roles and Responsibilities Clinical Guidelines Execution – 25% • Know, understand, and deliver on Monogram Health’s proprietary evidenced based clinical pathways., • Ensure adherence to established clinical guidelines and Monogram Model of Care., • Review and approve APP, RN, SW and PharmD plans of care., • Overall accountability for reducing total cost of care and Medical Loss Ratio., • Responsible for clinical outcomes to include, but not limited to, clinical interventions closure, inpatient/outpatient utilization, pharmacological prescribing and therapy management, multi-specialty platform and HEDIS/Gap Closure., • Actively lead daily high risk and concurrent review rounds., • Direct supervision of front line clinical and operations team members., • Oversee and delegate operational responsibility to Market Manager, to deliver on daily operations, such as patient engagement, scheduling, administrative oversight, strategic implementations, and P&L management., • Provide direct and indirect patient care (including diagnosis and treatment of disease)., • Engage with patients on treatment plans, community provider collaboration, and direct evidence-based care pathways., • Conduct Peer to Peers with community, facility, and health plan partners., • Provide clinical guidance and direction to Market teams to drive Population Health Management activities, including identifying and intervening on High-Risk Patients, formulating strategies to reduce admissions/readmissions, complete quality post hospital discharge visits, and improving the quality of visits., • Collaborate with Medical Economics, Finance and other stakeholders to root cause and action against utilization trends impacting care and outcomes., • Present and guide population health strategies in clinical and operational meetings., • Participate in Monogram On-Call activities Needs will vary; 7 days on call minimum once/quarter., • Provide coverage for other MPEs, during PTO or vacancy, as needed.Position Requirements, • Must be willing and able to obtain hospital privileges at required facilities., • This position will be remote within the designated market with occasional in-home patient treatment visits and occasional domestic travel., • Demonstrated experience applying evidence based clinical criteria., • Experience in renal care and geriatrics., • Strong management and communication skills., • Active, unrestricted state medical license required in each state within the market., • Experience with high need Medicare Advantage and managed Medicaid populations., • Experience with NCQA, HEDIS, Medicaid, Medicare, quality improvement, medical utilization management, and risk adjustment., • Current state medical license without restrictions to practice and free of sanctions from Medicaid or Medicare. Willingness to become licensed in multiple states., • MD (Medical Doctor) or DO degree from an accredited medical school., • BC or BE in an ACGME approved specialty such as Nephrology, Internal Medicine, Family Practice, Emergency Medicine, Critical Care, Cardiology, Endocrinology, Hepatology, or Geriatrics.Benefits, • Opportunity to work in a dynamic, fast-paced and innovative value-based provider organization that is transforming the delivery of kidney care., • Competitive salary and opportunity to participate in the company’s bonus program., • Comprehensive medical, dental, vision and life insurance., • Flexible paid leave and vacation policy. Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders. Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum. Monogram Health is based in Nashville, Tennessee, operates throughout 37 states, and is privately held by Frist Cressey Ventures, Norwest Venture Partners, TPG Capital, as well as other leading strategic and financial investors. To learn more about Monogram Health, ranked by Inc. Magazine as 2024’s No. 3 fastest growing private company in the United States, please visit here.

Job DescriptionPosition: Supply Chain Specialist Location: Brentwood, TN (On-site) Monogram Health is seeking a detail-driven and strategic Supply Chain Specialist to support the full lifecycle of purchasing, inventory planning, and supplier management. This role is critical to ensuring continuity of supply, cost control, and timely delivery of essential equipment, clinical materials, and non-clinical supplies across our growing national footprint. Reporting to the Supply Chain Manager, you’ll own the day-to-day execution of purchasing and inventory processes — issuing and tracking POs, maintaining supplier relationships, managing exceptions and delays, and contributing to key cost-savings and sourcing initiatives. Responsibilities Procurement & PO Management • Issue purchase orders based on inventory needs, program timelines, and stakeholder requests., • Track PO lifecycle from issuance to delivery and invoice match, flagging risks or delays., • Manage day-to-day relationships with assigned vendors and escalate issues as needed., • Support sourcing efforts for new suppliers, equipment, or materials — including quote analysis and vendor evaluation., • Participate in negotiations around pricing, lead time, MOQs, and service levels., • Monitor inventory levels across multiple programs and fulfillment locations., • Contribute to development of min/max thresholds, reorder points, and planning logic., • Proactively identify supply risks and delays; recommend mitigation steps., • Identify cost savings opportunities through vendor consolidation, alternate sourcing, or improved order cadence., • Help build and refine SOPs for purchasing, vendor onboarding, and exception management., • Collaborate across departments to ensure accurate forecasting and supply continuity. Position Requirements, • 3+ years of experience in supply chain, procurement, or purchasing operations., • Strong knowledge of PO workflows, invoice matching, and basic contract/vendor terms., • High proficiency with Excel; ability to analyze usage and spend data., • Detail-oriented, highly organized, and calm under pressure., • Strong communication and vendor management skills. Benefits, • Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts, • Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources, • Time Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leave Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.

Job Description Start Date: Flexible Schedule: This is a FFS 1099 position. 100% Remote. Choose your set schedule: • Weekday Shifts: Work anytime from 9:00am to 9:00 pm Eastern Time About Us: At Mantra Health, we're dedicated to revolutionizing student mental health care. Partnering with a variety of universities and colleges across the country, our mission is clear: to provide universal access to high quality mental health services for students. Since our founding in 2018, we've built a comprehensive treatment service for young adults with various mental health conditions. We've raised over $34 million to work with students at universities and colleges across the country. We're particularly proud that nearly two-thirds of students with access to Mantra report that Mantra's program helped them stay in school. From comprehensive teletherapy to wellness coaching to tele-psychiatry, our diverse team is dedicated to ensuring that students not only survive but thrive. Join us in paving the way for a brighter, healthier future for students everywhere. What Our Clinicians Say About Working At Mantra Health: • "Very supportive and informative administration team!"⁠, • "They have a great EHR and the upper management seems very supportive"⁠ We are seeking a Tennessee Licensed Psychiatric Nurse Practitioner to provide virtual therapy to college students. This is a fully remote position within the US. We are eager to welcome candidates from diverse backgrounds who share our commitment to making mental health care accessible and affordable for students across the United States. Compensation: • $134 per intake session completed (60-minutes), • $44 per follow up session completed (30-minutes), • $50 for all no-show intakes, $25 for all no-show follow-ups, • Conduct high-quality, culturally competent virtual psychiatric evaluations and medication management appointments., • Conduct biopsychosocial intakes focused on whole-person care with clear diagnostic assessments., • Engage with patients through our collaboration portal., • Collaborate with supervisors, peers, and on-campus treatment providers., • Document clinical encounters for effective care coordination., • Partner with our care navigation team to support students., • Hold a valid Psychiatric Mental Health Nurse Practitioner (PMHNP) license in Tennessee. Multi-state licensure is an added advantage as we operate in all 50 states., • Possess 1+ years of experience in an outpatient community mental health setting., • Expertise in treating common mental health conditions among college-aged students including depression, anxiety, ADHD, and substance use disorders., • Understand culturally responsive treatment and have experience with diverse patient groups., • Comfortable assessing the urgency of escalating risk scenarios., • Flexible Schedule: Set your own hours, and enjoy the benefits of 100% remote work., • Growth Opportunities: Take advantage of our cross-licensing sponsorship to expand your professional credentials., • Protected Practice: Benefit from company-sponsored malpractice insurance to ensure your practice is safeguarded., • Collaborative Environment: Opt-in for clinical consultations and relish the support of our embedded administrative team. Mantra health is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job DescriptionPosition: Lead Nephrology Physician Monogram Health is seeking a skilled and compassionate full-time Lead Nephrologist to join our team in delivering value-based care to patients with kidney diseases. The ideal candidate will be passionate about improving patient outcomes for patients with kidney disease, reducing healthcare costs, and enhancing the overall quality of care. Highlights & Benefits • Opportunity to work in a dynamic, fast-paced and innovative organization that is transforming the delivery of polychronic disease care, • Autonomous schedule with In-home visits in a value-based care model, • Competitive salary plus company bonus program, • Full benefits including medical, dental, vision and life insurance., • Paid time off and 401(k) with matching contributions, • Relocation assistance and sign on bonus on case-by-case Roles & Responsibilities, • Provide comprehensive nephrology care to patients with acute and chronic kidney diseases at home as well as dialysis facilities., • Collaborate with interdisciplinary teams to develop and implement value-based care initiatives aimed at improving patient outcomes and reducing healthcare costs., • Utilize evidence-based practices and clinical guidelines to optimize the management of kidney disease and associated comorbidities., • Engage in patient education and shared decision-making to empower patients in managing their kidney health., • Utilize technology and data analytics to track and monitor patient outcomes, identify areas for improvement, and drive continuous quality improvement., • Actively participate in multidisciplinary care conferences and meetings to review complex cases and collaborate on treatment plans., • Drive key clinic metrics that impact kidney care – Home Dialysis rate, permanent access, planned dialysis start in the outpatient setting and conservative kidney management. Position Requirements, • Must be willing and able to obtain hospital privileges at required facilities., • Medical degree from an accredited medical school., • Board certification in Internal Medicine and Nephrology., • Current state medical license and DEA registration without restrictions, • Strong clinical skills and experience in managing patients with kidney diseases across various settings, including inpatient, outpatient, and dialysis., • Commitment to delivering patient-centered care and promoting shared decision-making., • Excellent communication and interpersonal skills, with the ability to effectively collaborate with patients, families, and healthcare teams. Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders. Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum. Monogram Health is based in Nashville, Tennessee, operates throughout 37 states, and is privately held by Frist Cressey Ventures, Norwest Venture Partners, TPG Capital, as well as other leading strategic and financial investors. To learn more about Monogram Health, ranked by Inc. Magazine as 2024’s No. 3 fastest growing private company in the United States, please visit here.

Job Description OUR MISSION Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way. At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it. To make this happen, we're building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime. WHAT YOU'LL DO As a Thyme Care Oncology Social Worker, you'll be a vital resource for our members and their care network, offering comprehensive psychosocial and emotional support during their cancer journey via phone, email, text, and telemedicine. Primary responsibilities include: • Assessment and Counseling: Conduct comprehensive psychosocial assessments to identify patients' and families' needs to address emotional concerns such as anxiety, depression, grief, adjustment, and coping mechanisms related to cancer diagnosis and treatment. Assess for and address financial toxicity, distress, changes in relationships/roles, custody planning, caregiver demands, advance care planning, and spiritual/existential distress. Assess, diagnose, and provide therapeutic interventions to address behavioral health needs., • Crisis intervention: Providing immediate support and intervention in behavioral health crises and sudden changes in prognosis or end-of-life decisions., • Resource linkage: Identifying and connecting patients and families with relevant community resources when there are complex social or behavioral health needs., • Care coordination: Collaborating with the healthcare team, including oncologists, behavioral health providers, nurses, and other specialists, to ensure patients receive coordinated care and address any social or emotional barriers impacting treatment adherence., • Advocacy: Advocating for patients' needs with insurance companies, healthcare providers, and other relevant agencies to access necessary treatment and support services. This role reports to our Director of Social Work and can be remote or hybrid based in our Nashville or New York City offices. All patient interactions will be virtual via telephone, video, text, or our proprietary virtual care platform. WHAT YOU'VE DONE • Qualifications: Master's degree in Social Work from a school or program accredited by the Council on Social Work Education (CSWE). Valid and current master's level license in current practice state (i.e., LISW, LCSW)., • People-first. Thyme Care's mission and members matter to you deeply., • Experience: Minimum three to five years of experience is preferred, working as a social worker in a health care setting; oncology, palliative care, serious illness care and/or hospice experience is desired. An unrestricted license and a willingness to obtain additional state licenses as needed. It would be exceptional if you have worked at a startup or tech-forward company., • Action-Oriented: You proactively identify and prioritize initiatives, taking prompt action to address urgent needs., • Organizational Skills: You excel at multitasking and thrive in fast-paced environments while maintaining meticulous organization in communications and documentation., • Communication Skills: You are an effective listener and communicator, skilled at building rapport and fostering strong working relationships with members and colleagues., • Adaptability: You are comfortable with change and ambiguity and have a proven track record of success in dynamic environments. At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don't choose. Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $92,000. The salary range could be lower or higher than this if the role is hired at another level. We recognize a history of inequality in healthcare. We're here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer. Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

Job DescriptionPosition: Corporate Strategy Manager Monogram Health is seeking a highly skilled Corporate Strategy Manager to create compelling, executive-level PowerPoint presentations that bring data, insights, and complex concepts to life. In this role, you will partner closely with Monogram’s senior executive team, analysts, and other stakeholders to design slides that tell a clear, impactful story, for senior leadership or client-facing meetings. The ideal candidate combines visual storytelling expertise with an analytical mindset, thrives in a fast-paced environment, and has prior experience in a high-caliber corporate or professional services setting Roles and Responsibilities • Partner closely with senior executive leadership to transform complex ideas, strategic insights, and data into visually compelling, brand consistent presentations using Microsoft PowerPoint (expert-level required), • Develop clear, concise slide layouts, charts, infographics, and other visual elements that simplify complex information., • Partner directly with senior executives to shape presentation narratives that support strategic decision-making, • Collaborate with subject matter experts to ensure accuracy, clarity, and logical flow of ideas., • Interpret raw data sets and create data visualizations that enhance understanding and decision-making., • Uphold brand and formatting standards while tailoring presentations to specific audiences., • Manage multiple priorities, often under tight deadlines, without sacrificing quality., • Bachelor’s degree in Communications, Marketing, Economics, Business, or a related field, • 5+ years of experience in presentation design, ideally within management consulting, corporate strategy, or a fast-paced business environment, • Advanced proficiency in Microsoft PowerPoint, including expert-level formatting, master slide creation, animations, and chart development, • Proficiency in additional visual design tools (e.g., Tableau or Thinkcell), • Familiarity with visualization engines or libraries, • Strong understanding of visual hierarchy, layout design, and information architecture, • Proven ability to translate complex, technical, or abstract concepts into clear and compelling visual narratives, • Comprehensive medical, dental, vision and life insurance, • Flexible paid leave & vacation policy Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders. Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum. Monogram Health is based in Nashville, Tennessee, operates throughout 37 states, and is privately held by Frist Cressey Ventures, Norwest Venture Partners, TPG Capital, as well as other leading strategic and financial investors. To learn more about Monogram Health, ranked by Inc. Magazine as 2024’s No. 3 fastest growing private company in the United States, please visit here.

Job DescriptionPosition: Technical Product Manager Under the supervision of the VP, of Application Development, the Technical Product Manager will bridge the gap between business needs and technical solutions by gathering, analyzing, and translating requirements, ensuring that technology projects align with strategic goals. They will work with a product owner mindset, prioritizing and decomposing features to ensure we are consistently delivering high value work. This Product Manager role will be front and center with scheduling solutions, call center flows, and patient experience applications. If you are a savvy navigator of tech landscapes, a mastermind of product strategy, and a catalyst for innovation to step into the role of Technical Product Manager. Shape the future of our products, orchestrate the symphony of development teams, and champion excellence in user experience. Responsibilities • Create and maintain the product roadmap, outline the features, enhancements, and updates for the product over time. Understand pain points of operations team. Align roadmap to business objectives., • Collaborate with engineers and administrators to define technical solutions, evaluate trade-offs, and ensure that features are feasible to build within given constraints., • Use data analysis to help inform the product roadmap or help resolve ad hoc issues., • Effectively communicate and collaborate with both technical and non-technical stakeholders to ensure a shared understanding of the requirements., • Ensure that the documented requirements are accurate, complete, and aligned with the stakeholders' expectations. This may involve reviews, walkthroughs, or other validation processes., • Perform validation testing to ensure features align with intent., • Exhibit excellent time management, organizational, and prioritization skills and an ability to balance and fulfill multiple priorities., • Performs other duties as assigned. Position Requirements • BS, BA in Information Technology, Computer Science, Engineering etc. or equivalent work experience, • 3+ years of prior work experience in a product owner, business analyst, quality analyst or similar role., • Excellent communication and interpersonal skills, with the ability to work effectively in cross-functional teams., • Strong problem-solving and critical thinking abilities., • Experience with healthcare industry preferred, • Experience with Salesforce preferred, • Project management skills and knowledge of project management methodologies (e.g., Agile, Scrum) is a plus., • Familiarity with call center, scheduling, patient facing applications are a plus.Benefits, • Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts, • Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources, • Time Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leave Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.

Job DescriptionPosition: Market Physician Executive (MPE) - West Nashville, TN Monogram Market Physician Executive (MPE) are mission driven physician leaders who are dedicated to improving the well-being, quality of life, and health outcomes for our patients. The MPE will lead our in-home multi-specialty polychronic care model in an assigned market. Each market is comprised of 5-10 practices led by local advanced practice providers (APP), registered nurses (RN), licensed clinical social workers (LCSW), and pharmacists (PharmD). The MPE will collaborate with Monogram Health’s Multi-Specialty Platform to leverage employed specialists to deliver in-home specialty care. Monogram Health deploys a proven risk-based model to ensure health equity and health equality leveraging proprietary next generation AI algorithms to predict the appropriate level of care. Aligning with the quadruple AIM, the MPE will focus to improve patient experience, population health outcomes, provider satisfaction and lower costs. The primary goal of each MPE to deliver exceptional outcomes through disease detection and evidence based clinical pathways and disease treatment. Reporting to the Region President, the Market Physician Executive (MPE) is a key clinical leader within Monogram Health who contributes to the development and oversight of clinical strategies, policies, programs, processes, protocols, guidelines, and operations that drive improved patient health outcomes within the market. The MPE oversees the daily clinical and business operations through delivery of direct patient care, care management services, social worker support and pharmacy services within the market. In support of the advance practice providers the MPE is expected to review and approve care plans and direct the treatment plans for our patients. The MPE will collaborate with community physicians, facilities, and partners in peer to peer and direct patient care decision making. Roles and Responsibilities Clinical Guidelines Execution – 25% • Know, understand, and deliver on Monogram Health’s proprietary evidenced based clinical pathways., • Ensure adherence to established clinical guidelines and Monogram Model of Care., • Review and approve APP, RN, SW and PharmD plans of care., • Overall accountability for reducing total cost of care and Medical Loss Ratio., • Responsible for clinical outcomes to include, but not limited to, clinical interventions closure, inpatient/outpatient utilization, pharmacological prescribing and therapy management, multi-specialty platform and HEDIS/Gap Closure., • Actively lead daily high risk and concurrent review rounds., • Direct supervision of front line clinical and operations team members., • Oversee and delegate operational responsibility to Market Manager, to deliver on daily operations, such as patient engagement, scheduling, administrative oversight, strategic implementations, and P&L management., • Provide direct and indirect patient care (including diagnosis and treatment of disease)., • Engage with patients on treatment plans, community provider collaboration, and direct evidence-based care pathways., • Conduct Peer to Peers with community, facility, and health plan partners., • Provide clinical guidance and direction to Market teams to drive Population Health Management activities, including identifying and intervening on High-Risk Patients, formulating strategies to reduce admissions/readmissions, complete quality post hospital discharge visits, and improving the quality of visits., • Collaborate with Medical Economics, Finance and other stakeholders to root cause and action against utilization trends impacting care and outcomes., • Present and guide population health strategies in clinical and operational meetings., • Participate in Monogram On-Call activities Needs will vary; 7 days on call minimum once/quarter., • Provide coverage for other MPEs, during PTO or vacancy, as needed.Position Requirements, • Must be willing and able to obtain hospital privileges at required facilities., • This position will be remote within the designated market with occasional in-home patient treatment visits and occasional domestic travel., • Demonstrated experience applying evidence based clinical criteria., • Experience in renal care and geriatrics., • Strong management and communication skills., • Active, unrestricted state medical license required in each state within the market., • Experience with high need Medicare Advantage and managed Medicaid populations., • Experience with NCQA, HEDIS, Medicaid, Medicare, quality improvement, medical utilization management, and risk adjustment., • Current state medical license without restrictions to practice and free of sanctions from Medicaid or Medicare. Willingness to become licensed in multiple states., • MD (Medical Doctor) or DO degree from an accredited medical school., • BC or BE in an ACGME approved specialty such as Nephrology, Internal Medicine, Family Practice, Emergency Medicine, Critical Care, Cardiology, Endocrinology, Hepatology, or Geriatrics.Benefits, • Opportunity to work in a dynamic, fast-paced and innovative value-based provider organization that is transforming the delivery of kidney care., • Competitive salary and opportunity to participate in the company’s bonus program., • Comprehensive medical, dental, vision and life insurance., • Flexible paid leave and vacation policy. Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders. Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum. Monogram Health is based in Nashville, Tennessee, operates throughout 37 states, and is privately held by Frist Cressey Ventures, Norwest Venture Partners, TPG Capital, as well as other leading strategic and financial investors. To learn more about Monogram Health, ranked by Inc. Magazine as 2024’s No. 3 fastest growing private company in the United States, please visit here.

Job DescriptionAbout the Company: Octave is a modern behavioral health practice creating a new standard for care delivery that's both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness. About the Role: Octave is hiring Licensed Clinicians to work within an organizational structure to provide high quality behavioral health care to our clients. Octave Clinicians will join a diverse clinical team in providing therapy in a collaborative, client-centered, evolving environment. Octave Clinicians demonstrate strong clinical service thinking, informed by evidence-informed therapies. It is our effort to drive quality access and customize mental health treatment plans and service delivery for our clients. You will treat adult clients with stress, depression, anxiety, or other mental health concerns via video, using short-term, evidence-based therapies. Candidates must be licensed in Tennessee at the masters or doctoral level, well-versed in evidence-based therapies, like CBT or DBT, and expert in the delivery of culturally responsive care. We are seeking out Licensed Clinicians who are ideally willing to work both in-person and remotely. However, we are open to exploring your candidacy if you are looking for strictly remote work. As a Clinician with Octave, you will be able to build out a caseload that gives your clients the option to see you virtually or in-person. You are a good fit if you are: • Passionate about expanding access to high-quality mental health care., • Skilled at providing short-term, evidence-based therapies to a diverse range of adult clients., • Adept at building and maintaining a strong therapeutic alliance., • Willing to deliver feedback-informed care using standardized measures., • Expert at providing culturally responsive and culturally competent care., • Open to learning from your colleagues and clients., • Someone who thrives in a culture of thoughtful feedback and transparency.Qualifications:, • LPC, LMFT, LCSW, PsyD, • Current License in Tennessee., • Master's Degree or higher from an accredited school of Social Work, Psychology, Counseling or Marriage, or Family and Child Counseling., • Must be licensed and in good standing with your governing licensing board., • At least 1 year of related post-license clinical experience required., • At least 2 years of experience preferred in one or more of the following areas:, • CBT for depression or anxiety, • DBT for emotion dysregulation, • Unified Protocol for emotional distress, • CPT or PE for trauma, • We're human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves., • People deserve better than status quo. We're willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen., • No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better., • Partnership paves the path ahead. We don't operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger., • Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow., • Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them., • There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level.Physical Requirements:, • Prolonged periods sitting at a desk and working on a computer., • Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet., • Must be able to observe and communicate information on laptop., • Move up to 10 pounds on occasion., • Must be eligible to work in the United States without sponsorship now or in the future., • Octave's policy requires that all clinical sessions be conducted while you are physically located in the United States.System Requirements: Octave IT supports these minimum system requirements for the most optimized experience using Octave telehealth tools:, • Computers that are Mac OS (Ventura or later) and Windows OS (10/11), • Computers kept up with the most recent security updates The hourly compensation range for this role is listed below dependent on licensure: In-Person Rates: $110-$118/hour for master's level license. $118-$123/hour for doctoral level license. Virtual Rates: $107-$115/hour for master's level license. $115-$120/hour for doctoral level license. Application Instructions: Please complete the following application. Please note that the U.S. Equal Opportunity Employment Information questions below are used for the purposes of EEOC reporting and are optional to complete. Octave is unable to change these questions and we acknowledge that many of the U.S. Equal Opportunity Employment Information questions are not inclusive or affirming of all aspects of cultural identity. Octave is committed to an inclusive workplace environment, and this information will not inform how we approach hiring or employment.

Job DescriptionPosition: Fulfillment Manager Location: Brentwood, TN (On-site) Monogram Health is seeking a highly organized, proactive Fulfillment Manager to oversee all day-to-day fulfillment operations. This role is responsible for ensuring timely, accurate, and cost-effective picking, packing, and shipping of supplies and equipment across all Monogram locations. You will lead a small but growing team, manage third-party logistics partners, oversee on-site inventory, and own our outbound shipping and receiving processes. Responsibilities Team Management • Directly manage shipping/receiving staff and fulfillment associates., • Train, develop, and coach team members to meet KPIs and support their growth., • Act as Monogram’s primary logistics lead — manage shipping accounts, rate structures, service issues, and performance metrics., • Analyze fulfillment data to identify trends, inefficiencies, or cost-saving opportunities., • Lead all fulfillment activities including pick/pack/ship processes for clinical and non-clinical materials., • Ensure accurate and timely outbound shipments to field teams, clinics, and corporate offices., • Develop and optimize SOPs and workflows to improve order accuracy, speed, and cost-efficiency., • Oversee inbound receiving processes and ensure proper reconciliation of goods received., • Maintain accurate on-site inventory records and coordinate with Procurement and Facilities to ensure appropriate stock levels., • Lead physical inventory counts and cycle count programs; investigate and resolve discrepancies. Position Requirements • Bachelor’s degree or equivalent combination of education and experience., • Minimum of 5 years of experience in fulfillment, logistics, or warehouse operations, with at least 2 years in a supervisory or managerial role., • Demonstrated understanding of shipping platforms (e.g., FedEx Ship Manager, UPS WorldShip)., • Proven experience managing inventory and executing fulfillment workflows in a growing organization., • Working knowledge using basic inventory or order management tools, • Evidence of organizational skills with attention to detail and urgency., • People leadership and communication skills. Benefits Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources Time Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leave Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts About Monogram Health: Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders. Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.

About Us At Transcend TMS, we believe mental health care should be both innovative and deeply human. Our boutique practice offers Transcranial Magnetic Stimulation (TMS) with NeuroStar® technology — a non-invasive, cutting-edge treatment for depression, OCD, anxiety, chronic pain, fibromyalgia, and performance optimization — in a setting designed for comfort, hope, and renewal. We proudly serve adolescents (15+), adults, and geriatric patients, supporting them not only in overcoming illness but also in achieving their highest potential. We are seeking a TMS Patient Experience Partner who brings both skill and heart: someone who understands the impact this role has on patients’ lives, who values compassion as much as precision, and who wants to help people transcend limitations and truly transform their well-being. What You’ll Do • Partner with patients through their TMS journey, offering warmth, encouragement, and trust, • Administer NeuroStar® TMS treatments under provider supervision (training & certification provided), • Document patient progress and maintain accurate clinical records, • Perform daily equipment safety checks to ensure the highest standard of care, • Provide a supportive presence to patients receiving care for depression, OCD, anxiety, chronic pain, fibromyalgia, and performance optimization, • Collaborate with the care team to ensure a seamless, boutique-level patient experience Who You Are • You have a heart for mental health and believe in helping people live at their fullest potential, • Compassionate, approachable, and able to put patients at ease, • Strong communicator who conveys warmth and empathy, • Reliable, detail-oriented, and comfortable with technology, • Healthcare or psychology background helpful but not required — most important are your people skills and compassion Role Details • Part-time to eventual full-time, • Pay range: $20–$22/hour, • Schedule: Flexible morning and evening shifts available Monday–Friday, plus optional Saturdays 8:30 am–12:30 pm, • Location: Centrally located in Berry Hill, convenient to Nashville neighborhoods, • Work environment: Calm, spa-like, and designed for healing — where both patients and staff feel restored What Makes Transcend Different • Supportive culture → we believe in mentorship, collaboration, and genuine respect among team members, • Personal growth → we want to see our staff grow in skills, confidence, and career pathways, • Work-life balance → flexible scheduling that supports life outside of work, • Pleasant, boutique environment → a beautiful, spa-like setting designed to nurture both patients and staff, • Incentives for excellence → bonuses tied to patient satisfaction and retention (after 90 days), • Limited paid holidays for part-time employees, • Paid NeuroStar® TMS training & certification provided At Transcend TMS, you’ll be part of a team that helps patients move beyond illness and into transformation. We don’t just treat symptoms — we guide people toward optimizing their lives and realizing their fullest potential.

About Us At Transcend TMS, we believe mental health care should be both innovative and deeply human. Our boutique practice offers Transcranial Magnetic Stimulation (TMS) with NeuroStar® technology — a non-invasive, cutting-edge treatment for depression, OCD, anxiety, chronic pain, fibromyalgia, and performance optimization — in a setting designed for comfort, hope, and renewal. We proudly serve adolescents (15+), adults, and geriatric patients, supporting them not only in overcoming illness but also in achieving their highest potential. We are seeking a TMS Patient Experience Partner who brings both skill and heart: someone who understands the impact this role has on patients’ lives, who values compassion as much as precision, and who wants to help people transcend limitations and truly transform their well-being. What You’ll Do • Partner with patients through their TMS journey, offering warmth, encouragement, and trust, • Administer NeuroStar® TMS treatments under provider supervision (training & certification provided), • Document patient progress and maintain accurate clinical records, • Perform daily equipment safety checks to ensure the highest standard of care, • Provide a supportive presence to patients receiving care for depression, OCD, anxiety, chronic pain, fibromyalgia, and performance optimization, • Collaborate with the care team to ensure a seamless, boutique-level patient experience Who You Are • You have a heart for mental health and believe in helping people live at their fullest potential, • Compassionate, approachable, and able to put patients at ease, • Strong communicator who conveys warmth and empathy, • Reliable, detail-oriented, and comfortable with technology, • Healthcare or psychology background helpful but not required — most important are your people skills and compassion Role Details • Part-time to eventual full-time, • Pay range: $20–$22/hour, • Schedule: Flexible morning and evening shifts available Monday–Friday, plus optional Saturdays 8:30 am–12:30 pm, • Location: Centrally located in Berry Hill, convenient to Nashville neighborhoods, • Work environment: Calm, spa-like, and designed for healing — where both patients and staff feel restored What Makes Transcend Different • Supportive culture → we believe in mentorship, collaboration, and genuine respect among team members, • Personal growth → we want to see our staff grow in skills, confidence, and career pathways, • Work-life balance → flexible scheduling that supports life outside of work, • Pleasant, boutique environment → a beautiful, spa-like setting designed to nurture both patients and staff, • Incentives for excellence → bonuses tied to patient satisfaction and retention (after 90 days), • Limited paid holidays for part-time employees, • Paid NeuroStar® TMS training & certification provided At Transcend TMS, you’ll be part of a team that helps patients move beyond illness and into transformation. We don’t just treat symptoms — we guide people toward optimizing their lives and realizing their fullest potential.

Job DescriptionPosition: Call Center Representative - Bilingual The Bilingual Engagement Specialist I is the first Monogram Health voice the patient meets. The Engagement Specialist is responsible for reaching out to patients over the phone to begin the process of educating them about existing benefits of their healthcare plan and encouraging and facilitating their enrollment into our program. The Patient Care Center is open and staffed seven (7) days per week between the core business hours of 8:00am to 7:00pm (CST) Monday through Friday, and 8:00 am – 5:00 pm (CST) Saturday and Sunday. The selected individual will be required to work on-site and may be required to work weekends and holidays. All Patient Care Center staff are expected to demonstrate adaptability, empowerment, collaboration, ownership, compassion, and integrity. Roles and Responsibilities • Conducts a high volume of outbound calls, hot or cold leads, to prospective patients and receives inbound calls from patients and providers., • Effectively communicates and sells the value of Monogram Health based on the needs of our patients to increase enrollment., • Conducts outreach to existing patients to schedule annual exams or re-engage as necessary based on missed or needed visits; can reinforce the value of our services and overcome objections, • Adheres to procedures, workflows, and scripts to ensure confirmation of HIPPA and Health Plan eligibility and accurate and applicable communications and information about Monogram Health services., • Protects the health care privacy of patients by strictly following HIPAA regulations., • Notates and enters data as needed into Salesforce, as required to support all activities of the call., • Fields call with a positive attitude, building rapport and trust with patients., • Supports Monogram Health as necessary with any tasks required to deliver excellent personalized care and performs all other job-related duties as assigned., • Visual acuity – 100% to read scripts, company literature such as workflow guides and resources, electronic files, patient demographics., • Hearing – 100%– ability to hear and respond to phone calls, converse with patients, colleagues, and others., • Manual dexterity for repetitive motion 100% - essential for keyboarding, data entry, patient call documentation and dispositioning, and as necessary computer dialing., • Sitting - 100%, • Standing – 5%, • Walking – 2%, • High School Diploma or GED required., • Must be 18 years of age or older., • English language proficiency required; bilingual (Spanish/English) preferred., • Proven ability to learn and retain information in an exceptionally fast-paced environment., • Proven ability to balance multiple competing priorities while meeting or exceeding deadlines., • Must possess an innate ability to overcome objections., • Must be dependable, with a strong dedicated work ethic, attention to detail and accuracy., • Thrive in a very fast paced start up environment while embracing change with a "can do" attitude., • Demonstrated verbal, listening, and written communication skills are required., • Demonstrated experience in sales, telemarketing, in the health care industry and heavy outbound appointment setting is a significant and strongly preferred. Knowledge of medical terminology, • Opportunity to work in a dynamic, fast-paced, and innovative value-based provider organization that is transforming the delivery of kidney care., • Comprehensive medical, dental, vision and life insurance, • Flexible paid leave and vacation policy Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders. Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.

Job DescriptionPosition: Clinical Pharmacist – Pharmacy Quality The Clinical Pharmacist – Pharmacy Quality will help support the Monogram Health Pharmacy Department’s Quality program through completion of standardized audits of completed clinical pharmacist work (CMRs, etc.). He/she will also help create and deploy interventions to positively impact Medicare STARs / HEDIS Quality Metrics. This pharmacist will also contribute directly to Monogram’s medication therapy management (MTM) program through completion of comprehensive medication reviews (CMRs) and associated patient and provider outreach to implement recommendations that optimize patient care. Finally, he/she will assist with maintenance and reporting of clinical and operational quality metrics and Medicare STARs / HEDIS Quality Metrics, and support follow up actions including individual and/or group education and performance / process improvement. Roles and Responsibilities • Pharmacy Quality Program - Time Allocation: 40%, • Support the development and maintenance of departmental policies and standard operating procedures (SOPs), • Support the development and maintenance of clinical pharmacy practice priorities, standards, and resources that support pharmacist in daily clinical practice and are consistent with Medicare STAR s/ HEDIS Quality metrics and regulatory requirements as appropriate., • Perform audits of completed clinical pharmacist work (CMRs, etc.), evaluating for adherence to departmental policies, SOPs, and clinical quality standards, • Conduct maintenance and reporting of individual and departmental quality metrics, • Support during internal and external audits of Monograms Pharmacy Department processes., • Work collaboratively with Monogram Quality and Compliance team to ensure pharmacy program meets client deliverables and regulatory requirements as appropriate., • Direct Patient Care - Time Allocation: 40%, • Perform and write concise patient-specific comprehensive medication reviews (CMRs) consistent with Monogram productivity and quality standards., • Perform targeted medication reviews (TMRs) focusing on patient disease processes and medication use patterns that contribute to CMS STARS and HEDIS Quality Measures, • Drive meaningful medication interventions that result in medical providers’ and patients’ adherence to evidence‐based medication guidelines, • Review patient care reports, clinical notes and other medical records as needed for drug therapy action plan development, targeted clinical outreach programs and quality, • Monitor important medication use trends for patient populations under Monogram’s care. Stay current with evidence‐based prescribing for individuals with kidney disease and related polychronic conditions., • Miscellaneous - Time Allocation: 20%, • Assist with the development and delivery of clinical and operational training materials and sessions for Monogram staff both within and external to the Pharmacy Department, aimed at building a standardized, evidence-based, and effective MTM program for Monogram clinical staff., • Support Monogram and pharmacy leaders as necessary with any tasks required to deliver excellent personalized medication management services to our patients and perform all other duties as assigned. This may include timely responses to urgent needs. Therefore, a sense of flexibility and team-first approach are essential., • Uphold the mission and values of Monogram Health in all respects Position Requirements • Bachelor’s degree in pharmacy or PharmD, • Current pharmacist license, • 3+ years previous experience (or equivalent) actively practicing as a pharmacist, preferably within a managed care, ambulatory care, or clinical practice environment, • Desired qualifications include:, • PGY1 residency in ambulatory care, managed care, or related clinical field, • BPS board certification in pharmacotherapy, geriatrics, ambulatory care, or related clinical field, • Board certification in MTM, • MTM certificate training from APhA, Powerpak, or similar program, • Outpatient Medicare & Medicaid health plan experience through work at a health plan or a pharmacy benefit manager (PBM) supporting a health plan. This includes:, • Internal and external audit experience, • Experience with Performance Improvement Plans (PIPs) and/or Corrective Action Plans (CAPs) for people and processes, • Working knowledge of Medicare Part D Pharmacy Program (benefits, formulary, MT) Job Type: Full-time Benefits (full time employees only, waiting period applies): • Opportunity to work in a dynamic, fast-paced and innovative value-based provider organization that is transforming the delivery of kidney care, • Competitive salary, commensurate with experience, • Comprehensive medical, dental, vision and life insurance, • Flexible paid leave and vacation policy, • 401(k) plan with matching contributions Work Location: Tempe & Brentwood office locations with potential hybrid and remote work arrangement dependent on location of desired candidate About Monogram Health: Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders. Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum. Monogram Health is based in Nashville, Tennessee, operates throughout 37 states, and is privately held by Frist Cressey Ventures, Norwest Venture Partners, TPG Capital, as well as other leading strategic and financial investors. To learn more about Monogram Health, ranked by Inc. Magazine as 2024’s No. 3 fastest growing private company in the United States, please visit here.

Job DescriptionJob Description: Administrative Assistant We are looking for a highly experienced, energetic, hyper-organized, and motivated Administrative Assistant to handle a wide array of administrative tasks. Roles and Responsibilities • Provide calendar management for executives, including scheduling meetings, sending reminders, prioritizing appointments, and assisting with last-minute changes., • Draft emails, letters, and other business communications as needed., • Handle confidential information with discretion and maintain professionalism in all interactions., • Assist with booking travel, building itineraries, tracking expenses, and maintaining travel documentation., • Process expense reports for executives and select team members; work with accounting to ensure timely reimbursements., • Help track and manage subscriptions, renewals, and memberships., • Support various administrative tasks and occasional special projects as assigned. Position Requirements, • Brentwood, TN Location, • At least 4 years administrative support experience, executive level preferred, • Bachelor's degree is preferred., • Excellent time management skills and ability to demonstrate high attention to detail., • Confidence to function in a role that requires a high degree of flexibility with the ability to independently interpret policies and solve non-routine, complex issues under minimal supervision., • Utilizing your strong interpersonal skills, you easily build relationships with investors, staff, business associates, and board members., • Regularly handle confidential information with utmost discretion and confidentiality, • Ability to be flexible and available as needed throughout the workday., • Self-starting, critical problem solver who can switch priorities at a moment’s notice with minimal or no direction., • Ability to present a positive and respectful front in all situations., • Desire to work in entrepreneurial environment and be committed to our mission., • Strong proficiency in Microsoft Office suite; advanced Outlook, Word, and PowerPoint skills, • Experience with technologies such as Expensify, Zoho, video conference systems, and Zoom. Benefits, • Opportunity to work in a dynamic, fast-paced and innovative value-based provider organization that is transforming the delivery of kidney care, • Competitive salary and opportunity to participate in the company’s bonus program, • Comprehensive medical, dental, vision and life insurance, • Flexible paid leave and vacation policy Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum. Monogram Health is based in Nashville, Tennessee, operates throughout 37 states, and is privately held by Frist Cressey Ventures, Norwest Venture Partners, TPG Capital, as well as other leading strategic and financial investors. To learn more about Monogram Health, ranked by Inc. Magazine as 2024’s No. 3 fastest growing private company in the United States, please visit here.

Job DescriptionPosition: Director of Service Management The Director of Service Management will be a key leader responsible for overseeing the full lifecycle of technology services across the organization. This role will lead the teams that manage hardware, software, and incident response, ensuring the stability, reliability, and security of all IT assets and services. The ideal candidate is a strategic thinker with a strong technical background and a proven track record of implementing and maturing IT Service Management (ITSM) frameworks. This person will be a hands-on leader who can drive continuous improvement and foster a culture of service excellence. Roles and Responsibilities Service Strategy & Governance: • Develop and implement a comprehensive service management strategy aligned with business objectives., • Establish and enforce ITIL-based processes for incident, problem, change, and asset management., • Oversee the entire hardware lifecycle, from procurement and deployment to maintenance and decommissioning., • Manage the IT asset inventory, ensuring accurate and up-to-date records for all hardware., • Administer software license compliance, procurement, and renewals., • Manage the enterprise software catalog, ensuring all applications are up-to-date and appropriately licensed., • Lead and manage the incident response team, acting as the primary escalation point for major incidents., • Establish and refine the incident response process to ensure rapid resolution and minimal business disruption., • Manage, mentor, and develop a high-performing team of service management professionals., • Foster a collaborative environment focused on continuous learning and professional growth., • Communicate service management initiatives and performance to executive leadership and key stakeholders.Position Requirements, • Bachelor's degree in information technology, Computer Science, or a related field. Master's degree preferred., • Minimum of 8 years of experience in IT Service Management, with at least 3-5 years in a leadership role., • Proven experience leading hardware, software, and incident management functions and in implementing and maturing ITSM frameworks., • Advanced knowledge of ITIL principles and practices deployed in an Agile environment., • Demonstrated proficiency with analytical and problem-solving abilities., • Demonstrated leadership, communication, and interpersonal skills., • Proficiency with ITSM platforms (e.g., FreshService, ServiceNow, Jira Service Management, etc.)., • Familiarity with cybersecurity best practices and their application to service management.Benefits, • Opportunity to work in a dynamic, fast-paced, and innovative care management company that is transforming the delivery of care to patients with multiple chronic conditions., • Competitive salary and opportunity to participate in company’s bonus program., • Comprehensive medical, dental, vision and life insurance, • Flexible paid leave & vacation policy Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.

Job DescriptionPosition: Call Center Representative The Engagement Specialist is the first Monogram Health voice the patient meets. The Engagement Specialist is responsible for reaching out to patients over the phone to begin the process of educating them about existing benefits of their healthcare plan and encouraging and facilitating their enrollment into our program. The Patient Care Center is open and staffed seven (7) days per week between the core business hours of 8:00am to 7:00pm (CST) Monday through Friday, and 8:00 am – 5:00 pm (CST) Saturday and Sunday. The selected individual will be required to work on-site and may be required to work weekends and holidays. All Patient Care Center staff are expected to demonstrate adaptability, empowerment, collaboration, ownership, compassion, and integrity. Roles and Responsibilities • Conducts a high volume of outbound calls, hot or cold leads, to prospective patients and receives inbound calls from patients and providers., • Effectively communicates and sells the value of Monogram Health based on the needs of our patients to increase enrollment., • Conducts outreach to existing patients to schedule annual exams or re-engage as necessary based on missed or needed visits; can reinforce the value of our services and overcome objections, • Adheres to procedures, workflows, and scripts to ensure confirmation of HIPPA and Health Plan eligibility and accurate and applicable communications and information about Monogram Health services., • Protects the health care privacy of patients by strictly following HIPAA regulations., • Notates and enters data as needed into Salesforce, as required to support all activities of the call., • Fields call with a positive attitude, building rapport and trust with patients., • Supports Monogram Health as necessary with any tasks required to deliver excellent personalized care and performs all other job-related duties as assigned., • Visual acuity – 100% to read scripts, company literature such as workflow guides and resources, electronic files, patient demographics., • Hearing – 100%– ability to hear and respond to phone calls, converse with patients, colleagues, and others., • Manual dexterity for repetitive motion 100% - essential for keyboarding, data entry, patient call documentation and dispositioning, and as necessary computer dialing., • Sitting - 100%, • Standing – 5%, • Walking – 2%, • High School Diploma or GED required., • Must be 18 years of age or older., • English language proficiency required; bilingual (Spanish/English) preferred., • Proven ability to learn and retain information in an exceptionally fast-paced environment., • Proven ability to balance multiple competing priorities while meeting or exceeding deadlines., • Must possess an innate ability to overcome objections., • Must be dependable, with a strong dedicated work ethic, attention to detail and accuracy., • Thrive in a very fast paced start up environment while embracing change with a "can do" attitude., • Demonstrated verbal, listening, and written communication skills are required., • Demonstrated experience in sales, telemarketing, in the health care industry and heavy outbound appointment setting is a significant and strongly preferred. Knowledge of medical terminology, • Opportunity to work in a dynamic, fast-paced, and innovative value-based provider organization that is transforming the delivery of kidney care., • Comprehensive medical, dental, vision and life insurance, • Flexible paid leave and vacation policy Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders. Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.

Job DescriptionPosition: Hardware Service Desk Team Lead The Hardware Service Desk Team Lead is responsible for overseeing the daily operations of the Hardware and Devices for the Service Desk, ensuring timely and effective resolution of technical issues, and providing exceptional customer support. This role combines leadership, process management, and hands-on technical expertise to drive service excellence and continuous improvement. continuous improvement. Responsibilities Team Leadership & Management • Supervise, mentor, and support a team of Service Desk Technicians., • Manage scheduling, workload distribution, and performance evaluations., • Foster a collaborative, customer-focused team culture., • Leads the logging, assignment, and resolution of service requests and incidents., • Monitor compliance with SLAs and escalate issues as needed., • Act as the primary escalation point for complex or urgent technical problems., • Monitor service desk performance metrics (response/resolution times, backlog, CSAT)., • Identify recurring issues and work with IT teams on root cause resolution., • Develop and maintain knowledge base articles and self-service resources., • Serve as the point of contact for escalated user concerns and service issues., • Communicate effectively with business stakeholders regarding outages, incidents, and updates., • Build strong relationships with IT and business units to align service desk operations with organizational needs. Position Requirements • High school diploma or GED required., • Knowledge of ITIL processes (Incident, Problem, and Change Management)., • Hands-on experience with service desk/ticketing systems (e.g., Fresh Service, ServiceNow, Jira, Zendesk)., • Evidence of leadership, communication, and conflict-resolution skills., • Ability to analyze metrics and drive performance improvements., • 3 years of IT support experience, with at least 1 year in a supervisory or lead role., • A+ or ITIL Foundation certification preferred., • Experience leading a team of 3-6 people in a service or help desk environment preferred., • Technical background with knowledge of Windows, macOS, Azure, Active Directory, Office 365, and networking basics preferred., • Inventory and asset management experience preferred. Benefits • Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts, • Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources, • Time Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leave, • Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts About Monogram Health Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders. Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.