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Job Description Engineers at RetroFit are responsible for the development and delivery of our technical offerings. This position works in our Network Operations Center as a Level II Help Desk Engineer. Engineers at RetroFit are smart, hardworking individuals with top level experience and enjoy working on highly visible, technically challenging projects and service offerings. They are high caliber, well rounded professionals who are passionate about emerging technology, with exceptional customer service and communication skills. The position is based in Boston and requires the ability to travel to Boston daily. Key Areas of Responsibility • Perform routine remote helpdesk services., • Manage/Log and Follow up on Help Desk tickets in a timely manner, • Respond to customer issues via phone, email and computer chat, • Document in RMM all customer interactions, • Run diagnostics to resolve customer reported issues, • Escalate issues to the next Tier with next level of difficulty, • Install, make changes and repair computer hardware and software, • Follow-up with customers to ensure issues are resolved, • Troubleshoot software problems, email issues, password resets, malware infections, memory conflicts, configuration issues, etc., • Diagnose, troubleshoot and resolve client issues with hardware, • Experience with Windows 2012, 2016 & 2019 Server roles, • Installing, troubleshooting and managing Microsoft products (Windows 7/10, and MS Office application suite), • Experience with Office 365 and cloud solutions., • Experience troubleshooting email related issues, • Bachelor’s degree or equivalent experience., • Experience with Windows Server 2012, 2016 & 2019, • Experience with tools such as spam filters, antivirus/EDR, email backup and email archivers., • Experience with Office 365 and Azure., • Experience with switches, routers, firewalls, and wireless access points., • Experience with physical server and storage management., • Valid Drivers License with clean driving record and able to be added to the company vehicle insurance policy., • Ability to lift a minimum of 50 lbs., • Sense of urgency., • Ability to work independently with minimal direction., • Experience with ticketing and asset management systems., • Ability to handle multiple tasks and priorities., • Exceptional oral, written, and documentation communication skills., • Critical attention to detail and solid creative problem-solving skills., • VMware ESXi and Hyper-V management., • Experience with RMM tools such as Datto Autotask., • Experience with Barracuda email security solutions., • Experience with Datto backup or other related tools., • Experience with Auvik network management or other related tools., • ITILv4 Foundations certification., • Microsoft 365 or Microsoft Azure certifications., • Windows Server 2012+ certifications.Company DescriptionWho We Are RetroFit Technologies is a private held, Women Owned Business. We are a full-service IT Managed Services company providing IT Security Solutions, End-User Help Desk, Professional Services and Field Services. At RetroFit Technologies, you’ll love where you work, who you work with, and how your day unfolds. We empower you to do great work in a company with over 40 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.Who We Are\r\n\r\nRetroFit Technologies is a private held, Women Owned Business. We are a full-service IT Managed Services company providing IT Security Solutions, End-User Help Desk, Professional Services and Field Services.\r\n\r\nAt RetroFit Technologies, you’ll love where you work, who you work with, and how your day unfolds. We empower you to do great work in a company with over 40 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job Description Massachusetts Property Insurance Underwriting Association is seeking a Service Desk/ Support Technician II to join their IT Department. This position reports to the IT Manager - Infrastructure and Security and has no supervisory responsibilities. This position is responsible for providing advanced customer service to end-user calls for assistance by logging, troubleshooting, resolving, escalating, and documenting all tickets using the service desk automated tool. Provides hardware, software, and network support to Association employees, for all equipment and software supported by the IT department, including PCs and laptops, mobile devices, desktop phones, printers. Provides user account management for the network and production applications and maintains established change management documentation procedures. Deploys, upgrades, and maintains system images and end-user software packages. Assists with escalations from the Service Desk Technician. Assists system administrators with server creation, deployment and other responsibilities. JOB REQUIREMENTS: This position requires a high school diploma and 5+ years of prior experience supporting Windows users in a helpdesk environment. Must have a strong knowledge of current Supported Windows OS, Microsoft Office Suite, PC hardware and peripherals, and popular software applications (Microsoft Office Suite, Adobe, Zoom). Must have a working knowledge of Windows Server Active Directory User Management, Group Policy, DNS, Microsoft 365 Entra ID, Intune, OKTA. Strong verbal and written communication skills are needed to communicate with colleagues, clients and/or vendors and an ability to express ideas and concepts clearly is required. Must have a willingness to work as part of a team, sharing information and learning from colleagues. Strong analytical skills and a high level of accuracy and attention to detail are crucial. Must be able to work independently, have computer proficiency and maintain confidentiality Must have good organizational, research, and time management skills and the ability to prioritize and handle many projects at once. Must be able to work with minimal supervision. Microsoft Windows/Azure Certifications, CompTIA A+ or Network+ Certification required. RESPONSIBILITIES: • Answers help line phone calls from users requesting assistance and creates tickets in the service desk automation tool. Manages tickets that originate from the service desk web portal or email. Resolves all open tickets in a timely manner or reassigns them to the appropriate IT personnel., • Uses automated diagnostic programs and research tools, including technical support pages on the Internet and user manuals to solve PC problems. If unable to solve the problem forwards all information to the Support/Systems Administrator. Reports recurrent PC problems to the Support/Systems Administrator., • Creates, modifies, and deletes user accounts as new employees are hired, changes are requested by supervisors for current employees, and as current employees leave. These include but are not limited to PC Logons, Security Cards, Email Services, Infinity accounts, and ImageRight Accounts., • Prepares computers and peripheral equipment for delivery to employees, including imaging new PC hardware with the appropriate software and operating system. Re-images corrupt system as needed., • Aids Support Systems Administrator in creation of Windows Servers and virtual workstations as needed., • Assist in the creation, management and deployment of Microsoft Intune Device policy., • Places service calls for equipment and third-party software to appropriate vendors, as needed., • Meets weekly with IT Manager – Infrastructure and Security to provide updates on open tickets and projects., • Assists users in the proper use of PC hardware and software and provides training when needed., • Keeps current with emerging technologies as they apply to this position. Using training methods provided by association., • Provides backup coverage and support to the Service Desk / Support Technician and Production Support Analyst., • Maintains equipment database and performs equipment audit alongside Service Desk / Support Technician., • Assists in cross organizational duties with GFMS., • Provides backup to the Support Systems Administrator for coverage for maintaining daily backups. To complete the essential functions of this position in a complete and timely fashion, the person must be able to: • Must be able to remain in a stationary position 100% of the time., • Needs to occasionally move about the office to access documents, office machinery, interact with team members, attend meetings, etc., • Operate a computer and other office productivity equipment as needed to meet the requirements of this position., • Read and create both physical and electronic documents., • Effectively communicate with employees, customers, vendors, and other internal and/or external business partners on the telephone, in writing and in person., • Think analytically, concentrate on assigned tasks, observe, and remember detail, and make decisions sufficient to meet the requirements of this position. For more information about Massachusetts Property Insurance, please visit our website at . Interested applicants should send resumes via e-mail. We are an Equal Opportunity Employer. The Association will give fair and equal consideration to all applicants regardless of race, color, religion, sex, marital status, parental status, national origin, ancestry, sexual orientation, gender identity or expression, pregnancy or pregnancy-related conditions, military service, veteran status, age, disability, genetic information, natural or protective hairstyle, prior psychiatric treatment, use of family and medical leave, or any other characteristic protected by relevant federal, state and local laws, except where a good faith occupational qualification applies.

Job DescriptionDescriptionThe YMCA is for Youth Development, Healthy Living and Social Responsibility. Under the supervision of the Executive Director, this position will drive new membership sales, maximize retention, lead and manage the front desk welcome center staff to improve member engagement. This position will represent the YMCA in a manner in accordance with the mission and goals of the YMCA. Key ResponsibilitiesEssential Functions and Duties: 1. Working with the Executive Director, plan all welcome center staffing based upon membership sales and revenue goals., 2. Teach and train all staff members how to be a friendly and welcoming presence in the Y., 3. Provide excellent member service by exceeding member expectations including being a good listener, caring about member’s well-being and checking in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome., 4. Meet and exceed monthly and annual membership sales goals., 5. Conduct prospective member tours as per training; demonstrate consistent excellence in sales and closing techniques, telephone and in-person service, and prospective member engagement; follow up for prospective members on a daily basis., 6. Use Listen First skills to build relationships with members, program participants and prospects., 8. Oversee renewals including sending out billing statements with marketing flyer and tracks in excel spreadsheets in the P Drive., 9. Follows up with all terminations and documents results in excel spreadsheet., 10. Assist in grass roots marketing including handing out flyers, working tables at community events, and attending other special events as needed, 11. Perform program and camp registrations as well as membership sign-ups in Spirit, YConnect or electronic registration system., 12. Perform responsibilities such as cashing out, balancing daily transactions, and dropping envelopes in safe., 13. Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim., 14. Attend all staff meetings (mandatory) and be able to work as a team player., 15. Work some nights and weekends as assigned., 16. Perform all other duties as assigned. Job Requirement 1. Able to multi-task (helping staff, helping members, answer phone, handle other duties), 2. Strong computer skills. Able to be efficient, proficient and knowledgeable in customer services, and decision making., 3. Able to learn information about each department to better serve potential members and current members or know where to find it., 4. Able to understand the relationship of the general public to the association, of staff to volunteer, and of staff to staff, and be able to effectively enhance and cultivate those relationships., 5. Able to communicate effectively with adults and children alike. #indbr BenefitsWhy work at the Y? The YMCA of Greater Boston is an incredible place to have a fulfilling career or enjoy part-time employment — all while we are supporting and strengthening our communities, because our community is our cause. When you join us in your career here, you can look forward to: • Developing your leadership skills in a caring, challenging & diverse working environment., • Exploring a wide range of opportunities as you learn new skills and functions., • Shaping the future of young children while making a difference each day for our communities and each other., • Engaging in YMCA career training programs and working alongside those who have the same passion., • A healthy work/life balance, • Comprehensive benefits including:, • FREE YMCA Membership for you., • Discount on Specialty Programs like Personal Training and Swimming Lessons., • Discounted or FREE family membership., • Robust Retirement Plan up to 10%. (see eligibility requirement), • Health, Dental, and Vision Benefit Package., • Vacation and Sick Time (PT receive sick time) #indbr

Job DescriptionJob Title: Bilingual Lead Production Operator (Food Manufacturing – Bottling/Brewing) Location: Chelsea, MASchedule: Monday–Friday, 5:00 AM – 3:00 PM or until finish Pay Rate: $20.00 per hourPosition Overview: We are seeking a reliable, hands-on Bilingual Lead Production Operator with a strong background in food manufacturing, preferably in bottling or brewing. This is a working lead role—not a desk job—requiring active participation on the production floor. The ideal candidate is organized, dependable, and capable of leading by example. Key Responsibilities: • Lead and oversee a production team to ensure smooth daily operations, • Train team members on processes, safety, and quality standards, • Perform quality checks and ensure compliance with production specifications, • Manage daily orders and coordinate packaging for shipment, • Communicate effectively with Managers and Supervisors, • Maintain a clean, safe, and efficient work environment, • Adapt to a flexible schedule; shift ends when production is completeRequirements:, • Bilingual in English and Spanish (required), • Proven experience in a leadership role within a food manufacturing environment, • Experience in bottling or brewing is a strong plus, • Strong organizational and communication skills, • Ability to work on your feet for extended periods and lift up to 50lbs., • Must be punctual, dependable, and able to work flexible hours as needed

Job DescriptionSalary: $90,000 - $100,000 Job Title: Account Manager Location: Boston, MA (Hybrid) Employment Type: Full-Time Company Description Cybba is a digital services and advertising agency that provides customized solutions for brands worldwide. Using advanced data analytics, Cybba offers digital marketing strategies such as customer segmentation, digital display ads, onsite optimization, and email remarketing technologies to increase customer conversion rates, reduce cart abandonment rates, and drive qualified traffic to websites. Cybba is headquartered in Boston, with additional offices in Sao Paulo, and Mexico City. Role Description This is a full-time, hybrid role for an Account Manager. As an Account Manager, you will be responsible for managing and growing key ads accounts. Your book will consist of 10+ accounts - so, it will be of the utmost importance to manage your time effectively and focus on the best revenue generating outcomes. This will include coordinating the creation and implementation of digital marketing and advertising strategies, building strong relationships with clients, and providing guidance to the account team. You will be responsible for the retention and growth of your accounts while strategically working with members of Cybba's Commercial Team. This role is based in Boston, with flexibility for remote work. Qualifications 3-5 years in a similar role, managing key accounts 2-4 years Programmatic Media Trading experience Proven track record expanding and upselling accounts Platform experience: Trade Desk, Xandr, StackAdapt, OneView, etc. Experience in strategic account planning Experience with data analysis and strategic positioning Strong communication and interpersonal skills Excellent organizational skills and attention to detail Bachelor's degree in Business, Marketing, Communications, or a related field Ability to prioritize assignments and tasks effectively Featured Benefits • Unlimited PTO, • 401(k), • Medical, Dental, and Vision Insurance, • Commuter Benefit Compensation Base Salary: $90,000 - $100,000 OTE: $110,000 - $115,000 Cybba is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all qualified individuals, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe that a diverse workforce enhances our creativity and innovation, driving our success as a company. We encourage applicants from all backgrounds to apply and join us in building a welcoming and supportive workplace.

Job DescriptionCompany Description Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities • Provide customer support for designated equipment, • Answer client questions in a professional manner, • Accept and deliver all service calls assigned within the established service level agreement for each client, • Meet established customer service satisfaction criteria as outlined in established guidelines and policies, • Complete all administrative tasks associated with each call as documented in established policies and guidelines, • Complete real-time reporting of all calls as documented in established policies and guidelines, • Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client, • Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements, • Report all activity in an accurate and timely manner, • Understand all Safety policies and guidelines and work within the guidelines of policies daily, • Additional requirements may exist if offer of employment is extended, • Other duties may be assigned to meet business needs Qualifications Education and Experience: • Typically requires technical school certification or equivalent and 0-2 years of relevant experience, • Previous customer service experience is a plus Certifications and/or Qualifications: • Maintain all required OEM Certifications as directed by Management, • Knowledge of relevant software and hardware, • Valid Driver’s License and reliable transportation with valid registration and adequate insurance Skills: • Ability to communicate regarding technical issues with clients, • Ability to drive to client locations, • Ability to drive long distances, and occasional overnight assignments within other geographies, • Ability to lift and or move various computer equipment up to 50 lbs, • Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Elite Technology is a leading, independent technology company that helps law firms drive profitability through improved operational effectiveness, increased efficiency, and greater visibility across their business. Our cutting-edge digital financial management and business operations solutions drive success for firms around the globe by improving finance and accounting operations, including billing, invoicing, payments, and financial reporting. By bringing together data, insights, and tools, we enable law firm leaders to make informed business decisions to build and manage their businesses more effectively and efficiently. Job Description: Elite is seeking an experienced Senior Revenue Accountant who will be a key contributor to the Revenue Accounting team. This position will be responsible for driving key aspects of the revenue recognition process while ensuring compliance with GAAP standards and ASC 606 across all product and service revenue streams. Day-to-day, you will support the Revenue Accounting team by preparing revenue-related accounting close deliverables, reviewing and approving output from the Billing team, and helping to administer revenue operational processes. This role would be ideal for someone with a background in revenue accounting and wants to grow their career in Revenue Recognition and Revenue Operations. This role will report to the Global Revenue Accounting Manager. This role requires the individual to be based in Eastern Standard Time (EST) or Central Standard Time (CST) time zone. What You'll Do: • Drive revenue monthly and quarterly close processes by preparing journal entries, account reconciliations, and period-over-period trend analyses., • Collaborate with the Billing team to ensure customer contracts are recorded accurately in NetSuite., • Assist in the preparation of revenue-related reporting and financial statement disclosures., • Manage the revenue accounting for the growing Partnership revenue stream., • Work closely with FP&A to provide inputs for revenue forecasts as needed., • Support audit requests with external auditors., • Partner cross-functionally with other business groups (Sales, Sales Operations, FP&A, Services)., • Actively seek process improvements that will bring accuracy and efficiency to the team and financial systems., • Seek to automate manual processes wherever possible., • Bachelor's Degree in Accounting or equivalent experience., • 6–8 years years of experience in revenue recognition., • Strong proficiency in NetSuite Advanced Revenue Management module, Salesforce, Excel, US GAAP and ASC 606 accounting standards., • Excellent analytical, critical thinking and problem-solving skills, interpersonal skills and effective oral and written communications skills., • Ability to work independently and proactively manage one's own work streams as needed., • Exceptional attention to detail with an appreciation for accuracy, compliance, ethics, and internal control mindset., • Ability to maintain a high level of client confidentiality., • Ability to travel up None as business needs require, • Role requires the following physical capacity: Sedentary: primarily desk/computer work., • Competitive Compensation Package ($108,000 – $120,000 base salary + variable component), • Comprehensive Healthcare Coverage (Health, Dental, Vision), • Retirement Savings Plan with an Employer Contribution, • Professional Development Opportunities, • Time Off, • Wellness Initiatives, • Employee Assistance Program, • Generous Global Parental Leave, • Calm, free premium subscription Additional Information At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter. In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment. Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma. As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. We are not accepting applications submitted through recruiting agencies.

Job Description This position is 100% in the office Job purpose Provides quality information and exceptional member service and support by telephone and/or electronic communications. Adhere to the PICK US culture through exceptional member service during every member interaction. Handles all member transactions with complete discretion and confidentiality. Duties and responsibilities The Contact Center Associate is a key role within the Contact Center focused on providing exceptional service to Mass Bay Credit Union members in line with the credit union's multi-channel service strategy. Primary responsibilities involve communicating with members and prospects via phone, email, ITM and secure messaging. This role offers the development of skills and job knowledge providing for advancement opportunities across the organization. Member Service Experience • Verbal and written customer service skills across multiple communication channels, • Process transactions, member correspondence via the telephone and all electronic communications., • Provide outstanding member experience to Mass Bay members and prospects via phone, email, ITM, secure messaging and other channels utilized by the Credit Union., • Ability to support the departments' efforts to deliver exceptional member experience., • Review and complete online membership applications. Ensure all necessary documentation has been received and applicants meet the guidelines of membership acceptance., • Be able to demonstrate a high level of proficiency with Mass Bay Credit Union's products and digital technology offering. Operational Proficiency • Assumes additional responsibilities including projects, testing, training, etc. commensurate with experience. Embrace new and emerging technologies to support operations and members through flexibility and the ability to learn and adapt to change., • Work as team within the Contact Center and across Mass Bay Credit Union; Collaborate. Communicate. Support., • Identifies and reports fraud or suspected fraud occurrences. Is continuously aware of fraud engineering threats and knows what action to take to protect members and the Credit Union., • Transfer calls to the appropriate department., • Initiates address changes, member contact information updates, stop payments, debit card ordering, debit card cancellation, fraud disputes and account inquiries through each electronic channel utilized by the Credit Union. Business Acumen and Technical Knowledge • Proficient utilizing desktop applications such as MS Office (Excel, Word, Exchange), • Proficient with mobile technology/platforms/devices, personal computing systems, apps, and email/messaging platforms, • Systems proficiency and navigation, • Digital Technology (includes online banking & mobile platforms) Support "PICK US" • Submit referrals to other Mass Bay Credit Union departments to expand existing member relationships., • Strong advocacy for the Mass Bay Credit Union brand, • Engage in growth activities to include uncovering member needs, offering solutions, closing the business, follow-up, outbound calling and recording each point of member contact in the Credit Union's system of record. Qualifications • Associate or bachelor's degree and/or 6 months - 2 years' experience in a banking/financial services and/or contact center experience preferred Working conditions • Works mostly at desk with a chair., • Traveling to other branch locations may be required. Physical requirements • Ability to lift and carry objects up to 25 pounds., • Ability to use a keyboard, monitor and other standard office equipment. Direct reports N/A Job Posted by ApplicantPro