Field Service Technician - Heavy Equipment - HOLT CAT
1 month ago
San Antonio
Job Description Field Service Technician - General Holt CAT is the largest Caterpillar dealership of heavy equipment in the United States. We have a full-time, Heavy Equipment - Field Service Technician position available at our San Antonio, Texas location. This mechanic position is responsible for providing face-to-face customer service located at an off-site location and is responsible for inspecting, troubleshooting, and repairs of diesel-powered heavy equipment and/or related equipment or components, following established procedures and guidelines. What can HOLT offer you? A competitive salary, front-loaded PTO, 401k matching plus a profit-sharing plan, comprehensive health care benefits, tuition reimbursement, wellness rewards, gym discount, an amazing employee development program with a department devoted to your professional development allowing you to grow your skills and build your competencies to prepare you for future opportunities at HOLT, and much more! There is also a Sign-On Bonus of up to $5,000 for those qualified. Education and Experience: • At least two years of diesel-powered heavy equipment repair experience in a field environment preferred, • MSHA certification preferred, • Air conditioning certification preferred, • Crane/Rigger certifications preferred, • High school diploma or equivalent preferred, • Valid Driver’s license required, • Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record, • Must have all required mechanic hand and pneumatic tools (metric/standard), • Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards, • Performs minor repairs and minimal troubleshooting offsite with minimal supervision, • Performs minor troubleshooting and minimal diagnoses of equipment malfunctions and failures, • Removes and installs parts, disassembles and assembles basic components, • Tests, makes adjustments and verifies proper operation of all repairs and adjustments, • Prepares and completes all job-related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job, • Operates equipment and vehicles with possession of all necessary licenses and certificates, • Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation, • Adheres to contamination control and HAZMAT rules and regulations, • Maintains all company equipment, tools, and vehicle in a good, clean, and working order, • Communicates job progress to supervisor and customer as needed, • Completes assigned jobs and task to meet flat rate time and re-work standards, • Works overtime as required by workload and customers’ needs, • Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner, • Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians, • Requires regular and punctual employee attendance, • Knowledge of safe work procedures and practices, • Basic knowledge of equipment and tools, including their designs, uses, repair, and maintenance, • Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical, • Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems, • Exceptional skills in customer service, • Basic diagnostic and troubleshooting skills, • Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources, • Operation and control skills of equipment or systems, • Equipment selection skills to determine the kind of tools and equipment needed to do a job, • Ability to communicate clearly and effectively, both verbally and in writing, • Ability to operate a crane and forklift, and obtain required certifications/licenses, • Ability to meet deadlines and work under fast-paced, time-constraining circumstances, • Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair, • Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue, • Frequently moves materials or equipment weighing up to 80 pounds, • Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina, • Ascends/descends with gradual or continuous progress by oneself, using both hands and feet, and climb up and down ladders and/or equipment, • Be able to maneuver safely and work underneath equipment #LI-HCT