Director of customer experience jobs in New York, NYCreate job alerts

We are seeking a dynamic and innovative Social Media Director to lead and elevate our brand’s presence across all social platforms. As the Social Media Director, you will be responsible for developing a comprehensive social media strategy, creating engaging content, managing our social media team, and driving results that align with business objectives. You’ll be the voice of our brand online, working to increase visibility, enhance audience engagement, and grow our follower base. This role requires a strategic thinker with a passion for digital marketing, creativity, and proven experience in social media management. Key Responsibilities: Develop and implement the overall social media strategy to support brand awareness, engagement, and lead generation. Lead a team of social media managers, content creators, and designers to produce compelling content across platforms (Instagram, Facebook, Twitter, LinkedIn, TikTok, etc.). Create and curate high-quality, engaging content (visuals, videos, and copy) that aligns with brand identity and resonates with target audiences. Manage day-to-day social media activity, including content posting, audience interaction, and community engagement. Monitor, analyze, and report on the performance of social media campaigns, adjusting strategies to improve results and meet KPIs. Stay current on emerging social media trends, tools, and best practices to keep the brand competitive and relevant. Collaborate with cross-functional teams, including marketing, PR, and customer service, to ensure a cohesive brand message. Manage social media advertising budgets, including campaign planning, execution, and optimization. Develop influencer marketing strategies and partnerships to extend brand reach and drive growth. Engage with followers, respond to comments, and manage any social media crises or issues that arise. Continuously analyze social media insights and data to make informed decisions and recommendations. Qualifications: Bachelor’s degree in Marketing, Communications, or related field. 5+ years of experience in social media management, with a track record of success in growing and engaging audiences. Proven leadership experience managing social media teams. In-depth knowledge of social media platforms, analytics tools, and advertising strategies. Strong understanding of digital marketing, content strategy, and audience segmentation. Exceptional communication, copywriting, and editing skills. Creativity with a sharp eye for design and attention to detail. Ability to work in a fast-paced, collaborative environment. Experience with influencer marketing and building partnerships. Strong analytical skills with the ability to interpret data and turn insights into action. Experience in managing social media ad campaigns and budgets. Benefits: Competitive salary Health, dental, and vision insurance 401(k) with company match Flexible working environment Opportunities for professional development and career growth

The Visual Merchandising Manager at Dagne Dover is a key leadership role responsible for creating a visually engaging environment that reflects the brand's values and appeals to our customers through strategic retail display and merchandising. This role aligns the store visuals with overall brand aesthetic and initiatives and works closely with the Store Manager and Retail Operations to ensure the store remains visually compelling. The VMM will also assist with special projects supporting visual initiatives. This is a full-time, in person position at our Flagship Store in Soho and will report directly to the Senior Manager, Retail Operations with a dotted line to the Creative Director. The Role: Visual Impact: Align the store visuals with overall brand aesthetic and initiatives, and create and execute seasonal visual display to enhance the in-store customer experience. Maintain high visual standards through daily and weekly tasks including resetting display, resetting testing stations, and ensuring overall store ambiance, including playlist and scents. Participate in visual execution of events when needed. Leadership & Team Training: Develop visual standards and product knowledge and train team members on those standards. Set clear objectives and expectations for visual processes and special projects. Act as a leader in the store and partner with the Store Manager, ensuring alignment on store priorities. Operational Management: Collaborate with leadership to plan and execute store priorities, including opening/closing checklist and VM standards checklist. Balance visual merchandising tasks with customer service responsibilities, including working on the sales floor and supporting the store team as needed. Ensuring inventory accuracy when utilizing store products for merchandising and display. Change & Innovation: Bring fresh, forward-thinking ideas to life, creating a compelling environment and making the store an irresistible destination. Tailor and elevate visual direction to perfectly match the store's unique vibe. Store Environment: Utilize reporting tools to identify business opportunities in product placement and stock levels. Ensure safety standards and adherence to company policies to support store profitability. Development & Growth: Take ownership of personal and professional development. Lead special projects that support visual initiatives or personal career growth You: 2-3 years of visual merchandising experience at a corporate level preferable in a retail fashion environment 2-3 years of retail and/or customer service experience Proven track record of strong leadership and team management abilities Creative and strategic thinker with a keen eye for detail Excellent communication and training abilities Ability to adapt and innovate within a dynamic retail environment Knowledge of visual merchandising techniques Ability to see a project from start to finish, including ideation and execution The expected starting annual salary range is $75,000-$80,000. Schedule will typically be Monday to Friday 10am-6pm and one weekend per month to support events and peak times. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, experience, skills, performance and business needs. Founded in 2013, Dagne Dover is a digitally native, women-owned brand that designs problem-solving bags for all aspects of life. At its core, our company is aimed at making lives easier through empathy and good design. We love people, and we love making people happy. Diversity, Inclusion & Belonging are important to us, as a diverse team ourselves. We’ve created a community where everyone’s uniqueness is celebrated, respected, and honored. We encourage you to apply if you think it sounds like a good fit for you!

Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. Purpose for the Position: The Catering & Events Manager is responsible for increasing hotel revenues by meeting with 3rd party planners, trade associations, corporate accounts, individuals, or other markets in order to promote the hotel and secure additional sales and detail all incoming events and service assigned events, banquets and meetings. The Catering & Events Manager Essential Responsibilities: Provide professional and courteous customer service at all times. Implement approved sales plan and action plans as directed. Develop and search for potential markets for hotel. Develop, create, and implement innovative Sales and Marketing techniques. Maintain CI/TY and prepare BEO packets and layouts for the team. Execute and distribute all in-house advertising and promotional campaigns. Maintain competitive analysis statistical information. Maintain current filing system on company accounts and prepare required reports. Maintain enthusiasm and interest throughout all stages of the conference planning. Detail all incoming events. Meet weekly with Food & Beverage Director to review operations efficiencies and concerns. Distribute and update all banquet event orders in a timely fashion ensuring all necessary departments have sufficient time to properly accommodate all client needs and requests. Work with the Audio-Visual department to ensure all equipment is ordered, set up, and tested prior to guest use. Work with culinary team to plan all menus and assist with catering events. Ensure all functions are billed correctly. Contact in house meeting planners to promote good will and foster additional and repeat business. Maintain good rapport with local civic groups and associations. Prepare reports as requested: Sales Call Reports, Internal Sales Report. In the absence of a Director of Sales & Marketing, attend and lead Sales and BEO meetings with the team. Attend weekly staff meetings, weekly sales, catering, and all BEO Meetings. Make personal sales calls. Complete projects as determined by the Director of Sales & Marketing. To do this kind of work, you must be able to: Understand sales principles relating to the product you are selling. Organize activities to make the best use of time and efforts. Express yourself well when talking to potential buyers or sellers, to discuss features of the products or services involved and convince the other person of both your knowledge and integrity. Use arithmetic in computing the cost of sale to customer. Maintain enthusiasm and interest throughout all conferences with buyers and sellers. Keep accurate records of contacts, sales, and purchases. Be available on nights, weekends, and holidays. Physical Demands: Lifting 30 lbs. Maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations; and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate effectively in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities are involved in this function. Creating strong relationships with potential clients and the general public. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials. Specific Vocational Preparation: Specific vocational training should include a significant combination of college education, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs. Over 2 years' experience in Sales with some background in convention center operations is desirable. (Pay range: $75,000 - $85,000)

Office Administrator (Part-Time) The Skin Cancer Foundation is dedicated to empowering individuals to take proactive steps in daily skin protection and to promote the early detection and treatment of skin cancer. Position Overview: The Part-Time Office Administrator plays a key role in supporting the daily operations of the New York office. Reporting to the Director of Human Resources and Administration, this position provides front desk reception, administrative assistance, and retail fulfillment services. The Office Administrator works closely with various teams, including Administration, Development, Marketing Communications, and Science & Education, to ensure seamless office functionality. Responsibilities: Front Desk Reception: Greet visitors and maintain a welcoming, professional environment. Answer and route phone calls. Coordinate visitor check-ins and ensure compliance with security protocols. Administrative Support: Assist four teams with scheduling meetings, coordinating travel arrangements, and preparing materials. Perform clerical duties such as filing, photocopying, faxing, scanning, and mailing. Coordinate messenger services, deliveries, and mail distribution. Monitor and restock office and kitchen supplies; track and manage office budgets. Collaborate with building management to address office-related issues and manage office cleanup. Oversee office printers and ensure supplies are adequately stocked. Retail Fulfillment: Process orders from store.SkinCancer.org received via website, email, and phone. Fulfill retail and membership requests, including facilitating shipping. Monitor inventory and provide monthly status updates. Additional Duties: Perform other administrative and retail support tasks as needed to ensure smooth operations. Qualifications: Strong organizational and multitasking skills. Excellent communication and customer service abilities. Ability to work independently while managing multiple responsibilities. Previous experience in office administration, front desk reception, retail, or fulfillment is a plus. Work Schedule: Part-time position, with required in-office hours from 9 am to 5 pm on Tuesday, Wednesday & Thursday.