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Job Description ABOUT THE BJCC For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama’s Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. For more information visit . Summary/Objective The Payroll and Benefits Administrator is responsible for managing employee benefit programs and processing biweekly payrolls including but not limited to managing timecards and accruals verifying accuracy and compliance with state and federal regulations as well as BJCC policy. The incumbent must be an expert in payroll and benefits administration. Reviewing and processing the facilities’ biweekly compensation schedule, ensuring each employee is paid accurately following established processes and best practices. Performs and audits all activities necessary to process payroll, including maintaining related records, filing tax reports and voluntary deduction reports, involuntary deductions such as levies and garnishments, preparing accounting transactions and documents, documenting and updating procedures, prepares special reports for all payroll and related activities, and maintains payroll general ledger accounts, etc. Ensure employee personnel files are accurate and current. Essential Duties/Responsibilities Demonstrates understanding and full performance ability in each of the following: • Serves as a first line of contact for employees regarding payroll and benefit related questions or requirements. Troubleshoots and resolves employee payroll self-services system technical problems., • Performs HRIS and payroll data entry and personnel file maintenance., • Administer I-9 and E-Verify System administration. Ensures all new hires are eligible to work in the United States., • Maintain employee’s time and attendance, inputting payroll data as required., • Analyze and verify the accuracy of timecards submitted each pay period and contacts supervisor to resolve discrepancy. Ensures compliance with all applicable state and federal wage and hour laws., • Process biweekly payroll in a timely manner with no errors and perform payroll accounting-related tasks., • Reconcile biweekly, quarterly and annual report data to ensure accuracy. Prepares special reports for management, departments, and appropriate external partners for budgeting purposes. Review reports for accuracy., • Prepare and distribute manual payroll checks when required., • Provide General Ledger information for accounting., • Review and reconcile benefit vendor invoices as required. Prepare and submit payment requests as needed., • Manage payroll and related records, including time off accruals and leave requests., • Maintain company payroll and HRIS system., • Process and maintain records of employee deductions, such as garnishments, insurance benefits, etc., • Communicate with employees regarding salary adjustments, special payments, tax allocations, employee deductions and changes to applicable wage and hour laws., • Assist greeting and directing department visitors., • Provide assistance communicating company policy and procedure to employees and managers., • Assists, conducts and participates in internal and external payroll and benefit audits as required., • Assist planning, organizing and executing company employee engagement and special events as required., • Provide compensation information to external partners including workers compensation, unemployment compensation, annual pension calculations, ethics commission, DOL and etc., • Will work with managers and/or employees when payroll and/or benefit issues or questions arise. Answering questions about payroll or deductions working to resolve issues in a timely manner., • Coordinate with the Director of Human Resources to ensure employee relations and payroll issues are resolved promptly and appropriately., • Oversee tax filings in accordance with local and federal laws including processing quarter and year end filings. Process any required quarterly payroll adjustments., • Assist developing and conducting payroll/employment law training and education., • Assist developing and implementing payroll and benefit policies and procedures., • Administrate benefits enrollments, changes, open enrollment processes, terminations, and document and material distribution., • Conduct new-hire benefit orientations, benefits presentations, and benefits audits., • Coordinate and administers FMLA, COBRA, leaves of absence, short-term and long-term disability claims. Ensuring compliance with all applicable state and federal legal requirements including ACA/1095 compliance and reporting., • Respond to various benefits, leave of absence, and claim inquiries, • Ensure that all personnel documents for new hires are correctly completed and distributed for efficient new hire process., • Responsible for the day-to-day administration of benefit programs including health, dental, vision, life insurance, disability benefits, retirement and other voluntary benefits. This includes enrolling, terminating and modifying employee benefit coverage as necessary., • Prepare new enrollments, changes, maintains forms, submits to insurance vendors and coordinates with company representatives., • Coordinate and processes employee requests for pension loans and processes payroll deductions., • Resolve administrative problems with carrier representatives, employees and departments., • Responsible for managing annual open enrollments including organizing meetings, help sessions, and answering questions. Responsible for open enrollment benefit deduction reconciliation., • Responsible for accurately inputting, filing and maintaining general HR, Benefits and Payroll related items in personnel files, including accurately adding new hire information into payroll and HRIS system., • Creates and distributes employee written communications regarding payroll and benefits., • Maintain confidentiality of company and employee information., • Performs other duties as required. Competencies Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management, Job Knowledge, Detail Orientated, Organizational Skills, Problem Solving, Risk Assessment, Business Alignment, Program Management, Fiscal Accountability, Ethics, Project Management, Quality, Strategic Thought, Technology Management, Adaptability/ Flexibility, Results Oriented, Training and Development Work Environment This environment is fast paced and moderately demanding. Thrives in a fast-paced, evolving environment. Work is typically performed indoors, in a temperature-controlled office setting. Physical Demands Duties require extended periods of sitting. Limited amounts of physical effort such as walking, standing, climbing, bending, stooping, squatting, and kneeling. Ability to lift up to 30lbs with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for brief periods of time. Visual acuity, speech recognition, and speech clarity. Position Type/Expected Hours of Work This is a full-time position. Normally, Monday-Friday, regular business hours are 8:00 a.m. and 5:00 p.m. Although due to seasonal workload demands, some after normal business hours and weekends may be required. Required Education and Experience • Minimum of five (5) years related knowledge and experience in payroll for 100+ employees required., • Minimum of three (3) years related knowledge, experience in benefits administration preferred., • Bachelor’s degree from an accredited college or university with emphasis in Business, Human Resources, Accounting or a related field is strongly preferred., • Experience with ADP Workforce Now payroll processing and administration is strongly preferred., • Certified Payroll Professional (CPP) certification preferred Additional Eligibility Qualifications • Strong attention to detail, problem-solving, analytical and decision-making skills required., • Demonstrates excellent time management, exceptional multi-tasking and organizational skills., • Ability to work well under pressure with the ability to meet deadlines, demonstrate a calm demeanor and maintain information/data accuracy., • Capable of carrying out a given task and process with all details necessary to get the task done accurately., • Ability to work ethically and maintain confidentiality., • Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tack in communication., • Must possess superb verbal and written communication skills, with the ability to clearly speak and write Business English., • Ability to build effective relationships, both internally and externally, by representing BJCC in a professional manner in all endeavors., • Consistently communicates in a diplomatic, approachable and professional demeanor., • Provide friendly, professional and exceptional customer service experience., • Strives to deliver exceptional customer service experience when engaging with employees., • Must have excellent computer skills to include Microsoft Office including Word, Excel, Outlook, Publisher and PowerPoint as well as HRIS/Payroll software., • Keeps abreast of payroll processing systems and changes in wage, tax HR and benefit laws and corresponds with federal, state and local tax agencies on behalf of the facility in problem situations., • Ability to take initiative, self-start and self-audit in an effort to identify, avoid and correct potential errors especially in advance of final payroll processing., • Inspired to be proactive and take initiative to partner with internal and external partners to avoid or resolve payroll/benefit issues., • Proficient with report creation, interpretation, processing and distribution., • Knowledgeable of Mineral LMS., • Knowledgeable of garnishment and involuntary deduction administration., • Inspired to perform well by the ability to contribute to the success of a project or the facility., • Ability to strategically adapt to change and shift priorities.

Job Description ABOUT THE BJCC For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama’s Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. For more information visit . Summary/Objective The part-time Setup Technician is skilled labor work responsible for setting up equipment (chairs, event staging, tables, various flooring, skirting tables, placing of tablecloths, etc.) for all events held in the BJCC arena and other venues, as required. Also is responsible for minor repair/maintenance of broken equipment, upkeep, and flooring in the arena. Technical Expertise and Knowledge Demonstrates understanding and full performance ability in each of the following: • Ability to setup chairs, tables, flooring, equipment, and supplies as instructed for events., • Cleaning equipment, storage rooms, and tool rooms., • Transport equipment with use of forklift and other machinery, as necessary., • Loading and unloading trucks and other vehicles., • Cooperative spirit to perform other related duties as required., • Ability to follow verbal and written communications, regarding setup needs, event needs, and distributes to appropriate internal and external departments, • Effectively listen, speak, write, and interact in a tactful and persuasive manner in both a work and public setting., • Demonstrates an ability to document and maintain records, recordings, etc., relating to repair, maintenance and preventive maintenance of equipment and tasks., • Positive working relationships with event managers, promoters, exhibitors, patrons, and other internal customers to deliver seamless service delivery for setup and repair needs. Work Environment This position may have a moderate to extensive stress level associated with dealing with crowds of public visitors. The environment is mainly indoors, however position may be required to work outdoors and exposed to the elements (heat, rain, etc.). Physical Demands Position requires lifting, climbing, carrying, bending, stooping, squatting, and kneeling for extended periods of time. Extensive walking and or standing. Ability to lift up to 100-pound items with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for extended periods of time. Position Type/Expected Hours of Work This is a part-time position; hours of work must be flexible and varied to meet the demands of the events of the facility. Must be able to work extended and/or irregular hours including day, nights, weekends, and holidays, as needed. Required Education and Experience • Minimum of one (1) year related knowledge, experience, and skills in similar position., • High School Diploma or G.E.D. Trade or technical school training in related discipline preferred., • Knowledgeable of the practices, methods, tools, materials, and equipment used in maintenance and repairs., • Knowledge of the occupational hazards of building trades and of necessary safety precautions., • Capable of working unsupervised after being instructed on tasks., • Ability to understand oral and written instructions in English., • Ability to work under pressure and work extended and/or irregular hours including day, nights, weekends, and holidays as needed., • Ability to be supervised and work cooperatively with co-workers and provide good internal and external customer service., • Capable of using and caring for general maintenance/hand tools, repair tools and equipment., • Ability to safely operate a forklift (certification preferred), hand trucks and tools and equipment., • Basic computer skills preferred.

Job Description ABOUT THE BJCC For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama’s Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. For more information visit . Summary/Objective The Ticketing Manager works directly with the Director of Ticketing to support daily ticketing operations for events at BJCC facilities, including but not limited to Legacy Arena, Protective Stadium, BJCC Concert Hall, Theatre, and Exhibit Halls. Primary responsibilities include providing venue-specific information to promoters, handling event submissions and event financials, overseeing ongoing event administration, managing box office operations, supervising staff, and handling day-of-show production. Product specialization will include Host, Archtics, TM1, Entry, and Account Manager. Essential Duties/Responsibilities Demonstrates understanding and full performance ability in each of the following: • Prepare all ticket builds and event set-ups within the electronic ticketing system for new events accurately and in a timely manner, and with attention to detail., • Proof-read and send audits for approval with event promoters and organizers prior to events going on sale., • Maintain events throughout the sales cycle, including management of holds, price changes, and offer creation as requested., • Prepare ticket sales reports and customer lists as requested., • Provide initial venue-specific information to promoters, such as venue specs and scaling recommendations., • Manage day-of-show box office support for venue, promoter, and customers with night of show settlement and reporting as required., • Serve as manager on duty for assigned events and shows., • Handle complaints, solve ticket problems, and provide customer service to patrons in a fair, professional, and courteous manner., • Oversee all cash handling procedures, prepare deposits, order cash advances as needed, and act as the first point of contact for all financial reconciliation for the ticket office., • Oversee the hiring and training of part-time ticketing staff, • Manage weekly payroll for part-time ticketing staff., • Promote positive box office morale and conflict resolution., • Develop, train, and deliver an exceptional guest services program for the box office and ticket sellers., • Maintain, monitor, and guide ongoing ticket seller training., • Responsible for all staff communications, including but not limited to policies and procedures, event announcements, and event-specific details. Physical Demands Duties require extended periods of sitting and/or standing. Moderate amounts of physical effort such as walking, standing, climbing, bending, stooping, squatting, and kneeling. Requires walking between venues for extended periods of time during events. Ability to lift up to 30lbs with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for brief periods of time. Visual acuity, speech recognition, and speech clarity. Position Type/Expected Hours of Work This is a full-time position; hours of work must be flexible and varied to meet the demands of the events of the facility. Must be able to work extended and/or irregular hours including day, nights, weekends, and holidays, as needed to meet the event demands. Required Education and Experience • Minimum of five (5) years related experience in events, sporting, or entertainment ticketing. Must possess extensive experience working with ticketing software – Ticketmaster Host & Archtics strongly preferred. Minimum of two (2) years’ related experience handling money and customer relations., • Bachelor’s degree from an accredited college or university with emphasis in public administration, hospitality, business management, or a related field preferred. Associate degree with extensive related experience will be considered., • Industry certification is strongly preferred., • Capable of working independently without continuous supervision., • Ability to build effective working relationships, both internally and externally, by representing BJCC in a professional manner in all endeavors., • Excellent organizational and time management skills with a proven ability to meet deadlines and attention to detail., • Ability to demonstrate critical thinking, time management, and deductive reasoning skills., • Ability to anticipate problems and implement immediate corrective actions., • Work effectively under pressure while still producing accurate results., • Excellent interpersonal and customer service skills., • Ability to prepare and interpret applicable finance and business reports., • Excellent oral communication, written communication, fluency in English, and active listening., • Position requires the ability to multi-task and coordinates large projects simultaneously., • Ability to conduct basic mathematical calculations. Proficient with a calculator, adding machine and mathematical calculations for making correct changes and balancing reports., • Proficient in Microsoft Office software and other software.

Job Description ABOUT THE BJCC For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama’s Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. For more information visit . Summary/Objective The Setup Supervisor is a working shift supervisor, responsible for assisting with supervising, planning, and directing the personnel and operational activities relating to semiskilled and unskilled manual labor providing convention and conference set-up functions. Essential Duties/Responsibilities Demonstrates understanding and full performance ability in each of the following: • Expert in coordinating and planning logistic of various types of setups., • Expert in safety standards, procedures, and personal protective equipment associated with the work; ensuring compliance with safety standards, conducting on-going safety training, documents, and monitor’s progress., • Manages time of self and teammates, appropriately. Uses self-discipline to meet all work deadlines, manage workloads and manages time efficiently to work long hours, days, nights, weekends, and holidays as needed., • Is knowledgeable of the required equipment operation and maintenance associated with the work., • Expected to assist with interviewing vendor representatives and evaluating current products and equipment. As well as interviews teammates for hire, promotion, etc., • Develop, communicate, and monitor policy, procedure and standards for the Setup Department., • Positive working relationships with event managers, promoters, exhibitors, patrons, and other internal customers to deliver seamless service delivery for setup and repair needs., • Proficient use of current job-related computerized systems and software applications (especially Microsoft Office)., • Capable of making fast and efficient event space setup, including determining the time needed to setup an event and teardowns as well as keeping teammates focused and on track., • Effectively manage and direct a diverse group of teammates and business partners to help maximize Setup operations and services of the BJCC complex, • Model desired, management and team behaviors of punctuality, adaptability, and accountability for assigned work and work of teammates. Models’ behaviors that positively reflect organizational branding and a positive corporate culture., • Maintain high standards, positive attitude, and professional appearance., • Performs Setup Technician's duties as required., • Performs related duties as required. Competencies Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management Operations and Maintenance Support, Financial Administration, Project Management, Safety Focus, Strategic Thought, Job Knowledge, Technical Skills, Business Alignment, Fiscal Accountability, Employee Development, People Management, Problem Solving, Dependability, Training and Development. Work Environment This position may have a moderate to extensive stress level associated with dealing with crowds of public visitors. The environment is mainly indoors, however position may be required to work outdoors and exposed to the elements (heat, rain, etc.). Physical Demands Position requires lifting, climbing, carrying, bending, stooping, squatting and kneeling for extended periods of time. Extensive walking and or standing. Ability to lift up to 100-pound items with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for extended periods of time. Position Type/Expected Hours of Work This is a full-time position; hours of work must be flexible and varied to meet the demands of the events of the facility. Must be able to work extended and/or irregular hours including day, nights, weekends, and holidays, as needed. Required Education and Experience • Minimum three (3) years related experience in setup operations at the supervisory level, preferably in a large public venue, arena, stadium, performing arts/theater, hotel, or health care facility., • High School Diploma or G.E.D. Trade or technical school training in related discipline preferred., • Forklift operation certification., • Knowledgeable of the practices, methods, tools, materials, and equipment used in maintenance and repairs., • Knowledge of the occupational hazards of building trades and of necessary safety precautions., • Capable of working unsupervised after being instructed on tasks., • Ability to understand oral and written instructions in English., • Ability to work under pressure and work extended and/or irregular hours including day, nights, weekends, and holidays as needed., • Ability to be supervised and work cooperatively with co-workers and provide good internal and external customer service., • Ability to prioritize work assignments., • Must be able to anticipate problems and implement immediate corrective action., • Capable of using and caring for general maintenance/hand tools, repair tools and equipment., • Ability to safely operate a forklift (certification preferred or ability to be certified within 30 days of hire), hand trucks and tools and equipment., • Must have proficient computer and technology skills in the use of Microsoft Office, two-way radio, cell phone; knowledge and use of ConCentrics, Delphi, ISAC, ADP ESS is a plus., • Must have experience planning and managing multiple projects.

Job DescriptionABOUT THE BJCC For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama’s Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. For more information visit . Summary/Objective The Utility Coordinator will participate in the following mechanical work with responsibilities for coordinating activities involved in producing and distributing heat, hot water, chilled water and air conditioning to the entire Birmingham Jefferson Convention Complex by operating, maintaining and repairing the Mechanical Plant equipment such as boilers, pipe systems, pumps, hot water generators, and air-cooling units. Technical Expertise and Knowledge Demonstrates understanding and full performance ability in each of the following: • Understands the full range of principles, terms, techniques, procedures for starting and operating air handler units, boilers and chillers., • Independently work to maintain water softeners and keep chemicals at a proper level., • Maintain, start and stop ice machine for ice shows in the Arena., • Ability to start, operate and maintain cooling tower fans., • Operates and controls utility panels that monitor equipment to maintain services to the facility., • Maintain and change filters in air handlers., • The ability to plan, schedule, operate and maintain all mechanical equipment to ensure proper temperature for shows and other facility events. Paints MP equipment and piping as part of maintenance., • An advanced understanding and ability to ensure that the Mechanical Plant operations stay within the K.V.A. limit., • Operate and maintain computer systems for HVAC., • Ability to monitor and maintain correct chemical levels for open and closed loop systems for HVAC., • Makes decisions independently and address issues, complaints, and needs, as a part of the group decision-making process., • Meets deadlines, define, measure and evaluate to prioritize one’s own work., • An advanced ability to follow verbal and written communications, regarding mechanical needs, event needs, and distributes to appropriate internal and external departments, if necessary., • Ability to effectively listen, speak, write, and interact in a tactful and persuasive manner in both a work and public setting., • Responds to mechanical issue/complaints in verbal and written form., • Ability to document and maintain records, recordings, etc., relating to chemical readings, when making rounds., • Anticipates mechanical needs and be proactive in communicating problems, solutions, etc., • Ensures boiler room and control room is organized and clean to prevent fire hazards., • Takes necessary precautions, in keeping with OSHA standards and other applicable federal and state regulations, when working with hazardous chemicals and materials. Physical Demands Position requires lifting, climbing, carrying, bending, stooping, squatting, and kneeling for extended periods of time. Extensive walking and or standing. Ability to lift up to 50-pound items with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for extended periods of time. Position Type/Expected Hours of Work This is a full-time position; hours of work must be flexible and varied to meet the demands of the events of the facility. Must be able to work extended and/or irregular hours including day, nights, weekends, and holidays, as needed. Required Education and Experience • Minimum of two (2) years related knowledge, experience, and skills in related work, in the operation of modern Mechanical Plant. Knowledgeable of the practices, methods, tools, materials and equipment in associated work., • High School Diploma or G.E.D. (Trade or technical school training in HVAC preferred)., • Must possess superb verbal and written communication skills, with the ability to clearly speak and write English, • Ability to be supervised and work cooperatively with co-workers and provide good internal and external customer service, • Ability to use and care for general maintenance tools and equipment, • Ability to visually inspect and watch monitor control units for prolonged times, • Ability to locate and troubleshoot defects and problems; ability to work unsupervised after being instructed on tasks, • Basic computer skills preferred

Job Description ABOUT THE BJCC For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama’s Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, the Coca Cola Amphitheater, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. For more information visit . Summary/Objective The Booking Administrator is responsible for managing the activity calendar, contracts program, deal memo development, and booking reports across Protective Stadium, Legacy Arena, BJCC Concert Hall, and the BJCC Theatre. The role requires a results-driven and detailed-oriented professional who is adept at working with both internal and external partners. Essential Duties/Responsibilities Demonstrates understanding and full performance ability in each of the following: CALENDAR MANAGEMENT • Responsible for the management of booking and scheduling for all entertainment, sports and special events on a multi-venue campus including Protective Stadium, Legacy Arena, BJCC Concert Hall, BJCC Theatre, and convention & meeting space., • Efficiently manage the activity calendar for all venues, ensuring optimal utilization and coordination of events within established booking priorities., • Collaborate with internal and external stakeholders by providing professional and timely responses to internal departments, event promoters, artist agents, and tenant partners to schedule and confirm event dates and resolve any scheduling conflicts., • Communicate contractual obligations regarding events to all appropriate parties including, but not limited to, Event Management, Box Office, and Operations., • Demonstrate proficiency and complete command over an ever-evolving calendar system, continually updating Sr. Director of Sales & Marketing on all areas of facility bookings and making recommendations for efficiency., • Ensure all aspects of an event are successfully executed from preliminary planning to final billing., • Assist in event settlements, ensuring post event billing is completed on all events., • Perform other duties as required. CONTRACT MANAGEMENT • Prepare and administer contracts for all events, ensuring compliance with company policies and legal requirements., • Monitor and uphold consistent deal terms and approved language across all events to ensure the accuracy of all outgoing communications., • Responsible for making sure contracted events have insurance coverage and deposits are received in a timely manner. BOOKING ASSISTANCE • Foster strong relationships with promoters, agents, and tenant partners to enhance the overall booking experience., • Cultivate a profound comprehension of venue booking intricacies to deliver precise information to external partners, ensuring clarity and accuracy in all communications related to the booking process., • Collaborate with internal teams, including production & operations, to produce accurate and timely event estimates and budgets., • Produce detailed deal sheets outlining key terms and conditions for each event., • Work closely with Box Office to produce requested scaling / ticketing maps., • Process incoming venue rental applications, including tracking and vetting references. OTHER RESPONSIBILITIES: • Accountable for generating executive-level sales and marketing reports for the department, showcasing a comprehensive and insightful analysis of key metrics and trends to support strategic decision-making., • Proficient in compiling and presenting data in a clear, concise manner tailored for executive-level stakeholders., • Compile and submit detailed box office reports to trade publications, ensuring accurate and timely dissemination of relevant information to industry stakeholders., • Other duties as required. Competencies Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management, Technical Skills, Prospecting, Financial Administration, Sales Skills, Project Management, Contract Negotiations, Product Expertise, Business Alignment, Program Management, Planning & Forecasting, Fiscal Accountability, Training and Development. Work Environment This environment is fast paced and moderately demanding. Work is typically performed indoors, in a temperature-controlled office setting, although at time work may be performed outdoors exposed to the elements (heat, rain, etc.). Physical Demands Duties require extended periods of sitting. Moderate amount of physical effort such as walking, standing, and climbing. Limited amount of bending, stooping, squatting, and kneeling. Ability to lift up to 30lbs with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for brief periods of time. Visual acuity, speech recognition, and speech clarity. Position Type/Expected Hours of Work This is a full-time position; hours of work must be flexible and varied to meet the demands of the events of the facility. Must be able to work extended and/or irregular hours including day, nights, weekends, and holidays, as needed. Required Education and Experience • Minimum of three (3) years related experience in an entertainment, sports, or performing arts organization preferred., • Bachelor’s degree from an accredited college or university with emphasis in marketing, mass communications, sales, businesses administration or related fields preferred., • Valid State of Alabama Driver License. Additional Eligibility Qualifications • A passion for live entertainment & events is a must., • Working knowledge of all areas of venue management, including but not limited to Sales, Marketing, Ticketing, and Event Operations., • Expertise in calendar management for multiple types of venues with multiple tenants., • Excellent communication skills with stakeholders across all organizational levels from C-suite executives to frontline staff., • Capable of working independently without continuous supervision., • Ability to build effective working relationships, both internally and externally, by representing BJCC in a professional manner in all endeavors., • Ability to work effectively under pressure and/or stringent conditions while still producing accurate results., • Ideal candidate will have a professional, personable, and outgoing personality., • Ability to analyze and extract data from reports related to booking and scheduling., • Position requires the ability to multi-task and coordinate large projects simultaneously., • Ability to demonstrate critical thinking, time management, and deductive reasoning skills., • Must be extremely organized and detail oriented., • Proficient in Microsoft Office Suite (Outlook, PowerPoint, Word, Excel, and Teams).

Job Description ABOUT THE BJCC For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama’s Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. For more information visit . Summary/Objective The Guest Service Ambassador is responsible for ensuring that a positive and memorable experience is created for all guests of the BJCC. These responsibilities include responding to and resolving public questions, complaints, and requests as necessary in a prompt, effective and courteous manner. The Guest Services Ambassador must be able to effectively communicate and is expected to provide excellent customer service to all guests while displaying a vast amount of knowledge of the facility's events and offerings. Essential Duties/Responsibilities Demonstrates understanding and full performance ability in each of the following: • Demonstrate a commitment to guests and quality service by communicating customer service standards that are consistent and in line with the BJCC’s mission and values., • Provide courteous and friendly first-in-class service to all guests., • Greet guests and provide information and wayfinding as needed., • Be knowledgeable regarding facility events (location, ticket pricing, dates/times, parking, etc.)., • Ability to professionally interact with guests via the telephone and in person in a pleasant and courteous manner. Answer questions in a clear, well-modulated voice., • Maintain current knowledge of the BJCC and venue specific procedures and guest-relations information including, but not limited to general facility information, building operating procedures, general event information, shuttle/transportation assistance, lost and found assistance and return, incident report, etc., • Professionally resolve guest concerns and complaints and/or direct to Guest Experience Manager., • Demonstrate an understanding of the full range of principles, terms, techniques, and procedures for delivering an exceptional guest experience, to include communication and responsiveness to guests., • Must be able to maintain current knowledge of emergency procedures and safety procedures for the BJCC in all matters, such as: responds appropriately to emergency situations, responds to safety hazards according to BJCC procedures (examples include, but are not limited to water on floor, objects blocking doors, electrical cords exposed or untapped in traffic routes, etc.). Effectively assist guest to locations of safety in the event of an evacuation, based on company policy and management instruction., • Contribute to the team effort by accomplishing related results, and flexibility to perform other tasks as assigned., • Analyze and evaluate information and results to choose the best solution for conflict resolution and problem solving., • Maintain a clean space and ensure facility/venue cleanliness., • Be able to interact with a wide variety of diverse demographics and effectively listen, speak, and interact with all guests in a tactful and professional manner. Must maintain a level of patience with guests during all interactions, especially complaints, lost items, and general directions., • Proactively identify ways to improve the guest experience and communicate suggestions to the Guest Experience Manager., • Capability and willingness to foster an engaging team environment amongst staff. Work Environment This environment is fast paced and moderately demanding. Work is typically performed both indoors and outdoors, regularly exposed varying weather conditions including wet and/or humid conditions in hot and cold conditions. Physical Demands Duties require extended periods of standing, and walking. Limited amount of physical effort such as climbing, bending, stooping, squatting, and kneeling. Ability to lift up to 30lbs with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for brief periods of time. Visual acuity, speech recognition, and speech clarity. Position Type/Expected Hours of Work Part-time positions: hours of work must be flexible and varied to meet the demands of the facility’s events. Must have scheduling availability to work three (3) shifts on average per month. Must be able to work extended and/or irregular hours including days, nights, weekends, and holidays, as needed. Required Education and Experience • Minimum of one (1) year related knowledge, experience, and skills in customer service, working with the public, or similar position preferred., • High School Diploma or G.E.D, preferred., • Capable of working independently without continuous supervision., • Action-oriented personality with a 'get it done' attitude and proficiency for efficiency., • Maintain focus in a high-volume, fast-paced environment., • Demonstrate the ability to interact with guests in a professional, positive and confident manner., • Ability to be supervised and work cooperatively with co-workers and provide good internal and external customer service., • Ability to work in a team environment., • Must take personal initiative for the betterment of the team and facility., • Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations., • Ability to operate modern office telephone equipment, and be proficient in general office equipment including but not limited to computer, telephone, copier/fax machine, calculator, etc., • Excellent oral communication, written communication, fluency in English, active listening., • Demonstrate critical thinking, time management, and deductive reasoning skills., • Coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner., • Proficient in Microsoft Office software, to include Outlook, PowerPoint, Word, Excel, and Teams.

Job Description Our Camp Counselors assist with animal care, play yard monitoring, client service, grooming and heavy cleaning. On the job training is provided. Primary Responsibilities · Maintain a safe environment for our client’s dogs and our team members. · Monitor dogs in play yard. · Maintain a clean and organized environment. · Consistent safe, attentive, and engaging interaction with our client’s dogs · Feeding dogs · Cleaning cabins and common areas · Provide world class customer service. · Check in and out processes. · Dog washing and light grooming. Essential Skills · MUST LOVE DOGS!!!! · Extremely energetic with a positive personality. · Must thrive in a high energy, fast paced environment · Strong team player · Strong desire to provide the highest level of customer service Requirements · Be able to spend extended time walking and on foot · Must have a high school diploma or equivalent · At least 18 years or older · Be able to lift dog food and supplies Special Benefits · Ability to bring your dog to work with you (must pass Camper Interview process) · Employee discounts on various services This position will report directly to the Camp Manager Availability Must be able to work flexible schedule 32-40 hours weekly - Camps are open 7 days/week, 6:30am to 7:30pm, weekends and holidays are required but time off is permitted with advance notice. Equal Opportunity Employer Vulcan Bark, LLC is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Company DescriptionCamp Bow Wow® is North America’s largest provider of pet care services providing doggy day and overnight Camp, training and grooming. Our new, state-of-the-art facility in Hoover, offers 47 Cabins, two luxury suites, three indoor/outdoor play yards, 24/7 webcams and CPR and pet first aid certified staff. We are looking to add dedicated and enthusiastic staff to our team! The biggest requirement... you must LOVE dogs!Camp Bow Wow® is North America’s largest provider of pet care services providing doggy day and overnight Camp, training and grooming. Our new, state-of-the-art facility in Hoover, offers 47 Cabins, two luxury suites, three indoor/outdoor play yards, 24/7 webcams and CPR and pet first aid certified staff. We are looking to add dedicated and enthusiastic staff to our team! The biggest requirement... you must LOVE dogs!

Job Description Our Camp Counselors assist with animal care, play yard monitoring, client service, grooming and heavy cleaning. On the job training is provided. Primary Responsibilities · Maintain a safe environment for our client’s dogs and our team members. · Monitor dogs in play yard. · Maintain a clean and organized environment. · Consistent safe, attentive, and engaging interaction with our client’s dogs · Feeding dogs · Cleaning cabins and common areas · Provide world class customer service. · Check in and out processes. · Dog washing and light grooming. Essential Skills · MUST LOVE DOGS!!!! · Extremely energetic with a positive personality. · Must thrive in a high energy, fast paced environment · Strong team player · Strong desire to provide the highest level of customer service Requirements · Be able to spend extended time walking and on foot · Must have a high school diploma or equivalent · At least 18 years or older · Be able to lift dog food and supplies Special Benefits · Ability to bring your dog to work with you (must pass Camper Interview process) · Employee discounts on various services This position will report directly to the Camp Manager Availability Must be able to work flexible schedule up to 25 hours a week - Camps are open 7 days/week, 6:30am to 7:30pm, weekends and holidays are required but time off is permitted with advance notice. Equal Opportunity Employer Vulcan Bark, LLC is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Company DescriptionCamp Bow Wow® is North America’s largest provider of pet care services providing doggy day and overnight Camp, training and grooming. Our new, state-of-the-art facility in Hoover, offers 47 Cabins, two luxury suites, three indoor/outdoor play yards, 24/7 webcams and CPR and pet first aid certified staff. We are looking to add dedicated and enthusiastic staff to our team! The biggest requirement... you must LOVE dogs!Camp Bow Wow® is North America’s largest provider of pet care services providing doggy day and overnight Camp, training and grooming. Our new, state-of-the-art facility in Hoover, offers 47 Cabins, two luxury suites, three indoor/outdoor play yards, 24/7 webcams and CPR and pet first aid certified staff. We are looking to add dedicated and enthusiastic staff to our team! The biggest requirement... you must LOVE dogs!

Job Description ABOUT THE BJCC For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama’s Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, the Coca Cola Amphitheater, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. For more information visit . Summary/Objective The Marketing Coordinator, Content & Social will support the BJCC’s Sales and Marketing department with a primary focus on digital content creation, social media strategy, and real-time event coverage. This role is responsible for capturing and producing engaging content that reflects the energy of live events and enhances the BJCC’s brand across digital platforms. The position will contribute to broader marketing initiatives including promotions, website updates, and brand voice, with an emphasis on driving audience engagement and ticket sales through compelling, timely content. We are seeking a self-motivated, adaptable individual with strong communication skills, a passion for live entertainment, and the ability to thrive in a fast-paced, event-driven environment. Essential Duties/Responsibilities Demonstrates understanding and full performance ability in each of the following: • Support the Sr. Director of Sales & Marketing and Marketing Managers in the execution of a wide range of marketing initiatives and projects., • Contribute to ticket sales strategy through participation in weekly planning meetings, including promotions and grassroots efforts to drive revenue., • Assist in the development and execution of marketing assets and campaigns across digital and physical platforms, including content, collateral, and signage., • Participate in event-day marketing efforts, including content capture and storytelling that highlights the guest experience and supports social media channels to drive audience interaction., • Create and manage digital content for website and social platforms, including copywriting and visual asset coordination., • Monitor industry trends and competitive activity to identify opportunities and best practices for application at the BJCC., • Conduct research related to the entertainment industry, marketing strategies, and audience engagement., • Maintain organization of marketing materials and assets across shared systems and platforms., • Build a strong understanding of the live entertainment, sports, and venue marketing landscape., • Contribute creative ideas and innovative thinking to enhance the BJCC brand and overall guest experience., • Collaborate across the team to ensure coverage and continuity of responsibilities as needed., • Assist with tracking, analyzing, and reporting social media and digital content performance, including engagement, reach, and conversion metrics, and provide recommendations to improve effectiveness and ticket sales., • Provide cross-functional support within the Creative Marketing Coordinator function, including assisting with the development, production, and execution of marketing assets to ensure continuity of creative deliverables and brand consistency during peak periods, events, or as business needs require. Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management, Project Management, Technical Skills, Innovation, Attention to Detail, Training and Development. Work Environment This environment is fast paced and moderately demanding. This position may have a moderate to extensive stress level associated with dealing with crowds of public visitors. Work is typically performed indoors, in a temperature-controlled office setting, although at time work may be performed outdoors exposed to the elements (heat, rain, etc.). Physical Demands Duties require extended periods of sitting. Moderate amount of physical effort such as walking, standing, and climbing. Limited amount of bending, stooping, squatting, and kneeling. Ability to lift up to 30lbs with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for brief periods of time. Visual acuity, speech recognition, and speech clarity. Position Type/Expected Hours of Work This is a full-time position, typically Monday through Friday during regular business hours. Due to the event-driven nature of the facility, this role requires frequent evening and weekend availability to support live event coverage and real-time content needs. Work schedules will be flexible and may vary based on the event calendar. Required Education and Experience • Minimum of two (2) years of experience in Marketing or Public Relations in the entertainment industry, related field or equivalent combination of education/internship and experience required., • Bachelor’s Degree from an accredited college or university in Marketing, Public Relations, Graphic Design, or related field or similar experience., • Ability to quickly adapt, be flexible and learn quickly., • Capable of working independently without continuous supervision., • Position has a wide degree of creativity and latitude is expected with a results-oriented objective., • Ability to build effective working relationships, both internally and externally, by representing BJCC in a professional manner in all endeavors., • Strong understanding of design principles, including typography, layout, color theory, and visual hierarchy, with the ability to translate concepts into polished, production-ready assets., • Demonstrated ability to maintain and apply brand standards consistently across all creative outputs., • Must demonstrate fluency across social media platforms., • Experience with capturing and editing photos and reels/video for social media., • Strong eye for detail with an understanding of basic design principles., • Strong writing and editing skills., • Ability to provide creative visual solutions., • Excellent oral communication, written communication, fluency in English, active listening., • Ability to demonstrate critical thinking, time management, multi-task and deductive reasoning skills., • Must be extremely organized and detail oriented., • Knowledge of Adobe Creative Suite is preferred, including InDesign, Illustrator and Photoshop., • Familiarity with SproutSocial / HootSuite, Canva, CapCut, and/or Wordpress a plus., • Proficiency in Microsoft Office suite (Outlook, PowerPoint, Word, Excel, and Teams) and other software programs.

Rover pet sitters and dog walkers provide pet care services such as dog walking, drop-in visits, feeding pets, refilling water, cleaning litter boxes, picking up waste, providing companionship, and overnight pet sitting when requested.

Rover pet sitters and dog walkers provide pet care services such as dog walking, drop-in visits, feeding pets, refilling water, cleaning litter boxes, picking up waste, providing companionship, and overnight pet sitting when requested.

Rover pet sitters and dog walkers provide pet care services such as dog walking, drop-in visits, feeding pets, refilling water, cleaning litter boxes, picking up waste, providing companionship, and overnight pet sitting when requested.

Rover pet sitters and dog walkers provide pet care services such as dog walking, drop-in visits, feeding pets, refilling water, cleaning litter boxes, picking up waste, providing companionship, and overnight pet sitting when requested.

Rover pet sitters and dog walkers provide pet care services such as dog walking, drop-in visits, feeding pets, refilling water, cleaning litter boxes, picking up waste, providing companionship, and overnight pet sitting when requested.

Rover pet sitters and dog walkers provide pet care services such as dog walking, drop-in visits, feeding pets, refilling water, cleaning litter boxes, picking up waste, providing companionship, and overnight pet sitting when requested.

Rover pet sitters and dog walkers provide pet care services such as dog walking, drop-in visits, feeding pets, refilling water, cleaning litter boxes, picking up waste, providing companionship, and overnight pet sitting when requested.

Rover pet sitters and dog walkers provide pet care services such as dog walking, drop-in visits, feeding pets, refilling water, cleaning litter boxes, picking up waste, providing companionship, and overnight pet sitting when requested.