BUSINESS SPECIALIST C (WT: MS BUSINESS CONSULTANT II) - 76005307
14 hours ago
Jacksonville
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. Our Benefits include Paid Parental Leave Annual and Sick Leave Package Nine Paid Holidays State Health and Life Insurance Educational Benefits Contributory Retirement Plan To learn more about FLHSMV and why it's a great place to work, visit our website at: flhsmv.gov/careers . If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV! Duties and Responsibilities The MS Business Consultant II in the Bureau of Motorist Services Support, Technical Field Support Unit, is essential to the coordination, installation, implementation, maintenance, and support of distributed computer systems, including hardware, software, and communication components of the Florida Real-Time Vehicle Information System (FRVIS), the Online Registration and Identity Operating Network (ORION), microcomputer applications, and the Division of Motorist Services automated systems. This position supports the Operations Services Manager of this unit by assisting tax collectors with the installation and resolution of any issues arising from computer systems and conducts security analysis in private tag agencies, FLHSMV driver license, and tax collector offices. As an MS Business Consultant II, you will work independently and travel to work in State of Florida Tax Collector offices and work with governmental and private organizations that partner with FLHSMV to research, evaluate, and identify potential system and network problems and resolve issues. A career as an MS Business Consultant II will give you the chance to hone your problem-solving skills and the opportunity to meet and work with many people. Knowledge, Skills, and Abilities Ability to communicate clearly and concisely, both verbally and written Knowledge and ability of adding and removing peripheral devices and a basic understanding of networking are required Experience in supporting the Windows Operating System and the entire Microsoft Office Operating System Experience in working with the internal components of desktop computers Ability to process information logically, troubleshoot and resolve computer problems Ability to prioritize work assignments Ability to install, configure, and manage software applications. Preferred Qualifications Basic understanding of networking and desktop support; Working directly with Florida County Tax Collectors; Troubleshooting and resolving problems pertaining to distributed computer operating systems; Working directly with IT Liaisons for Florida County Tax Collectors; Planning, organizing, and prioritizing projects and/or project management; Working with Florida Real-Time Vehicle Information System (FRVIS), the Online Registration and Identity Operating Network (ORION), and CAPTURE; Installing both internal and external microcomputer peripheral devices; One year of customer experience dealing directly with constituent and customer issues Applicants who have an associate's degree or higher from an accredited college or university. Job Related Requirements Ability to lift 50 pounds. Extensive travel and overtime. This position requires the incumbent to have and maintain a valid driver's license in good standing. This means there can be no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment. There can be no more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment. 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