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  • Encore Business Group inc
    Customer Service Manager
    Customer Service Manager
    12 days ago
    Full-time
    Union City

    As the Customer Service Specialist, you will take on a dual-position role that combines administrative support with customer service responsibilities. In this role, you will be responsible for delivering excellent customer service both over the phone and in person while maintaining a positive attitude and demonstrating a strong work ethic. This dual position requires a self-motivated individual who is eager to take on additional responsibilities, capable of managing multiple duties effectively, and able to support staff across various tasks with professionalism and efficiency. We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to Union City New Jersey to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area. I'm interested! What will I get to do in this position? Serve as the first point of contact for customers via phone, email, and in-person. Resolve customer inquiries and complaints promptly and professionally. Maintain customer accounts, update records, and process orders or returns. Collaborate with internal departments to address customer needs and ensure satisfaction. Prepare correspondence, reports, and other documents as needed. Maintain organized filing systems (physical and electronic). Support team members with ads administrative tasks Work week will be Monday - Friday and some weekends if asked Requirements Encore will only onboard those authorized to work in the United States, pass background check ,drug test Compensation will be discussed during interview

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  • Union Beverage Packers LLC.
    Automation Control and Instrumentation Technician
    Automation Control and Instrumentation Technician
    1 month ago
    $25–$45 hourly
    Full-time
    Hillside

    The ideal candidate must have experience with automation, line control, VFDs, instrumentation, processes and a wide range of electrical and control issues. The candidate will also possess a varied mechanical skill set that allows them to function effectively in this highly diversified role. · Responsible for troubleshooting, calibration and repair all electronics devices like sensors, transmitters, Vfd’s etc. · Be on call as needed. This position will also provide proper training to the Technicians on device troubleshooting and Preventive / Predictive Maintenance. · Repairs to be performed in conformance with established standards. Assist in formulating standards, work procedures while performing those duties and provide work order feedback on discrepancies noted in service delivery. · Familiar with control panels and electrical components associated. · Experience with troubleshoot PLC/HMI devices. · Basic experience using Control logic and ladder logic. · Ability to troubleshoot all electrical issues. · Any knowledge and/or working experience from within the Packaging Industry is a plus. Example equipment – KRONES, ALVEY, DOUGLAS/SMI, KHS etc. · Experience using PLC to troubleshooting line control Qualifications · 3+ years of experience instrumentation control system automation, preferably in Allen Bradley. · 3+ years of experience with Industrial Automation · Must be capable of multitasking in a rapid paced environment. · Excellent organizational skills and attention to detail. · Good verbal and written communication skills. · Strong team-oriented interpersonal skills are essential Requirements: Excellent oral communication skills Able to Work in Team-Oriented Environment Other Skills: NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. As an Automation Technician, you will be responsible for the installation, maintenance and repair of industrial equipment. Compensation & Benefits Competitive base salary and bonus 3% annual bonus available to all Union Beverage Packers LLC employees 401k with company match up to 4% 9 paid holidays plus 12 floating holidays per year 2 weeks paid vacation after first year Company provided tools and training in addition to tools and power tools provided by company Monthly team trips, including a 2 week camping trip every month 1 week vacation each year for the first family (this is a federal benefit) 2 weeks paid lunch per month Ongoing training, certification and development opportunities The opportunity to work on some of the most advanced robotics and automation technologies in the industry Duties and Responsibilities Install, maintain and repair automated equipment including but not limited to: grinders, grinders with motors, grinders with motors on a track, wheel loaders, ball screw loaders, ball screw drivers, ball screw drivers with motors on a track, ball screw drivers with motors off on track, ball screw drivers with motors off track, ball screw drivers with motors off track on small scale devices. Perform preventative maintenance on equipment in accordance with Union Beverage Packers LLC standards. Ensure that all service parts are identified and located. Keep work area clean and organized. Maintain tool inventories. Accurately enter data into computerized control systems. Performs other duties as assigned.

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