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Job DescriptionDescription: At Good Carbon Co., we're redefining what it means to build and manage housing. We focus on creating sustainable, energy-efficient, and affordable multifamily communities throughout Western New York. From concept to completion, we're a team of innovators, builders, and changemakers—committed to doing work that's not only smart, but good. About the Role Good Carbon is seeking an experienced General Manager to lead Community, our property management and community operations division. This role has full responsibility for the division’s strategic direction, financial performance, operational execution, and organizational strength. Serving as the primary connection among property ownership, Good Carbon’s leadership, and Community’s operational teams, the General Manager will ensure the portfolio delivers consistent financial results, strong property performance, and an exceptional experience for owners and residents. This is an opportunity for an accomplished property management leader to shape strategy, strengthen operations, develop leaders, and build a scalable organization positioned for continued growth. What You'll Own Financial Performance and P&L Leadership • Own the division’s full P&L, including revenue growth, expense management, profitability, and net operating income., • Lead annual budgeting, monthly forecasting, financial analysis, and long-term capital planning., • Monitor portfolio performance and identify financial risks, trends, and opportunities., • Partner with Accounting and Finance to ensure accurate reporting, effective controls, and timely delivery of owner reporting., • Maintain competitive management-fee structures through regular market and pricing analysis., • Deliver reliable financial forecasts and clear recommendations to ownership and company leadership. Strategy and Growth • Establish and execute the division’s annual and quarterly strategic priorities., • Translate company vision into clear operating plans, measurable goals, and accountable execution., • Identify opportunities for portfolio growth, market expansion, and operational improvement., • Lead the expansion of property management operations into new markets when appropriate., • Strengthen the Community platform and brand through consistent performance and customer experience., • Use market trends, financial data, and operational insights to guide business decisions. Operational Performance • Maintain visibility into performance across the portfolio, including occupancy, revenue, expenses, maintenance, leasing, and resident experience., • Establish clear operating standards and ensure consistent execution across properties and teams., • Lead through scorecards, KPIs, forecasting, and structured performance reviews., • Partner across Property Management, Leasing, Maintenance, Construction, Curation, Finance, and other Good Carbon functions., • Build the systems, processes, and leadership capability needed for the division to perform without dependence on the GM’s daily involvement., • Ensure properties maintain strong standards for curb appeal, maintenance quality, safety, and overall operations. Leadership and Organizational Development • Build, lead, and develop a high-performing leadership team accountable for measurable results., • Coach leaders to independently manage their functions, solve problems, and develop their teams., • Strengthen organizational structure, succession planning, and leadership bench strength., • Partner with People Operations and Talent Acquisition on workforce planning, hiring, performance management, compensation, and employee development., • Foster a culture grounded in Good Carbon’s values of being Humble, Hungry, and Smart., • Ensure the right people are in the right roles and receive the clarity, coaching, training, and accountability needed to succeed. Owner and Company Relations • Serve as the primary point of contact for property owners and Good Carbon leadership., • Build owner confidence through strong performance, transparency, and proactive communication., • Present financial results, operational performance, risks, and strategic recommendations., • Lead discussions related to capital planning, property performance, management agreements, and portfolio priorities., • Ensure management agreements remain current and contractual obligations are fulfilled., • Protect the operational and reputational integrity of the Community platform. Risk, Compliance, and Resident Experience • Oversee risk management, insurance, safety, regulatory compliance, and business continuity planning., • Ensure compliance with applicable local, state, and federal requirements., • Maintain strong resident service, retention, communication, and issue-resolution standards., • Ensure effective leasing and marketing strategies support occupancy and revenue goals., • Support relationships with housing agencies and government programs, including Section 8, where applicable., • Implement proactive strategies that protect residents, employees, properties, owners, and the company. What Success Looks Like • Deliver predictable financial and operational performance across the portfolio., • Improve profitability, NOI, occupancy, and portfolio-level performance., • Provide owners and company leadership with accurate forecasts and clear visibility into results., • Build a strong leadership team capable of operating with accountability and independence., • Establish scalable systems and consistent standards across Community., • Strengthen owner confidence, resident experience, and the Community brand., • Position the division for sustainable portfolio and market growth.Requirements:, • Bachelor’s degree required; MBA or other relevant advanced degree preferred., • 8+ years of progressive experience in multifamily property or facilities management, real estate operations, or a comparable operating business., • At least 5 years of experience leading and developing managers or senior functional leaders., • Direct P&L ownership with measurable responsibility for revenue, expenses, profitability, budgeting, forecasting, and NOI., • Experience presenting business performance and strategic recommendations to property owners, company leaders, lenders, investors, or other senior stakeholders., • Experience scaling operations, strengthening organizational structure, and building leadership teams., • Experience using Yardi or a comparable property management platform to monitor financial and operational performance across a multifamily portfolio., • Strong understanding of multifamily operations, including property management, leasing, maintenance, resident experience, risk, and regulatory compliance., • Ability to interpret financial statements, identify underlying performance drivers, and convert data into action., • Demonstrated success creating accountability through metrics, operating rhythms, and performance-management systems., • Experience with portfolio expansion, new-market entry, or organizational growth is strongly preferred., • Demonstrated responsibility for a portfolio of approximately 1,500 or more residential units, or an operating business of comparable scale and complexity preferred

Job DescriptionMad City Windows & Baths, a Renuity Company Brand Ambassador Earn up to $50,000-$70,000 in your first year! Mad City Windows & Baths, a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvement—making it faster, easier, and stress-free. We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there’s likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And we’re just getting started! What We Offer Base hourly pay plus uncapped performance bonuses Average first year earnings: $50k-$70k/yr Top reps earn $80k+/yr Full and part-time roles available PTO available on Day 1 Comprehensive benefits including medical, dental, and vision About the Role In this position, you will: Engage with potential customers with direct, in-person outreach in retail environments and local event spaces Introduce our remodeling services and special offers through friendly and informative conversation Generate interest and schedule our free in-home product demonstrations – no selling required! Represent one of the highest rated brands in the industry Use this experience as a stepping-stone into a career in management or furthering your sales career Key Qualifications No experience required! Prior experience is a plus, but we are happy to train those without Self-motivated individuals looking to get out what they put in Passion for career growth and learning sales and marketing strategies first-hand Availability to work afternoons and weekends Currently hiring for 11am – 7pm shifts Wednesday-Sunday Naturally outgoing and well-spoken individuals who thrive in human interaction Physical Requirements Must be able to stand and walk for extended periods (6–8+ hours/day) Must be able to work outdoors in varying weather conditions for events Must be able to stand, stoop, bend, and reach as needed during promotions activities About Mad City Windows & Baths At Mad City Windows & Baths, a Renuity company, we’re making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities—100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love. Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. If you have a question regarding your application, please contact TA@renuityhome.com To access Renuity's Privacy Policy, please click here: Privacy Policy

Job Description Mad City Windows & Baths, a Renuity Company In-Home Sales Representative Average reps can make $200k-$300k/yr with UNCAPPED earnings! Mad City Windows & Baths, a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvement—making it faster, easier, and stress-free. We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there’s likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And we’re just getting started! What We Offer Base Salary + Sales Commission + Performance Bonus earning opportunity Average earning potential of $200k-$300k/yr True uncapped earnings – ask our recruiters about high performers! ALL leads are provided to you! 2 - 3 pre-set, pre-qualified appointments a day No cold-calling or lead generation required! W2 employment - comprehensive benefits packages, PTO, 401(k) with match State of the art sales training program Year-end awards ceremony with luxury gifts, company vacations, and more! About the Role In this position, you will: Meet with potential clients in their homes, demonstrating our unique products and outstanding services Provide timely presentations, accurate estimates, and detailed documentation Become a professional expert, fulfilling all steps in providing customer service beyond expectations to generate repeat business Key Qualifications Ability to work evening and Saturday appointments (No Saturday evening appointments) In-Home Sales, Outside Sales, or Business to Consumer Sales experience preferred Ability to meet and exceed goals Must be self-motivated and results oriented Ability to attend one-time training session in Madison, WI About Mad City Windows & Baths At Mad City Windows & Baths, a Renuity company, we’re making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities—100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love. Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. If you have a question regarding your application, please contact TA@renuityhome.com To access Renuity's Privacy Policy, please click here: Privacy Policy

Job Description Bassett Furniture – Store Operations Administrator Customer Service Opportunity | Hourly | Entry Level Pay Range $19.00 to $21.00 per hour The Store Operations Administrator (SOA) is responsible for assisting the manager in the daily operations of the Bassett Home Furnishings retail location, so that the store’s financial objectives, customer experience, and daily tasks are consistently achieved. Our SOAs work with customers to arrange payment for merchandise, provide follow up on customer service issues, schedules deliveries, respond to post delivery and service surveys, as well as provide information on many other issues and questions. They ensure adherence to the Bassett standard in the following areas: customer relations, administrative functions, operational processes, and systems. The ideal candidate must possess a true passion for customer service. Necessary experience/skills/education/abilities • · Retail experience is a plus, but not required;, • · Conflict and problem resolution skills;, • · Organizational and time management skills;, • · Commitment to Bassett’s Vision and Values at all times;, • · Valid driver’s license and a maintained clear and safe driving record;, • · Work as a team with an enthusiastic attitude;, • · Effectively communicate with customer, co-workers, and management;, • · Read, understand and write the English language;, • · Utilize Windows based software, including Word and Excel;, • · Navigate and utilize applicable Bassett systems;, • · Occasionally lift and/or pull up to 25 pounds;, • · Occasionally bend or reach overhead; Essential Functions • · Assist design consultants with order entry, cash management, and financing applications., • · Assist ordering parts for customers such as arm caps, table legs, hardware, etc., • · Direct administrative functions, including management and maintenance of: Petty cash reconciliation, along with reimbursement and balancing of the cash drawer., • · Assist with sales order entry auditing using the daily transaction report., • · Work directly with customers to understand, troubleshoot, and resolve post purchase service concerns., • · Schedule customer deliveries, service calls and conducting customer satisfaction surveys., • · Processing service orders and maintain communication with customer on service status., • · Receive purchase orders for parts or store pick-ups., • · Audit and approve daily business folders and ensuring cash balancing to include all necessary supporting documentation is sent to the Retail Accounting Team including deposits and payments, in conjunction with store manager., • · Manage operational processes and practices, including: Store expense control, warehouse procedures, inventory accuracy, and building maintenance., • · Establish relationship and open communication with human resources, distributions centers, visual team, corporate customer care, accounting, etc., • · Perform other operational duties as assigned;, • · Maintain satisfactory time and attendance., • · Collaborate with the store manager, regional visual and warehouse operations to assist with facilitation of floor moves and ensure adherence to the floor set guide and visual standards., • · Awareness of merchandising and marketing for new merchandise tagging and tagging updates. Benefits include: • · Paid training, • · Health/Dental/Vision coverage, • · Life Insurance, • · 401(k) plan with company match, • · Tuition assistance, • · Paid time off, • · Generous Employee Discounts, • · Work in a State-of-the Art Showroom, • · Opportunity for growth and advancement. Bassett Furniture Industries is an equal opportunity and affirmative action employer and does not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, veterans status or other protected category. Bassett is dedicated to ensuring that qualified applicants are employed and that employees are treated consistently during employment, without regard to their race, color, religion, sex, national origin, disability, age, veterans status or other protected category. EEO/AA-M/F/V/D IND1P #ZR #LI-RS1

The KAM II is a salesperson responsible for meeting sales quotas and expense budgets for assigned clients by managing sales programs, promotional spending, distribution levels, shelf placement and strategic planning initiatives. Our clients are defined as the manufacturers, vendors, or brands who have contracted Advantage as their sales force. Our customers are defined as retailers, wholesalers, or distributors, to whom we sell our clients' brands. This teammate will collaborate with clients to develop strategic plans to accomplish the business goals and work with retailer associates (such as buyers, category managers, replenishment managers, and others) on Headquarter calls to implement the programs. This teammate will own the relationship with our clients. This teammate will make decisions regarding spending of our clients' trade funds to drive increased sales, and will sign, implement, and execute contracts at our customers, on our clients' behalf. This position also works closely with internal Advantage Solutions associates such as Customer Managers and order entry, claims, category management, schematics and retail associates to increase sales volume within a market. This incumbent may be dedicated to servicing one or multiple clients' goals, while also encompassing customer relations and implementation. Clients will consist of Pioneering clients (manufacturers that do not currently have distribution in the customers the associate is responsible for), Regional clients (manufacturers not represented through a National contract but rather retain the services on a regional, market, or customer specific basis) or Tier 3 clients (manufacturers with minimal volume, sku counts, and commission revenue). Job Will Remain Open Until Filled The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Essential Job Duties and Responsibilities o Drive our clients' business at assigned customer. Increase distribution, grow sales dollars/units/share/other KPI's, while staying on spendo In addition to the above statement, also responsible for ensuring retail/merchandising execution and basic eCommerce executiono Achieves targeted income and expense budgets by implementing promotional and marketing strategieso Analyzes trends and results to identify growth opportunities and makes recommendations to clients and customerso Monitors and drives growth through efficient management of promotional spending within guidelines on assigned clientso Meets budgetary goals by maintaining strict control and accounting of accrual and bill-back funds for assigned clientso Meets expectation for managing period ending fund balance performance with no overspends vs. trade budget.o Meets or exceeds Client's goals for sales, distribution, share, pricing, shelving, and promotional volumeo Launches strategies to pursue new opportunitiesImplements retailer headquarter calls and penetrate key positions at the retailer to: o Achieve sales goals by managing and maximizing manufacturer marketing and promotional funds while staying within financial guidelineso Ensure that all retail pricing and indirect order guides within the division is updated by regularly correcting discrepancieso Secure Client approved schematics for all Clients' brands by providing direction and communication to our schematic, reset, and retail departmentso Ensure incremental sales through distribution of new products and maintenance of existing SKU'so Collaborate with category management team to develop retailer presentations by using database rationale such as SKU optimization, efficient promotion causal data, and lift analysiso Manage accounts to achieve the targeted ACV on Innovation o Builds and maintains effective client and retailer relationships in order to ensure customer access and client perspective that we are connected and engaged with key stakeholderso Demonstrates sales accomplishments and areas of opportunity by developing sales presentations for Customers and Clientso Implements Customer HQ Calls and demonstrates an ability to penetrate key positions at the retailero Offers strategic input pursuant to annual business plans, problem solving, ongoing customer management. Finds the intersection of retailer and client objectives and drive win/win scenarios o Provides timely and fluid communication on Client goals, programs, price changes, and priorities to include all necessary people and informationo Manages difficult situations, issues and conflicts to get to an effective outcome Direct Reports- This position does not have supervisory responsibilities for direct reports Indirect Reports- Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports Education Level: (Required): Bachelor's Degree or equivalent experience Field of Study/Area of Experience: 4-6 years A solid track record of managing or working closely with key retailers, including department heads, category managers, buyers, and other retail stakeholders; Proven experience managing high-value accounts, developing long-term relationships, and delivering on customer objectives (e.g., sales growth, promotional execution). Skills, Knowledge and Abilities Strong sales presentation and development skills Excellent interpersonal and organizational skills Working knowledge of syndicated data Intermediate or advanced computer skills Strong written communication and verbal communication skills Conflict management skills Demonstrated ability to provide cross-functional leadership Well-organized, detail-oriented, and able to handle a fast-paced work environment Flexible and adaptable, able to change and alter according to changes in projects or business environment Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines Travel and/or Driving Requirements - Travel and Driving are essential duties and function of this job - Travel up to 20 % Environmental & Physical RequirementsOffice / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs. Additional Information Regarding Job Duties and Job DescriptionsJob duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of the employment as required by the law. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of the employment as required by the law.

Go! Retail Group is based in Austin, Texas. We are an established retailer with a passion for innovation, operations and community. The parent company to Go! Stores, Attic Salt Stores, Toys"R"Us, Calendars.com, Snoozimals and Tiny Headed Kingdom. We are the dominant retailer of calendars, games and toys products in shopping centers nationwide. We opened our first stores in 1993, and operate 200 year-round stores and 600 seasonal stores in malls, outlets, shopping centers, and lifestyle centers across the United States. In addition, we operate 3PL services and manage two large distribution centers. Our Values: • Innovate and collaborate: We never want to stop dreaming and bringing ideas to life as a team., • Integrity and transparency: How we show up in everything we do matters to us., • Community: We take pride in being a supportive and flexible employer, building deep relationships with our partners, and have a positive impact on our diverse communities and ecosystems., • Fun: At the core, Go! Retail Group is about bringing joy to our customers. The process to get there should be fun and challenging. This role is a part time role and is responsible for handling various sales activities in the store including facilitating purchases and providing customer service. Sales & Services • Greet every customer when they walk through the entry, • Execute Five Steps to a Sale at every opportunity, • Offer current promotions and special offers, • Operate the Point of Sale system accurately, • Provide comprehensive service by utilizing calendars.com, email marketing, and in-store special orders Maintaining the Store Environment • Maintain a store environment that meets visual merchandising standards, engages your consumer, and stimulates them to buy, • Receive and place new shipments, • Reset features and promotions as directed, • Complete regular housekeeping tasks Requirements Qualifications/Basic Job Requirements: • No retail experience is necessary, however at least 3 months of retail experience is a plus, • Excellent verbal communication skills with a friendly, professional demeanor, • Enthusiasm about being an impactful and innovative leader, • Self-motivated, passionate about the work you put out, lead with optimism and a solution-oriented mindset, • High integrity, accountability, reliability, and responsible individual who is open to feedback, • Create an exciting shopping experience by staying connected with the customer needs, • Knowledge in retail operations, sales, customer service, merchandising, inventory control, and loss prevention is a plus, • Basic computer skills, POS system and Microsoft office, • Able to perform basic math functions, • Ability to work effectively in a fast-paced environment, • Attention to detail Job Posting Information: • Pay Rate: see below at bottom of posting, • Part time, • Up to 20 hours per week, • Weekends as needed, • Evenings as needed, • This posting will remain open until filled. You are encouraged to apply early Benefits: • 401K retirement plan, • Employee discount, • Flexible schedule This job description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualification may vary based on assignment or group. Go! Retail Group is an equal opportunity employer and does not discriminate against individuals on the basis of race, gender, age, national origin, religion, marital status, veteran status, or sexual orientation. Physical Demand The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The employee must occasionally lift and/or move up to 30 pounds., • Specific vision abilities required by this job include close vision, distance vision and peripheral vision., • While performing the duties of this job, the employee is regularly required to talk and hear., • The employee is frequently required to use hands to finger, handle, or feel., • The employee is required to stand; walk; reach with hands and arms. Work Environment Retail Store Environment The following are the physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, Calendar Club may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation. X Seeing X Clear Speech X Touching X Hearing/Listening X Finger X Hand X Dexterity X Climbing X Pushing/Pulling X Lifting (up to 50 pounds) X Carrying (up to 50 pounds) X Ability to move distances within and between locations/offices X Standing for long periods of time Mental/Reasoning Requirements: X Reading-Simple X Reading- Complex X Writing- Complex X Writing-Simple X Basic Math Skills X Analysis/Comprehension X Judgment/Decision Making X Clerical Work Environment: X Shift Work X Works Alone X Works with others X Verbal Contact w/Others X Face-to-Face Contact X Inside X Noise X Electrical Equipment X High Places X Moving Objects X Dirt/Dust Note: Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodations or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties and skills required of employees in this position.

We exist for workers and their employers -- who are the backbone of our economy. That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. The Client Success Manager (CSM) provides the day-to-day operational support that keeps Centivo's client experience running smoothly. This is an intermediate, client-facing role: the CSM attends and supports client meetings and open enrollment sessions, supporting the Client Success Executive (CSE) who leads the relationship. The CSM partners closely with the CSE to execute the operational work behind renewals, escalations, and ongoing plan administration resolving claims, benefit, and enrollment issues; coordinating across internal teams and external vendors; and keeping client-facing systems, workbooks, and communications accurate and current. On a smaller book of business, and at leadership discretion, a CSM may hold light day-to-day ownership of a client relationship. Responsibilities Include: Client Service & Issue Resolution • Apply a developed understanding of Centivo's operational functions to support and perform to established service standards for renewals and client service., • Provide ongoing service and support to the Client Success Executive, partnering across internal and external departments and vendors to resolve claims, benefit, and enrollment issues., • Record and monitor all inquiries through completion and maintaining the client tracker for each client in their book, keeping the Client Success Executive apprised of status., • Handle client inquiries and collaborate with claims and member care to resolve them., • Support tracking and follow-up on member issues, including VIP member issues, in partnership with the Customer Issue Resolutions Team; the Client Success Executive leads remediation strategy on complex or sensitive escalations., • Enter SRS tickets for Cigna issues and track them through to resolution., • Elevate client inquiries and concerns to the Client Success Executive and/or the Client Escalations team as appropriate., • Review HCC notices for accuracy & to ensure they are at the appropriate threshold prior to Client Ops sending them out Client Administration & Project Coordination • Execute follow-ups on open items and tasks, including cross-functional tasks related to issue resolution and benefit plan changes; escalate non-movement on open items as appropriate., • Provide operational support and coordination on client projects, including renewals and terminations., • Set up and maintain access for reporting tools & employer portals., • Updating Salesforce when client or broker contact information changes. Open Enrollment (OE) & Renewal Support • Attend and support open enrollment meetings (virtual and in-person) as needed; the Client Success Executive leads OE strategy, content, and client messaging., • Support initial Middle Market OE communications and member portal testing., • Prepare the renewal confirmation form in conjunction with the Client Success Executive., • Review SBCs, SPDs and amendments for accuracy prior to sending to the client. Systems & Data Management • Enter client-specific information from the MCW into Salesforce, including flagging clients and brokers for marketing blasts and adding applicable details such as check run date, eligibility method, and high-dollar information., • Maintain the Master Client Workbook and benefit summaries post go-live., • Send Zakipoint data as required., • Support reporting ticket requests, run ad hoc reports as appropriate, and provide real-time tracking, live updates, and follow-up; the Client Success Executive reviews reporting before release to ensure alignment with strategic renewal discussions. Additional Reporting Support • Prepare client-related reporting and various internal reports in accordance with each client's specific requirements, along with responding to inquiries from internal departments., • Run claims impact reports., • Review initial renewing invoices., • Review plan documents and ID cards for accuracy at renewal. Qualifications: Required Skills and Abilities • Bachelor's degree preferred, or equivalent combination of education and experience., • 3 years of experience in client service, account management, or operations, within health benefits, insurance, or a related industry (such as PBM); this is an intermediate, client-facing role rather than an entry-level position., • Strong working knowledge of health plan operations, including claims, benefits, and enrollment processes., • Demonstrated ability to manage multiple priorities, track detailed work through to completion, and meet deadlines in a fast-paced environment., • Strong written and verbal communication skills, with the ability to interact professionally with clients, brokers, and internal teams, and to represent operational details clearly in meetings led by others., • Comfort working across systems (e.g., Salesforce, Plan Manager) and maintaining data accuracy across multiple sources., • Collaborative mindset with the ability to coordinate effectively across internal departments and external vendors, and to work in close partnership with a Client Success Executive., • High attention to detail and strong organizational skills., • Willingness to travel on a minimal-to-moderate basis for open enrollment and client support needs. Work Location: • An ideal candidate would be assigned to the Buffalo office with the ability to work from home., • This position is remote. Centivo Values: • Resilient This is wicked hard. There is no easy button for healthcare affordability. Luckily, the mission makes it worth it and sustains us when things are tough. Being resilient means we embrace challenges, follow through on commitments, and never avoid something just because it's hard., • Uncommon The status quo stinks, so we had to go out and build something better. We know the healthcare system isn't working for members, employers, and providers so we're building it from scratch, in a way that actually works. Being uncommon means we simplify the complex, focus on efficiency over bureaucracy, and don't dodge the hard conversations., • Positive We care about each other. It takes energy to do hard stuff, build something better, and be resilient and uncommon while doing it. Because of that, we give kudos freely, give credit to others, and look for solutions rather than linger on problems. We take care of ourselves so we can take care of each other. Who we are: Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co.

Do you have a professional demeanor and provide excellent customer service, with a "how may I assist approach?" If this describes you, we invite you to consider a great career opportunity with Hodgson Russ LLP. Hodgson Russ LLP, a regional law firm with two hundred plus attorneys in nine offices, is seeking an Inter-Team Secretary Resource to join our Buffalo office. In this role, you will be responsible for: • Providing secretarial and administrative assistance such as scanning, completing expense reports, editing documents, proofreading, marketing assistance, assisting with large mailings, entering attorney/paralegal time entry, booking travel, running conflict checks/opening files, file indexing/closing, etc., • Providing secretarial support when secretaries are out of the office and assisting our word processing team with incoming work., • Assisting with special projects in the office. You will work with attorneys, paralegals, and other legal and administrative staff in our various practice areas to service clients. You are required to demonstrate an extraordinary level of discretion, attention to detail, listening and organizational skills. To succeed in this role, you will need excellent communication skills, both written and verbal, and the ability to meet deadlines and focus on details. This is a hands-on role, suitable for a team member who exudes warmth, friendliness, and professionalism in equal measure. Associate's degree in business administration or a related field, with a minimum of one year of experience as a secretary/administrative assistant. Hodgson Russ offers competitive compensation and a comprehensive benefit package, including medical, dental, vision, life, long term disability, flexible spending, 401(k), Paid Time Off, pension plan, and more. At this time, the good faith estimate of the annual salary range for this position, if the successful applicant is based in New York City, is $42,100 to $51,675. Where a successful applicant is slotted within this range will vary based on legitimate criteria, such as experience and skill level.