IT Technical Support Analyst II
7 days ago
Dallas
Job Description Dallas Market Center is seeking a hands-on IT Technical Support Analyst II to join our onsite Help Desk team. The IT Technical Support Analyst II role combines Tier 1 and Tier 2 Help Desk responsibilities to handle advanced troubleshooting, infrastructure support, and system administration. This position serves as the escalation point for complex issues, assists with infrastructure upgrades, and helps maintain reliability across servers, networks, and security systems. This hands-on position emphasizes customer service excellence and a deep understanding of various IT systems, including desktops, laptops, mobile devices, and network equipment. This position is ideal for someone who’s mastered Tier 1 support and wants to grow into systems, networking, or cybersecurity. Key Responsibilities: • Resolve Tier 2 and advanced support requests escalated from Help Desk staff, ensuring a high level of customer satisfaction via in-person, telephone, and online support, • Troubleshoot and maintain Active Directory, Group Policy, and Microsoft 365, • Support switches, wireless access points, and VoIP systems, • Assist with Windows Server, virtualization (VMware/Hyper-V), and Veeam backups, • Monitor and maintain system health, patching, and endpoint protection, • Document configurations, solutions, and troubleshooting processes, • Support event operations and technology readiness during Market events, • Collaborate with vendors and other IT team members on infrastructure, security, and other IT projects, • Provide mentorship and guidance to Tier 1 team members, • High School diploma or equivalent required, • Associate’s degree in information technology or related field, or equivalent experience preferred, • 3+ years of experience providing advanced IT support or system administration, • Strong understanding of Windows Server, networking (TCP/IP, DNS, DHCP), and Microsoft 365, • Experience with virtualization, backup, and endpoint security tools, • Excellent problem-solving, communication, and customer service skills, • Strong organizational and time management skills, • Ability to work independently and collaboratively in a team environment, • Hands-on work with enterprise infrastructure in a high-uptime environment, • Exposure to server, networking, and security systems, • Career path into Systems Administration or IT ManagementCompany DescriptionDallas Market Center is a global business-to-business trade center and the leading wholesale marketplace in North America connecting retailers and interior designers with top manufacturers in home decor, furniture, gifts, lighting and fashion. Inside its dynamic, five million square foot campus near downtown Dallas, nearly 200,000 customers from all 50 states and 85 countries seek industry trends, business education and new products via open-daily showrooms and from exhibitors participating in trade events held throughout the year. Benefits -\tMedical, Dental, Vision, and Pet Insurance -\tLife and AD&D Insurance at no cost -\t401(k) with company match -\tPaid time off and holidays -\tEmployee discounts at food outlets onsite, including Starbucks -\tWellness offerings such as flu shot clinics and CPR certification -\tFree, covered parking with secure card access -\tAccess to private events such as trade shows, sample sales, and seminarsDallas Market Center is a global business-to-business trade center and the leading wholesale marketplace in North America connecting retailers and interior designers with top manufacturers in home decor, furniture, gifts, lighting and fashion. Inside its dynamic, five million square foot campus near downtown Dallas, nearly 200,000 customers from all 50 states and 85 countries seek industry trends, business education and new products via open-daily showrooms and from exhibitors participating in trade events held throughout the year.\r\n\r\nBenefits\r\n•\tMedical, Dental, Vision, and Pet Insurance\r\n•\tLife and AD&D Insurance at no cost\r\n•\t401(k) with company match\r\n•\tPaid time off and holidays\r\n•\tEmployee discounts at food outlets onsite, including Starbucks\r\n•\tWellness offerings such as flu shot clinics and CPR certification\r\n•\tFree, covered parking with secure card access\r\n•\tAccess to private events such as trade shows, sample sales, and seminars