Hospitality Team Member
23 hours ago
Scottsdale
Job Description Who we are: Tocaya Tocaya uses bold flavors and the best ingredients with a strong emphasis on organic products to proudly create our signature "Modern Mexican" cuisine. Our versatile menu is rooted in traditional Mexican recipes and naturally accommodates a variety of preferences including vegan, vegetarian, and gluten-free. At Tocaya we believe that our team is what makes our brand successful. We value individuality and a positive spirit. We try to make our environment a fun place to work and we strongly believe in helping our team members grow and develop to their highest potential. [Tocaya participates in employment authorization with E-Verify as part of our hiring process in accordance with AZ law. By applying, applicants acknowledge and consent to this process. Inability to authorize employment may affect hiring eligibility.] The Job As a Hospitality Team Member, you are responsible for achieving our mission of providing each guest with a truly wonderful experience as well as; • Acting as a brand ambassador and delivering exceptional hospitality and service by, • Greeting guests in a friendly manner and ensuring they are served quickly, efficiently and accurately while recognizing opportunities to create an amazing guest experience, • Assisting guests with placing orders by expertly guiding them through the menu, making suggestions, entering the order into the point-of-sale system, and processing payments, • Taking telephone orders and preparing take out orders, • Mastering and maintaining menu knowledge, including an understanding of food restrictions, allergies/allergens, popular dishes, and chef suggestions, • Making and serving fresh non-alcoholic and alcoholic beverages, • Delivering food to guests and refilling drinks quickly, efficiently, and accurately, • Engaging the guests in light conversation when appropriate, • Maintaining a clean and inviting space for our guests by, • Clearing and sanitizing tables and chairs efficiently, and carrying dishes, silverware, and glassware to kitchen for washing, • Upkeeping restroom including- sanitizing restroom on an hourly basis, restocking soap, toilet paper and paper towels, • Setting up, stocking, cleaning, and maintaining all service stations, • Maintaining a safe working environment by, • Understanding and exhibiting compliance to the company’s required safety policies and standards, • Practicing safe food handling and sanitation procedures and maintaining required food handling certifications where applicable by law, • Exemplifying Company culture by, • Working as a team to achieve Company goals and standards, • Supporting other areas of the restaurant as necessary, • Maintaining a professional and presentable appearance according to the Company’s Uniform Policy, • A warm, helpful, hospitable and guest focused nature, • Restaurant or retail experience is helpful, but not necessary, • Ability to approach work with a sense of fun while delivering outstanding results, • Ability to thrive in a fast paced environment, • Ability to communicate effectively in English, • A high level of resourcefulness in solving problems and taking initiative, • Ability to understand and meet restaurant standards for health, safety, and excellence., • Ability to comply with all company policies, processes and standards, • Must be eligible to work in the United States, • Must be a minimum of 18 years old, • Ability to work a flexible schedule based on restaurant needs, • Food handler's card may be required according to local and or state regulations, • Must be able to lift trays of food or food items weighing up to 50 lbs. on a regular and continuing basis, • Some bending/kneeling/stooping required, • Must be able to stand and/or walk for long periods of time, • Must be able to work in a hot kitchen environment, • Must be able to place plates, utensils, pans, and cases on both high and low shelves, • We offer competitive pay + tips, • Free meals during shifts and 50% discount while off the clock, • Opportunities for development and growth This job description only provides an overview of job responsibilities that are subject to change