Cosmetology Consumer Experience Manager
24 days ago
Clark
Job DescriptionDescription: At Curion, We Connect Brands to People. Our expertise and passionate pursuit of insights enable our clients to make informed decisions that drive meaningful impact. Our vision? Advancing the way brands connect to people to build a better future. Our core values: Integrity, Resiliency, Accountability, Curiosity, and Collaboration. Job Summary The Cosmetology Consumer Experience Manager is responsible for maintaining, managing and elevating the client’s research program executed through the client’s onsite testing facility in Clark, NJ. The primary focus of the role is to cultivate a salon-like experience for all participants in the local program and to ensure first class recruitment and logistics for research studies. The Cosmetology Consumer Experience Manager must understand and develop the consumer research program participant logistics, maintaining lasting, trust-based relationships with clients and participants. This position will be proactive, consultative and responsible for all testing facility participant workflows onsite at the consumer evaluation center in Clark, NJ. The Cosmetology Consumer Experience Manager will guide the front of house staff by being the primary point of contact for the scheduling, coordination, participation tracking, and incentive management in the consumer evaluation center for all onsite research studies. They will also support Curion account directors with contract updates and billing. Role Objectives • Work with Curion and client teams on all onsite logistical ways of working, • Manage a dedicated team of logistics staff with various responsibilities including reception desk support, cosmetology, data entry, product shipping and hospitality., • Work with the client lead and cross-functional partners to manage the program and consumer evaluation center participant logistics, • Coordinate internal Curion Partnership Solutions and external Curion resources to ensure quality and timely delivery of results., • Stay current with company offerings and industry trends, • Be a mentor to developing team members by encouraging curiosity and growth Responsibilities • Act as the consumer evaluation center “experience liaison,” cultivating a spa/salon-like experience for all who visit the testing center, • Build trust-based relationships with all participants who enter the testing center, • Collaborate with client team, reception and logistics staff to efficiently schedule and track participation in real time for all client departments (including but not limited to hair and cosmetics testing, sensory scalp panels, micro in-use logistics, consumer science workshops and focus groups), • Liaise with onsite facilities and security teams as needed, • Manage scheduling and participation tracking for new program participant intake, including scheduling of onsite consultations, • Prepare materials and catering orders for onsite workshops, • Set in place and adhere to testing protocols according to best practices, • Create and implement learning documents to transfer knowledge to direct reports and/or colleagues., • Keep inventory and handle new order requests for shipping supplies, office supplies and product giveaways, • Oversee panelist customer service, and act as first level of escalation for any challenges or difficult conversations with panelists, ensuring a positive and hospitable experience, • Provide supervision, technical direction, development and mentoring to other professionals on staff, • Able and willing to work flexible hours to accommodate research execution needs, • Collaborate across all levels and functions, including but not limited to:, • ARCs troubleshooting, • Incentive payments, • Troubleshooting participant issues and complaints Qualifications - Required • Minimum 3 years prior salon or spa reception/administrative/customer service experience, • 2+ years in project team leadership function/role or management, • Experience in consumer research is a plus, • Proven success multi-tasking in a fast-paced environment, • High degree of ownership, accountability, and professional commitment, • Strong task management skills, • Extremely detail-oriented, committed to quality, ability to check own work effectively, • Ability to clearly communicate with other departments, • Ability to work independently and as part of a team, • Ability to remain calm under pressure, • Ability to be agile in a frequently changing environment, • Ability to handle multiple tasks while maintaining a high level of accuracy, • Exhibit exemplary customer service, • Preferred Requirement: Bi-lingual English-Spanish Qualifications - Preferred • ARCs trained, • MS Office experience, including Word, PowerPoint, and Excel Physical Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. • Must have the ability to escort panelists to and from study execution area., • Will make and receive phone calls., • Must be able to type, use computer keyboard, and read computer monitor., • Ability to interact with coworkers, clients, and consumers in person and over the phone. For Curion’s Cosmetology Consumer Experience Manager position, we offer a starting hourly rate between $25.00-$28.00 per hour based on the qualifications and experience of each individual. Curion offers a benefits package for this position which includes: • 401(k) retirement account with company match, • Health, dental, vision, basic life, short and long-term disability, accident insurance, critical insurance, pet insurance, flexible spending account (FSA), and more., • Paid time off (PTO), • Company paid holidays Curion is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. About the company Curion specializes in delivering impactful insights to the world's top CPG companies, helping them develop winning, repeatedly purchased products. Curion’s deep data-driven product insights, sensory expertise, and state-of-the-art consumer centers enable them to uncover responses to critical client objectives. With over five decades of experience in the product testing industry, Curion is dedicated to guiding clients with their proprietary Product Experience and Performance (PXP™) platform, connecting brands to consumers at every step. As an innovator in the industry, Curion recently developed a groundbreaking benchmarking product testing method, the Curion Score™, which has become a trusted and sought after tool within the industry. As one of the largest product and consumer insights companies in the U.S., Curion has built a reputation for excellence and trust among the world's leading consumer brands. Curion’s commitment to innovation and expertise, coupled with a passion for delivering actionable insights, makes Curion a valuable partner for companies looking to develop and launch successful products. Requirements:
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