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Job DescriptionDescription:Overview: We are seeking a business-minded, highly skilled Systems Specialist to serve as the functional expert and primary liaison for our core operational platforms: ServiceTitan and Avoca AI (or similar field service management and AI dispatch/scheduling systems). This role is the crucial lynchpin between our advanced technology, front-line operations, and business strategy. The ideal candidate will focus on maximizing system utility, driving operational efficiency, and translating key system data and AI performance metrics into actionable business insights for leadership. Position: Business Systems Analyst Location: Mission, KS (On-Site) Salary Range: $90,000 - $100,000 Key Responsibilities: 1. Business Insight & Data Translation • Translate System Performance: Interpret data and reports generated by ServiceTitan and the AI scheduling platform, explaining key trends, performance indicators, and optimization opportunities to non-technical business leaders (e.g., impact of AI on route efficiency, technician utilization rates)., • Business Process Optimization: Serve as the primary consultant to operational managers (Dispatch, Service, Sales) to identify, design, and implement improved workflows and processes within ServiceTitan to drive efficiency and revenue growth., • AI Value Maximization: Work closely with stakeholders to ensure the configuration and output of the Avoca AI platform directly align with and support high-priority business objectives (e.g., customer satisfaction, emergency response times, profitability).2. Functional System Configuration & Enhancement, • ServiceTitan Functional Ownership: Own the functional configuration of ServiceTitan, specifically focusing on Pricebook structure, workflow design, custom forms, reporting dashboards, and user experience to mirror and enforce best-practice business processes., • AI Platform Configuration: Manage the configuration parameters of the Avoca AI platform (or similar), focusing on inputs, constraints, and optimization goals to ensure it delivers optimal scheduling and dispatch outcomes for the business., • New Feature Adoption: Lead the rollout and functional implementation of new ServiceTitan features and modules, ensuring staff readiness and tangible business value from the investment.3. Collaboration, Training & Support, • Stakeholder Collaboration: Facilitate working sessions with end-users and leadership to gather requirements for system enhancements and communicate the impact of system changes on daily operations., • Expert Training & Coaching: Develop and deliver targeted training that focuses on the business impact and best practices of using the systems, elevating user competency beyond basic function., • Tier 2/3 Functional Support: Provide expert-level troubleshooting, focusing on complex functional and process-related issues within ServiceTitan and Avoca AI workflows., • Change Management: Own and execute the change management process for major system updates, new feature rollouts, and configuration changes to minimize disruption and ensure smooth adoption across the organization.4. Integration & Data Governance, • Ensure data integrity and clean flow between ServiceTitan, Avoca AI, and reporting tools, supporting robust and accurate reporting for business analysis., • Competitive Compensation, • Career advancement opportunities with professional development and leadership training., • Recognized as a part of Southwind for our award-winning culture as "Best Places to Work" and "Fast 50 Company"., • Comprehensive benefits package including health, life, dental, and vision insurance. Southwind and its group of companies are proud to be an Equal Opportunity, Affirmative Action, Veteran friendly employer. Requirements:Required Qualifications • Experience:, • Minimum of 3 years of experience serving in a Business Systems Analyst, Functional Consultant, or ServiceTitan Administrator role focused on business process improvement., • Proven, hands-on administration and functional configuration experience with ServiceTitan is mandatory., • Experience working with an AI/ML-based field service optimization or scheduling platform (e.g., Avoca AI) is highly preferred., • Skills & Aptitude:, • Strong Business Acumen: Demonstrated ability to understand core HVAC/Home Services operational metrics (e.g., technician utilization, average ticket, booking rate) and connect them directly to system configuration., • Exceptional Data Literacy: Proficiency in using ServiceTitan reporting and/or external tools (Power BI, Excel, SQL) to analyze and clearly present data to management., • Excellent written and verbal communication skills, with a proven track record of explaining complex technical/data concepts to non-technical business audiences.Preferred Qualifications, • Certifications or advanced training specific to ServiceTitan administration or functional consulting., • Experience in the Home Services or Field Service Management (FSM) industry.

Job DescriptionDescription: Company Overview: MVP Air Conditioning, Heating, Electric and Plumbing is Kansas City's leading trades company with a mission to revolutionize the industry. Under Fountain Comfort Group leadership, our portfolio of companies includes MVP Air Conditioning, Heating, Plumbing & Electric, M&S, Snowbird, and AC Plus has made us a national go-to operating partner for essential home and business services. We're committed to improving the lives of our people and our customers for the better. Above all, we believe by investing in our people, we can change the world. This is an extremely exciting time at Fountain Comfort Group as we continue to grow our existing locations and expand throughout North America! Position: General Manager Location: Kansas City Area Salary: $95,000 - $135,000 Total Compensation (Base Pay + Bonus Pay) Key Responsibilities: Leadership and Strategic Planning: • Provide strategic direction and leadership to the organization in alignment with the company's mission, vision, and values., • Develop and implement strategic plans, policies, and initiatives to drive business growth, profitability, and sustainability., • Oversee day-to-day operations across all departments, ensuring efficient and effective processes., • Develop and implement operational policies and procedures to drive productivity and quality., • Monitor and improve key performance indicators (KPIs) and business processes to enhance efficiency., • Hire, train, and mentor a diverse team of department heads, managers, and employees to achieve organizational goals., • Foster a positive, collaborative, high-performance work culture focused on continuous learning and professional development., • Conduct performance reviews and provide constructive feedback to support career growth and development., • Ensure exceptional customer service standards are maintained across all operations., • Develop and sustain strong relationships with key customers, partners, and external stakeholders., • Understand customer needs and ensure that products or services meet or exceed customer expectations., • Drive innovation across all areas of the business, from product development to service delivery., • Provide regular reports to senior leadership on business performance, financial status, and key initiatives., • Communicate effectively with team members, department heads, and other stakeholders to ensure alignment on goals and priorities., • Bachelor's degree in Business Administration, Management, or a related field (Master's degree preferred)., • 5+ years in managerial experience, with at least 3 years in senior leadership or General Manager role - preferably in the HVAC, Plumbing, and Electrical industry., • Strong leadership and people management abilities with the ability to build high-performance teams and inspire others., • Excellent verbal and written communication skills, with the ability to influence and engage stakeholders at all levels. At Fountain Comfort Group, we empower our team to lead with creativity and impact. Joining our team means being part of a company that values Alignment, Integrity, People Development, and Excellence. We're dedicated to providing homeowners with a comprehensive, unified solution to effortlessly tend to their home's needs. Together, we strive for excellence and have been recognized for our award-winning culture and as one of "Ingram's Fastest Growing" companies. Benefits: • Competitive compensation - base salary plus commission, • Opportunity to advance through on-going professional development and leadership and entrepreneurship classes, • Comprehensive health, life, dental and vision insurance, • 401k matching program This job description outlines the key responsibilities, qualifications, and skills required for the General Manager position at Fountain Comfort Group. The specific responsibilities and qualifications may vary based on the company's needs and industry requirements. Fountain Comfort Group and its group of companies are proud to be an Equal Opportunity, Affirmative Action, Veteran-friendly employer. Requirements: