Collections Specialist
4 days ago
Overland Park
Job Description See your work in a new light. At LUX Infusion, we're reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference. Schedule: Monday–Friday, 8:00 AM–4:30 PM CST Location: On‑site — Overland Park, KS (Hybrid eligibility may be considered after six (6) months of evaluation and performance) We're looking for a Collections Specialist who wants their work to mean something — someone who brings accountability, precision, and purpose to reimbursement follow‑up and payer resolution. Why This Role Matters Timely reimbursement is essential to sustaining patient care. The Collections Specialist plays a critical role in ensuring claims are resolved efficiently and payer balances are managed responsibly — helping patients stay on therapy and supporting a financially sound care model. In this role, you'll contribute to work that: • Helps patients avoid delays or interruptions in infusion care, • Supports accurate reimbursement across all therapy types, • Strengthens collaboration between billing, pharmacy, and operations teams, • Ensures compliance with payer, legal, and regulatory requirements, • Follow up on submitted insurance claims to ensure correct and timely payment, • Monitor and manage assigned payer accounts to minimize delinquent balances, • Investigate denials, underpayments, and unpaid balances, determining appropriate resolution paths, • Work directly with payers to correct issues and secure reimbursement, • Distinguish between claims billed correctly versus those requiring correction or rebilling, • Maintain a strong understanding of payer contracts, reimbursement methodologies, and coverage requirements, • Collaborate with internal billing, pharmacy, and operations teams to resolve claim issues efficiently, • Respond professionally and promptly to customer and internal inquiries related to claim status, • Stay current on billing regulations, coding guidelines, and payer policy updates, • Utilize clearinghouses and billing systems to support effective collections workflows, • Assist with data entry, reporting, and administrative tasks as needed, • Strong analytical and problem‑solving skills, • Persistence and confidence when working payer follow‑ups, • A customer‑service mindset balanced with financial accountability, • Comfort working in a fast‑paced, metrics‑driven environment, • Clear written and verbal communication skills, • High school diploma or GED, • Minimum of three (3) years of experience in collections‑related activities, • Experience providing customer service to internal and external stakeholders, • Five (5) or more years of collections experience Here, you'll find: • Purpose‑driven work that directly supports patient access to care, • A patient‑first, clinician‑led culture, • Strong collaboration across revenue cycle, pharmacy, and operations, • Clear expectations with opportunities for growth While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER REQUIREMENTS Employees are expected to: • Participate annually in required legal and ethical compliance training, • Consistently act in compliance with LUX Infusion's legal, ethical, and compliance policies, • Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate. Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion's services for individuals with disabilities, including patients, visitors, employees, or others. LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.