Training Manager
15 days ago
San Antonio
Job DescriptionAbout the Role The Training Manager is responsible for designing, delivering, and continuously improving training programs that support operational excellence, consistent guest experience, and strong performance across multi-location, service-based wellness organization. At Heights Wellness, we believe wellness should be accessible, personalized, and impactful. Our services are designed to help people feel better, move better, and live better. Training plays a critical role in making that experience consistent and meaningful across every location. This role directly supports that mission by equipping teams and leaders with the knowledge, skills, and confidence to positively impact lives every day. This role owns the full training lifecycle from content development and learning strategy to live facilitation, coaching, and performance follow-up. Youll work closely with Operations, field leadership, and cross-functional partners to support new location openings, leadership development, system updates, and performance improvement initiatives. This is a hands-on role for a training leader who enjoys building structure, simplifying complex processes, and turning training into real-world results. What Youll Do Training Programs & Content Development • Design, write, and maintain operational training content for front-line and leadership roles, • Translate operational processes into clear, practical training materials (manuals, guides, workbooks, job aids), • Ensure training content stays current as systems, services, or processes evolve, • Support change management through clear communication and training updatesLearning Systems & Enablement, • Build and manage learning paths within a Learning Management System (LMS) or comparable platform, • Create engaging online training, practice activities, and assessments to reinforce learning, • Support basic troubleshooting and continuous improvement of training tools and content, • Partner with internal teams on training related to system enhancements or new offeringsLeadership, Field & Live Training, • Plan and facilitate live and virtual training sessions, workshops, and leadership programs, • Support onboarding and ongoing development for managers and field leaders, • Reinforce training adoption and execution through collaboration with operations teamsPerformance & Sales Coaching, • Lead training and coaching initiatives focused on improving sales performance, conversion, and consultation quality, • Identify performance gaps using available data and field feedback, • Develop targeted training and coaching plans to address underperformance, • Track progress and provide clear reporting on trends, outcomes, and improvement plansProject Management & Cross-Functional Support, • Manage training-related projects, timelines, and deliverables, • Partner with cross-functional teams to support company-wide initiatives and rollouts Qualifications • Experience in training, learning & development, or operations enablement (multi-unit experience preferred), • Background in wellness, hospitality, fitness, retail, or other service-based environments, • Strong sales acumen with experience coaching performance or conversion improvement, • Hands-on experience with an LMS or digital learning platform (specific platforms a plus, not required), • Strong instructional design and facilitation skills; comfortable creating manuals, guides, and training materials, • Experience managing projects and working cross-functionally, • Excellent written and verbal communication skills, • Salary: Compensation based on experienceBenefits may include:, • Paid Time Off (PTO), • Wellness reimbursement, • Health benefits (as applicable), • Company holidays, • Your experience building and delivering training programs in multi-location environments, • Your experience with learning platforms or training systems, • Your approach to coaching teams or leaders to improve performance Flexible work from home options available.