El Paso
Job Description Overview Job Title: Spa Director Department: Spa Operations Reports to: Regional Manager Job Type: Exempt Job Summary: The Spa Director is responsible for the overall operation, leadership, and profitability of the spa and wellness facility. This includes overseeing day-to-day operations, team leadership, guest satisfaction, service standards, budgeting, marketing, and business development. The Spa Director ensures a high-quality experience for guests while maintaining a motivated, professional, and service-focused team. Key Responsibilities: Leadership & Operations: • Manage all aspects of spa operations including scheduling, treatment protocols, retail sales, guest experience, and cleanliness standards., • Lead, hire, train, and develop a team of therapists, front desk staff, and spa attendants., • Ensure all services meet or exceed industry standards and client expectations., • Maintain inventory of products, supplies, and equipment; manage purchasing and vendor relationships., • Ensure compliance with all health, safety, and hygiene regulations., • Ensure we are in compliance of all permits/licensing of location, • Ensure your massage therapists licenses are up-to-date Financial Management: • Develop and manage the annual spa budget including revenue targets, expense control, and profitability., • Monitor daily, weekly, and monthly financial performance; take corrective action as needed to meet goals., • Analyze service and retail sales to develop pricing strategies, promotions, and upselling initiatives. Guest Experience & Service Standards: • Uphold and elevate the guest experience through service excellence, consistency, and personalized offerings., • Handle guest feedback and resolve issues in a timely, professional manner., • Oversee guest satisfaction metrics and implement service improvement plans as needed. Strategic Planning & Marketing: • Develop and implement marketing campaigns, seasonal promotions, and special events to drive business., • Collaborate with hotel/resort marketing teams (if applicable) to align branding and increase visibility., • Identify trends and new opportunities in spa and wellness services. Qualifications: Education & Experience: • Bachelor's degree in Hospitality, Business, or related field preferred., • 5+ years of progressive leadership experience in spa, wellness, or hospitality operations., • Proven track record of leading high-performing teams and delivering strong financial results. Skills & Competencies: • Strong leadership, coaching, and team development skills., • Exceptional customer service and interpersonal skills., • Financial acumen, with experience managing budgets and P&L., • Proficiency in spa booking and POS systems (e.g., Mindbody, Booker, SpaSoft)., • Knowledge of spa modalities, wellness trends, and retail merchandising. Physical Requirements: • Ability to stand for extended periods., • Ability to perform physical work including bending, lifting, and repetitive hand and arm movements., • Must be able to lift up to 25 pounds. Work Environment: • Work is performed in a spa, clinic, or wellness center environment with occasional exposure to oils, lotions, and low lighting., • Require evening, weekend, and holiday hours depending on client scheduling.