Director of Programs
hace 13 días
Columbus
Job DescriptionDescription: Summary The Program Director leads and supports the Program Department to ensure the effective delivery of high-quality services to youth, families, and volunteers in accordance with Big Brothers Big Sisters of America (BBBSA) standards. This position oversees day-to-day program operations, supervises Match Support Specialists, ensures department metrics are met, maintains compliance with all national and agency guidelines, and drives continuous improvement efforts. The Program Director plays a key leadership role in strategic planning, data-informed decision making, and cross-departmental collaboration to strengthen outcomes and support agency growth. Position Abilities/Competencies: Strategic Leadership & Program Operations • Define and communicate a clear strategic vision for program delivery aligned with agency goals and BBBSA national standards., • Make informed, data-driven decisions that strengthen program outcomes and support long-term sustainability., • Lead organizational and programmatic change initiatives, ensuring staff understanding and alignment., • Use program performance data to identify trends, anticipate needs, and drive continuous improvement., • Oversee complex, cross-functional program initiatives with strong project and program management discipline., • Identify inefficiencies and implement scalable, sustainable process improvements., • Manage departmental budgets and contribute to long-range financial planning., • Ensure compliance with all legal, regulatory, ethical, and grant-related requirements., • Identify and mitigate operational and strategic risks through proactive risk assessment., • Develop, implement, and enforce organizational policies tied to program quality and compliance., • In partnership with Human Resources, recruit, hire, onboard, and retain a mission-driven, high-performing team., • Set clear goals and build a culture of accountability, learning, and excellence., • Mentor staff through complex case situations, building professional judgment and problem-solving capacity., • Navigate interpersonal or team conflicts constructively, promoting a respectful, and collaborative environment. Quality Assurance, Compliance & Partnership Stewardship • Lead continuous improvement efforts to enhance match support quality and ensure strong youth outcomes., • Monitor program trends, data, and performance metrics to guide strategic coaching and escalation pathways., • Conduct partner and school engagement visits to assess fidelity, strengthen relationships, and reinforce expectations., • Ensure documentation, systems, and deliverables meet internal policies, grant requirements, and BBBSA national benchmarks., • Partner with senior leadership to guide strategic program growth, departmental planning, and long-term budget priorities., • Serve as a subject matter expert on committees, workgroups, and initiatives that advance agency-wide goals., • Collaborate with the Impact team to strengthen data integrity, support evaluation, and inform outcome measurement., • Share program insights with Development, Marketing, and Community Engagement teams to support volunteer recruitment, partnerships, and visibility., • Communicate effectively with ELT leadership, the Board (as needed), and external partners., • Foster trust and alignment across departments by engaging authentically and collaboratively., • Use active listening to understand concerns, improve staff relationships, and strengthen organizational culture., • Champion a high-quality, relationship-centered experience for youth, families, volunteers, partners, and schools., • Address escalated issues with empathy, strategic thinking, and solutions-oriented judgment., • Identify emerging opportunities for program innovation, expansion, and community impact., • Align program initiatives with the needs of youth, families, volunteers, and market trends., • Represent the agency at key events, trainings, and community engagements, including occasional evening and weekend commitments., • Perform additional leadership responsibilities as assigned to advance organizational priorities. Requirements:, • Must possess a minimum of a bachelor’s degree in Human Services, Social Work, Psychology, Education, Public Administration, or a related field. Relevant hands-on experience may be considered in lieu of a degree., • Must possess a minimum of 4-5 years of management experience supervising direct reports., • Must be willing and able to travel when necessary, • Must be willing and able to work with diverse populations in diverse territories, • Must be willing and able to make last minute changes to accommodate job responsibilities, • Must have viable transportation, valid drivers’ license to meet job responsibilities, • Must be available to attend events in the early morning, evening and weekends